Manager Desiree is amazing , thorough and on top of things. Always friendly and very hands on Others have been good on phone. There was only one time where the person answering phone seemed overwhelmed and less friendly but end of call was fine. I woukd not go anywhere else for my storage needs.Veronica G. | First Impressions
Customer Reviews for U-Haul Moving & Storage of Vacaville
Vacaville, CA 95688
(W of Allison Dr)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 7 a. m. - 5 p. m.
- 7/4/2022: 7:00 a. m. - 5:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
This is my go-to location because the staff are amazing. Everyone I have worked with are friendly, professional, knowledgeable, and all around extremely helpful. Thank you all for being awesome humans!!!HEATHER D.
El cliente no dejó un comentario.Harland H.
El cliente no dejó un comentario.Ronald R.
El cliente no dejó un comentario.BRAULIO B.
El cliente no dejó un comentario.Clayton J.
Nice clean equipmentMARK H.
El cliente no dejó un comentario.David G.
Excellent customer serviceRaymond L.
El cliente no dejó un comentario.Bryant C.
Staff is always attentive, prompt and courteous! Keep it up!Richard E.
Your team provided excellent service and was helpful throughout my rental timeJesus G.
my pick up location was 30 miles from home Not convenientJeffrey K.
Pickup was ready when I arrived. Lady was quick and friendly and pleasant during check in. When I returned the pickup, I was greeted by an employee as soon as I got out of the pickup. He was very helpful and pleasant. I was out in record time.Dean E.
El cliente no dejó un comentario.Garrett F.
El cliente no dejó un comentario.JOHN R.
Easy access, fast help, lovely peopleNuvia R. | First Impressions
Super easyThomas R.
El cliente no dejó un comentario.Richard B.
I was told the vehicle had a certain amount of gas and that want the case. And I was over chargedMya T.
The staff at the Vacaville office are very good but one employee, Dominick goes above and beyond for customers. I've seen him exercise so much patience with customers, keeping the situation from escalating. He has always been professional with my family, he knows the U-Haul products, makes sure all hook ups are strong and safeâ€¦never cutting corners! He is my go to guy!Edward R.
El cliente no dejó un comentario.Cliff P.
El cliente no dejó un comentario.Cesar R.
15' van wasn't ready at scheduled time of pickup. Staff provided 17' van three hours later. Staff was friendly but lacked a sense of urgency and appeared under staffed. Long, slow lines delayed the overall process as well. No significant issues with the van but it just rode pretty rough.Ryan S.
El cliente no dejó un comentario.Cole B.
El cliente no dejó un comentario.Hani adel A. | First Impressions
Very accommodating and smooth riding 🙏Hani A.
El cliente no dejó un comentario.SHERI B.
I can't think of anything to comment on.charles K.
El cliente no dejó un comentario.Violetta P.
Get the 24/7 App working , it worked to check out, but it kept freezing when trying to check inWilliam Alan D.
El cliente no dejó un comentario.Jamie A.
El cliente no dejó un comentario.Anthony O.
El cliente no dejó un comentario.Glen W.
El cliente no dejó un comentario.Danny C.
We rented a trailer for two days and only needed it for one day. So we took it back a day earlier then we had originally made the reservation for. We were pleasantly surprised that we were only charged for the one day we actually needed it for. Great service even though they were short staffed.renee S.
Give more than 51 miles going from Vacaville to Sacramento. And make sure your representatives give dollies and blankets when customers have paid for them. The trucks dash brake lights & sensor kept going on. And the truck jerked as though the engine was not getting fuel. This truck needs maintenance.Connie S.
El cliente no dejó un comentario.Yvonne H.
El cliente no dejó un comentario.David P.
When doing a pre check I did notice two tires close to being bald i was a bit worried but had to make the trip. No issues while towing my vehicleRicardo S.
El cliente no dejó un comentario.Ken B.
Everything went smoothly for me. Keyanna and your staff was helpful and the vehicle I rented was very clean, comfortable and perfect for what I had to move. Thank them again for me please. CMCALVIN M.
El cliente no dejó un comentario.Dan B.
El cliente no dejó un comentario.Roger M.
Top notch customer serviceDavid S.
El cliente no dejó un comentario.Sean H.
El cliente no dejó un comentario.Kenneth D.
Great serviceDan O.
Really helpful staffSEAN S.
El cliente no dejó un comentario.george P.
The Vacaville Team has always given the best experience. I appreciate the professionalism and just the fun atmosphere this team delivers each time I need equipment. I appreciate it and keep up the good work.Kevin S.
