Comentarios de los clientes para U-Haul Moving & Storage of Warner Park

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Warner Park

Clasificación general:

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Jacquelyn A. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

James B.
Clasificación:

Great service. Great price. Great equipment.

Michael C.
Clasificación:

I did not reserve the trailer with the coverage added, but somehow, it was added.

RICHARD G.
Clasificación:

El cliente no dejó un comentario.

Clay P.
Clasificación:

El cliente no dejó un comentario.

JAMES B.
Clasificación:

El cliente no dejó un comentario.

Stacie M.
Clasificación:

Seat covers should be in the van seats, so they could be wiped down before rental. If I had a dog hair allergy, I wouldn't have been able to use this truck.

Michael K.
Clasificación:

El cliente no dejó un comentario.

steven h. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Gordon S.
Clasificación:

I've rented fro this location more than once. They are very nice here. Nothing can be fine to improve. However, the app could be improved fir returns. I've had issues at least twice. This time, it could not connect to the network on the last step. I had to go through everything to return four or five times before it connected to the network on the last step. Since this happened another time (or there was another issue) I did not panic and just kept trying.

LANE C.
Clasificación:

El cliente no dejó un comentario.

elizabeth h. | Overall Experience |
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Always very helpful.

Kyle P.
Clasificación:

The entrance was a little difficult to deal with. Maybe a bit more clear signage so people don't pass it and have to do an awkward turn around.

Justin G. | Overall Experience |
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Really great experience here and staff was always really friendly and helpful!

Justin G.
Clasificación:

Keep up the good work -everything is always great at this location, the staff are always very friendly and helpful.

Sherrie B. | Overall Experience |
Clasificación:

keep up the good work as a team!!

BRENT K.
Clasificación:

El cliente no dejó un comentario.

GERALD W.
Clasificación:

Good job by all

Jennifer R.
Clasificación:

El cliente no dejó un comentario.

STEVEN L.
Clasificación:

Always friendly and efficient!

Michael A.
Clasificación:

U-Haul Moving & Storage of Warner Park is by far the best truck rental service center I have ever used. Was helped with friendly attitudes and they put my needs first. Saved me some money by pointing out services I did not realize. Cannot thank them enough!

Nathan C. | Overall Experience |
Clasificación:

Smells from other units were occasionally an issue.

Carlitha B.
Clasificación:

I was charged several times. When I went to check out the rep didn't say the vehicle had to be back within a certain time frame. I just automatically got an charge when I arrive to check the vehicle then I was informed it gone too long. Bad communication, bad customer service and steady charging customers card

DAVID K.
Clasificación:

The customer service is awesome.

MICHAEL S.
Clasificación:

El cliente no dejó un comentario.

Jennifer D.
Clasificación:

El cliente no dejó un comentario.

MIRZA A.
Clasificación:

Really great customer service by Greg and Omar. Never had a great customer service like that from any other place.

Mark C.
Clasificación:

Major damage to one fender which I documented and the inside floors creaked.

Kyle B.
Clasificación:

El cliente no dejó un comentario.

PAUL ALEXANDER M.
Clasificación:

It was outstanding / no change needed

Andrew C.
Clasificación:

Very nice owner helped me with the pick up & hooking up the trailer. Thank you

Debbie P. | Overall Experience |
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El cliente no dejó un comentario.

Craig H.
Clasificación:

El cliente no dejó un comentario.

THOMAS B.
Clasificación:

Though we were unhappy that this was the third UHaul we were sent to (after having successfully reserving the equipment 2 days in advance), this location did actually provide the needed equipment to rent and Adam gave a great customer experience in light of the troubles we encountered to that point. He credited a portion of the charge to account for the inconvenience.

Kwita B.
Clasificación:

I rented a dolly for my moving and I wasn't told I had to carry it myself. I was given the key to the truck without the dolly. Drove to my destination open the truck no dolley and ofcourse I got charge for the millage driving back to uhaul to get my dolly.

MOHAMED T.
Clasificación:

El cliente no dejó un comentario.

Torry A. | Overall Experience |
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Adam the owner was amazing to work with and answered all questions I had. Would definitely recommend for your storage and moving needs!

cory w. | Overall Experience |
Clasificación:

My mattress was inside of 2 tarps and still was ruined by dripping water from the wall or ceiling and I was unable to use the insurance I payed for to replace it. The lock did not fit and the door was unable to secure completely which made me get calls from the office about an improper lock which I was forced to use because I was not able to move to a new working locker nor would they fix the sliding portion of the lock or the door. Very unimpressed with the business. Would not recommend.

ROGER S.
Clasificación:

Absolutely nothing-This was my first experience with U-Haul and it was stellar

Eva A. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

BAYDROF L.
Clasificación:

El cliente no dejó un comentario.

Dean G.
Clasificación:

The price was high for the short time we used it eg 99 cents per mile plus gas and the flat fee.

THOMAS M.
Clasificación:

Great service, friendly staff ,convenient location. I'll be back

Stacey M.
Clasificación:

El cliente no dejó un comentario.

