Customer Reviews for U-Haul Moving & Storage of Victor

7,202 comentarios

8045 State Rte 96   Victor, NY 14564
(W Of Eastview Mall)

(585) 425-3110

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(585) 425-3110

8045 State Rte 96
Victor, NY 14564
(W Of Eastview Mall)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Jon S. 
Clasificación:
4.0

There was problem with the brakes. When you press the brakes the front end was shacking also the drive side door light came on and I had to open and shut the door a couple of time time get the light to go off

Lisa K. 
Clasificación:
5.0

Oil change message came up on display with only 7% life left...no issues however. On cargo van. Needs oil change

Andrew L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Brad N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steven S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Klaus P. 
Clasificación:
4.0

We ordered 30 blankets but they only had 12.don't understand why they didn't have what we ordered well in advance.

Thomas H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric W. 
Clasificación:
5.0

Nothing. Mackenzie was excellent!

Easter T. 
Clasificación:
5.0

Nice and smooth

Brent D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Randall N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elmer R. 
Clasificación:
5.0

Great service and lots of information was given

hector D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd N. 
Clasificación:
4.0

I waited for 45 minutes at the sign in desk in Victor NY for my turn to speak to the rep. I had a reservation made online. Rep was very good, but there is too much work for one person.

Karl B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

doug D. 
Clasificación:
5.0

McKenzie and the team are fantastic!

Anthony S. 
Clasificación:
5.0

None. McKenzie was awesome!! Very professional and helpful!! Great personality/ looks and attitude to be the General Manager for sure!! Thank you McKenzie

DONALDW S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephen B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jodi T. 
Clasificación:
5.0

Mackenzie is always incredibly helpful, and Derek and Will have also been so helpful in the past. Everything is clean and well run, and the information is so good. We recently had to rent an additional U-Box on a day where we couldn't get it delivered, and Victor U-Haul made calls and worked with us until we could get one, saving our move.

Andrew H. 
Clasificación:
5.0

Went well. Everyone there was nice.

Robert D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christopher F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Stephen R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joseph V. 
Clasificación:
5.0

The only thing I would recommend is building an access road from the gas station next door back to U-haul instead of having to go through the mall to get back to your parking lot.

Royce C. 
Clasificación:
5.0

Why is it that it's pretty much a guarantee that I'll have to stand in line for 25-30 minutes EVERY time I get a truck from Uhaul at this location? I'm a regional sales manager for a huge company, and I do everything I can to improve my customers/end user's experience. You guys at Uhaul have made zero attempts to speed up the rental process. Why? You make it easy for your competitors to gain market share over you. All they have to do is make it so an incoming customer can get in and get out in under 10 minutes, and your sales will fall drastically. Why don't you guys be cutting edge innovators instead of reactors. Just curious

Patrick Z. 
Clasificación:
3.0

Short handed, leading to long wait lines, not cleaned trucks, the 800 number had a greater Han 1 hour wait and the web site was down

Mark G. 
Clasificación:
4.0

Don't rent at 5 pm when return of vehicle is also5 pm. Not allowing time for paperwork and cleaning before next rental.

SANDRALEE J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joseph R. 
Clasificación:
5.0

To check in your rental when complete the wait on the phone is ridiculous at 90 minute wait times. That's the 1800 uhaul number. Two weeks ago a friend had the same problem but there wait was 3 hrs even worse.

Larry B. 
Clasificación:
5.0

Online return process is horrible. Had to go manual because I couldn't get past the photo of the odometer. Person at Victor was very nice and professional hence the high marks.

Theodore D. 
Clasificación:
4.0

Nothing. Always a great place with helpful personnel

Ellen F. 
Clasificación:
4.0

The truck was clean and ran well, but the brakes were very rough. When the brakes were applied, even a little, the truck shook like it was suddenly driving on a washboard road. It also felt like the front rotors were warped.

John E. 
Clasificación:
5.0

I wish I wrote down the lady's name she was awesome!!! We will be back

Caroline B. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAMA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wesley P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vernon F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Christopher P. 
Clasificación:
5.0

McKenzie is great always on top of everything!

