If a specific truck is not going to be available at a location you should not be able to reserve it at that location. I chose a specific location because it was right across the street from where I live. I had a very limited time frame on a break from work to go get the truck. The location was changed to a location that was further location. I should have been offered what was available at the location of my choice. I did accept though. However when I got to the other location the manager was upfront and did not even acknowledge me. I spoke up and told him that I was there to pick up a reserved vehicle and that I was in a limited break from work and had to be back and my location was already further than I anticipated. He refused to help me and stated that one of the workers that had just walked outside would help me when they get back in. He then walked to the back and left me standing waiting on the front. A little while later another worker came in and assisted me.
Alana PCustomer Reviews for U-Haul Moving & Storage of Valley Hi
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Trailer was not clean. It had a lot of dirt, leaves, and cheetos on the floor. After the trailer was hooked up I went to drive off and the trailer behind it was stuck to my rental. I has to completely on hook the trailer and move it by hand to free it from the other trailer.
Robert NJackie was an anwesome employee. If she’s not management then she should be put onto that track. I watched her seamlessly help a a customer and guide a fellow employee through a rental. She is an exceptional leader and a true asset to your company.
Bradley DOutstanding customer service
Justin RAll personal tree extremely helpful
CRAIG BNothing, excellent service from the initial visit to drop off.
dennis rEmployees need to be more team players, it don’t need to take more than 30 minutes to rent a trailer
Juan STerrible experience
RoseMary DVery friendly
Danny MN/A
Octavio Eonly found one passenger side back bumper on transport to be broken off during pick up
abel cMy van had a big torn drivers seat with duck tape that was shredded to cover it, the sun visor on the drivers side is broken and also in the cab was taco bell wrappings/ trash..
torrance sEverything was so fast and convenient. Extremely clean facility. I loved it
lydia cThey treat me really bad
DANIEL GNone at this time!
SANDRA SEnsure that the location is fully staffed at opening. My installed was delayed getting to my installation. Because of lack of staff, he had to wait on customers at the counter.
PAUL FI never got the dolly I ordered
Kyle HQiuick and easy
Martin kKeep up the good work with the friendly employees thank you
ISAAC RAppreciated customer service representative’s efficiency and knowledge.
Maria GVery friendly and went over all my additional costs due to an error in NM. I was upset that my charges were incorrect and hope uhaul can assist me.
Victoria UThe staff was very helpful and professional!
adam gFor improvement you need to explain to Tasha to assist the customers web sites customers need support on. After I explained that U-Haul company does not need employees that do not want to support customers and I was going to talk to her manager. She started to support me as a customer. But she was continuously saying I can not support with the web site that I needed to take care of it self. Please have a talk to her on this subject. Thank you Talk to Tasha and ask her she needs to learn to support customers on how to get the web sites for U-Haul on the customers cell phone.
reynaldo sNa
Christina BVery friendly, even after I asked them where I park the haul.
Edward AExcellent 💯👍
Adjowa KThe attendant did all of my check in for me. I was out in 5 minutes.
Jeff LNothing, was very pleased with all, equipment, service and staff
Fabian EAlways great service
EDUARDO OThe people working there on Sunday were very helpful and polite. Would recommend this location to everyone
John PWould have given it an excellent but the junior employee had an attitude. Not with me but with his supervisor, the supervisor was much more understanding in dealing with the employee than I would have been. The supervisor was also helpful after I turned in the trailer in showing me the trucks for rent and what they included even getting a key and showing me the interior so I could make a judgement on how comfortable it would be for my next move. He also gave me an approximate price which was more than I anticipated but I understand he doesn't set the prices. Again the supervisor was very professional and helpful and I would be more than willing to do business with him again. I would not work with the junior employee again.
Kenneth WThe best location I’ve used yet….. gave more rental info than all the other locations
DEBORAH JEasy and efficient drop off.
TRAVIS BGood service
Josue LAlready recommended yall to a friend who is moving. Thanks for the outstanding support and the freebie used boxes!
GREGORY BGreat service
jorge gThe associate that helped us was very helpful.Some retailers should visit your location and have your sales people train them for maybe 1 day,service is what make a business prosper.Satisfied with all and will keep returning.Jerry
Jerry MAngela
Angela PPerfect
laura sEverything was well organized
Mark MDoing well already
Jaime HReservation only took a few minutes, pickup only took a few minutes, and returning equipment was fast and simple as well!
Jeremiah RThe lady who helped me and my family has very good customer service. She was very kind and helpful
Angelica CI received a call from one of the supervisors stating I was behind on my payments and all our things were going to auction then 2 months said if you want your things you can come get them at NO COST due to us having to relocate. I told them I would need 48hrs to rent a truck and I would be there they agreed and said they would call me with a time and date . That never happened , not only did we lose our furniture pictures adoption papers but all of my NAVY documents, I'm retired NAVY and all of my things I have collected for over 23yrs is now gone somewhere and no one can give me any answers these items CANNOT BE REPLACED , I just want our things back , can anyone help me ???
steven h | Overall Experienceextremely slow process in store/understaffed
josh k | Overall ExperienceThank you for all your concerns and help
REBECCA H | First ImpressionsJust want to say thank you to Joe he helped me out so much I greatly appreciate what he did..
desarae a | Overall ExperienceLamebrain
LORI G | First ImpressionsTruck very clean-operated well. Nice to see U-Haul upgrading there equipment. Contacted U-Haul in SanAtonio and the clerk was so helpful and a pleasure to speak with. Answered all questions. Thanks,
Jorge P | First Impressions