Customer Reviews for U-Haul Moving & Storage of Warner Park

1,985 comentarios

2701 Packers Ave   Madison, WI 53704
(On Packers Avenue - just South of Northport Drive)

(608) 535-8419

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(608) 535-8419

2701 Packers Ave
Madison, WI 53704
(On Packers Avenue - just South of Northport Drive)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • habla español
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Elia M. 
Clasificación:
3.0

I was given a sheet that says "if at a quarter tank, fill it 16 gallons" to get back to half tank. I was just below a quarter tank and filled it 16 gallons. It then was almost at 3/4 tank. What a crappy business practice to get free fuel from customers based on your direction. Top off all tanks and make people return them topped off and be fair. Instead you are exploiting people for extra fuel because why... ?you're a multi million dollar company. I will not be using uhaul ever again.

Kramer M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLAS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Travis V. 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY S. 
Clasificación:
2.0

El cliente no dejó un comentario.

Julie M.  |  Overall Experience 
Clasificación:
5.0

Returning the vehicle has never been easier even when you are busy.

RICK B. 
Clasificación:
4.0

The assigned rental vehicle was parked between two other vehicles and was not accessible. The person at the counter was very helpful, and changed the assigned vehicle quickly.

Thomas M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW F. 
Clasificación:
5.0

The customer services was very good, he was very nice.

FELIPE L. 
Clasificación:
5.0

Just keep doing what your doing! Great Job!

STEPHEN T. 
Clasificación:
5.0

Very friendly and professional service from the check in and the drop off.

ERIC C. 
Clasificación:
2.0

Every time I got to any uhaul facility in Madison I am always left waiting at the counter from anywhere between 15-20 minutes it is not very convenient for me If there was anyplace else I could go I would and I would be willing to even pay more for the same service somewhere else

Tracy W.  |  Overall Experience 
Clasificación:
4.0

The storage unit and facility were good. It's very difficult to go south on Packers when leaving the storage unit indoor parking area. Not sure whether there's much that can be done about that, but perhaps better signage?

John G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN G. 
Clasificación:
5.0

Everything was great the cashier and the customer service representative as well was awesome thank you all very much

Dominique A. 
Clasificación:
2.0

El cliente no dejó un comentario.

PHILLIP R. 
Clasificación:
3.0

I was given the wrong cargo van which I had to drive another block to get to, and then it was on empty. Had to put gas in and overfilled cuz was hard to estimate. The guy when brought back was kind.

TERRI J. 
Clasificación:
5.0

great customer service

LAWRENCE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

TRENT W. 
Clasificación:
4.0

-No one in office for 5 minutes when I got there. -Website said provide proof of insurance, which I had ready, but that wasn’t enough (also had to find agent phone number). -Office staff said there would be a lock in unit but there wasn’t. +Staff person in storage area was very helpful, providing directions and finding a lock for me without returning to office. -Price charged was $5 more monthly than quoted.

Beverly P.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Brian R. 
Clasificación:
3.0

Your new share 24 app check-in/return is atrocious. When I made my reservation I opted to speak to a human to get my keys, but was pressured into using my phone to pick up my vehicle. Upon arrival it took my husband and me 20 minutes to get through the process of finding the vehicle and clicking through all of the clumsy, horrible UX design. Also: how am I supposed to know if there is damage on the roof of a vehicle several feet taller than me? In the dark? The kicker was when we reached the end of the process and STILL had to go inside to see a representative to collect the keys!!! And there wasn't even anyone there for 5 minutes. No sign of an employee in sight. I understand you don't want to pay humans to do this job, but your new way of picking up/returning vehicles is just completely awful.

Hilary H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL M. 
Clasificación:
5.0

Great staff!!

JEFFREY B. 
Clasificación:
4.0

El cliente no dejó un comentario.

John G. 
Clasificación:
1.0

Never again

Rebekah R. 
Clasificación:
5.0

El cliente no dejó un comentario.

CODY T. 
Clasificación:
3.0

El cliente no dejó un comentario.

