Even tho it was a Little Difficult to get in touch with A Person the Overall service was Excellent from picking up the Cargo Van from Ms. Evelyn and Mr. Chris Offering to Extend The Cargo Van time of Use without making Feeling Rushed or Overwhelmed !!!! Thanks So Much for Awesome Service !!!!!! Sincerely, Abraham GonzalesAbraham G.
Customer Reviews for U-Haul Moving & Storage of Vestavia Hill
Vestavia Hills, AL 35216
(Across the street from Vestavia Bowl)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 7/4/2022: 7:00 a. m. - 5:00 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
- Almacenamiento para vinos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.John C.
When moving in the staff that was insight was extremely rude, used foul language.. then threatens that I would be trespassing. The manager however, was greatBrennan W. | Overall Experience
I've done the 24/7 checkout a couple times now and it works pretty good. The only comment I have is this most recent truck had a hand truck and bag of blankets mounted in the truck with a seal. I didn't request those and it took up space that I needed. Managed to work around but I shouldn't have to sacrifice the space unless I requested the materials.CHARLES S.
Sabrena was very helpful and sweet. My experience with the actual truck was horrible. I was broke down in the middle of the road for 2 hours.Anquanetter J.
Great serviceMohamed A.
Price per mile is outrageous. Won't be doing that again!Justin S.
Oil leaked from truck on concrete driveway . Reserved 24 furniture pads â€"when arrived only 12 availableDavid W.
El cliente no dejó un comentario.Shawn D.
El cliente no dejó un comentario.Ponchitta L.
Very good decision :)Maria P.
El cliente no dejó un comentario.Melanie E.
This uhaul location is fabulous Only one I use Thank you SabrinaPerry D.
El cliente no dejó un comentario.Cynthia T.
Sabrena Denning is the best employee and manager that is affiliated with U-Haul in the Vestavia Hills, AL area.Justin I.
El cliente no dejó un comentario.Katrice S.
El cliente no dejó un comentario.Kathryn H.
El cliente no dejó un comentario.lombo L.
The staff and management at this location are awesome. Very friendly and very professional. I would definitely rent here as a preferred location.George D.
Nothing! Chris the guy who help me was very courteous, nice and extremely helpful both when I picked it up and when I dropped it off !!!! :Shawnda L.
Easy to deal withJCee T.
El cliente no dejó un comentario.Geniene w. | Overall Experience
El cliente no dejó un comentario.Garcelle P.
El cliente no dejó un comentario.JACKIE P. | Overall Experience
All was wellJames P.
El cliente no dejó un comentario.THOMAS J. | Overall Experience
Everything was great except the associate didn't know how to use the register to pay the final bill on a different card.Ryan J.
The gentleman at the desk for Vestavia Hills -1400 block - is very helpful and knowledgeableAnita R.
Sabrena and Chris are great workers they are excellent to work for and excellent to do buisness with. They are very professional and very good workers. They got me in and out in no time. They help my buisness by being fast and good at there job. There's nothing they can do to improve everything was great.Angus M.
El cliente no dejó un comentario.LEONA M. | First Impressions
El cliente no dejó un comentario.Guang J.
El cliente no dejó un comentario.Lashundra R.
El cliente no dejó un comentario.lenerria B.
Everything was perfect.Dedrick U.
El cliente no dejó un comentario.ALICIA S. | First Impressions
I've referred this location to my friends already. I have plenty of friends who think its a lot of trouble to rent a truck but it really is an easy process and not that expensive. I'll continue to refer people to your location.Bradley M.
This facility was fantastic! Very nice and friendly!!debbie b. | Overall Experience
I have used the vestavia store twice. They are always friendly and helpful. I will continue to use this store and recommend to anyone needing moving vehicles.JOSHUA H.
The desk employee was nice and the checkin went smoothly.David C.
