The new alarm for the garage doors is a bit too much for someone who has autism. I understand the need for it but wow. Everything else was excellent.Kathryn B. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of W Lawton
Lawton, OK 73505
Services at this Location:
- Mon–Thur7 am–7 pm
- Friday7 am–8 pm
- Saturday7 am–7 pm
- Sunday9 am–5 pm
Special Operating Hours
- 12/24/2023: 9:00 am - 1:00 pm
- 12/25/2023: Closed
- 1/1/2024: 9:00 am - 7:00 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.MARQUITA S. | Online Move In
Customer did not leave a comment.Marquita S.
Customer did not leave a comment.Frank C. | Overall Experience
Customer service was excellent. Fast and easy getting the U-Haul.Claudia G.
Customer did not leave a comment.English W. | Overall Experience
Roy and his team of experts were extremely professional, courteous and knowledgeable and that's just name off a few great qualities. They knew exactly what you needed to help make your move successful and were accommodating when we failed to plan correctly. Thank you 38th St Lawton for a marvelous experience.neal V.
The mannerisms of staff spoke of a time when we all were more so human to each otherByron M. | First Impressions
Customer did not leave a comment.Paul S.
Both Uhaul team members who assisted me yesterday were fantastic! Rebecca & Gabriel were helpful, professional & friendly. I will most definitely recommend this location!Kim V.
Need more associates on shift when opening in the morning to assist with returning/drop off vehicles.ken V.
Great facilityThadius C. | Overall Experience
Royal and his team of employees are extremely professional and very knowledgeable and the process is perfect. I WOULD NOT CHANGE ANYTHING!!! I AND MY WIFE ARE 100% SATISFIED WITH UHAUL SERVICES 🥰👌🏾💪🏾👏🏾👏🏾👏🏾👏🏾neal V.
Customer did not leave a comment.Karen O.
Customer did not leave a comment.ann q. | Overall Experience
Customer did not leave a comment.quintin G.
Customer did not leave a comment.Nicholas F. | First Impressions
Thanks for all the help.Nicholas F.
Everything went exceptionally well from set up online till I brought the truck back. Only issue is I never received a close out statement via email. I will be calling them this morning.SAM S.
Great experience!melvin M.
Thank youmickel w. | Overall Experience
Customer did not leave a comment.Blake J.
Give them the option of getting your insurance or not. I was not given the option. It was only $11 but when on a budget that makes a huge differenceCarey C.
Great communications and courteous staff.Tom N.
Knowledgeable and helpful personnel.bob K.
Customer did not leave a comment.BRANDON I. | First Impressions
Customer did not leave a comment.henri t. | First Impressions
I want to say your people are the best! From the nice young lady who helped me rent the U-Haul trailer to the nice young man who checked the trailer in on my return. It really shows U-Haul cares about their customers and the people who make U-Haul their career.Roger G.
Very knowledgeable workers they know there job and very polite .def use gal againGregory P.
Customer did not leave a comment.Richard C.
Customer did not leave a comment.Kim W.
Customer did not leave a comment.VIRGINIA E. | First Impressions
Customer did not leave a comment.Jeremiah H.
Upon leaving I notified representative driver side door would not shut. He put the weather stripping back on, but it ultimately slipped back off while driving and rain came in. The roof inside cargo area above driver has a major leak because all of my belonging were wet upon arrival.Amy Brooke C.
Customer did not leave a comment.TYMESHA C. | First Impressions
Customer did not leave a comment.angie B.
Customer did not leave a comment.Michael W. | Overall Experience
Customer did not leave a comment.MARK G.
Customer did not leave a comment.SUE C. | Overall Experience
It should be the choice if the renter if he wants insurance coverage, with the short period of time I used the truck didn't need insurance, it would be different if I was traveling far distances. That policy need to change ASAPMichael W.
Awesome 👍😎Era M. | First Impressions
When picking up the truck the only employee that could be found for 10 min was the mechanic who was installing a hitch. Upon truck return, the service was amazing .Garold S.
This Uhaul location is large, insanely convenient, amazingly technological, and overall sensational. I had the best experience ever. The staff was knowledgeable, friendly and courteous.Colin D. | First Impressions
Had a great experience with Uhaul. The manager was very friendly… 5 Stars from me and will use again.YESENIA M. | Overall Experience
Customer did not leave a comment.D Elaine M.
Customer did not leave a comment.Shirley P.
Nothing! Rebbeca K, & Staff is friendly, quick to respond, truck ready when customers are in a hurry, understand urgency, & know you by name. Excellent customer service 👌Edith H.
I had to tow my daughters car from Roanoke tx to Lawton after she broke down Sunday after the TX OU game. Thank you for making this headache easier on me and cost efficient. Booooooomer!Monika F.
Customer did not leave a comment.Lennie C.
Had a great customer experience. Great staffConnie K.
Customer did not leave a comment.Josh D.
There's very helpful and professional the man was helping me out on the phone and then when I got to the storage it was so much easy everything was already in the computer waiting and made it go fastershirley p. | First Impressions
Customer did not leave a comment.Shirley P.