ALEXEY B. | Overall Experience |
Clasificación:

Great location, very professional staff, was very accommodating and very helpful. We rented couple of units there and was getting ready to move to our new home but already paid for next months rent and when we asked to cancel and refund us, they were very helpful and refunded us the whole amount so we will definitely recommend this place to anyone who is looking for a good and reliable storage service for your belongings. They super friendly and will help with any requests that you have. A+++

Greg M.
Clasificación:

Make it cheaper to drop off at different locations.

Justin H.
Clasificación:

El cliente no dejó un comentario.

Joanne T.
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El cliente no dejó un comentario.

Kenneth S.
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El cliente no dejó un comentario.

KEVIN C.
Clasificación:

Not much to improve on. This was a last minute request. I was stooged into helping my daughter pick up a love seat here in town. We got in, out and on with it very easily.

DARIN H.
Clasificación:

It would be helpful for on the phone communications about installing hitches be more thorough. For example I was NOT told about installing a wiring harness and that it could void my auto warranty. I wasn't alerted to this until I visited the store in person. Making sure the customer understands what they are getting and the service people ask the right questions is key.

Kwita B.
Clasificación:

Didn't know truck was low on gas, and got charge for fuel and fuel service. No one mentioned the fuel tank was low

Don D. | First Impressions |
Clasificación:

Nice staff. Very pleasant and helpful

BENJAMIN P.
Clasificación:

El cliente no dejó un comentario.

BRYAN B.
Clasificación:

El cliente no dejó un comentario.

james M.
Clasificación:

Great adherence to COVID protocols. Great staff.

Kennya M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

William F.
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El cliente no dejó un comentario.

Dasha w. | Overall Experience |
Clasificación:

I did not appreciate having to purchase locks from UHaul when mine were perfectly fine. Unnecessary cash grab.

Patrick M.
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El cliente no dejó un comentario.

Justin G.
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El cliente no dejó un comentario.

Jill S.
Clasificación:

El cliente no dejó un comentario.

William O.
Clasificación:

El cliente no dejó un comentario.

JOHN L.
Clasificación:

If I set up online, why do I need to do additional registration in store? Waiting in line and then going through additional time of further registration seems redundant and wasted time.

EDWARD K.
Clasificación:

Staff was extremely helpful! They made things easier during a difficult time for us!

David C.
Clasificación:

El cliente no dejó un comentario.

DERRICK V.
Clasificación:

Only one person on duty. I needed to wait half an hour to pick up my vehicle. You need more staff between 4 and 7 pm

David K.
Clasificación:

Easy drop off with super friendly, helpful UHaul representative.

DENNIS B.
Clasificación:

El cliente no dejó un comentario.

Liz L. | Overall Experience |
Clasificación:

Adam, who is the manager there, is very helpful and pleasant. He put a lock on my unit when I wasn’t able to because I live out of state and kept the key for months. I really appreciated that.

kathy d. | Overall Experience |
Clasificación:

Adam was so helpful with our storage and truck needs! Thanks you !!

Marcos D.
Clasificación:

El cliente no dejó un comentario.

MATTHEW M.
Clasificación:

U-Haul came through for me when a retailer who rents a trailer let me down. They had the trailer I needed to haul brush when I needed it last minute. Omar was quite friendly and offered an electrical adapter to use for free! Treated me right and with kindness! If I need to rent a moving truck, trailer, etc: I'm choosing U-Haul with pleasure!

Tara U. | Overall Experience |
Clasificación:

Facility switched from card system to remote entrance at some point & I only found out when unable to get in once. But otherwise, facility seemed clean & well lit when there. I didn't have any safety issues with my property, which is all I needed.

Erik L.
Clasificación:

El cliente no dejó un comentario.

Maeve L.
Clasificación:

I was supposed to be notified that my vehicle would be picked up from a different location and that did not happen. I lost almost an hour of my time because of this. Call me when you say you will call me to confirm my reservation or tell me about updates or changes.

Daniel B.
Clasificación:

El cliente no dejó un comentario.

Michael S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

KENNETH R.
Clasificación:

Keep doing what ur doing. I've had nothing short of excellent experience with company. Job well done each and every time. Thank again - Ken Richard

PHILLIP H.
Clasificación:

efficient

DAVID M.
Clasificación:

We've rented here several times. They've always been outstanding!!

RICHARD S.
Clasificación:

El cliente no dejó un comentario.

DARKELL J.
Clasificación:

Nothing. Everything was perfect with my rental service.

Michael H. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Steve T.
Clasificación:

El cliente no dejó un comentario.

Peyton M.
Clasificación:

Everything was fine just wish I could have gotten a cleaner uhaul!

Josefina T.
Clasificación:

El cliente no dejó un comentario.

JEFFRY H.
Clasificación:

El cliente no dejó un comentario.

Steven D.
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El cliente no dejó un comentario.

DUSTIN S.
Clasificación:

As customers are expected to value time which is pretty foundational for the uhaul corporation, VALUE OUR TIME>

CRISTIE S.
Clasificación:

El cliente no dejó un comentario.