Sabrina is the manager and does an excellent job! We received exceptional customer service. She is knowledgeable about her business and resolves any issues quickly and professionally. Everyone in the office is courteous, friendly and very helpful. It is a great environment when you walk in the door. The facility is extremely clean and safe. I recommend Sabrina for Uhaul's manager of the year! She truly goes up and beyond and out of her way to help all of her customers. Definitely an asset to Uhaul's brand. Sincerely, Tammy FlowersMia M. | Overall Experience
El cliente no dejó un comentario.BABETTE M.
El cliente no dejó un comentario.Ahzia H.
El cliente no dejó un comentario.Lori C.
El cliente no dejó un comentario.lenerria B.
El cliente no dejó un comentario.Klodian M.
Excellent customer service and support!!!!Perry C.
Don't like have dolly and moving Blanke's stored in truck which. Caused problems with floor spaceMichael R.
I cannot think of a thing.Richard E.
El cliente no dejó un comentario.Jose F.
El cliente no dejó un comentario.ASHLEY L.
El cliente no dejó un comentario.Ponchitta L.
El cliente no dejó un comentario.VICTORIA M.
El cliente no dejó un comentario.MICHAEL D.
Great customer service and app is so easy to use!!!FRANCES G.
Sabrina is an excellent manager at your facility and was very nice in helping me with my storage needs. I would definitely continue to use the vestavia uhaul location in the future.LADONNA G. | Overall Experience
El cliente no dejó un comentario.Walter M.
Sabrina was wonderful, my van was ready when I arrived for pickup and she was very helpful. Now when it came to dropping off, I was a little skeptical about just leaving the van parked and the key on the counter since Chris was over in building B. I know this due to the walkie-talkie that was left on the counter to use to communicate with him, I also don't like being on an intercom when I'm a customer at a store and yet that is how we as customers were to get the employee's attentions. Anyways, overall a good experienceBrandon B.
El cliente no dejó un comentario.Ahmad A.
Great facility, Sabrina is the best😀robert e. | Overall Experience
El cliente no dejó un comentario.Arielle P.
El cliente no dejó un comentario.RAMESH R. | Overall Experience
Very quick and friendly exchange.Keith W.
El cliente no dejó un comentario.Trinece H.
El cliente no dejó un comentario.Wes C. | Overall Experience
El cliente no dejó un comentario.Mary H.
I have rented many trucks over the years, but this was the best experience by far. From the initial contact to turning in the vehicle, the customer service at this location was phenomenal. I will certainly recommend (and utilize) this location in the future.Robert B.
Each person I interacted with was knowledgeable, very courteous, and friendly! A pleasure!!!Michele S. | First Impressions
El cliente no dejó un comentario.BENJAMIN W.
Rental process very easy and fast, staff extremely professional and polite. Great customer service!KALVIN A.
Great customer serviceâ€¦ 😁LaToya M.
Sabrena Deming, the manager at the Vestavia Hills, AL storage facility was extremely professional, as well as very kind and helpful. She was instrumental in me being able to close-out what had been a very long rental of a unit and I appreciate her very much! She followed-up with me on the phone while I was traveling back home to Florida and I don't know what I would have done had it not been for her help. Thank You Sabrena! You're The BEST!!! : ) JoeJoseph G. | Overall Experience
Horrible customer I received from the GM at this location. I have rented uhaul for service to my clients in the wedding and event industry and the recent experience with this location was awful. There were ants in the vehicle and the GM told her employees that she would not respond until Monday when I return. She was extremely abrasive when I received a call from her saying that I was late returning the vehicle and even blamed me for the ants being in the van. Unacceptable and disrespectfulTundra W.
Nothing just stay the sameLeshon S.
This team was exceptional throughout the two years we utilized the facility. Sabrena was so welcoming and sweet. I'm truly grateful for their kindness and great service. I needed a facility after my mother's passing. This location was nothing but spectacular. Graciasalexandra d. | Overall Experience
El cliente no dejó un comentario.Matthew W.
Nothing comes to mindChrylecia L.
El cliente no dejó un comentario.LAURA P. | Overall Experience
El cliente no dejó un comentario.MINERVA C.
El cliente no dejó un comentario.Eric R.
The assistant who worked the register yesterday and today was very polite and very helpful.JUANITA S.
