Comentarios de los clientes para U-Haul Moving & Storage of Vacaville

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Vacaville

Clasificación general:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Jim C.
Clasificación:

El cliente no dejó un comentario.

Vincent M.
Clasificación:

I found your employee performance excellent and the equipment as well

PATRICK F.
Clasificación:

El cliente no dejó un comentario.

Ronald S.
Clasificación:

El cliente no dejó un comentario.

Shirley C. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

THOMAS H.
Clasificación:

El cliente no dejó un comentario.

Juan S.
Clasificación:

El cliente no dejó un comentario.

RAYMAND D.
Clasificación:

Good customer service. Get power windows for all your trucks.

Kelley F.
Clasificación:

The lady that waited on me was very RUDE acted like she was not happy about waiting on me. She never explained anything to me about my rentals. (Box Truck and trailer) never explained price, never told me when it should be returned. I had to go back and ask her what time I have to return, she said I dont no sometime to night real snoty. Wasn't wearing a mask or gloves when she came grabbed my licence from me. Never explained how I return after hours. Overall She was just a Bitch and I will never rent from there again.

Federico A.
Clasificación:

El cliente no dejó un comentario.

Martin G.
Clasificación:

Very helpful and friendly

ALFRED K.
Clasificación:

Rentals need to be checked before they are rented

Jessie G.
Clasificación:

The location and staff were perfect. The problem is haul.com. The online rentals changed my location, and changed some other stuff that was annoying. I wanted to do the online rental to speed things up when I picked it, but it took 30 minutes because nothing online worked. Please get your website in order. It doesn't work properly. Its 2020 already.

Jeff G. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Angela W. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

J T.
Clasificación:

the local staff was very upbeat and seemed glad to have me as a customer. a BIG improvement from 5 years ago .

Archibald H.
Clasificación:

Your staff is excellent .

Bob I.
Clasificación:

Streamline, Courteous

DOUGLAS L.
Clasificación:

Rented a 26' Box Truck and while I marked “yes the equipment was clean and well maintained “ This truck has 188,000 miles and is beat up. Pulls to the right and the box has holes in roof. Besides that my experience was good.

Pedro G.
Clasificación:

Check out was quick

ANTONIO R.
Clasificación:

El cliente no dejó un comentario.

Robert S.
Clasificación:

El cliente no dejó un comentario.

Steven D.
Clasificación:

I needed to contact the store to let them know I would be returning the trailer after hours, the phone goes straight to corporate and I was unable to contact them at all, even after several attempts.

BORIS B.
Clasificación:

Only some employees were wearing masks.

Jeffrey C.
Clasificación:

El cliente no dejó un comentario.

FRANKLYN D.
Clasificación:

El cliente no dejó un comentario.

CHRISTOPHER A.
Clasificación:

This location was great but whole experience was horrible with uhaul

CHRISTOPHER A.
Clasificación:

This location was great but my uhaul experience as a whole was horrible.

JOHN W.
Clasificación:

El cliente no dejó un comentario.

Richard B.
Clasificación:

El cliente no dejó un comentario.

Pamela N.
Clasificación:

El cliente no dejó un comentario.

Eric B.
Clasificación:

El cliente no dejó un comentario.

Joseph B.
Clasificación:

El cliente no dejó un comentario.

James B.
Clasificación:

The only thing I found odd was the need to have an outside contact for the process, confirming they knew me for an online pickup. Other than that, quick and easy.

Dennis Z.
Clasificación:

I've used this location twice in the last week once for a truck then a trailer both visits I was in and out with really no waiting. I dealt with three different employees and all of them were nice and helpful. I will definitely use this location again.

CLIFFORD W.
Clasificación:

No need for improvement, perfect as is. I enjoyed my experience. The U-haul staff is very knowledgeable and friendly. Thanks again!

joseph B.
Clasificación:

El cliente no dejó un comentario.

Steven L.
Clasificación:

Excellent service!

Adam S.
Clasificación:

El cliente no dejó un comentario.

Dominique T.
Clasificación:

El cliente no dejó un comentario.

Rodriana B.
Clasificación:

El cliente no dejó un comentario.

david M.
Clasificación:

El cliente no dejó un comentario.

BRIAN F.
Clasificación:

El cliente no dejó un comentario.

JAIME C.
Clasificación:

I have nothing say, very satisfied!

Mike C.
Clasificación:

El cliente no dejó un comentario.

SHAWN H.
Clasificación:

The staff was friendly and very helpful

KEREN D.
Clasificación:

See previous comments,or check out Social media as we do our best to let as many people as we can know about our horrible experience, I will be posting on Facebook some time this week. People should never depend on U Haul to do what they say they are going to do even if you have a reservation six weeks in advance. And their cavalier attitude about leaving people stranded is absolutely unacceptable. Though Penske is more expensive we had a great experience with them and they actually had a truck available. If you really want more information about this fiasco feel free to call me and I'll be happy to explain further. Or check out social media as Our whole family is in the process of a social media blitz to let people know how horrible U-Haul treats customers

Ryan L.
Clasificación:

El cliente no dejó un comentario.

