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Penny L.Customer Reviews for U-Haul Moving & Storage of Victoria
Testimonials From Recent Customers
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My reservation got lost. They booked me into a locker already occupied. Next Locker I was given was actually the empty one with rodent traps. Automatic payment was not set up properly so I got a delinquent notice. The whole process was painful everytime I went there. Will never do it again...ever.
Sharon N. | Overall ExperienceRaj- Manager is the most helpful person I've deal with. Very professional with great customer service skills. Puneet Kaur - assistant manager- great!, professional, understanding, helpful; willing to go extra mile to help you out:) I will always go back in the future. Keep up the great work!
Bozena T. | First ImpressionsAfter closing and paying for the locker i kept getting outstanding bills try calling them to let them know, but got no where with that , went back to the actual place and i think the lady there took care of it Fingers cross that i will not get anymore bills
Martin C. | Overall ExperienceThe facility smells of humidity and there is no lighting in the unit. Only ambient light from the corridor ceiling. Staff super friendly and very polite. Overall positive. Thanks.
Sylvia C. | First ImpressionsThe staff were always friendly and helpful.
candace m. | Overall ExperienceTook way to long to rent a unit. I have rented many times and this was extremely long. The lady said she had been up all night didn't sleep and could not function properly. Had to get someone else to help and had to wait many times as she could not figure things out on the computer. The. When I went to check out the guy didn't know how and had to wait again for someone else to do it.
Karen R. | Overall ExperienceTwo floods in 3 years, terrible parking and very difficult trying to get to loading doors due to WAY too many trucks for that location. Moved to a location with better access and flood free.
michael l. | Overall ExperienceIt would be very helpful if the storage hours could be extended beyond the present 7 p.m.
Viney B. | First ImpressionsThe staff were helpful and efficient with the transactions.
Viney B. | Overall ExperienceWish it was easier to contact Topaz Ave. Victoria, BC. When I called, each of the 4 times I was directed to a US employee. Staff, when finally got to meet them were helpful and friendly.
Eve R. | Overall ExperienceI was sent away and refused service with 30 min left before the end of a work day.
Dmitriy P. | First ImpressionsBad management at this location, was not clear how to move out and they never pick up the phone
Maya K. | Overall ExperienceOne of the worst experiences I've had with uhaul. My issue has STILL not been dealt with and it's been months now. At this point I've told myself I will never use nor refer uhaul again!
Christopher S. | Overall ExperienceVishnu was very helpful and patient throughout the visit. Good customer service'
TANIA K. | First ImpressionsFound out after I paid that my unit was on a second floor with no elevator and I had my move large furniture by myself (which would have been less dangerous with an elevator). Had to go back to customer service 3+ times because attendant did not give me access card, did not tell me how to enter the building, just did not seem to be focusing on what he was doing. I asked to be put on a waitlist for a first floor unit but did not get any confirmation.
Shannon N. | First ImpressionsThe lockers are smaller than advertised and when you are storing 18 inch boxes the 3' wide storage rooms need to be just that or they are useless. The first room they tried to put me in was about 28 inches wide and when I complained they put me into a room that was 34 inches and still charged full price. I was left with no choice but to find storage elsewhere and then had to rent a truck to move everything to the larger storage room at a different facility.
dan j. | Overall ExperienceLots of garbage outside and inside building Victoria location was also was being difficult accommodating to me because I didn't have a helper
BRUCE T. | First ImpressionsJe vous fais un commentaire en français, vous êtes les meilleurs équipe que j'ai rencontrée, ça fait des années que je fais affaire avec U-Haul. Vous incarnez la sagesse et gentillesse. Merci beaucoup d'avoir faciliter mes 3 jours. Pour ramasser mes choses. Un gros merci au manager. Nadia L
Nadia L. | Overall ExperienceWorst customer service and company all together. Worst experience with them. Terrible storage. Half my belongs got moldy. Would not recommend.
Matthew F. | Overall ExperienceSometimes difficult access because rental vehicles and trailers get parked infront of the storage area blocking parking spots. Mice poop but never saw a mouse. Confusing access if you're the first one there (no instructions on how to turn on the automatic door). Elevator works and there are usually carts to use.
