Customer Reviews for U-Haul Moving & Storage of Valley Hi

1,955 comentarios

7699 Hwy 90 W   San Antonio, TX 78227
(On Hwy 90 W access road inside Loop 410)

(210) 673-4960

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(210) 673-4960

7699 Hwy 90 W
San Antonio, TX 78227
(On Hwy 90 W access road inside Loop 410)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Use this location instead of the U-Haul location at Grissom Road. Grissom location did not follow up on ensuring my reservation was available for me at pick up time and personnel could care less that I was inconvenienced by having to go to another location.

Vincent A. 
Clasificación:
5.0

Josh was helpful, and friendly.

DWIGHT G. 
Clasificación:
5.0

The locations were fine so yes I would recommend those to people but again the om line part was not user friendly

MARK R. 
Clasificación:
5.0

Custumer service was great!

RICHARD M. 
Clasificación:
5.0

Good service!

EDWARD M. 
Clasificación:
3.0

El cliente no dejó un comentario.

MIGUEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW K. 
Clasificación:
1.0

Keep better track of the equipment. We returned a dolly before leaving for our move to Ohio. Never received a email receipt. When we arrived in Ohio we were charged for the missing dolly. Called this location to find out it was never returned in the system and this location doesn't use the correct equipment numbers...! So they couldn't track what dolly it was. How is that possible!?

JOSHUA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

LIZET B. 
Clasificación:
5.0

Great service and personnel!

judy R. 
Clasificación:
5.0

Can't think of anything to improve

EMILIO Q. 
Clasificación:
5.0

Quick and easy

ELIZABETH A. 
Clasificación:
3.0

The bed of the truck was wet from cleaning we almost fell trying to load. The sides where the bungee cords would be used were broken usually I never get insurance but I did this time. First uhual place I have used without a military discount.

THADDEUS B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARLENE G. 
Clasificación:
4.0

El cliente no dejó un comentario.

dean A. 
Clasificación:
3.0

Truck was very loud in the cab. It did not shift properly in my opinion. No cruise control. Some play in the steering.

JEFFERY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

WYATT T. 
Clasificación:
5.0

The employees there are very knowledgeable and keen to customers need. Keep up the good work!

ANUCHA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLOS F. 
Clasificación:
2.0

Our truck was dirty and no dollies were given. I wasn't escorted to my truck or it brought up to the office. I was told the number on my key would help me find my truck. ðŸ'Ž

DARA M. 
Clasificación:
4.0

El cliente no dejó un comentario.

FRANCINE C. 
Clasificación:
3.0

Make sure driver side door works (unlocks).

Desiree M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUAN MANUEL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

michael L. 
Clasificación:
4.0

El cliente no dejó un comentario.

ABRAHAM V. 
Clasificación:
5.0

Staff member was friendly and very helpful during pick-up.

ANGEL L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark B. 
Clasificación:
5.0

Jason went above and beyond to get me on the road with the trailer. Unfortunately when I got home I discovered the trailer was dirty with poop inside.

Jaymes C. 
Clasificación:
3.0

The manager in the morning was very nice and welcoming. When I went to return the vehicle in the evening there was a younger and older gentleman working. The younger gentleman was not very friendly and was very rude in front of me to the older man. He was also playing on his personal phone while doing the transaction.

LAUREN G. 
Clasificación:
4.0

El cliente no dejó un comentario.

TYREE L. 
Clasificación:
5.0

Super friendly, quick service and explained everything well.

DAMON H. 
Clasificación:
3.0

Clerk was unable to explain all details of charges. Rented a $19.95 truck, but initial was almost $100. I asked why and the clerk said he just goes off what's on the screen. There was a $22 charge for fuel, so I asked, “does this mean I don't have to put gas in it?” He said no, I still needed to refuel. I've rented on multiple occasions from Uhaul and never ran into this before. If I had another option, I might have walked away and tried elsewhere.

KEVIN S. 
Clasificación:
5.0

The only bad experience I had renting a UHaul was the truck had roaches. I took the truck back and the employee fully understood the situation and swapped it out no questions asked. Roaches are everywhere and some people live with them and I understand that but my only suggestion is to spray the truck before someone else rents them. I'm just hoping I didn't bring any of them into my new house.

