U-Haul Moving & Storage of Vacaville

Clasificación:

4.0

I rented a appliance dolly and had to lubricate the wheels. Maybe check dollies and equipment for issues prior to renting them to people. Luckily I was able to fix it.

Clasificación:

4.0

1 more person at the front. it becomes a time problem if 3 or more persons show up at once.

Clasificación:

5.0

Nothing really your staff was wonderful, they let me know about all upfront cost, recommend if I needed any other equipment or blankets. There checking in and out went very quickly. You folks are definitely the best way to go when you move.

Clasificación:

4.0

Seems running with minimum staff but courteous and informative when attending customers:)

Clasificación:

5.0

Thanks,

Clasificación:

5.0

the crew at this location did a superior job helping me with my needs the best customer service ever.

Clasificación:

4.0

There was trash under the seats hopefully they at least sanitized the inside steering wheel due to covid

Clasificación:

5.0

The staff was great.

Clasificación:

2.0

Todays experience was a disaster

Clasificación:

5.0

Staff and facilities met my needs. If storage becomes necessary again I'll know where to go.

Clasificación:

5.0

Great experience. Super easy. Will recommend.

Clasificación:

5.0

Good work mates

Clasificación:

5.0

There was difficulty upon check-in due to computer issues that I was told were in Phoenix and out of local control.The only additional charge from check-in time was for extra 5 miles. It was agreed that the final receipt would be emailed to me once the computer came back up and I did receive it later.

Clasificación:

3.0

Equipment failed multiple times during 2000k trek. Ridiculously overpriced. Never again. At $550 for a tow dolly, that thing should have been in tip-top shape!

Clasificación:

4.0

I had problems using the app to return the truck. I had to call customer service which took time. Other than that my experience was good. thanks.

Clasificación:

5.0

Made our moving experience so much better, very accommodating with the rental truck and storage unit facility. The truck we had ran great, just could use some adjustments to the ramp in the back; it was difficult to close as it kept binding up. We were able to manage with some force, but someone else might have a hard time getting it fully sheathed and latched. Customer service and everything else 10/10!

Clasificación:

5.0

Prompt, courteous and helpful staff. Equipment is clean and works well. Every equipment rental and storage rental at this location has gone well.

Clasificación:

5.0

Customer service was above excellent. The gentleman who helped with picking it up and the lady who helped when I dropped it off.

Clasificación:

3.0

We had two storage units for about 4 years. After the second year we wanted one larger unit. We supposedly were placed on a list. Despite checking several times over the next couple of years, we were told there were none available. We saw at least three units with tags on them so I asked again to be laughed at and told there was a list and they would have the manager put us on the list. That night I found a storage unit at another facility and the next day someone from uhaul called and there was a unit magically available. Issue number two, which is actually the much bigger issue, are the people hanging out in the upstairs with bikes and backpacks. We were there at night moving out of our locker and three people with bikes and backpacks left the facility at 6:45pm but when we came back in the morning, those same people were back upstairs. There were several people just hanging around the facility, I did not feel safe going there by myself. People would also wait outside and follow people in when they used their key card. Issue three is the wait time. It took a very long time to be helped

Clasificación:

2.0

Customer service was rude and unhelpful. The lines were long. The sign in took about 20 minutes. I had it set up to pick my vehicle up in the morning and had prepaid, and they called me threatening to give my vehicle away if I wasn't there in the next 30 minutes - this was 2 hours before I was set to pick up my vehicle. I was really bummed out to have such a bad experience, won't use them again.

Clasificación:

5.0

The young lady who assisted was incredible. So kind. So knowledgeable. She knew was she was doing... unlike my pick up experience.

Clasificación:

4.0

Employees are friendly and helpful. Good job there. The contactless option is anything but that. The process allowed me to check in with my phone but directed me inside to get the key afterwards. 4 people had arrived and in line waiting to be helped so I had to wait. The process was drawn out and annoying. If I knew I had to go inside for the key I would've just did that in the beginning. Going inside to make contact with an employee completely defeats the contactless option.

