Customer Reviews for U-Haul Moving & Storage of Vestavia Hill

2,326 comentarios

1420 Montgomery Hwy   Vestavia Hills, AL 35216
(Across the street from Vestavia Bowl)

(205) 978-7587

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(205) 978-7587

1420 Montgomery Hwy
Vestavia Hills, AL 35216
(Across the street from Vestavia Bowl)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • Almacenamiento para vinos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN R. 
Clasificación:
5.0

Customer service agent was extremely patient and kind during an unnecessary frustrating check-in process. I tried to do self check-in, however, this didn't. Thought it was user error until the agent had issues as well. Ultimately he was able to get it done, but it was certainly harder than it needed to be. Incidentally, check-in has never been an easy experience at any U-Haul for some reason. All that said, the rest of the process, including returning the truck, was easy. Truck was very clean, new, drove well.

Janet R. 
Clasificación:
5.0

Everything was exceptional:)

CATHLEEN D. 
Clasificación:
4.0

Nice and friendly

Anquinetta M.  |  Overall Experience 
Clasificación:
2.0

I was quoted $79 for two day rental w 200 miles. I was charged $158 (twice) for daily rental

JEFF U. 
Clasificación:
5.0

GREAT CUSTOMER SERVICE!!!!

Clarence R. 
Clasificación:
1.0

The manager was nice on the phone. In person, she was very unprofessional. She made me feel like a criminal. I never argued with her, but she wanted to embarrass and degrade me in front of others. She threatened to call the police, even though I didn't do anything but try to move. She and the janitor was watching me move. The unit area was hot and I had to take my time because I wasn't feeling well. I went through many problems over the last few months and I was sick when I moved out. I had back problems and dehydrated. I was fighting the pain and illness. The manager didn't care. She was screaming at me. I went home upset, crying, embarrassed, sick, and in shock. I will never go to another UHaul again.

Rosalette J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joyce C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SUSAN A.  |  First Impressions 
Clasificación:
5.0

Everything was excellent!

Vivivan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brett H.  |  Overall Experience 
Clasificación:
5.0

Everything was perfect. I was able to get a truck last minute to move a sofa I had purchased. Sabrina was funny, nice and very professional! I'll definitely send my family and colleagues her way.

TIRA C. 
Clasificación:
5.0

Sabrina was amazing, friendly and helpful!

miranda a.  |  Overall Experience 
Clasificación:
5.0

The woman who helped me with my rental was great - I'm sorry but I don't remember her name (Sebrena?). Very nice and helpful as well. I rented a van and ended up turning it in later than anticipated with a little more mileage than anticipated. Store was closed when I returned the van but it was easy to put the key in the dropbox. The van was pretty new with good acceleration, clean and easy to drive. Will definitely rent from the Vestavia Hills location again.

David L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENNIS W. 
Clasificación:
5.0

El cliente no dejó un comentario.

GURUDATTA N. 
Clasificación:
1.0

The guy worker told me I was at the wrong uhaul, they don't take one ways, he didn't care what my reservation said.. just rude

Coner R. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAURA C. 
Clasificación:
5.0

Wonderful site

Robert D. 
Clasificación:
5.0

Great folks. Friendly, helpful and a pleasure to work with. Great experience!

NICHOLAS G. 
Clasificación:
5.0

personnel were great; truck very underpowered

ROBERT P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy R. 
Clasificación:
3.0

Overall the experience was good. I was instructed to return a truck which had 1/4 tank of gas, when I took possession, with a full tank. I didn't think much about them it Dawned on me after putting $85 in the tank that something wasn't right. I am still awaiting a call from the manager.

KEVIN Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALICIA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason W.  |  Overall Experience 
Clasificación:
4.0

Good experience.

Beatriz P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathan B.  |  Overall Experience 
Clasificación:
5.0

Easy pick up/drop off. Super friendly staff.