David M.
Clasificación:

Everything was very good. I would rent from you again.

Aliuddin A.
Clasificación:

El cliente no dejó un comentario.

John K.
Clasificación:

El cliente no dejó un comentario.

Tianhao C. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Colin C. | Overall Experience |
Clasificación:

The facility is very convenient and clean

Michelle M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Mike H.
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El cliente no dejó un comentario.

Andrew B. | Overall Experience |
Clasificación:

Everyone I’ve had contact with from renting a space all the way through leaving the space and renting a truck were AMAZING! Thank you!

TODD P.
Clasificación:

Everyone has this happy attitude, good job, this place is the best kept secret. I hope the customers don't ruin it, thanks Todd........

John H. | Overall Experience |
Clasificación:

Staff was great

GREGORY M.
Clasificación:

Everything was great

SHEILA A.
Clasificación:

El cliente no dejó un comentario.

KELLY O.
Clasificación:

For both of my reservations, the pick up location was incorrect. It was not the closest U-Haul location to my home. One of the locations changed at the last minute. The other pick up was three hours late for what I needed the truck for. It was supposed to be ready at 9 AM and it was not available until noon. The truck with the tow dolly had the wrong vehicle information. It also had the incorrect Destiination. You were moving to Sun Prairie not Madison.

Nolan D.
Clasificación:

Everybody at this location was so helpful and the service was amazing. I was here during probably their busiest weekend of the year and everybody there still made sure I had everything I needed to move. Thanks so much!

David Z. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Denise K.
Clasificación:

Excellent place to store anything in Madison,WI Very clean and convenient to University . Store things here in summer And it is so easy and not expensive . Thank you 🙏

Jeff C.
Clasificación:

El cliente no dejó un comentario.

Lexor A. | Overall Experience |
Clasificación:

The employees were incredibly kind and helpful both on move in and move out. I was really impressed and this would be my first choice if I'm ever back in Madison.

Tracey P. | Overall Experience |
Clasificación:

The worker named Damien was very helpful and accommodating.

MICHAEL P.
Clasificación:

great service! People very friendly and helpful.

Gregory D.
Clasificación:

El cliente no dejó un comentario.

Justin G.
Clasificación:

Nothing IMO, everything was great this location has always been great for me!

CONNOR H.
Clasificación:

Gentleman at counter was efficient and had Excellent customer service skills - better than my UW health care providers!!!!!

Barbara I.
Clasificación:

El cliente no dejó un comentario.

JACKSON A.
Clasificación:

El cliente no dejó un comentario.

Declan S.
Clasificación:

El cliente no dejó un comentario.

Shawn L.
Clasificación:

Bad experience with getting storage as part of my rental. Had a reservation but they were full so I had to find another location. Very frustrating. Also the return guy wasn't promoting the location, made comments that U-Haul does care about anything. I was frustrated that I put more gas in and was hoping for a refund. But he didn't care.

Troy T.
Clasificación:

El cliente no dejó un comentario.

Christopher W.
Clasificación:

Along with a trailer we reserved a hand dolly, which I assumed was in the trailer (my mistake), but was charged for it anyway. This really wasn't a big deal but when we called U-Haul for a refund and make sure we wouldn't get charged for not returning one, the customer service number not any specific location, Liz was extremely snappy and had a bad attitude. When my wife called her out on her attitude she had no apology but only sad “This is just my voice and I talk to everyone like this.” Again unacceptable. My issues with U-Haul are not with the people I met with face to face, they were all wonderful and helpful. My issue was with the company itself, if you promise a trailer or vehicle to be at a certain location it should be we wasted an afternoon arranging to pick up a trailer that should have take 30 minutes....

JOHN K.
Clasificación:

El cliente no dejó un comentario.

Johna F. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Jordan F.
Clasificación:

Dont "guarantee" an arrival date that you cannot guarantee and have to subsequently revise. Improve your communication. I was never notified that my Uhaul Box arrival date had been changed until a representative called to confirm my shipment.

XIWEN S.
Clasificación:

The employees at this place, Damien Cron and Omar Guevar were very helpful. They helped us to jump our car with a dead battery and saved us so much troubles. We are very appreciative! Thanks!

Savannah A.
Clasificación:

The manager was rude. We watched the staff making fun of people who were unloading that were visible on the camera/TV screen in the public area. We had reserved a storage unit and were told none were available. He did not offer other locations information, nor any explanation as to what may have happened. This was on the same reservation as the truck. No storage unit on our moving day. The other staff members were courteous and great.

Harold J. | Overall Experience |
Clasificación:

Great, I most definitely will use U-haul. again. Thank you.

Laura L.
Clasificación:

Dates associated with my online reservation did not align with what actually happened. Boxes were picked up and delivered late. The starting rental pick-up office for my move was extremely understaffed. Despite waiting on hold for over 2 hours, I was never able to get someone from the office on the phone to figure out when they were going to pick up the full boxes.That said, the worker that delivered and picked up the boxes was extremely friendly and knowledgable, she just seemed completely overworked.

