Comentarios del cliente para U-Haul Moving & Storage of Vacaville

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Vacaville

Grado total:

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velia V. en

Grado:

El cliente no dejó un comentario.

Richard E. en

Grado:

Online reservation and changes are easy. Short wait time on-site to pick up. Returns are quick too. Staff is always friendly! Always have a good experience here!

Raymond M. en

Grado:

Tell customers how to adjust outside mirrors.

Jack P. en

Grado:

ty thank you

Saied S. en

Grado:

My credit card was overcharged $271 Need it returned to account My agreement was $204. Pick up $123 I was charged $204 $123 $271 What’s going on here ?

beckie W. en

Grado:

The trailer was dirty inside. I only used it for ,two hours because I wasn't sure I could make it back by closing. I did with an hour to spare and still had to pay for the 35 hours. It would be nice to receive a credit for not keeping it the even 3 hours.

Barron C. en

Grado:

There should be an option of receiving the truck either full of gas or empty. I received the truck and barely made it to the gas station, which was only one block away. This is unacceptable. There should be policy to have at least 1/4 tank. Also, the first truck given to me smelled horribly like a pet kennel. It smelled so bad that my allergies started to come about. The manager was more than glad to swap out vehicles. The staff was professional and courteous.

Larry S. en

Grado:

Everything was great.

RICHARD B. en

Grado:

El cliente no dejó un comentario.

Anthony T. en

Grado:

Continue the great customer service

Marlon E. en

Grado:

El cliente no dejó un comentario.

Darrell L. en

Grado:

The 2 wheels on the left side of the trailer were in sorry shape, very rusted and need to be replaced. While I was happy with the locations people, I was not happy with having to drive over 90 miles to pick up the trailer in the first place. When I ordered it I had selected a location that was 3 miles from my home and had requested it for a certain time. You sent me a email that stated you had not only moved the pickup location but the time also. That was unacceptable. I needed to be over 1000 miles away at a certain time and your switch caused me to be late by almost 6 hours. On the positive side you were able to find me a trailer to use be it was 90 miles round trip to pick it up..

Normand K. en

Grado:

The two people I worked with were very helpful and kept the rental process clear and simple yet made sure everything I needed to understand was explained. The young man who helped me hook up the trailer was just as helpful.

Saul G. en

Grado:

Don’t over charge me for gas pay 40 dollars extra after I left the truck with gas like I received it when I first got it .

Chris S. en

Grado:

El cliente no dejó un comentario.

Miguel A. en

Grado:

None

Tricia M. en

Grado:

The associate that checked us out when we returned the van was amazing!! Very friendly and personable for 7:30 am. We found the van completely on empty this am at 5:45 and had to stop to get gas.. he compensated us for the inconvenience!! Great service by this associate!!

Jose M. en

Grado:

Everything was really good. I especially loved the return process. I was shocked when the young guy did it all on his smart phone and fast to. Definitely knew we were tired and just wanted to go as fast as possible.

Edison F. en

Grado:

El cliente no dejó un comentario.

Jennifer W. en

Grado:

Staff very helpful and friendly, made everything so easy for us!! The store was clean and well organized, we even ended up buying packing wrap that we had forgotten we needed. Would 1000% recommend!

Patrick D. en

Grado:

El cliente no dejó un comentario.

Keith E. en

Grado:

The staff at both the pick-up and drop-off locations were very professional, helpful and displayed a "I love working here" attitude. Great job folks!!!

Kurt W. en

Grado:

Have more than one person open at 7:00 AM

Deborah M. en

Grado:

I arrived at7 a.m. when the store opened and there was only one employee on duty. At 7:20 the next employee arrived. There’s were six of us there waiting for reserved items. On a positive note note this location far exceeds others. For example what I reserved was there and available to me. Unlike other store I dealt with that sent me to another city to get what I ordered and reserved!!

John P. en

Grado:

Thursday afternoon, 9/26/19 Domenic and other employee were fantastic! They were helpful, cheerful and professional.

Johnny M. en

Grado:

El cliente no dejó un comentario.

Richard B. en

Grado:

El cliente no dejó un comentario.

George G. en

Grado:

Stacia is very proficient and friendly whenever she assists me with my requests/payments. Stacia's manager should let Stacia know that her caring attitude and customer svc. skills are appreciated! George Patrick Greene Jr.

Javier I F. en

Grado:

El cliente no dejó un comentario.

Cynthea M. en

Grado:

Great to deal with. I arrived and returned during busy times yet they still managed to get me in and out quickly. Definite 5 Stars ??

Kevin M. en

Grado:

The truck smelt like cat urine other than that it was a good deal.

Calvin M. en

Grado:

Just want to say the employees were very friendly and helpful. The young lady also found us a more affordable option when I couldn’t manage the vehicle I had intended to rent. Thanks again! Cal and Karen

Armando B. en

Grado:

Perfect in every way. Super friendly employees, everytime, every person!! I will rent again from Uhaul. Thank you, Suzy Zrake

LORENA B. en

Grado:

El cliente no dejó un comentario.