Mark L.
Clasificación:

El cliente no dejó un comentario.

payton K.
Clasificación:

Absolutely fantastic customer service. I they really helped me get the service I needed for my quick turn request.

Nicholas D.
Clasificación:

El cliente no dejó un comentario.

Laurel S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Julie B.
Clasificación:

El cliente no dejó un comentario.

Raymond F.
Clasificación:

El cliente no dejó un comentario.

Scott W. | Overall Experience |
Clasificación:

My mom's has had a storage unit there for years...

Nastazia R. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Laurie B.
Clasificación:

El cliente no dejó un comentario.

Richard F.
Clasificación:

Equipment had some oil that should have been power washed off and no license plate The employees were very friendly and helpful.

James E.
Clasificación:

Only one of two employees wearing masks--contrary to posted signage. Additionally, another customer was not wearing a mask and was behind the counter using the land line.

Richard B.
Clasificación:

El cliente no dejó un comentario.

Gregory D.
Clasificación:

Staff provided excellent customer service - great people!

Joy P.
Clasificación:

El cliente no dejó un comentario.

MARTIN S.
Clasificación:

The ac in truck didn't work very. Hot air from the engine blew into the cab on the driver side. Which made the drive back very uncomfortable. There is leak in the back. Some of the boxes were damp on the bottom from the attic section. The windshield wasn't even cleaned when I picked it up.

Joanna G.
Clasificación:

El cliente no dejó un comentario.

Bernard T.
Clasificación:

Customer friendly atmosphere could be improved.

JOHN S.
Clasificación:

El cliente no dejó un comentario.

RODNEY L.
Clasificación:

El cliente no dejó un comentario.

Toni F.
Clasificación:

El cliente no dejó un comentario.

BRUCE J.
Clasificación:

El cliente no dejó un comentario.

Michael G.
Clasificación:

Windshield was not clean.

Jose R.
Clasificación:

Ricardo very helpful and professional

Humera B.
Clasificación:

El cliente no dejó un comentario.

Oscar G.
Clasificación:

El cliente no dejó un comentario.

Carmen F.
Clasificación:

El cliente no dejó un comentario.

JONNEDI P.
Clasificación:

El cliente no dejó un comentario.

RANDALL M.
Clasificación:

El cliente no dejó un comentario.

Robert B.
Clasificación:

I made reservation way in advance for that location specifically and once again I was sent another location instead I was not happy although the young men at the other location were vey nice and kind

Katherine L.
Clasificación:

Very friendly service. Have rented from this location before and will definitely continue to do so.

RANDOLPH V.
Clasificación:

El cliente no dejó un comentario.

LATOYA W.
Clasificación:

El cliente no dejó un comentario.

DANIEL E.
Clasificación:

It doesn't matter

Paulo R.
Clasificación:

El cliente no dejó un comentario.

MICHAEL S.
Clasificación:

El cliente no dejó un comentario.

michael N.
Clasificación:

El cliente no dejó un comentario.

GORDON C.
Clasificación:

Thank you

Katherine A.
Clasificación:

Confirm by phone and online if the truck is available to avoid any issues.

Casey B.
Clasificación:

El cliente no dejó un comentario.

Gregory S.
Clasificación:

I used the web based check-in and it made the rental process go faster. It was great. I recommend it.

TYE B.
Clasificación:

Make more larger moving trucks available.

Brian M.
Clasificación:

Truck was not ready when l original made reservation. I had to pick up next day. Had to change my moving crew plans because truck not there.

GEORGE R.
Clasificación:

El cliente no dejó un comentario.

mattie M.
Clasificación:

El cliente no dejó un comentario.

Stirling P.
Clasificación:

El cliente no dejó un comentario.

Calvin L.
Clasificación:

The current operation at this location is running well.

RIGOVERTO G.
Clasificación:

El cliente no dejó un comentario.

Richard P.
Clasificación:

El cliente no dejó un comentario.

jorge N.
Clasificación:

Friendly and attentive stuff

Cecile M.
Clasificación:

El cliente no dejó un comentario.

Antonio H.
Clasificación:

This is my top Uhaul choice. This is a great team at an amazingly administrated location. Just love their service!

COREY O. | Overall Experience |
Clasificación:

I don't understand why I don't get a refund on my unused days of storage . I closed my storage unit yesterday after only using it 5 days this month. I should be refunded a prorated amount for the unused days. Please call 760 847 3915 to discuss .

Jacquelyn N.
Clasificación:

I always rent from this location and I rent often!! They are the BEST!!

