Comentarios de los clientes para U-Haul Moving & Storage of Veterans Park

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Veterans Park

Clasificación general:

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Anne G. | First Impressions |
Clasificación:

Nice people, very clean facility and secure.

MARGARET K.
Clasificación:

Nice young man came out and helped me unhook the trailer and was pleasant and kind.

PATTI K.
Clasificación:

Nothing

GARY W.
Clasificación:

The man who rented the truck to me was very rude. In fact, the customer behind me actually met me in the parking lot to say how rude the uhaul worker was. I would NEVER use this location again because of your employee.

JAMES R.
Clasificación:

The person that rented me the unit was very rude to the old woman before me then while helping me he was complaining about her and how he has a new employee working with him on a Sunday. Very unprofessional.

Shannon H.
Clasificación:

El cliente no dejó un comentario.

THOMAS M.
Clasificación:

El cliente no dejó un comentario.

THOMAS N. | First Impressions |
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El cliente no dejó un comentario.

THOMAS N.
Clasificación:

El cliente no dejó un comentario.

DEBBRAH H. | First Impressions |
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El cliente no dejó un comentario.

joel b. | First Impressions |
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El cliente no dejó un comentario.

Rodney W. | Overall Experience |
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El cliente no dejó un comentario.

James R.
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El cliente no dejó un comentario.

CATHY L. | Overall Experience |
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They were all very accommodating and nice. Great service.

Dylan W.
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El cliente no dejó un comentario.

ANTHONY G.
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El cliente no dejó un comentario.

Travis C.
Clasificación:

Double check the trailer connection to be sure that the brake chain is properly connected.

Janice F.
Clasificación:

Hire employees that want to help their customers. We rented a truck at 7:00 am on Saturday morning. After doing the paperwork, the clerk handed us the keys and told us to find the truck in the outside yard. We thought this was very rude. This yard has over 30 trucks sitting around. We had to drive up and down all the isles to find this truck. They could have put this truck in a special area for pickup for us. Will not use this U Haul station again.

Anthony G.
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El cliente no dejó un comentario.

ROBERT T.
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The staff was very helpfully. I couldn't have asked for a better experience.

Jason W.
Clasificación:

Please have staff wear masks during pandemic

Linda H. | First Impressions |
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El cliente no dejó un comentario.

David A. | First Impressions |
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Tony was awesome. He explained everything to us and was very helpful. Checked in on us to see if there was anything that we needed or if he could assist us.

Deborah M. | Overall Experience |
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The only thing that was annoying never being able to reach them by phone

David M.
Clasificación:

MUCH better experience than we had in August when we rented trucks for the Primary Election. Thank you! See you in 2022 when we have two more statewide elections.

gordon W.
Clasificación:

Everything went well.

Lou S.
Clasificación:

El cliente no dejó un comentario.

MELISSA B.
Clasificación:

Everything was great.

THOMAS B.
Clasificación:

I should sue you. Didn't deliver reserved truck. Didn't deliver on email that stated guaranteed item. Customer service was rude unhelpful and arrogant. Worst experianxe ever. Lost hundreds of dollars as a result

ROBERT W. | First Impressions |
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The staff were helpful & easy to talk with , good overall experience

CELESTE R.
Clasificación:

El cliente no dejó un comentario.

Beverly Ann P. | Overall Experience |
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The staff was always friendly & helpful. They offered different options to help me decide on a size. Alway felt safe & my unit was secure. Very easy access. Great place & good price for climate controlled storage.

JOHN S.
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El cliente no dejó un comentario.

DORTHEY O.
Clasificación:

Great new location very easy to use.

BENJAMIN M.
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Check out and Check in went very well, Great Job.

Marla W. | Online Move In |
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Easy move in process. The unit was very clean and easy to move into. Thank you!!

JESSE D.
Clasificación:

Fix the payment software so it doesn't take 15 mins to do a simple payment.

RONALD P.
Clasificación:

El cliente no dejó un comentario.

Cody P.
Clasificación:

El cliente no dejó un comentario.

