Customer Reviews for U-Haul Moving & Storage of Victoria

Clasificación:

5.0

Love what you do :)

Clasificación:

2.0

Charge double what I was quoted. I will be requesting an inquiry at a few levels. Shady business practices that figure people will just pay.

Clasificación:

3.0

Ensure all fluids are topped up. This includes windshield washer fluid. Better lighting in the lot will also help.

Clasificación:

3.0

Yard workers were more interested in their phones than doing their job. I had to park and unhook a 6-12 enclosed trailer by myself. Worker just pointed his finger and walked away. Obviously some training needs to happen.

Clasificación:

1.0

These negative comments do not apply to the desk/yard staff. The staff were calm, patient, and as helpful as they could possibly be in a situation where there were no vehicles available and a long line of angry customers. However, I can't believe what terrible business practices uhaul has. After "guaranteeing" a vehicle online, there were simply no vehicles for any of the long line of people when we got there. Apparently several vehicles were overbooked, broken, or missing. While an occasional broken vehicle may be unavoidable, the company needs to be flexible enough to be able to absorb the unexpected. Uhaul needs to seriously improve its fleet management.

Clasificación:

3.0

El cliente no dejó un comentario.

Clasificación:

4.0

An actual walk through with the customer. Truck was dirty and had lots of scrapes, holes, dents etc that were not made aware to me. They forgot my furniture blankets that I paid for. I Couldn't afford to go back and get them. There was less than a 1/4 of gas when I was told there would a 1/4 tank. At least $15-20 of extra cost on my end. I was definitely overcharged, my quote was just under $100 and I paid almost $150. Only good thing was the guy that helped me was funny and a good employee but between shoddy equipment and being overcharged I am very disappointed. Would not recommend your company to friends. Please contact me for follow up.

Clasificación:

5.0

The 2 units I rented leaked and caused damage to my customers household goods my suggestion is to have roofs and seals on roofs checked also water came up thru wheel well in truck also my customers not happy about water damages

Clasificación:

4.0

El cliente no dejó un comentario.

Clasificación:

3.0

El cliente no dejó un comentario.

Clasificación:

5.0

El cliente no dejó un comentario.

Clasificación:

1.0

Truck leaked water and destroyed a bunch of our boxes. It was dirty and very poorly maintained. The facility is dirty and staff seemed very disorganized.

Clasificación:

2.0

i generally have good experiences, but i was recently provided a truck with a slowly leaking tire. not really acceptable to fill it up and pass it on to the next customer, be it another customer or uhaul themselves

Clasificación:

4.0

The computer system was down when we arrived to pick up our reserved vehicle. The vehicle was there, the key was there, we had uploaded the required check in materials but we were not allowed to take the vehicle because the “ system” was down. We were one of three customer groups trying to pick up a vehicle at the end of the business day. The store was about to close and we would have had to leave and return at some unspecified time later in the night to pick up the key at a lock box. Very inconvenient as we did not have a car. Fortunately, the guy at the shop hung on with us till the system was back up and had us on our way 1 hr after our original pick up time- but we were extremely grateful for the extra time and effort he have because it was cold and raining outside- I would never have forgiven Uhaul if we had been sent away without the reserved vehicle. A near disasterous experience saved by the front line staff that made a bit of effort

Clasificación:

1.0

Pick up was a very long line, parking lot was a traffic jam, didn't enjoy the morning experience. Van worked great and was clean etc. Drop off was smooth quick and easy.

Clasificación:

4.0

El cliente no dejó un comentario.

Clasificación:

1.0

Another brutal and last ever experience with Uhaul. I just returned the truck and was charged $70 in fuel for 6 kilometers. How is that possible. This is the second rental in a row that I booked a dolly and I was assured it would be there. It was not. I have never received such poor service 2 times in a row. My number is 250-571-0672. If someone wants to call me and talk about reimbursement that's fine. Otherwise I am going back to Budget. Never had this kind of grief with them. Pathetic.

Clasificación:

4.0

El cliente no dejó un comentario.

Clasificación:

3.0

It was very frustrating to not be able to leave my car at the facility, nor to leave it nearby as apparently it is quite a high crime area and vandalism is a huge issue. I did not know this and had I known in advance, I could have made advance plans. Staff were calm and pleasant. It was virtually impossible to do a 360 walk-around of the vehicle to check it out beforehand as they were parked cheek- in- jowl. It would have been nice for staff to pull the vehicle out and do the walk around with me, as is done with car rental places. The snow in the parking lot made manoeuvring very difficult. I always find having to leave the tank at 1/4 full awkward and a little cheeky. Full tank at pick up and at leave off is much easier and takes the guesswork out of "how much do I put in to get to 1/4 tank"?

