El cliente no dejó un comentario.Penny L.
Customer Reviews for U-Haul Moving & Storage of Victoria
Victoria, BC V8T2M1
(No on-site parking available for customers during rental)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Robert W.
We picked up after hours. The instructions said the key and lock would be in the truck, but they were actually by the main entrance, we had to wander around to find them. There was no mention of this in the instructions. I also reserved a utility dolly which we never received, and we got charged for it being missing at the end of the rental. (I called and was able to get this refunded though). Additionally, our truck's battery was dead. It barely started when we picked it up, and we had to jump start it three times over the course of our rental.Morgan Z.
The app is incredibly slow. A client was trying to use the app when I picked up my equipment. Since I had a complicated change - which was easily addressed by the representative - I went to the counter for assistance. The client was still trying to use the app when I left.Brian B.
El cliente no dejó un comentario.SEAN S.
Long line up - only one agent to deal with everyone - took half hour to get service and I was the next in line of 5 people waiting, even though they would know how many people are showing up based on the reservations. The desk agent was rude, confrontational, and very slow to do anything. He did not provide accurate information. He didn't follow my reservation - I had to correct him on all the details, as per my reservation. There was no help to go find the assigned truck. The desk agent said ask the people out in the lot. When I asked 2 different employees on the lot for help to find the truck, they both told me to go find the truck myself. The truck was parked so tight, I had to fold in mirrors of the truck and the of the trucks parked beside to get my rental truck out. There is no parking allowed of personal vehicles at this location. No street parking available either.Arnold L.
Was quoted a price based on 1500 kilometres and 5 days rental. The ONLY reason I decided to rent was the discounted price. It was a good deal. Right there in printed paper receipt. No one did a walk around before leaving. Was handed the keys and told see you Tuesday. No time stated other than my online reservation. Get my receipt by email and an additional $138 has been charged to the credit card. Phoned the dealer I rented from to nothing but runaround talk. No help at all. Not happy with this transaction at. Good gimmick. Get your card number and through on some extra charges at the end. Will highly not recommend your business again. Terrible business practices.Mike C.
Friendly and helpful staff!Jose S.
Ensure that when equipment is returned, it is logged into the system, so the customer doesnt get overchargedKen N.
I never dropped off the trailer. The tire blew out on the road. Then I removed it and tried to get another one. As it was discontinued I could not. The trailer stayed parked on the side of the road. Zero help from uhaul. Still today no one has contacted me at all.Jeff K.
I have issues with the checklist app everytime I use it. The photos never load and the check out will not complete without them. The system would be fantastic if it worked.Lora L.
El cliente no dejó un comentario.Neal O.
Need more staff at the counter, or possibly a better booking system for pick up times, so staff aren't overwhelmed. There was a huge line and they were working hard. Nearly every time I've gone there, there's been a long wait, even though they've never been slacking.Susan W.
Staff very friendly. Vehicle interior windshield was very dirty, filmy. On a sunny day it was difficult to see clearly, safety hazard. I cleaned it myself ASAP.Paul C.
El cliente no dejó un comentario.PATRICIA F.
There are no instructions on how to do an online registration and pick up? There were many people walking around and getting frustrated because there was no one to answer any questions. To have the code to be read placed on a door that opens automatically is ludicrous. I rarely rent a vehicle, only needed it for two hours but it was about half an hour to pick up the van. I would never recommend Uhaul, except for the low prices, to anyone.Shawn F.
El cliente no dejó un comentario.Tamino Y.
Awesome service top noch very friendly attentive polite very service friendly the best service I've ever had I really appreciate your service and I would recommend them and I would use them againsteve J.
It seems a bit weird that you simply drop off the wheel dolly and leaveâ€¦ how do they know you actually dropped it off, and that it wasn't dropped off and then stolen?!?Jim S.
It was the best customer service! They were all very kind and helpful, and knowledgeable, thank you!Beate K.
El cliente no dejó un comentario.Darrell J.
I was charged three extra days even though I returned the rental 4 hours early on a 6 hour rental with no call or email or anything I feel scammed and will be telling everyone I know about my experienceTravis F.
The employees at this uhaul location were wonderful (despite a few seemingly rude customers, which they handled very well)Alana F.
There was a problem with the passenger door not closing properly due to a broken lock. U-Haul advised me to call roadside assistance and they helped. The manager at the rental location provided a partial refund to deal with the inconvenience. So, the service was good and I would recommend this location. I am also renting some storage space at this location and am happy with it.Barabara S.
On a Saturday morning there was one person working with a line up of at least 12 people. Even after pre registering I still had to do everything all over again. It took 45 minutes of standing in line The employee was difficult to understand and seemed that I was a bother rather than a customerSteve K.
El cliente no dejó un comentario.neil R.
The cab of the truck had very strong smell of air freshener which is a challenge for lots of people these days including us. Great customer service though.John M.
Not enough rental staff 1 rep for the weekend not acceptable.MILES P.
Maybe have one more staff member on shiftSarah R.
El cliente no dejó un comentario.Leah T.
How can you improve for the next customerâ€¦? Maybe put in a taco bar for people waiting 路â€â™‚ï¸Patrick H.
There was a delay but it was handled professionally. So nothingkristina M.
I couldn't get the self check out to work so the employee said he would take of it and ended up charging a $32 fuel surcharge and showing the needle to be below where it actually was. I shouldn't have been charged a dime for fuel.Scott S.
