Customer Reviews for U-Haul Moving & Storage of Victor

6,881 comentarios

8045 State Rte 96   Victor, NY 14564
(W Of Eastview Mall)

(585) 425-3110

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(585) 425-3110

8045 State Rte 96
Victor, NY 14564
(W Of Eastview Mall)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Make it easier to actually talk on the phone to folks at the Victor location. I had an easy question in that I dropped my trailer off the night before and could not take a picture to finish the online return. Just needed to tell them that and verify it was there and was on hold for 45 minutes with the call center who did take care of it just fine. Ms Jones at Victor was excellent as were the people on the call center that worked hard to find me the right trailer for the day I needed it close to home. Completely satisfied.

Matthew F. 
Clasificación:
2.0

I rented my U-Haul on line and chose to do the mobile pick up for 5:00 pm on a Saturday. When I got to U-Haul to pick up my truck, I got through some of the steps for the mobile pick-up and then got a message indicating something like "verifying" something... The website for this location indicated that the store was closed. So I ccalled the 1-800 number listed on my mobile device and after 20 minutes on hold, still no one answered. Then we drove around the store and saw that an overhead door was open, so I decided to try the main door and luckily they were in fact open still. They eventually got me all set and gave me the keys (but guess what, the keys were actually suppose to be a mailbox for me to pick-up through the mobile process. So I think the issue with my mobile check in was because the keys were never put into the mailbox like they were suppose to be. Thank goodness the store was still open, but what if I had gotten there a little later then I planned and I wasn't able to get the keys? This would have messed up my entire plan to move form one house to another! I will say that once I got inside and dealt with real live people, the people I dealt with were very courteous and helpful, but I should not have had to go inside to begin with. So, my truck was fine, the people I dealt with were helpful, but this experience was very stressful at a time that no one needs added stress.

dorothy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcia W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBRAANN N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joel C. 
Clasificación:
5.0

This staff was amazing and did a great job. My moving experience as many was all over they were a absolutely terrific when I arrived and picked up my items when I left. They are a wonderful team. Thank you definitely recommend.

Teresa t.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KELLY D. 
Clasificación:
4.0

Macenzie was extremely helpful!

Frank J. 
Clasificación:
5.0

El cliente no dejó un comentario.

J & J T.  |  Overall Experience 
Clasificación:
5.0

Brightside Movers were terrible. It took them 7 hours to move our stuff (it was only supposed to take 3 hours) and they charged us double for the extra hours without communicating that with us. Would NOT recommend to anyone.

Corey H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIELJOHN M. 
Clasificación:
3.0

El cliente no dejó un comentario.

robert W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bryant J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Wesley P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALMA O. 
Clasificación:
3.0

U-Haul is U-Haul. A good example of what happens when there's almost no competition. This location is okay. Better than the mom and pop shops that I have seen. Beginning to think it's probably worth hiring a real moving professional. Especially if you are getting up there in years. Moving help isn't much help anymore either since no one wants to work anymore. Almost no moving pros among the “Moving Help” that I have seen in the last few years.

Loren B. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEOFFREY R. 
Clasificación:
4.0

Gracias

BARBARAANN P. 
Clasificación:
5.0

When returning our vehicle, there only seemed to be one person around so we had to wait a while to finish our drop off. But the staff were wonderful and friendly, the vehicle was clean and ran beautifully, it was great!

Kelly J. 
Clasificación:
2.0

Clerk did not act like he knew what he was doing and manager did not help him. Check in took over 30 min

Tom F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randall S. 
Clasificación:
5.0

No suggestions for improvement. Staff were very nice and accommodating.

MICHELLERENEE C. 
Clasificación:
1.0

I entered the parking lot at 4:59 PM on Sunday, September 12, 2021 and the lights were off and at 5:00 PM the manager was locking the door. I parked the truck in the return lane and deposited the keys and contract in the night drop box. I was initially charged for two days rental and when questioned they reduced it to one day then charged me $20.00 late fee for not going on line to complete an after hours drop-off. The circumstances of this transaction have convinced me to discontinue doing business with the UHaul Company going forward.

MARKJ M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARDCHARLES T. 
Clasificación:
5.0

None, McKenzie was a pleasure and knew her job well. Both times I've used vehicles from this location have been good experiences. The first was for a cross country move and yesterdays was local. I really like the fact you can rent a reliable vehicle for a very reasonable price and have 24 hours to use it. This took pressure off having to return the truck and concentrate on the job I needed to accomplish. Recommend this location for your personal moving needs.

ROBERTA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIELJAMES B. 
Clasificación:
4.0

El cliente no dejó un comentario.

David A. 
Clasificación:
2.0

More updated trailers. They are very old. Unable to hook tie downs inside of them to fasten the stuff your are moving. Better employees-employee "checked" the lights, but when we stopped to get gas within a few minutes of leaving, the tailight wasn't working. We opened back door and all of the tailight wires were cut and hanging there. It could have very easily caused a short in our truck. How did he check them and did they work??? Not a happy customer at all!!!