Clasificación:

5.0

God bless you folks went out of your way to help

Clasificación:

2.0

Truck was not ready, padlock was locked I had to return to uhaul for them to unlock it. No credit or reimbursement for time or miles

Clasificación:

4.0

Waited too long at the checkin counter.

Clasificación:

1.0

The truck said it was three-quarters full but it wasn't also I returned the truck back at the agreed time and they still tried to charge me for another day and another days worth of insurance and also a cleaning fee when I cleaned out the back of the truck during a rainstorm I would like to dispute these claims and refused to pay the Chargers and asked you to clear my balance I also was accused of running a toll or something of that sort in the truck which is also not true I am a valued customer of U-Haul and I have been for years whatever misunderstanding has happened it's just that a misunderstanding and I would like you to clear my balance and clear my name's thank you very much Theodoric Dixon 831-291-0454

Clasificación:

3.0

The pick up location did not notify me that the trailer was not water proof. All my items inside the trailer were damaged on the way to CA due to rain. Questioned the return location regarding whether the trailer was water proof or not and they don't have an answer. Without upfront disclosure, who is responsible for my damaged items inside the trailer?

Clasificación:

5.0

I had a very good experience with them and I will go back and use them again Thank You

Clasificación:

5.0

I just want to thank the lady that helped me open my storage. She was very nice and friendly and I would definitely recommend her and your storage to my friends and family. I feel so bad not getting her name but hopefully you guys can look up who helped me. The facility was clean as well and I didn't have any issues getting in and out of the storage. Thank you very much!

Clasificación:

4.0

truck was not clean when we picked it up. The worker cleaned inside the container at the time we were reviewing it for check out. The cab had coffee spilled inside. Truck worked great and did the job otherwise. Overall, good experience.

Clasificación:

4.0

Everything about the storage was great but there were a few times when there were people staying inside the building or outside the doors or in cars. May have been homeless but maybe having a drive by security guard could be nice.

Clasificación:

4.0

the wait time in line too long and on hold on the phone too long

Clasificación:

5.0

I found your employee performance excellent and the equipment as well

Clasificación:

4.0

Good customer service. Get power windows for all your trucks.

Clasificación:

3.0

The lady that waited on me was very RUDE acted like she was not happy about waiting on me. She never explained anything to me about my rentals. (Box Truck and trailer) never explained price, never told me when it should be returned. I had to go back and ask her what time I have to return, she said I dont no sometime to night real snoty. Wasn't wearing a mask or gloves when she came grabbed my licence from me. Never explained how I return after hours. Overall She was just a Bitch and I will never rent from there again.

Clasificación:

5.0

Very helpful and friendly

Clasificación:

5.0

Rentals need to be checked before they are rented

Clasificación:

4.0

The location and staff were perfect. The problem is haul.com. The online rentals changed my location, and changed some other stuff that was annoying. I wanted to do the online rental to speed things up when I picked it, but it took 30 minutes because nothing online worked. Please get your website in order. It doesn't work properly. Its 2020 already.

Clasificación:

4.0

the local staff was very upbeat and seemed glad to have me as a customer. a BIG improvement from 5 years ago .

Clasificación:

4.0

Your staff is excellent .

Clasificación:

5.0

Streamline, Courteous

Clasificación:

4.0

Rented a 26' Box Truck and while I marked “yes the equipment was clean and well maintained “ This truck has 188,000 miles and is beat up. Pulls to the right and the box has holes in roof. Besides that my experience was good.

Clasificación:

5.0

Check out was quick

Clasificación:

5.0

I needed to contact the store to let them know I would be returning the trailer after hours, the phone goes straight to corporate and I was unable to contact them at all, even after several attempts.

Clasificación:

3.0

Only some employees were wearing masks.

Clasificación:

4.0

This location was great but whole experience was horrible with uhaul

Clasificación:

4.0

This location was great but my uhaul experience as a whole was horrible.

Clasificación:

5.0

The only thing I found odd was the need to have an outside contact for the process, confirming they knew me for an online pickup. Other than that, quick and easy.