SUSAN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUE A. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLAS H. 
Clasificación:
5.0

El cliente no dejó un comentario.

kewon t.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

sharon I.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Allan B. 
Clasificación:
4.0

Once the trailer was loaded appropriately we noticed the driver side tire was quite low. We stopped at the nearest gas station and put air in it. It held air for the rest of the trip so not sure if the tires were checked before we left the pick up location.

DALE D. 
Clasificación:
4.0

The office is in a stupid spot but other than that it’s fine.

randy a.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sergio B.  |  First Impressions 
Clasificación:
5.0

We rented an interior climate-controlled unit for the past two years and our experience was excellent. The facility was always neat, clean, well-lit, secure, and accessible. An ample supply of available moving carts also made moving items in and out very easy.

Scott D.  |  Overall Experience 
Clasificación:
2.0

The numbers we called for help never answered. Spent 2 hours on the phone to request a change from local to one way.. We called the second day and waited 40 minutes for someone to answer the phone. Your call centers are terrible. Not sure what is going on, but you should not have to wait 2 hours for someone to answer the phone.

Kerry S. 
Clasificación:
5.0

I was very impressed with the service and the facilities. I couldn't be happier.

DANIEL P.  |  First Impressions 
Clasificación:
4.0

Nothing, it went great

SAMANTHA C. 
Clasificación:
2.0

I rented a U-Box approximately August 3 to move some things out of my father's home, as we were getting ready to sell it. I called the location on 10/20/21 to let them know that I was going to be picking up the box on 10/27, and also to rent a pickup truck to bring it to the new location. I ended up getting sent to corporate (a different calling place) and they said they could set it up for me. I ended up trying to still call the Warner Park location numerous times on 10/21 and 10/22, with no luck. Finally I talked to someone later in the day on 10/22. She assured me that a message was sent and that the U-Box would be ready by 4:00PM on 10/27. When I got there on 10/27, the U-Box was not ready. I was told the location never got the information. I was moving my 86 year old father, and was flying out of town the next day. I called and talked to someone else, that then sent me to Kayla in scheduling. She said that there was not anything that could be done, but they would have it ready on 10/28. She was never pleasant and assured me that she did as much as she could. That, however, was not enough. I had to find people, call in favors so that the U-Box was able to be picked up, unpacked, and brought back on 10/28, while I was not even in town. I am so disappointed in the service that I received and feel that I should be credited for some of the moving expense. I did file a customer complaint, but have not heard back at all.

ANNE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELE L. 
Clasificación:
3.0

Uhaul inconvenience me by not having my truck where I reserved it then switched time and locations only for the current driver to extend the time. This bumped me to the third location for a smaller truck. Just terrible.

PRECIOUS W. 
Clasificación:
5.0

I've used u- haul many times & never had a bad experience.

MARY W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SUZAN E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

YESENIA R. 
Clasificación:
5.0

Nothing, you're just good

SUZAN E. 
Clasificación:
4.0

Everything was excellent except the parking spots in the loading bay (inside, where you can back your car up to the ledge) were often very dirty. Things like dirty masks and food wrappers were almost always laying around, and often we'd find sharp items like nails, screws, etc. that we'd have to pick up before pulling in. This reduced the convenience (and it was a little gross.) Other than that though, we were very happy with our experience there. The interior was always very well maintained, I always felt safe and like my stored items were safe. Super convenient location and accessibility. Staff were always great, very nice, knowledgeable, and professional.

Jocelyn B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DAWDA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT R. 
Clasificación:
5.0

El cliente no dejó un comentario.

RODNEYDEAN W. 
Clasificación:
5.0

Everyone was very pleasant to deal with and helpful.

SHEILA S. 
Clasificación:
4.0

El cliente no dejó un comentario.

EVELYN B. 
Clasificación:
5.0

Both pick up and return was handled very well.

THOMAS L. 
Clasificación:
3.0

Staff person was helpful. The online system was not functioning. 6 gallons of gas were added to my rental. That's excessive when I drove 19 miles total.

SAMANTHA C. 
Clasificación:
4.0

Some trash left from previous user.

DENISE R. 
Clasificación:
5.0

The person working was super helpful and was able to help multiple customers at once to keep everyone moving quickly.