JONATHAN M.
Clasificación:

Like everything but the entrance. Big ditch between apron and parking lot. No warning, cones at all. Poor exit signage too. Need clarity and fixed entrance so customers don't damage vehicles entering and exiting location.

Peter D.
Clasificación:

Nothing wrong with the location. But the U-Haul check-in process is horribly slow. I did the pre-checkin stuff, so everything was there. But it still takes several minutes of clicking on screens just to check-in. I should be able to do a remote check-in and just pick-up the trailer

Patricia B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Vanessa W. | Overall Experience |
Clasificación:

I’m so glad I kept my stuff at this facility. We were able to get everything moved out quickly thanks to the provided carts. I will definitely be using this place if I need storage in the future!

Chad G. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Ellen H. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

huy t. | First Impressions |
Clasificación:

great serveice and friendly staff thanks

Christopher D. | First Impressions |
Clasificación:

All is good with this storage facility except one current issue: there is a 3-5 inch divot across the entire width of the entrance drive to the facility that is obviously from when the wiring for the new light-up entrance signage was installed. The issue is that you have to drive across the divot to get into the facility, and no vehicle (personal car or U Haul truck) can go over the divot without serious rocking. This inevitably rattles items being moved around quite a bit and is a danger to the suspension and undercarriage of some smaller cars making using this facility not only annoying but also dangerous to fragile items being moved. This specific issue is why I would currently not recommend anyone use this facility. It is that big of a problem

Lori N. | First Impressions |
Clasificación:

Move in and cleanliness of facility was fine. Being a first time user, I called the number to reserve a 10'x10'x10' unit. I got the reservation no problem. However, I thought that meant that I was guaranteed the unit I reserved. We drove 3 hours with a packed car and trailer only to find out that that was not the case. I had to rent two 5'x7' units to accomodate SOME of our things and had to bring the rest home again. When taking a reservation, your representatives should tell people that doesn't guarantee the unit they think they are getting. Disappointing.

Dasha w. | First Impressions |
Clasificación:

i don’t appreciate having to purchase Uhaul locks, or having 2 separate units instead of just one single large unit. otherwise, very clean, plenty of carts, well lit, spacious loading bay for customers and easy access.

John H. | First Impressions |
Clasificación:

could not be happier with the packers ave staff

Lakshay G. | First Impressions |
Clasificación:

It took a lot of time for the staff to attend me because he was the only one present. You should make more staff available at least at rush hours time. I know because of covid this can be hard but you have no idea how much we all had to wait. Also if you can make sure for loading carts to be present at their location that would be great.

Benjamin H. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Marissa E. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Alice V. | First Impressions |
Clasificación:

Honestly, best uhaul customer service I’ve had yet.

Kayleen W. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Lexor A. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Jane M. | Overall Experience |
Clasificación:

Facility was clean mostly, but I did find some mouse droppings in my unit. Just thought u would want to know. Otherwise it worked out very well for me. Thank u.

Sophie L. | Overall Experience |
Clasificación:

I made an order back in May and canceled it on the second immediately because I found out that my friend was willing to keep my items. However before the moving in date that is supposed to be I still got emails about the details so I was very confused and contacted customer support. They say that it was a system error because according to their records at my homepage I do not have any active orders for now. However in July I got a late notice that is charging me for $60. I was very confused because I’ve already confirmed with the customer support that I have already cancel my order and I have never been to U-Haul. I called the customer supports that has always been busy, sent an email that I did not even get in single reply after 10 days as for now, and for some reasons the live chat link would not work for me after trying different browsers and enabling the pop ups. Finally I found a number that is for the Madison facility so that I don’t have to call the official customer support and a guy help me to resolved the issue. Very poor customer service and very confusing.

Olivia t. | Overall Experience |
Clasificación:

Excellent service and friendly staff

David D. | Overall Experience |
Clasificación:

Adam and his staff are very professional. A very positive environment. I appreciate it.

Don D. | First Impressions |
Clasificación:

Pleasant and helpful staff. Thank you.

Mary W. | Overall Experience |
Clasificación:

Efficient friendly knowledgeable best describes My experience. Will come ahain

GARY H. | Overall Experience |
Clasificación:

The only issue I had was that there was no way to get to the office from the storage unit once you had pulled into the indoor unloading area. It's a "one-way" out and on to Packers Ave going North.

Bruce M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Damion T. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

DANIELA A. | First Impressions |
Clasificación:

Thank you Damien for everything!!