Brien M. | Overall Experience |
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El cliente no dejó un comentario.

Mark S. | Overall Experience |
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Great facility and superb staff.

Matthew G.
Clasificación:

El cliente no dejó un comentario.

Patti K.
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Helpful with date changes and pick up options. If you need to move, don't waste your time looking around. This is the place to go.

Judith F.
Clasificación:

El cliente no dejó un comentario.

ROBERT W.
Clasificación:

BEST U HAUL EXPERIENCE I EVER HAD / TONY HUGHES WAS OUTSTANDING

Donald G.
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Jesus was exceptionally helpful! Very professional, and knowable, and worked in a timely manner! Being partially disabled, he assisted in hooking up the trailer. Always treated well at this store!!! Thank you!

Mary N.
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El cliente no dejó un comentario.

GEORGE M.
Clasificación:

El cliente no dejó un comentario.

Shirley S.
Clasificación:

Parking break broken, directions that clearly state where the lock boxes are need to be added because the picture is generic and whose a keycode lock.

JOSEPH G.
Clasificación:

The staff was friendly and very helpful. I have a storage unit at the same location and work with the staff and management is always a pleasure.

THOMAS E.
Clasificación:

Guys at the front desk were awesome.. guy who received the truck back was a jerk.. FYI

Keith H.
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El cliente no dejó un comentario.

Jullian N.
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El cliente no dejó un comentario.

Kimberly R.
Clasificación:

I felt like it was the best part of my day being able to walk in with speedy and great service and return the vehicle so efficiently. The staff are all very helpful and cheerful, especially when moving is so stressful within itself. Thank you.

Richard M.
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El cliente no dejó un comentario.

randal B.
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El cliente no dejó un comentario.

JAMES L.
Clasificación:

My only sugestion would be to make the side mirrors more adjustable I had to lean forward to be able to see what was behind me out of the side mirrors had to take my eyes off the road too much and distraction was more than needed to be

THOMAS S.
Clasificación:

El cliente no dejó un comentario.

Alison A.
Clasificación:

El cliente no dejó un comentario.

DUANE M.
Clasificación:

El cliente no dejó un comentario.

Mary N.
Clasificación:

El cliente no dejó un comentario.

DONOVAN V.
Clasificación:

I dropped the truck off at the Tombstone location of which had no personal present during business hours .

William E.
Clasificación:

El cliente no dejó un comentario.

stan P.
Clasificación:

El cliente no dejó un comentario.

John J.
Clasificación:

El cliente no dejó un comentario.

Robert G.
Clasificación:

El cliente no dejó un comentario.

SAMUEL H.
Clasificación:

El cliente no dejó un comentario.

SAMUEL H. | First Impressions |
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El cliente no dejó un comentario.

jay S.
Clasificación:

nothing

CHARLES M.
Clasificación:

Great customer service!! Both pick up and drop off.

MILAGROS F.
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El cliente no dejó un comentario.

SHARON C.
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El cliente no dejó un comentario.

Marvin R.
Clasificación:

Another great facility. Easy in and out.

Julie W.
Clasificación:

Daniel and Melissa were both excellent when I returned the truck!! Very apologetic about the horrible experience!

WILLIAM KAOHU M.
Clasificación:

Was a very professional exprience

LEANNE L.
Clasificación:

El cliente no dejó un comentario.

rodney C.
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Great customer service

jay S.
Clasificación:

El cliente no dejó un comentario.

Nicholas T.
Clasificación:

Location did not match the website, so i had to go to a different address across town. Once there, I was ignored for about twenty mins. The only person to try to help was the building maint worker. The truck was dirty and had toilet paper in the glovebox. The tank was nearly empty and the worker acted like he was doing me a favor listing it accurately on the contract. Overall terrible.

Raphael R.
Clasificación:

TOP NOTCH!!! EVERY TIME! Got a 26er and trailer from them this week. Impeccable Service. Please give these wonderful people a raise!!!

robert t. | First Impressions |
Clasificación:

Great customer service

Christina V.
Clasificación:

El cliente no dejó un comentario.

