Very simple process and helpful gentlemen at the drop-off location.
Mary B.
Customer Reviews for U-Haul Storage of Clements Ferry
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
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Online experience was horrible.
William K.It took me 15 min to start the van due to faulty ignition. There was no internet service at the site for the check in and check out process. Other than those issue's everything went well and I would definitely use this location in the future.
Jeff P.When I arrived to do my mobile check-in, I came unprepared. I did not expect to need my passport. I ended up calling my mother as the alternate person who could verify me. I didn't prepare her for this ahead of time, and it was confusing for her. This independent verification step (after sending a picture of my driver's license) was unexpected. If it was mentioned in my pre-check-in experience, I didn't notice. This should be more prominent.
Frederick H.Was charged an extra month. Took 5 days of trying to finally receive a cancellation email. Still am yet to receive a refund. And I moved out over 3 weeks ago
Michael D. | Overall ExperienceWhen checking in to get the rental, it would be nice to actually have the front desk explain things. I signed a contract and didn't even know. He told me to sign the screen, and I now I have all these fees that I'm unaware of. Then I get charged for mobile check in when I initially checked in at the front desk.
Raiven V.One of the BETTER UHaul places I have seen in years. Staff was friendly and very nice, store was clean and well kept.
CHARLES R. | Overall ExperienceNot a full tank of gas
Sydney L.Please keep up the great work!
Geoffrey W.Online checkin was not working. Had to go inside. The person inside was great. Online return was fine.
Jeffrey R.Tonya was very helpful and made sure we had a truck on time!
Nancy C.Improve the 24/7 interface experience. it is slow and glitchy. I ended up having to complete my rental pickup with the staff inside. Had they not been there, I could not have completed my rental
MICHAEL B.Tonya was absolutely amazing!!! She was very professional and helpful every step of the way. Definitely made my move very easy!
john A.Outstanding DaTonya is a fabulous manager and team leader. Excellent service and went out of her way to find me a the unit and products I needed.
helen p. | Overall ExperienceEverything was perfect from pick up to drop off.
Gregory P.LaTonya was friendly, helpful and a pleasure to deal with!
Sean M. | Overall ExperienceThe agent at this location went above and beyond to make sure my check-out and check-in procedure went very smoothly. She was very friendly and was happy to answer all of my questions. I appreciated her customer service for certain. 5-stars for the location and the equipment… 6-stars for the customer service. Cheers!
Kevin H.The young lady who assisted was very helpful and respectful. Unrelated to the location Uhauls mobile check in just doesn't work
Tom P.Elijah and his team were professional and provided excellent customer service. This is not always my experience in the past when moving. ¡Gracias!
Chris T.Worx for us every time
Kenneth L.Staff was friendly and helpful.
Jeffrey C.The location is over priced.
Stephanie K. | Overall ExperienceDexter provided excellent service when I experienced a time crunch. Will definitely recommend this location to family and friends!
KELLY H. | First ImpressionsThe staff were friendly and helpful. Meghann made sure that we understood the map of the building, and the closet door to unload at.
ANNSONYA B. | First ImpressionsOne of the best company's out there to do business with and work for! A staff who cares!
Toni O. | First ImpressionsThey were clean and helpful every time I went in the past 2 weeks. They effortlessly took back items I purchased and didn't use. Will definitely return
SEANA C.Clean, lots of carts, easy access, temperature controlled, large elevator, Multiple entrances with truck and car access to unloading.
DENNIS B. | First ImpressionsMy rental equipment was not loaded into my vehicle which put me about an hour behind schedule. I received little and lackluster help which has been my experience the last 3 times I have encountered uhaul. I know that you get what you pay for but, well this has been pretty awful
Joshua W.the staff is top notch
Rachel A. | First ImpressionsThe owner was very helpful and kind
Kevin S. | Overall ExperienceThe truck shift lever was extremely loose to the point where I almost could not put vehicle in park. Wish it was identified before my rental. I did share feedback with store representative. She took truck out of service for repair.
John C.Please make sure they have done basic requirements for the vehicles you rent out. I had to buy oil to put in the truck because the engine oil was completely empty! It's ridiculous I spend 400$ and then revive a faulty functioning vehicle.
Amber L.Very nice people
Johnnie H. | Overall ExperienceCustomer service when picked up was good friendly but no instruction on how to go over van. A lot of damage that was not pointed out. Upon drop off no one there?? I dropped keys off in drop box and asked to be called ? No return call.? I had dropped keys off as a sign had said key drop off. It then said to got a website to check out. Well keys have been dropped off and now I'm supposed to give mileage etc. not going to happen. Now it's three days on and still no one has called me. No invoice or bill?? Pretty disappointed.