I arrived at the location at 7 am. No employee was insight, yet the office was open. Took half an hour for an employee to arrive and begin processing rentals.Michael C.
The check-in process was very slow. On a busy Saturday morning, could have used more staff.Richard V.
El cliente no dejó un comentario.Nattaon S.
I found the price to rent a vehicle was not what was advertised on the side of the vehicle. To explain my point of frustration in detail; we were going to be charged for gas if the vehicle wasn't returned at 7/8th a tank, trying to get the vehicle back to 7/8th after following their projected litre amount to fill was challenging in itself and not an easy fluent process. In turn i ended up filling the vehicle with more gas then required, in doing so, I was not reimbursed for filling it above expectation. We were also charged $.67/km, in addition to the $19.95 rental fee. Plus a $15 insurance fee!!! To sum up the cost for vehicle to rent for 4-5 hours was $73.14 and the cost of gas to return rental in order to avoid extra charges for an â€œinconvenience feeâ€ was $23 TOTALLING $96.14 So, for me as a consumer, there is a big difference between $19.95 (as advertised) and $96.14. I would shop around alot more next time to find a more affordable option if this is the standard for U-haul.Angelika W.
Was in and out and returning van was also very fast.JosueDaniel P.
The ride share option was available but not working the day I went for pickup. Other than that it was great.Michael R.
El cliente no dejó un comentario.Isabelle B.
El cliente no dejó un comentario.Joshua M.
I was disappointed trying to use the mobile app for pickup and with the misleading information re the fuel tank being full when it wasn't, Although a discount was applied it wasn't really enough although I did agree to it at the time of drop off.Kenn P.
It was fantastic. Great staff vehicle was perfect. Graciasdan F.
El cliente no dejó un comentario.Robert H.
You can't book on line, but you claim you can't. We waited 40 min in line to return the truck 1 clerk at the desk on sat morning. We were also told several times no trucks were available and then there was. Everyone is all over the place!TANYA S.
Overall a good experience Except.. the strong smell in the cab was overwhelming and unbearable, even with the windows open in spite of the cold weather.Kathleen C.
Online reservation asked too many questions.and took too long. Renting a truck from National requires a date an email address, nothing else. Checkin/Checkout had 20 minute wait times. Only 1 out of 3 desks were in use either time.National, less than 5 minutes. Otherwise the vehicle was clean and ok. - Axel WagnerAxel W.
El cliente no dejó un comentario.Kirsten M.
Not many options so have to recommend this location! I checked in online and I was supposed to â€œskip the lineâ€ only one rep and a long line, I was in the line for almost 45 minutesMilad S.
wait lineups too long service was excellentGWYNNE R.
The location mismanaged my reservation, and did not provide all of the equipment I placed a deposit for. At the time of pick-up, they told me they were a "first come first server" operation, and that my reservation was being disregarded. When dropping off my vehicle the next day, there were no less than 8 other people in line who were also challenged with double bookings, missed rentals, and surprise fees that the website did not account for. Beware this Uhaul location.Jesse F.
It seemed like everyone in line for service had some horror story about their bad experiences with uhaul. We were not given any direction as to how to return the uhaul and ended up waiting in line longer than we actually needed to. What a waste of time.Tyler I.
Nee to update hours for storage arrived with what I Thomas plenty of time Then had to come back the next day All worked out fellow checking me in was good but frustrated as people had not shown up for workMike W.
El cliente no dejó un comentario.Akhil P.
El cliente no dejó un comentario.Oleksii G.
Make sure the agreed on and confirmed return time is properly updated on your computer. Getting phone calls while traveling is stressful and dangerous.Brian R.
Im a regular customer,Is a very good service,recommended to all of my friends and family.noemy rivas H.
Nothing. Everything was great, quick pickup and return. Very organizedMARTIN K.
El cliente no dejó un comentario.Todd R.
El cliente no dejó un comentario.Ludek N.
Vehicles were severely overbooked and I did not receive the vehicle I rented. In all of my UHAUL experiences this has never happened and almost left me completely high and dry to meat my move out deadline despite booking my truck months in advance. I was able to beg for 2 hours with a cargo van but others weren't so lucky. An utterly unacceptable experience which will leave me questioning whether I will ever use your services again!Joanne M.
Need more staff at busy times to serve the long line up of clients. However the young man who served me, Dhiraj Chettri, was extremely helpful and courteous.Norma C.
I ordered a trolley, and they didnt tell me until I got to the location that they didn't have anymore.. This made moving much harder.IVANA K.
El cliente no dejó un comentario.Reid H.
Your online system suggested a trailer for our small truck that was appropriate to a car. We did not follow through with the rental because the equipment was appropriate for a car and not our truck. This wasted nearly two hours of our day. The location was lovely, the online service was lacking both clarity and transparency.Sarah H.
El cliente no dejó un comentario.Loralee E.
El cliente no dejó un comentario.Zak D.
Server was down so it took 30 minutes to check in)I had already checked in online, but it did not speed up the process at all. Staff were good, very patient.Ron H.
Thank you so much Uhaul. You really made my day. I really want to appreciate your understanding and support. My situation was unique, after Some unexpected health issue arose and your support is beyond my thoughts. This is the reason I always use U-Haul. Thanks guys.Elizabeth H.
El cliente no dejó un comentario.Larissa M.
El cliente no dejó un comentario.Cameron A.