Saren C. | Overall ExperienceThe one question not asked was were my things kept safe and secure! The Uboxes we rented were convenient but it appears one was dropped at an intensity strong enough to have broken my dining table
Laara y. | Overall ExperienceThe parking is terrible, staff even park in the only two spots that seem to be associated with the storage units. Staff is typically dismissive, or rude. Only one person had good customer service through the three months I rented storage.
MARY K. | Overall ExperienceStaff are very friendly and helpful
CHRIS R. | First ImpressionsStaff were very friendly and helpful
christopher r. | Overall ExperienceIt's a busy location but still received good service. We were moving so we just needed storage temporarily but wouldn't hesitate to go back of we required additional storage. ¡Gracias!
Tony V. | Overall ExperienceVery happy with the service and the rental truck, relatively easy, and understandable. It would have been nice to have an extra counter person, long line but other than the wait, great.
MICHELLE W. | First ImpressionsThanks again the employees were more than helpful
Ken C. | First ImpressionsAbsolutely terrible experience. Never going to use your services again
Michael F. | Overall ExperienceI have been charged $2000 dollars for a unit that the manager told me was taken out of my name in February, since than I have been trying to contact him once a week and have staff tell me he will call me later in the day each time and he doesnt I will be filing a formal complaint and sueing If the issue is not resolved
ashley t. | Overall ExperienceYour access to the storage states till 10pm the store closes at 8pm and due to covid, the access was cut short till 8pm. Not sure why a survive what interacts with no other people has a shorten time because of covid. This storage location is the worst. U-Haul is not number 1 in Victoria BC, not even close. Might want to have a talk with the staff. Every time I've used this uhaul my experience has been the worst.
Steven B. | Online Move InThe main doors in, and the elevator are in general disrepair and are regularly broken down, prohibiting easy access. Organizing obtaining new units for rent was almost impossible, b/c online and telephone systems are poorly updated. However the staff were exceptionally helpful in a stressful time, and made it possible to take on a number of units that online systems weren't aware of. There is another gap in online systems between HQ accounting systems (where bills are paid) and the local accounting teams. We regularly paid bills and still received notice for payments needed. The facility is dramatically understaffed at the month's end, when transition is high. The staff are helpful, and thoughtful, but ill-equipped to handle priorities at the end and beginning's of the calendar month. However, mid-month, the staffing levels enable appropriate service. Lastly, the local truck-rental systems feel scammy...taking reservations for trucks in one office, and then making the customer drive 20k in both directions to pick up and drop off the trucks, and then charging them for the KMs. Poor business tactics.
Mark H. | Overall ExperienceThe staff at this Tolmie location, always very helpful, trying Their best to accommodate and troubleshoot
michelle c. | Overall ExperienceBecause I did this entirely over the internet and not knowing the ins and outs of the facility. It would have been nice to have been shown the access to the H level and other possible options. Freight elevator was slightly confusing the first time. All in all I'm pleased
greg K. | First ImpressionsI moved my stuff in 2 days before the end of the month because of sertain circumstances and then ended up moving my stuff out a month later but 2 days after my rent renewed. Would not give me a deal for only being there for 2 days. Made me pay for an entire month. Ridiculous. Will never use uhaul storage again ad there are many other options.
Kiefer C. | Overall ExperienceIt was very frustrating to find a parking spot. You want customers but don't give them enough parking. Your idle trucks take up all the parking stalls. Extremely frustrating!
