Customer Reviews for U-Haul Moving & Storage of W Columbia Schoolhouse

2,115 comentarios

802 W Columbia St   Springfield, OH 45504
(W Of Downtwn)

(937) 324-7453

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(937) 324-7453

802 W Columbia St
Springfield, OH 45504
(W Of Downtwn)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Peggy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Grethen S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith D. 
Clasificación:
3.0

El cliente no dejó un comentario.

DONALD B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott R. 
Clasificación:
2.0

Give customer more than 4hrs notice that the pickup location changed by more than 30 miles from origin.

JONATHON G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phillip C. 
Clasificación:
3.0

Gracias

Austin H. 
Clasificación:
5.0

Keep everything the same.

JOHN F. 
Clasificación:
5.0

I was glad you were open on weekends. I'm older and don't like doing it on phone.

Vickie B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dana C. 
Clasificación:
2.0

El cliente no dejó un comentario.

JORDAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wesley W. 
Clasificación:
5.0

Best ever

Kevin A. 
Clasificación:
5.0

Do a little better job of cleaning the inside of the cargo area of the vans.

Terry Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

mary P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joel J. 
Clasificación:
4.0

Turning the truck in using uhaul.com took 45 minutes of frustration!

Nicholas L. 
Clasificación:
5.0

Clerk kept doing other things before waiting on customers...finally told her I had reservation and needed to go

Debra B. 
Clasificación:
4.0

The staff was courteous and friendly. The vehicle was excellent!

Darryl B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
1.0

I received an email telling me that I needed to check in on online but I was unable to log in because the website did not recognize my credentials. Even though I was logged in the very night before and saved my credentials on Chrome I still had to click forgot password in order to get a prompt to input either my phone number or email so that I could get a verification code that was never sent to either my text or email. It took me 45 minutes to check in and get the hell out of there. The customer service associate was very dry and rude even though I was extra nice to the person. Unfortunately I got a late start and was going to be late so I extended the rental and when I arrived I had to return it online by entering my order number ( website still did not recognize me even though I had just made a new account and signed into it the night before). The return process took 45 minutes because the website kept getting stuck on the 1st page continue button. I finally backed out of the website and started over at which point I made it through the whole five stages except I did not see where to return the keys.... I walked around the building looking for their return key drop box and could not find one. Meanwhile some crackhead came up on me and when I told him to leave me alone and go away he kept following me so I had to scream really loud and run to my car and leave the parking lot like a desperado with the keys. I cannot believe how difficult everything is by making people do it online... Why not just let us drop the keys in a box somewhere and fill out a piece of paper. Do you realize how dangerous it was for me to sit there while the sunset on me and that s***** neighborhood? All alone by myself. Trying to navigate your s***** website. I might as well had an IT professional remote into myself phone and do it for me. I could have gotten killed trying to get that done. It was the worst experience of my life and thank God I'm a mentally stable person. What if I was mentally unstable or had suicidal ideations? A f****** experience like that would have sent me over the edge. Get a grip people and have some paper f****** forms for folks on the contract so they don't have to go through that b*******... Or at least make your website functional. And when you do have a human in there tell him to say hello when someone walks in the door. That's the least they can do. For crying out loud we said hello every time someone opened the door when I was a waffle House waitress.... I'm a lawyer now and I still greet people... It's not that hard... It's common f****** sense.... Yes the whole thing was a s*** show.

Regina R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jean C.  |  Overall Experience 
Clasificación:
3.0

Truck was not sweep out. No dollie on the truck. Said they did not have one available. There was plenty outside in cage. Customer service needs improvement. Truck was not pulled up at the entrance ready for pickup. Service lacking

Catherine M. 
Clasificación:
5.0

Use air freshener or something to mask the nicotine etc smells in truck

Loretta M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Pamela L.  |  First Impressions 
Clasificación:
5.0

Truck not well maintained but still good value for what we needed. Inside customer service still good

Cory K. 
Clasificación:
5.0

Little pricey but got the job done.

Cory K. 
Clasificación:
3.0

The location was decent and fairly easy to find, and navigate. My only issues were; Though the inside of the truck was decently clean, it smelled soo strongly of cigarettes smoke. We had to keep the windows down most of the trip, and normally that kind of thing does not bother me. My only other issues were the add-on costs. We had a set millage billed for 50 miles and charged for that rate, when we only used 30. But then in turn, were not able to get the truck back until 8:45pm ( instead of 8:30pm) stupid traffic, and my account was charged yet another $20. So the total ended up being $70 for a 4.15 hour rental. Overall, the process itself was easy, and worked well.