Ana r. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Alexander P. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Brenda W. | First Impressions |
Clasificación:

I rented a unit on Sunday and made sure to write down clear directions how to access after hours bc I knew I would not make it by 5pm after your took an hour to see 3 different sized units. Then I wasn’t allowed access to unloading dock/ building even tho I did exactly as told. It apparently was the unit I rented. Augh! Then On Monday I asked for same exact unit size with access, Adam reassigned me and when I took the first load of items in to it, there was a huge column taking up a large amount of space inside my unit. So, I had to switch back to former unit so I no longer have 24 hr access. Needless to say, this has all been a big hassle and has wasted a lot of my time and energy and my RV was overloaded with weight much longer than expected due to no access Sunday and the air wasn’t working there at Packers(leak) so I couldn’t even get air in my tires to put them back to normal. Staff was friendly and I was pretty grouchy after dealing with this for 3 days(Sat-Sun-Mon). However, I’m STILL wondering why some units cannot have 24 hr and garage access set up?!!? Seems very illogical. And inconvenient to always have to ask staff to open garage door for me since it’s difficult for me to do stairs, and not doable with heavy items which I need to use a cart. Waste of time for both of us. Can’t they just set up a code for me to access the garage bay? I asked about this and the guy working said I’d have to speak to the gentleman who left and I suggested we call him and he said he wouldn’t answer. Not good customer service. Very frustrating! I also encountered another customer who also had a big column in her storage unit and was also not warned. The guy working said they didn’t know which units had these. The map or computer system seems very outdated & inefficient as he had no way to search for other available units of the same size he said. WTF?!!? I would be very reluctant to recommend this place to a friend unless they wanted a lot of hassles potentially. Unfortunate. It looks clean and is large but obviously needs better management and an updated computer program.

Stephanie F. | Overall Experience |
Clasificación:

This facility was always clean and well lit. The climate controlled area was always a nice temperature. The indoor loading zone is large and was super helpful. I only left because I got a bigger place. Thanks!

Dan B. | Overall Experience |
Clasificación:

You guys were great!

Peter S. | Overall Experience |
Clasificación:

Highly recommend

Cambron J. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Justin G. | First Impressions |
Clasificación:

The staff was super helpful and everything was great!

albert s. | Overall Experience |
Clasificación:

Excellent service.

GARY H. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Elizabeth B. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Brianna M. | Overall Experience |
Clasificación:

The two workers were very helpful. There was a young man and woman. Unfortunately how this facility was laid out, it didn't work for us to store our stuff. But the staff were super friendly.

Damion T. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Michelle S. | Overall Experience |
Clasificación:

Place was nice for small moves but for a whole house not feasible to unload and move from dock to way back in like that. Should have had a tour of the set up before unloading.

Michelle B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

CHERI H. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Joshua S. | First Impressions |
Clasificación:

Very helpful an easy to work with!

Emmanuel O. | Overall Experience |
Clasificación:

This is the best storage facility I can think of. The Manager and staff are very friendly and professional. Especially in this COVID-19 difficult time, they have being very supportive and caring. They a blessing to this community.

Md Abdul Kader S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Peter E. | Overall Experience |
Clasificación:

Your mgr at this site is clearly an asset too your company, he serves you well and is a very hard worker. He is good with customers and will guide you through whatever process that you are going through, I enjoyed meeting him, thank you

SUSAN P. | First Impressions |
Clasificación:

Service was very good, helping me get the best deal. However, there was a computer glitch and when we got to our assigned unit, it was already in use. Thankfully, the one next to it was available.

Paige H. | Overall Experience |
Clasificación:

It was pretty hard to reach the staff at times, but overall I really enjoyed my experience with my storage unit over the two years I was here

sherry N. | Overall Experience |
Clasificación:

I've used U-Haul storage in three different states (we're military) and this location by FAR was the cleanest, safest and best constructed and with the most helpful staff!

Wendy S. | Overall Experience |
Clasificación:

We move a lot because of my husband's work. This particular U-Haul experience was one of the best we have ever had! The staff was wonderful, the facility clean and well lighted, and hours perfect!

Anna G. | Overall Experience |
Clasificación:

Best storage facility experience I’ve had! Convenient, clean, secure. Staff was always Friendly, helpful and efficient.

Air Methods C. | Overall Experience |
Clasificación:

The facility was always neat and clean, to include the restrooms. Very well lit and secure. The staff were always accommodating and friendly. Would highly recommend this facility to others.

Amanda K. | Overall Experience |
Clasificación:

A wonderful storage experience. I had ease of coming and going from my unit, and no concerns with the security of my items!

Henry S. | Overall Experience |
Clasificación:

11 out of 10!

Keshonna M. | First Impressions |
Clasificación:

The man who was insisting me was very lazy I hadn't got to see the storage unit before I got it and it was too small I had to go get another one he didn't show me how to open it he wasn' helpful !

Christopher H. | Overall Experience |
Clasificación:

My hat's off to the staff at Warner Park UHAUL storage. They made a difficult logistical scenario for us simple and easy. They were friendly and gracious with their time. Thank you very much Adam.

Henry S. | First Impressions |
Clasificación:

Very helpful staff. Accommodations are perfect.

Mary W. | Overall Experience |
Clasificación:

Very helpful

BJ S. | Overall Experience |
Clasificación:

Fantastic staff Very friendly and thorough

Leigh W. | First Impressions |
Clasificación:

All three of the staff members we had contact with were extremely courteous and helpful. However, they seemed to be short staffed and There was quite a long wait just to talk to an agent.