John B. | Overall ExperienceThe staff were super accommodating as I had to move to a larger storage locker
KRIS C. | First ImpressionsAfter having used the Excellent U-Haul Facility in Winnipeg on Empress I was severly disappointed in the moldy storage facility in Victoria. Every bedding item I owned mold smell and needed to be replaced including matress. Having no heat and no circulation is a big part of the problem. The check-in counter is understaffed. Check-in was 20+ minute wait. Your check-out process is broken. The counter person had called a week before my next months fee was due. At this time I informed her that the locker was empty, cleaned and that I was done with it. She seemed confused needed to check locker and would call back. Nothing? She calls again two days before the rent is due. I state what I had said earlier. Now she says it may be too late to NOT pay for another month. I going "what"? I explain again and she say she will call me back. That's the last I heard of her. Wow that place is too busy and too understaffed. Moldy and Damp. Go elsewhere my friend.
michael c. | Overall Experiencethank you for renting me this storage unit. I would recommend this facility and staff
veronica s. | Overall ExperienceThe facility is old and has a mice issues. Trying to find a place to unload or load is nearly impossible because of all the uhaul trucks taking up the spaces that should be for storage customers. Store the uhaul trucks off site. The manger is great though and was very accommodating and helpful!
Kim C. | Overall ExperienceI could not have provided such poor quality service even if I tried. No transaction went as planned even the most simple ones that a five years old could of completed.
Alexandre L. | Overall ExperienceIncredible slow at the counter like they no idea what they doing , I paid for a month from November 11 to December 11 and received a call that my locker had been cleaned out , problem was I put nothing in the locker and when tried to explain they looked at me like they had no clue what was going on , never use this place .
Lucas C. | Overall ExperienceAccess hours reduced due to Covid. Asks 24hr access.
jameson m. | Overall ExperienceStorage area itself was fine but the organization was not. We were told at 7pm that the facility was closing when the website says we have access until 10. Parking and trying to find a spot to load/unload the truck was a nightmare. The online move out tool for storage does not function well at all, and the manager did not check up on this which resulted in me getting an email about owing the next month's rent as well as a late charge, and having to call corporate customer service because the location did not answer their phone. It took about four days to get any sort of confirmation that my move out had been processed finally, which was only in the form of a "how did we do" email.
Kassandra W. | Overall ExperienceStaff fantastic. Facility safe, clean, secure. Best price I could find when looking for a unit. Customer service was top notch. Thank you for keeping my stuff safe for me.
nicole d. | Overall ExperienceThe phone representative who dealt with my concern, was very helpful and was able to give me a refund which I appreciated under the circumstances. She was excellent!
lynne M. | First ImpressionsWe moved accross the country to find out on arrival that our storage "reservation" qas not really a reservation and that there were no units available.
Mattew T. | Overall ExperienceThere are definitely mice in the building and I found their feces in some of my belongings. The uhaul lit was extremely crowded with vehicles when I wanted to unload my items, and I was lucky the truck I needed was right next to the storage loading/unloading area. Staff were very helpful in helping to move trailers Out of the way so I could actually back the truck up. Another person was unloading at the same time, but there wasn't enough room for them. Otherwise accessing the space, using the trolleys and elevator were fine. Again, staff were busy, but really helpful.
Rudy S. | Overall ExperienceThe manager was the type of person who wanted to take every penny he could squeeze from you, but wanted to offer the most terrible experience at a uhaul in Canada. Compared to the uhaul storage I used in Ontario, the Victoria Topaz location was terrible. There were rats in the storage lockers. For some reason the facility was NOT secured and there were homeless people inside walking around. One time I went to remove my things from storage and someone had left all their items on the only elevator the previous day and instead of quickly cleaning it up so that other customera could use the elevator, they left the elevator closed off completely for 24 hours. Therefore, I could not take anything out of storage that day and it was a waste of time. I will continue to use uhaul but not this specific location until there isa a management change. Gracias.
Cherokee W. | Overall ExperienceHorrible experience. We will never use U-Haul again We booked a truck for contactless pick up so we could make a specific ferry reservation. We got a call a week later saying we have to pick it up Later in the AM and miss our ferry or the night before and return it late with a fee. I had to call back and fight to not pay for that extra Time that I was forced to take. I arrive at storage locker and they have no lockers available with the square footage I reserved. I was then told "reservations mean nothing" and that I could only have a smaller storage locker with 60sqft less. My house can't fit in it. The storage lockers are dirty and made of old wood with wire cage walls separating the units. We ran into another customer there who said they had a hug and rodent problem and were pulling their items out. After 1.5 hours of waiting for them to find a solution I was finally forced to drive to drive 45 minutes to a different storage company and pay more money to store else ware. They were AMAZING. Actual customer service, they gave us free flat decks because we had been Screwed around by U-Haul so long and they brought us out ice water to keep us going. I will be calling to get my storage locker insurance refunded and will also be inquiring about why our trip cost $1000 when the owner of a neighborhood store said he had never seen one over $400 Vancouver to Victoria. I will also be posting my experience on every possible site I can find. No one should have to deal with this especially during covid.