My experiences has been kind and accommodating, even doing the times of covid 2019 - 2020. If I ever need again will definitely consider this location on Mtgy Hwy, Vestavia Hills near interstate. The management (Sabrina) will work with you if any problems.RUTH D. | Overall Experience
Nothing everything was goodREGINALD D.
El cliente no dejó un comentario.SABRINA K.
The young man that helped me was awesome! Very courteous and efficient!Delores S.
El cliente no dejó un comentario.PAUL D.
El cliente no dejó un comentario.Michael W. | Overall Experience
El cliente no dejó un comentario.Theodore G.
El cliente no dejó un comentario.Aaron F.
I was very pleased with how easy everything was from booking online to checking in, to returning vehicleBrooke J.
El cliente no dejó un comentario.LYNNE W. | Overall Experience
In and out quickly both for pickup and returnRICHARD S.
El cliente no dejó un comentario.Alexis G.
El cliente no dejó un comentario.Joel B.
El cliente no dejó un comentario.WILLIAM E.
El cliente no dejó un comentario.STEPHEN R.
Customer service agent was extremely patient and kind during an unnecessary frustrating check-in process. I tried to do self check-in, however, this didn't. Thought it was user error until the agent had issues as well. Ultimately he was able to get it done, but it was certainly harder than it needed to be. Incidentally, check-in has never been an easy experience at any U-Haul for some reason. All that said, the rest of the process, including returning the truck, was easy. Truck was very clean, new, drove well.Janet R.
Everything was exceptional:)CATHLEEN D.
Nice and friendlyAnquinetta M. | Overall Experience
I was quoted $79 for two day rental w 200 miles. I was charged $158 (twice) for daily rentalJEFF U.
GREAT CUSTOMER SERVICE!!!!Clarence R.
The manager was nice on the phone. In person, she was very unprofessional. She made me feel like a criminal. I never argued with her, but she wanted to embarrass and degrade me in front of others. She threatened to call the police, even though I didn't do anything but try to move. She and the janitor was watching me move. The unit area was hot and I had to take my time because I wasn't feeling well. I went through many problems over the last few months and I was sick when I moved out. I had back problems and dehydrated. I was fighting the pain and illness. The manager didn't care. She was screaming at me. I went home upset, crying, embarrassed, sick, and in shock. I will never go to another UHaul again.Rosalette J. | Overall Experience
El cliente no dejó un comentario.Daniel W. | Overall Experience
El cliente no dejó un comentario.Joyce C. | Overall Experience
El cliente no dejó un comentario.SUSAN A. | First Impressions
Everything was excellent!Vivivan S.
El cliente no dejó un comentario.Brett H. | Overall Experience
Everything was perfect. I was able to get a truck last minute to move a sofa I had purchased. Sabrina was funny, nice and very professional! I'll definitely send my family and colleagues her way.TIRA C.
Sabrina was amazing, friendly and helpful!miranda a. | Overall Experience
The woman who helped me with my rental was great - I'm sorry but I don't remember her name (Sebrena?). Very nice and helpful as well. I rented a van and ended up turning it in later than anticipated with a little more mileage than anticipated. Store was closed when I returned the van but it was easy to put the key in the dropbox. The van was pretty new with good acceleration, clean and easy to drive. Will definitely rent from the Vestavia Hills location again.David L.
El cliente no dejó un comentario.DENNIS W.
El cliente no dejó un comentario.GURUDATTA N.
The guy worker told me I was at the wrong uhaul, they don't take one ways, he didn't care what my reservation said.. just rudeConer R.
El cliente no dejó un comentario.LAURA C.
Wonderful siteRobert D.
Great folks. Friendly, helpful and a pleasure to work with. Great experience!NICHOLAS G.
personnel were great; truck very underpoweredROBERT P.
El cliente no dejó un comentario.Timothy R.
Overall the experience was good. I was instructed to return a truck which had 1/4 tank of gas, when I took possession, with a full tank. I didn't think much about them it Dawned on me after putting $85 in the tank that something wasn't right. I am still awaiting a call from the manager.KEVIN Q.