Pedro P. | Overall Experience |
Clasificación:

Awesome facility climate controlled, secured access, indoor climate controlled docks, with very professional staff. Best facility manager got us a great mover when ours did not show up. The best!!!

Jacquelyn A. | First Impressions |
Clasificación:

Excellent service

Christina L. | Overall Experience |
Clasificación:

The staff are friendly. But gate wouldn't open in the middle of the night. Had to rent an emergency unit from a diff company because I had to be out of my apartment by 9 AM & Uhaul never called back.

lee k. | Overall Experience |
Clasificación:

Everything went well and we had a nice experience.

Ashley K. | First Impressions |
Clasificación:

The associate was really friendly and very helpful!

MICHAEL K. | Overall Experience |
Clasificación:

The service was great. The team there was helpful and cordial. My only complaint is that they did not return my call about cancelling my storage unit - so I had to drive over on a Sunday.

Jacquelyn A. | Overall Experience |
Clasificación:

Amazing service and access!

Diane E. | Overall Experience |
Clasificación:

Every person I dealt with at this facility has been fabulous! Friendly and helpful. Facility is perfectly clean. Had a great experience, with no problems whatsoever.

Phil P. | Overall Experience |
Clasificación:

The month of free storage was a God-send. The staff was extremely helpful, as my moving plans changed several times is a short period.

JEFFRY M. | First Impressions |
Clasificación:

Slow service. I waited 15 minutes with two people behind the counter serving customers. No one said "I'll be with you soon" or anything. Just took their time chatting (not working) with them.

JAMIE P. | Overall Experience |
Clasificación:

Excellent service. Facility is spotless. Got a free months storage! Can’t best the deal.

Eliaser L. | Overall Experience |
Clasificación:

It would be perfect if it was closer to the university

Brett P. | Overall Experience |
Clasificación:

Uhaul is the best they know what they are doing for sure.

Tilak a. | Overall Experience |
Clasificación:

Good facility

Sigurdur W. | Overall Experience |
Clasificación:

Staff was very good.

Christopher B. | Overall Experience |
Clasificación:

Very clean and the staff and management were excellent

Marie M. | Overall Experience |
Clasificación:

I'm a huge fan of U-Haul and will definitely recommend U-Haul!!! Employees were extremely helpful when my reservation was mixed up and at the wrong facility.

Jennifer F. | Overall Experience |
Clasificación:

My comments here

Denise K. | Overall Experience |
Clasificación:

Nice and clean and very helpful employees

Alvin W. | Overall Experience |
Clasificación:

Excellent service and facilities.

Drew R. | Overall Experience |
Clasificación:

The place was clean; however, the was a broken glass jar shattered over 1-2 parking spots to get to the storage facility. This seemed like a big hazard that should have been caught and cleaned sooner.

Karen L. | Overall Experience |
Clasificación:

All the associates we dealt with were friendly and extremely helpful!!

Drew R. | First Impressions |
Clasificación:

Helpful staff and nice facilities

Marie M. | First Impressions |
Clasificación:

Very friendly and helpful employees! The units are very clean .

Malcolm J. | First Impressions |
Clasificación:

Greg was tremendous. The space is neat and clean and seems secure.

Santiago R. | Overall Experience |
Clasificación:

Nice facility

Marie M. | First Impressions |
Clasificación:

Excellent service and value!

Eliaser L. | First Impressions |
Clasificación:

Great customer service over the phone reservation. Nice security system and map layout

ELAINA M. | Overall Experience |
Clasificación:

A great option for storage here in town.

Eric L. | Overall Experience |
Clasificación:

N/a

Robert B. | Overall Experience |
Clasificación:

Very convenient storage facility with inside drive up unloading and loading. Building was clean and well lit.

BRAD A. | Overall Experience |
Clasificación:

One month later, I am still astounded by the level of ignorance displayed by every employee that I interacted with at your facility. Bottom of the barrel. Almost completely inept.

John P. | Overall Experience |
Clasificación:

Wonderful facility and less expensive than others in the area

Mike J. | First Impressions |
Clasificación:

Was forced to purchase a uhaul lock was told by call center to bring a lock which I did. Felt this was extremely unfair to force us to buy your lock when mine was sufficient.

Julia L. | First Impressions |
Clasificación:

Absolutely awful experience. I had a reservation with confirmation e-mail that I had made online and the people there had no record of it. It took 2 hours to then book a new storage unit.

Andrea N. | First Impressions |
Clasificación:

Staff was very helpful and professional. The facility is clean and well-lighted for safety.

scott d. | First Impressions |
Clasificación:

Great group of people working here. Very helpful and fun to do business with.

Dayana K. | First Impressions |
Clasificación:

You guys were so extremely helpful, efficient, and the facility was completely spotless and secure.

Alexey B. | Overall Experience |
Clasificación:

Very clean, easy to access, friendly staff! Definitely will recommend this location for anyone who wants professional and reliable services.

blake e. | Overall Experience |
Clasificación:

Adam and his staff were always very helpful with my equipment and storage needs. They went above and beyond to make sure I was taken care of.

blake e. | First Impressions |
Clasificación:

The site is clean and well organized, the staff is very willing to help. I had a great experience with the storage rental and use and the equipment drop off is really easy

Richard A. | First Impressions |
Clasificación:

Fast, friendly service in setting up the rental of a storage unit. The manger of the storage facility was fantastic.