I had a reservation for 11:30 am but when I arrived they said my reserved van wasn't there and there were no other options. What is the point of reserving something if it's not going to be available? Thankfully the cashier immediately called the customer using my van and told them they were supposed to return it at 8:30 am. My question is why hadn't they called them earlier? I ended up having to wait hours to get a rental. And they didn't even call to tell me rentals had become available like they said they would.Justin M.
El cliente no dejó un comentario.Allan S.
El cliente no dejó un comentario.Guillaume D.
The signal lights on the van (left turn) didn't work. Didn't realize til later on that day. One of the staff, a male in his 20s, was rude to other customers. Kept leaning back in his chair like he was the boss. No manners.TY D.
Ordered dollies and blankets 2 weeks prior and extremely disappointed they were not available. Extremely rude uhaul employee ( assista t manager at topaz location). Very unpleasant person de deal with. It shows clearly that he hates his job and reflects his frustration with very unprofessional client service. Employees like him should not be in client facing positions. The worst client service experience I have ever encountered .Hatim A.
El cliente no dejó un comentario.NAYADE C.
Honour your reservations!James Gary S.
Can't think of anything!Jessica W.
Although I do appreciate the quick in and out when returning the vehicle, it does make me nervous leaving the vehicle there without the staff doing a walkaround. My fear is someone else hits or scratches the vehicle between when I park it and when they inspect it and I am held responsible. I did take pictures of the vehicle at drop off, but it is easy enough for a staff member to say "Oh, you just can't see the scratch in the Picture, but you are still liable". As far as I know this has not happened at a U Haul site, but has happened with other rental companies.Barry D.
El cliente no dejó un comentario.Bob J.
El cliente no dejó un comentario.Jacqueline S.
El cliente no dejó un comentario.Mark B.
El cliente no dejó un comentario.Patrick B.
El cliente no dejó un comentario.Jessica H.
El cliente no dejó un comentario.Michelle M.
El cliente no dejó un comentario.Tom M.
El cliente no dejó un comentario.RobertJustin L.
El cliente no dejó un comentario.Leo M.
Have a drop of in Whistler or PembertonDarrell H.
El cliente no dejó un comentario.Bill E.
Another staff member to speed up service at counter would be niceGarrett M.
I used trucks from this location twice in the last week and everything went smoothly. One employee went out of their way to help me when I was returning the truck after hours. Great customer service!Peter F.
El cliente no dejó un comentario.Joelle S.
As always the staff at the Topaz location where very friendly and helpful. I have rented with Uhaul many times and will continue to recommend this location to friends.Jaro M.
El cliente no dejó un comentario.Monika C.
El cliente no dejó un comentario.Joel P.
Would appreciate a higher level of engagement with the staff. Very minimal customer servicemichael S.
El cliente no dejó un comentario.Tong W.
The whole process was simple, the vehicle clean and reliable, the staff friendly and helpful. 100 percent would rent again. ¡Gracias!kathleen W.
My reservation got lost. They booked me into a locker already occupied. Next Locker I was given was actually the empty one with rodent traps. Automatic payment was not set up properly so I got a delinquent notice. The whole process was painful everytime I went there. Will never do it again...ever.Sharon N. | Overall Experience
El cliente no dejó un comentario.Liam N. | Overall Experience
Raj- Manager is the most helpful person I've deal with. Very professional with great customer service skills. Puneet Kaur - assistant manager- great!, professional, understanding, helpful; willing to go extra mile to help you out:) I will always go back in the future. Keep up the great work!Bozena T. | First Impressions
El cliente no dejó un comentario.Nicola K. | Overall Experience
After closing and paying for the locker i kept getting outstanding bills try calling them to let them know, but got no where with that , went back to the actual place and i think the lady there took care of it Fingers cross that i will not get anymore billsMartin C. | Overall Experience
El cliente no dejó un comentario.Richard L. | Overall Experience
The facility smells of humidity and there is no lighting in the unit. Only ambient light from the corridor ceiling. Staff super friendly and very polite. Overall positive. Thanks.Sylvia C. | First Impressions
El cliente no dejó un comentario.karen h. | Overall Experience
The staff were always friendly and helpful.candace m. | Overall Experience
Took way to long to rent a unit. I have rented many times and this was extremely long. The lady said she had been up all night didn't sleep and could not function properly. Had to get someone else to help and had to wait many times as she could not figure things out on the computer. The. When I went to check out the guy didn't know how and had to wait again for someone else to do it.Karen R. | Overall Experience
Two floods in 3 years, terrible parking and very difficult trying to get to loading doors due to WAY too many trucks for that location. Moved to a location with better access and flood free.michael l. | Overall Experience
It would be very helpful if the storage hours could be extended beyond the present 7 p.m.Viney B. | First Impressions
The staff were helpful and efficient with the transactions.Viney B. | Overall Experience
El cliente no dejó un comentario.Brittany S. | First Impressions
Wish it was easier to contact Topaz Ave. Victoria, BC. When I called, each of the 4 times I was directed to a US employee. Staff, when finally got to meet them were helpful and friendly.Eve R. | Overall Experience
I was sent away and refused service with 30 min left before the end of a work day.Dmitriy P. | First Impressions
El cliente no dejó un comentario.Claude T. | Overall Experience
El cliente no dejó un comentario.Nancy S. | Overall Experience
El cliente no dejó un comentario.rob h. | Overall Experience
Bad management at this location, was not clear how to move out and they never pick up the phoneMaya K. | Overall Experience