Poutoa F. en

Grado:

Visual inspection of the truck before it leave the yard. I was told to when you get the text just go update on the site. It was a little confusion and hope it gets better. thanks

Raina H. en

Grado:

The service was horrible the employees are rude and unhelpful. Customer was terrible. I wouldn’t recommend it to my friends or family. Very unhelpful...

Daouda Y. en

Grado:

Awesome

Daouda Y. en

Grado:

Awesome

Ginina L. en

Grado:

Service was great. I do recommend checking the bathroom more often. I didn't have toilet paper after using the restroom after hours. It also smells a little bad... like pee.

Rehema S. en

Grado:

Clean. Accessible. Easy to move in and even easier to move out. Great experience!

ADRIAN R. en

Grado:

The staff were wonderful and so nice and accommodating . I live 14 miles away but would come to this establishment anyways because of the service.

PHILLIP C. en

Grado:

Thank you!

kendall r. en

Grado:

I only wish that we could get two entrance cards because it was difficult when my husband had the card and I had to get in there. Otherwise, excellent service and nice, clean, temp. control facility!

Aesel T. en

Grado:

great service!

JENNIFER T. en

Grado:

Great service

Chris S. en

Grado:

I was in and out fast and thestaff was helpful and courteous

veronica w. en

Grado:

It went very smoothly. thank you

Aesel T. en

Grado:

Thank you Nancy for all your help. Excellent service!

Lisa H. en

Grado:

he timed motion activated lights are only sensed at the end of the rows so if you are organizing in your storage unit the lights will go out and you have to go to the end of the row to reactivate

MATTHEW N. en

Grado:

I had two storage areas here over the course of years. The staff particularly made this facility the best ever storage units I’ve had: they are incredibly helpful, friendly and made things easy always

Ana S. en

Grado:

All my concerns and questions were answered professionally and courteous manner. Place was clean and bright and I was extremely happy about my experience there.

Dina N. en

Grado:

Ive used a Uhaul storage 4 times, but this staff was always great, never rude, always patient, & always went above and beyond! Moving sucks, but this staff made it tolerable. I love these guys. Thx!

Bob M. en

Grado:

Great facility. Clean and convenient. Grrat,service. Kudos to Laurie and Anthony

GEORGE A. en

Grado:

Very professional staff

Donna Z. en

Grado:

I moved to vacaville 1 year ago. Hv used this uhal several times. Great people..

MARI H. en

Grado:

I rented for ten years your smallest unit. All you did was raise the rent. I finally built a shed and moved my stuff. $100/mo for a closet is NUTS. Never again.

Dwayne W. en

Grado:

The online reservation process was extremely convenient and work! The space we reserved was clean and ready to use. The staff was courteous and very helpful.

Sasha J. en

Grado:

Fast and convenient. She even walked me to my storage unit instead of giving me a map to find it on my own

richard m. en

Grado:

very helpful

ZABRINA A. en

Grado:

Climate controlled units; courtesy moving carts available; and great customer service.

Julio M. en

Grado:

They lie about prices, lie about actual access hours, lie about truck rental fees, lie about why card doesn't work, lie about who is responsible for what , lie about returning calls. I meant she!

Kirk P. en

Grado:

Smooth process from online to arrival. Kendrick was very helpful and knowledgeable and got me in and out in the least time possible. Please thank him for his great service.

DIOR G. en

Grado:

When i first got the storage unit it was 50 bucks a month! Before i cancelled my unit i was paying close to 90 bucks. Its ridiculous how much the price went up!! Never again!

Roslyn H. en

Grado:

It was fine

Richard C. en

Grado:

Very pleasant and helpful staff

MANDISA M. en

Grado:

The Best Uhaul Service. I've been using this particular location for all my moving, storage and in town hauling for over two years and have never had a problem. This Team goes above and beyond!

Alisson A. en

Grado:

The two girls that helped my dad and I were super nice and helpful and made the whole process so much easier.

Diane B. en

Grado:

>Thank you to the whole team at 1240 Monte Vista. The ability to pay my U box bill in cash was very helpful and the facility and staff was great. Will return. Thank you, U haul.

Melissa M. en

Grado:

The staff was quite pleasant and expressed a genuine desire to be helpful.

Maria M. en

Grado:

The staff at the Vacaville location are very helpful and friendly.

Bette F. en

Grado:

Extremely disappointing! Guaranteed delivery date for 2 U-Boxes from Illinois to California was 7-14-18. One U-Box was 3 days late and the other U-Box still hasn't arrived. Again very disappointing!

MATTHEW N. en

Grado:

Staff very helpful and kind. This is why I continue to store my stuff here (just got my second storage area, other’s a long-term one). Even though it’s 20 miles from Davis where I live excellent place

VERONICA G. en

Grado:

Great facility. I would recommend more carts for customers and a better watch on area in front of elevators of unwanted items left. Bad appearance. Overall great service

ALFONSO G. en

Grado:

Get rid of the crack heads that go in and out of the storage units!

David B. en

Grado:

I work off hours and it would have been nice to have access late at night

Sandra D. en

Grado:

Your facility was clean and well maintained and your staff was always there to help in any situation. Thank you mostly to Desiree and Laurie. They are the best on staff! I will miss seeing you.

SHAVON D. en

Grado:

My experience was great!