Taylor R. | Overall ExperienceThe staff at the local facility do the best they can with a flawed system. I had numerous positive experiences with staff member Abhin Jose. Access via the card reader-operated door or through the roller door was numerous times out of order during my two-month use of the facility. It was subsequently fixed, but half my experiences at the facility were with broken doors (though not insecure). Such things happen. The real problem is with U-Haul's system. It allows customers to reserve storage online regardless of the facility's availability so that they can not honour everyone's reservations. I was one of the lucky ones; I'd have been hugely inconvenienced had I not been as I had a truck full of furniture from out of town. As it was, I was only moderately inconvenienced by the resulting disorganisation. I also had to pay a full month's rent for the final week of use as the system does not parse rentals for any less than a month. Charge as you will with your business model, U-Haul, but that isn't very customer-friendly. Knowing this now, I will seek to use a storage competitor in future who can charge pro rata at least by week. Finally, the problems of the U-Haul system are intertwined with the self-service problems online, which I won't even begin to address. Suffice to say this is not the facility's problem but the U-Haul organisation's. My overall experience and note of others' complaints leaves me with the impression there is little appetite at the corporate level to address such systemic failures so I have low confidence anything will change, nor indeed that this feedback will even make it to the right ears.
Geoffrey M. | Overall ExperienceUhaul has a rat infestation
Walter E. | First ImpressionsI always felt safe when I was in at the locker.
PATRICIA M. | Overall ExperienceStaff were nice and helpful.
Audrey B. | Overall ExperienceThe website said 24 hour access but the local outlet restricted access to office hours. I would liked longer hours on the weekend. Staff were really polite and professional. Couldn't get any better than that.
Troy N. | Overall ExperienceI sought other options because of the cost of the rental. I would not hesitate to rent again when and if the occasion arises.
Francis P. | Overall ExperienceThe staff were very varied from the very rudest to totally charming. Often a bit slow. The young lady who checked me out was the latter and left me a good final impression. Quick, efficient, pleasant
Nicholas C. | Overall Experiencenegative experience with lady at desk Understanding manager that assisted and actually cared Truck leaked and 10 boxes plus mattresses were damp, it was mentioned but nothing done or acknowledge
Trevor P. | First ImpressionsWorst experience I’ve EVER had
devon s. | Overall ExperienceThe lock didn’t fit in the holes every time I needed to lock it I couldn’t they said they would fix it but never did. 3 times I couldn’t reach my boxes only the last time I received a ladder.
galalisa s. | Overall ExperienceWorse experience I’ve ever. 100% would not recommend.
Aidan S. | Overall ExperienceDisappointed
Noma M. | Overall ExperienceToo expensive
Dean G. | Overall ExperienceThought everything was good but felt that not having a daily cost for the storage containers or breakdown for only a portion of a month kind of ridiculous.
Owen E. | Overall ExperienceMice infestation, poor customer service - from western region manager through to staff at the front.
victor r. | Overall ExperienceGreat service. If someone doesn't pick up in Victoria then someone in North America will answer the phone and help you. I like the personal service. Highly recommend!
AMANDA JANE F E. | Overall ExperienceThe waiting time for this branch is very long Because of shortage of staff
HOSSIEN A. | Overall ExperienceHorrid customer service. Wait times are quite literally outrageous. Rude and arrogant staff members, many customers including myself said after using this service, we would never use it again.
Lauren p. | Overall ExperienceRats pooped on everything I had in my storage unit, I had to throw away a number of items as a result.
Rory M. | Overall ExperienceComplete disarray. A horrible and inconvenient experience all around.
