The location and the personnel were excellent. U-Haul's online process for picking up the truck was not. After multiple attempts to complete the process, the app suddenly asked for documentation never before mentioned and which I didn't have on hand. Fortunately, it was during regular business hours, so the good people in the office quickly processed my rental. But it I'd been there after hours and dependent on the app, I'd probably have ended up canceling the rental and going somewhere else.Henry V.
Customer Reviews for U-Haul Moving & Storage of Wake Forest
Wake Forest, NC 27587
(Located in old Burlington Industries plant)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Lloyd H. | First Impressions
Thank you Uhaul!Daniel G.
Superior service! ThanksJohn A.
Alert to my needs and their suggestions of how to use the equipment was very good.Marco C.
Very helpful and friendly staff.Ruth G. | First Impressions
El cliente no dejó un comentario.JOHN E.
El cliente no dejó un comentario.Sean K.
Very helpful at pickup. Super helpful and friendly at the drop off. Got there when shr was about to close and go home for the night. Came out to check me out and unhook. Awesome customer serviceJAMES P.
The employees were very friendly and got me out quickly. One thing that is hard to believe is that you allow/want them to use their own phones to take pictures of renters ID's. If there is ever an Identity thief issue a Lawyer and the law will have a field day with the case. A world wide operation like yours should have a scanning mechanism for that purpose.Timothy R.
El cliente no dejó un comentario.MICHAEL F.
El cliente no dejó un comentario.DAVID W.
Excellent service, the GM and associate were at the location when I rented, both were over the too with fantastic customer service and getting me out the door quickly.RONALD L.
Very good service and personnel were professional and helpful.HENRY A.
Awesome staff, friendly, professional, and helpful.Thomas D. | First Impressions
El cliente no dejó un comentario.JUDITH M.
El cliente no dejó un comentario.JASON C.
Great visit and customer service.HAROD D.
El cliente no dejó un comentario.INETA M.
Very nice people helped us set up the two dolly!Alden M.
this location was great the person who checked in my truck was friendly & courteous. great experienceEdward L.
The corporate site needs to be updated. If I had not called days before I picked up my rental, I would not have had what I needed. The location, corporate had, hadn't done uhauls in over a year.CASSANDRA H.
I will definitely use your storage place again if needed! ¡Gracias!floleshia g. | Overall Experience
El cliente no dejó un comentario.Cecile W.
El cliente no dejó un comentario.Cody M.
El cliente no dejó un comentario.Kevin U.
Manager was very helpfulSteven B.
Very professional and efficient return.Gregory P.
El cliente no dejó un comentario.Megan B.
Staff is very friendly, polite, helpful and knowledgeable.TAMMY J.
Great service! Very happy!DERRYL R.
El cliente no dejó un comentario.mark B.
El cliente no dejó un comentario.Lewis E.
Staff was friendly, and very helpful starting my storage unit. Great experience!!Scott K. | First Impressions
El cliente no dejó un comentario.Kindeya N.
Staff at this facility were very helpful, friendly, accommodating, and able to assist me with last minute changes to my reservation.TANISHA D. | First Impressions
The entire crew is very professional at all times. I've spoken with the manager there and he was very professional and very knowledgeable of the business as well. This location is excellent and when good services are set at the top of the chain then the lower employees usually follow with the same.April A. | First Impressions
The staff was great!Yolanda B. | First Impressions
El cliente no dejó un comentario.Revonda W.
El cliente no dejó un comentario.Julio G.
El cliente no dejó un comentario.KAREN H.
El cliente no dejó un comentario.SAMIR I.
Wonderful manager and staff - friendly, knowledgeable and efficient. A lovely comraderie between all the staff who have all worked together and ensured I've always had the best possible rental booking, moving, and storage experience. Highly recommend them and will continue to use them.Doroteia B. | First Impressions
El cliente no dejó un comentario.DAVID S.
Management and staff show excellence and integrity. I'll keep going back and renting from them (even if a little more pricey) as long as they continue to demonstrate customer focus.RUSSELL W.