Clasificación:

5.0

I've used this location twice in the last week once for a truck then a trailer both visits I was in and out with really no waiting. I dealt with three different employees and all of them were nice and helpful. I will definitely use this location again.

Clasificación:

5.0

No need for improvement, perfect as is. I enjoyed my experience. The U-haul staff is very knowledgeable and friendly. ¡Gracias de nuevo!

Clasificación:

5.0

Excellent service!

Clasificación:

5.0

I have nothing say, very satisfied!

Clasificación:

5.0

My mom's has had a storage unit there for years...

Clasificación:

1.0

I don't understand why I don't get a refund on my unused days of storage . I closed my storage unit yesterday after only using it 5 days this month. I should be refunded a prorated amount for the unused days. Please call 760 847 3915 to discuss .

Clasificación:

5.0

Anthony was very helpful!

Clasificación:

4.0

Need to instruct how to use access card - swipe on right side to gain access, swipe on left side to open door Access card did not work so staff had to let me in another way - stated sometimes it takes time for system to process new customer access on card

Clasificación:

5.0

Great speedy service.Deseri was excellent m.

Clasificación:

5.0

Staff has always been friendly and helpful. Facility is clean, well maintained and secure, which is why I'm a repeat customer.

Clasificación:

1.0

My code to get in the facility didn't work. The unit that I was assigned has a HUGE support beam: it takes up almost 1/4 of the whole unit! This should have been communicated prior to the contract!! I'm completely unsatisfied. I want a refund. (707) 685-0343.

Clasificación:

5.0

Best customer service experience I have had in a very long time. Working and living in the Bay Area you don't feel like a real human most of the time. You feel like an apartment or employee number. Special "Thank you" to Desirae and Christian, your great service made a very intense move for me feel like someone finally had my back. God Bless and Thanks again.

Clasificación:

5.0

Every staff member was extremely pleasant and respectful. Very helpful.

Clasificación:

4.0

Very nice staff.

Clasificación:

5.0

It has been a very pleasant experience. I would gladly recommend U-Haul to family and friends.

Clasificación:

5.0

Outstanding in every respect. Well maintained and exceptionally clean

Clasificación:

5.0

Thank you soo much for everyone help @ uhaul truck & storage rental..

Clasificación:

5.0

Very friendly & helpful team.

Clasificación:

5.0

Exceptional customer service. Friendly courteous representatives. Cleanest safest facility anywhere. Best place to store your home valuables.

Clasificación:

5.0

always a pleasant experance thank you

Clasificación:

5.0

I had a great experience. Very easy to get a storage unit and close one out. Thanks for your great customer service.

Clasificación:

5.0

Sales Associate was very professional and extremely nice.

Clasificación:

4.0

Professional and very cordial.

Clasificación:

5.0

I have been using this location for all my moving and storage needs since the mid 1990s and have always received excellent service.

Clasificación:

5.0

Very easy to work with and well accommodating

Clasificación:

5.0

My move in was awesome. It's rare nowadays to get treated like family, and that's exactly what it felt like yesterday. All the staff on duty were engaging beyond a greeting. I look forward to my stay!

Clasificación:

2.0

The service was horrible the employees are rude and unhelpful. Customer was terrible. I wouldn't recommend it to my friends or family. Very unhelpful...

Clasificación:

5.0

Awesome

Clasificación:

5.0

Awesome

Clasificación:

4.0

Service was great. I do recommend checking the bathroom more often. I didn't have toilet paper after using the restroom after hours. It also smells a little bad... like pee.

Clasificación:

5.0

Clean. Accessible. Easy to move in and even easier to move out. Great experience!

Clasificación:

5.0

The staff were wonderful and so nice and accommodating . I live 14 miles away but would come to this establishment anyways because of the service.

Clasificación:

4.0

¡Gracias!

Clasificación:

5.0

I only wish that we could get two entrance cards because it was difficult when my husband had the card and I had to get in there. Otherwise, excellent service and nice, clean, temp. control facility!