Gerald L. 
Clasificación:
1.0

We were not informed until 15 minutues before our scheduled pickup that the vehicle size we put a reservation in for was no available. We had to accept the smaller size as it was past hours for all other companies that do rentals. It was a very shitty experience. No discount offered. When we go to the location to pickup our truck we saw 2x of the size we had requested to rent in the same area as the smaller size. The woman that called me gave me this as a solution "you can make multiple trips with the smaller truck". REALLY!? im going to make 2x 2hr round trips because you screwed up? Not to mention what that would have cost via mileage. Ultimately we were only able to move a portion of what we needed to move and went with a different company the following weekend to do the rest. Ill mention i reserved the vehicle 2 days in advance. why i only got a call 15 mins before we were going to pick it up that it wasnt available is beyond me. Left me ZERO time to try to find another viable option. I cannot believe we were not discounted ANYTHING or contacted sooner. i will NOT recommend Uhaul to ANYONE!

Willian S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CYNTHIATERESA W. 
Clasificación:
5.0

I have rented different equipment on multiple occasions at this location. I have been assisted at times by Mackenzie, Anthony, and Brian. They are the reason I drive past other locations to rent from their Victor location. They have always been friendly, courteous, professional and accommodating. It is obvious to me that this location has a good culture, which I benefit from as a customer. I find this is typically indicative of the leadership responsible for any customer facing business. Many thanks to Mackenzie and her team. I will certainly be back and recommend this location to my friends / colleagues.

MICHAELDWAINE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARDL S. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRIANBRETT S. 
Clasificación:
3.0

I went to Webster irondquoit and then victor to get a rental that was booked at each place but never had what booked once showed up. My brother had same experience this weekend at Canandaigua. Experience was terrible

LAURIEMALOY S. 
Clasificación:
5.0

Excellent service and appreciated the call before to have a vehicle at an easier location.

David D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael G. 
Clasificación:
1.0

Horrible experience.

Tony B. 
Clasificación:
4.0

El cliente no dejó un comentario.

KIMBERLY T. 
Clasificación:
4.0

Everything went well.

Thomas B. 
Clasificación:
4.0

Check engine light was on when I picked it up. Other than that all was well.

William K. 
Clasificación:
5.0

Everything was well-run and easy for pick up and return. Must better experience than at another location last year!

ROBERTL K. 
Clasificación:
4.0

El cliente no dejó un comentario.

PATRICKEDWARD D. 
Clasificación:
5.0

Really good service

GEORGEA K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMIE D. 
Clasificación:
5.0

Extremely kind and wonderful staff. Highly recommend good experience from all. Courteous and helpful. Took care of my needs quickly showing me everything I needed to know. Facility is clean and storage size perfect.

Teresa t.  |  First Impressions 
Clasificación:
3.0

Waiting to see if an unwanted charge is credited back to my checking.

Deborah S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLESROY L. 
Clasificación:
5.0

Everything went very well from reservation to return.

FRANCISMARION L. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARDF C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAELJ M. 
Clasificación:
5.0

Customer server was very professional and knowledgeable. Fast pick up time. Equipment was ready to go. Highly recommend.

Stacey B. 
Clasificación:
5.0

Uhaul is great as always! Thank you

Lance R. 
Clasificación:
5.0

Explain the equipment return procedure, specially for those returning the equipment after hours.

David D. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE D. 
Clasificación:
5.0

Super flexible, easy to rent.

Ian K. 
Clasificación:
5.0

Grateful for the great service

Betty R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEWJ S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MANUEL D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joan O.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
5.0

Nothing! Everything was perfect. Everyone who worked there was so helpful and friendly. Thank you!!

CHRISTOPHERW D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Don S. 
Clasificación:
5.0

McKinsey was excellent!!!

Craig S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary J. 
Clasificación:
5.0

El cliente no dejó un comentario.

BLAIRSCOTT P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiffany L. 
Clasificación:
4.0

We have had mixed experiences at a few uhaul locations. We have used this one a few times in a row, largely in part to excellent service recently. We have been helped by Makenzie a few times in a row now. She has been helpful, polite, and competent even under busy and stressful circumstances. I can't say that for the help at other locations. She deserves a raise and a bonus.

Karl M. 
Clasificación:
5.0

We couldn't get the app to return the truck to work it wouldn't take location my husband who is knowledgeable in computers couldn't get it to take it we watched the tutorial and did everything it said the settings on phone were correct we tried many times and called too but it was 9 m so I am going in today left keys with note in drop box and truck at u haul

GIANNAANTONIA C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Louis B. 
Clasificación:
5.0

El cliente no dejó un comentario.

NEIL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMESLESTER III S. 
Clasificación:
5.0

Very helpful folks work there.