El cliente no dejó un comentario.Robert S.
El cliente no dejó un comentario.Lisa H.
El cliente no dejó un comentario.DAVID P.
Great customer service and reliable too. Clean facilitie.Devin K.
El cliente no dejó un comentario.Duane G.
El cliente no dejó un comentario.Felicia F.
Everyone at both locations I have talked with or seen in person have been excellent in assisting my needs even at the least minute requestlinda S.
El cliente no dejó un comentario.JEREMY S.
I made a reservation two months in advance for a 4x8 enclosed trailer. I did not get a 4x8 when I went to pick it up. I was switched to a 5x8 which was a lot taller and caused me to use more gas then I planned for. I made the reservation that far in advance so I could get the trailer I asked for. Very disappointed in the lack of communication and willingness to get me what I reserved. I was told I could go to San Rafeal to get it at day if pickup. If it was in San Rafael why was it not moved to Vacaville so I could have it???? No accommodations were made for me it was basically take it or leave it. Very disappointed.Patrick B.
El cliente no dejó un comentario.Jenny K.
Actual U-Haul centerâ€” what you would expectTheodore P.
El cliente no dejó un comentario.Raymond H.
El cliente no dejó un comentario.Isaac C.
Everyone from the manager down goes above and beyond to help make things right. Been doing business with them on both storage and equipment rentals for the past 9 months, with nothing less than 5 star service. Times having to wait because there very busy, but the service was worth the wait.Clifford C.
El cliente no dejó un comentario.Barrett W.
Every worker was very helpful on all levelsTina T.
El cliente no dejó un comentario.Ryan D.
Friendly efficient staff.KOWANA S.
El cliente no dejó un comentario.Trevis G.
I was charged for items I did not use. (Moving blankets )Tina B.
El cliente no dejó un comentario.Preston G.
Very professional and politeShawnee U.
Anthony is always professional and friendly They do great work here!CURTIS V.
El cliente no dejó un comentario.NIRBHAI S.
El cliente no dejó un comentario.CLIFFORD C.
Waiting 20 min before being helped. Worker on phone the whole time.Harry V.
I reserved a 6X12 Trailer 5 days in advance and guaranteed at the first location for pickup at 07:00am, Upon arrival the lady said that they did not have it, and that she let the manager know the day prior that they were not going to have one, no courtesy message or text was sent to me, in order to adjust my plans. I went to a second UHaul location and didn't have one either, and I Needed to move my son out of his apartment in Sacramento and move him to UC Santa Cruz location, so I reserved a Cargo Van, because of my sons Queen size bed. I also called corporate and spoke to Summer, to file a complaint, she talked with someone and said that they can offer me s $40.00 discount, but, that would not be sufficient for a compensation, the fact, I wouldI have to pay for the rental at $.79 cents per mile, would be difficult, compared the the price of the 6X12 Trailer. Summer said that they can do $.29 cents per mile, and I asked Summer is that information in the system, and will I have a problem when I go pick up my Cargo Van, she said no, and it was in the system, upon arrival at yhe 2nd UHaul location, they said that there was no notes. And the lowest would be $.39 cents per mile. 2 Agreements we're broken by UHaul, I'm still pending final charges. The Van was Dirty, the windows was dirty. And There was a Large bundled Clump of long hair in the side of the drivers door. Unsatisfactory, if I can give the worst rating for an poorly run Company. I would. I've never had this problem in my past rentals with UHaul. Why have your prior outstanding standards change, understanding, that these are private companies, they should be inspected for quality control.David V.
El cliente no dejó un comentario.Matthew C.
Good customer service picking up and dropping off.Dennis S.
Always great service.Patrick K.
El cliente no dejó un comentario.Amy W.
El cliente no dejó un comentario.Monica T.
El cliente no dejó un comentario.ricardo A.
El cliente no dejó un comentario.ANDREW F.
Anthony and Dominic were awesome. Great customer service. The other young person of Friday evening AWESOME also. Missed his name. Fast service in and out !!!!Maurice A.
El cliente no dejó un comentario.Arnold F.
El cliente no dejó un comentario.arturo R.
El cliente no dejó un comentario.STEPHEN W.
El cliente no dejó un comentario.WILLIAM W.
El cliente no dejó un comentario.Jian L.
It was all an easy experience other than the app that could not recognize when I was actually onsite to pick up the vehicle.Susan K.
El cliente no dejó un comentario.Timothy W.
El cliente no dejó un comentario.Jason C.
El cliente no dejó un comentario.Aaron B.
Smooth process. Excellent customer service.Bobbie D.