Clasificación:

3.0

The reason I send equipment isn't maintained The knob for the window to roll down was missing The power steering was very difficult to turn even when the truck got moving The truck I was driving was extremely hard on fuel. I rented the 26ft truck 3 Times previously and only spent $50 in gas. Even though I want some extra miles I put in $125 to keep it topped up to return. The truck I was driving the cargo light didn't work at all nor did the interior light for the van. This van needs some work and the next time I rent I will not rent this particular truck. Overall Uhaul is amazing and I will use Uhaul for all my moving.

Clasificación:

3.0

The side windows and mirrors should have been wiped so that I could see to back up. All the measurements, speedometer, odometer invoice are in imperial rather than metric. In Canada the official measurement should be used.

Clasificación:

5.0

El cliente no dejó un comentario.

Clasificación:

4.0

I asked about your mobile mini storage containers but no one on site had any rate info. This could easily be addressed with a website to employees.

Clasificación:

1.0

El cliente no dejó un comentario.

Clasificación:

5.0

Remove snow from vehicle prior to renting.

Clasificación:

5.0

El cliente no dejó un comentario.

Clasificación:

2.0

My reservation was wrong. Had me in to pick up truck at 9 P.M.. why would I pick it up 2 hours after the location closed. 2 windows to check in but only one in operation on the busiest day of the month. Reserved appliance dolly and furniture dolly but was told they are first come first serve. Why would you ask customer to reserve if they are not available. Had vehicle parked on busy downtown Victoria street. Once loaded and ready to go unload the truck would not start. This Uhaul experience was the worst ever and I will probably not rent from Uhaul again.

Clasificación:

4.0

El cliente no dejó un comentario.

Clasificación:

5.0

El cliente no dejó un comentario.

Clasificación:

3.0

The first Cargo Van that was rented to me had a smashed out rear window, had the go back in and exchanged the Van. The staff was very unstaffed and doing there best with the amount of people that were in line. Some customers were upset and rude but your staff handled it very well. My reservation was for 10am and with the very long waits and having to exchange the Van I spent over an 1.5 hours there, with the reservation they should have accommodated a new drop off time. To reflex the customers wait time in the line ups .

Clasificación:

5.0

El cliente no dejó un comentario.

Clasificación:

4.0

smooth drop off, I did inform them of the rim issue and that it should not go out again until it is fixedd

Clasificación:

5.0

I had a LOT of problems with your scheduling department. You need better customer service agents in there.

Clasificación:

3.0

Car in Canada must metric. Ours was all Miles and Gallons. Customer service was poor; no smalll boxes left, no one to help, huge lineup on Dec.31st, only one person to serve. No snow chains available to rent, we got stuck in the snow, No reasonable visitor parking on site. Total charges way over basic offered price, due to excessive costs per km. Apparently the management has changed and we did not appreciate that you very obviously onle hire East Indian people. Customer service was such that we did not really feel welcome.

Clasificación:

5.0

Better communication with Clients, especially when they enter the office/admin area. It was very frustrating, unprofessional and confusing. A man in front of us walked out before getting service.

Clasificación:

5.0

was a pleasure!

Clasificación:

3.0

At the end of the month, try to have more than one person working on the tills. Clean out the trucks so they are not full of the last customer's dirty moving blankets. Make sure the window rollers have nobs on them, and make sure the cargo lights work. That said, the staff were friendly and helpful.

Clasificación:

3.0

No windshield washer fluid in truck and call-in number for support during rental went to somewhere in the USA with long response interval that couldn't help anyway. Truck was otherwise OK, staff onsite was pleasant.

Clasificación:

1.0

El cliente no dejó un comentario.

Clasificación:

1.0

The location and 1 of the employees I dealt with there were top notch, but the overall experience with the booking website and returning were absolutely terrible. I filed a complaint on Wednesday, and it was supposedly supposed to go to someone named Bradley, the UHaul rep for Victoria BC, but haven't heard anything back from him. Which is making this experience even worse. I will file another complaint if I don't hear from someone soon.

Clasificación:

3.0

The staff was really friendly and kind . And because of the weather the van was covered in snow. I was told because they didn't have the furniture dolly the furniture pads would be free and I see a 5$ charge that kind of soured it a bit . All in all the staff were good

Clasificación:

5.0

El cliente no dejó un comentario.

