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The Gilbert Avenue facility in Cincinnati, Ohio was able to accommodate my family's needs quickly. We had to secure a unit large enough for 2 households of furniture and other items. Having never rented a storage unit, the first one I contracted for was too small. The representative walked us through the facility until we were able to locate one large enough for our needs. We rented our unit for 7 years. Thank you UHaul.
The location is VERY convenient Modernized facility is in progress we hope!!!
Lisa Jones is the one who waited on me and she was so professional and well knowledgeable about her job.
Still using, very safe and secure
The 8x10 unit with unlimited access was exactly what I needed to bridge the time gap between my expired lease on rented house and the construction completion of my new home.
Not enough room to comment
Checking in at the Gilbert Ave location and getting a storage unit (for free no less) was seamless. Lisa who assisted me is a gem! She was professional, funny, and just a delight to work with. Thank you again.
Jasmine and Dorothy are great workers
The only problem I had was the inconvenience of moving the ladder to get to my unit.
Sebastian was very nice and helpful. Thanks to him I learned gow to operate the elevator. Nice guy
I was not notified about the terms of the one month of free storage. There must be more transparency about this policy such as when the cancellation must be submitted to prevent a charge for the subsequent month of storage.
Lisa was so helpful. She really knows her stuff and explained things so well. Love her!!!!
We had a space that was unlit so hard to see inside. Used for three months and when we moved out, our stuff had mouse poop all over it.
Everyone was friendly and helpful but the experince was not as easy as renting the truck. We were assigned a unit and then moved the truck. We waited one hour for our turn at the elevator. The first unit we were assigned was to small so we had to switch units. This was our mistake due to ignorance of what we really needed. The staff was very accomdating. The next unit required a different elevator. There was no wait this time but it was not on the ground floor so the staff had to come out and lower it. They were were happy to do that for us. The unit we were assigned was already rented so we had to go back and get another unit. Once again, the staff was pleasnt andaccomodating. The third unit was available, dry and clean. So it worked out in the end. However what we thought would be a 30 minute unload and store turned into a 3 hour comedy of errors. The elevators were the biggest hassel. Through it the staff was very pleasant and helpful.
Lisa was great she helped us out so much
When Lisa took over as manager things changed for the positive. She's a gem. also kudos to Daman (sp) who helped so much on the move out.
When I originally rented my storage suit I reserved a truck and storage unit. Truck rental went smoothly until I showed up to my storage unit a half hr before close to get my things set up and was turned away because “I have to be there 45 minutes ahead” even though the website says after hrs access. I then was charged an extra day rental and extra miles for my truck. I started a dispute and was never contacted back, every time I called in the person I needed to speak to was “out of town”. Not happy with my service received.
Lisa and her staff were all very attentive , generous with their time and very personable!
Equipment is always clean and dependable.
Very good and easy experience 👍 I will come back as an return client and I will refer ones there if needed.
Both Roland and Lisa were friendly. Roland was extremely helpful.
Service was Great!
Ms. Lisa helped me with renting a uhaul, Ms. Lisa was very nice and she was very professional, I would highly recommend Ms. Lisa.
Great staff at this location, very helpful and fast
....
Poor customer service, staff inconsistent with policies, very inconvenient to access, area dark and dirty-looking. I will never use U-Haul storage again!
Overall the customer service at this store was horrible. The facility was clean but not very well maintained. This creates conflict with it's customers in my opinion.
Your employees are very professional....explains everything on the contract....& helpful....
I have nothing critical to say. The staff at uhaul is always great!
Will use again
Very smooth service and operation they have everything I need to move by and storage units
Gm was unprofessional, I was talked to like I wasn’t a paying client, my clothes was molding, smelly, bug( roaches was in my unit that I paid 205 a month. Very,very upset . That’s why I moved .
Had to wait a bit for the new customer service rep, but he was polite.
You care about money. Not people. I will never recommend uhaul for anyone: and will actually discourage them from using it here.
Once again it took over an hour to access our storage unit. Every other employee seemed to not know what to do, while those who did were overworked and scrambling.
It was incredibly easy to move things in and out! The hours are difficult if you work monday-Friday but the manager, Nathan, is THE GREATEST.
Great customer service & knowledge of services offered. Very helpful & understanding. Thankyou.
