Customer Reviews for U-Haul Moving & Storage of Walker's Point

6118 comentarios

1500 S 1st St   Milwaukee, WI 53204
(One 1 Block South of Greenfield Avenue and the Allen Bradley Clock Tower)

(414) 383-7735

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(414) 383-7735

1500 S 1st St
Milwaukee, WI 53204
(One 1 Block South of Greenfield Avenue and the Allen Bradley Clock Tower)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento para vinos
  • habla español
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

We were given an upper unit with no aisle space to get the couches in. It was very difficult and when we went back to the customer service area to ask a question or see if we could get a larger unit, it was closed even though according to the hours on the door you still should've been open.

KRISTINA A.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

ALICE P. 
Clasificación:
5.0

nothing both pickup and return process went very smoothly. Gentleman who assisted us with pickup extremely helpful and pleasant.

Mark M. 
Clasificación:
5.0

The people that work there have always been very helpful and friendly.

AMANDA M. 
Clasificación:
1.0

The staff was gendered bias and didn't take me seriously as a women until I mentioned I was associated with a corporate account. Very terrible experience as a regular customer of twelve years

ANGELA L. 
Clasificación:
3.0

When i received the truck the fuel was almost empty and when i dropped off i fill the fuel and i have a receipt to prove, can i get a fuel refund money?

MOHAMED B. 
Clasificación:
1.0

Sexual harassment contacting lawyer

DAWN B. 
Clasificación:
3.0

Very long slow lines

Saivenkat V. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT S. 
Clasificación:
1.0

The person at the front desk refused to give me a receipt when I dropped off the keys on time. Then he charged me an extra day. I'm still working with Uhaul to get reimbursed. Unbelievably disappointed with the associate.

GABRIELLE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

KRISTIALIZ L. 
Clasificación:
5.0

Convenient location with clearly marked directions for the drop off location. Greeted promptly by friendly staff. Will use this location for future U-Haul needs in Milwaukee!

Susan B. 
Clasificación:
5.0

The truck was missing two dollies and furniture pads when we originally picked it up but we went back and got them.

ROSS G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mackenzie M. 
Clasificación:
1.0

It took three tries to find a trailer that worked. The first had bad tail lights, the second had a door that wouldn't close and the third had existing body damage. In addition, when I returned the trailer, they made me back it into a spot which is not required at other locations. Finally, it took several calls and an additional day to receive a receipt confirming the return. I will be seeking out a different location to frequent.

Michael James O. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lucas O. 
Clasificación:
1.0

When doing 24/7 make sure the staff leaves the keys in box or lock or what ever secure location you use to retrieve key. That way customers don't loose time waiting hours until location opens.

EDGAR R. 
Clasificación:
3.0

I had a 6 x 12 ramp trailer reserved and when I got there they didn't have any. I ended up with a smaller trailer for the same amount of money and it required me to make more trips. I sent an email to U-Haul asking about the $50 guarantee but have had no reply.

SEAN O. 
Clasificación:
5.0

LESS furniture pads!! They took up over 1/4 of the amount of room in the boxes. AND OHR UBOXES NEVER MADE IT TO OUR DESTINATION!!! THEY ARE STILK, 7 WEEKS LATER, OVER 2 HOURS AWAY WHILE UHAUL CONTINUES TI CHARGE US STORAGE AND FEES FOR THEM!!!

Keith R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELLE H. 
Clasificación:
5.0

The associates were super helpful.

ANGELINA V.  |  First Impressions 
Clasificación:
5.0

Gracias

CONSTANCE M.  |  Overall Experience 
Clasificación:
2.0

My card didn't work so I could not move stuff in And I called the GM no answer even after hour I called an intercom and no one answered I am very disappointed I will not rent next time

VERONICA M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

BRIAN J. 
Clasificación:
1.0

we had reserved a pickup location that was proximate to our daughter's apartment, but were redirected to another location without advance notice. this set up back more than one hour and we were then very late to our arrival site. this was not appreciated and was uncalled for.

LISE AILEEN-EBER T. 
Clasificación:
2.0

El cliente no dejó un comentario.

EVERARDO N. 
Clasificación:
5.0

The tie down straps were damaged and to short. Another trailer was provided that had the necessary straps.

Lee P. 
Clasificación:
1.0

Employee made our otherwise great move with u haul a terrible one for my wife and I very rude for no reason.For future business no this employee put a bad taste in our mouth. However the rest of the staff was great without this employee u haul would definitely get 5 stars highest rating.

FRANK L. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICOLE C. 
Clasificación:
3.0

The trailer we rented had a tail light out and they didn't seem to care.