El cliente no dejó un comentario.Paul B.
Easy drop off.Johnathan W.
The staff were very corteous and professional.Darrell G.
Awesome staff and expedient. This location is prime for me and close to my home address.LEON K.
El cliente no dejó un comentario.JULIE H. | Overall Experience
Great service.Leigh M.
The truck I had was awful. Drive like u was on Rocky Mountains the truck was jerking.Shekinah P.
El cliente no dejó un comentario.britney j. | Overall Experience
You could put a flashing lights, or bigger sign at night to turn in trunks, pointing at the canopies location. GraciasWENDELL H.
El cliente no dejó un comentario.Rachel L.
The staff are always helpful and friendly. My items were in storage for months - no pest issues. I love this location.Amanda D. | Overall Experience
El cliente no dejó un comentario.Dhwanendra R.
El cliente no dejó un comentario.PHILLIP P.
El cliente no dejó un comentario.CARL C.
El cliente no dejó un comentario.BAHIJ D.
El cliente no dejó un comentario.ADAM G.
El cliente no dejó un comentario.Dennis M.
El cliente no dejó un comentario.AUBREY W. | Overall Experience
El cliente no dejó un comentario.William I.
Staff was exceptional.DEREK E.
This location was very easy to drop the trailer off.Rob R.
Your online check in app needs help. Key drop is hidden, as multiple people were looking for it.Brian W.
Tell customers up front one way rentals cost WAY MORE! I was surprised at how much extra one way was vs return to same place.BRANDON S.
Logan got us set up showed us the unit and explained the whole set up, was very helpful. Being we needed to move in after hours it would have been helpful for the sliding doors to opetate. We were forced to use the small door in stead. We made it work but if he had any type of bulky items that wouldnt have worked.Rhoshika T. | First Impressions
El cliente no dejó un comentario.jake F.
El cliente no dejó un comentario.DOUGLAS B.
Service was great.Sharon C.
El cliente no dejó un comentario.Jose A.
El cliente no dejó un comentario.Alisan O.
El cliente no dejó un comentario.Thomas C. | First Impressions
El cliente no dejó un comentario.Swathi Y.
El cliente no dejó un comentario.Shabaka W.
The associate at pickup was fantastic. I believe he is also a local high school teacher too. One of the nicest people I've met in a long time. Super helpful, very informative and did a great job of explaining the value in rental insurance I had never heard before.Regina C.
Great staff, very helpful, and the facility was very clean.Stephen C. | Overall Experience
El cliente no dejó un comentario.JERRY S.
Nothing everything was great good customer service and very polite toward customer keep the good work up thanks.Shirl K.
This location make a bad situation better. I made a online reservation a week in advance for a truck at another location to show up and find out corporate is purposely over booking trucks. When I arrived at the original location there were no trucks and the person inside called all the surrounding stores to find me something for my move. My bitterness has nothing to do with local employees verse uhaul in general. It's not there fault they were set up to fail. Uhaul will not be my first choice going forwardâ€¦. Employees at both stores talked about how this happens every weekend so I know it's not a mistake or an accident.RAYMOND R.
El cliente no dejó un comentario.John C. | First Impressions
El cliente no dejó un comentario.Tabetha S. | Overall Experience
Truck smelled really bad of cig smokeKEVIN C.
El cliente no dejó un comentario.RANDY C.
The trailer was quite old and dinged up. And the appliance dolly had no rubber padding on it. I should not have had to pay for that.Mark B.
El cliente no dejó un comentario.DENNIS L.
I reserved a trailer and 1 doz moving blankets . The place I picked up my trailer from had no blankets . Had to drive to another uhaul site to get my blankets which was 20 mins more from my house .Michael G.
El cliente no dejó un comentario.Joseph G. | First Impressions
The employee Tom went above and beyond checking me in and moving me into my storage after hours. GREAT CUSTOMER SERVICE!!TRACY P.
