service rep. was friendly, knowledgeable, and prompt.Mark W.
Customer Reviews for U-Haul Moving & Storage of W Greenville
Greenville, SC 29605
(& White Horse Rd Hwy 25)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Understaffed. Staff was visibly frustrated. Stood in line over an hour to pick up rental. Charges not fully explained - ended up being a lot more than expectedamanda R.
Did not have furniture dolly , had truck and pads i ordered had to scramble to find on my own . The guy at the desk was awesome thoughKathy R.
El cliente no dejó un comentario.MICHAEL M.
This location has great staff!!! Shereka is doing an excellent job. They get me in and out with no hassle. I didn't have to do this review but I did because customer always talk about the negative and not enough of the good. Great Team!!!!Michael M.
Dona was very helpful and kind. She was overwhelmed w customers but kept it together and was very helpful. She is a great employee.Robert T.
It was an outstanding experience. Thank you very much for the well trained employees, of which were professional, kind, and went out of there way to find my husband and I the truck we were in need of. Patty Brucepatty B.
El cliente no dejó un comentario.Evelyn B.
El cliente no dejó un comentario.Catherine J.
When I tried to check in, the website wouldn't allow me to complete the transaction. The complete button was grayed out. I communicated with the number listed on the contract regarding this, and there was no responseClarke P.
Drop off was horrible! No worker in the store! Walked around looking for a employee and finally someone came to assist me. Associate had a attitude and was not inviting or helpful. Told me to leave keys on desk and my card would be charged. I said is there anything I need to review or sign saying I dropped off said no leave keys on desk! Awful attitude. I usually don't have this experience at grove rd and have used several times in my moving process! Very disappointing.Mariah D.
El cliente no dejó un comentario.Frank M.
El cliente no dejó un comentario.Cecilia T.
Excellent drop-off service, turned the trailer in on a Monday morning when there were a lot of trucks coming in, and they let me drop in with no issues, very efficient. The trailer was in great shape and was an easy pull. Gracias.Tucker M.
El cliente no dejó un comentario.John Y.
El cliente no dejó un comentario.Keith L.
for 19 miles using your car, you charged 48 dollars gaz on my credit card. come on! it does not make sense.david J.
El cliente no dejó un comentario.Martha P.
Keep up the good work..joe T.
El cliente no dejó un comentario.Jarren K.
El cliente no dejó un comentario.GEOFFREY L.
El cliente no dejó un comentario.terri H.
Fire the whole staff and get rid of the owner. Hired people with people skills and that actually want to work. Seems like everyone, including the store manager, has an attitude with everyone that enters the store. Let alone that they can't seem to keep a proper inventory of their trucks. They like to charge a card on file first instead of checking to make sure the truck was back in the lot.Katherine T.
El cliente no dejó un comentario.Colisa E.
El cliente no dejó un comentario.robert T.
El cliente no dejó un comentario.Betheny P.
El cliente no dejó un comentario.Joshua D.
Extremely helpful and cheerful employees! It was a delight to return equipment after a long day of moving.Emily P.
El cliente no dejó un comentario.Natalie S.
El cliente no dejó un comentario.Archibald C.
I was charged for items I didn't request, nor did I receive them.Alexander O.
El cliente no dejó un comentario.Domaciano G.
The African American at front desk was the rudest individual I've ever met. On her cell phone, Did not listen to my name, insisted my reservation was not there, was not helpful when scanning documents, threatened me with not getting a vehicle. Talking at loud volume, pointing her finger at me, etc. Thank God for the other female employee working. SHE WAS EXTREMELY PROFESSIONAL. I know help is scarce, but your company reputation deserves more and the lady working her butt off that day deserves a raise and a better working environment--Cecilia C.
El cliente no dejó un comentario.JOSEPH C.
Crew was very helpful.Matt H.
Customer service. The guys that o picked up from were very nice but the women that were there when I needed assistance were not friendlyKristal G.
The employees seem to want to sit behind the desk instead of greeting the customer. One guy was vaping in a rental truck while the line was getting long.Joseph M.