Johnnie J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Reginese D.  |  Overall Experience 
Clasificación:
4.0

Nice staff

Michael W.  |  First Impressions 
Clasificación:
2.0

Both the gentleman that checked me in and the lot person both seemed like they had better things to do instead of taking care of me. Both were on their phones. The counter guy was admittedly ordering food for himself and the lot guy was texting and allowed me to do my own hookup.

THOMAS R. 
Clasificación:
4.0

I was told that a representative would contact me because the equipment I contracted was not available at the location. No one contacted me and I had to make a few calls to find out where to pick up the equipment.

Daniel F. 
Clasificación:
4.0

Everything was great thank you

LUIS C. 
Clasificación:
4.0

Somewhat difficult to reach by phone for questions. Once I did get a hold of someone the staff was very kind. I also did a self-check out and had to park on the street which was confusing and not sure if that was allowed or not.

Maria M. 
Clasificación:
2.0

We dropped the uhaul off around 10:30 PM. Apparently other vehicles were blocking the entrance to the lot but we didnt know that at first. There was not a lot of signage or instruction. We drove around the block multiple times. We had to park along the street on the backside of the facility and it was dark and sketchy. I was nervous having to take pictures of the uhaul and enter mileage back there. More lighting would be wonderful.

MICHAELA M. 
Clasificación:
1.0

El cliente no dejó un comentario.

wilbert M. 
Clasificación:
5.0

My original drop off location at lil general super market refused to take my truck even thought that was my original drop off location, she then pretended to call a different location and say they had room there. I drove another 15 min away from my original location to this other one and the person laughed at me and refused me as well. Thankfully the people on 1500 s 1st st took my truck and we're very helpful. Very pissed off about having to pay the extra mileage because I kept getting refuse places.

Siira K. 
Clasificación:
3.0

I dropped the keys and left

Todd N. 
Clasificación:
1.0

El cliente no dejó un comentario.

Carmen C. 
Clasificación:
5.0

Friendly and helpful staff. Had zero issues with the trailer. Facility is very clean and nice looking. Will be back here for my future rental needs.

ALEC M. 
Clasificación:
1.0

Absolutely terrible. Truck wasn't cleaned - old garbage from previous user. Glass broken in the bottom of it. And I was switched to a smaller truck that couldn't fit even 75% of my belongings.

MATTHEW M. 
Clasificación:
1.0

Absolutely terrible. Truck wasn't cleaned - old garbage from previous user. Glass broken in the bottom of it. And I was switched to a smaller truck that couldn't fit even 75% of my belongings.

MATTHEW M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Meagon O.  |  First Impressions 
Clasificación:
5.0

One of the employees helped me out big time to get the right add-ons for my car and then helped get everything hitched up for me.

Nicholas G. 
Clasificación:
4.0

Trailer was not cleaned out when we picked it up. Full of moving blankets and an empty Red Bull can.....could have been worse.. Trailer worked well. Just doesn't seem like anyone checked the insides of trailer when previous user returned it.

Jay U. 
Clasificación:
3.0

The truck was given to me with 1/4 tank of fuel. I asked about that and complained that is not acceptable. How am I supposed to drive around for 2 days and return it back at 1/4 tank? The workers gave me a blank stare and only said “well that's how the last customer returned it”. There could have been a quick resolution (add more gas before I started) to greatly improve my experience.

BRANDON B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Savannah H. 
Clasificación:
5.0

The staff was friendly and professional. We were in and out in 10 minutes. Every other U-Haul has always taken at least an hour. Awesome experience!

SUSAN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

NEFTALI P. 
Clasificación:
4.0

Would have been better had there been 24 /7 access

KEVIN C.  |  Overall Experience 
Clasificación:
2.0

I had a 15' truck and was given the smallest storage box you guys had. I had to take half of my belongings back to Madison because the storage I was given was way too small when I was promised one that would be big enough

Robert D.  |  First Impressions 
Clasificación:
5.0

That unit wasn't worth the money the 44 dollar one has more room. You have a wall blocking in that storage.

Devonia H.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

ROGER C. 
Clasificación:
5.0

The employee who checked the van back in when we returned it found and kept for us 2 items we left in the back. We want to thank him in particular. We came back later and he had our items waiting for us

CRAIG F. 
Clasificación:
5.0

All of the associates were very professional. We had an efficient experience at the start of a busy Saturday morning. Our return experience was easy. Excellent customer service and very friendly people made this location a stand-out. ¡Gracias!

KAREN G. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANDREA R. 
Clasificación:
4.0

El cliente no dejó un comentario.

JASON K. 
Clasificación:
3.0

I ordered an appliance dolly but it wasn't available when I got there. The truck had a bunch of moving pads in the cabin. But I only had a very small load (washer and dryer) so the pads weren't an issue really needed the dolly though

Tiffany B. 
Clasificación:
3.0

Forgot to give me the dolly I paid for. Some of the staff were unprofessional. The female associate that helped check me out at the end of the process was awesome. She should be promoted.