El cliente no dejó un comentario.Tanis Q. | Overall Experience
One of the worst experiences I've had with uhaul. My issue has STILL not been dealt with and it's been months now. At this point I've told myself I will never use nor refer uhaul again!Christopher S. | Overall Experience
El cliente no dejó un comentario.Esha M. | First Impressions
Vishnu was very helpful and patient throughout the visit. Good customer service'TANIA K. | First Impressions
Found out after I paid that my unit was on a second floor with no elevator and I had my move large furniture by myself (which would have been less dangerous with an elevator). Had to go back to customer service 3+ times because attendant did not give me access card, did not tell me how to enter the building, just did not seem to be focusing on what he was doing. I asked to be put on a waitlist for a first floor unit but did not get any confirmation.Shannon N. | First Impressions
The lockers are smaller than advertised and when you are storing 18 inch boxes the 3' wide storage rooms need to be just that or they are useless. The first room they tried to put me in was about 28 inches wide and when I complained they put me into a room that was 34 inches and still charged full price. I was left with no choice but to find storage elsewhere and then had to rent a truck to move everything to the larger storage room at a different facility.dan j. | Overall Experience
El cliente no dejó un comentario.Kevin H. | Overall Experience
Lots of garbage outside and inside building Victoria location was also was being difficult accommodating to me because I didn't have a helperBRUCE T. | First Impressions
Je vous fais un commentaire en français, vous êtes les meilleurs équipe que j'ai rencontrée, ça fait des années que je fais affaire avec U-Haul. Vous incarnez la sagesse et gentillesse. Merci beaucoup d'avoir faciliter mes 3 jours. Pour ramasser mes choses. Un gros merci au manager. Nadia LNadia L. | Overall Experience
Worst customer service and company all together. Worst experience with them. Terrible storage. Half my belongs got moldy. Would not recommend.Matthew F. | Overall Experience
Sometimes difficult access because rental vehicles and trailers get parked infront of the storage area blocking parking spots. Mice poop but never saw a mouse. Confusing access if you're the first one there (no instructions on how to turn on the automatic door). Elevator works and there are usually carts to use.Saren C. | Overall Experience
El cliente no dejó un comentario.cathrine p. | Overall Experience
The one question not asked was were my things kept safe and secure! The Uboxes we rented were convenient but it appears one was dropped at an intensity strong enough to have broken my dining tableLaara y. | Overall Experience
The parking is terrible, staff even park in the only two spots that seem to be associated with the storage units. Staff is typically dismissive, or rude. Only one person had good customer service through the three months I rented storage.MARY K. | Overall Experience
Staff are very friendly and helpfulCHRIS R. | First Impressions
Staff were very friendly and helpfulchristopher r. | Overall Experience
It's a busy location but still received good service. We were moving so we just needed storage temporarily but wouldn't hesitate to go back of we required additional storage. ¡Gracias!Tony V. | Overall Experience
Very happy with the service and the rental truck, relatively easy, and understandable. It would have been nice to have an extra counter person, long line but other than the wait, great.MICHELLE W. | First Impressions
El cliente no dejó un comentario.Scyi N. | First Impressions
Thanks again the employees were more than helpfulKen C. | First Impressions
El cliente no dejó un comentario.Charles S. | Overall Experience
El cliente no dejó un comentario.Julia H. | First Impressions
Absolutely terrible experience. Never going to use your services againMichael F. | Overall Experience
I have been charged $2000 dollars for a unit that the manager told me was taken out of my name in February, since than I have been trying to contact him once a week and have staff tell me he will call me later in the day each time and he doesnt I will be filing a formal complaint and sueing If the issue is not resolvedashley t. | Overall Experience
Your access to the storage states till 10pm the store closes at 8pm and due to covid, the access was cut short till 8pm. Not sure why a survive what interacts with no other people has a shorten time because of covid. This storage location is the worst. U-Haul is not number 1 in Victoria BC, not even close. Might want to have a talk with the staff. Every time I've used this uhaul my experience has been the worst.Steven B. | Online Move In
El cliente no dejó un comentario.Nishan K. | Overall Experience
The main doors in, and the elevator are in general disrepair and are regularly broken down, prohibiting easy access. Organizing obtaining new units for rent was almost impossible, b/c online and telephone systems are poorly updated. However the staff were exceptionally helpful in a stressful time, and made it possible to take on a number of units that online systems weren't aware of. There is another gap in online systems between HQ accounting systems (where bills are paid) and the local accounting teams. We regularly paid bills and still received notice for payments needed. The facility is dramatically understaffed at the month's end, when transition is high. The staff are helpful, and thoughtful, but ill-equipped to handle priorities at the end and beginning's of the calendar month. However, mid-month, the staffing levels enable appropriate service. Lastly, the local truck-rental systems feel scammy...taking reservations for trucks in one office, and then making the customer drive 20k in both directions to pick up and drop off the trucks, and then charging them for the KMs. Poor business tactics.Mark H. | Overall Experience
The staff at this Tolmie location, always very helpful, trying Their best to accommodate and troubleshootmichelle c. | Overall Experience
Because I did this entirely over the internet and not knowing the ins and outs of the facility. It would have been nice to have been shown the access to the H level and other possible options. Freight elevator was slightly confusing the first time. All in all I'm pleased greg K. | First Impressions