El cliente no dejó un comentario.ALICIA P.
El cliente no dejó un comentario.Jason W. | Overall Experience
Good experience.Beatriz P.
El cliente no dejó un comentario.Nathan B. | Overall Experience
Easy pick up/drop off. Super friendly staff.KIMBERLY M.
Other than bad radio had good experience with helpful and knowledgeable folks behind the desk and truck that did job with reasonable rates,David R.
The link for checking the vehicle back in needs some work. It took me 45 minutes to check the vehicle back inNarkieta L.
Love the staff! Rented twice in the last couple of weeks and both experiences were great!!KIMBERLEE B.
The ladies at the pick up/drop off location were wonderful!!KIMBERLEE B.
El cliente no dejó un comentario.JENINE H.
Sabrena and Chris were so patient with me. They were very polite and got me taken care of. I will definitely be coming back.Angelia W. | First Impressions
El cliente no dejó un comentario.Jeff C. | Overall Experience
Terrible. Check the “note on my file.”Maegan R. | Online Move In
Sabrena was awesome. Great customer service! She helped me as much as she could with as many options available for my storage needs. So grateful and thankful!Lilia M. | Overall Experience
El cliente no dejó un comentario.Willetta S. | Online Move In
The manager, Sabrina, was outstanding in helping me decide exactly what I needed for my things. The facility was in great condition, and it was totally convenient. All the employees were very capable and friendly. Thanks, Sabrina!!Linda C. | Overall Experience
Sabrina and staff were always very helpful!Nathaniel B. | Overall Experience
El cliente no dejó un comentario.DR. JOHN S. | Overall Experience
What a great experience. Staff was busy with customers but handled it beautifully. Everyone leaves with a smile.Jennifer W. | Overall Experience
I am moving only because my employer told me I had to relocate. I will miss working with Sabrena!BRIAN W. | Overall Experience
Once Sabrena become the manager it was GREAT!Pfizer Christie Storrs I. | Overall Experience
El cliente no dejó un comentario.elizabeth p. | Online Move In
Rented storage unit since 2014 - excellent service along with clean facility and well maintained. Owner, Sabrena, was extremely easy to work with and very pleasant and friendly. Excellent experience using this facility.BEATRICE W. | Overall Experience
El cliente no dejó un comentario.Darrell N. | First Impressions
Great Service all around !Resharlon M. | First Impressions
Sabrena , you are the best. Thanks for taking your time to show me around on Saturday. Also, thanks for asking Jerome to return truck, it was a life saver. See you all soon Bob Eiblingrobert e. | First Impressions
Office hours and access hours should be a couple hours longer, but other than that this was always a wonderful place to do business. We had a storage unit for over 10 years and would return if we needed it again.CHRISTINE Y. | Overall Experience
El cliente no dejó un comentario.Matthew S. | Overall Experience
I have been a customer at this location since 2004 and am only moving out because of a change in my job responsibilities. I have had a very good experience keeping work materials here.Kevin G. | Overall Experience
Staff(Sabrena) was very nice/friendly and helpful, place is very cleaned and maintained well...Robert B. | First Impressions
El cliente no dejó un comentario.Alan K. | Overall Experience
El cliente no dejó un comentario.RHONDA D. | Overall Experience
Loved the owner. Good sense of humor.Robert B. | Overall Experience
Location convenient to my apt. Ms. Deming and staff were professional. The free one month rental fit my needs. Thanks.Teresa C. | Overall Experience
Sabrina is very professional and helpful and the facility is spotless!Dayna O. | First Impressions
Sabena was professional and friendly. She took me to my locker and answered all questionsl.Teresa C. | First Impressions
El cliente no dejó un comentario.ROBERT M. | Overall Experience
El cliente no dejó un comentario.Steve J. | First Impressions
Thank you to the lady that worked the morning of 1/1/2021 at the location 1420 Montgomery Hwy. Vestavia, Alabama she assisted my mom in getting this facility for me because the other Vestavia location was not open when it should have been. Even though things went rough that day that sales rep was a life saver and made it better.charles w. | First Impressions
El cliente no dejó un comentario.Victoria M. | Overall Experience
