Customer Reviews for U-Haul Moving & Storage of Victor

6,867 reviews

8045 State Rte 96   Victor, NY 14564
(W Of Eastview Mall)

(585) 425-3110

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(585) 425-3110

8045 State Rte 96
Victor, NY 14564
(W Of Eastview Mall)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Bryant J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Wesley P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALMA O. 
Clasificación:
3.0

U-Haul is U-Haul. A good example of what happens when there's almost no competition. This location is okay. Better than the mom and pop shops that I have seen. Beginning to think it's probably worth hiring a real moving professional. Especially if you are getting up there in years. Moving help isn't much help anymore either since no one wants to work anymore. Almost no moving pros among the “Moving Help” that I have seen in the last few years.

Loren B. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEOFFREY R. 
Clasificación:
4.0

Gracias

BARBARAANN P. 
Clasificación:
5.0

When returning our vehicle, there only seemed to be one person around so we had to wait a while to finish our drop off. But the staff were wonderful and friendly, the vehicle was clean and ran beautifully, it was great!

Kelly J. 
Clasificación:
2.0

Clerk did not act like he knew what he was doing and manager did not help him. Check in took over 30 min

Tom F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randall S. 
Clasificación:
5.0

No suggestions for improvement. Staff were very nice and accommodating.

MICHELLERENEE C. 
Clasificación:
1.0

I entered the parking lot at 4:59 PM on Sunday, September 12, 2021 and the lights were off and at 5:00 PM the manager was locking the door. I parked the truck in the return lane and deposited the keys and contract in the night drop box. I was initially charged for two days rental and when questioned they reduced it to one day then charged me $20.00 late fee for not going on line to complete an after hours drop-off. The circumstances of this transaction have convinced me to discontinue doing business with the UHaul Company going forward.

MARKJ M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARDCHARLES T. 
Clasificación:
5.0

None, McKenzie was a pleasure and knew her job well. Both times I've used vehicles from this location have been good experiences. The first was for a cross country move and yesterdays was local. I really like the fact you can rent a reliable vehicle for a very reasonable price and have 24 hours to use it. This took pressure off having to return the truck and concentrate on the job I needed to accomplish. Recommend this location for your personal moving needs.

ROBERTA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIELJAMES B. 
Clasificación:
4.0

El cliente no dejó un comentario.

David A. 
Clasificación:
2.0

More updated trailers. They are very old. Unable to hook tie downs inside of them to fasten the stuff your are moving. Better employees-employee "checked" the lights, but when we stopped to get gas within a few minutes of leaving, the tailight wasn't working. We opened back door and all of the tailight wires were cut and hanging there. It could have very easily caused a short in our truck. How did he check them and did they work??? Not a happy customer at all!!!

Gerald L. 
Clasificación:
1.0

We were not informed until 15 minutues before our scheduled pickup that the vehicle size we put a reservation in for was no available. We had to accept the smaller size as it was past hours for all other companies that do rentals. It was a very shitty experience. No discount offered. When we go to the location to pickup our truck we saw 2x of the size we had requested to rent in the same area as the smaller size. The woman that called me gave me this as a solution "you can make multiple trips with the smaller truck". REALLY!? im going to make 2x 2hr round trips because you screwed up? Not to mention what that would have cost via mileage. Ultimately we were only able to move a portion of what we needed to move and went with a different company the following weekend to do the rest. Ill mention i reserved the vehicle 2 days in advance. why i only got a call 15 mins before we were going to pick it up that it wasnt available is beyond me. Left me ZERO time to try to find another viable option. I cannot believe we were not discounted ANYTHING or contacted sooner. i will NOT recommend Uhaul to ANYONE!

Willian S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CYNTHIATERESA W. 
Clasificación:
5.0

I have rented different equipment on multiple occasions at this location. I have been assisted at times by Mackenzie, Anthony, and Brian. They are the reason I drive past other locations to rent from their Victor location. They have always been friendly, courteous, professional and accommodating. It is obvious to me that this location has a good culture, which I benefit from as a customer. I find this is typically indicative of the leadership responsible for any customer facing business. Many thanks to Mackenzie and her team. I will certainly be back and recommend this location to my friends / colleagues.

MICHAELDWAINE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARDL S. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRIANBRETT S. 
Clasificación:
3.0

I went to Webster irondquoit and then victor to get a rental that was booked at each place but never had what booked once showed up. My brother had same experience this weekend at Canandaigua. Experience was terrible

LAURIEMALOY S. 
Clasificación:
5.0

Excellent service and appreciated the call before to have a vehicle at an easier location.

David D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael G. 
Clasificación:
1.0

Horrible experience.

Tony B. 
Clasificación:
4.0

El cliente no dejó un comentario.

