Customer Reviews for U-Haul Moving & Storage of W Columbia Schoolhouse

2,089 comentarios

802 W Columbia St   Springfield, OH 45504
(W Of Downtwn)

(937) 324-7453

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(937) 324-7453

802 W Columbia St
Springfield, OH 45504
(W Of Downtwn)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Jean C.  |  Overall Experience 
Clasificación:
3.0

Truck was not sweep out. No dollie on the truck. Said they did not have one available. There was plenty outside in cage. Customer service needs improvement. Truck was not pulled up at the entrance ready for pickup. Service lacking

Catherine M. 
Clasificación:
5.0

Use air freshener or something to mask the nicotine etc smells in truck

Loretta M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Pamela L.  |  First Impressions 
Clasificación:
5.0

Truck not well maintained but still good value for what we needed. Inside customer service still good

Cory K. 
Clasificación:
5.0

Little pricey but got the job done.

Cory K. 
Clasificación:
3.0

The location was decent and fairly easy to find, and navigate. My only issues were; Though the inside of the truck was decently clean, it smelled soo strongly of cigarettes smoke. We had to keep the windows down most of the trip, and normally that kind of thing does not bother me. My only other issues were the add-on costs. We had a set millage billed for 50 miles and charged for that rate, when we only used 30. But then in turn, were not able to get the truck back until 8:45pm ( instead of 8:30pm) stupid traffic, and my account was charged yet another $20. So the total ended up being $70 for a 4.15 hour rental. Overall, the process itself was easy, and worked well.

Lonya P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel M. 
Clasificación:
3.0

Very efficient employees at the service desk , but as in most businesses today short staffed and made for a lengthy wait for a rental application. Kind of slow . Good equipment, good guys considering they get some nasty stupid people as customers.

Steve S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Casey M. 
Clasificación:
5.0

Good service

Martin C. 
Clasificación:
4.0

El cliente no dejó un comentario.

JESSE C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joyce M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcia F. 
Clasificación:
3.0

Need more help! Only 1 man working on a Saturday and I was 5th in line to pick up. Waited 30+ minutes to get my trailer with a reservation

Kevin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel S. 
Clasificación:
5.0

Truck door was not closing correctly. Was very windy when driving and a little water did get in the truck due to door not sealing.

Bryan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eleanor G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darryl Y.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

trisha B. 
Clasificación:
5.0

El cliente no dejó un comentario.

SEAN L. 
Clasificación:
5.0

I can't think of anything. A really great and satisfying experience.

Brandon C. 
Clasificación:
2.0

Hire more help and train them with emphasis on how to properly talk to customers.

Duran M. 
Clasificación:
5.0

Always get my rentals from here. Staff is kind and they do their jobs well.

Christine K. 
Clasificación:
3.0

There was only 1 employee for about 8 people waiting to do contracts, bring around ucks and attach tow.

Thomas H. 
Clasificación:
1.0

get help

JOSEPH J. 
Clasificación:
4.0

Place understaffed desk wise. Clerk needed another person there to help! She needs a raise with how hard she was working and overwhelmed with customers and still maintained a pleasant and friendly environment

June B. 
Clasificación:
3.0

El cliente no dejó un comentario.

JAMES S. 
Clasificación:
3.0

Once I figured out the online check in/out process it was pretty smooth. You need some reminder emails for that process so people can use it. You don't have enough people working in the store to handle the volume. Also, the truck did not have the dolly in it I requested. However, you refunded me for it when I did the online check out

Melissa J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan S. 
Clasificación:
5.0

Everything is always perfect at this location! Even with how busy they were this morning I had a short wait time and was helped and on my way in no time.

Kalie H. 
Clasificación:
5.0

Truck was definitely showing signs of wear. Not as clean as normal

Larry L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shawn B. 
Clasificación:
5.0

Overall I am very pleased. However, I wish UHaul would improve availability location based on Zip code. I had to drive additional 74 miles round trip to pickup and return my truck rental. ($58 in additional cost, 2 hr lost time).

JONATHAN B. 
Clasificación:
4.0

El cliente no dejó un comentario.

John Charles L. 
Clasificación:
3.0

El cliente no dejó un comentario.

SHALINA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shirley A. 
Clasificación:
2.0

I reserved my truck 30 days in advance and when I got there they did not have my rental. I did not have a good experience.