CHAD L. 
Clasificación:
5.0

Black guy with dreadlocks who helped me attach trailer was AMAZING. Really helpful. Give that hard working a man a raise!

PAUL P. 
Clasificación:
3.0

El cliente no dejó un comentario.

DEAN E. 
Clasificación:
5.0

Maybe answer the phones faster instead of customers waiting over 20 to 30 mins

PAMELA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brianna K. 
Clasificación:
5.0

Is a great trailer

Mary F. 
Clasificación:
3.0

Never recieved confirmation of drop off nor receipt

PAUL P. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES N. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRITTANY K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarie R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger F. 
Clasificación:
5.0

El cliente no dejó un comentario.

MILAGROS R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jodie V. 
Clasificación:
5.0

El cliente no dejó un comentario.

JERALD W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shadi S. 
Clasificación:
5.0

Of course the rental unit we guaranteed reserved was not available, but Lexi was extremely helpful in accommodating our needs.

Gregory B. 
Clasificación:
2.0

The trailer I reserved was "not available" when I got to the location. I then got a smaller trailer which was extremely noisy on the road and had a blinker out.

REBECCA N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Whitney W.  |  First Impressions 
Clasificación:
3.0

Self check out stopped working in the middle of the process so we ended up having to go inside and wait which cut into our rental time. Ended up having enough time though.

Joshua L. 
Clasificación:
2.0

I went to the location at 1500 South 1st Street on Tuesday May 18th to reserve a storage unit. When I got there on Friday at 6:30 PM with movers who were ready to unload their truck, I was told that there was no record of me in the U-Haul system, and the size unit I needed was unavailable. I ended up having to take a unit at the 611 West Puetz location in Oak Creek. Not ideal, but better than nothing. This delay resulted in the movers going into overtime and leaving with all of my belongings on their truck. I will have to pay a $160 storage fee, and everything will be delivered on Monday. This was a nightmare.

Rosanne K.  |  Overall Experience 
Clasificación:
1.0

You guys are the worst. I have a deadline and I cannot access my unit after hours nor is the GM available. Do better.

Chukuma A.  |  Online Move In 
Clasificación:
5.0

Great place nice people , very clean

LORENZO V.  |  First Impressions 
Clasificación:
3.0

Lots of issues. But nothing that would stop me from recommending the location.

LEONARDR B. 
Clasificación:
2.0

Pickup was terrible. Online was requiring my alternate contact answer the phone.

DARYL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD S. 
Clasificación:
4.0

The young man who rented me the truck was most kind and helpful in explaining the different features and operation of the brand new truck that I would drive. Overall I was pleased with both the pick up and drop off process. I felt that I certainly got my money's worth.

BARBARA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sayeh B.  |  First Impressions 
Clasificación:
1.0

Took an hour of my 8hrs of rental time just to get my trailer. Very disorganized.

Douglas M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DIANE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Felicita M.  |  Overall Experience 
Clasificación:
2.0

Manager was very rude. Apparently his dad is a big wheel at U Haul so he is not customer service oriented. Also he does not update his inventory..shows 10 auto haulers..did not have any because he stated they were stolen. When I tried to ask him a question he stated he was busy..young rude guy with no experience in management..According to his coworkers

tina C. 
Clasificación:
1.0

This company sucks

McKenna G. 
Clasificación:
2.0

Did not have truck I requested despite ‘guaranteed reservation' and then would not give me next largest as it would take another reservation, which I understand. This resulted in doubling my moving time due to having 17' truck rather than 26'. Suffice it to say, I am extremely disappointed in the service after having used Uhaul for nearly every move to this point.

DAVID C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen H. 
Clasificación:
5.0

I arrived on Saturday, May 15 to find the staff dealing with an outage of its customer service system. The staff managed this difficult issue with grace. I registered for my staff, left to pack and when I returned I received detailed instructions on how to check in. This was my first time using self storage and the staff at Walker's Point location made all the difference.

Robert B.  |  First Impressions 
Clasificación:
3.0

Uhaul customer service is garbage. You contracted movers that showed up to my house drunk, and they broke our furniture. They left because of a personal matter and it took me 2 hours in the middle of moving to be told that uhaul is not responsible for us needing the truck longer. I was charged an outrageous rate after the extremely glitchy after hours return process. Uhaul never provided any movers to help me after the drunk people left. I want money back and I will never use uhaul again. Trash

Anthony L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lakia M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew B. 
Clasificación:
5.0

We chose the online return option when we booked the reservation. We were on our phone trying to figure things out when a worker came out to help. He told us he would take care of the return and he wished us a good day. Very helpful and great customer service!