The rental truck smelled of smoke. If you are allowing smoking in your vehicles you should designate smoking and non smoking vehicles. The person who was assisting me has allergies, and this was a problem for him.BRIAN B.
Just wish there was a winch on the trailer. Aside from that, this was the smoothest uhaul experience I've ever hadMICHAEL I.
Have larger signs showing where the key Dropbox is located.Avery F.
Not muchDAVID H.
El cliente no dejó un comentario.Wade P.
El cliente no dejó un comentario.ZYRA O.
El cliente no dejó un comentario.ROBERT M.
Nothing ðŸ‘ðŸ˜ŠJames L.
El cliente no dejó un comentario.ANA M.
Need more parking spaces.pepper P.
El cliente no dejó un comentario.James S.
There were a few issues but GM was awesome and took care of things immediately and this took place after hours so many thanks to him!!ANNA C.
El cliente no dejó un comentario.ERIC S.
the staff could not be more helpful when i needed them most!! I made a mistake trying another storage facility and they totally let me down at a critical time in my move and U-Haul saved the day !!! Much Thanks to all involved!!!WILLIAM G. | First Impressions
Great customer service! Very impressive operation!Nicholas D.
El cliente no dejó un comentario.Curtis F.
Danny was great - very helpful and knowledgeable!Shaunda F.
El cliente no dejó un comentario.DAVID W.
Didn't Have The Truck Size I Reserved Available Way In Advance. Not Cleaned, Broken Side Window Broken Door, As A Result My Furniture Was Damaged. Had Not Left Lot and The Size Truck Need Was Given To2 Young Girls After Been Told Size Truck Was AvailableLINDA B.
I need to be able to call the location directly and not have to go to a call center. The woman who delivers and picks up Uboxes is GREAT and I've been thankful for her over the last two years of deliveries. She's been consistently wonderful.jennifer S.
This location is great and the process to return vehicles is very efficient and convenient.JUTTIE H.
El cliente no dejó un comentario.Bernice U.
El cliente no dejó un comentario.Takesia M.
El cliente no dejó un comentario.Damon E.
Nothing. Everything was top notch!Tad Y.
Every time I go to use the truck share (checkin application) I run into HUGE problems. After struggling for almost 30 minutes to try to capture a photo of the dash that the program would accept, I gave up and had to come back to the location the next morning when they opened. Trying to get help over the phone wasn't useful either; spent so much time on hold my phone battery was wearing out.Stephen M.
El cliente no dejó un comentario.ROCIAL C.
Thank you so much for helping me from the move down here from Maryland everything was great and well very nice people that work thereTaniqua A. | Overall Experience
El cliente no dejó un comentario.RUTH M. | First Impressions
El cliente no dejó un comentario.Jackson C. | First Impressions
El cliente no dejó un comentario.Stephen G. | First Impressions
My transition from NY to NC was made smoothly 4 years ago. I rented a box that was transported to NC and later rented a storage room. My storage was always clean and I felt secure that my property was safe. I even appreciated the area for reuse. I was happy to meet someone who was able to use furniture that I had put out. PLEASE ALWAYS keep that feature. The staff was always friendly, informative, and polite. Thanks for a satisfying 4 years at your facility.WIlliam H. | Overall Experience
El cliente no dejó un comentario.Denise M. | First Impressions
El cliente no dejó un comentario.Barbara K. | Overall Experience
El cliente no dejó un comentario.ALFORD M. | Overall Experience
Great service and communication. The opening hours of the office are amazingly long, it is so convenient!Alex H. | First Impressions
El cliente no dejó un comentario.Kevin N. | Overall Experience
Overall good but my unit was too far away for me. I am a senior.Donna B. | First Impressions
El cliente no dejó un comentario.Bernice U. | Overall Experience
El cliente no dejó un comentario.AYANA H. | First Impressions
El cliente no dejó un comentario.KYONI D. | First Impressions
El cliente no dejó un comentario.Matthew B. | First Impressions
El cliente no dejó un comentario.Kevin N. | First Impressions
Great customer service!Debra J. | First Impressions
El cliente no dejó un comentario.LINDSAY M. | First Impressions
