Comentarios de los clientes para U-Haul Moving & Storage of Walker's Point

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Walker's Point

Clasificación general:

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Bryna N. | Online Move In |
Clasificación:

El cliente no dejó un comentario.

JORGE A.
Clasificación:

Always clean the vehicle inside, no smoke residius, seat clean, desinfected. The appearance and clean cabin is very important for good business. The last two vehicle rented was terrible.

JOHN R.
Clasificación:

The person behind the counter was very friendly and helpful, however the truck was not clean. Also, I tried to do the contactless reservation and pickup system using the website and app, and neither worked. At all. I was signed in and had my confirmation number and everything and the app still said I had no reservations. This is nothing against this particular location, but for me on this occasion the entire digital presence for U-Hahl completely failed.

Timothy R.
Clasificación:

The trucks always smell like smoke. I wish more emphasis was placed on not smoking in the trucks. Otherwise my expierience was great and made better by the friendly staff

Matt K.
Clasificación:

The drop off location was changed without my knowledge. I had to call to get it changed back to this location. Very frustrating.

JENNY N.
Clasificación:

Make sure the equipment is zip tied. We were asked if we needed equipment (furniture pads) and we said no. The clerk said we could use the ones in the truck free of charge as long as we brought them back. We didn't use them but the dolly wasn't tied and we got charged for it. Also, the truck was dirty and stuck of urine.

JEFFERY Y.
Clasificación:

I was satisfied

Karen C.
Clasificación:

El cliente no dejó un comentario.

JAMES P. | Overall Experience |
Clasificación:

I used U-Haul for the primary purpose of renting a van to move my son from Neenah to Port Washington. That went well. I then utilized free rental of a storage space for a 7-8 days before we could move my son into his new living space. The staff encountered technical difficulties and my given code and later a card did not work to gain access to the space. Then after we moved out of the space, after informing the attendant of moving out, I later got late notices for not paying for the next month. After sending an e-mail to the individual who sent me the notice with a copy of the ending of the storage rental, I got another notice regarding a lien on the items in storage (which was none). This time I called to complain and it was then taken care of. Also, at times, staff were away from the front desk for extended periods of time such that I could no longer wait.

JEFFERY Y.
Clasificación:

I was very satisfied I've been dealing with you guys for many many years thank you

KRISTEN V.
Clasificación:

I placed an online pickup order for the next day. When I arrived there was no one behind the desk. I waited 7-8 minutes until a lady on her cellphone came out. She sat behind the counter and talked on her phone for 4-5 minutes and told me she would be right with me. Not only did I wait to be helped, but my order was never put together. So I waited another 5 minutes for her to gather my boxes. I was helped right away when returning my furniture dolly the day it was due. I got a call a week and a half later asking when I was returning the dolly, even though I had returned it a week prior. I was charged 66$ in fees for something that was not my fault. It was refunded and I usually do not complain, but after all of these problems I have decided I will not return or recommend this uhaul location. Unprofessional and unorganized.

Ricky M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

DEAN W.
Clasificación:

El cliente no dejó un comentario.

ATAHULLAH M.
Clasificación:

Bad

RYAN W. | Overall Experience |
Clasificación:

The facility was nice but the office staff was not very friendly. Moving in was easy but moving out was extremely difficult due to the building maintenance; the staff was not accommodating or helpful in this situation.

ROSALYN M.
Clasificación:

El cliente no dejó un comentario.

CYNTHIA A.
Clasificación:

The store was clean, well lit. The staff was professional and efficient. The truck was not great. My rental was on 1/1/21 and there was a snowstorm. The driver side windshield wiper was broken so I was driving through a snowstorm with very little visibility. Those rear wheel drive trucks are very bad in the snow.

Trevor P.
Clasificación:

Truck was covered in snow and ice. I eventually cleaned it myself because it was taking too long to get cleaned by staff. Inside the truck was the incorrect dolly. Then when returning my truck I was charged for the incorrect dolly. I still am not sure what is going on with the charge because I disputed it but have not heard back yet.