Anthony K. 
Clasificación:
2.0

Clean your trucks

Koren B. 
Clasificación:
1.0

Get all new employees, once that do not face time their friends while taking care of a customer, Vehicle was not cleaned at all.

HUBERT K. 
Clasificación:
4.0

Decent people but the person who assisted me was new. He was friendly and helpful but he needed more training. He failed to tell me he was done and the trailer was checked in. He walked away and I had to follow after him to find out the check in was complete. I never did get an email saying the trailer had been returned. I returned at this location before. They seemed slower and less experienced than before.

Eric L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOANNE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

YESHAI C. 
Clasificación:
5.0

The best customer service I’ve experienced in a long time!

Scott V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy L. 
Clasificación:
5.0

El cliente no dejó un comentario.

John M. 
Clasificación:
5.0

El cliente no dejó un comentario.

James T. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHARON H. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT V. 
Clasificación:
4.0

back door of trailer came open twice. Once I would suspect user error but I triple checked after discovering that it opened the first time and 5 miles later it was open again. Fortunately the cargo that fell out was retrieved without damage. After purchasing a padlock we didn't have further problems but safety pin should be included with latching mechanism.

Thomas P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leslee M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CITLALLY G. 
Clasificación:
3.0

El cliente no dejó un comentario.

SKYLAR G. 
Clasificación:
3.0

The Truck needed to be wiped down it had coffee spilled and dryed

LIGIA N. 
Clasificación:
3.0

The truck box was dirty, not swept out, and had a bad odor. Your advertisement for your trucks giving a soft ride is no where near accurate. You also moved the location 30 miles from the one I reserved the same day I was to get the truck. Even though I received a confirmation the same morning for the ORIGINAL location. That caused havoc with the schedules of several people.

SCOTT F. 
Clasificación:
4.0

One member of the staff was play loud music from one of the moving trucks as he cleaned it. Very unprofessional. He then was the member that. Necked me out . Unfriendly and made me feel uncomfortable

GEORGE B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Douglas H. 
Clasificación:
3.0

This location was fine, however I was supposed to pick up a truck 4/29/21 at 6:30 from Lil General Super Market 233 W Center St, Milwaukee, WI. I got a call from the owner at 5:00 telling me not to come because the truck wasn't there. He said he'd call back when it was ready. I called him at 7:30 and was told the truck still wasn't back and he couldn't get a hold of the person who rented it so was looking to have a truck transferred from another location and someone from uhaul would call me. I heard back from no one, so called first thing Friday morning and my order was transferred to Walker's Point where they had a truck available. The website said there is a $50 guarantee which I would like reimbursed. Gracias.

Tracy F. 
Clasificación:
5.0

Great improvements too!

Denise Z.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Warren C.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Christopher H.  |  Overall Experience 
Clasificación:
5.0

The staff is always friendly even when I come in to buy supplies from you all very helpful even you call nice friendly voice keep up the good work u-haul 😀👍

Bridget R.  |  First Impressions 
Clasificación:
5.0

The staff were very helpful but definitely understaffed during peak hours. They were still courteous but the wait times were very long

Denise K.  |  Overall Experience 
Clasificación:
3.0

Storage rental was fine, but this was accompanied by a truck rental. I had a reservation that was cancelled for some reason and I went online to reserve again the morning of my move to when I got the cancellation notice and booked again. I got to U-Haul a little early to see if there was a truck available early, which there was not. I was advised to come back at 2:00 because the 26' truck would be ready. When I got back there was no 26' truck or 20' truck. The staff told me they couldn't help me and offered no explanation why my reservation couldn't be fulfilled. I had no option other than going with a 10' truck. That required me to make not 1, but 3 separate trips while moving. 10/10 would NOT recommend using Walkers Point U-Haul reservations.

William B.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Kathyann C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Daisy V.  |  Overall Experience 
Clasificación:
2.0

My lock was cut off by U haul and replaced with out my knowledge. When I asked if they cut my lock off they lied to me I had to pay $100 for a locksmiths to cut off their lock they put on just to find my lock cutoff inside the locker which I took pictures of. This is unacceptable behavior and I will never deal with you again

Jenee J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

janell k.  |  First Impressions 
Clasificación:
1.0

I got to the location and asked for help finding my pre-paid locker to which I had to wait over a half hour for and then the staff worker couldn't find it. He dropped me at the locker and walked away and there was a lock on the locker. Then I had to wait in the line for another hour to get a different locker. This location was so disorganized, the staff was not knowledgeable, the people working seemed like they had never worked there a day in their life or as if they were on drugs.