Alexa P. 
Clasificación:
5.0

I think the crew working there are really good. Very friendly, knowledgeable and helpful. I think they need more people working during the busy times though. When there are multiple customers and only one person working, it takes a while to get through all the customers. Corporate U-Haul needs to understand that it is better to have the their employees waiting on customers than customers waiting on employees.

Vincent B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Donald B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Traci A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lisa R. 
Clasificación:
4.0

There was a small issue around the mileage used. I checked the mileage on the vehicle when I entered it and compared it to the sheet i was given by your employee. It matched - .6 of a mile off. Which I was fine with. When I returned it I traveled exactly eight miles - to the .6 of a mile. However, when the lady checked me out she said I drove 29 point something miles. Now she was able to match the amount I was expecting to spend it was just a little concerning that your system was so off. I would give her an A+ for her service. Thanks!!

Ryan F. 
Clasificación:
2.0

Gas tank was 1/4 tank. We were told not to fill it past 1/4 of thank then charged us $40 for gas when we returned

David R. 
Clasificación:
3.0

I would give an excellent rating except I was not informed of an after hours drop off fee of $20. We just asked if we could do it & they only thing said was “yes, absolutely no problem at all”. No mention of a said fee. We were bringing it back same day to make it available to the next person sooner & at no additional convenience to ourselves as we could have brought it back the next day during regular business hours. We have done the same thing in the past with no additional fee. I attempted to call & was told by an automated teller that we had approximately at 55 minute hold. I WOULD LIKE A RETIRN CALL ABOUT THIS PLEASE !!

Tricia C. 
Clasificación:
5.0

Make a phone number to the local store available.

Donald C. 
Clasificación:
5.0

I get the best ever service every time I rent from this location.

Barry R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darwin M. 
Clasificación:
5.0

I will never recommend U-Haul to a friend. The complete disregard for a "guaranteed" reservation is unacceptable.

Salvatore T. 
Clasificación:
5.0

El cliente no dejó un comentario.

David N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian S. 
Clasificación:
5.0

El cliente no dejó un comentario.

John M. 
Clasificación:
5.0

When I picked my truck up the associate working seemed annoyed about something and was clearly showing it. Other than that, it was a great place to rent a Uhaul.

Keith H. 
Clasificación:
3.0

Air conditioning did NOT WORK. It would turn on for about a minute then turn off. Then it would come back on for about 10 minutes, then shut off in less than a minute. This happened ALL DAY and it was beyond HOT THAT DAY! The 12 volt connection for a gps/phone charger, etc. kept falling out if the dash. Very bad maintenance of that truck. Mechanics need to go over it well before it's used again. And after hours check in would not work! Never could connect to it nor would it find the location even when changing my location settings.

Ronald K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryan P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bruce S. 
Clasificación:
3.0

I was charged for 5 gals. of gas when I only drive the truck 9.6 miles. Does that seen right?

Timothy K. 
Clasificación:
5.0

Very helpful & friendly manager. Thanks

Matthew A. 
Clasificación:
1.0

El cliente no dejó un comentario.

Leslie W. 
Clasificación:
2.0

El cliente no dejó un comentario.

Barbara G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael A. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY M. 
Clasificación:
5.0

The company representative at the desk 5 Aug 0800-1200 in Springfield, OH was extremely friendly and professional. He did a great job of getting me in the driver's seat and then processing the vehicle on my return.. A++ service!

David C. 
Clasificación:
5.0

The national online system for scheduling a hitch installation needs to be fixed so it notifies the local shops that an installation has been scheduled. My shop did not know (even though I was confirmed), and did not have my hitch in stock. Luckily, they found one at another dealer close by and were able to take care of me. They did a great job, and were focused on serving meâ€"the customer. One way to fix this glitch is to add a simple statement on a confirmation asking the customer to call the shop a week in advance of the scheduled installation to confirm that all is ok.

John B. 
Clasificación:
5.0

Busy location but good, patient service from the staff :-)

Daniel G. 
Clasificación:
5.0

The team work well together . Alex is exceptional very customer oriented.

Barry R. 
Clasificación:
4.0

Have more trailers available.

