The new alarm for the garage doors is a bit too much for someone who has autism. I understand the need for it but wow. Everything else was excellent.
Kathryn B. | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of W Lawton
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer service was excellent. Fast and easy getting the U-Haul.
Claudia G.Roy and his team of experts were extremely professional, courteous and knowledgeable and that's just name off a few great qualities. They knew exactly what you needed to help make your move successful and were accommodating when we failed to plan correctly. Thank you 38th St Lawton for a marvelous experience.
neal V.The mannerisms of staff spoke of a time when we all were more so human to each other
Byron M. | First ImpressionsBoth Uhaul team members who assisted me yesterday were fantastic! Rebecca & Gabriel were helpful, professional & friendly. I will most definitely recommend this location!
Kim V.Need more associates on shift when opening in the morning to assist with returning/drop off vehicles.
ken V.Great facility
Thadius C. | Overall ExperienceRoyal and his team of employees are extremely professional and very knowledgeable and the process is perfect. I WOULD NOT CHANGE ANYTHING!!! I AND MY WIFE ARE 100% SATISFIED WITH UHAUL SERVICES 🥰👌🏾💪🏾👏🏾👏🏾👏🏾👏🏾
neal V.NA
Scott N.Thanks for all the help.
Nicholas F.Everything went exceptionally well from set up online till I brought the truck back. Only issue is I never received a close out statement via email. I will be calling them this morning.
SAM S.Great experience!
melvin M.Thank you
mickel w. | Overall ExperienceGive them the option of getting your insurance or not. I was not given the option. It was only $11 but when on a budget that makes a huge difference
Carey C.Great communications and courteous staff.
Tom N.Knowledgeable and helpful personnel.
bob K.I want to say your people are the best! From the nice young lady who helped me rent the U-Haul trailer to the nice young man who checked the trailer in on my return. It really shows U-Haul cares about their customers and the people who make U-Haul their career.
Roger G.Very knowledgeable workers they know there job and very polite .def use gal again
Gregory P.Upon leaving I notified representative driver side door would not shut. He put the weather stripping back on, but it ultimately slipped back off while driving and rain came in. The roof inside cargo area above driver has a major leak because all of my belonging were wet upon arrival.
Amy Brooke C.It should be the choice if the renter if he wants insurance coverage, with the short period of time I used the truck didn't need insurance, it would be different if I was traveling far distances. That policy need to change ASAP
Michael W.Awesome 👍😎
Era M. | First ImpressionsWhen picking up the truck the only employee that could be found for 10 min was the mechanic who was installing a hitch. Upon truck return, the service was amazing .
Garold S.This Uhaul location is large, insanely convenient, amazingly technological, and overall sensational. I had the best experience ever. The staff was knowledgeable, friendly and courteous.
Colin D. | First ImpressionsHad a great experience with Uhaul. The manager was very friendly… 5 Stars from me and will use again.
YESENIA M. | Overall ExperienceNone
Jerry S.Nothing! Rebbeca K, & Staff is friendly, quick to respond, truck ready when customers are in a hurry, understand urgency, & know you by name. Excellent customer service 👌
Edith H.I had to tow my daughters car from Roanoke tx to Lawton after she broke down Sunday after the TX OU game. Thank you for making this headache easier on me and cost efficient. Booooooomer!
Monika F.Had a great customer experience. Great staff
Connie K.There's very helpful and professional the man was helping me out on the phone and then when I got to the storage it was so much easy everything was already in the computer waiting and made it go faster
shirley p. | First ImpressionsNone
Daniel D.The employees were kind and good to work with. And I don't think the prices were way too high. And the location is great.
Herbert Z.This is a NEW store- one of the largest locations in the nation. The service, facility, and staff are excellent!
JAMES jim H.Fast, easy. Great customer service.
Francois V.If you are going to charge $1 per mile make sure you ACTUALLY charge $1 per mile instead of $10 for 4 miles.
Cianni C.Moving from another state and had to store our household goods for about 5 weeks here. The climate controlled facility was great considering we moved here in the middle of summer. We stopped in a couple times to get some things and everything was always exactly like we left it. Very pleased with the storage service.
KELLY C. | Overall ExperienceSuper helpful! Knowledgeable! And most accommodating! Everything I needed in one stop.
MARY D. | First ImpressionsKeep it up
Dakota R.The associates were very kind and professional
James Y.Very fast and the personnel very friendly
Joseph C.Staff very friendly and understanding. Area well kept when it comes to cleanliness. I love how the GM is available for any situation to help as well as the staff. Will most definitely recommend and return when I need to.
Shondra W. | Overall ExperienceAwesome experience, Uhaul rocks!
MICHAEL J. | First Impressionsemployees were very polite and answered all questions
GERALD W.No issues and staff was excellent
Michual B.This location has very easy access. The staff is great,friendly and knowledgeable and very professional
Michual B.Great customer service.
John M. | Online Move InI forgot his name but he manages the uhaul on 38th and cache he was so helpful and kind and understanding just willing to help .! I WOULD definitely recommend anyone to use them
CHANEL M. | First ImpressionsN/A.
Steven C.Team was amazing and helpful as well
Maurisha L. | Online Move InWas lied to which led to me being why overcharged. Have used uhaul for 30 years, will never use uhaul again.
Brian W.UHAUL staff are excellent in all they do!
James T.Super easy! Really nice experience, staff very professional, helpful. My expectations were exceeded.