I moved my stuff in 2 days before the end of the month because of sertain circumstances and then ended up moving my stuff out a month later but 2 days after my rent renewed. Would not give me a deal for only being there for 2 days. Made me pay for an entire month. Ridiculous. Will never use uhaul storage again ad there are many other options.Kiefer C. | Overall Experience
It was very frustrating to find a parking spot. You want customers but don't give them enough parking. Your idle trucks take up all the parking stalls. Extremely frustrating!John B. | Overall Experience
El cliente no dejó un comentario.Clayton P. | Overall Experience
The staff were super accommodating as I had to move to a larger storage lockerKRIS C. | First Impressions
After having used the Excellent U-Haul Facility in Winnipeg on Empress I was severly disappointed in the moldy storage facility in Victoria. Every bedding item I owned mold smell and needed to be replaced including matress. Having no heat and no circulation is a big part of the problem. The check-in counter is understaffed. Check-in was 20+ minute wait. Your check-out process is broken. The counter person had called a week before my next months fee was due. At this time I informed her that the locker was empty, cleaned and that I was done with it. She seemed confused needed to check locker and would call back. Nothing? She calls again two days before the rent is due. I state what I had said earlier. Now she says it may be too late to NOT pay for another month. I going "what"? I explain again and she say she will call me back. That's the last I heard of her. Wow that place is too busy and too understaffed. Moldy and Damp. Go elsewhere my friend.michael c. | Overall Experience
thank you for renting me this storage unit. I would recommend this facility and staffveronica s. | Overall Experience
The facility is old and has a mice issues. Trying to find a place to unload or load is nearly impossible because of all the uhaul trucks taking up the spaces that should be for storage customers. Store the uhaul trucks off site. The manger is great though and was very accommodating and helpful!Kim C. | Overall Experience
El cliente no dejó un comentario.Kim F. | Overall Experience
I could not have provided such poor quality service even if I tried. No transaction went as planned even the most simple ones that a five years old could of completed.Alexandre L. | Overall Experience
Incredible slow at the counter like they no idea what they doing , I paid for a month from November 11 to December 11 and received a call that my locker had been cleaned out , problem was I put nothing in the locker and when tried to explain they looked at me like they had no clue what was going on , never use this place .Lucas C. | Overall Experience
El cliente no dejó un comentario.Wendy D. | Online Move In
Access hours reduced due to Covid. Asks 24hr access.jameson m. | Overall Experience
Storage area itself was fine but the organization was not. We were told at 7pm that the facility was closing when the website says we have access until 10. Parking and trying to find a spot to load/unload the truck was a nightmare. The online move out tool for storage does not function well at all, and the manager did not check up on this which resulted in me getting an email about owing the next month's rent as well as a late charge, and having to call corporate customer service because the location did not answer their phone. It took about four days to get any sort of confirmation that my move out had been processed finally, which was only in the form of a "how did we do" email.Kassandra W. | Overall Experience
Staff fantastic. Facility safe, clean, secure. Best price I could find when looking for a unit. Customer service was top notch. Thank you for keeping my stuff safe for me.nicole d. | Overall Experience
The phone representative who dealt with my concern, was very helpful and was able to give me a refund which I appreciated under the circumstances. She was excellent!lynne M. | First Impressions
We moved accross the country to find out on arrival that our storage "reservation" qas not really a reservation and that there were no units available.Mattew T. | Overall Experience
El cliente no dejó un comentario.Marc A. | Overall Experience
There are definitely mice in the building and I found their feces in some of my belongings. The uhaul lit was extremely crowded with vehicles when I wanted to unload my items, and I was lucky the truck I needed was right next to the storage loading/unloading area. Staff were very helpful in helping to move trailers Out of the way so I could actually back the truck up. Another person was unloading at the same time, but there wasn't enough room for them. Otherwise accessing the space, using the trolleys and elevator were fine. Again, staff were busy, but really helpful.Rudy S. | Overall Experience
The manager was the type of person who wanted to take every penny he could squeeze from you, but wanted to offer the most terrible experience at a uhaul in Canada. Compared to the uhaul storage I used in Ontario, the Victoria Topaz location was terrible. There were rats in the storage lockers. For some reason the facility was NOT secured and there were homeless people inside walking around. One time I went to remove my things from storage and someone had left all their items on the only elevator the previous day and instead of quickly cleaning it up so that other customera could use the elevator, they left the elevator closed off completely for 24 hours. Therefore, I could not take anything out of storage that day and it was a waste of time. I will continue to use uhaul but not this specific location until there isa a management change. Gracias.Cherokee W. | Overall Experience