Lilly m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryna N.  |  Online Move In 
Clasificación:
2.0

I used U-Haul for the primary purpose of renting a van to move my son from Neenah to Port Washington. That went well. I then utilized free rental of a storage space for a 7-8 days before we could move my son into his new living space. The staff encountered technical difficulties and my given code and later a card did not work to gain access to the space. Then after we moved out of the space, after informing the attendant of moving out, I later got late notices for not paying for the next month. After sending an e-mail to the individual who sent me the notice with a copy of the ending of the storage rental, I got another notice regarding a lien on the items in storage (which was none). This time I called to complain and it was then taken care of. Also, at times, staff were away from the front desk for extended periods of time such that I could no longer wait.

JAMES P.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Ricky M.  |  Overall Experience 
Clasificación:
2.0

The facility was nice but the office staff was not very friendly. Moving in was easy but moving out was extremely difficult due to the building maintenance; the staff was not accommodating or helpful in this situation.

RYAN W.  |  Overall Experience 
Clasificación:
2.0

My experience started off bad, as the staff member known as JJ, put his information in as emergency contact. I originally had a unit that was to small, I changed it the same day for a bigger unit. My movers notified me that same day that they had put some things in the smaller unit and at this time the office was closed. I wasn't able to gain access to the unit. I spoke with the "then manager" David he stated JJ could get me into the unit, since it had a lock and a note stating access was denied for none payment of rent, which David said the cleaning crew had put on. JJ stated he couldn't get me in because he had never seen the kind of lock and they didn't have a key. I continued to stop in and also call David and was told the unit had been rented and no one knew where my thing's were. I spoke to the off site representatives several times also and got no results. I spoke to the "new" manager Elgin regarding my thing's and no results. I also spoke with Elgin regarding a leaking pipe outside my unit that was to be checked on. When I began to move my thing's out I again inquired about my thing's and was told by the "new" manager Joe that I would have to file a police report. After moving my thing's out I called and was connected to an off site representative, and explained that there was damage to my couch from the pipe that I was attempting to try and use the move out online feature and wasn't able to, and I also sent a message from the site to the "now" manager Joe and got no response. She stated she would send a message also and I explained I had been trying to reach the office regarding the leaking and the damage, was told I would have to speak to the office and I explained I wasn't able to get through any time I called. The representative transferred me to customer care and I still never spoke with anyone. This has been my only option to express my concerns fully and it has been 5 day's since leaving the email for the manger and 4 day's since the off site representative sent her message. My overall experience was horrible after 16 months of storing my thing's and the continued staff turn over and no results regarding my concerns.

TEASHA H.  |  Overall Experience 
Clasificación:
2.0

I was given a free month of storage for two units because they didn't have 1 unit big enough for what I needed it for. That was helpful and I was grateful. However, I found later that I didn't need the units so I called and cancelled them. I was assured that it was cancelled. I started receiving letters about owing the facility. I called several more times and also showed up in person twice and was assured that both units were cancelled by the manager. I still continue to receive calls. Ridiculous!

Kiana B.  |  Overall Experience 
Clasificación:
1.0

Very disappointed at the end. In October I asked that I be taken off of automatic pay. I paid for October and November. In December we emptied out the locker first thing in the morning and got home and found out that you charged the card for December. I am hoping that this can be corrected. Also. You have homeless people entering. Using facilities. And leaving their snack items laying around

LINDA S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

robert s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth R.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy T.  |  First Impressions 
Clasificación:
1.0

I did not sign up for a storage unit

Taylor B.  |  Overall Experience 
Clasificación:
2.0

Smelled like urine TWICE inside my unit from nearby ones being used as a bathroom apparently. Not a pleasant first week experience. Finally got my stuff out of there. Please fix this problem. Happened twice weeks apart

Timothy R.  |  Overall Experience 
Clasificación:
4.0

The employees were very friendly and helpful. I had a reservation, it was not communicated to this location and they had to find me a new space, which was done quickly and effectively. I don't understand why the U-haul corporation has such a hard time with their reservations, if this location didn't have space available I would have been screwed. I had even more problems with my trailer rental. All employees are great, but I have great criticism for u-haul as a corporation.

Katherine T.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Jaclyn H.  |  Overall Experience 
Clasificación:
3.0

It was short staffed and the wait time standing in line was too long. I stood in line almost an hour. I paid for a storage unit and got someone else's storage, then I had to return to get the correct storage unit. The 24 access was ok but no cards available to use. Now I got my storage unit corrected. I'm satisfied overall.

Cassandra H.  |  Overall Experience 
Clasificación:
5.0

No comment you guys are good

maria s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nadine B.  |  Overall Experience 
Clasificación:
5.0

I tripped over a bike rack. Scratched my face and they had no first aid kit available. This was a very bad situation. For a class organization as this I thought this was not good. This should be available at all times as a safety tool. I BLAME the manager for this major mistake and it should be corrected at once .