Lonya P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel M. 
Clasificación:
3.0

Very efficient employees at the service desk , but as in most businesses today short staffed and made for a lengthy wait for a rental application. Kind of slow . Good equipment, good guys considering they get some nasty stupid people as customers.

Steve S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Casey M. 
Clasificación:
5.0

Good service

Martin C. 
Clasificación:
4.0

El cliente no dejó un comentario.

JESSE C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joyce M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcia F. 
Clasificación:
3.0

Need more help! Only 1 man working on a Saturday and I was 5th in line to pick up. Waited 30+ minutes to get my trailer with a reservation

Kevin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel S. 
Clasificación:
5.0

Truck door was not closing correctly. Was very windy when driving and a little water did get in the truck due to door not sealing.

Bryan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eleanor G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darryl Y.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

trisha B. 
Clasificación:
5.0

El cliente no dejó un comentario.

SEAN L. 
Clasificación:
5.0

I can't think of anything. A really great and satisfying experience.

Brandon C. 
Clasificación:
2.0

Hire more help and train them with emphasis on how to properly talk to customers.

Duran M. 
Clasificación:
5.0

Always get my rentals from here. Staff is kind and they do their jobs well.

Christine K. 
Clasificación:
3.0

There was only 1 employee for about 8 people waiting to do contracts, bring around ucks and attach tow.

Thomas H. 
Clasificación:
1.0

get help

JOSEPH J. 
Clasificación:
4.0

Place understaffed desk wise. Clerk needed another person there to help! She needs a raise with how hard she was working and overwhelmed with customers and still maintained a pleasant and friendly environment

June B. 
Clasificación:
3.0

El cliente no dejó un comentario.

JAMES S. 
Clasificación:
3.0

Once I figured out the online check in/out process it was pretty smooth. You need some reminder emails for that process so people can use it. You don't have enough people working in the store to handle the volume. Also, the truck did not have the dolly in it I requested. However, you refunded me for it when I did the online check out

Melissa J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan S. 
Clasificación:
5.0

Everything is always perfect at this location! Even with how busy they were this morning I had a short wait time and was helped and on my way in no time.

Kalie H. 
Clasificación:
5.0

Truck was definitely showing signs of wear. Not as clean as normal

Larry L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shawn B. 
Clasificación:
5.0

Overall I am very pleased. However, I wish UHaul would improve availability location based on Zip code. I had to drive additional 74 miles round trip to pickup and return my truck rental. ($58 in additional cost, 2 hr lost time).

JONATHAN B. 
Clasificación:
4.0

El cliente no dejó un comentario.

John Charles L. 
Clasificación:
3.0

El cliente no dejó un comentario.

SHALINA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shirley A. 
Clasificación:
2.0

I reserved my truck 30 days in advance and when I got there they did not have my rental. I did not have a good experience.

Alexa P. 
Clasificación:
5.0

I think the crew working there are really good. Very friendly, knowledgeable and helpful. I think they need more people working during the busy times though. When there are multiple customers and only one person working, it takes a while to get through all the customers. Corporate U-Haul needs to understand that it is better to have the their employees waiting on customers than customers waiting on employees.

Vincent B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Donald B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Traci A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lisa R. 
Clasificación:
4.0

There was a small issue around the mileage used. I checked the mileage on the vehicle when I entered it and compared it to the sheet i was given by your employee. It matched - .6 of a mile off. Which I was fine with. When I returned it I traveled exactly eight miles - to the .6 of a mile. However, when the lady checked me out she said I drove 29 point something miles. Now she was able to match the amount I was expecting to spend it was just a little concerning that your system was so off. I would give her an A+ for her service. Thanks!!

Ryan F. 
Clasificación:
2.0

Gas tank was 1/4 tank. We were told not to fill it past 1/4 of thank then charged us $40 for gas when we returned

David R. 
Clasificación:
3.0

I would give an excellent rating except I was not informed of an after hours drop off fee of $20. We just asked if we could do it & they only thing said was “yes, absolutely no problem at all”. No mention of a said fee. We were bringing it back same day to make it available to the next person sooner & at no additional convenience to ourselves as we could have brought it back the next day during regular business hours. We have done the same thing in the past with no additional fee. I attempted to call & was told by an automated teller that we had approximately at 55 minute hold. I WOULD LIKE A RETIRN CALL ABOUT THIS PLEASE !!