Josh P. | Overall ExperienceINFESTED BY RATS. ALL OF OUR BELONGINGS WERE RUINED. UHAUL WONT CARE ABOUT YOU EITHER. STAY AWAY. FARRRRRR AWAY
Andrew W. | Overall ExperienceRecent reno's to the facility (fresh paint) were welcome. It is conveniently located.
Iris S. | Overall ExperienceThe people working at the counter are literally like robots. Rude robots. I can't even begin to tell you how poor their customer service was. I don't understand how these people are employed.
Tye H. | Overall ExperienceVery poorly managed, chaotic & it shows in their attitude toward everything & everyone. Their trucks block storage access doors, no parking, everything takes a long time. Manager is combative. Run!
Pirooze K. | Overall ExperienceThis location is chronically understaffed. Line times can be ridiculous. I moved my things out of storage yesterday to find rat droppings all throughout my bags of clothing.
Tane C. | Overall ExperienceInsufficient staff to deal with customer traffic. Insufficient room on the lot for equipment traffic.
Christina v. | First ImpressionsI'm used to spacious US facilities. The building here is antequated. Storage lockers are not sized to match truck sizes, floors are uneven, the sole elevator must be shared with other movers.
Paul D. | First ImpressionsI really enjoyed the convenience of uhaul, it made my move from Vancouver to Victoria effortless. The staff was very helpful and accommodating to my needs.
Loni I. | Overall ExperienceA nightmare experience. So many mice I'm still emptying mice droppings from my boxes. Inconvenient. U-Haul parks their spare trucks in the loading area. Thru-way often blocked.
Barry D. | Overall ExperienceIt was relatively clean, but the person who initially brought me to the unit pointed out the two contraptions with mouse poison and said the place was full of them. That freaked me out a bit.
Alissa B. | Overall Experiencecustomer service at location horrible, didn't set my account up properly to start with, sent me emails and letters regarding payment, didn't respond to ANY of my emails or telephone messages -
LIZ H. | Overall ExperienceWorst service ever. Staff is terrible. I'd love to know what their problem is. it's like they have morning meetings about how they hate customers. Wish I could move out again to leave another comment
adam b. | Overall ExperienceYou guys were amazing and very helpful and understanding
Jesika K. | Overall ExperienceAwkward floor layouts with beams criss crossing make it a challenge to move large items in. Damp mouldy smell, wet rotting floors, mouse poo everywhere made me remove my stuff as soon as I could.
Adam H. | Overall ExperienceWe assumed the facility was secure but were broken into and we were not informed.Reserved lockers were not available on checking in.Difficulty communicating re: setting up automatic payments.Unhelpful
donna m. | Overall ExperienceThe staff were efficient and helpful BUT there were 12 stairs to my space. Even if UHAUL is too cheap to put in an elevator why not a ramp? The unit I had reserved and confirmed was not available
Leslie S. | First ImpressionsI was well looked after by the staff at U HAUL
christopher w. | Overall ExperienceCustomer service offered by custodian was exceptional. Left waiting by service staff. I felt my storage unit offered solid value. I wasn't thriled that it was riddled with mouse droppings on move in.
Noah M. | Overall ExperienceRat Infested, half my stuff is wrecked from mice chewing it, not a chance I would ever recommend this place to anyone
WESLEY L. | Overall ExperienceYOUR SERVICE SUCKS. i can write 10000 words of how unsatisfied I am THE WORST SERVICE EVER
RICHARD H. | Overall ExperienceWorst experience ever. Dont hire homeless guys and ask them to work... please......
JI L. | Overall ExperienceAll good !
Allen R. | Overall ExperienceEvery time I went to access my unit the card would not work AND the area for loading and unloading was always blocked with UHaul rental trucks or equipment. You need a bigger or a second facility,
GARY W. | Overall ExperienceStorage locker had a rat infestation to the point where my things were covered in urine/feces. The staff wasn't helpful in the slightest and was quite rude through my entire re. Public washroom filthy
ALEXANDRA D. | Overall ExperienceI had a good experience with the staff and the actual storage unit. Thank you for everything. No need to change anything except perhaps putting in a couple of lights in the actual storage unit.