Friendly staff, Ruben handled everything, and even took the time to ensure everything was hooked up correctly and walked us through the process.Andrew M.
Reuben is outstanding!James W.
El cliente no dejó un comentario.Mason W.
El cliente no dejó un comentario.sheila P.
El cliente no dejó un comentario.Dayami M.
El cliente no dejó un comentario.Patrick S.
El cliente no dejó un comentario.Kevin W.
El cliente no dejó un comentario.Allen L.
El cliente no dejó un comentario.jon P.
El cliente no dejó un comentario.richard R.
Was supposed to have contacted pick up at 0800 get there and go to check in to only get told I have to wait till 0900 when the store opens because they didn't put the keys in the box for my pick up stood in line for 30 mins to check in inside also needed the utility dolly for my order and was told they didn't have any when asked to call another store to see if they had a set was told that it wasn't his problem lost 2 hours of my rental time because your store failed to do there job and I had to locate a hand truck on my own after ordering it with my truck pick up will never use this location again very unprofessional workersJessie B.
El cliente no dejó un comentario.GLENN J.
Great customer service from start to finish I never leave reviews had to with this location Thank you, Dan PelletierDaniel P.
El cliente no dejó un comentario.Martha P.
El cliente no dejó un comentario.cassandra F.
Clean the windshield prior to turning the truck over to the customer.Chris P.
When I entered the facility to pick up the rental, I was not greeted by any of the employees prior to my greeting them first. The truck I was given was clean inside the cab and trailer. However, the ride was very rough, unlike the one I rented from another UHaul location. When I returned the truck, an employee asked me who gave me the truck in that condition (mechanical). While waiting to checkout, an employee was eating while helping a customer. I did like having access to the mileage and gas information via my mobile phone. I think it would be helpful to know how many gallons of gas will be needed to return the vehicle with the same amount as it was at pickup.Alice L.
El cliente no dejó un comentario.Robert M.
Checking the Truck out: Customer Associate had airpods in as I was trying to check out. The Associates were more concerned about talking to each other then the customers trying to receive their rentals. The parking lot was chaotic and multiple people were looking for assistance outside. Checking Truck in: Had trouble at the after hours check in (every time I tried online, it said my session was expired)- after attempting to contact U-Haul directly (1-800-468-4285) and using their online chat, we left the truck and dropped the keys. I called the next morning while driving there (all before it was technically due). The first woman that picked up the phone was great and confirmed that we had been charged a fee. I explained my complications. She got the manager and the manager immediately was rude, clearly assumed I was lying, and had no interest in helping me. Apparently because other people were able to check in using the system, she thought there could be no way I had trouble? It wasn't even about an extra service charge for doing it wrong at that point, just a truly poor way to handle business. Ended up turning around, and never went to the location. There was no point. I will gladly never come to this location ever again.Amie G.
El cliente no dejó un comentario.Dan W.
Seamless rental - would recommend.Robert M.
The staff was helpful in helping me. The U-Haul app only accommodated me for a small storage space for all my belongings.. The staff saw that all my things would not fit into the small storage space, and willingly accommodated me a bigger space for the first month. Great staff and very stress free experience.kevin c. | First Impressions
Everything was great!!Kevin C.
Don't upgrade me to a bigger truck without my permission. I had to drive 9 hours and pay for additional gas because you â€œcompedâ€ me a bigger truck at a smaller truck price. I didn't ask for that so no thank youâ€¦.your uhaul rep also sent me to the wrong pick up location which cost me $90 in Uber fees for no reason. Definitely will never use a uhaul again.ROBERT E.
Please Hire staff that is professional. Picking up the rental truck was a good experience but dropping off the truck was a complete disaster. When it was time to pay, I told I wanted to pay with cash but they omitted my request and charged my credit card. Profanity Is Not Professional and raising your voice at me is Unacceptable. I've used this location an abundance of times and never experienced this type of customer service. And the customers before me walked out with red faces. I just would like a good experience every time I do business with this ccompany. So I beg of you to investigate and replace any staff member that don't want to abide by your vision of your business. Gracias.Julia D.
El cliente no dejó un comentario.Freddie Z.