TEASHA H. | Overall Experience |
Clasificación:

My experience started off bad, as the staff member known as JJ, put his information in as emergency contact. I originally had a unit that was to small, I changed it the same day for a bigger unit. My movers notified me that same day that they had put some things in the smaller unit and at this time the office was closed. I wasn't able to gain access to the unit. I spoke with the "then manager" David he stated JJ could get me into the unit, since it had a lock and a note stating access was denied for none payment of rent, which David said the cleaning crew had put on. JJ stated he couldn't get me in because he had never seen the kind of lock and they didn't have a key. I continued to stop in and also call David and was told the unit had been rented and no one knew where my thing's were. I spoke to the off site representatives several times also and got no results. I spoke to the "new" manager Elgin regarding my thing's and no results. I also spoke with Elgin regarding a leaking pipe outside my unit that was to be checked on. When I began to move my thing's out I again inquired about my thing's and was told by the "new" manager Joe that I would have to file a police report. After moving my thing's out I called and was connected to an off site representative, and explained that there was damage to my couch from the pipe that I was attempting to try and use the move out online feature and wasn't able to, and I also sent a message from the site to the "now" manager Joe and got no response. She stated she would send a message also and I explained I had been trying to reach the office regarding the leaking and the damage, was told I would have to speak to the office and I explained I wasn't able to get through any time I called. The representative transferred me to customer care and I still never spoke with anyone. This has been my only option to express my concerns fully and it has been 5 day's since leaving the email for the manger and 4 day's since the off site representative sent her message. My overall experience was horrible after 16 months of storing my thing's and the continued staff turn over and no results regarding my concerns.

Jeffrey B.
Clasificación:

El cliente no dejó un comentario.

ALESSANDRO M.
Clasificación:

More trucks

Santos A.
Clasificación:

El cliente no dejó un comentario.

Maria G.
Clasificación:

El cliente no dejó un comentario.

Kiana B. | Overall Experience |
Clasificación:

I was given a free month of storage for two units because they didn’t have 1 unit big enough for what I needed it for. That was helpful and I was grateful. However, I found later that I didn’t need the units so I called and cancelled them. I was assured that it was cancelled. I started receiving letters about owing the facility. I called several more times and also showed up in person twice and was assured that both units were cancelled by the manager. I still continue to receive calls. Ridiculous!

Sayra N.
Clasificación:

One employee was on a personal call placing an order. While the other employee helped me check out. The truck I rented smelled like cigarettes.

TODD C.
Clasificación:

El cliente no dejó un comentario.

James H.
Clasificación:

El cliente no dejó un comentario.

ANDREA L.
Clasificación:

The worker did not bring the dolley I ordered out and when I went back inside to follow up there was no one available to help me. No one was even around in the place. I left without my equipment even though I paid for it.

JAMES P.
Clasificación:

I was told to just leave the trailer at the location. I had to unhitch it and move it to a parking spot. I was then charged $227 and told that I didn't pay anything. I have receipts for AZ pickup and one-way drive. I have emailed this location 2 times over the past week and have had no reply. Very frustrating and overcharged!

MATHEW S.
Clasificación:

We scheduled our reservation for 8am, which the website said was available and that I could pick up the truck with my mobile device. We drove two hours to be there and then found out that we couldn't pick it up until the store was open, which was supposed to be at 9. After 9, I was chatting with customer service because there was still no one there to get me our equipment. They said they had spoken to the manager, who was on his way but that he “didn't know how long it would take for him to get there”... how do you not know how long it takes for you to get to work?! As a manager or otherwise?! I walked to a cafe to warm up while I waited and ended up not getting the truck until 10, and they didn't have a dolly in it, but at that point we had lost two hours of moving time and needed to work that much harder to get what we needed to done before having to drop the truck back off. An all around terrible experience and no one I spoke with in the store seemed to even remotely care that they were late and made me and server all other people stand outside in the 30 degree weather waiting for them.

Thomas P.
Clasificación:

Quick drop off and removed transport from my truck

Nicholas S.
Clasificación:

This was a joke. The truck was gross and then they tried to bill me for a “lost” furniture dolly. After repeated calls we were given a refund without ever talking to the manager. I would not ever recommend, if you need a moving truck try budget or Penske!

WILLIAM E.
Clasificación:

The rental agent in Milwaukee was excellent, friendly and knowledgeable. !!!

ELIZABETH R.
Clasificación:

I was truly blown away by how easy everything at UHaul was. The storage space was so convenient and the truck rental could not have been easier! When I needed to extend my rental it was easy with the online portal and they were friendly, Covid safe, and affordable! Thanks for making me move so seamless Uhaul!

CARLOS G.
Clasificación:

El cliente no dejó un comentario.