CHARLESHAITH F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffery K. 
Clasificación:
5.0

Keep the same employees that I dealt with: on the phone the day before, at pickup, and at dropoff.

Thomas H. 
Clasificación:
2.0

(What appeared to be store manager) walked over and Offered to raise the price while trying to understand the pricing structure. (“If you keep asking questions the price goes up.”)

Tanner C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Carla S. 
Clasificación:
4.0

I wasted a great deal of time looking for a drop off location before coming to this one. Google maps and the uHaul website lists MANY "neighborhood" locations that are not there or not accepting equipment. It was very annoying and difficult after a long day.

Scott P. 
Clasificación:
5.0

El cliente no dejó un comentario.

john J. 
Clasificación:
4.0

N/C

Deshawn C. 
Clasificación:
5.0

Good friendly assistance

AAROND C. 
Clasificación:
4.0

I am concerned about your apparent changes in your rental practices. Specifically I rented a pickup truck for $19 a day. The store agent wanted the truck back in 4 hours but No reduction in my daily rental rate. Either you need to change the rental rate or STOP advertising the $19 a day rate. Look like a law suit coming to me

JOELDAVID C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas C. 
Clasificación:
5.0

Friendly service.

Joe K. 
Clasificación:
5.0

Very friendly

Jermeme W. 
Clasificación:
5.0

El cliente no dejó un comentario.

john V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vincent P. 
Clasificación:
4.0

There was a huge amount of dog hair all over front seats which I spent time using a sticky lint/hair brush cleaning up when I arrived at my house.

BRADLEYJOHN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

jeffery K. 
Clasificación:
5.0

El cliente no dejó un comentario.

kevin R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank T. 
Clasificación:
1.0

Find a friend with a truck and do not use U-Haul services. I may change my recommendation if U-Haul can make it right with a refund.

Rebecca S. 
Clasificación:
5.0

El cliente no dejó un comentario.

greg M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chad W. 
Clasificación:
5.0

El cliente no dejó un comentario.

todd J. 
Clasificación:
5.0

Derek was so helpful and patient with two newbie trailer hitch people! Took all the time we needed to be safe and confident.

ANNE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES D. 
Clasificación:
5.0

Van floor was muddy, never washed, impossible to reach someone on the phone, long wait at front desk to return van

Visnja C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenny R. 
Clasificación:
5.0

Outstanding job by Makenzie Jones! Professional, efficient and willing to go above and beyond!!

David B. 
Clasificación:
3.0

i FELT FINANCIALLY DUPED. i THOUGHT I WAS PAYING BETWEEN 20 AND 40 DOLLARS TO RENT THE TRUCK FOR TWO HOURS BUT THE TOTAL BILL WHEN IT ARRIVED IN MY EMAIL WAS OVER 70.00.

COLLEEN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julianne R. 
Clasificación:
5.0

Brian was the only person working, but he provided excellent care. We rented a trailer for our new Telluride and we needed a ball installed and adapters for the lights. Brian got us safely on our way.

ROBERTJEFFREY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert C. 
Clasificación:
3.0

El cliente no dejó un comentario.

PATRICKJAMES M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbra S.  |  First Impressions 
Clasificación:
4.0

Everything went as expected. No unnecessary delays. Makenzie at the desk was very helpful and explained everything in detail. The truck ran very well.

Lou F. 
Clasificación:
5.0

Very seemless operation and pleasant employees

Aaron C. 
Clasificación:
5.0

Waiting for the reimbursement for the milage overbill

Craig T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeff W. 
Clasificación:
1.0

Our vehicle was unfit to drive. The rear lights did not work, the dashboard lights did not work (could not see speedometer at night), and the headlights were dim. We did not realize this until after dark, with a full truck.

Lisa C. 
Clasificación:
5.0

Not much. The man who helped us could not have been nicer. He explained everything to us and even helped when I went to the wrong truck.