Dave M.NOTHING BUT YOU SHOULD HOLD ON TO MEGAN. SHE WAS SPECTACULAR AND MADE MY RENTAL EXPERIENCE POSSIBLE. WITHOUT HER HELP I WOULD HAVE BE FACIND A DISASTER. A++++ 10
Robert K.Dropped off without any personal contact. Very easy to do.
Katherine S.There was no one there despite being normal operating hours.
Maryanne C.I feel bad leaving a bad review because the truth is , it was only 50 % a negative experience. And if you peel the nonion back theirs probably a reason to not blame anybody. Basically the location I used was highly recommended. Clean, local, climate controlled storage where you can conveniently rent the truck as well. Great concept! On my arrival that afternoon the location was operational but apparently the in house staff had a walk out , some sort of strike. Unless they're a bunch of jerks , I find it hard to unquestionably blame the staff, clearly their might have been grievances not being met. I can't be upset with any of the support I spoke with via telephone because I'm sure they were not aware of the situation and if they did, they were professional enough to keep a lid on it. I was also delayed almost two hours when trying to remotely pick-up my vehicle , which was way to big for what I needed because , even though I counted almost 25 different sized trucks ,vans and pick-ups, i had to spend double the money than nesasry . If two uhaul gentleman didn't show up out of pure luck, to move trucks that evening I would have been leaving with nothing because despite all my location options being on and uhaul being unblocked and even blutoothed in tonghe guest wifi (that's how close I was) , I was about to be told by a very nice young lady from support that I was shit outbod luck. She tried everything to help me. So reason would have been thrown out the window because of a GPS. Luckily the gentleman were able to help me. This delayed me a complete day onbyhe move I had to do also costing me more money. Inbyhe end I spent more time trying to reserve, pick-ups and drop off this truck thannit took me to do a one bedroom apartment move. It's bananas. Companies need to take care of their people and not make narcissistic managers runnyhe show. Because again, unless these employees were drug addicted jerks why esle would they've walked out. I also was never offered a discount or anything for all these problems. Companies now a days have zero accountability to customers and I can't rember the last time ibheard anybody say they recieved a Christmas bonus. What is happening to America
Michael P.the online check in is terrible, I have spent an hour of my time doing you job, you take the money and we do the job,
timothy colas D.In correct fraudulent billing practices. All three services Truck, Van and Storage have all been billed incorrectly with demand for payments and lien notices after disputes regarding the incorrect charges were filed snd communicated on multiple occasions. As a result, we have filed complaints with the Better Business Bureau and the Consumer Protection Agency. So you will be hearing from them soon. That said, we will never use UHAUL again, nor recommend your business and its services.
Kathleen L. | Overall ExperienceI was quoted a price for 19.95 For a unit that was already rented. Not impressed with that. Also I went from $19.95 to $49. Very upset.
Melissa C. | First ImpressionsImprove reservation process. If someone reserves a piece of equipment, it should either: A. Be available to then when checking in or B. Send a notification that the requested equipment is unavailable.
Crystal S.South-facing storage entrance should have a tapered edge ramp built into the concrete walk in order to allow loaded carts to roll smoothly into and out of building rather than to have to lift over the concrete edging. There should be no parking in the loading area other than the vehicle and trailer associated with load-in.
Bob E. | First ImpressionsTruck was completely filthy. Could barely see out the window from the inside. When I went to return it at night your app wouldn't load. I called in to try to return it. Was on hold for 10 minutes. So I left and you still charged me the late fee. I would not recommend nor will I use U-Haul in the future. And I'm also going to flood social media with my experience.
Alden H.Mali is wonderful!!
Kathleen L. | First ImpressionsGeneral manager, I don't remember her name, she was working Sunday morning when we returned the truck. She was helpful and friendly, had a great discussion with her and we agree about BK Whoppers :). Tell her we went straight to the U-Haul facility on Dorchester Rd and then to BK :) George
GEORGE R. | First ImpressionsStaff was friendly and completed the return process quickly.
Pasquale J C.Renting location should make note of any damage to the truck before going out. I took pictures just in case. There were a number of scrapes and dents, but nothing major. Also a small crack in the windshield. It would just be nice to have them noted in the record so that the returning facility wouldn't try to charge for the damage (they didn't in my case, but I've heard horror stories from car rental companies).
George A.Customer rep gave us a storage unit near the elevator . Unit had not been cleaned, but she clean it. Very helpful.