Clasificación:

5.0

great service!

Clasificación:

5.0

Great service

Clasificación:

5.0

I was in and out fast and thestaff was helpful and courteous

Clasificación:

5.0

It went very smoothly. thank you

Clasificación:

5.0

Thank you Nancy for all your help. Excellent service!

Clasificación:

4.0

he timed motion activated lights are only sensed at the end of the rows so if you are organizing in your storage unit the lights will go out and you have to go to the end of the row to reactivate

Clasificación:

5.0

I had two storage areas here over the course of years. The staff particularly made this facility the best ever storage units I've had: they are incredibly helpful, friendly and made things easy always

Clasificación:

5.0

All my concerns and questions were answered professionally and courteous manner. Place was clean and bright and I was extremely happy about my experience there.

Clasificación:

5.0

Ive used a Uhaul storage 4 times, but this staff was always great, never rude, always patient, & always went above and beyond! Moving sucks, but this staff made it tolerable. I love these guys. Thx!

Clasificación:

5.0

Great facility. Clean and convenient. Grrat,service. Kudos to Laurie and Anthony

Clasificación:

5.0

Very professional staff

Clasificación:

5.0

I moved to vacaville 1 year ago. Hv used this uhal several times. Great people..

Clasificación:

3.0

I rented for ten years your smallest unit. All you did was raise the rent. I finally built a shed and moved my stuff. $100/mo for a closet is NUTS. Never again.

Clasificación:

5.0

The online reservation process was extremely convenient and work! The space we reserved was clean and ready to use. The staff was courteous and very helpful.

Clasificación:

4.0

Fast and convenient. She even walked me to my storage unit instead of giving me a map to find it on my own

Clasificación:

5.0

very helpful

Clasificación:

5.0

Climate controlled units; courtesy moving carts available; and great customer service.

Clasificación:

2.0

They lie about prices, lie about actual access hours, lie about truck rental fees, lie about why card doesn't work, lie about who is responsible for what , lie about returning calls. I meant she!

Clasificación:

4.0

Smooth process from online to arrival. Kendrick was very helpful and knowledgeable and got me in and out in the least time possible. Please thank him for his great service.

Clasificación:

3.0

When i first got the storage unit it was 50 bucks a month! Before i cancelled my unit i was paying close to 90 bucks. Its ridiculous how much the price went up!! Never again!

Clasificación:

5.0

It was fine

Clasificación:

5.0

Very pleasant and helpful staff

Clasificación:

5.0

The Best Uhaul Service. I've been using this particular location for all my moving, storage and in town hauling for over two years and have never had a problem. This Team goes above and beyond!

Clasificación:

5.0

The two girls that helped my dad and I were super nice and helpful and made the whole process so much easier.

Clasificación:

5.0

>Thank you to the whole team at 1240 Monte Vista. The ability to pay my U box bill in cash was very helpful and the facility and staff was great. Will return. Thank you, U haul.

Clasificación:

4.0

The staff was quite pleasant and expressed a genuine desire to be helpful.

Clasificación:

5.0

The staff at the Vacaville location are very helpful and friendly.

Clasificación:

1.0

Extremely disappointing! Guaranteed delivery date for 2 U-Boxes from Illinois to California was 7-14-18. One U-Box was 3 days late and the other U-Box still hasn't arrived. Again very disappointing!

Clasificación:

5.0

Staff very helpful and kind. This is why I continue to store my stuff here (just got my second storage area, other's a long-term one). Even though it's 20 miles from Davis where I live excellent place

Clasificación:

4.0

Great facility. I would recommend more carts for customers and a better watch on area in front of elevators of unwanted items left. Bad appearance. Overall great service

Clasificación:

2.0

Get rid of the crack heads that go in and out of the storage units!

Clasificación:

4.0

I work off hours and it would have been nice to have access late at night

Clasificación:

5.0

Your facility was clean and well maintained and your staff was always there to help in any situation. Thank you mostly to Desiree and Laurie. They are the best on staff! I will miss seeing you.