MARK K. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHELSEA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTINE J. 
Clasificación:
3.0

El cliente no dejó un comentario.

MARK R. 
Clasificación:
5.0

El cliente no dejó un comentario.

TOM W. 
Clasificación:
5.0

Cool and friendly staff and good service

RIYAD A. 
Clasificación:
3.0

I have rented moving trucks from several U-haul locations, this is the only location I will go to. The trucks have always been ready to go and in safe driving condition. The staff has been very helpful when I am there. Just know that you will likely never speak to someone at the store if you are calling, as calls are routed to a call center and no one answers the phone. The storage facility needs help! For the price point and being a “climate controlled unit” I was expecting to feel great about utilizing this location for storage, but I can't say that. At all. Here is what I can say, #1. There were spilled drinks and trash on the floors that looked old. #2. I opened my new unit and it looked like someone had set up a small hang out in there, drinks and all. The staff person was great, he assisted me in locating a new unit, so I hauled my cart over there, however. #3. There wasn't a lock in the unit to use and at least two people were clearly living in the unit next door; one was eating and doing her hair and makeup outside the unit, while the male she was with sat in in the Loading area, getting in and out of his car drinking for the 2 1/2 hours I was there and staring into my Uhaul on several occasions. At this point, if it wasn't for all of the security cameras providing some reassurance and I wasn't under the pressure to unload a Uhaul, I would have left with all my belongings. #4. The staff person was again helpful in assigning me an alternative unit and ensuring I had a lock before leaving. I opened the new unit and there were mouse droppings throughout it. For a climate controlled unit, at this price point, cleaning the building should be a higher priority (especially in the fall when mice are looking for a warm place to nest) and people are living and storing food in their unit. I ended up only storing heavy or sealed items that were in totes and took several boxes home due to concern for the rodents. My rental will be VERY brief.

MIA G. 
Clasificación:
2.0

To much money

THY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL M. 
Clasificación:
4.0

Better Signage for Entrance - if you miss it on HWY 113 - you have to drive and look for a difficult place to do a u-turn.

ROBERT B. 
Clasificación:
4.0

This location is fine but U-Haul on line reservation system is totally unacceptable. I made a reservation for to-go boxes at another location and they were not available when I went to pick them up. I had to call around to all locations personally to see if anyone had them. This has happened to me before when I "reserved" a moving truck. How you can stay in business when you don't guarantee the items that are reserved is beyond me. In today's world, there is no reason that items can't be barcoded and for the system to be accurate when it comes to what items are available or not! You leave your employees on the front lines to take the anger of the people who expect to pick up something for a move (which usually is well planned and can't be changed) and then are not able to get the items they "reserved". Get your act together!!

Julianne N. 
Clasificación:
4.0

On-line check-in didn't work for us; otherwise, a good experience.

DIANE B. 
Clasificación:
3.0

Outside banner says to stay in UHaul as some associate would come and help in return. No one came for 15 minutes, and finally I went down and submitted the keys in office building myself. Pretty poor service for U Haul standards

Priyojit G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles B.  |  Overall Experience 
Clasificación:
5.0

Great experience. Someone was there to greet me. Helped me understand what I needed to do. Helped unhook my trailer and had a great smile and attitude. In and out in about 10 minutes if that. ¡Gracias!

JAMES S. 
Clasificación:
4.0

El cliente no dejó un comentario.

GORDON S. 
Clasificación:
5.0

Young man working was so helpful and courteous!

SANDRA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

TROY F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELANA B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Aaron V. 
Clasificación:
1.0

i continue to have trouble accessibg my unit esoecially when the office is closed. it says my access is denied because my space is unlocked when it is not. staff locked and my space and said they would have tech look at it. i have had the space four days and have been denied access three days

Lawrence D.  |  First Impressions 
Clasificación:
5.0

Nothing really. The guys over there were awesome. Quick process and I really liked that.

JEFFREY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH Z. 
Clasificación:
4.0

Stop gouging us after hurricane.my rental was $183 for 3 yrs.You charged $660 this year.You should be ashamed and prosecuted.