Judith H. | First Impressions |
Clasificación:

I reserved a lower locker & got told I had to take an upper or pay more for bigger unit to get a lower unit. I was told that I had to buy one of their locks. But other lockers didn't have their lock

Jane M. | First Impressions |
Clasificación:

Service rep was extremely helpful and nice. Very impressed. Thank you.

Michelle M. | First Impressions |
Clasificación:

Great location, clean, and friendly workers.

Susan W. | First Impressions |
Clasificación:

I reserved a truck and rented a storage unit. Check-in for both was quick and handled by a friendly, professional employee. Truck and facility clean and good condition.

Xi C. | Overall Experience |
Clasificación:

the manager was really helpful, facilities are well maintained

saurabh b. | Overall Experience |
Clasificación:

The customer service at this location is great, but the storage dock door did not open when I came in after 7:00 PM even after getting a 24 hour storage access. Manager's phone no. was useless.

Virginia G. | First Impressions |
Clasificación:

Professional, efficient and friendly, completely awesome!!!!!

Anna G. | First Impressions |
Clasificación:

Adam was knowledgeable and friendly. He explained everything clearly and processed everything correctly.

Stephanie G. | First Impressions |
Clasificación:

Alex was the Great he did everything he could to make the transaction smooth and effortless will definitely recommend

Alexander P. | First Impressions |
Clasificación:

Easy and convenient.

JEFFREY N. | First Impressions |
Clasificación:

The staff at this location are GREAT. A+ service and great customer assistance. Highly recommend for moving or storage needs!

Mark R. | First Impressions |
Clasificación:

Great service. Staff really helpful

Peter /Penelope A. | Overall Experience |
Clasificación:

The online service was very easy and organized to use. Once I met with the personnel at the Madison facility on Packers Ave in Madison, they were professional and very helpful!

Anthony T. | First Impressions |
Clasificación:

The employee who helped me get a new storage unit was friendly and attentive. However, he was chewing gum loudly with his mouth open throughout the experience, which I am particularly sensitive to.

Kevin C. | Overall Experience |
Clasificación:

👍🏼

THOMAS H. | Overall Experience |
Clasificación:

Fast & Friendly

Craig M. | First Impressions |
Clasificación:

Friendly and helpful staff

GAYLE J. | Overall Experience |
Clasificación:

Very helpful so glad they had storage. I needed it for 1 and half months. I have recommended you many times to people since.

Susan W. | First Impressions |
Clasificación:

People were fast, friendly and efficient.

Rosalie H. | First Impressions |
Clasificación:

I was extremely impressed with the help and the professionalism. I was offered a storage for free due to the omalley st fire last week. Thank yu so much for your kindness.

Kenneth R. | First Impressions |
Clasificación:

I thought your rep - Greg was very Professional and easy to talk to, he answered all my questions and concert. He was a real delight to work with and I hope you share my comments with him. Good job.

Todd F. | First Impressions |
Clasificación:

Very nice staff, very clean and easy to find our Unit.

TIM H. | First Impressions |
Clasificación:

I am very impressed with the customer service. Thank you!

Gina N. | Overall Experience |
Clasificación:

Excellent

STEVE M. | Overall Experience |
Clasificación:

Good job.

paulin g. | Overall Experience |
Clasificación:

A very clean and friendly environment.

Christopher B. | First Impressions |
Clasificación:

Great staff

gail k. | First Impressions |
Clasificación:

The man who helped us with this was so helpful and nice. Explained everything and answered our questions to make the process simple.

Peter /Penelope A. | First Impressions |
Clasificación:

I was very pleased with my experience with U-Haul. Omar Guevara was extremely helpful, very efficient and very kind to have put the materials I needed for the move into my vehicle. Thank You!

Pedro P. | Overall Experience |
Clasificación:

Staff very attentive and facility is well maintained, secure and climatized. Plenty of carts to move items in and out and docks are conveniently located for loading and unloading.

Abigale B. | Overall Experience |
Clasificación:

The lease of my storage unit was super flexible, accessible, and clean. The staff was super friendly and helpful. I would recommend U-Haul and use again if needed.

CARMEN C. | First Impressions |
Clasificación:

female sales person did not seem to have any working knowledge of the computer system, how to find locker I needed or any information, despite my already having acct.

mark e. | First Impressions |
Clasificación:

very helpful staff , clean and safe facility

Hilary M. | Overall Experience |
Clasificación:

Thank you

Teresa R. | Overall Experience |
Clasificación:

Brittany B. was extremely helpful. I almost made the wrong choice of moving container, but she called me and discussed my needs with me and helped me make a way better choice (A+ service)

Doudou N. | Overall Experience |
Clasificación:

Manager and the staff are really helpful

Teresa R. | First Impressions |
Clasificación:

U-Haul extended my truck rental to the next day at no charge because our mover.helpers abandoned the job

Tim G. | Reservation |
Clasificación:

I wish there was an easy way to cancel reservations through your website.