Customer did not leave a comment.Betty A.
Customer did not leave a comment.Francois D.
Customer did not leave a comment.Jose E.
The employees were kind and good to work with. And I don't think the prices were way too high. And the location is great.Herbert Z.
This is a NEW store- one of the largest locations in the nation. The service, facility, and staff are excellent!JAMES jim H.
Customer did not leave a comment.Courtney S. | Online Move In
Fast, easy. Great customer service.Francois V.
Customer did not leave a comment.Paul P.
Customer did not leave a comment.Jodi B.
If you are going to charge $1 per mile make sure you ACTUALLY charge $1 per mile instead of $10 for 4 miles.Cianni C.
Moving from another state and had to store our household goods for about 5 weeks here. The climate controlled facility was great considering we moved here in the middle of summer. We stopped in a couple times to get some things and everything was always exactly like we left it. Very pleased with the storage service.KELLY C. | Overall Experience
Customer did not leave a comment.Mike S.
Super helpful! Knowledgeable! And most accommodating! Everything I needed in one stop.MARY D. | First Impressions
Keep it upDakota R.
The associates were very kind and professionalJames Y.
Customer did not leave a comment.Brenda L. | First Impressions
Customer did not leave a comment.George C. | First Impressions
Very fast and the personnel very friendlyJoseph C.
Customer did not leave a comment.JULIA C. | First Impressions
Staff very friendly and understanding. Area well kept when it comes to cleanliness. I love how the GM is available for any situation to help as well as the staff. Will most definitely recommend and return when I need to.Shondra W. | Overall Experience
Awesome experience, Uhaul rocks!MICHAEL J. | First Impressions
employees were very polite and answered all questionsGERALD W.
No issues and staff was excellentMichual B.
Customer did not leave a comment.beatrice R.
Customer did not leave a comment.Kerry S.
Customer did not leave a comment.Kamyra M. | Online Move In
Customer did not leave a comment.Jeffrey S.
Customer did not leave a comment.Delma Kaye C.
This location has very easy access. The staff is great,friendly and knowledgeable and very professionalMichual B.
Great customer service.John M. | Online Move In
Customer did not leave a comment.Pollyanna L.
Customer did not leave a comment.Katelyn S.
Customer did not leave a comment.Nickolas A.
I forgot his name but he manages the uhaul on 38th and cache he was so helpful and kind and understanding just willing to help .! I WOULD definitely recommend anyone to use themCHANEL M. | First Impressions
Team was amazing and helpful as wellMaurisha L. | Online Move In
Was lied to which led to me being why overcharged. Have used uhaul for 30 years, will never use uhaul again.Brian W.
UHAUL staff are excellent in all they do!James T.
Super easy! Really nice experience, staff very professional, helpful. My expectations were exceeded.Janie K L.
The facility itself was great! Great hours and very well maintained. Despite all of those pros, it’s the staff that makes this place stellar!!! I had nothing but exceptional customer service and help every encounter with the staff. They are extremely courteous and helpful. The business is great because the people are great!JACQUELINE H. | Overall Experience
Excellent NEW store. Needed a last minute rental and was able to get booked and set up in a very short time. Agents were experienced and there were NO problems.JAMES jim H.
Customer did not leave a comment.frankie t. | First Impressions
Customer did not leave a comment.Mariah C.
The staff was knowledgeable and friendlymarcus V.
I cannot explain the professionalism of the staff and the state of the art facility! The staff are so excited for the new changes coming to their store. Thank you for ExcellenceDawn T.
Customer did not leave a comment.Rhonda P.
The owner of this location was very much involved and helpful. He answered all of my questions and even helped with my truck.Robert P.
Customer did not leave a comment.Derl H.
Customer did not leave a comment.Karen F.
Customer did not leave a comment.Trisha A.
Customer did not leave a comment.KELLY C. | First Impressions
The uhaul stuff was very helpful with everything by getting my storage unit processed and paperwork details information ready.ALBERT B. | Online Move In
Customer did not leave a comment.Greg P.
Have Bay's #1 and 2 open and available next time😎Phillip R. | First Impressions
Staff was friendly and very helpful.Royce R.
Good location. Fast rental. Equipment needed to be cleaned before rental.Jeremy H.
Customer did not leave a comment.Kellie K. | First Impressions
Nothing to improve on. Uhaul reps were very professional and helpful in assisting me and answering my questions. Everything was so clean. Thanks for the wonderful service.calvin W.
Customer did not leave a comment.Brian M. | Overall Experience
Great service!!Jetzabel M. | First Impressions
I had to wait one hour on hold to be able to ask someone to pull our box and have it ready for emptying the next day. I received a confirmation number. When we arrive the next day, it took them over an hour to get the box pulled Even though we had given them 24 hours as required.Daremy G.