MARK R. | First Impressionsthe self serve process need a LOT of work. lots of reloads and delays on the app . truely think it took way more time than if I woud have checked out the traditional way. And to cap it all off I had to go inside anyways to get the key. really whats the point. this is not a comment or reflection of the pick up location or personel both of those were top notch.
Michael Z.I just want to thank everyone at U-Haul for there professional ness there kindness to make my relocation a success.
Charlie H. | Overall ExperienceVery clean, organized and nice. Was very responsive and helpful.
Jeffrey B.Staff is awesome. Meghan is the best.
Wayne P. | First ImpressionsOnce again in a one way move U-Hall chose a return center over 45 minutes so 1.5 hours spent returning a truck when numerous U-Hall centers were close to my home. U-Hall was contacted both during pickup and dropâ€"off but no one would try to help us. Not good business practices!
Stuart S.Very clean, very secure, very happy with the experience here and will definitely recommend this facility
Mary W. | Overall ExperienceJennifer has taken such great care of me. When I needed to move all my items into a unit - I came back to Wambaw. Magi, the new manager is smart, kind, attentive to details and was very helpful. Looking forward to working with her as well!
LEIGH T. | First ImpressionsVery helpful, thank you!
Dustin T. | First ImpressionsGreat staff. Easy process to pick up truck.
Sandy Y.The employee who signed us up was extremely rude and very strange. Multiple times he made fun of me
Hayden M. | First ImpressionsThe truck was filthy inside and out. It was 13 miles outside of where I needed it. I cleaned the inside windshield because it was so dirty. I also had to clean the outside window. The cab smelled like beer and was filthy. I don't think I will ever recommend uhaul pickups to anyone
Jarrett C.Online check-out system was a pain in general but absolutely would not recognize my phone's correct location so that I could get the car. It took 40 minutes between waiting for CSR and going through all the 50 steps. The lighting is bad for a place that one has to take a lot of pictures. The combo locks are finicky and I say this as someone who has to deal with a lot of combination locks for work. U-Haul is innovating new ways to stay bad.
KEVIN M.Good experience all around
Paul G.The truck smelled like cigarette smoke. But the ppl were nice and helpful.
David B.I'm really not one to complain normally but in this case I felt like I had to say something. While I found the morning staff to be very helpful, I was disappointed by the service I received upon returning at night. Not only did it take 20 minutes for the gentlemen at the counter to check me in, partly because two of them began arguing with each other about how to handle my reservation, but I had to come back to the office multiple times during my visit. The first time was because the units I was assigned to were already locked. Then, I had to come back because the unit I was reassigned to did not have a lock, which I was told it would. I then had to pay for a new lock myself, which I do not understand if the unit was supposed to come with a lock to begin with. Finally, there was an issue with my rental self-return and since I had wasted so much time in the office when I should have been unloading my things it had closed, leaving myself and other customers to figure out what to do ourselves as the store's employees and manager clocked out and drove away for the night. I will be sure to return during daylight hours next time as to have a better chance of getting better service.
Gabriel S.didn't get a lock or the mattress bags i paid for. location for the uhaul was changed then was charged much more than i was quoted. i still haven't received a receipt to check the costs. finally after unpacking the whole day an unhelpful employee was rude upon return. not a good experience.
angus O.I was asked to carry an open trailer to Va but no one seemed to know about the compensation that J was promised. I still haven't received the $30 for gas that was promised
Kenrick M.Just tell them to bring the keys inside. Save time doing to return on your phone, just bring the keys inside. They ask you all the same questions your phone does.
Joseph B.Nothing at this time. Everyone was professional and friendly. I appreciated doing business with them
Steven K.Nothing I can think of. Maybe have more people working on the eeekend.
Elaine V.The Location Manager when out of her way to accommodate me when you did not have any furniture pads in stock. She was a pleasure to work with.
Ken H.Excellent service
patricia M.Things went smoothly in terms of pickup and drop off. It was extremely convenient.
Caleb S.I wish we had known in advance that an electronic toll pass device was not mounted on the windshield. It would be nice to have that as an option.
Mark T.The customer service was excellent and prompt. She even provided original receipts for my military move.
Adam P. | First ImpressionsWe have yet to move into the facility as our items are en route for the move but the online portal and communication was fast, easy and convenient.