Janie K L.The facility itself was great! Great hours and very well maintained. Despite all of those pros, it’s the staff that makes this place stellar!!! I had nothing but exceptional customer service and help every encounter with the staff. They are extremely courteous and helpful. The business is great because the people are great!
JACQUELINE H. | Overall ExperienceExcellent NEW store. Needed a last minute rental and was able to get booked and set up in a very short time. Agents were experienced and there were NO problems.
JAMES jim H.The staff was knowledgeable and friendly
marcus V.I cannot explain the professionalism of the staff and the state of the art facility! The staff are so excited for the new changes coming to their store. Thank you for Excellence
Dawn T.The owner of this location was very much involved and helpful. He answered all of my questions and even helped with my truck.
Robert P.The uhaul stuff was very helpful with everything by getting my storage unit processed and paperwork details information ready.
ALBERT B. | Online Move InHave Bay's #1 and 2 open and available next time😎
Phillip R. | First ImpressionsStaff was friendly and very helpful.
Royce R.Good location. Fast rental. Equipment needed to be cleaned before rental.
Jeremy H.Nothing to improve on. Uhaul reps were very professional and helpful in assisting me and answering my questions. Everything was so clean. Thanks for the wonderful service.
calvin W.Great service!!
Jetzabel M. | First ImpressionsI had to wait one hour on hold to be able to ask someone to pull our box and have it ready for emptying the next day. I received a confirmation number. When we arrive the next day, it took them over an hour to get the box pulled Even though we had given them 24 hours as required.
Daremy G.Have to say that the staff at this location were outstanding. Ran into a few issues through the process of unloading my goods into the storage unit, to include getting stranded there because my motorcycle wouldn't start. One of your staff members Jonathan went above and beyond helping me out. First he and the staff donated some ice cold water to my family and I as we were unloading the truck, then he helped me unload my motorcycle, helped me through the heavy crate away, and then spent about an hour helping me get my bike started. Exceptional team member you have there.
Shaun W. | Overall ExperienceDenise and co. were awesome. Super professional and courteous despite a busy location.
Ezra Y.Needs 24 hour garage-door size vehicle access for un/loading. Only complaint. Thank you.
Richard J. | First ImpressionsGreat drop off experience
Donna W.The lady attendant is already waiting on the parking lot while I'm still parking the truck. Ready to assist me. Awesome Service!
Keithlee M.Great service and very helpful for quotes.
Liza K.Awesome people work here. I was going to change it to Elgin, OK but the person there was rude and did not want to help, so I called and changed it beck to lawton. That is the only time I have ever had a bad experience with Uhaul.
Ginger M.Nothing, majority was done via internet. Quick and Easy
ALFRED F.Nothing...keep doing what you're doing.
George K.direction of travel indicator in cab so we know right direction in strange town camera in box area to check on load if possible
paul M.Was told there would be a lock in the unit there was not
Robert H. | Online Move InIt was disheartening to learn that everything from dollies to blankets have to be paid for separately.
Paula B.Kayla and Rebecca are always professional and courteous.
willie C.No one has help me as much as Rebbeca Kie
DAVID M.Great customer service! The team was fast, convenient and friendly!
JESSICA S. | First ImpressionsGreat store run very well and Rebecca was amazing ! Always greeted with helpful smiles. Thank you !
ALEXANDER V. | First ImpressionsThe only problem I had, was The handicapped parking, at the store where I picked up the van. I couldn't use the handicap parking because one of the employees were parked there. It made it hard for me to get, to and from my car, into the store.
TERRY C.The store manager was very helpful and polite. I couldn't be happier.
David S.They were having internet issues the two times I visited the location in Lawton. The employee during my vehicle turn in was extremely helpful and answered all my questions about the process.
emmanuel R.The staff were also very courteous and helpful
Sherry D. | First ImpressionsMy building that housed my old unit caught fire. Though I did not lose anything they did not want to move me into another building for fear of bringing a smoke smell to other units. I was being kicked out even though I had nothing to do with the fire. I will never go back to public storage. They are expensive and will have no issues telling you to find a new place when you are close to losing everything. I came to u haul because I have to be out by June 15th in order to not pay for the month of June in my old unit. When I came in the staff was amazing and helped me get a unit quickly. Also the rent is much cheaper than what I was paying in the past. I’m excited to move in and leave my other unit behind. Thank you so much for the help today! I’m happy that I have some where to go! You all are amazing!
KELLY D. | First ImpressionsGreat customer service all the staff I've had contact with have great customer service 👏
CATHY A. | First ImpressionsNice place, friendly staff
ANTHONY M. | First ImpressionsThe staff was the best! The trucks were clean, the storage facility was up to par it was overall a good experience.
Kaylina H. | First ImpressionsJust got our rental unit yesterday; so somewhat dismayed that the company is soliciting remarks at this time. The first impression was excellent. Now I’m afraid after receiving this review request expeditiously. Typically, unscrupulous individuals do this sort of thing to avoid derogatory remarks that most certainly will come later (break-ins??). For now, I can only say my check-in experience was excellent, as well as the appearance of the facility. In defense of my derogatory remarks; we did look at numerous other establishments in the area, and with many others we could see visible damage to doors from break-ins. Here, we saw no such evidence; but the facility appears to be brand new… could that be the reason?? Well, time will tell. The non-damage to doors and locks was the deciding factor in our choosing this establishment! And the check-in experience was simply amazing.
LISA W. | First ImpressionsI greatly appreciate the staff at the west Lawton location for the hands on instructions of their operation policy with in-depth understanding. I know they can teach a Caveman thanks your facility is very well planned with security ramifications. Thanks
frank c. | First Impressions