JAMES W.
Clasificación:

Very quick pick up and drop off. All of your employees were helpful and professional.

gustavo T.
Clasificación:

El cliente no dejó un comentario.

Daisaku E.
Clasificación:

El cliente no dejó un comentario.

Britney S.
Clasificación:

El cliente no dejó un comentario.

John P.
Clasificación:

I got great service. The sales associate was courteous and answered all my questions. The truck was clean and in good condition. I always use UHaul and they never disappoint me. Thank you!

KRISI B.
Clasificación:

El cliente no dejó un comentario.

Charlene P. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

TAMARA J. | First Impressions |
Clasificación:

Anthony was very helpful!

VALERIE J. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Charlene P. | First Impressions |
Clasificación:

Need to instruct how to use access card - swipe on right side to gain access, swipe on left side to open door Access card did not work so staff had to let me in another way - stated sometimes it takes time for system to process new customer access on card

Chris R. | First Impressions |
Clasificación:

Great speedy service.Deseri was excellent m.

GEOFFREY R. | First Impressions |
Clasificación:

Staff has always been friendly and helpful. Facility is clean, well maintained and secure, which is why I’m a repeat customer.

CHRISTINE R. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Charmaine C. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Bailey D. | Online Move In |
Clasificación:

My code to get in the facility didn't work. The unit that I was assigned has a HUGE support beam: it takes up almost 1/4 of the whole unit! This should have been communicated prior to the contract!! I'm completely unsatisfied. I want a refund. (707) 685-0343.

Zachary A. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Lola T. | First Impressions |
Clasificación:

Best customer service experience I have had in a very long time. Working and living in the Bay Area you don't feel like a real human most of the time. You feel like an apartment or employee number. Special "Thank you" to Desirae and Christian, your great service made a very intense move for me feel like someone finally had my back. God Bless and Thanks again.

Anthony F. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Frank M. | First Impressions |
Clasificación:

Every staff member was extremely pleasant and respectful. Very helpful.

Linda S. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Phillip C. | Overall Experience |
Clasificación:

Very nice staff.

Bobby S. | Overall Experience |
Clasificación:

It has been a very pleasant experience. I would gladly recommend U-Haul to family and friends.

Bob M. | Overall Experience |
Clasificación:

Outstanding in every respect. Well maintained and exceptionally clean

Jack P. | Overall Experience |
Clasificación:

Thank you soo much for everyone help @ uhaul truck & storage rental..

Stephanie J. | First Impressions |
Clasificación:

Very friendly & helpful team.

Ana S. | Overall Experience |
Clasificación:

Exceptional customer service. Friendly courteous representatives. Cleanest safest facility anywhere. Best place to store your home valuables.

Jack P. | First Impressions |
Clasificación:

always a pleasant experance thank you

veronica w. | Overall Experience |
Clasificación:

I had a great experience. Very easy to get a storage unit and close one out. Thanks for your great customer service.

sherray j. | First Impressions |
Clasificación:

Sales Associate was very professional and extremely nice.

Phillip C. | First Impressions |
Clasificación:

Professional and very cordial.

Elena S. | Overall Experience |
Clasificación:

I have been using this location for all my moving and storage needs since the mid 1990s and have always received excellent service.

Mario V. | Overall Experience |
Clasificación:

Very easy to work with and well accommodating

Joseph E. | First Impressions |
Clasificación:

My move in was awesome. It's rare nowadays to get treated like family, and that's exactly what it felt like yesterday. All the staff on duty were engaging beyond a greeting. I look forward to my stay!

Raina H. | Overall Experience |
Clasificación:

The service was horrible the employees are rude and unhelpful. Customer was terrible. I wouldn’t recommend it to my friends or family. Very unhelpful...

Daouda Y. | First Impressions |
Clasificación:

Awesome

Daouda Y. | First Impressions |
Clasificación:

Awesome

Ginina L. | Overall Experience |
Clasificación:

Service was great. I do recommend checking the bathroom more often. I didn't have toilet paper after using the restroom after hours. It also smells a little bad... like pee.

Rehema S. | Overall Experience |
Clasificación:

Clean. Accessible. Easy to move in and even easier to move out. Great experience!

ADRIAN R. | Overall Experience |
Clasificación:

The staff were wonderful and so nice and accommodating . I live 14 miles away but would come to this establishment anyways because of the service.

PHILLIP C. | First Impressions |
Clasificación:

Thank you!

kendall r. | Overall Experience |
Clasificación:

I only wish that we could get two entrance cards because it was difficult when my husband had the card and I had to get in there. Otherwise, excellent service and nice, clean, temp. control facility!

Aesel T. | Overall Experience |
Clasificación:

great service!

