Location seems a little disorganized.
WILLIAM NCustomer Reviews for U-Haul Moving & Storage of W Lawton
Testimonials From Recent Customers
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They are all super awesome!
HAILEY WEverything was nice and easy
TAYLOR HNothing I can think of you gentlemen are top notch
ROCKY TI've NEVER SEEN SUCH A GREAT GENERAL MANAGER GOING UP FAR AND BEYOND TOO MAKE US,CUSTOMERS OVERLY SATISFIED!!!! WHAT A AWESOME GENERAL MANAGER!! SINCERELY, CUSTOMER,,BFINLEY
BRIDGET B | First ImpressionsMade it super easy to do of and go. I was surprised
Emilee DA little expensive
MICHAEL D | First ImpressionsAs senior citizens we struggled with the self return app. Thank goodness a younger person also returning a vehicle helped us. Otherwise, everything else was great!
jerlad MExcellent service and very friendly!!!!
HERBERT J | Overall ExperienceGracias
SAMARE V | Overall ExperienceGreat Customer Service!!!
Barbara BThey are helpful
ANJAN SThere was a misunderstanding but they fixed it fast
FRANK DEasy process
WALTER CI am so thankful for Mr. Roy. He helped to make my trip possible in a short time span. From helping me find places that had my part to making sure I was able to get everything installed. Him and his team is truly a blessing and was a pleasure to have!
janessa hI WOULD HAVE GIVEN YOU 100 STARS IF YOU HAD THAT MANY UP THERE... YOUR FANTASTIC TO WORK WITH AN LISTEN TO US AN THAT MADE THE GREATEST DIFFERENCE... YA'LL ARE THE GREATEST PEOPLE TO HELP; VERY INFORMITIVE, SHOWED US STEP BY STEP TO DO EVERYTHING... WOW WHAT A SUPERMAN [[EVEN IF HE DIDNT HAVE A CAPE ON LOL]] IF I DIDNT HAVE TO USE THE TRUCK AGAIN; I WOULD GO TO YOUR STORAGE UNITES AGAIN IF I NEEDED ONE AFTER I NO LONGER NEED IT THIS TIME AROUND; YA'LL ARE THE GREATEST.. BLESSINGS & AN THE BIGGEST THANK YOU FOR BEING THERE WHEN I NEEDED IT THE MOST
FRANCES L | First ImpressionsEveryone was so helpful, and friendly. Very easy to rent the car dolly. So nice having this in lawton.
Victor MNOT A THING YA'LL WERE BEYOND FANTASTIC!!!!!!!!!!
frances lND
Larry JThis was the over all BEST storage facility that I've ever used. Roy and his staff have been outstanding and over and beyond!!! If I didn't move out of state I would definitely be continuing to be a customer and using their services. Wicked happy !!
robert w | Overall ExperienceTook care of business quickly, as always should be done…appreciate.
Randy GI had to clean windows inside and out to have reasonable visibility.
ryan sCan't think of anything. Good service Good price.
sharon aGreat experience
STEPHEN GThe lady who handled this transaction was rude, condescending, and downright mean.
Lena GCustomer service was the best I could ask for
DAPHNE B | Overall ExperienceLawton U-Haul has better communication with customers for pickup and delivery. Staff are very flexible. Picking up of empty U-box after delivery to location in Virginia, communicating with customer service was not as easy as Lawton. Needed to reschedule twice for boxes to be picked up
Nielgie TThe security is terrible. During business hours anyone can walk off the street and have access to any unit at anytime (indoors or out). Thankfully, the climate controlled indoor units require a passcode for overnight access.
Joseph W | Online Move InTo improve for the next customer you could put the openings of your trailers in the description. I wasted my money getting a trailer that should have fit my mower, and it didn't fit because the opening was too narrow for the deck of the mower. Drove from 30 minutes away to pick it up, then drove 30 minutes back, only to find it wouldn't fit and drive the 30 mins back to turn it back in unused. Extremely frustrating scenario all around. Not the facilities nor the personnel's fault. The owner was extremely polite. professional, and accommodating. The staff was great when turning it back in.
TRAVIS RRepresentative was friendly and very helpful! Would recommend to anyone
James MThis Uhaul location in Lawton Oklahoma got me the earliest available appointment! Installed my hitch on time! Charged me exactly what was quoted! Uhaul Rocks! In my book! I will tell others of the great service!
Jeffrey MAbsolutely wonderful service. The young man that helped me was amazing, very pleasant and went above and beyond. Excellent service
Mary SExcellent service in excellent customer care
donnie c | First ImpressionsQuick check in and truck return. Staff helpful and courteous. Truck was almost new which made the trip much more enjoyable. Overall, dealing with UHaul has been an excellent experience.