Esteban L. 
Clasificación:
5.0

Very nice and accommodating staff

Walter B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Craig N. 
Clasificación:
5.0

Always if the best quality…personal as well as equipment.

MELANIE K. 
Clasificación:
5.0

James the Mgr was excellent in customer service. The 26ft truck we were picking up wasn't there until half hr later. James gave me a discount for waiting for the truck to arrive.

SARAH M. 
Clasificación:
4.0

Reserved appliance dolly but was unavailable at pick-up. Caused point in time crisis but management later remedied situation

BRIAN B. 
Clasificación:
1.0

El cliente no dejó un comentario.

ORLANDO D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACOB W. 
Clasificación:
5.0

The man that helped me was awesome!!

WILLIAM B. 
Clasificación:
5.0

Left side locking mechanism of the drop gate was out of alignment. It took about 3 minutes to pull the pin out and another 3 minutes to put back into place. Otherwise the trailer was mechanically sound.

TERRENCE B. 
Clasificación:
5.0

Very friendly and fast service.

Robert C. 
Clasificación:
5.0

El cliente no dejó un comentario.

George M. 
Clasificación:
5.0

El cliente no dejó un comentario.

AARON M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES S. 
Clasificación:
1.0

Your employee gave the deposit to the wrong person someone we don't even know or he took the money himself. When we confronted him he was rude and proceeded to kick us out of the store. The person he said he gave the money to went in with us two days later and he still proceeded to lie and tell us to leave once again this will be made public and have posted the videos to social media and let everyone know.

HUNTER B. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICHOLAS R. 
Clasificación:
5.0

All excellent thank you again.

MIGUEL L. 
Clasificación:
3.0

El cliente no dejó un comentario.

GARY F. 
Clasificación:
3.0

Friendly and professional service received, but the vehicle was not clean. Vehicle was not maintained as I was required to add power steering fluid during the trip. The vehicle had an exhaust leak that became worse during the trip. Very loud. Could have been identified and repaired prior to issuing me the vehicle. Or given another vehicle.

SETH PATRICK W. 
Clasificación:
5.0

I should not pay for additional miles on the way back to the drop off location! You shoul be a little more flexible about the mileage arrangements! You already charge a lot for the distance!

OKAN E. 
Clasificación:
5.0

Nothing was very satisfied

Josephine M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kevin H. 
Clasificación:
3.0

El cliente no dejó un comentario.

ANDREW J. 
Clasificación:
5.0

Very helpful young man.

DORALINDA B. 
Clasificación:
1.0

We reserved a pickup truck received a quote to include mileage because the lady repeated how many miles we would be traveling. We were quoted roughly 400 I'm sure with tax and all this would be a Friday-Sunday. One the day before we receive a call that no pick up truck was available so a free upgrade would be available. So with understanding at same price quoted. Then on day of 730 am we receive a call that the car pool was not available and we would have to pick it up in a different city. Kinda defeats the purpose of reserving ahead of time. But now my credit card was charged twice. For the vehicle plus the mileage. Correct me if I am wrong, if we told the first agent where we were traveling and she included that mileage into the first original quote shouldn't I keep the "free upgrade" to include the mileage she entered into that quote. Makes no sense! Yes I am upset over $800 for mileage.

Erica S. 
Clasificación:
5.0

El cliente no dejó un comentario.

VICTORIA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

HORACE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DORALINDA B. 
Clasificación:
2.0

Better customer service, more explanation about extra fees. Had no idea there was a cost for some stuff

Jillian F. 
Clasificación:
5.0

El cliente no dejó un comentario.

AARON O. 
Clasificación:
3.0

The truck was filthy. You should have it cleaned between customers, or at minimum wash the truck once a month.

RUBEN S. 
Clasificación:
5.0

I needed a trailer for a couple of hours and for $14.95 was an excellent deal.

VICTOR R. 
Clasificación:
3.0

It's a little pricey

STEPHANIE A. 
Clasificación:
3.0

Employees were friendly & helpful, but the location is very hard to get to unless you're familiar with the area

jorge B. 
Clasificación:
5.0

Everything thing was great

IVETTE R. 
Clasificación:
5.0

Have more workers

KARLO L. 
Clasificación:
4.0

El cliente no dejó un comentario.