Dianne M.
Clasificación:

Very easy and a good experience

Michael W.
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Great management and employees. They took the time to listen to my situation and came up with a solution that worked far better than I had hoped.

Robert M.
Clasificación:

El cliente no dejó un comentario.

rhonda H.
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El cliente no dejó un comentario.

Tammy G.
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El cliente no dejó un comentario.

Brenda B.
Clasificación:

Maybe be more competitive with rates, especially returning customers. I am going to be using penske from now on because rates are 1/2 of what uhaul charges.

dennis C.
Clasificación:

El cliente no dejó un comentario.

HAYLEY E.
Clasificación:

El cliente no dejó un comentario.

CHARLES B.
Clasificación:

El cliente no dejó un comentario.

Raphael R.
Clasificación:

TOP NOTCH every time, Given these people a raise!

MICHAEL C.
Clasificación:

El cliente no dejó un comentario.

Marc R.
Clasificación:

El cliente no dejó un comentario.

marianne m. | Overall Experience |
Clasificación:

I was particularly impressed with the helpfulness of the staff. Everyone I dealt with -- from the office staff to the cleaning staff -- was pleasant and happy to help with anything I needed.

Matthew H.
Clasificación:

Very poor customer service from the general manager. Makes you feel like toe an inconvenience. The truck latch was a pain in the ass and kept opening to far. Her response was it takes a hammer and crow bar to fix

ELAINE V.
Clasificación:

We had difficulty with setting the top mirrors. I reviewed the manual but it did not show the button feature of this particular truck. I called U Haul 24/7 line about it and even stopped at a Uhaul dealer in Las Vegas Blvd, Las Vegas NV. They were not helpful. Next time it would be good if the agent would demonstrate how to change the mirrors, features of the truck, i.e. wipers, high beams, etc.

STEVEN L.
Clasificación:

You need to start by renting SAFE equipment! The car hauler we rented was not safe. The wrong size rims and tires were on it resulting in a double blowout on a 2 lane road with no shoulders. The 3-1/2 hr wait we endured while waiting to have them changed was terrifying as traffic whizzed by us at 75 mph desperately trying to correct for our inability to get off the roadway which put them into oncoming traffic. That was followed by a 70 mile detour to get to a UHaul that could put the correct tires and rims on, which we did while pulling a dangerous trailer. And did UHaul waive the rental fees for endangering our lives and forcing us to take their dangerous piece of equipment in for maintenance and repair? Nooooo! They charged ADDITIONAL and unauthorized fees! UHaul rents dangerous, unsafe equipment and is being reported to the DOT.

Paula S. | Overall Experience |
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El cliente no dejó un comentario.

Julia A.
Clasificación:

El cliente no dejó un comentario.

MARY M.
Clasificación:

El cliente no dejó un comentario.

PHILLIP P.
Clasificación:

I've used uhaul in the Past and could not have been happier with the service and equipment.

glenda M.
Clasificación:

Truck did not have air conditioning.

Kelly P.
Clasificación:

El cliente no dejó un comentario.

Gail G.
Clasificación:

We picked up one of two trucks and one had been smoked in a lot . So can you fine these people that can't follow the rules?

Donald G.
Clasificación:

El cliente no dejó un comentario.

Jesse L.
Clasificación:

Clean the area so we're not risking our personal vehicles diving though your business parking lot.

danny P.
Clasificación:

El cliente no dejó un comentario.

Keith O.
Clasificación:

Outstanding process for pickup and turn-in. Great team.

Mario G.
Clasificación:

It was very nice, Mr Mays could've had someone to help with the other customers.. ALSO I would like to BUY a U haul trailer, I don't have time to go to Phoenix for one.. Trucks and trailers will sell at the Sierra vista location.

Derek M.
Clasificación:

Messed up where the trailer was going twice. Glad I didn't get charged extra for a third time

Robert D.
Clasificación:

El cliente no dejó un comentario.