Diane E. | First Impressions |
Clasificación:

Brittany, the General Manager was warm, friendly, and very helpful. She made sure I had all the right information so I could choose the right unit for my needs. She made it really a nice experience.

Jonna D. | First Impressions |
Clasificación:

I reserved a truck rental and requested a storage unit. Sales rep handled everything superbly. Truck was ready at the designated time and the storage unit was easily accessible!

allen h. | Reservation |
Clasificación:

We did not return to this Uhaul location, we returned to the one on Verona avenue.

HAOYU D. | Overall Experience |
Clasificación:

Plenty of space, good value compared to other facilities in town, and has an added bonus of available moving carts. Getting into the facility can be somewhat challenging and official hours are short.

michael c. | Overall Experience |
Clasificación:

Automatic payment was never finalized when first purchased, which led to unnecessary late fees and phone calls from the store. Staff on phone and inattentive. Lock on storage unit for no reason

KATHLEEN F. | Overall Experience |
Clasificación:

The place was clean in that there was no standing dirt or crap all over the place. But, I imagine like any warehouse, it was incredibly dusty and musty and set off my asthma every time I went.

Walter G. | Overall Experience |
Clasificación:

HAving 24 hour access would have kept me as a customer.

Terri d. | Overall Experience |
Clasificación:

The facility was good but advertising and paperwork said 24 hour access. Instead it closed at 8PM. Could not move in with our truckload of stuff. Had to stay in town an extra day. Big inconvenience!

shelley y. | Overall Experience |
Clasificación:

Super customer service, if I run into this situation again, i will use there services again.

Lianna D. | Overall Experience |
Clasificación:

Friendly staff & clean areas - would recommend to friends and family.

Laura S. | Overall Experience |
Clasificación:

Britney was extremely friendly and helpful.

Renee M. | Reservation |
Clasificación:

Very friendly and went above and beyond to get us in the right size unit. Thanks!

dalton f. | Overall Experience |
Clasificación:

Amazing service, definekty will go back and recommend to friends

LORETTA S. | Overall Experience |
Clasificación:

Arrived on 9/7/18 around 1pm. No one in warehouse or office until a car full of employees returned from lunch. Our box area was flooded. Boxes, bookcase, rug damaged & covered with mold! No one Help!

Jason S. | Reservation |
Clasificación:

Great job

Jim J. | Reservation |
Clasificación:

I cancelled this reservation so I did not need it. The reservation process was very simple and the rental agent was very friendly and efficient.

Susan L. | Overall Experience |
Clasificación:

This facility has problems including: 1. Ceiling leaks in multiple places. 2. There is a strong odor in the building. 3. No one answers the phone. 4. Building not secure.

Lianna D. | Reservation |
Clasificación:

quick & easy to get storage unit. thankful for great customer service.

Nicholas V. | Overall Experience |
Clasificación:

I obtained this storage facility after there was some confusion on my Ubox rental on their end. Staff was very helpful and it turned a potentially bad experience into a great one!

Mike C. | Overall Experience |
Clasificación:

The staff on Saturday, August 18 were great: I had to make a few changes to my reservation and they accommodated everything patiently and with a smile. Thank you!

Shannon W. | Overall Experience |
Clasificación:

Outstanding customer service from the reservation over the phone to dealing with the rep at the counter. Thank you!

Paige H. | Reservation |
Clasificación:

All staff I worked with over the weekend were friendly and helpful! The facility was clean. I'm happy there are carts available at the loading dock for storage as well!

Drew R. | Overall Experience |
Clasificación:

Friendly staff and great equipment.

Eric L. | Reservation |
Clasificación:

In all, a very frustrating experience. Customer service was extremely slow and unmotivated. Spent hour in line, employee at counter did not know the system or how to rent out lockers.

MICHELLE K. | Overall Experience |
Clasificación:

The manager was particularly helpful. I dealt mostly with her.

stephanie p. | Reservation |
Clasificación:

I was very pleased with my u-haul experience. It was less stressful than I anticipated.

Maurice T. | Reservation |
Clasificación:

Im very satisfied

Chris U. | Reservation |
Clasificación:

The general manager at this location was very accommodating of my needs and answered my questions well. She did all of this while dealing with other customers and damage to the property. Well done!

Samantha D. | Overall Experience |
Clasificación:

Everything about my experience was excellent. The location is convenient, the staff extremely friendly, and the storage facilities were clean and always had dollies for moving help. Will use again !

Leah e. | Reservation |
Clasificación:

Horrible customer service. the woman who works there was especially rude.

Drew R. | Reservation |
Clasificación:

Little confusing to find the customer service office/front.

WALLACE S. | Overall Experience |
Clasificación:

Brittany did a great job getting us storage when we moved and couldn’t find large enough units . Friendly staff and great areas for loading and unloading. Just need fans on the ramp for air movement.

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