Charles G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Abb H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

edalia v.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

NILDA V.  |  Overall Experience 
Clasificación:
1.0

The staff was poor they took money off my card and idk what they did with it I had to pay twice on my storage the manager was horrible he didn’t even care and the staff a freaking rude the storage place hallways was nasty and they got roaches

Jaquilla H.  |  Overall Experience 
Clasificación:
5.0

Very good place

Chrisanthia J.  |  First Impressions 
Clasificación:
5.0

I was so happy to find a free lock in my storage when I got to the assigned location. The only downfall was the huge mouse house in my locker unit. Will my things be chipped away at by the mice? Does the insurance cover that?

Mary M.  |  First Impressions 
Clasificación:
5.0

The staff is always helpful and the facility is clean and well maintained. ¡Gracias!

Jorge M.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

CAMERON A.  |  Overall Experience 
Clasificación:
5.0

My favorite UHAUL storage location in Milwaukee

Andrew A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jakneka L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Marlie S.  |  First Impressions 
Clasificación:
5.0

JACOB HAS A VERY GOOD CUSTOMER SERVICE SKILLS he is doing a great job in the facility...

Juan M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cassandra H.  |  First Impressions 
Clasificación:
5.0

That Mexican lady was really nice.

Steven S.  |  First Impressions 
Clasificación:
4.0

I did not realize I still needed to check-in @ desk when picking-up my rental, or I would have arrived earlier as it was pretty busy. Once at counter things went pretty well, as we went through both trunk rental & storage rental contracts separately. Thaddeo(?) was my service rep & did a good job; he was patient to repeat some things for me as I am a little hard of hearing. After acquiring the truck & transferring some tools from my car, I had to return to office to arrange accessing storage unit to apply my disc lock (note: the only kind allowed), & Elton noticed my return to line & promptly asked me what I needed. He let know where to meet him, walked me to the unit, opening inspection, & applying my lock. I appreciated that quick help, so I could get on with my day. A pretty good experience & 1 month storage unit rental free with truck. Thanks Thaddeo & Elton!

C Larry B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl F.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Steven M.  |  First Impressions 
Clasificación:
5.0

Very clean, friendly staff, convenient hours, and staff was very helpful. Very satisfied! Thank you.

April S.  |  Overall Experience 
Clasificación:
5.0

Just to say thank you,

Eduardo N.  |  Overall Experience 
Clasificación:
5.0

No comment

Keisell V.  |  First Impressions 
Clasificación:
5.0

A great experience. helpful staff, nice facility, decent prices,

Joseph L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl F.  |  First Impressions 
Clasificación:
5.0

there was no lock in our unit but your phone people and on site manager were very helpful.

Deb j.  |  Online Move In 
Clasificación:
5.0

The guy was very helpful and showed me different sizes and options for a storage unit and helped me settle on one for my specific needs and even showed me where it was and how to check in and out with the keypad and access code.

Nicole R.  |  First Impressions 
Clasificación:
2.0

I needed a rental truck for 6 hours to move 2 apartments but I was put on a schedule due to someone else needed the truck. It was awful! I was called repeatedly to bring back the truck, I probably won't use these company for a while

Cassandra H.  |  Overall Experience 
Clasificación:
5.0

Thank YOU❤

DAREAKA D.  |  Overall Experience 
Clasificación:
5.0

Helpful, friendly, easy access & location!!

Denise Z.  |  First Impressions 
Clasificación:
5.0

Only moved things out because I could no longer pay for two storages and I would’ve preferred everything to be in the Uhaul storage facility but the other storage unit was jam packed and would’ve been more of a huge undertaking putting it all in the uhaul unit...pricing is better at Uhaul, hours are way better, access more convenient and staff always been kind and very helpful!!!!

Ashara H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dalelly V.  |  Overall Experience 
Clasificación:
5.0

Elton especially took charge of us and helped us through vehicle rental to storage on first floor convenience. Thanks Elton!

Jonathan S.  |  First Impressions 
Clasificación:
5.0

Very pleased with customer service, storage, cleanliness, security, lighting, availability of access, and docks provided. All good. Used for 4 years straight and never a problem.

BARBARA W.  |  Overall Experience 
Clasificación:
1.0

The person working during my check-in did not know what they were doing. They had me pay for a lock before I got into my unit, even though there already was a lock in my unit when I arrived and I shouldnt have had to buy one. There is also a large pole running through my unit that makes storing things difficult and takes up quite a bit of space. I will be trying to find an alternate storage unit facility when places open up.