Mark M. | Online Move InThe only good thing about this location is the staff, especially Brian. Brian works harder than any U-Haul employee I've ever seen. He goes above and beyond for customers. He's extremely knowledgeable on everything he needs to be, and more - definitely someone U-Haul should value as an employee. Other than that, the facility itself is poorly built/designed and the experience there is below average compared to other facilities. The units aren't able to truly hold what the space is advertised as because there are random beams running throughout the units (either from floors to ceiling or completely through the middle laterally or diagonally). The worst part about this facility is there's no equipment to help people move heavy items, no dollies or rolling. So you're expected to carry couches, dressers and other heavy items through the facility's narrow hallways to your unit.
Bailee Ann D. | First ImpressionsEveryone that works here is extremely helpful but the unit measurements are not accurate. While some of the units are in fact 8 feet tall as advertised, half of the units are just 6'2" - which is a loss of 70 cubic feet.
MILA C. | Overall ExperienceClean units. Great staff, very friendly. Decent prices for the area. Cheapest that I found close to me
Kevin R. | First ImpressionsSince U Haul took over, the small parking lot is often packed with rental vehicles on weekends when I want to access my storage. Maintenance has declined. I was unable to get a light replaced in my large, dark locker for several months. I was finally told that lights were not going to be replaced once they went out and I should bring my own lights if I needed to see what I had in storage! The previous Manager was meticulous about cleaning up any miscellaneous debris left over after someone moved in or out. Pieces of things are now sometimes left outside for weeks. Our unit and several on our floor and above us got soaked when blocked gutters couldn't handle a big rain storm. We weren't notified until 2 days after the damage occurred, causing us to throw out a third of our possessions stored there and a stored Oriental rug to get wet and start to get moldy. The aftermath of work entailed to go through all of the paperwork, photos, etc. that I stored there has been time consuming and painful. The on-call manager did her best to help us move and document some things. However, the lost hours and memories can never be replaced. (Note: I received this survey after the above incident caused us to move our things to a nearby, dry room. I didn't recently move in but have been here for almost a year.)
LINDA V. | First ImpressionsThe 1st time I went there 1st gentleman was excellent help to me the 2nd fella was good too at his job I am very happy with customer service.⭐️⭐️⭐️⭐️⭐️
DUARTE R. | Overall ExperienceMr Luis was very professional and courteous to us. He took the time to walk us through the facility and explain thw procedures and packages available. My first time storing in years and will definitely utilize U Haul in the future.
linda s. | First ImpressionsThe lady at the front counter was awesome and excellent. She went above and beyond for me and it was really noticed. I was super grateful for her
Jamien T. | Online Move InThank you so much you all made our storage and moving easy.
Lynn P. | Overall ExperienceGreat service and wonderful customer service
Vira Z. | First ImpressionsThe large access door is often opened and you can walk in. Also, many times U-Haul rental trucks are parked in front of the only area where you can load and unload. This was very inconvenient and frustrating.
DANIEL O. | Overall ExperienceMoving can be very stressful but I had an awesome experience with the Moving and storage. I never make reviews but I had to the lady at the storage was very kind and hard work should never go unnoticed.
CHRISTINA W. | First ImpressionsLove Jennifer, very helpful and accomodating!
Tammy B. | First ImpressionsThe staff is the best
ROBERT R. | Overall ExperienceIt's a little pricey and didn't enjoy getting threatened with a lien when I was a few days late after being a customer many years. Also didn't enjoy moving out and having my place locked for non payment…. Only to find it was in fact paid for. Ended up having to pay the movers extra due to time spent resolving this
LAUREN D. | Overall ExperienceEven though ownership changed a couple of times while I stored here, everything was great.
ALLISON W. | Overall ExperienceVery clean
Vernell H. | Overall ExperiencePolite staff and inconvenient to Daniel Island.
TAD E. | Overall ExperienceLou and his crew provided excellent customer service, and we are grateful for the personal care he provided.
GARY S. | First ImpressionsI dealt with Jennifer. She was helpful and made my experience smooth and effortless. She is a Rockstar. Thank you Jennifer.
Aaron R. | Overall ExperienceExtremely clean and convenient.
Julie E. | First ImpressionsLou Dawkins was awesome, helpful, and friendly!
chad j. | First ImpressionsI went to meet my parents to drop off some items on Sunday a few minutes after closing and my code wasn't working. My parents drove a long way so I was really hoping to unload what they brought and luckily Lou was still in the office. He took my last name, walked in the door, and not 5 minutes later he came out, knew I did have a rental unit and he opened the door for us! He never once made me think I was an inconvenience to him even though he was staying late to help us out. I have to say this was a wonderful experience and will definitely make me recommend this location to my friends.
CHRIS S. | First Impressions