Clasificación:

3.0

Having booked in advance first thing in the am. You'd think they could brush off the snow or atleast provide a brush.

Clasificación:

5.0

Simplify the drop off process..

Clasificación:

3.0

Do not solicite survey responses early in the morning, Ie. 6:07 A.M.

Clasificación:

2.0

We waited a really long time for service. Then, even though we had reserved *and* checked in online, we still had to give our names and phone numbers multiple times, so it doesn't seem like there was any point in the online check-in. Finally, the moving equipment that I had reserved, a dolly and moving blankets, was not provided. Mask wearing protocol was slack. What was good was that the truck was very clean, and the damage reporting by phone worked. The person at the counter gave us an extra hour on the rental to make up for the long wait for service. The return went smoothly too, so overall things went OK.

Clasificación:

5.0

El cliente no dejó un comentario.

Clasificación:

2.0

Your equipment is very good as well as your selection of moving supplies. Your pricing is also very good. The customer service is poor, there is usually only 1 person serving customers resulting in long line ups. I was going to return boxes that I didn't use and after a half hour in line I just gave the boxes away.

Clasificación:

1.0

I have rented here several times and each time they are completely unorganized. This time the truck was not ready, then they could. Or find the key, they did not have clean pads ready or did they have either of the two dollys that I had ordered. This is probably the most unorganized business I have ever used in Canada and I am not one to normally complain. The customers in front of me said the same thing. This place really needs a manager to get things in order. If it was not the only truck rental in town I would not have rented there from my last experience which was similar.

Clasificación:

4.0

El cliente no dejó un comentario.

Clasificación:

5.0

El cliente no dejó un comentario.

Clasificación:

5.0

Good service, excellent rates

Clasificación:

4.0

El cliente no dejó un comentario.

Clasificación:

2.0

Was given the wrong vehicle -this was corrected vehicle offered gas tank was empty. I was over charged pretty lousy experience. Feel sorry for the staff sensed poor mgmt.

Clasificación:

4.0

El cliente no dejó un comentario.

Clasificación:

5.0

El cliente no dejó un comentario.

Clasificación:

1.0

I waited in line for over one hour for service then to be told that I could not have that hour back once I leave with the truck as it took my scheduled time to get to the front. So I would get less time with the truck I paid for plus I was told the vehicle wasn't even ready so they gave me a different one. I doubt I'll ever use U Haul again after this.

Clasificación:

1.0

El cliente no dejó un comentario.

Clasificación:

1.0

El cliente no dejó un comentario.

Clasificación:

3.0

El cliente no dejó un comentario.

Clasificación:

5.0

Everything was fast and efficient - plus still open on boxing day with snow and -7.

Clasificación:

3.0

better coordination between office/reception and yard staff

Clasificación:

3.0

I think the charge of $1.27 per mile was too much. $1.00 would be more reasonable.

Clasificación:

1.0

El cliente no dejó un comentario.

Clasificación:

5.0

El cliente no dejó un comentario.

Clasificación:

1.0

El cliente no dejó un comentario.

Clasificación:

5.0

El cliente no dejó un comentario.

Clasificación:

1.0

We arrived to pick up our rental trailer and could not get it because the previous renter had deficated in it and no one on site wanted to clean it and they didn't have another to give us. We had travelled from Mission to Victoria to move our daughter home from university and were on a limited schedule with non-refundable ferry reservations.

Clasificación:

5.0

El cliente no dejó un comentario.

Clasificación:

5.0

When I picked up the unit, the staff member prepared me for how busy it would me when I returned it. He was right and his advice saved me a lot of time. He is a top notch agent for U-Haul.

Clasificación:

5.0

El cliente no dejó un comentario.

Clasificación:

2.0

I waited in a lineup to just find out information about the drop off process. I was told there was a guy outside the yard that I could find to talk to. It took half an hour to find a guy and was very uncommutative to me but what I needed.

Clasificación:

2.0

El cliente no dejó un comentario.

Clasificación:

2.0

Truck can was not clean and the cup holders were full of water or some liquid. I ordered packing blankets but no one helped me with them and just told me to grab them from a pile of used blankets. Gas was not full and I put in gas but was charged fuel anyways saying there was more in it. Not a good experience.

Clasificación:

5.0

Easy check in and return

Clasificación:

1.0

Neither the pick up nor the drop off were the ones I selected online when I made the reservation. The pick up location I was sent to was four blocks away from the actual pick up location. Not impressed.