LINDA S. | Overall Experience |
Clasificación:

Very disappointed at the end. In October I asked that I be taken off of automatic pay. I paid for October and November. In December we emptied out the locker first thing in the morning and got home and found out that you charged the card for December. I am hoping that this can be corrected. Also. You have homeless people entering. Using facilities. And leaving their snack items laying around

Ricky A.
Clasificación:

El cliente no dejó un comentario.

Ian E.
Clasificación:

I was unable to pick up the truck I reserved from this location because the lock combinations to access the keys had all been reset and none of the employees knew the combinations. This was after spending far too long in the freezing rain trying to get it open. I spent an hour and a half at this location being told very little, before finally being told I would have to go to a location 20 minutes away to get a truck. And since I had been dropped off here expecting to leave with a truck, I had to order a ride to get to the other location. When I asked if a closer location had the truck I needed, the employee told me he didn't know because it "wasn't in his district." And the employees weren't wearing their masks properly, which wouldn't have been an issue if I'd been able to use the contactless pickup as intended. I was then called 3 days later to ask why I hadn't returned the truck I never had in the first place. My experience at the second location wasn't great either, so I will likely never use Uhaul again, and will be sure to share this experience with anyone I know who needs this service.

HANNAH P.
Clasificación:

El cliente no dejó un comentario.

CAROL S.
Clasificación:

There was loose tobacco in the slot in the door, the fan for the heat did not blow at all. Truck smelled like either tobacco or weed, not quite sure what it was. I also brought the truck back within 2 hours and was told if I brought it earlier the charge would be less. I rushed to do this. Staff was very friendly and the location is great.

Jane C.
Clasificación:

Great location and very customer service oriented staff. Every person who I encountered at this location was friendly, courteous and helpful. I would definitely rent from this location again...great easy experience!

robert s. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Elizabeth R. | Online Move In |
Clasificación:

El cliente no dejó un comentario.

Stephanie P.
Clasificación:

Drove up to where drop off was and asked what to do, attendant just pointed to an office. Was told to wait, waited another 15 before I finally found someone to tell me to put keys in drop box and leave truck as is.

JOHNATHON T.
Clasificación:

Tried out the Ubox for a move from Wisconsin to Texas. Two U boxes were about $700 more than getting a 17' truck. I was able to make my move a vacation road trip to Texas, and it was worth not having to drive the big truck. Uhaul was able to deliver my box to my house early on my first request and the process was simple. The Lewisville office made that happen and I'm thankful for that. Additionally, both of my boxes showed up in the same condition that I loaded them. The boxes are ground level so it's much easier to load and unload them versus using a truck. I would recommend this to anyone that would pay a little extra to enjoy your move.

Levette N.
Clasificación:

Everyone was friendly and extremely helpful. Amir and another young gentleman whose name I didn't get, did an awesome job multitasking and servicing the many customers. Those guys and the many of the other staff deserve a raise and or a Christmas business bonus! All I seen was fine people of color working hard to make Uhaul a great company.

Randy T. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

AMY A.
Clasificación:

They messed up took my truck back Monday afternoon but the guy didn't check it in so they keep on calling me will never use them again

Taylor B. | Overall Experience |
Clasificación:

I did not sign up for a storage unit

Timothy R. | Overall Experience |
Clasificación:

Smelled like urine TWICE inside my unit from nearby ones being used as a bathroom apparently. Not a pleasant first week experience. Finally got my stuff out of there. Please fix this problem. Happened twice weeks apart

JASON B.
Clasificación:

waited for over an hour to get my RESERVED truck due to extremely long line and a horrible customer service experience. reserved my vehicle online and spoke with an UHaul agent over the phone. was told someone would call to confirm and when they did, everything changed! now i had to drive to Milwaukee to get a truck then drive back to Racine to get my belongings and then drive back to Milwaukee. after stating how much of an inconvenience it was, i was assured i would be given additional miles to compensate for the change. NONE of this happened when i got to the store to pick up the truck. i ended up WAY overcharged and the customer service left a lot to be desired. this experience was HORRIBLE to say the least.

Katherine T. | First Impressions |
Clasificación:

The employees were very friendly and helpful. I had a reservation, it was not communicated to this location and they had to find me a new space, which was done quickly and effectively. I don't understand why the U-haul corporation has such a hard time with their reservations, if this location didn't have space available I would have been screwed. I had even more problems with my trailer rental. All employees are great, but I have great criticism for u-haul as a corporation.

DENISE A.
Clasificación:

20 minute wait in line to pick up truck that was reserved online. Driver's side sun visor was missing the piece to hold it in place. It fell down every two minutes, blocking the view. Had to push it up constantly.