El cliente no dejó un comentario.Joshua L.
El cliente no dejó un comentario.Jim I.
El cliente no dejó un comentario.Ed W.
Exceptional staff, and extremely well-organized site.Charles N.
neither your app or online system would properly aconowledge my account so that i could do electronic check in of my returned equipment so i had to spend 20 mins on hold calling the store to confirm reciept the next am. please fix your online experienceCourtenay M.
El cliente no dejó un comentario.Corey M.
El cliente no dejó un comentario.Ali Reza K. | Overall Experience
Friendly, helpful, professional I person n on tel. Thank u. A very pleasant experience.Maria F. | First Impressions
El cliente no dejó un comentario.Curtis F. | First Impressions
El cliente no dejó un comentario.heather m. | Overall Experience
El cliente no dejó un comentario.Rae W. | Overall Experience
El cliente no dejó un comentario.CLIFFORD C. | First Impressions
El cliente no dejó un comentario.julia v. | First Impressions
El cliente no dejó un comentario.justin g. | Overall Experience
El cliente no dejó un comentario.Andrea W. | Overall Experience
Storage hours of access need to be extended. 7am-10pm 7am-12amAntrell B. | First Impressions
The facility and employees were great. I didn't need much assistance while I was storing my belongings there but when I did staff was very helpful. My only complaint is that there isn't much parking for the storage units. On several occasions I needed access to the loading dock area to unload or load my vehicle and there wouldn't be any parking spots available and it seemed like the building was empty of tenants as there was no noise from people and the motion lights would be off. Wish there was more parking . That was the only downside. There was always plenty of little push carts available so that was nice.Sarah B. | Overall Experience
Great experience no complaintsIsmael S. | Overall Experience
No issue, pretty straight forwardngawang t. | Overall Experience
El cliente no dejó un comentario.Latonya L. | Online Move In
El cliente no dejó un comentario.SARAH W. | First Impressions
El cliente no dejó un comentario.Luke C. | Overall Experience
Hello, I have been a loyal U Haul Customer for over 15 years. I recently made a reservation to pick up a moving truck in Boise Idaho and drive to California to empty out a storage container that I have been renting for over 15 years, and then drive the truck back to Kansas. The original reservation had me scheduled to drop the truck off in Lincoln Nebraska. When I picked the truck up in Boise it was not clean (inside or out), an ashtray full of cigarette butts, garbage under the seats, etc., and had less than 1/4 tank of fuel. When me and my 82 year old stepfather emptied out the u haul storage unit in Vacaville California the electronic doors were broken, making it very difficult to navigate large heavy items through a single hinged door. I called the 1-800 number today to inquire about options for returning the moving truck to Salina Kansas Vs Lincoln Nebraska and the Uhaul Representative was callus and provided no friendly customer service, only comments that she would "mark my contract" to ensure I would be charged maximum penalties. When did customer service become an experience that leaves customers feeling taken advantage of and betrayed by the very business that they have been loyal to for decades ?DAVE M. | Overall Experience
I almost want to rent a trailer or truck every weekend. The staff made it easy and enjoyable! So much so that I went ahead and rented a small storage unit.Lara P. | First Impressions
Always a great experience.Ed S. | Overall Experience
I have been using this facility for over 30 years. I have always received excellent service.Ed S. | First Impressions
El cliente no dejó un comentario.Rizalina A. | Overall Experience
El cliente no dejó un comentario.Anya G. | Online Move In
Very helpfulIsaiah M. | First Impressions
El cliente no dejó un comentario.TERRY S. | Overall Experience
El cliente no dejó un comentario.Eric R. | Overall Experience
The climate control is the best part when renting a storage unit at Uhaul.JEANNIE J. | Overall Experience
I had this unit for many years. Each visit was more than satisfactory. I was always impressed by the cleanliness of the building.andy s. | Overall Experience
My items have been secured at U-Haul for 13 yrs. Climate controlled was excellent no pests or rodents. Very satisfied for all these yrs.COURTNEY W. | Overall Experience
U-haul on Monte Vista in Vacaville is absolutely the best I have ever experienced. Super clean facility, well secured, (cameras 24 & 7), and inside units. The entire staff are very professional, friendly and extremely accommodating. I've been a regular customer over the past few years and will not use any other u-haul facilities. I strongly recommend this facility over any other u-haul. Very negative experience with 3 other u-hauls in the local area. I was very pleased to find out that they are independent of each other.BECKY H. | Overall Experience
We are confused as to why we are being welcomed as new customers since we have been with you since 2016William M. | First Impressions
Manager is awesome!!Katie H. | Overall Experience