Geoffrey R. 
Clasificación:
5.0

Friendly and efficient staff. Great experience.

Randy M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Samantha M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephen B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER F. 
Clasificación:
3.0

We arrived at 10AM to pick up our truck. There was no one in the store. We finally tracked down a very nice young man who assisted us. There was another person there but he was in the bathroom for the 45 minutes it took us to get the truck. We were the only customers at the facility.

Peter B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rick R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shaun B. 
Clasificación:
5.0

I personally don't think that the company needs any improvement. I have rented on a couple of occasion and have been very satisfied with the product and service.

Wigberto C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald K. 
Clasificación:
3.0

Truck was terrible , I couldn't turn the ignition the right front end Shook I couldn't go over 40 miles an hour . I did tell the gentleman at the store and he said yeah we know . The attendant never changed the gas level so I was charged $7 extra dollars even when I had put gas in already .

Teresa S. 
Clasificación:
5.0

Nice place friendly people. But I wish the per mile was cheaper

James C. 
Clasificación:
3.0

El cliente no dejó un comentario.

RONALDGERALD N. 
Clasificación:
5.0

El cliente no dejó un comentario.

David B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew S. 
Clasificación:
5.0

The staff was sooo courteous,friendly an very polite an understanding...I love the storage space an I would definitely recommend this location for others an continue usage of this storage facility for myself as well...everything I needed to move was right there...Thank you for your excellent service. Ms.Range

siljuana R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alexis P.  |  First Impressions 
Clasificación:
5.0

The gentleman who checked me in was very friendly and helpful. He gave me a tour of the building and processed an upgrade quickly and efficiently.

Edward A.  |  Online Move In 
Clasificación:
4.0

Mackenzie was extremely helpful. Seems to be very customer focused, courteous and went above and beyond. (I had a tough time checking in my truck the evenign before and Mackenzie hlep with that as well as answering several question I had about the Storage unit. Be careful, I might go back and try to hire her !

Robert M.  |  Online Move In 
Clasificación:
3.0

Excellent customer service

Roynell V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RAULE M.  |  Overall Experience 
Clasificación:
5.0

Staff very helpful when i had questions and both at starting the rent and closing the unit. Great job. Thanks

James B.  |  Overall Experience 
Clasificación:
5.0

This staff was amazing and did a great job. My moving experience as many was all over they were a absolutely terrific when I arrived and picked up my items when I left. They are a wonderful team. Thank you definitely recommend.

Teresa t.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

J & J T.  |  Overall Experience 
Clasificación:
5.0

Extremely kind and wonderful staff. Highly recommend good experience from all. Courteous and helpful. Took care of my needs quickly showing me everything I needed to know. Facility is clean and storage size perfect.

Teresa t.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joan O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James B.  |  First Impressions 
Clasificación:
3.0

No one answered the bell at the storage entrance so understaffed and also normals were ever confirmed by anyone after I sent request to move out

visnja c.  |  Overall Experience 
Clasificación:
1.0

Terrible customer service. I moved from out of state and qualified for 1 month free storage. I requested a storage unit on the ground floor and paid for it over the phone. When I went there to pick up the keys it was on the second floor after waiting in line for over 20 mins I was given a ground floor unit. The counter person did not tell me it was a larger unit and that there would be a upgrade fee. When I received my bank statement there was a $154.00 charge and a $60.00 charge for the unit and upgrade. I immediately went down and ask why I'm charged this because I was told it was free. They said the person made a mistake and they would take it off and credit it back. That never happened after numerous attempts to get it taken off I was then told it was a bank problem and to call my bank, which I did but it was not my bank. It took many phone calls and trips to uhaul to get this resolved which was finally credited back. Would never recommend uhaul!

Linda M.  |  Overall Experience 
Clasificación:
5.0

Very helpful, clean, and easy move in and out. Thank you!!

Madison P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John H.  |  Overall Experience 
Clasificación:
5.0

McKenzie was great yesterday (5/31/21) with the checkout and helping relatives get their trailer rented.