Michael T.
Clasificación:

I was over charged I'm very angry I did not rent the truck for 2 days the mileage is completely wrong

VERDINE A.
Clasificación:

El cliente no dejó un comentario.

Courtney F.
Clasificación:

El cliente no dejó un comentario.

terry P.
Clasificación:

Was a great way to ship stuff...my only issue was delivery of u bin was 2 hours late....other than that....was a great experience...

Joe M.
Clasificación:

Keep up the good job.

Daniel O.
Clasificación:

El cliente no dejó un comentario.

Jocelyn B.
Clasificación:

El cliente no dejó un comentario.

Jaclyn H. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Angela B.
Clasificación:

11/11/2020 the person who gave me exemplary service at this location

RODGER W.
Clasificación:

I was well taken care of and the staff was very friendly

Kathryn K.
Clasificación:

El cliente no dejó un comentario.

Christina C.
Clasificación:

Nothing I loved how easy it was to pick up and drop off with very little assistance. Only needed the vehicle for a short period of time so the in and out process worked perfectly.

Ronan D.
Clasificación:

El cliente no dejó un comentario.

MARIA R.
Clasificación:

El cliente no dejó un comentario.

Timothy B.
Clasificación:

Very little needs to be done to improve. I especially appreciated the clear signage directing me where to take the truck when it was time to return it. Also, not related to this location specifically, I liked the feature that allows me to use my smart phone to both rent & return. It sped things up immeasurably.

Peter E.
Clasificación:

Bigger truck yard so the trucks aren't so close together and a place to park your car instead of on the street

SAMEER A.
Clasificación:

Just got a bill for 800 plus saying i never returned the truck. Spoke to Chris Marshall. said he would look into cameras,

Cassandra H. | Overall Experience |
Clasificación:

It was short staffed and the wait time standing in line was too long. I stood in line almost an hour. I paid for a storage unit and got someone else’s storage, then I had to return to get the correct storage unit. The 24 access was ok but no cards available to use. Now I got my storage unit corrected. I’m satisfied overall.

Peter R.
Clasificación:

Good servis.

Jessica M.
Clasificación:

El cliente no dejó un comentario.

Michael S.
Clasificación:

El cliente no dejó un comentario.

DIANE R.
Clasificación:

El cliente no dejó un comentario.

ANA C.
Clasificación:

El cliente no dejó un comentario.

ALESSANDRO M.
Clasificación:

was great

Jennifer B.
Clasificación:

El cliente no dejó un comentario.

Taylor B.
Clasificación:

It never fails that Uhaul stores often appears to be understaffed. The gentleman working the counter the morning of Sunday, October 25 had such a great spirit and pleasant attitude. Unfortunately, he had to do it ALL! He was literally running from the computer out to the trucks to make sure they were equipped. The line was so long and moved slow. I asked if people didn't show for work, and he replied “no, this is how the day was scheduled.” Staffing up would have made his day easier and our experience more smooth.

Rebecca Y.
Clasificación:

The guy working was alone and clearly overwhelmed with customers. The truck we originally got did not have a driver side mirror and we waited over an hour for this to be resolved. We ended up getting another truck but the contract was not updated. When I went to return the truck the tire pressure sign was low so I could not properly see the miles I had accumulated from the trip. So I had to just drop the keys in the dropbox and hope for the best. The guy working was very nice and it was not his fault at all but there should be more than 1 person working on saturday.

Chad K.
Clasificación:

out dolly fell off the wall, just make sure that these things are more secure so we don't have to worry about paying for something we didn't rent, want or use. thank you

Anna C.
Clasificación:

I had a horrible experience at Uhaul. My pick up time was 10:00 and didn't leave with the truck until 11:30. No one said “sorry for the wait” or greeted me friendly. When I got the truck there was no pad lock on it so my belongings could have been stolen. Everyone else standing in line seemed to have an issue with their order as well.

JOEL H.
Clasificación:

El cliente no dejó un comentario.

Timothy H.
Clasificación:

El cliente no dejó un comentario.

Dave H.
Clasificación:

All good

Jessica Terry J.
Clasificación:

I would like to see a faster service, I waited almost a hour due to cashier did not have a cash drawer for my cash deposit of $100.00.

Maria R.
Clasificación:

El cliente no dejó un comentario.