Tricia C. 
Clasificación:
5.0

Make a phone number to the local store available.

Donald C. 
Clasificación:
5.0

I get the best ever service every time I rent from this location.

Barry R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darwin M. 
Clasificación:
5.0

I will never recommend U-Haul to a friend. The complete disregard for a "guaranteed" reservation is unacceptable.

Salvatore T. 
Clasificación:
5.0

El cliente no dejó un comentario.

David N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian S. 
Clasificación:
5.0

El cliente no dejó un comentario.

John M. 
Clasificación:
5.0

When I picked my truck up the associate working seemed annoyed about something and was clearly showing it. Other than that, it was a great place to rent a Uhaul.

Keith H. 
Clasificación:
3.0

Air conditioning did NOT WORK. It would turn on for about a minute then turn off. Then it would come back on for about 10 minutes, then shut off in less than a minute. This happened ALL DAY and it was beyond HOT THAT DAY! The 12 volt connection for a gps/phone charger, etc. kept falling out if the dash. Very bad maintenance of that truck. Mechanics need to go over it well before it's used again. And after hours check in would not work! Never could connect to it nor would it find the location even when changing my location settings.

Ronald K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryan P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bruce S. 
Clasificación:
3.0

I was charged for 5 gals. of gas when I only drive the truck 9.6 miles. Does that seen right?

Timothy K. 
Clasificación:
5.0

Very helpful & friendly manager. Thanks

Matthew A. 
Clasificación:
1.0

El cliente no dejó un comentario.

Leslie W. 
Clasificación:
2.0

El cliente no dejó un comentario.

Barbara G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael A. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY M. 
Clasificación:
5.0

The company representative at the desk 5 Aug 0800-1200 in Springfield, OH was extremely friendly and professional. He did a great job of getting me in the driver's seat and then processing the vehicle on my return.. A++ service!

David C. 
Clasificación:
5.0

The national online system for scheduling a hitch installation needs to be fixed so it notifies the local shops that an installation has been scheduled. My shop did not know (even though I was confirmed), and did not have my hitch in stock. Luckily, they found one at another dealer close by and were able to take care of me. They did a great job, and were focused on serving meâ€"the customer. One way to fix this glitch is to add a simple statement on a confirmation asking the customer to call the shop a week in advance of the scheduled installation to confirm that all is ok.

John B. 
Clasificación:
5.0

Busy location but good, patient service from the staff :-)

Daniel G. 
Clasificación:
5.0

The team work well together . Alex is exceptional very customer oriented.

Barry R. 
Clasificación:
4.0

Have more trailers available.

JOHN F. 
Clasificación:
4.0

The clerk was very helpful and pleasant.

diane C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher C. 
Clasificación:
1.0

We didn't make it 5 miles before the engine had trouble and we had to pull over. No answer when calling the store. Tried roadside assistance and didn't here back for 2 hours. Drove the truck back to the store ourselves while stopping every .5 miles to let the engine cool down. Finally made it back to our store and they didn't even apologize and only offered to comp us for the mileage we used on the truck. Gave us another truck which worked but had to unload everything from the first into the second ourselves. When returning the truck there was only one employee in the store and they were outside helping somebody with propane. So there were 3 people waiting in the store for 15+ minutes with no help. One person even walked into their office looking for assistance. Finally decided to do the online drop off and just handed our keys to the person outside. Horrible experience overall.

Levi K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Colleen P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise G. 
Clasificación:
3.0

I want to be charged the price that the cashier tells me and once I return the uhaul I'm always charged extra every time I was charged 112.00 but hey authorized 158.00 that's a whole 46.00 for no reason

Kiiesha W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry C. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Randy G. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mitzi S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandi D.  |  First Impressions 
Clasificación:
3.0

It would’ve been nice to know that you don’t have an elevator especially to the second level

Shawna S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

debra s.  |  First Impressions 
Clasificación:
3.0

I would have gave 5 stars if there was a ramp for the higher floors

Julie P.  |  Overall Experience 
Clasificación:
3.0

got multiple letters saying rent was overdue after i ended my lease

Nash A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen S.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Kailes P.  |  Overall Experience 
Clasificación:
3.0

Everything was good except the storage area is full of trash.

SHANNON O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy P.  |  First Impressions 
Clasificación:
5.0

Very helpful and friendly

Sarah P.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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