El cliente no dejó un comentario.Tracy A. | Overall Experience
El cliente no dejó un comentario.David M. | Overall Experience
I had various wine storage lockers at the same location for 15 years. Staff has always been professional and accommodated my wine storage needs. I will not hesitate to recommend Uhaul.JIM N. | Overall Experience
awesome staff!carla B. | Overall Experience
El cliente no dejó un comentario.Elizabeth B. | Overall Experience
El cliente no dejó un comentario.Deeric C. | Overall Experience
She was very nice ask how am doing holding an conversation with me and not just trying to get your money and get you out the door I felt greatRebecca L. | First Impressions
I would only recommend the vestavia hills location because of the guy that was working there. He was extremely focus on the customer & made my extremely bad experience with uhaul variable. He's the best. The Pelham location ,Jeremiah did seem to care about the customers future business. I will not return because of the way I was treated by himNOAH A. | First Impressions
El cliente no dejó un comentario.Mark B. | Overall Experience
El cliente no dejó un comentario.Don M. | Overall Experience
Great place with great people. Going to miss it.ROBIN C. | Overall Experience
El cliente no dejó un comentario.Don M. | First Impressions
Excellent facility and Sabrena is so friendly and helpful!Jill B. | Overall Experience
Sabrina always great she’s very professional!Hector P. | Overall Experience
we have used this location to store daughter dorm contents 3 summers in a row; it has been excellent every time; 1st 2 yrs were best because we had ground floor unit near entrance/exit/ofc & not too far buried in bldg; don't like having to go up elevators & down many halls & turns, but know it depends on what is available; mgr Sabrena Deming is topsLucy L. | Overall Experience
staff was extremely helpful and friendly Having dollies available near the elevator was fantasticclay r. | Overall Experience
Fantastic staff!!! They went above and beyond to make the entire process easy. Highly recommend this location. You are treated like family.Thomas S. | First Impressions
El cliente no dejó un comentario.rich t. | Overall Experience
El cliente no dejó un comentario.BUELL C. | Overall Experience
Dehreon Lewis did an amazing job helping me find the perfect sized storage for my moving needs . He was professional and answered all of my questions.Emily P. | First Impressions
I thought the facility was in excellent condition. The manager that assisted me with the rental process and then ending the agreement was extremely helpful and very friendly. She made the process very easy and convenient.Stephen C. | Overall Experience
The only thing that I didn't like is that the price kept going up. It got just too expensive .GEORGE F. | Overall Experience
El cliente no dejó un comentario.Susan H. | Overall Experience
Thanks for everything. The service was more than expected.Felicia A. | Overall Experience
El cliente no dejó un comentario.Jeff W. | Overall Experience
Sabrena and her staff are super nice and helpful! She was so accommodating even when there was a mistake on my account. It was corrected on the spot. Can't beat her fantastic service!Kathryn G. | Overall Experience
El cliente no dejó un comentario.Service M. | Overall Experience
I would like to give a BIG shout out to Darrius Artis at this location. From the 1st day that I moved into the unit, until the last day, he has been a Superstar Represenattive of the U-Haul Company Brand. He assisted my family with every aspeect of our storage and rental needs. Yesterady when we arrived to pick up our truck, we were informed by the CSR on the phone that the keys were not dropped off and thus we had to wait for 2 hrs or see if another location had a similar truck. I saw Darrius in the store and asked for help. We explained the situation and he advised he attempted to reach us the prior day due to a system glich. Since the store was n't open yet and we had Glorified Movers coming in 20 minutes, he immediatley assisted us. We received our truck 15 minutes before the movers arrived. If you are looking for a good place with great service, go to this location and ask for Darrius, you will not be dissapointed. Thank you Darrius. Stay Safe and keep up the Great Work Sir.Marcel F. | Overall Experience
Outstanding service from Sabrena. I especially appreciate her safe health practices. Thank you, Sabrena.LYNNE W. | First Impressions