Paul S.
Clasificación:

Have representative stay one on one. My representative started my process and then left to help somebody else and sent somebody different to help me finish my process. And then my representative walked away a couple times to help somebody else who needed help.

Stephan D.
Clasificación:

El cliente no dejó un comentario.

Stephanie Z.
Clasificación:

The Ubox was ~45min late. We asked for it to be ready at 8am and we didn't get it until almost 9am. The staff was very nice though. It should have just been pulled out the night before.

maria s. | First Impressions |
Clasificación:

No comment you guys are good

Kylee K.
Clasificación:

El cliente no dejó un comentario.

Neil K.
Clasificación:

the sales and gentelman hooking up the trailer were great. When I returned it, they were super helpful and made the experience fast and easy. There was one employee, not counter or one hooking up trailer that kept coughing without a mask, complaint about smoking too much that came out from the office. Everyone else was masked and he was not. With a team that was so great, he really Brought the place down.

jacqueline C.
Clasificación:

They sent me up on auto pay I never requested auto pay I declined it the money got taken out of my account at 2:00 AM this morning and I was told a different date for my bill to be due I'm not happy at all

Nadine B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Charles G. | First Impressions |
Clasificación:

I tripped over a bike rack. Scratched my face and they had no first aid kit available. This was a very bad situation. For a class organization as this I thought this was not good. This should be available at all times as a safety tool. I BLAME the manager for this major mistake and it should be corrected at once .

Shantelle S.
Clasificación:

Pull the Uhauls around

THOMAS G.
Clasificación:

You can implement customer service training

MELANIE F.
Clasificación:

Both trucks i rented seem to drive rough and made a lot of noise in the engine. But everything was clean, everyone who worked there super nice and helpful.

TONY H.
Clasificación:

Size of equipment

Samuel S.
Clasificación:

El cliente no dejó un comentario.

Lise G.
Clasificación:

El cliente no dejó un comentario.

Kathleen K.
Clasificación:

The "contact-less" option of walking yourself through the app was very confusing. The step by step did not make sense and the instructions were not clear. I had to go into the store to ask for help and ended up just picking up the keys and going through the process with the associate. The keys were in the store anyway, so it doesn't seem like contact-less renting was actually a real option.

LUIS Q.
Clasificación:

El cliente no dejó un comentario.

Odai K.
Clasificación:

El cliente no dejó un comentario.

DEWAYNE L.
Clasificación:

El cliente no dejó un comentario.

JANNETTE R.
Clasificación:

El cliente no dejó un comentario.

ALLEGRA W.
Clasificación:

The owner was rude, came across as racist and very dismissive.

NOEMI F.
Clasificación:

El cliente no dejó un comentario.

Josiah W.
Clasificación:

Nice selection and friendly staff. The only negative is that the return line can get a bit congested.

CHRISTOPHER S.
Clasificación:

El cliente no dejó un comentario.

Pamela A. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Gary O.
Clasificación:

Ordered a van got a truck. Woman and desk ordered no apologies and could have cared less

STEVEN S.
Clasificación:

Okay

Thomas R.
Clasificación:

The movinghelp.com website does not always sync with the U-Haul website, and was not user friendly

MICHAEL B.
Clasificación:

El cliente no dejó un comentario.

JERMAINE Y.
Clasificación:

The manager was rude when I call to tell them they charge me for mikes I did not used. I would not go back to this location again

Luis Q.
Clasificación:

El cliente no dejó un comentario.

Laura W. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

NEIL K.
Clasificación:

drop off for a trailer was tough, the area was blocked by others returning trucks. Long line, so dropped it on a different spot. But more so, the p/u and the gentleman that confirmed the correct hookup was awesome. Really great service.

Abb H. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

edalia v. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

NILDA V. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Jaquilla H. | Overall Experience |
Clasificación:

The staff was poor they took money off my card and idk what they did with it I had to pay twice on my storage the manager was horrible he didn’t even care and the staff a freaking rude the storage place hallways was nasty and they got roaches

Chrisanthia J. | First Impressions |
Clasificación:

Very good place

Mary M. | First Impressions |
Clasificación:

I was so happy to find a free lock in my storage when I got to the assigned location. The only downfall was the huge mouse house in my locker unit. Will my things be chipped away at by the mice? Does the insurance cover that?

Jorge M. | Overall Experience |
Clasificación:

The staff is always helpful and the facility is clean and well maintained. Thanks!