Horrible experience. We will never use U-Haul again We booked a truck for contactless pick up so we could make a specific ferry reservation. We got a call a week later saying we have to pick it up Later in the AM and miss our ferry or the night before and return it late with a fee. I had to call back and fight to not pay for that extra Time that I was forced to take. I arrive at storage locker and they have no lockers available with the square footage I reserved. I was then told "reservations mean nothing" and that I could only have a smaller storage locker with 60sqft less. My house can't fit in it. The storage lockers are dirty and made of old wood with wire cage walls separating the units. We ran into another customer there who said they had a hug and rodent problem and were pulling their items out. After 1.5 hours of waiting for them to find a solution I was finally forced to drive to drive 45 minutes to a different storage company and pay more money to store else ware. They were AMAZING. Actual customer service, they gave us free flat decks because we had been Screwed around by U-Haul so long and they brought us out ice water to keep us going. I will be calling to get my storage locker insurance refunded and will also be inquiring about why our trip cost $1000 when the owner of a neighborhood store said he had never seen one over $400 Vancouver to Victoria. I will also be posting my experience on every possible site I can find. No one should have to deal with this especially during covid.Taylor R. | Overall Experience
El cliente no dejó un comentario.melody m. | Overall Experience
El cliente no dejó un comentario.HENRY V. | Overall Experience
El cliente no dejó un comentario.Christopher K. | Overall Experience
The staff at the local facility do the best they can with a flawed system. I had numerous positive experiences with staff member Abhin Jose. Access via the card reader-operated door or through the roller door was numerous times out of order during my two-month use of the facility. It was subsequently fixed, but half my experiences at the facility were with broken doors (though not insecure). Such things happen. The real problem is with U-Haul's system. It allows customers to reserve storage online regardless of the facility's availability so that they can not honour everyone's reservations. I was one of the lucky ones; I'd have been hugely inconvenienced had I not been as I had a truck full of furniture from out of town. As it was, I was only moderately inconvenienced by the resulting disorganisation. I also had to pay a full month's rent for the final week of use as the system does not parse rentals for any less than a month. Charge as you will with your business model, U-Haul, but that isn't very customer-friendly. Knowing this now, I will seek to use a storage competitor in future who can charge pro rata at least by week. Finally, the problems of the U-Haul system are intertwined with the self-service problems online, which I won't even begin to address. Suffice to say this is not the facility's problem but the U-Haul organisation's. My overall experience and note of others' complaints leaves me with the impression there is little appetite at the corporate level to address such systemic failures so I have low confidence anything will change, nor indeed that this feedback will even make it to the right ears.Geoffrey M. | Overall Experience
Uhaul has a rat infestationWalter E. | First Impressions
El cliente no dejó un comentario.Benjamin P. | Overall Experience
El cliente no dejó un comentario.shawna c. | Overall Experience
I always felt safe when I was in at the locker.PATRICIA M. | Overall Experience
El cliente no dejó un comentario.Brody R. | Overall Experience
El cliente no dejó un comentario.Dustin V. | Overall Experience
Staff were nice and helpful.Audrey B. | Overall Experience
The website said 24 hour access but the local outlet restricted access to office hours. I would liked longer hours on the weekend. Staff were really polite and professional. Couldn't get any better than that.Troy N. | Overall Experience
I sought other options because of the cost of the rental. I would not hesitate to rent again when and if the occasion arises.Francis P. | Overall Experience
The staff were very varied from the very rudest to totally charming. Often a bit slow. The young lady who checked me out was the latter and left me a good final impression. Quick, efficient, pleasantNicholas C. | Overall Experience
negative experience with lady at desk Understanding manager that assisted and actually cared Truck leaked and 10 boxes plus mattresses were damp, it was mentioned but nothing done or acknowledgeTrevor P. | First Impressions
Worst experience I’ve EVER haddevon s. | Overall Experience
The lock didn’t fit in the holes every time I needed to lock it I couldn’t they said they would fix it but never did. 3 times I couldn’t reach my boxes only the last time I received a ladder.galalisa s. | Overall Experience
Worse experience I’ve ever. 100% would not recommend.Aidan S. | Overall Experience
DisappointedNoma M. | Overall Experience
Too expensiveDean G. | Overall Experience
Thought everything was good but felt that not having a daily cost for the storage containers or breakdown for only a portion of a month kind of ridiculous.Owen E. | Overall Experience
Mice infestation, poor customer service - from western region manager through to staff at the front.victor r. | Overall Experience
Great service. If someone doesn't pick up in Victoria then someone in North America will answer the phone and help you. I like the personal service. Highly recommend!AMANDA JANE F E. | Overall Experience
The waiting time for this branch is very long Because of shortage of staffHOSSIEN A. | Overall Experience
Horrid customer service. Wait times are quite literally outrageous. Rude and arrogant staff members, many customers including myself said after using this service, we would never use it again.Lauren p. | Overall Experience
Rats pooped on everything I had in my storage unit, I had to throw away a number of items as a result.Rory M. | Overall Experience
Complete disarray. A horrible and inconvenient experience all around.Josh P. | Overall Experience
INFESTED BY RATS. ALL OF OUR BELONGINGS WERE RUINED. UHAUL WONT CARE ABOUT YOU EITHER. STAY AWAY. FARRRRRR AWAYAndrew W. | Overall Experience
Recent reno's to the facility (fresh paint) were welcome. It is conveniently located.Iris S. | Overall Experience
The people working at the counter are literally like robots. Rude robots. I can't even begin to tell you how poor their customer service was. I don't understand how these people are employed.Tye H. | Overall Experience
Very poorly managed, chaotic & it shows in their attitude toward everything & everyone. Their trucks block storage access doors, no parking, everything takes a long time. Manager is combative. Run!Pirooze K. | Overall Experience
