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Mitchel K.Customer Reviews for U-Haul Moving & Storage of Vernal
Testimonials From Recent Customers
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Your website determines what car can tow what car when transporting and its not true and the equipment was not properly working. Our Nissan could not tow the Jeep and we almost ruined our new car trying. The trailer would not turn properly on the hitch, even the dealer we dropped the trailer off to could not get it to work either
Lee A.Thank you for being so awesome during what could have been a a stressful change in life. I couldn't have done it without you. Vernal ut uhaul. Crew rocks...
Jenifer R.this location was awesome! so helpful. made our job so easy. thank you! very professional and organized.
Paul S.I had to drive over 400 miles to find a truck and trailer at two different locations when there was a truck and trailer in the city I was staying in but they weren't open on Fridays or weekends. I spent 11 hours that day driving when I didn't have to.
KEVIN M.Extraordinario servicio al cliente
William V.If 26' foot trucks are so sought after by customers, Why does U-Haul have so few where they are needed. That is a real head scratchier.. y experiences in Erda and Vernal Utah were made great by the folks managing those location and they deserve my highest praise.
Vince S.Great customer service Manager was excellent knowledgeable and pleasant. Thank you very much!!!
Paul P.It was very dirty. The running lights didn't work.
johny L.Adam was very helpful and friendly. Definitely will be a return customer. Gracias
Rose T.Everything was very good. I would use this service again.
Ken B.Great service!
matthew S.Nice friendly customer service.
Timothy W.Fabulous customer service!
Phil S.I would never recommend this place to anyone.
Erik A.Equipment had a defective tire but I did not notice this until I returned the equipment. I had no problems with the rental, though, and upon return the tow dolly was flagged for later inspection and repair. I thought that was appropriate. I would rent from here again; I don't think this occurred from negligence, just a defective tire.
Lawrence Z.Customer service wasn't good. I would recommend Timberlane storage
Sam B.Nice
Charles F.If uhaul charges for 24 hours please don't put on the contract that the equipment is due back I. 3 hours. Seems dishonest!
LINWOOD T.None you guys did good 😃
Seanoa M.Heather is an excellent manager who really takes care of the needs of her customers. She and her staff exceeded our expectations in every way. I will continue to use this U Haul team for many years to come. Vernal is very fortunate to have them. 5 Stars
Harold D.The wonderful lady that helped us was a amazing I told her the problems that I had and she was so amazing at her job and made things good thank you for all your help
melissa H.I really didn't see any area that needs improved. Both The customer service and equipment improved my moving experience. I would recommend them to my friends and I will definitely use them in the future when I need to move anything.
CRYSTAL H.Your staff was most helpful, friendly and knowledgeable!
RUSSELL C.Keep up the excellent work! Thank you so much!
AUBREY M.Fantastic check out and check in U Haul employees!
Jason B.It was excellent. I have no improvment comment.
CURTIS C.The personnel were nice and friendly and very very helpful
leslie K.Get faster internet!
KEITH C.The rates for a 1 day usage were astronomical. The store manager is a pit viper
ryan S.Was a good experience. Staff was new completing contract took longer than expected, but she was very friendly and customer focused.
JAMES H.0
Jeff N.The boss lady gave me a rental that she could not find the keys..she gave me me another one I walked in and told her it was half a tank full she said yes if you give it to us at half a tank or more I showed up at half a tank she said that it was a 1/16 of a tank more..with u haul asking for more gas than was in it and no graph of what the fuel was left at all we were at the mercy of this lady
KEVIN C.Excellent Service, very good equipment.
Kevin C.Horario de atención
Orlando S.Well for starters I was quoted online at $185 for a 15' truck and auto transport, when I paid at pick up it was $325.14. The auto transport was quoted at $70 and then when I paid upon pick up it was $134 ( I only added a $16 safe tow coverage)... I'm not sure where $137 comes from even with tax and an environmental fee added, let alone $325.14. I am rather annoyed and frustrated and want an explanation.
BENJAMINNOAH F.Great people.
EDWARD T.The Rep was awesome in and out in very little time. Returning the vehicle was just as quick. Very friendly service.
MICHAEL G.