Customer Reviews for U-Haul Moving & Storage of Wapato Park

144 comentarios

6402-6442 S Yakima Ave   Tacoma, WA 98408
(Customers needing assistance please visit 1212 Earnest S Brazil st Tacoma W)

(253) 330-5946

Horarios de la ubicación

  • Lun. - dom.: 5 a. m. - 10 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(253) 330-5946

6402-6442 S Yakima Ave
Tacoma, WA 98408
(Customers needing assistance please visit 1212 Earnest S Brazil st Tacoma W)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - dom.: 5 a. m. - 10 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

El cliente no dejó un comentario.

joseph m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony R.  |  Overall Experience 
Clasificación:
1.0

I got the unit with the intention of it being 24 hour access, it's supposed to be but apparently at this facility the "drug addicts" make it an issue and now it closes at 7pm. Would've been awesome if we were told that before hand, now what I thought was going to be convenient isn't. Not happy.

Christian W.  |  Online Move In 
Clasificación:
5.0

The staff was amazing. The location was very well kept and clean.

laurice h.  |  Overall Experience 
Clasificación:
3.0

Ninguno

Nathan Y.  |  Overall Experience 
Clasificación:
5.0

Minus the new closing hours, but understandable this is a great storage unit.

JIll D.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Letrese D.  |  Online Move In 
Clasificación:
5.0

Look to have 24hr access to the facility.

Dwayne H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Scot G.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Timothy C.  |  Overall Experience 
Clasificación:
4.0

The only negative was that I would constantly have problems getting into building using my keycard. However, there was usually someone there and I could get in.

Ann H.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

jacob d.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher W.  |  Overall Experience 
Clasificación:
5.0

Smooth served its purpose perfectly. Thanks

daniel S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

katie w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Stefen M.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Samantha M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

James V.  |  Online Move In 
Clasificación:
5.0

Always helpful and always friendly

Michelle Lynn L.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

traniece a.  |  Overall Experience 
Clasificación:
1.0

Repeatedly asked them to stop calling me and to stop calling me at my work number they refused to do so. Told them that I can no longer pay for the unit. And yet I was continuously billed for rent and contacted multiple times after telling them to stop. I will never use U-Haul rentals ever again

christian m.  |  Overall Experience 
Clasificación:
1.0

The email I received after paying for a storage stated that my access hours are between 5am to 10pm M-S but on Thursday 7/1/21 around 8pm I was denied access to the building. My access code would not allow me to enter to store items. I wasted fuel, time, and energy packing items and driving to the storage facility only to be denied entry. I called customer service, and after 45 minutes of waiting in queue I was told my access to the building ends at 7pm. I was also told I needed to call the local facility to inquire about 24hr access. I also called 11 times and left a voicemail the after hours contact James who did not answer his phone. It would have been nice to have all this information included in the initial email I received containing my access code. This has been a very horrible experience.

Jasmine F.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

JOYCE LLANOLA S.  |  Overall Experience 
Clasificación:
4.0

I was told there would be a disc lock inside my unit to use but there was not. Can someone please contact me to resolve?

THOMAS Walter F.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

FRANCES Elizabeth B.  |  First Impressions 
Clasificación:
2.0

Very narrow paths hard to get stuff like couches into the storage unit itself.

Cody S.  |  Online Move In 
Clasificación:
3.0

I have already notified that I'd be moving out before another payment would be due .I am already moved out thank you. Its been a journey .

Tammie W.  |  Overall Experience 
Clasificación:
1.0

Lock was not provided in the storage as I was told. I had to drive back to another location out of therapy and had to go get lock from uhaul Location which was very frustrating and inconvenient. Lock should have been in unit like promised I had to leave my storage unit unattended while I drive all the way back to retrieve a lock for my storage unit.

Julie Bevina L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Cher-Michal D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas S.  |  First Impressions 
Clasificación:
4.0

Overall a positive experience. Only complaint was I found out that the unit size I reserved was not available. Otherwise everything was fine.

Dixie S.  |  Overall Experience 
Clasificación:
1.0

Worst experience in my life. Customer service is terrible!

Cassandra K.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

juliana s.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

jacob d.  |  First Impressions 
Clasificación:
2.0

We could not access the unit upon arrival. We completed the online process and entered the access code and it would not work. We had to drive to two separate locations in order to obtain a swipe magnetic card. We called uhaul and were placed on endless hold (over 1 hour). Uhaul phone service is a joke. It does not answer and no help at all. George

George H.  |  Online Move In 
Clasificación:
2.0

Not only was the process confusing and extremely fustrating, the storage facility was misrepresented. I purposely bought the unit at this certain location under the impression it was open 24/7. And where did I get that information?, the freaking location website. So not only was I lied to about timing of access and today 5/19/2021/ my father calls me literally cussing me out asking why was his card charged when they already took the money off my card why does uhaul make it so hard to get truck when clearly online they make seem so easy when it was

Dana D.  |  Online Move In 
Clasificación:
3.0

I hate that you have to turn in the plastic card or get charged 40$. But otherwise good service

Marcus C.  |  Overall Experience 
Clasificación:
4.0

Green Zip ties on the unit. Did not indicate anywhere to remove it fir access. Spent 31 minutes on hold before I spoke to CS to find out I could remove it. The CS didn't know anything about the free lock special!