This location is chronically understaffed. Line times can be ridiculous. I moved my things out of storage yesterday to find rat droppings all throughout my bags of clothing.Tane C. | Overall Experience
Insufficient staff to deal with customer traffic. Insufficient room on the lot for equipment traffic.Christina v. | First Impressions
I'm used to spacious US facilities. The building here is antequated. Storage lockers are not sized to match truck sizes, floors are uneven, the sole elevator must be shared with other movers.Paul D. | First Impressions
I really enjoyed the convenience of uhaul, it made my move from Vancouver to Victoria effortless. The staff was very helpful and accommodating to my needs.Loni I. | Overall Experience
A nightmare experience. So many mice I'm still emptying mice droppings from my boxes. Inconvenient. U-Haul parks their spare trucks in the loading area. Thru-way often blocked.Barry D. | Overall Experience
It was relatively clean, but the person who initially brought me to the unit pointed out the two contraptions with mouse poison and said the place was full of them. That freaked me out a bit.Alissa B. | Overall Experience
customer service at location horrible, didn't set my account up properly to start with, sent me emails and letters regarding payment, didn't respond to ANY of my emails or telephone messages -LIZ H. | Overall Experience
Worst service ever. Staff is terrible. I'd love to know what their problem is. it's like they have morning meetings about how they hate customers. Wish I could move out again to leave another commentadam b. | Overall Experience
You guys were amazing and very helpful and understandingJesika K. | Overall Experience
Awkward floor layouts with beams criss crossing make it a challenge to move large items in. Damp mouldy smell, wet rotting floors, mouse poo everywhere made me remove my stuff as soon as I could.Adam H. | Overall Experience
We assumed the facility was secure but were broken into and we were not informed.Reserved lockers were not available on checking in.Difficulty communicating re: setting up automatic payments.Unhelpfuldonna m. | Overall Experience
The staff were efficient and helpful BUT there were 12 stairs to my space. Even if UHAUL is too cheap to put in an elevator why not a ramp? The unit I had reserved and confirmed was not availableLeslie S. | First Impressions
I was well looked after by the staff at U HAULchristopher w. | Overall Experience
Customer service offered by custodian was exceptional. Left waiting by service staff. I felt my storage unit offered solid value. I wasn't thriled that it was riddled with mouse droppings on move in.Noah M. | Overall Experience
Rat Infested, half my stuff is wrecked from mice chewing it, not a chance I would ever recommend this place to anyoneWESLEY L. | Overall Experience
YOUR SERVICE SUCKS. i can write 10000 words of how unsatisfied I am THE WORST SERVICE EVERRICHARD H. | Overall Experience
Worst experience ever. Dont hire homeless guys and ask them to work... please......JI L. | Overall Experience
All good !Allen R. | Overall Experience
Every time I went to access my unit the card would not work AND the area for loading and unloading was always blocked with UHaul rental trucks or equipment. You need a bigger or a second facility,GARY W. | Overall Experience
Storage locker had a rat infestation to the point where my things were covered in urine/feces. The staff wasn't helpful in the slightest and was quite rude through my entire re. Public washroom filthyALEXANDRA D. | Overall Experience
I had a good experience with the staff and the actual storage unit. Thank you for everything. No need to change anything except perhaps putting in a couple of lights in the actual storage unit.Monty M. | Overall Experience
We had pre-booked a storage locker last July, when we arrived it was not available; not enough characters to explain problems. Smelly, 100+ years old, always a "meh" attitude from staff.Shannon M. | Overall Experience
Delivered 2 days late and box sat wrong end out so couldn't open door, got numerous runarounds whenever I called, website and quoted price were unclear, misleading; got hung up on by Billing. Late p/uTerri K. | Overall Experience
By far the WORST experience I've ever had with any company. DON'T TRUST UHAUL. Unlawful eviction, theft, lying and then degraded by the manager. Cant reach anyone at office. Going public!nicholas L. | Overall Experience
Customer Service at the US central call center UHAUL not satisfactory. Did not pick up UBOX on promise date. Unable to confirm arrival of UBOX at destination. Failed to advise Topaz Ave of Move Out.laurie r. | Overall Experience
When I checked into the storage unit, UHaul seemed understaffed. It took a long time to find an employee outdoors who could unlock my storage locker for me. The floor of the storage unit was dirty.Elissa W. | Overall Experience
Too many uhaul vans/trucks at this location -blocking storeage unit B doors. - problem with incorrect info put on contract (problem solved by Van offic) - they have no staff and very long waits -debbie R. | Overall Experience
Only complaint was that our locker was upstairs (A234) but had no elevator. We have a lot of books and I seriously worried about people hand-packing very heavy boxes up and down the 14 stairs. KateKathleen B. | Overall Experience
The staff I dealt with in person and on the phone in the location I was at were very friendly, helpful and pleasant.katherin s. | Overall Experience
The Manager, Bronwyn assisted drug dealers to break into my storage unit.Anthony B. | Overall Experience
The original manager was no good at any of this stuff the gentleman who through his back out for U Haul though is a great man and his staff is great too ☺️Malcolm F. | Overall Experience
Great staff! Cheerful, helpful, patient. Their own uHaul trucks block the loading dock however. That was annoying, but it is a small lot.Alexandria R. | Overall Experience
Outdated and expensivevictoria a. | Overall Experience
Thanks for all your help amd recommendations. We appreciate ihaul and its commitment to its clients! Considering how busy everyone is, they were awesome. Again thank you.LIS K. | Overall Experience