KIMBERLY M. 
Clasificación:
5.0

Other than bad radio had good experience with helpful and knowledgeable folks behind the desk and truck that did job with reasonable rates,

David R. 
Clasificación:
5.0

The link for checking the vehicle back in needs some work. It took me 45 minutes to check the vehicle back in

Narkieta L. 
Clasificación:
5.0

Love the staff! Rented twice in the last couple of weeks and both experiences were great!!

KIMBERLEE B. 
Clasificación:
5.0

The ladies at the pick up/drop off location were wonderful!!

KIMBERLEE B. 
Clasificación:
4.0

El cliente no dejó un comentario.

JENINE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shalyn H. 
Clasificación:
5.0

Sabrena and Chris were so patient with me. They were very polite and got me taken care of. I will definitely be coming back.

Angelia W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DAPHNE D. 
Clasificación:
5.0

Good value for the time we needed it. Front counter was personable and answered every question I had.

JAMES T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JACOB D. 
Clasificación:
1.0

Terrible. Check the “note on my file.”

Maegan R.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Ji P. 
Clasificación:
5.0

El cliente no dejó un comentario.

AZAD Y. 
Clasificación:
5.0

Everything was perfect! Sabrena explain everything to us so we wouldn't have unexpected fees. She was so nice.

ARTELIA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY J. 
Clasificación:
5.0

Sabrena was awesome. Great customer service! She helped me as much as she could with as many options available for my storage needs. So grateful and thankful!

Lilia M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sidney H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kipp T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brent C. 
Clasificación:
4.0

Was given two straps, one was busted. Had rented a refrigerator hand truck. It was t there. She didn't charge me for appliance hand truck but the reason I rented the truck was to move two refrigerators so I was frustrated.

Allison M. 
Clasificación:
4.0

El cliente no dejó un comentario.

HETESH P. 
Clasificación:
5.0

The worker there was very nice and helpful!

Cindy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Willetta S.  |  Online Move In 
Clasificación:
5.0

ND

WILLIAM S. 
Clasificación:
5.0

The manager, Sabrina, was outstanding in helping me decide exactly what I needed for my things. The facility was in great condition, and it was totally convenient. All the employees were very capable and friendly. Thanks, Sabrina!!

Linda C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LEE H. 
Clasificación:
5.0

Sabrina and Rozell are both efficient and fun. Smooth sailing in and returned after hours only having to drop keys in a box. No problems at all.

John B. 
Clasificación:
5.0

Sabrina and staff were always very helpful!

Nathaniel B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

AMJAD J. 
Clasificación:
5.0

Super friendly staff!

Janiece V. 
Clasificación:
5.0

El cliente no dejó un comentario.

MITCHELL D. 
Clasificación:
5.0

Nothing. Sabrena was absolutely fantastic. Will definitely rent again.

NATALIE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAMILLA B. 
Clasificación:
5.0

Manager was pleasant as usual. She accommodated my last minute change.

DEMETRIUS J. 
Clasificación:
1.0

They gave me a van they said was "jinxed". The air conditioning did not work, the van was not very clean in the back, it guzzled gas compared to the van I rented later the same week from a different uhaul location, and the pictures in the text I received to check for unmarked damage before leaving were not of the same van. I was given this particular van so they could "run up the mileage in order to get rid of it sooner". I should have received the best van they had not the worst one.

Cheryl C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGEL F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher C. 
Clasificación:
5.0

Super nice people. The location was efficient and the rental was effortless.

Shelley S. 
Clasificación:
5.0

Everything was perfect!

CLARENCE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DR. JOHN S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael R. 
Clasificación:
5.0

What a great experience. Staff was busy with customers but handled it beautifully. Everyone leaves with a smile.

Jennifer W.  |  Overall Experience 
Clasificación:
5.0

Electronic registration was a bit frustrating. But it worked out and the entire process was very positive.

ROBERT B. 
Clasificación:
1.0

The employee we saw at pickup was very nice. Per our contract, we rented the uhaul from 5:30pm to 8:30pm, but this kind employee told us we could turn it in before opening the next day (7am). We returned at 6:45am, and a rude employee charged us for 2 days. When I explained the situation, she just kept stating to “read the contract”. I'm aware of what the contract said as I made the reservation, but when an employee tells me differently, I take their word. Very disappointed.