KIMBERLY T. 
Clasificación:
4.0

Everything went well.

Thomas B. 
Clasificación:
4.0

Check engine light was on when I picked it up. Other than that all was well.

William K. 
Clasificación:
5.0

Everything was well-run and easy for pick up and return. Must better experience than at another location last year!

ROBERTL K. 
Clasificación:
4.0

El cliente no dejó un comentario.

PATRICKEDWARD D. 
Clasificación:
5.0

Really good service

GEORGEA K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMIE D. 
Clasificación:
5.0

Extremely kind and wonderful staff. Highly recommend good experience from all. Courteous and helpful. Took care of my needs quickly showing me everything I needed to know. Facility is clean and storage size perfect.

Teresa t.  |  First Impressions 
Clasificación:
3.0

Waiting to see if an unwanted charge is credited back to my checking.

Deborah S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLESROY L. 
Clasificación:
5.0

Everything went very well from reservation to return.

FRANCISMARION L. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARDF C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAELJ M. 
Clasificación:
5.0

Customer server was very professional and knowledgeable. Fast pick up time. Equipment was ready to go. Highly recommend.

Stacey B. 
Clasificación:
5.0

Uhaul is great as always! Thank you

Lance R. 
Clasificación:
5.0

Explain the equipment return procedure, specially for those returning the equipment after hours.

David D. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE D. 
Clasificación:
5.0

Super flexible, easy to rent.

Ian K. 
Clasificación:
5.0

Grateful for the great service

Betty R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEWJ S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MANUEL D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joan O.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
5.0

Nothing! Everything was perfect. Everyone who worked there was so helpful and friendly. Thank you!!

CHRISTOPHERW D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Don S. 
Clasificación:
5.0

McKinsey was excellent!!!

Craig S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary J. 
Clasificación:
5.0

El cliente no dejó un comentario.

BLAIRSCOTT P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiffany L. 
Clasificación:
4.0

We have had mixed experiences at a few uhaul locations. We have used this one a few times in a row, largely in part to excellent service recently. We have been helped by Makenzie a few times in a row now. She has been helpful, polite, and competent even under busy and stressful circumstances. I can't say that for the help at other locations. She deserves a raise and a bonus.

Karl M. 
Clasificación:
5.0

We couldn't get the app to return the truck to work it wouldn't take location my husband who is knowledgeable in computers couldn't get it to take it we watched the tutorial and did everything it said the settings on phone were correct we tried many times and called too but it was 9 m so I am going in today left keys with note in drop box and truck at u haul

GIANNAANTONIA C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Louis B. 
Clasificación:
5.0

El cliente no dejó un comentario.

NEIL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMESLESTER III S. 
Clasificación:
5.0

Very helpful folks work there.

John V. 
Clasificación:
4.0

Did not get the equipment I ordered

JOEL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPHR T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy S. 
Clasificación:
2.0

I waited in line for 45 minutes. Under staffed

Scott J. 
Clasificación:
2.0

It was very difficult to get the key to turn the ignition cylinder, i thought i was going to get stuck. Also when braking the van shook and pulled to the point where I could barely control the vehicle. If I had the time I would have returned it for another one

Brad G. 
Clasificación:
5.0

Quick and easy, everything was all ready to rock. Moved our entire house in one day!

Matthew H. 
Clasificación:
1.0

There was only one employee working, when there were clearly several reservations made for that morning. This left myself and several other customers waiting for extended periods of time. The original trailer was not operational causing me to have to get a different one. Also, upon picking up and dropping off the trailer, I was not greeted either time. Clearly computer working is more important than greeting customers and helping them. It took an hour to pick up a trailer, how is that good service in any way?

SHAWNJ B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Doug M. 
Clasificación:
5.0

The gentleman who helped me was absolutely wonderful,

MARK R. 
Clasificación:
5.0

The manager, McKenzie is an exemplary individual with above 5 star customer service skills and demonstrates her management business acumen by example and is a role model for her employees to follow. McKenzie understands the importance of selflessly caring for the customer based on my experience with her. McKenzie is attentive to not only the customer but all the activities of the UHaul store that she manages along with an attentive eye and ear on the employees she manages as well. The reason I noticed her outstanding attributes is because I have owned two businesses for 45 years and I know the value of an individual such as McKenzie to any business. Well done McKenzie!

FRANKE JR P. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICHOLAS S. 
Clasificación:
5.0

I have rented items from U-Haul for more than 30 years. The attendant who helped me this time was outstanding. Polite, intelligent, courteous, knowledgeable, thorough, efficient, etc. I am very appreciative to have been treated so well. Gracias.

HOWARDS B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHERYLANN W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Bob B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen D. 
Clasificación:
5.0

Car trailer worked mint.