STEPHEN GRebecca was the perfect example of customer service. Knowledgeable, courteous, patient, hospitable. Thanks so much for the excellent service Mitch
Mitch MRebecca was outstanding in everything.
MITCHELL M | First ImpressionsThe Manager & Staff was very helpful in our discussions about the U-Boxes,Storage Management
wanda l | First ImpressionsDon't have a infestation of roaches in the truck.
Lakenya DWhat a awesome location. Great investment.
William HI received excellent customer service. Very personable employee She went above and beyond when I dropped off the truck I rented. She made sure I was taken care of . ¡Gracias!
Meria HThe return process of my rental vehicle was exceptional. Moreover, from my experience the team at the rental location should be commended by corporate executives.
Keenan BDavid could not even answer my question. You need representatives that can be helpful. He literally ask me to call the nation wide number as they could know more. So I scheduled a 15 ft truck to only get there a tad late to be told our truck was given to someone else. So sad. Last year we did and used the same store location with no issues. Customer service is so important!
Dina DThe men and women working there treat everyone like they're the most important customer of all. They truly care for everyone.
Richard MSuper friendly and very clean. The guy that helped us was such a joy!!
KIMBERLY Fvery satisfied
Sherry D | Overall ExperienceExcellent service
Marshall JRebecca is truly a rock star!! Protect her at all cost, but truly every person has been great! Best customer service in all of Lawton for sure! Will come back because of this alone.
Stephen TMany thanks to Rebecca, Roy and Johnathan!!!! Every time I entered the store I was greeted very pleasantly and happy to see me. Rebecca was wonderful, Roy was very helpful and Johnathan went over the top to return an item that was left in the truck. If every store had staff like that the business would be turning profit. Babs Givens
BARBARA G | First ImpressionsExtremely great services from the representative Rebecca K. Tremendous and quick service obviously highly qualified in her position and should be promoted immediately.
kerrick BExcellent location. Good service
DAVID SEverything was smooth and the staff was amazing. I use the Uhaul app and it makes it very easy to schedule and track my bookings. Roy is a great manager and Gabriel and Jonathan were also very skilled and helpful.
JAMES jRoy is an excellent manager! Gabriel and Jonathan were also very helpful.
JAMES j | Overall ExperienceStaff was very helpful and kind
DAPHNE B | First ImpressionsVery well maintained and organized.
Jason L | First ImpressionsAmazing customer service from both associates that I spoke to, so friendly and knowledgeable.
JERAD PWe're very pleased with this U-Haul location, very helpful and professional staff, in the future if I need storage space we'll definitely will come back. Thanks, Sincerely Mr.and Mrs Garcia
Josn g | Overall ExperienceI will definitely continue to use U Haul the staff is friendly Jonathan and Rebecca where awesome.
Tiffany S | First ImpressionsGreat customer service, great customer service.
Demetris E | Overall ExperienceInclude blankets to the movers
Tim MThe nice lady and the gentlemen are kind and seem to love their job. It was a pleasure working with them. I will definitely use this Lawton U-Haul again!
JOHN DRebekah was very friendly and helpful
Dennis BN/C
Jerrett PI would prefer to exit the lot on 38th street, verses cache road. Self drop-off never completes transaction online after hours
Michual BI recommend you don't change anything. I am a avid user and I have never had a bad experience. Today Rebecca K assisted me with a rental and as usual the service was excellent.
neal vNinguno
ANTHONY M | Overall ExperienceZero issues with PU or dropoff of uHaul. TY!
MARVIN NThe young man who assisted me named Jaden was exceptional.
Joel DGreat staff, went out of their way to be helpful
Branden TThey quickly found what I needed and set up my reservation. It was a No Hassle, simple in and out process.
Billy hEverything was fine good job on customer service keep up the good work.
Larry SAbsolutely nothing except maybe cloning the team you have at 38th & Cache they absolutely rock with their customer service. The are so friendly and accommodating. The Manager, Assistant Manager and all the personnel that helped me get the right truck and storage unit were awesome!
Earleshaye CVery nice people
Mary G | First ImpressionsThe Assistant Manger was AMAZING!! The main reason we are using U-HAUL. She left us with nothing to think about. I've seen her with other customers and she takes the time that is needed for each person! A true example of excellent customer service and care.
STEPHEN T | First ImpressionsRay and the team are top-notch! They were there for everything I needed and went above my expectations! Thank you guys!
Tyrell K | Overall ExperienceThe lady was the only one working and she was handling it like a champ! She was very busy but still extremely polite and friendly and I greatly appreciate that.