Staff went above and beyond trying to help.Amy W. | First Impressions
El cliente no dejó un comentario.Christine J. | Overall Experience
I love the personel here,they are,so profetiional,,always ready to help,always with smile, every corner of the building is imaculated clean, the bathroom vey clean. I honestly dont have any complains at all,everyone has an excelent customer service and the manager is just adorable. Thank you every one for such a excelente workALIDA H. | First Impressions
El cliente no dejó un comentario.Brandie N. | First Impressions
El cliente no dejó un comentario.Wanda S. | First Impressions
El cliente no dejó un comentario.Jeremy L. | Overall Experience
El cliente no dejó un comentario.Steven P. | Overall Experience
I was very pleasedKim T. | First Impressions
Very clean and the staff was great.sherray j. | Overall Experience
El cliente no dejó un comentario.Scheron D. | First Impressions
El cliente no dejó un comentario.Kristian M. | Overall Experience
El cliente no dejó un comentario.Junius M. | Overall Experience
El cliente no dejó un comentario.Alexia M. | First Impressions
El cliente no dejó un comentario.RICHARD N. | Overall Experience
This storage was flawlessjuan c. | Overall Experience
The guy at the register took good care of me with excellent attitude and professionalism.DAVID M. | First Impressions
No complaints. Didn't have any issuesKaitlin B. | Overall Experience
Have become a regular customer over the past few years and couldn’t be happier with all aspects of this particular uhaul establishment- well organized, extremely accommodating & exceptionally friendly staff have always made my moving experiences very positive.BECKY H. | First Impressions
El cliente no dejó un comentario.laurie C. | Overall Experience
El cliente no dejó un comentario.Betty J. | Overall Experience
El cliente no dejó un comentario.Tom M. | First Impressions
El cliente no dejó un comentario.Shinika P. | Online Move In
Friendly staff and very informativeDEBBIE G. | First Impressions
El cliente no dejó un comentario.Rachel Q. | Overall Experience
El cliente no dejó un comentario.Matthew J. | First Impressions
El cliente no dejó un comentario.Meagan G. | Overall Experience
El cliente no dejó un comentario.THOMAS T. | First Impressions
Great experience definitely auto pay was really helpful not having to worry about another bill and it just paid itselfRodrigo R. | Overall Experience
My husband & I have had this unit for over 4 years, storing items to declutter our home, with the intent to sell our home and move. Michael passed away, unexpectedly, back in May 2020, so those plans were changed. During our use of the unit, we had no problem entering, when we needed to, everything has been clean and when having contact with the staff, they have always been friendly and helpful.MICHAEL H. | Overall Experience
Staff was friendly and helpful. They answered all my questions and made me feel great about my choicePerla G. | First Impressions
El cliente no dejó un comentario.KEYANA F. | First Impressions
Only negative was frequently people just hanging around. Lots of pot smoke. Staff was always very helpful.Dean T. | Overall Experience
El cliente no dejó un comentario.jeanne d. | Overall Experience
There was no trash receptacles. Not even in the bathroom. That was unfavorablePAMELA K. | Overall Experience
El cliente no dejó un comentario.Christopher C. | Overall Experience
El cliente no dejó un comentario.ELIZABETH S. | Overall Experience
El cliente no dejó un comentario.Delbert F. | Overall Experience
The facility was easily accessible, temperature controlled and the staff were helpful. My only complaint was that their prices were very high.Kendall R. | Overall Experience
El cliente no dejó un comentario.Clara O. | Overall Experience
Staff and facilities met my needs. If storage becomes necessary again I'll know where to go.Herbert A. | Overall Experience
El cliente no dejó un comentario.Sasha J. | Overall Experience
We had two storage units for about 4 years. After the second year we wanted one larger unit. We supposedly were placed on a list. Despite checking several times over the next couple of years, we were told there were none available. We saw at least three units with tags on them so I asked again to be laughed at and told there was a list and they would have the manager put us on the list. That night I found a storage unit at another facility and the next day someone from uhaul called and there was a unit magically available. Issue number two, which is actually the much bigger issue, are the people hanging out in the upstairs with bikes and backpacks. We were there at night moving out of our locker and three people with bikes and backpacks left the facility at 6:45pm but when we came back in the morning, those same people were back upstairs. There were several people just hanging around the facility, I did not feel safe going there by myself. People would also wait outside and follow people in when they used their key card. Issue three is the wait time. It took a very long time to be helpedJoseph G. | Overall Experience
I had a very good experience with them and I will go back and use them again Thank YouRoseann R. | Overall Experience