JOHN F. 
Clasificación:
4.0

The clerk was very helpful and pleasant.

diane C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher C. 
Clasificación:
1.0

We didn't make it 5 miles before the engine had trouble and we had to pull over. No answer when calling the store. Tried roadside assistance and didn't here back for 2 hours. Drove the truck back to the store ourselves while stopping every .5 miles to let the engine cool down. Finally made it back to our store and they didn't even apologize and only offered to comp us for the mileage we used on the truck. Gave us another truck which worked but had to unload everything from the first into the second ourselves. When returning the truck there was only one employee in the store and they were outside helping somebody with propane. So there were 3 people waiting in the store for 15+ minutes with no help. One person even walked into their office looking for assistance. Finally decided to do the online drop off and just handed our keys to the person outside. Horrible experience overall.

Levi K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Colleen P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise G. 
Clasificación:
3.0

I want to be charged the price that the cashier tells me and once I return the uhaul I'm always charged extra every time I was charged 112.00 but hey authorized 158.00 that's a whole 46.00 for no reason

Kiiesha W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry C. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Randy G. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAURA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

RUSSEL F. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randall W. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mun H. 
Clasificación:
4.0

I dropped the truck off after hours, but it was easy to do it

WILLIAM R. 
Clasificación:
4.0

El cliente no dejó un comentario.

A L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Shane B. 
Clasificación:
2.0

I went online to schedule an appointment to have a hitch installed on my vehicle. After an hour drive I was told the hitch had not arrived to the installation location. I scheduled the appointment over two weeks ago, and I got no notification that the hitch wasn't there. I used a day of PTO to get this hitch put on. So I asked the guy if he could help me find a way to resolve it. He located one in stock and unreserved at another location. I had to drive an hour to that location and back to get it, but he put it on. This is not a bad review for the location. I would absolutely recommend the location. The service was quick and professional and the guy was happy to help me resolve the problem. My complaint is for the supply chain/corporate/sales whoever at U-Haul that should have contacted me or whoever should have already found the hitch I drove two hours for and routed it there. Four hours of drive time for a two hour installation.

Brad M. 
Clasificación:
3.0

U Haul charged me extra because I didn't submit a mobile check in since the uhaul location was closed. I could not find any texts or email with that information. I have 9 emails and 5 texts but none were for mobile check in information. Too bad Uhaul are essentially a monopoly.

THOMAS J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aneka H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fredrick C. 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUSTIN H. 
Clasificación:
5.0

The people at this location were very accommodating of my need to have a hitch installed while l waited. They made it a high priority and focused on this hitch installation.

Vince B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jay O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kelly M. 
Clasificación:
3.0

Using the self checkout is slow and confusing. Still had to go in to get a key. Definitely recommend making a reservation online but checking out with a uhaul employee. It will save time.

TIM N. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEVEN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

stephens W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shelly P. 
Clasificación:
2.0

When renting a truck I was asked for a second contact persons information and was told it was required. What gives YOU the right to expect me to give another persons private information to you? That policy need to be rethought! When returning the truck, the sign said to stay with the vehicle .. I did for 15 HOT minutes while your employee was inside playing on her phone then claiming she didn't know i was there. UHAUL, you really do need to step up your game.

Deborah S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mitzi S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandi D.  |  First Impressions 
Clasificación:
3.0

It would’ve been nice to know that you don’t have an elevator especially to the second level

Shawna S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

debra s.  |  First Impressions 
Clasificación:
3.0

I would have gave 5 stars if there was a ramp for the higher floors

Julie P.  |  Overall Experience 
Clasificación:
3.0

got multiple letters saying rent was overdue after i ended my lease

Nash A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen S.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Kailes P.  |  Overall Experience 
Clasificación:
3.0

Only chose location because of one month free advertisement. Once there they said they did not run that promotion. Even though it was advertised on van. Probably won't use uhaul again because of this will just use more convenient storage

Chris H.  |  Overall Experience 
Clasificación:
1.0

I had stuff stolen, I had to keep replacing my locks, there was rats, mice, cockroaches, I had to keep paying extra money 💰💰 that made no sense 🤔

Kathy B.  |  Overall Experience 
Clasificación:
1.0

Springfield Management is terrible very disappointed

vince b.  |  Overall Experience 
Clasificación:
3.0

Everything was good except the storage area is full of trash.

SHANNON O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy P.  |  First Impressions 
Clasificación:
5.0

Very helpful and friendly

Sarah P.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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