El cliente no dejó un comentario.ANTONIO E.
Install a kiosk to allow customers to pay online or in - store independently. Overall excellent location for service I will return if needZelinda J.
El cliente no dejó un comentario.Alessio M.
El cliente no dejó un comentario.Michelle E.
El cliente no dejó un comentario.Joshua S.
Manager was very professional. Long line moved quickly.Mark T.
El cliente no dejó un comentario.Michael T.
I think it's totally wrong that if a person brings back a vehicle below the fuel level it started at that you will charge way over the local price of gas but if a person(me) brought back the vehicle with a quarter tank over the starting fuel level, you don't credit me the difference. You should at least credit back the money for the gas or give at least a gift card to use on the next rental or for in store purchases.Jamey C.
Just my expectation of price was no where near correct.Patrick D.
Employee went out his way to help with this rentaljohn J.
Employee went out of his way to help Spanish guy and Apriljohn J.
El cliente no dejó un comentario.Jason W.
El cliente no dejó un comentario.Stephen S.
Quick and easy return of the tow Dolly with pleasant staff. The return location for the truck in Spartanburg SC was dirty, rundown, and unsafe feeling. The Greenville location was a normal Uhal experience but the Spartanburg location was uncomfortable and I would not recommend to others.Nishari H.
El cliente no dejó un comentario.STEVEN T.
very helpful people ThanksReginald C.
We were given the wrong information for which location to pick-up. This caused a delay in our moving and also for our movers. The website and emails had said one location but when we arrived to pick up the truck we were told none were available and we would have to call the 1-800 number. This was a big inconvenience.Andrew T.
Have a chair at the counter. It takes awhile to do all the paperwork.Betheny P.
The Grove Road location was not my original booking location but I was very happy it was switched for pickup there. Very professional and knowledgeable.Janet P.
El cliente no dejó un comentario.Tom D.
El cliente no dejó un comentario.Gary R.
El cliente no dejó un comentario.Karen H.
Everything was goodMosilena M.
Employee was professional and courteous made sure my needs were metRobert B.
The booking process did not work correctly. i had selected a location on keith drive, only find out that my reservation was moved to the grove road location without notice. I also would prefer that the dolly be provided only to the customer who require it, because it is in the way.adriano M.
Staff was inattentive. Had to ask for help with drop off even though representative was standing outside when I pulled up. He turned around and walked inside. Had to go inside to get him after waiting several minutes with no help. No one else in the store at the time.DANIEL M.
Give money back for the extra gas i put in.Michael L.
Be more organized.Braxton D.
El cliente no dejó un comentario.Phillip R.
The man that was working both Sunday and Monday when I picked up and dropped off this truck was easily one of the rudest people I've ever come in contact with in a customer service position.Nichole C.
The staff was very friendly and helpful. I didn't drive away with the van quickly and the woman that checked me in came out to check on me to make sure I and everything was okay. I had a good experience.Sharon R.
El cliente no dejó un comentario.Clayton T.
First off we booked a different location then where we booked but didn't know till we got to our original uhauland obviously the truck we were getting the bumper was half way off so they changed the uhaul which was way further for us. So we called uhaul and asked if we could drop it off at the originally place and she said we could. So we went ahead and got the uahul then after moving all day with 3 kids let me add. We go to drop it off at the original place and we called uhaul to see where the drop box was cause this is what the lady said to do. And we did they informed up we needed to take it to the other place which is way out of the way for us. The lady said she would have to pull the phone call and it would take a couple days to see what the lady said to us. We just built a house so hopefully we are here forever cause we will never use UHAUL AGAIN!!!Joseph H.
El cliente no dejó un comentario.Gary K.
El cliente no dejó un comentario.jamila L.
Great location. Everybody was very helpful... Above and beyond.Cole B.
El cliente no dejó un comentario.BENJAMIN H.