CAMERON A. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Andrew A. | Overall Experience |
Clasificación:

My favorite UHAUL storage location in Milwaukee

Jakneka L. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Marlie S. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Juan M. | Overall Experience |
Clasificación:

JACOB HAS A VERY GOOD CUSTOMER SERVICE SKILLS he is doing a great job in the facility...

Cassandra H. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Steven S. | First Impressions |
Clasificación:

That Mexican lady was really nice.

C Larry B. | First Impressions |
Clasificación:

I did not realize I still needed to check-in @ desk when picking-up my rental, or I would have arrived earlier as it was pretty busy. Once at counter things went pretty well, as we went through both trunk rental & storage rental contracts separately. Thaddeo(?) was my service rep & did a good job; he was patient to repeat some things for me as I am a little hard of hearing. After acquiring the truck & transferring some tools from my car, I had to return to office to arrange accessing storage unit to apply my disc lock (note: the only kind allowed), & Elton noticed my return to line & promptly asked me what I needed. He let know where to meet him, walked me to the unit, opening inspection, & applying my lock. I appreciated that quick help, so I could get on with my day. A pretty good experience & 1 month storage unit rental free with truck. Thanks Thaddeo & Elton!

Cheryl F. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Steven M. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

April S. | Overall Experience |
Clasificación:

Very clean, friendly staff, convenient hours, and staff was very helpful. Very satisfied! Thank you.

Eduardo N. | Overall Experience |
Clasificación:

Just to say thank you,

Keisell V. | First Impressions |
Clasificación:

No comment

Joseph L. | First Impressions |
Clasificación:

A great experience. helpful staff, nice facility, decent prices,

Cheryl F. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Deb j. | Online Move In |
Clasificación:

there was no lock in our unit but your phone people and on site manager were very helpful.

Nicole R. | First Impressions |
Clasificación:

The guy was very helpful and showed me different sizes and options for a storage unit and helped me settle on one for my specific needs and even showed me where it was and how to check in and out with the keypad and access code.

Cassandra H. | Overall Experience |
Clasificación:

I needed a rental truck for 6 hours to move 2 apartments but I was put on a schedule due to someone else needed the truck. It was awful! I was called repeatedly to bring back the truck, I probably won’t use these company for a while

DAREAKA D. | Overall Experience |
Clasificación:

Thank YOU❤

Denise Z. | First Impressions |
Clasificación:

Helpful, friendly, easy access & location!!

Ashara H. | Overall Experience |
Clasificación:

Only moved things out because I could no longer pay for two storages and I would’ve preferred everything to be in the Uhaul storage facility but the other storage unit was jam packed and would’ve been more of a huge undertaking putting it all in the uhaul unit...pricing is better at Uhaul, hours are way better, access more convenient and staff always been kind and very helpful!!!!

Dalelly V. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Jonathan S. | First Impressions |
Clasificación:

Elton especially took charge of us and helped us through vehicle rental to storage on first floor convenience. Thanks Elton!

BARBARA W. | Overall Experience |
Clasificación:

Very pleased with customer service, storage, cleanliness, security, lighting, availability of access, and docks provided. All good. Used for 4 years straight and never a problem.

Lana G. | Online Move In |
Clasificación:

The person working during my check-in did not know what they were doing. They had me pay for a lock before I got into my unit, even though there already was a lock in my unit when I arrived and I shouldnt have had to buy one. There is also a large pole running through my unit that makes storing things difficult and takes up quite a bit of space. I will be trying to find an alternate storage unit facility when places open up.

JOHN M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Sharita H. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

DIANA J. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

BOBBIE P. | Overall Experience |
Clasificación:

We completely cleaned out the storage on Saturday February 29, 2020 and requested a move-out receipt at the store counter. I was told they would email it to me by Sunday 3/1/20 and as of today I have not received it. I called them Sunday, Monday, Tuesday Wednesday and can never get through to that location. The call gets forwarded to another Uhaul service center. The Uhaul service rep said she has emailed my storage location (1500 south 1st street, Milwaukee, WI 53204) but has not received a response either. I’ve been emailing customer service but they can’t locate the account. This is very frustrating! I still need proof we moved out on Saturday 2/29/20 so that we’re not charged for March.