Monty M. | Overall ExperienceWe had pre-booked a storage locker last July, when we arrived it was not available; not enough characters to explain problems. Smelly, 100+ years old, always a "meh" attitude from staff.
Shannon M. | Overall ExperienceDelivered 2 days late and box sat wrong end out so couldn't open door, got numerous runarounds whenever I called, website and quoted price were unclear, misleading; got hung up on by Billing. Late p/u
Terri K. | Overall ExperienceBy far the WORST experience I've ever had with any company. DON'T TRUST UHAUL. Unlawful eviction, theft, lying and then degraded by the manager. Cant reach anyone at office. Going public!
nicholas L. | Overall ExperienceCustomer Service at the US central call center UHAUL not satisfactory. Did not pick up UBOX on promise date. Unable to confirm arrival of UBOX at destination. Failed to advise Topaz Ave of Move Out.
laurie r. | Overall ExperienceWhen I checked into the storage unit, UHaul seemed understaffed. It took a long time to find an employee outdoors who could unlock my storage locker for me. The floor of the storage unit was dirty.
Elissa W. | Overall ExperienceToo many uhaul vans/trucks at this location -blocking storeage unit B doors. - problem with incorrect info put on contract (problem solved by Van offic) - they have no staff and very long waits -
debbie R. | Overall ExperienceOnly complaint was that our locker was upstairs (A234) but had no elevator. We have a lot of books and I seriously worried about people hand-packing very heavy boxes up and down the 14 stairs. Kate
Kathleen B. | Overall ExperienceThe staff I dealt with in person and on the phone in the location I was at were very friendly, helpful and pleasant.
katherin s. | Overall ExperienceThe Manager, Bronwyn assisted drug dealers to break into my storage unit.
Anthony B. | Overall ExperienceThe original manager was no good at any of this stuff the gentleman who through his back out for U Haul though is a great man and his staff is great too ☺️
Malcolm F. | Overall ExperienceGreat staff! Cheerful, helpful, patient. Their own uHaul trucks block the loading dock however. That was annoying, but it is a small lot.
Alexandria R. | Overall ExperienceOutdated and expensive
victoria a. | Overall ExperienceThanks for all your help amd recommendations. We appreciate ihaul and its commitment to its clients! Considering how busy everyone is, they were awesome. Again thank you.
LIS K. | Overall ExperienceUnfortunate vermin infestation (apparently due to another customer storing food) resulting in mice feces and urine all over our belongings. Uhaul should have notified us at the time it occurred.
Robyn U. | Overall ExperienceRates are reasonable. The half floor storage is not the best.
ghislaine b. | ReservaciónThe people were very nice. I just didn't like that it closes at 5 pm.
doug c. | Reservacióna little unorganized but overall, Uhaul did what I needed.
sam r. | Overall ExperienceAbsolutely top notch service Luc went way above and beyond to help make our move a little easier. Tim was extremely helpful as well. Way to go!!! Excellent customer service. So thankful.
Max D. | ReservaciónI would prefer to discuss my comments over the phone
David S. | Overall ExperienceGood experience overall, thank you
Evan S. | Overall Experienceabsolute chaos at that location, waited 2 hours to see someone at the front desk, understaffed disorganized, then after that still rude at front desk. don't see how this place will stay in business.
Kent R. | Reservaciónthe lineups for service are always longer than 1/2 hour. There is never enough counter persons. I had to go back to the office 3 times to get proper access. Not a good day at UHaul. Locker was great
Janet C. | ReservaciónEveryone involved with the Victoria drop off location on Topaz were amazingly helpful.
James M. | ReservaciónI had to throw all of my boxes out because they were covered in rat feces. I was told since I did not get insurance nothing could be done. I paid for a service, and your duty of care was not fufilled
Michelle B. | Overall ExperienceVery smooth and friendly experience. Luke the manager was outstanding in his service to us as well as all the staff. ¡Gracias!
Brett J. | Reservación.