Lana G.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharita H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DIANA J.  |  Overall Experience 
Clasificación:
1.0

We completely cleaned out the storage on Saturday February 29, 2020 and requested a move-out receipt at the store counter. I was told they would email it to me by Sunday 3/1/20 and as of today I have not received it. I called them Sunday, Monday, Tuesday Wednesday and can never get through to that location. The call gets forwarded to another Uhaul service center. The Uhaul service rep said she has emailed my storage location (1500 south 1st street, Milwaukee, WI 53204) but has not received a response either. I've been emailing customer service but they can't locate the account. This is very frustrating! I still need proof we moved out on Saturday 2/29/20 so that we're not charged for March.

BOBBIE P.  |  Overall Experience 
Clasificación:
1.0

I don't understand how they're still in business, when they all have VERY poor customer service skills, they're rude and argumentative with CUSTOMERS!! THEY CHEAT AND BEAT CUSTOMERS, WHEN IN ALL ACTUALITY, IT'S US, THE CUSTOMERS THAT MAKE THE BUSINESS!! WITHOUT OUR HARD EARNED MONEY, THERE'D BE NO UHAUL!! AND, THEN THEY HAVE THE AUDACITY TO BE PREJUDICE AND OVER LOOK AS WELL UNDER LOOK THEIR CUSTOMERS!! JUST RIDICULOUS!! BETTER OFF RENTING FROM SOMEWHERE ELSE.. SOMEWHERE THAT APPRECIATES THEIR CUSTOMERS!!

Rose T.  |  First Impressions 
Clasificación:
5.0

The customer service was great

Patricia S.  |  First Impressions 
Clasificación:
4.0

Thank you for your services

NANCY G.  |  Overall Experience 
Clasificación:
5.0

That was my first Time use U haul,and was amazing from Green bay to Milwaukee the. Associete of the stores give us tremendous costumer service, definitely back rent again with yours

Maribella G.  |  First Impressions 
Clasificación:
5.0

Great customer service.

Keith M.  |  Overall Experience 
Clasificación:
5.0

Clean and convenient storage room

Brent G.  |  Overall Experience 
Clasificación:
5.0

Every was very helpful at the store. The storage unit I got is very nice as well. ¡Gracias!

Brent G.  |  First Impressions 
Clasificación:
5.0

She has a great

Gabriela D.  |  First Impressions 
Clasificación:
5.0

Thank you so much

Angela H.  |  Overall Experience 
Clasificación:
5.0

Excellent storage facility. Climate controlled and well maintained. 24/7 access.

Jamie D.  |  Overall Experience 
Clasificación:
5.0

Helpful staff, many storage options

Patricia S.  |  First Impressions 
Clasificación:
3.0

When I originally got the unit, I was told that we were unable to get a key card for access because it was down and then the pin info to get in also didnt work.

Morgan T.  |  Overall Experience 
Clasificación:
4.0

Would give you excellent, but my storage unit had "rodent poison" with a Do Not Touch sign on it. Rats and poison were never a part of my deal when I paid for this storage spot.

scott h.  |  First Impressions 
Clasificación:
5.0

Everything from renting to checkout was a quality experience. The staff is knowledgeable and courteous. The facility was clean and secure. We'll be using your service again, as needed. Gracias.

Rhonda T.  |  Overall Experience 
Clasificación:
2.0

We were given a unit on the 2nd floor with no elevator access. It was very painful having to take everything 1 at a time up the stairs

Helen P.  |  First Impressions 
Clasificación:
4.0

Née to control the mice a little better

JOSEPH C.  |  Overall Experience 
Clasificación:
5.0

Everything was good people knew what they were doing and friendly

Daniel F.  |  First Impressions 
Clasificación:
5.0

Thanks for the service I received im realli thankfully.

Heber V.  |  Overall Experience 
Clasificación:
5.0

Friendly staff, easy access to units, convenient location.

Christina M.  |  Overall Experience 
Clasificación:
1.0

No emergency responder , no one can answer the phone, called customer service 4 times to open up my unit, got storage at 6:50 and un load my truck then went to my unit when I find out still lock on it

Melvin lee O.  |  First Impressions 
Clasificación:
5.0

We actually did not get a unit at this location because the one I reserved, turned out to be too small. There wasn't any larger ones available but the young lady that assisted us, was awesome!

Connie-Shawan B.  |  First Impressions 
Clasificación:
5.0

Extraordinario servicio al cliente

leon w.  |  First Impressions 
Clasificación:
3.0

Customer service was excellent.. Price on uhual, I was not satisfied, because last time I was here it was way cheaper and this time, I came out paying $100.

Leah k.  |  First Impressions 
Clasificación:
5.0

The place is very well kept with friendly stuff and great rates.