Rose T. | First Impressions |
Clasificación:

I don't understand how they're still in business, when they all have VERY poor customer service skills, they're rude and argumentative with CUSTOMERS!! THEY CHEAT AND BEAT CUSTOMERS, WHEN IN ALL ACTUALITY, IT'S US, THE CUSTOMERS THAT MAKE THE BUSINESS!! WITHOUT OUR HARD EARNED MONEY, THERE'D BE NO UHAUL!! AND, THEN THEY HAVE THE AUDACITY TO BE PREJUDICE AND OVER LOOK AS WELL UNDER LOOK THEIR CUSTOMERS!! JUST RIDICULOUS!! BETTER OFF RENTING FROM SOMEWHERE ELSE.. SOMEWHERE THAT APPRECIATES THEIR CUSTOMERS!!

Patricia S. | First Impressions |
Clasificación:

The customer service was great

NANCY G. | Overall Experience |
Clasificación:

Thank you for your services

Maribella G. | First Impressions |
Clasificación:

That was my first Time use U haul,and was amazing from Green bay to Milwaukee the. Associete of the stores give us tremendous costumer service, definitely back rent again with yours

Keith M. | Overall Experience |
Clasificación:

Great customer service.

Brent G. | Overall Experience |
Clasificación:

Clean and convenient storage room

Brent G. | First Impressions |
Clasificación:

Every was very helpful at the store. The storage unit I got is very nice as well. Thanks!

Gabriela D. | First Impressions |
Clasificación:

She has a great

Angela H. | Overall Experience |
Clasificación:

Thank you so much

Jamie D. | Overall Experience |
Clasificación:

Excellent storage facility. Climate controlled and well maintained. 24/7 access.

Patricia S. | First Impressions |
Clasificación:

Helpful staff, many storage options

Morgan T. | Overall Experience |
Clasificación:

When I originally got the unit, I was told that we were unable to get a key card for access because it was down and then the pin info to get in also didnt work.

scott h. | First Impressions |
Clasificación:

Would give you excellent, but my storage unit had “rodent poison” with a Do Not Touch sign on it. Rats and poison were never a part of my deal when I paid for this storage spot.

Rhonda T. | Overall Experience |
Clasificación:

Everything from renting to checkout was a quality experience. The staff is knowledgeable and courteous. The facility was clean and secure. We’ll be using your service again, as needed. Thank you.

Helen P. | First Impressions |
Clasificación:

We were given a unit on the 2nd floor with no elevator access. It was very painful having to take everything 1 at a time up the stairs

JOSEPH C. | Overall Experience |
Clasificación:

Née to control the mice a little better

Daniel F. | First Impressions |
Clasificación:

Everything was good people knew what they were doing and friendly

Heber V. | Overall Experience |
Clasificación:

Thanks for the service I received im realli thankfully.

Christina M. | Overall Experience |
Clasificación:

Friendly staff, easy access to units, convenient location.

Melvin lee O. | First Impressions |
Clasificación:

No emergency responder , no one can answer the phone, called customer service 4 times to open up my unit, got storage at 6:50 and un load my truck then went to my unit when I find out still lock on it

Connie-Shawan B. | First Impressions |
Clasificación:

We actually did not get a unit at this location because the one I reserved, turned out to be too small. There wasn't any larger ones available but the young lady that assisted us, was awesome!

leon w. | First Impressions |
Clasificación:

Great customer service

Leah k. | First Impressions |
Clasificación:

Customer service was excellent.. Price on uhual, I was not satisfied, because last time I was here it was way cheaper and this time, I came out paying $100.

Daren H. | Overall Experience |
Clasificación:

The place is very well kept with friendly stuff and great rates.

joan l. | First Impressions |
Clasificación:

Person helping me was new, and couldn’t find my unit......but he was very nice!

Stanley M. | First Impressions |
Clasificación:

Desk clerk gave vague and unhelpful instructions for finding the building and locker. Unable to get access to my locker at 6:30 a.m. (exterior doors locked)

Brenda H. | First Impressions |
Clasificación:

Fast and courteous

Itzel S. | First Impressions |
Clasificación:

Guy that had tattoos, wish I remembered his name was awesome! He helped us out a lot when I made the mistake of getting the wrong size storage unit. He’s the best!

Elizabeth A. | Overall Experience |
Clasificación:

Great storage facility. Served our needs well. Definitely worth taking advantage of the 30 days free storage with rental.

Sherricka P. | Overall Experience |
Clasificación:

Very nice place.

aida s. | Overall Experience |
Clasificación:

Everything was as a expected you Gus are the bomb great I will recommend you to all my friends

mickie l. | First Impressions |
Clasificación:

Everything went wonderful

Tammy W. | Overall Experience |
Clasificación:

worked well for my moving needs

Brian L. | First Impressions |
Clasificación:

Great facility, friendly. Helpful staff. Great experience!