DAVID L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

larry v.  |  Overall Experience 
Clasificación:
5.0

We used U-Haul Moving & Storage of Victor for storage. We stored our things there for almost eight months. The storage facility is nice and clean and climate controlled. We especially liked that we could drive our cars and rentals right in to unload, and again to load when we left. This is great in any weather and especially nice when it's too hot or cold out. They even have a nice little section where you can take or leave items in good condition. We bought packing materials and ended up renting a 15-foot truck when we were ready to move our things. The people there are great, over the course of this year we have spoken to four employees there. Each person was kind, treated us with respect, and was very helpful. I highly recommend using U-Haul Moving & Storage of Victor.

Mark W.  |  Overall Experience 
Clasificación:
5.0

Lights in the unit.

Karen C.  |  Overall Experience 
Clasificación:
5.0

Monty was excellent. Great employee who served out country in the USAF. Excellent hire!

larry v.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

jacqueline v.  |  Overall Experience 
Clasificación:
5.0

This was a very positive experience. I particularly appreciated Mackenzie's positive and helpful manner on the phone when I was trying to co-ordinate my move-out remotely.

rebecca m.  |  Overall Experience 
Clasificación:
5.0

wonderful place and amazing staff!

Sarah E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert T.  |  Overall Experience 
Clasificación:
5.0

Great service.

Karen C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

rita t.  |  First Impressions 
Clasificación:
3.0

Checking in was difficult. Didn't have my reservation as I booked it.

Jody L.  |  Overall Experience 
Clasificación:
5.0

Access was excellent even on a rainy day since the vehicle could be loaded or unloaded while under roof. We had several people helping us move. They all said it was great.

Larry N.  |  Overall Experience 
Clasificación:
5.0

Friendly staff. Conveniently located facility. Clean and well maintained. Everything you would expect from uhaul! Thank you to all the people at uhaul of Victor!!

anthony f.  |  Overall Experience 
Clasificación:
5.0

Very professional. Would use this facility again, very impressed!

susan z.  |  Overall Experience 
Clasificación:
4.0

The people were great but no one could find my reservation on the computer. I had just enough time so the delay was unnerving. Kathy was a big help.

Scott B.  |  First Impressions 
Clasificación:
5.0

This facility went above and beyond to accommodate my storage needs. Returning my rental trailer was quick and easy too. Couldn't be easier - Thank you!

Roy P.  |  First Impressions 
Clasificación:
5.0

Adam was outstanding. My pick up he was so helpful getting me on the road. My return he was busy but kept engaged moving quickly to help several customers while working alone. Great asset to Victor st

Elaine V.  |  First Impressions 
Clasificación:
5.0

Great crew, all were friendly and worked hard to complete their tasks.

Doug A.  |  Overall Experience 
Clasificación:
2.0

Dirty toilet in the bathroom. Bad workers: Didn't know how to set alarm right. Dumb & bad operator on the phone I called due to alarm going off b/c alarm wasn't set right. Too expensive. Overall bad.

Rachel H.  |  Overall Experience 
Clasificación:
1.0

I’m being over charged for the same unit that I see online for $30 cheaper and have been charged a $50 late fee at times for being 1 day late with payment.

Robyn E. | Reservación
Clasificación:
4.0

Great experience overall.

Carrie K.  |  Overall Experience 
Clasificación:
5.0

The storage unit was perfect for the month that we needed it. Temperature controlling is a great feature. And it was nice that it was free due to our one way truck rental!

Laura M.  |  Overall Experience 
Clasificación:
5.0

very friendly and helpful

Ted K.  |  Overall Experience 
Clasificación:
3.0

Storage space offered was smaller than expected, a larger unit was not available though offered. I almost lost the contracted Moving Help and I had to go to another UHaul. It was a nightmare for me.

Elba V.  |  Overall Experience 
Clasificación:
5.0

Nothing against the facility but if you pay for storage you should have 24 hour access to your own personal belongings instead of business hours. I'm sure there is a reason but this is for corporate.

TYLER C.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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