Tammara G.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

LATISHA S.  |  Overall Experience 
Clasificación:
3.0

All advertising for this storage facility was 24/7 and that is not the case, I would've chosen a closer facility if that was the case... there's never anybody there at the location. The location and cleanliness is what saves this place as well as customer service over the phone, they were all amazing.

Eligio C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald L.  |  First Impressions 
Clasificación:
5.0

The cleaning lady was really nice and helpful on several occasions. Also, the maintenance men helped me with a stick unti door which they were lifesavers. Thanks for the great experience with U-haul and it's team.

Jonathon C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

laurice h.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LATISHA S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nichole T.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie K.  |  First Impressions 
Clasificación:
5.0

Customer service was excellent! I will definitely recommend this facility!

Stefen M.  |  First Impressions 
Clasificación:
1.0

I just had a house fire. Then someone broke into the garage where I had anything salvageable left. They stole a lot of stuff. I decided to use this facility because it was 24/7 access(supposedly...it is not) and it was down the street... I am driving from arlington where I am staying with my sister. We had to have my three kids watched and my sisters 3 kids as well and we only had the one day....get there and they say storage hours are only until 7pm....the pull in garage type doors are out of order. The access panels keep saying that access is denied. At this point its like 620pm and we still have at least 3 more loads. Im packing up anything left from a fire and looters and i only have 1 day. The person on site was actually nice and contacted the DM to ask for extra time for us(without us knowing) and let us have access until 10 pm. I also called the corporate number and they didn't really offer anything except to call the manager...But had i known any of this I would have went to public storage and paid $1.00 for the first month instead of 120 or whatever it was. Will definitely not be using this company again.

Roxanne D.  |  Online Move In 
Clasificación:
2.0

When we first rented the storage units, we were offered indoor loading areas and bathroom facilities. Over time, the indoor loading areas were discontinued and the bathrooms were locked. several times on the weekends, the main loading doors were locked, leaving us only a man door to load sofas and large furniture through. The floor was always dirty in the hallways and the carts were rarely cleaned as well. On top of that the price was raised. My wife never felt safe there. There was no direct line to contact anyone about the problems.

DAVE K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Darrell D.  |  Online Move In 
Clasificación:
2.0

I'm really disappointed because when I decided I wanted to rent a unit here I was under the assumption that I was able to access my unit 24 hours a day and was a huge factor in me wanting to choose this facility but once I sign my agreement and got my unit I was notified that they changed the hours to 7am to 7pm .... with my schedule it leaves me absolutely no time to be unless to access because I'm at work during those hours if I would if known of the change I would of never rented here . And retrying to talk to customer service is a joke. Haven't been able to talk to anyone to resolve this

Matthew B.  |  Online Move In 
Clasificación:
5.0

Chris went out of his way to see that our needs were met, great customer service!!!

Laura B.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Gary M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael L.  |  Online Move In 
Clasificación:
5.0

Easy access, good storage condition.

HAIBO L.  |  First Impressions 
Clasificación:
2.0

There's no way to contact the employees inside this fortress when you arrive... No sign, nothing. Many many doors but no way to enter unless you already have a unit. Keys don't always work either.

Robin W.  |  First Impressions 
Clasificación:
5.0

Good service

Nathalie J.  |  First Impressions 
Clasificación:
2.0

I rented a storage unit at this facility and it took me all day to gain access to my unit. There was no one on site to remove the lock on my storage unit. Went to Tacoma office to get access card.郎

JOHN C.  |  First Impressions 
Clasificación:
1.0

You lie and can't get in

Evalyne L.  |  First Impressions 
Clasificación:
5.0

The manager was great and the facility is clean, and well maintained. It would be nice if the hall lights were high enough to shine into the storage units.

Lowell K.  |  First Impressions 
Clasificación:
4.0

I conducted my business with uhaul online. The website was clear and easy to use.

lizabeth C.  |  First Impressions 
Clasificación:
3.0

Im going to the office. Im sure thatIm the one at fault so I really dont want to leave feedback at this time

David O.  |  First Impressions 
Clasificación:
5.0

The best storage unit place ever that I have had! Great customer service.

Monda T. | Reservación
Clasificación:
5.0

Very excellent service..

Tracy C. | Reservación
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