I just want to thank the lady that helped me open my storage. She was very nice and friendly and I would definitely recommend her and your storage to my friends and family. I feel so bad not getting her name but hopefully you guys can look up who helped me. The facility was clean as well and I didn't have any issues getting in and out of the storage. Thank you very much!Carol A. | Overall Experience
Everything about the storage was great but there were a few times when there were people staying inside the building or outside the doors or in cars. May have been homeless but maybe having a drive by security guard could be nice.Dennis C. | Overall Experience
the wait time in line too long and on hold on the phone too longSasha J. | Overall Experience
El cliente no dejó un comentario.George E. | Overall Experience
El cliente no dejó un comentario.Shirley C. | Overall Experience
El cliente no dejó un comentario.Jeff G. | Overall Experience
El cliente no dejó un comentario.Angela W. | Overall Experience
El cliente no dejó un comentario.Laurel S. | Overall Experience
My mom's has had a storage unit there for years...Scott W. | Overall Experience
El cliente no dejó un comentario.Nastazia R. | Overall Experience
I don't understand why I don't get a refund on my unused days of storage . I closed my storage unit yesterday after only using it 5 days this month. I should be refunded a prorated amount for the unused days. Please call 760 847 3915 to discuss .COREY O. | Overall Experience
El cliente no dejó un comentario.Charlene P. | Overall Experience
Anthony was very helpful!TAMARA J. | First Impressions
El cliente no dejó un comentario.VALERIE J. | Overall Experience
Need to instruct how to use access card - swipe on right side to gain access, swipe on left side to open door Access card did not work so staff had to let me in another way - stated sometimes it takes time for system to process new customer access on cardCharlene P. | First Impressions
Great speedy service.Deseri was excellent m.Chris R. | First Impressions
Staff has always been friendly and helpful. Facility is clean, well maintained and secure, which is why I'm a repeat customer.GEOFFREY R. | First Impressions
El cliente no dejó un comentario.CHRISTINE R. | Overall Experience
El cliente no dejó un comentario.Charmaine C. | First Impressions
My code to get in the facility didn't work. The unit that I was assigned has a HUGE support beam: it takes up almost 1/4 of the whole unit! This should have been communicated prior to the contract!! I'm completely unsatisfied. I want a refund. (707) 685-0343.Bailey D. | Online Move In
El cliente no dejó un comentario.Zachary A. | Overall Experience
Best customer service experience I have had in a very long time. Working and living in the Bay Area you don't feel like a real human most of the time. You feel like an apartment or employee number. Special "Thank you" to Desirae and Christian, your great service made a very intense move for me feel like someone finally had my back. God Bless and Thanks again.Lola T. | First Impressions
El cliente no dejó un comentario.Anthony F. | First Impressions
Every staff member was extremely pleasant and respectful. Very helpful.Frank M. | First Impressions
El cliente no dejó un comentario.Linda S. | First Impressions
Very nice staff.Phillip C. | Overall Experience
It has been a very pleasant experience. I would gladly recommend U-Haul to family and friends.Bobby S. | Overall Experience
Outstanding in every respect. Well maintained and exceptionally cleanBob M. | Overall Experience
Thank you soo much for everyone help @ uhaul truck & storage rental..Jack P. | Overall Experience
Very friendly & helpful team.Stephanie J. | First Impressions
Exceptional customer service. Friendly courteous representatives. Cleanest safest facility anywhere. Best place to store your home valuables.Ana S. | Overall Experience
always a pleasant experance thank youJack P. | First Impressions
I had a great experience. Very easy to get a storage unit and close one out. Thanks for your great customer service.veronica w. | Overall Experience
Sales Associate was very professional and extremely nice.sherray j. | First Impressions
Professional and very cordial.Phillip C. | First Impressions
I have been using this location for all my moving and storage needs since the mid 1990s and have always received excellent service.Elena S. | Overall Experience
Very easy to work with and well accommodatingMario V. | Overall Experience
My move in was awesome. It's rare nowadays to get treated like family, and that's exactly what it felt like yesterday. All the staff on duty were engaging beyond a greeting. I look forward to my stay!Joseph E. | First Impressions
The service was horrible the employees are rude and unhelpful. Customer was terrible. I wouldn't recommend it to my friends or family. Very unhelpful...Raina H. | Overall Experience
AwesomeDaouda Y. | First Impressions
AwesomeDaouda Y. | First Impressions
Service was great. I do recommend checking the bathroom more often. I didn't have toilet paper after using the restroom after hours. It also smells a little bad... like pee.Ginina L. | Overall Experience