MICHAEL F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karl F. 
Clasificación:
5.0

Very helpful and kind staff. Truck was in great shape.

BELINDA S. 
Clasificación:
4.0

Employees were slow to work through lines. Too many tacked on costs that weren't expected.

Madelin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAURA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kurt Z. 
Clasificación:
5.0

The Best Uhaul store I have been to. Great location, equipment, customer service and overall options. Highly recommended!!

JOSEPH M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Manford K. 
Clasificación:
4.0

I appreciated the fact that there were enough staff members available to take care of the customers and minimize the wait time. There were also a great number of vehicles available. However, I was overcharged for my rental and was not able to get in contact with anyone to resolve the issue in a timely fashion.

GYNARVA M. 
Clasificación:
1.0

The truck I was given the keys to I had to search for myself and it was blocked in so I had to wait until they checked some else out after me

AMBER M. 
Clasificación:
4.0

Have the reserved truck available in the area. If it's not available that's fine but don't accept the reservation then tell me it's not available. Really ruined the move.

TYLER E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ana rose C. 
Clasificación:
5.0

Super nice and helpful staff. Makes moving so much less stressful

BROOKE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALYSSA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eduardo A. 
Clasificación:
4.0

Better location of truck. I had to ask an attendant to get one out because the ones you showed me were not in the area so I had to switch trucks multiple times

Victor T. 
Clasificación:
5.0

El cliente no dejó un comentario.

MIGUEL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANN M. 
Clasificación:
4.0

El cliente no dejó un comentario.

ZACHERIAH R. 
Clasificación:
4.0

El cliente no dejó un comentario.

malcolm j.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

OMAR J. 
Clasificación:
5.0

Great service.

Barbara L. 
Clasificación:
5.0

Xavier was incredibly helpful and a pleasure to work with!

CHERYL C. 
Clasificación:
4.0

While the location staff was helpful, the website was terrible. And backend communications were poor. I every time I had to access my Ubox during packing I had to sit on hold for at least 20 minutes the day before to request access. It should be possible to quickly request access via the website. Additionally the notifications on the website were unhelpful and did not accurately reflect the status of my Ubox before or during shipping. I also received a number of cryptic emails, clarity here could be greatly improved as well. I was not able to fill out the Gypsy Moth form online and had to submit it in person, the error message on the website was terrible, simply asking me to try again and not providing me with any suggestion as to how to resolve the error or what to do if I could not fill out the form online. Once I had filled out the form and submitted it in person the notifications about the forms on the website did not go away and remained on my dashboard all the way through my move. I was repeatedly told that my box was going to ship on such and such a date and it repeatedly got rescheduled. Having reserved the box two months in advance and having scheduled delivery only a few days after reserving it the box was redirected to a different location then the one that it was supposed to be sent to, an extra 20 minutes further away and it arrived a day late. I still have not received the $50 that was promised to me for the late arrival and not compensation whatsoever was offered for sending the box to the wrong location. When I arrived at the delivery location, I had to wait for 20 minutes before talking to the person at the front desk, even though I had scheduled access two days prior for 9:00am that morning, and had arrived just before 11:00am that day they had not taken my box out of storage and I had to wait another hour for them to remove it from storage and move it to a location where I could access it. The location had a very poor setup and it took them far longer to move it then it should have both because of the setup and it seemed because of the lack of well trained personnel at the location. The ratings above reflect the honest answers to the questions you actually asked me but my overall experience with Ubox was terrible, it's just that all of the issues had to do with your organization in Traffic, the website, and the location that the box arrived at not the one that it shipped from. I pray that the contents of my comments actually reach ears that have the power to do something to improve your systems. I talked to a woman from Texas when I was waiting to access my box at the final location, and she relayed almost identical experiences. You are wasting both your time and your customers time with the extreme dysfunction of the website and customer communications by causing a tremendous amount of uncertainty.

Gabriel E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacqueline S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ivan K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert R. 
Clasificación:
5.0

Staff was very friendly and polite. Check in and out was fast and easy.