Trenten F | Online Move InRoy Smith was the U-Haul employee I dealt with. He made everything smooth and easy. What an asset to his company. He is GOLD!!!!!
CINDY G | First ImpressionsThis UHaul self storage is very sophisticated and is extremely focused on the safety and security of their customers and possessions. This location is pristine in their cleanliness. Clean and shiny!!! Roy Smith explained all the details of entering and exiting extremely well so that I could understand, easily...It was a very positive experience and look forward to using them for many months maybe even years to come...Thank you, Roy.
ANNA K | First ImpressionsRoy Smith is the man. Super accommodating and communicative. Would not have been able to complete my move without his assistance. Above and beyond performer.
John S | Overall ExperienceKeep up the good job and keep America moving
Ahmadou J | First ImpressionsThe availability of different sizes and prices were perfect for my needs and the young lady who helped me was amazing. Thank you so much.
thomas m | First ImpressionsThe front counter person wearing the Rudolf costume was so patient and helpful with me and my reservation. I appreciate her so much.
Justine H | First ImpressionsGreat customer service and always has answers to my questions
SAMARE V | Overall ExperienceStaff was very knowledgeable and efficient about the customer (me)and getting me some storage space. I would recommend your company to all my friends
ALVIN C | First ImpressionsRebecca K, went above and beyond to help support. She was very well knowledgeable about the Uhal and storage units. She was also meeting other guests needs as they were coming in to help and make sure they were welcome. It's nice to see customers service still exists in some company!
Deshawn W | First ImpressionsThe new alarm for the garage doors is a bit too much for someone who has autism. I understand the need for it but wow. Everything else was excellent.
Kathryn B | Overall ExperienceThe mannerisms of staff spoke of a time when we all were more so human to each other
Byron M | First ImpressionsGreat facility
Thadius C | Overall ExperienceGracias
mickel w | Overall ExperienceAwesome 👍😎
Era M | First ImpressionsThis Uhaul location is large, insanely convenient, amazingly technological, and overall sensational. I had the best experience ever. The staff was knowledgeable, friendly and courteous.
Colin D | First ImpressionsHad a great experience with Uhaul. The manager was very friendly… 5 Stars from me and will use again.
YESENIA M | Overall ExperienceThere's very helpful and professional the man was helping me out on the phone and then when I got to the storage it was so much easy everything was already in the computer waiting and made it go faster
shirley p | First ImpressionsMoving from another state and had to store our household goods for about 5 weeks here. The climate controlled facility was great considering we moved here in the middle of summer. We stopped in a couple times to get some things and everything was always exactly like we left it. Very pleased with the storage service.
KELLY C | Overall ExperienceSuper helpful! Knowledgeable! And most accommodating! Everything I needed in one stop.
MARY D | First ImpressionsStaff very friendly and understanding. Area well kept when it comes to cleanliness. I love how the GM is available for any situation to help as well as the staff. Will most definitely recommend and return when I need to.
Shondra W | Overall ExperienceAwesome experience, Uhaul rocks!
MICHAEL J | First ImpressionsGreat customer service.
John M | Online Move InI forgot his name but he manages the uhaul on 38th and cache he was so helpful and kind and understanding just willing to help .! I WOULD definitely recommend anyone to use them
CHANEL M | First ImpressionsTeam was amazing and helpful as well
Maurisha L | Online Move InThe facility itself was great! Great hours and very well maintained. Despite all of those pros, it's the staff that makes this place stellar!!! I had nothing but exceptional customer service and help every encounter with the staff. They are extremely courteous and helpful. The business is great because the people are great!
JACQUELINE H | Overall ExperienceThe uhaul stuff was very helpful with everything by getting my storage unit processed and paperwork details information ready.
ALBERT B | Online Move InHave Bay's #1 and 2 open and available next time😎
Phillip R | First ImpressionsGreat service!!
Jetzabel M | First ImpressionsHave to say that the staff at this location were outstanding. Ran into a few issues through the process of unloading my goods into the storage unit, to include getting stranded there because my motorcycle wouldn't start. One of your staff members Jonathan went above and beyond helping me out. First he and the staff donated some ice cold water to my family and I as we were unloading the truck, then he helped me unload my motorcycle, helped me through the heavy crate away, and then spent about an hour helping me get my bike started. Exceptional team member you have there.
Shaun W | Overall ExperienceNeeds 24 hour garage-door size vehicle access for un/loading. Only complaint. Thank you.
Richard J | First ImpressionsWas told there would be a lock in the unit there was not
Robert H | Online Move In