John V. 
Clasificación:
4.0

Did not get the equipment I ordered

JOEL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPHR T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy S. 
Clasificación:
2.0

I waited in line for 45 minutes. Under staffed

Scott J. 
Clasificación:
2.0

It was very difficult to get the key to turn the ignition cylinder, i thought i was going to get stuck. Also when braking the van shook and pulled to the point where I could barely control the vehicle. If I had the time I would have returned it for another one

Brad G. 
Clasificación:
5.0

Quick and easy, everything was all ready to rock. Moved our entire house in one day!

Matthew H. 
Clasificación:
1.0

There was only one employee working, when there were clearly several reservations made for that morning. This left myself and several other customers waiting for extended periods of time. The original trailer was not operational causing me to have to get a different one. Also, upon picking up and dropping off the trailer, I was not greeted either time. Clearly computer working is more important than greeting customers and helping them. It took an hour to pick up a trailer, how is that good service in any way?

SHAWNJ B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Doug M. 
Clasificación:
5.0

The gentleman who helped me was absolutely wonderful,

MARK R. 
Clasificación:
5.0

The manager, McKenzie is an exemplary individual with above 5 star customer service skills and demonstrates her management business acumen by example and is a role model for her employees to follow. McKenzie understands the importance of selflessly caring for the customer based on my experience with her. McKenzie is attentive to not only the customer but all the activities of the UHaul store that she manages along with an attentive eye and ear on the employees she manages as well. The reason I noticed her outstanding attributes is because I have owned two businesses for 45 years and I know the value of an individual such as McKenzie to any business. Well done McKenzie!

FRANKE JR P. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICHOLAS S. 
Clasificación:
5.0

I have rented items from U-Haul for more than 30 years. The attendant who helped me this time was outstanding. Polite, intelligent, courteous, knowledgeable, thorough, efficient, etc. I am very appreciative to have been treated so well. Gracias.

HOWARDS B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHERYLANN W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Bob B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen D. 
Clasificación:
5.0

Car trailer worked mint.

Matt W. 
Clasificación:
5.0

McKenzie Jones was very helpful and considerate for us as a customer. Thanks again

Mike S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kaisch W. 
Clasificación:
3.0

El cliente no dejó un comentario.

RONALDPATRICK W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gregory K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert W. 
Clasificación:
2.0

El cliente no dejó un comentario.

John M. 
Clasificación:
5.0

Service was top notch and very professional

MARKJ Z. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
4.0

El cliente no dejó un comentario.

April E. 
Clasificación:
3.0

El cliente no dejó un comentario.

DONALDGEORGE L. 
Clasificación:
3.0

My original reservations were for a 7 am pickup and that was changed by Uhaul to 2 pm

PHILIPR S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian H. 
Clasificación:
5.0

El cliente no dejó un comentario.

James B.  |  First Impressions 
Clasificación:
1.0

It was more corporate who was really shitty and I would never deal with them again not the local branch

mark S. 
Clasificación:
3.0

No one answered the bell at the storage entrance so understaffed and also normals were ever confirmed by anyone after I sent request to move out

visnja c.  |  Overall Experience 
Clasificación:
1.0

Terrible customer service. I moved from out of state and qualified for 1 month free storage. I requested a storage unit on the ground floor and paid for it over the phone. When I went there to pick up the keys it was on the second floor after waiting in line for over 20 mins I was given a ground floor unit. The counter person did not tell me it was a larger unit and that there would be a upgrade fee. When I received my bank statement there was a $154.00 charge and a $60.00 charge for the unit and upgrade. I immediately went down and ask why I'm charged this because I was told it was free. They said the person made a mistake and they would take it off and credit it back. That never happened after numerous attempts to get it taken off I was then told it was a bank problem and to call my bank, which I did but it was not my bank. It took many phone calls and trips to uhaul to get this resolved which was finally credited back. Would never recommend uhaul!

Linda M.  |  Overall Experience 
Clasificación:
5.0

Very helpful, clean, and easy move in and out. Thank you!!

Madison P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John H.  |  Overall Experience 
Clasificación:
5.0

McKenzie was great yesterday (5/31/21) with the checkout and helping relatives get their trailer rented.

DAVID L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

larry v.  |  Overall Experience 
Clasificación:
5.0

We used U-Haul Moving & Storage of Victor for storage. We stored our things there for almost eight months. The storage facility is nice and clean and climate controlled. We especially liked that we could drive our cars and rentals right in to unload, and again to load when we left. This is great in any weather and especially nice when it's too hot or cold out. They even have a nice little section where you can take or leave items in good condition. We bought packing materials and ended up renting a 15-foot truck when we were ready to move our things. The people there are great, over the course of this year we have spoken to four employees there. Each person was kind, treated us with respect, and was very helpful. I highly recommend using U-Haul Moving & Storage of Victor.

Mark W.  |  Overall Experience 
Clasificación:
5.0

Lights in the unit.

Karen C.  |  Overall Experience 
Clasificación:
5.0

Monty was excellent. Great employee who served out country in the USAF. Excellent hire!

larry v.  |  First Impressions 
Clasificación:
5.0

Great service.

Karen C.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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