Overall this U-Haul center was definitely a blessing with my family need at most. We need a place to store some items really quick. The staff was great accommodating us. When we had to come back-and-forth to add or take things out of the storage unit it was easy comfortable safe and secure. I didn't know how was going to feel about having an outdoor storage unit. But it was definitely a great experience.Vertie G. | Overall Experience
The staff was extremely professional and friendly. They gave excellent customer service with a smileCynthia R. | First Impressions
Excellent serviceTHERESA C. | First Impressions
El cliente no dejó un comentario.HELEN W. | Overall Experience
They have a great staff at Grove RDDebra R. | Overall Experience
Forced to pay things that weren't necessary and the storage floors weren't clean. The staff were ok. The one guy who assisted us with the trailer was great. But the ladies who assisted with the storage were not punctual and typed in the information wrong such as name and ID expiration etc. Overall, bad experience and storage instruction wasn't clear.Samuel B. | First Impressions
El cliente no dejó un comentario.Debra R. | First Impressions
TyMARION D. | Overall Experience
El cliente no dejó un comentario.SONYA G. | Overall Experience
The facility was excellent. But I made my reservation over the phone and they reserved the wrong type of room. I got a pull up instead of way indoor. But I am satisfied. If I need to move to a different type of room I will later down the road.Vertie G. | First Impressions
El cliente no dejó un comentario.PRETELLA R. | First Impressions
Why would someone design a storage facility with multiple floors and no elevator? I told the lady on the phone when I made the reservations for my truck, & storage I didn't want anything on the second floor, and she booked it anyway. The people who work in the actual store were really helpful, and cool, it is not their fault.ashon m. | First Impressions
Building was inside and had no lighting. Even though there was a light switch. Was told lights did not work. Made it very hard to see insidePATTY W. | Overall Experience
El cliente no dejó un comentario.Joanna B. | Overall Experience
El cliente no dejó un comentario.tammy L. | Overall Experience
This uhaul in south carolina is very friendly and very helpful 😀Yvette L. | First Impressions
El cliente no dejó un comentario.tammy L. | First Impressions
El cliente no dejó un comentario.John S. | Overall Experience
Clear directions to where the buildings and units are locatedBrandi G. | Online Move In
The only thing I can suggest is better communication about the buildings and units the locations.Brandi G. | Online Move In
You guys have been so good to me !!!Miranda B. | Overall Experience
Shereka and April were extremely helpful. They answered all my questions and i had a lot of them. Lol!!!! Great FacilityMichael M. | Overall Experience
El cliente no dejó un comentario.WILLIAM F. | First Impressions
El cliente no dejó un comentario.Jessica H. | Overall Experience
So many times i waited inside for 10+ minutes while an employee helped another customer, and there were other employees doing nothing but staring at meThomas M. | Overall Experience
El cliente no dejó un comentario.Michael M. | First Impressions
Great staff; very helpful and professional. Facilities well maintained.Matthew S. | Overall Experience
Professional and friendly staff. Overall good experience.Matthew S. | First Impressions
The guy that set up the account for storage was helpful. His name was Bradley on Grove rd in Greenville SCOrvia G. | First Impressions
My experience, unbenongst to me started the day I rented. I was not informed that the storage unit was not at the same place the drop off unit was. The staff at the Uhaul on Grove Rd did not inform me either. There were weird vibes so before leaving the 4x8 cargo rental where the cust serv rep told me to leave it, I called the general customer service line. they worked everything out and informed me of everything. I was not to be charged for anything else other than the rental and free month storage. So, now that all my stuff is in this storage unit on Grove...the key card they give me NEVER WORKS. from the very first time. I cant get in or out. I had to visit my storage unit several times and each time the reps were slow and unwilling to assist in getting me in or out of the gate. A cust serv rep ended up giving me a code *2425#...one of the cust serv reps came up to me and insisted I inform him who gave me the number so he could find the breach in the system. Luckily the last time I went to gather all my things, the gate was open. I packed all my things and took them to Public Storage. This was such a bad experience.Lorena C. | Overall Experience
El cliente no dejó un comentario.Rhonda F. | Overall Experience