Matt W. 
Clasificación:
5.0

McKenzie Jones was very helpful and considerate for us as a customer. Thanks again

Mike S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kaisch W. 
Clasificación:
3.0

El cliente no dejó un comentario.

RONALDPATRICK W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gregory K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert W. 
Clasificación:
2.0

El cliente no dejó un comentario.

John M. 
Clasificación:
5.0

Service was top notch and very professional

MARKJ Z. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
4.0

El cliente no dejó un comentario.

April E. 
Clasificación:
3.0

El cliente no dejó un comentario.

DONALDGEORGE L. 
Clasificación:
3.0

My original reservations were for a 7 am pickup and that was changed by Uhaul to 2 pm

PHILIPR S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian H. 
Clasificación:
5.0

El cliente no dejó un comentario.

James B.  |  First Impressions 
Clasificación:
1.0

It was more corporate who was really shitty and I would never deal with them again not the local branch

mark S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brian Y. 
Clasificación:
3.0

employees less then friendly, to busy on personal phone calls, sloppy looking employees

VINCENTE M. 
Clasificación:
1.0

I was told if a truck was not available for the time I needed, I would receive a larger truck. Instead, they gave me the same truck at a much later time, which ruined my plans. Many people are using trucks to move which requires planning. U-Haul doesn't care about that.

Jonathan G. 
Clasificación:
5.0

El cliente no dejó un comentario.

GATLUAKR M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean K. 
Clasificación:
2.0

It was a very busy Sunday and there was 5 people in line with one employee working the whole store. Because it took so long for the one employee to try and do so many tasks while we were waiting another customer came out of line went behind the counter and took the keys to our rented truck! Very disappointing experience unfortunately and we didn't get our truck until 4:30 when our reserved time was 3:30

Ariel C. 
Clasificación:
4.0

Everything was great with picking up my truck.the girl was super helpful even though she was just about to close for the night.my phone was not giving me the option to pick up truck to get the code..she handled it all for me..I mistakenly went over on the time when it was to be back..when I called the guy was rude and threatened to call the authorities if I didn't have it back there in the morning. I explained what happened and said I know I will be charged the extra time n that that was fine..I even asked if I could keep it an extra day since he told me no one had a reservation for it.he said no cause u would have to go thru the process to return it and then request a rental again and to have it back in the morning at the latest or the authorities would be called..I will not use that location again..

Cathy M. 
Clasificación:
3.0

No one answered the bell at the storage entrance so understaffed and also normals were ever confirmed by anyone after I sent request to move out

visnja c.  |  Overall Experience 
Clasificación:
5.0

Quick drop lane, all questions answered, Happy and on my way! 😊✅

BRENDAA S. 
Clasificación:
1.0

Terrible customer service. I moved from out of state and qualified for 1 month free storage. I requested a storage unit on the ground floor and paid for it over the phone. When I went there to pick up the keys it was on the second floor after waiting in line for over 20 mins I was given a ground floor unit. The counter person did not tell me it was a larger unit and that there would be a upgrade fee. When I received my bank statement there was a $154.00 charge and a $60.00 charge for the unit and upgrade. I immediately went down and ask why I'm charged this because I was told it was free. They said the person made a mistake and they would take it off and credit it back. That never happened after numerous attempts to get it taken off I was then told it was a bank problem and to call my bank, which I did but it was not my bank. It took many phone calls and trips to uhaul to get this resolved which was finally credited back. Would never recommend uhaul!

Linda M.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

TIMOTHY JOHN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeff A. 
Clasificación:
5.0

Very helpful, clean, and easy move in and out. Thank you!!

Madison P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John H.  |  Overall Experience 
Clasificación:
5.0

McKenzie was great yesterday (5/31/21) with the checkout and helping relatives get their trailer rented.

DAVID L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

larry v.  |  Overall Experience 
Clasificación:
5.0

We used U-Haul Moving & Storage of Victor for storage. We stored our things there for almost eight months. The storage facility is nice and clean and climate controlled. We especially liked that we could drive our cars and rentals right in to unload, and again to load when we left. This is great in any weather and especially nice when it's too hot or cold out. They even have a nice little section where you can take or leave items in good condition. We bought packing materials and ended up renting a 15-foot truck when we were ready to move our things. The people there are great, over the course of this year we have spoken to four employees there. Each person was kind, treated us with respect, and was very helpful. I highly recommend using U-Haul Moving & Storage of Victor.

Mark W.  |  Overall Experience 
Clasificación:
5.0

Lights in the unit.

Karen C.  |  Overall Experience 
Clasificación:
5.0

Monty was excellent. Great employee who served out country in the USAF. Excellent hire!

larry v.  |  First Impressions 
Clasificación:
5.0

Great service.

Karen C.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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    Enganches para remolque

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