Clasificación:

1.0

I had the uhaul break down. It took 2 1/2 hours to get assistance. The employees were polite, but that is a long wait. They were going to get the FULL uhaul towed to the new location, but we didn't get the keys until the next day. It was going to be parked at my house overnight. I insisted to send someone who could try and fix it and after lots of pushing, they sent someone, he jumped it and all was okay. Once dropping it off, I was charged full cost. Plus $50 for fuel. I refueled to 1/4 of a tank but the check in guy said it was off and charged me. How am I suppose to know at the pump how much to refuel. Its done like this on purpose, seems in poor taste for customer service. There also wasn't any orange triangles or anything to put on the road to alert traffic to go around me while broken down for 21/2 hours on a main road. So overall. Not good.

Clasificación:

1.0

I drove 8 miles and was charged 9 litres in fuel.

Clasificación:

3.0

We had a 30 litre gas ration , picked up tuck only 1/4 full , going to Alberta , makes driving a big truck a concern, no windshield washer fluid ,poor wiper blades ,winter tires but not much tire tread ,no snow brush in truck The gas was marked 1/4 but was actually a little bit lower , when I returned the truck insisted I had to put gas in it Because of gas ration , Hiway closures and detour was late returning the truck ,maybe a little bit of a break would have been nice

Clasificación:

3.0

El cliente no dejó un comentario.

Clasificación:

3.0

El cliente no dejó un comentario.

Clasificación:

3.0

I find the new system difficult and impersonal. I did not enjoy having to do the walk around on my own in the dark, I would much rather have had someone with me. I did not find the staff at the desk particularity friendly and they seemed to think I ought to know how the new system worked without explaining it to me. Dropping off using the app was also much less pleasant than having someone with me. I may look for somewhere else to rent in the future.

Clasificación:

5.0

El cliente no dejó un comentario.

Clasificación:

5.0

El cliente no dejó un comentario.

Clasificación:

5.0

Excellent service easy to use and worked very well

Clasificación:

5.0

El cliente no dejó un comentario.

Clasificación:

4.0

I am still waiting for final bill, I am also unable to locate my bill online and the phone lines have such a lenghty wait time. contract # 89723832

Clasificación:

4.0

I arrived a few minutes early to pick up the trailer, and got charged an extra day rental. Long lineup with only one person on, so I did not 'wait until my time' - then I would have been late to pick up. things that make you go hmmmm....

Clasificación:

4.0

Employees went great

Clasificación:

3.0

Store seems to be understaffed. Took a while before I could talk to an employee

Clasificación:

5.0

El cliente no dejó un comentario.

Clasificación:

5.0

more staff would be helpful to reduce the wait time.

Clasificación:

4.0

El cliente no dejó un comentario.

Clasificación:

3.0

El cliente no dejó un comentario.

Clasificación:

5.0

El cliente no dejó un comentario.

Clasificación:

4.0

El cliente no dejó un comentario.

Clasificación:

1.0

- Dollys were missing from order - Previous renters items were still in truck - Were told to drop off truck at different location, once there we were unable to drop it off

Clasificación:

3.0

The vehicle I rented was full of water, I had to dry the inside before using it. The vehicle had damage to a tire and was never able to contact the local office by phone to make sure it was okay. The customer service from the general number was amazing and the two young mean that almost looked identical one who worked the morning and one working the evening shift provided EXCEPTIONAL service which the general manager completely lacked. I would give the two young men raises and promotions as they would be the reason why I would suggest U-Haul to a friend or family member. Vehicles should have a thorough check and notes about the damage on the vehicle should be shared with the renters so then renters know it it safe to drive. I would have rated it higher but the ability to contact and talk to someone locally was completely impossible and when I clearly asked for a call back by a manager and that never happened.

Clasificación:

1.0

There was no place even remotely close to park. The truck was dirty and poorly maintained. The rolling door was stiff and the ramp didn't work properly. The staff were kind of rude and hard to understand. I will never use U-haul again!

Clasificación:

4.0

Very friendly staff when picking up and dropping off. Thank you! If would be nice for some music in the store part… it's very quiet while waiting. But if that's my only critique that's pretty good!

Clasificación:

5.0

El cliente no dejó un comentario.

Clasificación:

3.0

El cliente no dejó un comentario.

Clasificación:

3.0

El cliente no dejó un comentario.

Clasificación:

4.0

El cliente no dejó un comentario.

Clasificación:

5.0

El cliente no dejó un comentario.

Clasificación:

5.0

El cliente no dejó un comentario.