Have to say that the staff at this location were outstanding. Ran into a few issues through the process of unloading my goods into the storage unit, to include getting stranded there because my motorcycle wouldn't start. One of your staff members Jonathan went above and beyond helping me out. First he and the staff donated some ice cold water to my family and I as we were unloading the truck, then he helped me unload my motorcycle, helped me through the heavy crate away, and then spent about an hour helping me get my bike started. Exceptional team member you have there.Shaun W. | Overall Experience
Denise and co. were awesome. Super professional and courteous despite a busy location.Ezra Y.
Needs 24 hour garage-door size vehicle access for un/loading. Only complaint. Thank you.Richard J. | First Impressions
Customer did not leave a comment.virginia l. | Overall Experience
Customer did not leave a comment.NIgel R. | First Impressions
Great drop off experienceDonna W.
Customer did not leave a comment.Dennis G.
The lady attendant is already waiting on the parking lot while I'm still parking the truck. Ready to assist me. Awesome Service!Keithlee M.
Customer did not leave a comment.CLIFTON C.
Great service and very helpful for quotes.Liza K.
Awesome people work here. I was going to change it to Elgin, OK but the person there was rude and did not want to help, so I called and changed it beck to lawton. That is the only time I have ever had a bad experience with Uhaul.Ginger M.
Nothing, majority was done via internet. Quick and EasyALFRED F.
Nothing...keep doing what you're doing.George K.
direction of travel indicator in cab so we know right direction in strange town camera in box area to check on load if possiblepaul M.
Customer did not leave a comment.William P.
Was told there would be a lock in the unit there was notRobert H. | Online Move In
It was disheartening to learn that everything from dollies to blankets have to be paid for separately.Paula B.
Customer did not leave a comment.Mike A.
Kayla and Rebecca are always professional and courteous.willie C.
Customer did not leave a comment.Edward Parker P.
Customer did not leave a comment.angel G.
Customer did not leave a comment.JOSEPH Y. | First Impressions
Customer did not leave a comment.Michael C.
No one has help me as much as Rebbeca KieDAVID M.
Customer did not leave a comment.David S. | First Impressions
Customer did not leave a comment.Lisa W. | First Impressions
Great customer service! The team was fast, convenient and friendly!JESSICA S. | First Impressions
Customer did not leave a comment.Kimberly R. | First Impressions
Great store run very well and Rebecca was amazing ! Always greeted with helpful smiles. Thank you !ALEXANDER V. | First Impressions
The only problem I had, was The handicapped parking, at the store where I picked up the van. I couldn't use the handicap parking because one of the employees were parked there. It made it hard for me to get, to and from my car, into the store.TERRY C.
The store manager was very helpful and polite. I couldn't be happier.David S.
Customer did not leave a comment.Todd O.
They were having internet issues the two times I visited the location in Lawton. The employee during my vehicle turn in was extremely helpful and answered all my questions about the process.emmanuel R.
The staff were also very courteous and helpfulSherry D. | First Impressions
Customer did not leave a comment.WESLEY S. | First Impressions
Customer did not leave a comment.James B. | First Impressions
Customer did not leave a comment.YAWO W. | Overall Experience
Customer did not leave a comment.Lisa F. | First Impressions
My building that housed my old unit caught fire. Though I did not lose anything they did not want to move me into another building for fear of bringing a smoke smell to other units. I was being kicked out even though I had nothing to do with the fire. I will never go back to public storage. They are expensive and will have no issues telling you to find a new place when you are close to losing everything. I came to u haul because I have to be out by June 15th in order to not pay for the month of June in my old unit. When I came in the staff was amazing and helped me get a unit quickly. Also the rent is much cheaper than what I was paying in the past. I’m excited to move in and leave my other unit behind. Thank you so much for the help today! I’m happy that I have some where to go! You all are amazing!KELLY D. | First Impressions
Great customer service all the staff I've had contact with have great customer service 👏CATHY A. | First Impressions
Customer did not leave a comment.LISA W. | Overall Experience
Nice place, friendly staffANTHONY M. | First Impressions
The staff was the best! The trucks were clean, the storage facility was up to par it was overall a good experience.Kaylina H. | First Impressions
Just got our rental unit yesterday; so somewhat dismayed that the company is soliciting remarks at this time. The first impression was excellent. Now I’m afraid after receiving this review request expeditiously. Typically, unscrupulous individuals do this sort of thing to avoid derogatory remarks that most certainly will come later (break-ins??). For now, I can only say my check-in experience was excellent, as well as the appearance of the facility. In defense of my derogatory remarks; we did look at numerous other establishments in the area, and with many others we could see visible damage to doors from break-ins. Here, we saw no such evidence; but the facility appears to be brand new… could that be the reason?? Well, time will tell. The non-damage to doors and locks was the deciding factor in our choosing this establishment! And the check-in experience was simply amazing.LISA W. | First Impressions
Customer did not leave a comment.Xavier M. | Overall Experience
I greatly appreciate the staff at the west Lawton location for the hands on instructions of their operation policy with in-depth understanding. I know they can teach a Caveman thanks your facility is very well planned with security ramifications. Thanksfrank c. | First Impressions
Customer did not leave a comment.Christine M. | First Impressions
Customer did not leave a comment.ALISON R. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
We have the largest selection in the industry!