Daren H.  |  Overall Experience 
Clasificación:
5.0

Person helping me was new, and couldn’t find my unit......but he was very nice!

joan l.  |  First Impressions 
Clasificación:
2.0

Desk clerk gave vague and unhelpful instructions for finding the building and locker. Unable to get access to my locker at 6:30 a.m. (exterior doors locked)

Stanley M.  |  First Impressions 
Clasificación:
5.0

Fast and courteous

Brenda H.  |  First Impressions 
Clasificación:
5.0

Guy that had tattoos, wish I remembered his name was awesome! He helped us out a lot when I made the mistake of getting the wrong size storage unit. He's the best!

Itzel S.  |  First Impressions 
Clasificación:
5.0

Great storage facility. Served our needs well. Definitely worth taking advantage of the 30 days free storage with rental.

Elizabeth A.  |  Overall Experience 
Clasificación:
4.0

Very nice place.

Sherricka P.  |  Overall Experience 
Clasificación:
5.0

Everything was as a expected you Gus are the bomb great I will recommend you to all my friends

aida s.  |  Overall Experience 
Clasificación:
5.0

Everything went wonderful

mickie l.  |  First Impressions 
Clasificación:
5.0

worked well for my moving needs

Tammy W.  |  Overall Experience 
Clasificación:
5.0

Great facility, friendly. Helpful staff. Great experience!

Brian L.  |  First Impressions 
Clasificación:
5.0

Both managers have been amazing during my moving process. I appreciate their patience and great customer service. Thank you so much!!

Hilda G.  |  First Impressions 
Clasificación:
5.0

Extraordinario servicio al cliente

Siearra r.  |  First Impressions 
Clasificación:
5.0

Always courteous and helpful any time I came in to talk to staff. Thanks.

WENDY C.  |  Overall Experience 
Clasificación:
5.0

Thank u ! u haul your service was well needed

bernice b.  |  Overall Experience 
Clasificación:
5.0

Very great service

Diana h.  |  Overall Experience 
Clasificación:
5.0

Gracias

SY S.  |  Overall Experience 
Clasificación:
5.0

The Staff was always helpful and friendly. I rented trucks and had a storage locker too. I highly recommend this location. Thanks for all of your excellent service and support over the years!!

Kyle C.  |  Overall Experience 
Clasificación:
5.0

None.

Francisca M.  |  Overall Experience 
Clasificación:
1.0

Kid when arrived didn't know how to take car off dolly. Said was there for a year and never trained. He said I had to do it in a very rude manner. All around worst biz processes I've seen.

Jeffery O.  |  Overall Experience 
Clasificación:
3.0

When signing up the Manager of the store was very rude. story is longer than 200 character limit. The facility was nice, but I would never do business with that manager again. Rest of staff was nice.

Steven S.  |  Overall Experience 
Clasificación:
5.0

Overall positive experience. Only knock is that you have to pay more for extended hours access at U HAUL. Other than that this facility is nice.

NIcholas L.  |  Overall Experience 
Clasificación:
5.0

Client service was very friendly and helpful.

edgar s.  |  First Impressions 
Clasificación:
4.0

The only thing I didn't like about the storage is the distance it was from my house; however that has nothing to do with you guys. That was the location my family reserved for me coming from Georgia.

STEPHANIE B.  |  Overall Experience 
Clasificación:
5.0

The only problem I had was the staff was never on the same page when it comes to asking a question. Every time I asked a question in person the staff just looks at each other I didn't understand why.

Mary R.  |  Overall Experience 
Clasificación:
4.0

This is the second time I've used this facility and would do so again. Friendly and helpful staff

Elva C.  |  Overall Experience 
Clasificación:
5.0

People were almost always cordial and more often then not - beyond friendly. I was with you for about 4 years and never had any issues. I wouldn't hesitate to use your unit again or buy supplies there

Dee K.  |  Overall Experience 
Clasificación:
4.0

Thanks a lot

Sharlenare W.  |  Overall Experience 
Clasificación:
5.0

I've been using U-haul's Walker's Point location for many years. The staff always are great to work with and I love their online account management.

DALE R.  |  Overall Experience 
Clasificación:
5.0

Outstanding facility and staff.

LUTHER LEE F.  |  Overall Experience 
Clasificación:
3.0

The wipers need repairs.

Tiffany H. | Reservación
Clasificación:
3.0

The staff was friendly, but I wish that the location got back to me or gave me the ability to alter access window. I will refrain from making any final judgments until I have had more interactions.

Corianne M. | Reservación
Clasificación:
4.0

Good service

Angela L. | Reservación
Clasificación:
4.0

Basically clean but could have used more sweeping in common areas and the share area was disregarded junk. Overall good and would recommend facility.

LOWELL P.  |  Overall Experience 
Clasificación:
4.0

Good storage and access to ramps and carts.

Bryan L. | Reservación
Clasificación:
5.0

Very understanding and helpful staff. In addition the facility is fully equipped and user friendly.

john k. | Reservación
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