JENNIFER T. | Overall Experience |
Clasificación:

Great service

Chris S. | Overall Experience |
Clasificación:

I was in and out fast and thestaff was helpful and courteous

veronica w. | First Impressions |
Clasificación:

It went very smoothly. thank you

Aesel T. | First Impressions |
Clasificación:

Thank you Nancy for all your help. Excellent service!

Lisa H. | Overall Experience |
Clasificación:

he timed motion activated lights are only sensed at the end of the rows so if you are organizing in your storage unit the lights will go out and you have to go to the end of the row to reactivate

MATTHEW N. | Overall Experience |
Clasificación:

I had two storage areas here over the course of years. The staff particularly made this facility the best ever storage units I’ve had: they are incredibly helpful, friendly and made things easy always

Ana S. | First Impressions |
Clasificación:

All my concerns and questions were answered professionally and courteous manner. Place was clean and bright and I was extremely happy about my experience there.

Dina N. | Overall Experience |
Clasificación:

Ive used a Uhaul storage 4 times, but this staff was always great, never rude, always patient, & always went above and beyond! Moving sucks, but this staff made it tolerable. I love these guys. Thx!

Bob M. | First Impressions |
Clasificación:

Great facility. Clean and convenient. Grrat,service. Kudos to Laurie and Anthony

GEORGE A. | Overall Experience |
Clasificación:

Very professional staff

Donna Z. | First Impressions |
Clasificación:

I moved to vacaville 1 year ago. Hv used this uhal several times. Great people..

MARI H. | Overall Experience |
Clasificación:

I rented for ten years your smallest unit. All you did was raise the rent. I finally built a shed and moved my stuff. $100/mo for a closet is NUTS. Never again.

Dwayne W. | First Impressions |
Clasificación:

The online reservation process was extremely convenient and work! The space we reserved was clean and ready to use. The staff was courteous and very helpful.

Sasha J. | First Impressions |
Clasificación:

Fast and convenient. She even walked me to my storage unit instead of giving me a map to find it on my own

richard m. | Overall Experience |
Clasificación:

very helpful

ZABRINA A. | Overall Experience |
Clasificación:

Climate controlled units; courtesy moving carts available; and great customer service.

Julio M. | Overall Experience |
Clasificación:

They lie about prices, lie about actual access hours, lie about truck rental fees, lie about why card doesn't work, lie about who is responsible for what , lie about returning calls. I meant she!

Meryl N. | First Impressions |
Clasificación:

Smooth process from online to arrival. Kendrick was very helpful and knowledgeable and got me in and out in the least time possible. Please thank him for his great service.

DIOR G. | Overall Experience |
Clasificación:

When i first got the storage unit it was 50 bucks a month! Before i cancelled my unit i was paying close to 90 bucks. Its ridiculous how much the price went up!! Never again!

Roslyn H. | Overall Experience |
Clasificación:

It was fine

Richard C. | Overall Experience |
Clasificación:

Very pleasant and helpful staff

MANDISA M. | Reservation |
Clasificación:

The Best Uhaul Service. I've been using this particular location for all my moving, storage and in town hauling for over two years and have never had a problem. This Team goes above and beyond!

Alisson A. | Reservation |
Clasificación:

The two girls that helped my dad and I were super nice and helpful and made the whole process so much easier.

Diane B. | Overall Experience |
Clasificación:

>Thank you to the whole team at 1240 Monte Vista. The ability to pay my U box bill in cash was very helpful and the facility and staff was great. Will return. Thank you, U haul.

Melissa M. | Reservation |
Clasificación:

The staff was quite pleasant and expressed a genuine desire to be helpful.

Maria M. | Reservation |
Clasificación:

The staff at the Vacaville location are very helpful and friendly.

Bette F. | Overall Experience |
Clasificación:

Extremely disappointing! Guaranteed delivery date for 2 U-Boxes from Illinois to California was 7-14-18. One U-Box was 3 days late and the other U-Box still hasn't arrived. Again very disappointing!

MATTHEW N. | Reservation |
Clasificación:

Staff very helpful and kind. This is why I continue to store my stuff here (just got my second storage area, other’s a long-term one). Even though it’s 20 miles from Davis where I live excellent place

VERONICA G. | Overall Experience |
Clasificación:

Great facility. I would recommend more carts for customers and a better watch on area in front of elevators of unwanted items left. Bad appearance. Overall great service

ALFONSO G. | Overall Experience |
Clasificación:

Get rid of the crack heads that go in and out of the storage units!

David B. | Overall Experience |
Clasificación:

I work off hours and it would have been nice to have access late at night

Sandra D. | Overall Experience |
Clasificación:

Your facility was clean and well maintained and your staff was always there to help in any situation. Thank you mostly to Desiree and Laurie. They are the best on staff! I will miss seeing you.

SHAVON D. | Overall Experience |
Clasificación:

My experience was great!

No se han enviado comentarios para esta ubicación.

Volver
arriba