Worked exactly the way as advertised. Staff was helpful and facility was very convenient. Will come back when the need arises.
I rented for a very short time. The staff was very helpful and accommodating to my needs. A very positive experience.
Move in date Saturday morning 5-18-19
Even though I showed up very very late and close to closing the guys still helped me move in and were extremely understanding. Great group of employees here.
I found that this Facility is grossly understaffed, with only 2 people having to enter & log, get the vehicle & check/take customer to look at the storage component if looking to use this option.
NEVER AGAIN!!! THESE PPL WILL STEAL YOUR MONEY IF CARD ON FILE,LIKE THEY STOLEN FROM ME SEVERAL TIMES.DONT USE UNLESS YOU LOOKING TO BE "STOLEN" FROM. THIEVES......
Everyone was helpful
Thanks Lawrence for your knowledge and patience.You made my experience worth trying Uhaul on Gilbert again.
Not very happy will never use Uhaul again. Very poor.
My items were stored in this facility for 6 years completely untouched and practically dust free. All of my items looked as if I moved in yesterday. Far exceeded my expectations!
Horrible experience. It took over an hour to find an available unit. I had to walk around with them to speed up the process to find a unit... a lot more issues that i'm not listing too.
Nathan and Larry took great care of us, thanks!
Nathan Smith did an excellent job resolving an issue we had with some boxes we had delivered from out-of-state. He runs the Gilbert Avenue store with great skill and talent.
The managers we very pleasant and helpful
Thanks for helping with the door.
I had a month of free storage and they kept telling me I couldn't put my stuff in my unit unless I left the unit open they then scrapped my belongings and auctioned off the rest and tried to charge me
I was 700 miles away and kept trying to call. The corporate call center was not so pleasant. But the men at the storage facility on location in Cincinnati were very helpful and very pleasant.
Everything was satisfactory or better.
I do not understand how it is my driver's license ended up from Cincinnati Ohio to somewhere down in Alabama all 17 different accounts or why you all will allow something like this to happen
This was my first experience with storage facilities and hopefully my last. The whole process of me closing my account/unit was horrendous. It took months for me to get an answer on abandonment.
So much went horrible that this doesn’t even allow enough space for me to put it all but to some it up. I called corporate and got transcripts of the conversation so that I can take this further.
Hi I actually rented from NORTHSIDE? - the gentleman who helped me Monday was AWESOME - I came in 5 minutes til close + felt so bad about it - but I was desperate for a truck + he helped me big time!
A great experience and very nice van and the employees were super
I reserved a 5x7x7 storage space when I arrived I was told that the storage space was 2 blocks away and not in the main building, I had to pay more money per month for another space. Not happy.
moved out of my storage a chair was forgotten I called customer service someone was suppose to call me back after looking no one called I drove there and got an “oh well “ attitude from the employee.
Very unprofessional and unorganized! The elevator is really scary! U don’t know which floor is what!
Great facility and crazy friendly people. They have dollies and carts for you to use for free and I was able to stay a little past closing once without any issues. Will use this location again
The Call Center could use some training
Lights in hallways were not always on. No lighting in units.
We arrived with our truckload of stuff before the office was closed only to be told they didn’t have keys for our unit. Then when we moved out they didn’t record it and continued to bill us.
The times I accessed the storage unit there were issues with the operation of the door. Likely these have been fixed. Personnel were efficient and helpful. Parking lot small
The storage facility is pretty well maintained and taken care of. However, the hallways are narrow after the first floor, which makes sharing the space difficult at times.
The staff was extremely helpful.
All employees were very friendly and helpful
Good
We stored my son's belongings from college for the summer, great location was only 10minutes from Cincinnati Christian university. Friendly and informative staff. Everything was great! See you soon.
Didn’t rent from Gilbert Ave. Rented at dalton ave. No truck available at Gilbert
Very, very poorly managed facility. I received late notices every single month even though we have automatic payment. The manager is never available and can never be reached.
Everything was well-maintained and the staff was very professional.
Over a weekend we moved to a new apt; Mon. returned to put a few things in storage that didn't fit but Uhaul had their lock on it ready for someone else. They didn't contact us to confirm.... beware!
Gary was incredibly helpful for a first time mover and u-haul user. He and his staff were easily accessible and always willing to answer the smallest questions. Could not have made this move easier!