SHAKITA H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Julia B. 
Clasificación:
2.0

It took me 3-4 attempts to find a van in the lot using the online check in. Once I located a vehicle, I went in to get the keys, and they could not find the keys. I had to wait for someone to bring a vehicle around, and then there was less than 1/4 tank of gas, so I had to get gas right away.

Laura D. 
Clasificación:
5.0

The wait to get my vehicle was 1/2 hour because there were a lot of customers and only 1 member on staff. That one staff member did a great job and another staff member eventually showed up but it was definitely an unexpected wait time.

BETHANY G. 
Clasificación:
2.0

Charged me $40 for extra miles despite me leaving almost that much extra in fuel in the tank. I would have called it wash and no charged extra. Not sure why the consumer is paying a $5 environmental fee? That is your cost of doing business not mine. Please reimburse me $25 for the paper towel, and windex and hand sanitizer and loss in time to disinfect the nasty windshield and grubby steering wheel that seemed the be grimy based on the discoloration to the the paper towel. Gross! For what I paid I expect perfection when entering the vehicle.

Jeff N. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stevie W.  |  First Impressions 
Clasificación:
5.0

Absolutely amazing and friendly atmosphere ! I always feel welcome and helped every time I use Uhaul. Thank you!

MEGANN H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

HEATHER W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Garth P.  |  Overall Experience 
Clasificación:
5.0

The Warner Park Storage is the best! I could access my unit at any time and loading/unloading is a breeze. The staff was always helpful - even when I had to change my plans twice! I highly recommend this location in Madison.

Christine C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Ryan B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Tim B.  |  Overall Experience 
Clasificación:
1.0

The process of reserving and entering and exiting the facility was great! Though, the office persuaded us to upgrade to climate control and when moving out of the unit three months later there were bugs EVERYWHERE. Dead bugs in all my things, falling from the ceiling and so basically everything was covered or dirty or in disgusting condition just sitting there. I wouldn't recommend it for that reason alone. I expected more out of the upgraded and more expensive climate controlled space. It's indoors after all!

Annaliee G.  |  Overall Experience 
Clasificación:
1.0

Move out process was horrible. Took over a week and I was charged rent/late fee in the meantime.

ALEXANDER H.  |  Overall Experience 
Clasificación:
5.0

Talya respected my privacy request on renting the storage and was kind and helpful which made us feel like a valued customer.

Donota F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

William K.  |  Overall Experience 
Clasificación:
5.0

Because I rented from all for Two or Three Years and there's no other storage I would Use and I thank all to the staffing at that Location for being So kind especially those two gentlemen that worked on Sunday and one of the gentlemen's worked on that Tuesday and inspected the storage build unit for me after I cleaned it all up and U-Haul you all get you gave me a chance instead of getting rid of all my stuff because I was late one or two times not much late but I was late so thank you all in Jesus bless you all too✌️

Margie W.  |  Overall Experience 
Clasificación:
5.0

Outstanding facility. Well done.

Ricardo U.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Curtis S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

grant s.  |  First Impressions 
Clasificación:
1.0

I made a reservation (over the phone) back in May for a storage unit starting at the end of July. I also called a week before the move-in date to confirm that I still had the reservation. When I arrived on the move-in date, the staff member told me that the reservation "didn't mean anything" and could only get a unit if one was available. Thankfully there was a unit free, but if this was not the case, I would have been left stranded with all of my belongings in a truck and no moving help. Provided this staff member is correct, this is an absurd way to organize a storage facility. At no time when I talked with UHaul representatives before my move was I warned that I was not guaranteed a storage unit with a reservation. Moreover, why is it called a "reservation" if a unit is not "reserved" for you? Because of the gross misuse of this word and poor communication on the part of UHaul, I recommend that others should NOT use UHaul for storage.

Daniel C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TASHA M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd C.  |  First Impressions 
Clasificación:
3.0

The online process took three times before I got it to work. Uploading the drivers license was a real problem.