Was charged a $20 cleaning fee for a small empty box that was left in the uhaul. Also over charged for gas used. I drove less than 10 miles and uhaul charged me for 2 gallons of gas. Was not satisfied after paying for day use only. Felt like they got one over on me.Travis A. | Overall Experience
El cliente no dejó un comentario.Jeff S. | Overall Experience
Had a bad experience in Richmond, VA. were picked up truck. But when got Greenville,S.C. location everything was straightened out. Thnx to Greenville I was pleased with outcome.Rod G. | Overall Experience
Good customer serviceJeff S. | First Impressions
I have recently relocated to Greenville, SC from Pittsburgh, and Tully went out of his way to accommodate my needs and explain and recommend goods and services he could offer to help in my transition. He was most helpful and friendly.Jim C. | First Impressions
#4. Usually the staff is helpful and friendly, but it depends on who is working. Sometimes, certain employees are not as friendly. My only other complaint is that I have a key card for the gate that I was given when I rented my original unit 100 which no longer works since I closed the second unit 123.Elizabeth C. | Overall Experience
El cliente no dejó un comentario.Gloria S. | First Impressions
El cliente no dejó un comentario.Carisma H. | Overall Experience
I really appreciate everyone being so nice and kind U-Haul is the go to placeTheresa A. | Overall Experience
Everything was great and everyone was nice and friendly U-Haul is the way to goTheresa A. | First Impressions
El cliente no dejó un comentario.CHRISTINE E. | Overall Experience
El cliente no dejó un comentario.Sam H. | Overall Experience
Staff was extremely helpful, and friendly. Gracias.Maria L. | Overall Experience
Staff was polite and helpful, even on busy weekends.Bartholomew L. | Overall Experience
Very helpful great customer serviceDebra R. | First Impressions
The staff is always super friendly and helpful.Anthony M. | First Impressions
El cliente no dejó un comentario.michael w. | First Impressions
The staff was friendly and the carts inside the storage building are great. Our only problem/complaint is that the map of buildings and storage units given to us was NOT correct and therefore, we had a very difficult time finding our unit. Otherwise, all went well.Elizabeth C. | First Impressions
Wonderful staff. Very helpful. Did get stuck inside the gate for the longest time (prior storm). No way to reach the front desk, so I almost had to jump the fence. Intercom not working.Mike C. | First Impressions
Good sizeROOSEVELT W. | First Impressions
Pleasant experience, clean retail and service area. Excellent customer service/paul v. | Overall Experience
NingunoDon B. | Overall Experience
Overall the experience was ok just alot of gossip between the workers about other customers in front of a customers..WOW what happend to having some Confidentiality, its just not good for busines.Betty I. | First Impressions
Very helpful, polite,professional and efficient staff. The customer service is impeccable.Stephen M. | Overall Experience
Every thing was greatrenae s. | Overall Experience
Very helpfulConsander s. | First Impressions
Worked with me on a difficult situation. Good location, helpful friendly stafff, I will use them again and recommend to friends.William W. | First Impressions
Both manager and assistant manager have a very nasty attitude. No one ever answers the phone. I even called while in the store and it was completely empty and still no answer.UNFRIENDLY SERVICE!!!briana s. | Overall Experience
Thanks to you.juanita m. | Overall Experience
Jeff & his whole crew are superb!!! Your customer service is #1. Many business & companies could take some tips from you & your whole crew. Thank you for being amazing!deanna j. | Reservación
Good serviceMARY P. | Overall Experience
Very good transactionrichard p. | Overall Experience
Always enjoy doing business with U-Haul M&S of West Greenville They are the "Good Guys" in the white hats.JOHN D. | Reservación
It was not the facility but the mess up of our pods. The associates fixed the issue but stress was added to what should have been a simple shipmentBonita F. | Overall Experience
The manager was really nice, welcoming, and helpful with all our questions.neal r. | Overall Experience
the owner was a bit condescending. this was our first time renting and he expected us to know everything and at first was a bit rudecathy c. | Overall Experience
When they physically moved units around, ours was facing away from the main area, & it took weeks for a fence to be installed. Then a low fence with no top wires and no cameras installed. NOT SECURE.Derick P. | Overall Experience
Great experience.RODNEY K. | Overall Experience
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
Propane service delivered straight to your door!
We have the largest selection in the industry!
We have an adaptive reuse program to better the environment!