HERBERT L. 
Clasificación:
2.0

Picking up the uhaul was easy and simple with the first representative that I spoke with in store but after coming back to return uhaul I had to deal with a obnoxious employee that was only worried about his personal time and was also upset that I was late due to traffic and charged me a another day for not knowing about calling if I was running late how does one hour turn into another whole day of charge? After I asked if I could just hold on to uhaul and use for another day he said no since I'm there I have to leave it and deal with the extra charge. The second rep is not the right rep for this company but the first guy I worked with was awesome second guy that took my keys from drop off can learn a lot from the frist guy.

Edward T. 
Clasificación:
5.0

I believe the employees name was victor he was very professional, helpful and has humanity very difficult to find these days! Great asset to your company.

ERNEST M. 
Clasificación:
5.0

The complete transaction went so smooth ,no waiting everything ready..

THOMAS F. 
Clasificación:
5.0

Offer more drop-off locations when booking. We had to change the drop-off location when we got to our destination.

Keith B. 
Clasificación:
4.0

One of the tail lights went out. The website to return was not working, i couldn't upload a picture and complete the return. I was on hold for over an hour with the after hours line for help and no one answers. Even with a call back request. The guy at the U haul office was good and so was the girl on rapid response

RAFAEL R. 
Clasificación:
3.0

Do better maintenance on the trucks the truck I had the brakes were not that good the air condition didn't work

ROBERT T. 
Clasificación:
4.0

We were to turn in trailer at LaCoste, Tx but there was no personnel available and no one returned our phone calls. Had to drive into San Antonio to another location where we got excellent return service. Not a great experience .

ron H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLOYCE U. 
Clasificación:
5.0

Service the vehicles

timeka B. 
Clasificación:
5.0

Customer service was good.

Brandon P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edwin S. 
Clasificación:
1.0

I don't remember the gentleman's name however if you check the person who handled my charges you could pull him up. He was rude with complete lack of customer service, completely disrespectful and at one point stated “ dead ass” because the person who gave me a ride to pick up the truck parked in the wrong area.. He refused to help me until my friend moved his vehicle… I won't even say young man because he was not, this immature male person made my experience so unpleasant that I would never refer someone to this uhaul location. I would rather drive miles away then return with that person.

ANA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerry L. 
Clasificación:
1.0

Give some gas to work with when giving me a uhaul. Was driving for 1 minute and it states 30 miles till empty… Told the management about it and he did not help at all with the situation and had an “it is what it is” mentality. I rent from uhaul a lot but because of this poor experience I will be switching to a different rental company.

CONNOR RYAN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEROY G. 
Clasificación:
5.0

Great customer service. Very efficient. Very courteous.

JOHN K. 
Clasificación:
5.0

Kenon was outstanding, courteous, professional and knowledgeable. Excellent customer service skills. Total great team.

ANDREW B. 
Clasificación:
3.0

El cliente no dejó un comentario.

JOHN R. 
Clasificación:
3.0

El cliente no dejó un comentario.

JOHN R. 
Clasificación:
4.0

Only issue with the trailer I rented, the wheels were pretty rusted needed to be replaced.

Travis B. 
Clasificación:
4.0

Hire more employees with caring and good customer service

CELIA S. 
Clasificación:
4.0

Fast, friendly and knew what they were doing. Got us checked in and out of there in no time. Gracias

ROGER R. 
Clasificación:
1.0

We were stranded with no battery and no phone service and left a note saying that with the return yet we were charged anyway

Kimberly B. 
Clasificación:
5.0

Kellen and James were very helpful.

DANIEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRADLY H. 
Clasificación:
5.0

There's not to much needed real good workes

JAMES S. 
Clasificación:
5.0

Everything was dine perfectly and expertly.

PAUL T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JON H. 
Clasificación:
2.0

When I picked the u-haul up the back was already dirty with dirt and a few small items on the floor of the haul area. I went ahead and took the truck and done a short move. When returning the vehicle the representative opened the back of the u-haul walked over and grabbed a broom. He then handed me the broom and said “ I need you to sweep out the back of the u haul or I will have to charge you.” I took the broom and swept out the pre assisting dirt to keep from being charged. I just don't think it's fair that I had to clean up someone else's mess just not to get charged for this truck.

Billy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES P. 
Clasificación:
5.0

The man who helped me was super nice and very helpful

MARIANNA G. 
No se han enviado comentarios para esta ubicación.

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