El cliente no dejó un comentario.Stephen C. | First Impressions
El cliente no dejó un comentario.ERNEST H. | Overall Experience
staff was very helpful with several questions and explaining options to me. The personnel called me by name when I walked in the second (and third) times. Extraordinario servicio al clienteclay r. | First Impressions
Great experience ! Thank you so much ... if I have to store my belonging again this Is definitely the UHAUL I’m going to !KALAH R. | Overall Experience
El cliente no dejó un comentario.Timothy C. | Overall Experience
El cliente no dejó un comentario.Barry B. | First Impressions
El cliente no dejó un comentario.Bob C. | First Impressions
Wow!!!james m. | Overall Experience
Mgr. Sabrina was the “Best”! Very knowledgeable, helpful, and personable.Eric C. | Overall Experience
Considerate and knowledgeableROBERT M. | First Impressions
Sabrena and her team made our experience above and beyond expectation. I've moved often with work and Sabrena's team has been the best I've experienced in the country! Well done!Kevin R. | Overall Experience
The associate was very kind and courteous. I had to deal with two different locations for this move. I was grateful for the experience because Nephi was a delightalexandra d. | First Impressions
no commentJANET C. | Overall Experience
The manager and support staff were terrific...the facilities were clean, "inviting", and in excellent condition!John M. | First Impressions
Sabre a was excellent! Very personable, knowledgeable and attentive.Eric C. | First Impressions
I had a great experience. Sebrena was extremely helpful.Antionette E. | Overall Experience
In my seven years of renting this unit, Sabrina has by far been the most visible, pleasant, and even caring manager I have met at this facility! If I ever need one again, if she's here I'll be back!JAMES H. | Overall Experience
thank you for being a great place to store college student dorm stuff 2 summers in a row; B117 has been great for usLucy L. | Overall Experience
Served all my needs wellCHRISTOPHER P. | Overall Experience
Sebrena made the process easy and gave me a quick ride to my new space. Thanks so muchAlabama Association N. | First Impressions
Sabrina is the best CSR ever!Marly H. | First Impressions
The only issue I had was with an employee when I first moved in the storage room. She made an error and then was quite rude about it. Luckily Sabrina fixed the issue.Catherine T. | Overall Experience
Good experience. Helpful staff.Mary M. | Overall Experience
¡Gracias!CHRISTI G. | Overall Experience
No sincerity and worker didn't know how to take the car off the tow dolly, thank God my moving guy knew how to! No communication and everything went wrong with u-haul from the start in Huntsville to BShery B. | First Impressions
The young man in the store Sunday afternoon was helpful and pleasant to work with. He is an asset to your company.CATHY D. | First Impressions
Used this facility to store work related materials / equipment for just over nine years. Could not be more pleased w/ the courtesy and cooperation of the staff members during my use of the facility.PINPOINT I. | Overall Experience
Convenient locationBart C. | Overall Experience
Staff was super friendly and helpful.Jerrie H. | Overall Experience
These people on both ends were very helpful and made my move a success!! In Vestavia Hills they were so helpful and kind. In Elmore also! Thanks for the wonderful experience!!!!Natasha S. | First Impressions
I appreciate you for staying over pass your shift to help me check in to a storage container. Very nice lady thank you!Bernard W. | First Impressions
Clean facilityCharles H. | Overall Experience
These folks are amazing1 I had an urgent need and they jumped through hoops to help.EDWIN B. | First Impressions
Our experience with this facility was very pleasant. From truck rental to unit rental, the staff was very helpful and professional. The unit was well maintained, secure and access was convenient.shanda o. | Overall Experience
Professional Service during 3 Year Rental, Appreciate Help & EverythingJAMES C. | Overall Experience
.JAMES A. | Overall Experience
Great experience. Friendly and very helpfulBobby Ward F. | Overall Experience
0Grant N. | Overall Experience
N/aJASON B. | Overall Experience
The manager.. I believe her name is Sabrina was always so helpful, kind and knowledgeable. GraciasAshleigh K. | Overall Experience