KRISTA B. 
Clasificación:
5.0

I am moving only because my employer told me I had to relocate. I will miss working with Sabrena!

BRIAN W.  |  Overall Experience 
Clasificación:
5.0

The employees were very friendly and helpful and made my experience very easy and pleasant.

HOLLEY H. 
Clasificación:
4.0

Once Sabrena become the manager it was GREAT!

Pfizer Christie Storrs I.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cosmo S. 
Clasificación:
4.0

El cliente no dejó un comentario.

GUNNAR C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrice C. 
Clasificación:
5.0

El cliente no dejó un comentario.

THERESE O. 
Clasificación:
1.0

Express check in was not working. There was a long line. My husband hooked up the trailer and then express check in started working. We went through the steps and left because we had done this before with a truck. We got a phone call and the general manager Sandra immediately started yelling and screaming at me that we left and were not supposed to. No where in express check in did it say that they had to take pictures before we left and we had to check with the attendant. My credit card number had been entered on the app. Sandra was very mean, condescending and acted so inappropriate. I will never use this location again or U-Haul in general. It was an honest mistake. We went back and let the girl finish whatever she had to do. It was quite stressful to be screamed at by Sandra. She is completely unprofessional and inappropriate

James M. 
Clasificación:
5.0

Hire employees like the one that attended me

ROBERT M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN P. 
Clasificación:
5.0

Excellent customer service.

Clarence C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Herman M. 
Clasificación:
5.0

Great service

JOSH G. 
Clasificación:
4.0

El cliente no dejó un comentario.

elizabeth p.  |  Online Move In 
Clasificación:
5.0

Rented storage unit since 2014 - excellent service along with clean facility and well maintained. Owner, Sabrena, was extremely easy to work with and very pleasant and friendly. Excellent experience using this facility.

BEATRICE W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Marsha H. 
Clasificación:
5.0

Sabrina was fantastic.

Ralph M. 
Clasificación:
5.0

My experience was excited. The employees were friendly and walked me through everything I needed.

STEPHANIE H. 
Clasificación:
5.0

Had great customer service!!

BRYAN S. 
Clasificación:
5.0

Fix the app

HERMAN M. 
Clasificación:
4.0

Making the process of uploading photos to point out scratches etc more simple

DOZIER S. 
Clasificación:
4.0

Sabrina and Keisha were very helpful. Check out process was very quick and easy

CLARENCE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID S. 
Clasificación:
5.0

The lady that helped me was friendly, and thorough. Much quicker than I thought it would be. Over all a good experience.

DAVID A. 
Clasificación:
5.0

She is just the Best!!

ROBERT E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darrell N.  |  First Impressions 
Clasificación:
4.0

Tricky road location but great otherwise.

ANDREW P. 
Clasificación:
5.0

Everyone I talked to were very helpful .

Walker S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ISAAC M. 
Clasificación:
5.0

Great Service all around !

Resharlon M.  |  First Impressions 
Clasificación:
5.0

Sabrena , you are the best. Thanks for taking your time to show me around on Saturday. Also, thanks for asking Jerome to return truck, it was a life saver. See you all soon Bob Eibling

robert e.  |  First Impressions 
Clasificación:
5.0

Office hours and access hours should be a couple hours longer, but other than that this was always a wonderful place to do business. We had a storage unit for over 10 years and would return if we needed it again.

CHRISTINE Y.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTAUREAN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Andrea G. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAUNTIA D. 
Clasificación:
4.0

The van had some damage on the rear doors and was a little dirty when we picked it up. For a moving van this was fine - standards not as high as if it was a rental car. Online pickup outside of business hours went very smooth.

John A. 
Clasificación:
3.0

El cliente no dejó un comentario.

KARLY C. 
Clasificación:
4.0

Nothing that I can think of. Our experience was great.

Charodd R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia G. 
Clasificación:
5.0

I have been a customer at this location since 2004 and am only moving out because of a change in my job responsibilities. I have had a very good experience keeping work materials here.