El cliente no dejó un comentario.camryn m. | First Impressions
Great staff.Candace R. | First Impressions
I could see myself buying this place one day💪🏾🙏🏾🙏🏾🙏🏾William G. | Online Move In
El cliente no dejó un comentario.Lori C. | First Impressions
Great staff and excellent pricesDavid C. | First Impressions
Love the service of this uhaul company. Other Uhaul places need to learn from this one. I would recommend this site over and over again. I go by a lot of Uhaul companies just to come to this one.Virginia B. | First Impressions
Absolutely terrible. Was overcharged $100. Used a 26' truck and drove it 12 miles round trip. NO DAMAGE, NO GAS USAGE. Because of what? Can't even get anyone on the phone to discuss. Worste experience with moving companyRachel R. | First Impressions
Staff was exceptional. Really went out of their way to helpDion R. | First Impressions
El cliente no dejó un comentario.Stephen W. | Online Move In
On site staff were extremely helpful when I asked for help! Blue ribbon serviceBrian H. | Online Move In
Friendly staff and easy process!Clara N. | First Impressions
El cliente no dejó un comentario.Gregory B. | First Impressions
Staff who assisted me was very professional, friendly, and knowledgeable. He adjusted my original order to a larger unit. Walked me through the steps for entering and exiting my storage unit. Explained what to do in case of an emergency, how to alert Uhaul staff.Doris B. | First Impressions
El cliente no dejó un comentario.TIMOTHYBRIAN G. | First Impressions
The staff here is truly fantastic. Very customer focused and great to work with. The facility is everything I was looking for climate-controlled storage (size of units, security, ease of access, cleanliness, ...). Also, having a one-stop shop for all my moving and storage needs was super convenient.Peter B. | First Impressions
The representative at the desk was very helpful!!floleshia g. | First Impressions
It would be nice to have a couple trash cans on the property. I know you don't want people filling them with a bunch of junk, but there was nowhere to throw away anythingMeagan G. | Online Move In
El cliente no dejó un comentario.Leah T. | First Impressions
The BestsJerry A. | First Impressions
Deena and Logan were incredibly helpful in getting me just the right fit for my storage space. They along with Gerald were pleasant, personable, and professional! Big thanks to them!!Deborah A. | First Impressions
Although, there was a minor problem with my original contract because the name was wrong, I had to get a new contract. The problem with that was a higher price of $15. Since, I couldn't pull up the original contract & didn't remember the size & actual price, I accepted the new contract.Destiny C. | First Impressions
The staff was friendly and the locker was clean. I just wish they had checked out the truck when I got there and turned it in so I could get a receipt that day. I am worried that I could get dinged for not enough gas, incorrect miles, or damages that were already on the truck. But I am sure it will be fine, that peace of mind would've just been comfortable.Patrick B. | First Impressions
N/CDavid P. | First Impressions
El cliente no dejó un comentario.Tarrell R. | First Impressions
El cliente no dejó un comentario.Kenneth F. | First Impressions
El cliente no dejó un comentario.Jackie C. | First Impressions
Quick and easy to setup. I did the first part online.Johnny W. | First Impressions
SERVICEGalen M. | Online Move In
El cliente no dejó un comentario.Lauren G. | First Impressions
El cliente no dejó un comentario.Jennifer H. | First Impressions
El cliente no dejó un comentario.Richard T. | First Impressions
El cliente no dejó un comentario.MARION G. | First Impressions
El cliente no dejó un comentario.Carlon R. | First Impressions
The units were very clean as was the parking area, Thw staff was very friendly and helpful.SHELDON C. | First Impressions
First month free a good inducement. Easy access and free use of moving carts helpful.Alton M. | First Impressions
El cliente no dejó un comentario.Michael B. | First Impressions
Very helpful staff. Nice, clean facility. Thanks much.Terry K. | First Impressions
Everyone at the office is very professional and courteous.Jacquelina A. | Reservación
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