Hilda G. | First Impressions |
Clasificación:

Both managers have been amazing during my moving process. I appreciate their patience and great customer service. Thank you so much!!

Siearra r. | First Impressions |
Clasificación:

Great customer service

WENDY C. | Overall Experience |
Clasificación:

Always courteous and helpful any time I came in to talk to staff. Thanks.

bernice b. | Overall Experience |
Clasificación:

Thank u ! u haul your service was well needed

Diana h. | Overall Experience |
Clasificación:

Very great service

SY S. | Overall Experience |
Clasificación:

Thanks

Kyle C. | Overall Experience |
Clasificación:

The Staff was always helpful and friendly. I rented trucks and had a storage locker too. I highly recommend this location. Thanks for all of your excellent service and support over the years!!

Francisca M. | Overall Experience |
Clasificación:

None.

Jeffery O. | Overall Experience |
Clasificación:

Kid when arrived didn't know how to take car off dolly. Said was there for a year and never trained. He said I had to do it in a very rude manner. All around worst biz processes I've seen.

Steven S. | Overall Experience |
Clasificación:

When signing up the Manager of the store was very rude. story is longer than 200 character limit. The facility was nice, but I would never do business with that manager again. Rest of staff was nice.

NIcholas L. | Overall Experience |
Clasificación:

Overall positive experience. Only knock is that you have to pay more for extended hours access at U HAUL. Other than that this facility is nice.

edgar s. | First Impressions |
Clasificación:

Client service was very friendly and helpful.

STEPHANIE B. | Overall Experience |
Clasificación:

The only thing I didn't like about the storage is the distance it was from my house; however that has nothing to do with you guys. That was the location my family reserved for me coming from Georgia.

Mary R. | Overall Experience |
Clasificación:

The only problem I had was the staff was never on the same page when it comes to asking a question. Every time I asked a question in person the staff just looks at each other I didn't understand why.

Elva C. | Overall Experience |
Clasificación:

This is the second time I’ve used this facility and would do so again. Friendly and helpful staff

Dee K. | Overall Experience |
Clasificación:

People were almost always cordial and more often then not - beyond friendly. I was with you for about 4 years and never had any issues. I wouldn't hesitate to use your unit again or buy supplies there

Sharlenare W. | Overall Experience |
Clasificación:

Thanks a lot

DALE R. | Overall Experience |
Clasificación:

I've been using U-haul's Walker's Point location for many years. The staff always are great to work with and I love their online account management.

LUTHER LEE F. | Overall Experience |
Clasificación:

Outstanding facility and staff.

Tiffany H. | Reservation |
Clasificación:

The wipers need repairs.

Corianne M. | Reservation |
Clasificación:

The staff was friendly, but I wish that the location got back to me or gave me the ability to alter access window. I will refrain from making any final judgments until I have had more interactions.

Angela L. | Reservation |
Clasificación:

Good service

LOWELL P. | Overall Experience |
Clasificación:

Basically clean but could have used more sweeping in common areas and the share area was disregarded junk. Overall good and would recommend facility.

Bryan L. | Reservation |
Clasificación:

Good storage and access to ramps and carts.

john k. | Reservation |
Clasificación:

Very understanding and helpful staff. In addition the facility is fully equipped and user friendly.

LESLEY B. | Overall Experience |
Clasificación:

I will definitely use uhaul again if I find need to. Thanks for the excellent service.

CHRISTINE D. | Overall Experience |
Clasificación:

Rat droppings on all totes and boxes. The boxes I bought from Uhaul storage did not hold well at all. The mice also chewed into my boxes. I WILL NEVER USE UHAUL STORAGE AGAIN!

kelly k. | Overall Experience |
Clasificación:

Always had issues.When I moved my stuff outta my first unit in their "new" building it was infested with rat poop/stunk.Prior manager before the current manager Tim was horrible.Was always something.

Tim C. | Overall Experience |
Clasificación:

With my daughter graduating from UWM, I was in need of a last minute change in moving plans. Everyone was friendly, even though it's very busy this time of year. I was taking care of! Thanks !

masiqua d. | Overall Experience |
Clasificación:

N/A

CHRIS E. | Overall Experience |
Clasificación:

There was a surprising amount of mouse feces in my unit when I moved out. Since I didn’t store anything that would attract nice, I was a little concerned of the cleanliness. Otherwise, it was good.

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