Kevin G.  |  Overall Experience 
Clasificación:
5.0

Nothing here. On Thursday 4-22-21 I reserved (via phone) a 10' box trailer at the 216 gas station (mccalla al.) When I went on Friday morning I was told that it had been broken down for a week. I asked if I could rent one of the others. The attendant kept asking if I would bring it back. He then played in the computer and said they were all rented. I went back that afternoon to reserve one for Monday. He would not let me. All of the trucks were still in the lot. None of the trucks he said were reserved for the day were gone. We went back and forth about it and finally I asked if he was a liar or if he was stupid. I don't know why he did not want to work with me. I reserved a truck from the Vestavia store on hwy 31 and the service was perfect!

JOSHUA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Garrett B. 
Clasificación:
4.0

The truck was cleaned but it seemed to have a lack of trucks bc I had to push my reservation back. Also the truck did not drive well. It most likely needs to be serviced.

BRITTANY N. 
Clasificación:
1.0

El cliente no dejó un comentario.

Karl K. 
Clasificación:
5.0

Excellent and Professional, friendly staff

CELESTE R. 
Clasificación:
3.0

One employee of very rude and the other was very helpful

Steven W. 
Clasificación:
5.0

I had a great experience and the attendant was awesome 👌

Vincent M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Laila M. 
Clasificación:
5.0

The folks at this location are who you want to rent from! They are all super friendly, helpful and appreciate your business.

Chaiya S. 
Clasificación:
5.0

El cliente no dejó un comentario.

COREY W. 
Clasificación:
5.0

The staff I interacted with were so incredibly kind and helpful. I believe one of the staff members were training, and they were so great. It was a wonderful experience.

ALLIE H. 
Clasificación:
5.0

Staff(Sabrena) was very nice/friendly and helpful, place is very cleaned and maintained well...

Robert B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RHONDA D.  |  Overall Experience 
Clasificación:
5.0

Loved the owner. Good sense of humor.

Robert B.  |  Overall Experience 
Clasificación:
5.0

Location convenient to my apt. Ms. Deming and staff were professional. The free one month rental fit my needs. Thanks.

Teresa C.  |  Overall Experience 
Clasificación:
5.0

Sabrina is very professional and helpful and the facility is spotless!

Dayna O.  |  First Impressions 
Clasificación:
5.0

Sabena was professional and friendly. She took me to my locker and answered all questionsl.

Teresa C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve J.  |  First Impressions 
Clasificación:
5.0

Thank you to the lady that worked the morning of 1/1/2021 at the location 1420 Montgomery Hwy. Vestavia, Alabama she assisted my mom in getting this facility for me because the other Vestavia location was not open when it should have been. Even though things went rough that day that sales rep was a life saver and made it better.

charles w.  |  First Impressions 
Clasificación:
5.0

Fantastic staff!!! They went above and beyond to make the entire process easy. Highly recommend this location. You are treated like family.

Thomas S.  |  First Impressions 
Clasificación:
5.0

Dehreon Lewis did an amazing job helping me find the perfect sized storage for my moving needs . He was professional and answered all of my questions.

Emily P.  |  First Impressions 
Clasificación:
5.0

Outstanding service from Sabrena. I especially appreciate her safe health practices. Thank you, Sabrena.

LYNNE W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Barry B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Bob C.  |  First Impressions 
Clasificación:
5.0

The associate was very kind and courteous. I had to deal with two different locations for this move. I was grateful for the experience because Nephi was a delight

alexandra d.  |  First Impressions 
Clasificación:
5.0

The manager and support staff were terrific...the facilities were clean, "inviting", and in excellent condition!

John M.  |  First Impressions 
Clasificación:
5.0

Sebrena made the process easy and gave me a quick ride to my new space. Thanks so much

Alabama Association N.  |  First Impressions 
Clasificación:
5.0

Unit was clean, ready and as described. Access was easy and dollies were available. Manger and staff were very helpful.

Bill K. | Reservación
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

Volver
arriba