Susan B.
Clasificación:

Excellent customer service. Thanknyp u and keep up the great work!

linda R.
Clasificación:

El cliente no dejó un comentario.

Richard D.
Clasificación:

El cliente no dejó un comentario.

Zayarie V. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Christopher W.
Clasificación:

El cliente no dejó un comentario.

Chad F.
Clasificación:

El cliente no dejó un comentario.

calro m. | First Impressions |
Clasificación:

Nice work .Thank You

JENNIFER LOUISE C.
Clasificación:

So much easier to get to than rte 92

Robert D. | Overall Experience |
Clasificación:

Everything about this facility was nothing but top rated The staff is incredible, the most helpful I have ever encountered

Michael z. | Online Move In |
Clasificación:

outstanding service

Jacob M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Jerome L. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Kisha C. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

CHRISTOPHER T. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Betty Lou T. | Overall Experience |
Clasificación:

Spacious parking, restroom and wifi.

Karen T. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Stacie N. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Dana C. | First Impressions |
Clasificación:

Excellent location and great use of the old Kmart building allowing for perfect temperature control.

Karyn R. | Overall Experience |
Clasificación:

Don’t understand the policy why certain units are open and others aren’t in the same sections. It was a good experience except for that there are no breaks on the carts and the sidewalk and pavement are sloped downhill so loading/unloading or challenging.

Mark S. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Barbara S. | First Impressions |
Clasificación:

You can’t beat this service. The staff goes above and beyond to make sure that everything you need is taking care of

Dawn C. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Karen T. | First Impressions |
Clasificación:

They were so very helpful in getting things straight with our storage. I kept trying to find out where I was suppose to go because the movers office was telling me one thing and they couldn’t find my reservation. Was so relieved when I contacted them.

Paul W. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Paula S. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Stephen B. | Overall Experience |
Clasificación:

The Best.Thank You.SJB.

Catherine M C. | First Impressions |
Clasificación:

Thanks for making the end of the trip so easy for me. I chose to have extra storage there.

Larry G. | First Impressions |
Clasificación:

Staff very friendly and helpful

Linda M. | First Impressions |
Clasificación:

Friendly and helpful staff. Clean facility. Great experience!

Lester E. | First Impressions |
Clasificación:

aa went well

Dana W. | First Impressions |
Clasificación:

Thank you!

DAWN A. | Overall Experience |
Clasificación:

Its an indoor facility where something had spilled on the floor in the walkways, tracked everywhere and on one of the carts. It was there the next day too. Other than that, very good & would use again

Richard R. | First Impressions |
Clasificación:

Check-in was quick and pleasant.

Peter S. | First Impressions |
Clasificación:

Excellent customer service and friendly staff

DAWN A. | First Impressions |
Clasificación:

All questions were answered plus the tour and tips = 100% confidence for accessing and storing in my unit

Cerelle C. | Overall Experience |
Clasificación:

The staff are amazing! They definitely go above and beyond for customers!

Jennie L. | First Impressions |
Clasificación:

they showed me where my storage unit was at and told me i could pick up my truck there also

alice s. | Overall Experience |
Clasificación:

Great service

James Q. | Overall Experience |
Clasificación:

Good job!

liz Y. | Overall Experience |
Clasificación:

The staff was by far the best part of my experience. Their tireless efforts made me feel like the most important part of their days. Kristina even researched & fixed other people’s errors to help.

Blair W. | Overall Experience |
Clasificación:

I called this location because I had been charged for a ubox that was returned on 4/9. The manager was very helpful, professional and courteous and processed a refund very quickly.

Paul P. | Overall Experience |
Clasificación:

Heather, counter person was awesome and helpful. She went above and beyond. Allen helped get my pod to my house, stayed and helped unload it as well. Very nice kid and helpful.

Susan P. | Overall Experience |
Clasificación:

great service!

Joseph B. | Overall Experience |
Clasificación:

Very professional and helpful-the people went out of their way to be helpful

Marilyn H. | Overall Experience |
Clasificación:

A perfect moving experience.

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