Wally S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Laurie T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Xavier W.  |  First Impressions 
Clasificación:
5.0

We needed a last minute U-Haul and storage, and you guys seriously saved the day. We were able to get what we needed rented that same day, and everything was very smooth. Very grateful, thank you!

michelle m.  |  First Impressions 
Clasificación:
1.0

Even though I reserved a storage unit online more than a month ago, I was informed that there were no available units in the size I needed when I went to check in.

ALEXANDER H.  |  First Impressions 
Clasificación:
4.0

I was moving my stuff from a U-Box to a storage unit. Called over 48 hours in advance to have my U-Box ready, but when I got to the facility, it was not set out. Since the U-Box was not able to be brought out that day, I am required to make an extra unnecessary trip to the storage unit.

Jannet F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Danielle L.  |  First Impressions 
Clasificación:
5.0

Top notch facilities and staff. Well done.

Ricardo U.  |  First Impressions 
Clasificación:
5.0

I rented my unit online including a lock. The lock was not in the unit (as the confirmation email said it would be) so I had to wait in line for a bit to get it. This was the only issue I had, everything else was great, including the staff person who helped me out and gave me my lock. ¡Gracias!

Caitlin W.  |  Online Move In 
Clasificación:
5.0

Going to keep this relationship ship for 4 years no questions asked

GARY G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

michael s.  |  First Impressions 
Clasificación:
5.0

So easy, people so nice. Happy decision.

Abigail S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alston C.  |  First Impressions 
Clasificación:
5.0

Very nice and professional service! Bravo!

Jerry L.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Chris M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith J.  |  First Impressions 
Clasificación:
5.0

Em and Tanya were absolutely phenomenal! I had less than 20 minutes to find a new storage facility due to Storequest completely obstructing my storage unit I had rented the week prior for Saturday's move. Not only did Storagequest refuse to help me, they did nothing to assist with their obstruction of my unit to gain access to it. I had Two Men and a truck with all my belongings in the truck and no storage left! I got immediate storage through Uhaul and with my circumstances as they were Em made a call to her supervisor and surprised me with not only a free month for the trouble another company put me through , but also had the keys to the unit and a lock ready to go when we arrived. I cannot tell you how grateful and appreciative I am for your incredible customer service, you staff's attention to the details and the speed with which it was delivered means to me! A horrible experience elsewhere was immediately turned around, got me back on track with my move and made me feel like I was being treated with above and beyond service. These two young ladies were incredible to work with and my friend that was with me said exactly the same. She will need help with storage for her daughter in the future and we will only do business with U-Haul from here on out. Your staff gained two loyal customers. Thank you!!!

Donald W.  |  First Impressions 
Clasificación:
5.0

I picked up boxes, a storage, and a truck all in one transaction. It was easy and I had to contact the store about the offer and they were so quick and helpful with getting everything figured out for me. Thanks to everyone there because you took away SO MUCH STRESS!!

Stephanie L.  |  Online Move In 
Clasificación:
5.0

Above and beyond SERVICE BY ADAM.

Lindsay and C.  |  First Impressions 
Clasificación:
5.0

Nice staff. Very pleasant and helpful

Don D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Johna F.  |  First Impressions 
Clasificación:
5.0

Thank you Damien for everything!!

DANIELA A.  |  First Impressions 
Clasificación:
4.0

All three of the staff members we had contact with were extremely courteous and helpful. However, they seemed to be short staffed and There was quite a long wait just to talk to an agent.

Leigh W.  |  First Impressions 
Clasificación:
5.0

Staff was very helpful and professional. The facility is clean and well-lighted for safety.

Andrea N.  |  First Impressions 
Clasificación:
5.0

Fast, friendly service in setting up the rental of a storage unit. The manger of the storage facility was fantastic.

Richard A.  |  First Impressions 
Clasificación:
5.0

Great service. Staff really helpful

Mark R.  |  First Impressions 
Clasificación:
5.0

I am very impressed with the customer service. ¡Gracias!

TIM H.  |  First Impressions 
Clasificación:
5.0

The man who helped us with this was so helpful and nice. Explained everything and answered our questions to make the process simple.

gail k.  |  First Impressions 
Clasificación:
4.0

very helpful staff , clean and safe facility

mark e.  |  First Impressions 
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