Michael F. | Overall ExperienceOur move was very smooth Thanks so much
Maria G. | Overall ExperienceMy experience with u-haul Victoria was great ... friendly staff ... polite And courteous. Would most definitely recommend this place of business!!
Linda M. | Overall ExperienceI reserved a 5x12x8' space, filled truck with 5x12x8' of stuff, drove 1000km, and found that the space was only 5x12x6', 25% smaller than I expected. No reduction in price, no bigger space available.
Steve H. | ReservaciónStood in a line for 20 min. Had already used online app. app would not allow us to p/u cargo van once we found it.. Returning it was met with the same confusion and longer line up. Limited staff.
April S. | Reservacióndespite being extremely busy, the staff worked overtime to make sure the huge line of customers got served. they deserve to be commended for all their hard work.
Tristan N. | ReservaciónI realty like the store in Langford, its easy to use as a UHAUL service.
Jodie M. | ReservaciónStorage unit we had reserved was not available as per our confirmation received from U-Haul. Only smaller and larger available. Larger had poor access and dark, so we had to go elsewhere.
jason d. | Overall ExperienceEverything was exactly as I had left it two years ago. No damage was done to any of my items. Employees were friendly and helpful as always. Would return to this location again if in Victoria again.
AUBREY F. | Overall ExperienceOur Uhaul experience was an easy process. In addition, all representatives that we spoke to regarding an extension on the Uhaul and storage space were very friendly and helpful!
Dave A. | ReservaciónWe had a great move thanks to U-Haul. The truck was comfortable and surprisingly easy to drive. So happy we went with U-Haul!
Robert C. | ReservaciónAn older facility with poor elevator service but well run with excellent friendly staff
peter m. | Overall ExperienceGreat help thanks again
Paul M. | ReservaciónThe entire experience with U-haul was very frustrating from beginning to end, most frustrating however was lack of consistent information from various staff.
jessica h. | ReservaciónThe was very nice but may need a few more people at the front desk. Over all a good experience at Uhaul. Thank you
Colleen W. | Overall ExperienceVery helpful
Ron K. | ReservaciónI made a reservation that you did not honour, tried to switch me to 2 units totally spread apart and one had a big pillar running at a 45 degree . I tried to cancel but have not heard from the manage
David Y. | Overall ExperienceBronwyn at Victoria Uhaul was a life saver. Extremely helpful. Cheers
Christopher B. | ReservaciónBradley and all the staff were great to deal with. Excellent service.
Richard L. | Overall ExperienceDead mice in our area rug we had to throw it out unfortunately
JUDE J. | Overall ExperienceLuc went above and beyond to help us in a number of ways. I did have problems with the self check-out app but the real, human staff were all helpful. Again, especially Luc.
Angela I. | Overall ExperienceMade the move so much easier and less stressful. ¡Gracias!
Jeff K. | Overall ExperienceStaff were okay but too few staff working. Long wait times. Broke freight elevator. Lock on the storage entrance was malfunctioning.
Kerrin B. | Overall ExperienceThe staff are fantastic and truck rental convenient. The mouse problem in the storage units is terrible however and should be dealt with. There were feces everywhere and clearly large numbers of mice
James M. | Overall ExperienceGreat service all around
PAT M. | Overall Experienceafter 8 months of storage our belongings smelled musty and wooden items with drawers were stuck shut and still are. Staff were not helpful at all. I would like a response.
Christine N. | Overall Experiencereally friendly,helpful, respectful and understanding. it is a convenient location and easy access/ thank you
CAROLLE SHAHIRA L. | Overall ExperienceHello, always changing the entry system, over worked staff, not friendly, rat pellets on our couch and boxes, yuck! Over three years over $7000,so no, not recommending.
COLLEEN P. | Overall ExperienceI never moved in but yet the move out date is over 30 days from when I moved. The manager at this location is rude and very inappropriate. He is padding his numbers and staff don't do safety checks
Rachael S. | Overall ExperienceThe staff were very friendly, helpful and a pleasure to deal with.
CHARLES M. | Overall ExperienceGracias
Spencer G. | Overall ExperienceThank you to Bronwyn and the team for their professional service and support of our move!
Paul K. | Overall Experience