Unfortunate vermin infestation (apparently due to another customer storing food) resulting in mice feces and urine all over our belongings. Uhaul should have notified us at the time it occurred.Robyn U. | Overall Experience
Rates are reasonable. The half floor storage is not the best.ghislaine b. | Reservación
The people were very nice. I just didn't like that it closes at 5 pm.doug c. | Reservación
a little unorganized but overall, Uhaul did what I needed.sam r. | Overall Experience
Absolutely top notch service Luc went way above and beyond to help make our move a little easier. Tim was extremely helpful as well. Way to go!!! Excellent customer service. So thankful.Max D. | Reservación
I would prefer to discuss my comments over the phoneDavid S. | Overall Experience
Good experience overall, thank youEvan S. | Overall Experience
absolute chaos at that location, waited 2 hours to see someone at the front desk, understaffed disorganized, then after that still rude at front desk. don't see how this place will stay in business.Kent R. | Reservación
the lineups for service are always longer than 1/2 hour. There is never enough counter persons. I had to go back to the office 3 times to get proper access. Not a good day at UHaul. Locker was greatJanet C. | Reservación
Everyone involved with the Victoria drop off location on Topaz were amazingly helpful.James M. | Reservación
I had to throw all of my boxes out because they were covered in rat feces. I was told since I did not get insurance nothing could be done. I paid for a service, and your duty of care was not fufilledMichelle B. | Overall Experience
Very smooth and friendly experience. Luke the manager was outstanding in his service to us as well as all the staff. ¡Gracias!Brett J. | Reservación
.Michael F. | Overall Experience
Our move was very smooth Thanks so muchMaria G. | Overall Experience
My experience with u-haul Victoria was great ... friendly staff ... polite And courteous. Would most definitely recommend this place of business!!Linda M. | Overall Experience
I reserved a 5x12x8' space, filled truck with 5x12x8' of stuff, drove 1000km, and found that the space was only 5x12x6', 25% smaller than I expected. No reduction in price, no bigger space available.Steve H. | Reservación
Stood in a line for 20 min. Had already used online app. app would not allow us to p/u cargo van once we found it.. Returning it was met with the same confusion and longer line up. Limited staff.April S. | Reservación
despite being extremely busy, the staff worked overtime to make sure the huge line of customers got served. they deserve to be commended for all their hard work.Tristan N. | Reservación
I realty like the store in Langford, its easy to use as a UHAUL service.Jodie M. | Reservación
Storage unit we had reserved was not available as per our confirmation received from U-Haul. Only smaller and larger available. Larger had poor access and dark, so we had to go elsewhere.jason d. | Overall Experience
Everything was exactly as I had left it two years ago. No damage was done to any of my items. Employees were friendly and helpful as always. Would return to this location again if in Victoria again.AUBREY F. | Overall Experience
Our Uhaul experience was an easy process. In addition, all representatives that we spoke to regarding an extension on the Uhaul and storage space were very friendly and helpful!Dave A. | Reservación
We had a great move thanks to U-Haul. The truck was comfortable and surprisingly easy to drive. So happy we went with U-Haul!Robert C. | Reservación
An older facility with poor elevator service but well run with excellent friendly staffpeter m. | Overall Experience
Great help thanks againPaul M. | Reservación
The entire experience with U-haul was very frustrating from beginning to end, most frustrating however was lack of consistent information from various staff.jessica h. | Reservación
The was very nice but may need a few more people at the front desk. Over all a good experience at Uhaul. Thank youColleen W. | Overall Experience
Very helpfulRon K. | Reservación
I made a reservation that you did not honour, tried to switch me to 2 units totally spread apart and one had a big pillar running at a 45 degree . I tried to cancel but have not heard from the manageDavid Y. | Overall Experience
Bronwyn at Victoria Uhaul was a life saver. Extremely helpful. CheersChristopher B. | Reservación
Bradley and all the staff were great to deal with. Excellent service.Richard L. | Overall Experience
Dead mice in our area rug we had to throw it out unfortunatelyJUDE J. | Overall Experience
Luc went above and beyond to help us in a number of ways. I did have problems with the self check-out app but the real, human staff were all helpful. Again, especially Luc.Angela I. | Overall Experience
Made the move so much easier and less stressful. ¡Gracias!Jeff K. | Overall Experience
Staff were okay but too few staff working. Long wait times. Broke freight elevator. Lock on the storage entrance was malfunctioning.Kerrin B. | Overall Experience
The staff are fantastic and truck rental convenient. The mouse problem in the storage units is terrible however and should be dealt with. There were feces everywhere and clearly large numbers of miceJames M. | Overall Experience
Great service all aroundPAT M. | Overall Experience
after 8 months of storage our belongings smelled musty and wooden items with drawers were stuck shut and still are. Staff were not helpful at all. I would like a response.Christine N. | Overall Experience
really friendly,helpful, respectful and understanding. it is a convenient location and easy access/ thank youCAROLLE SHAHIRA L. | Overall Experience
Hello, always changing the entry system, over worked staff, not friendly, rat pellets on our couch and boxes, yuck! Over three years over $7000,so no, not recommending.COLLEEN P. | Overall Experience
I never moved in but yet the move out date is over 30 days from when I moved. The manager at this location is rude and very inappropriate. He is padding his numbers and staff don't do safety checksRachael S. | Overall Experience
The staff were very friendly, helpful and a pleasure to deal with.CHARLES M. | Overall Experience
GraciasSpencer G. | Overall Experience
Thank you to Bronwyn and the team for their professional service and support of our move!Paul K. | Overall Experience
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
We have the largest selection in the industry!