Customer Reviews for U-Haul Moving & Storage of Uptown Charlotte

Rating:

1.0

They was not doing they job

Rating:

1.0

I never picked up a truck from this location. It wasn't accessible even though I was told to do a 24/7 phone check out. Take care of your customers. This experience was shameful and unheard of to say the least. I'll try budget next time.

Rating:

3.0

The woman at the front desk who handled my order was extremely rude!

Rating:

1.0

Worst experience ever. Would never use this facility again. Maybe never use uhaul again

Rating:

3.0

I had to call the call center around 4:45 due to me not making it back to the location by 1700, to extend it to 1730 and she said I would have to pay another day even though she admitted that each rental is good for 24 hours… needs to be retrained.

Rating:

3.0

The attitude of most of staff needs to be improved upon. There was only one individual that showed any real customer service abilities. Her name is Shanaqua. She went above and beyond after I brought an issue to the attention of the team. We also advised her that the cab reeked of “pot” that was smoked by previous customer or one of your employees. I later found two butts that were located on passenger side armrest. We really appreciate the time Shanaqua spent with us to assure us of a safe travel. If it were only her that we dealt with the overall rating would have been excellent.

Rating:

5.0

Nothing

Rating:

4.0

The front sliding door is broken you have to manually slide an automatic door.

Rating:

2.0

After having my rental I couldn't get my money back till the next day because the manager had left early. Then the guy checking me in was very rude. I asked him how am I supposed to get my money., or do I need to Keep the truck he said if you want to that's on you smh like really. I said can you call the Manager he said ok but never did it. I just got in my car and left ridiculous

Rating:

5.0

This site had an easy drop off area. When I went inside to explain my situation they were more than accommodating and stated that they would help me if need be.

Rating:

3.0

It took an hour to get my vehicle and they ended up giving me a larger truck than requested, which made my move more difficult since I was also towing my personal vehicle. They also forgot my furniture pads and fillet, which I thankfully caught before I left. The vehicle also only started with a quarter tank of gas and the mileage was way off from the paperwork they originally tried to give me.

Rating:

1.0

Our initial pick-up location was changed & we had to do 40 mins of extra driving unnecessarily. The inside of the truck had peanut shells all over it. The truck was given to us with only 3/4 of a tank therefore in order not to get charged more we had to return it with a full tank. In addition, your individual locations cannot make changes. Everything has to go through corporate which is BS!

Rating:

5.0

Better personnel

Rating:

5.0

All employees at time of service was great

Rating:

1.0

get better workers

Rating:

1.0

Very unprofessional didn't let me know where to pick up the dolly so I assumed it was on the truck so I had to come back & get it threw my day off because I was moving out of town.

Rating:

2.0

The trailer had urine in it and when we tried to call to find another trailer or some solution, no one answered. The employees who attended us were very kind and helpful--the only issue was the state of the trailer. I had to clean the urine out myself.

Rating:

1.0

I was just charged $1125 for the renting of a 10 foot truck for 28 hours And 81 miles. And on top of that I still haven't gotten a receipt!!!!!

Rating:

1.0

Understaffed and the only lady working kept calling other people to come in rather than helping customers

Rating:

1.0

When I picked up the truck a homeless person was sleeping in the back And I paid for furniture pads They were missing I disputed the charge and still got charged for the furniture pads It's only 20 bucks and not worth my time to furniture dispute But I'll never use this location again I shouldn't have to pay for the furniture pads that I did not get to use

Rating:

2.0

The staff members who assisted us today were great. Shonda and Chendaya (spelling may not be correct) were so nice and helpful but it was a terrible rental experience. The truck I had reserved had come back from the previous renter FILTHY. Full of dirt (lots of it), broken glass, underwear, food remnants. Two employees had not shown up to work so Shonda and Chendaya were trying to manage a very long line of customers with no back up. I helped clean the truck so I could get to my moving destination faster. I was there an hour before I got on the road. The truck had 1/4 tank of gas and I used exactly 10 miles. I replaced more gas than I used and returned the truck. When I was on my way home I noticed the email receipt that said they had charged me for 4 gallons of gas! I'd only gone 10 miles and put more gasoline in than I used! After almost 40 minutes on the phone with customer service, which was mostly on hold, I finally got this resolved with a supervisor. Just a really bad rental experience.

Rating:

4.0

Well it was only one employee and alot of costumers should get more employees for this location

Rating:

3.0

upon pick up and drop off, I was barely acknowledged by staff. during drop off I waited outside for 10+ mins before staff acknowledged me being there.

Rating:

5.0

I wish I had gotten the correct spelling of the representative who helped us. Shauna or Shonda? Regardless, she was wonderful and so very helpful. A great representative for your company!

Rating:

4.0

Dolly and furniture dolly was missing I had to go back the next day to get it . Overall service was great

Rating:

1.0

When I put in an order for uhaul, I placed the pick up location at another location. I was sent to another location 30 minutes away without any notice. Fix your scheduling system online. People at the original location were rude and basically said it wasn't there problem I wasn't at the right location Also the card scanner wasn't working and wouldn't approve my card

Rating:

2.0

Not enough staff to service the customers. No help at all if you have an issue.

Rating:

2.0

Truck had several lights on, while it was cold and this the tires may have been lower than normal sure to that, there were more lights than that on.

Rating:

5.0

no storage was available

Rating:

5.0

The equipment was nice and clean the truck was clean customer service was wonderful thanks for your help

Rating:

2.0

Focusing on the customer and not taking a personal call the entire time someone is there would be helpful.

Rating:

1.0

The employees did not provide me with furniture pads or a furniture dolly, as promised. I was charged for both items. When I was having trouble loading my car onto the U-Haul, one person helped but then said it would be an additional charge. They didn't charge it to my overall balance so I had to pay them via CashApp. This was very unprofessional and I will not be using their service again.

Rating:

5.0

always excellent service and everything is fast

Rating:

5.0

Excellent service

Rating:

5.0

Helpful and knowledgeable staff. My needs and expectations were satisfied.

Rating:

1.0

Bad all the way around. Equipment needed repair. Can't lock back door. Taillight out. Poor service.

Rating:

1.0

We completed online check-in but could not access the truck key. Had to wait in line for an hour to get the key. Cab of truck was filthy with the drivers floor covered in stale tortilla chips, rotting dipping sauce, cigarette butts and trash.

Rating:

3.0

Everything went smoothly and as planned

Rating:

3.0

Customer was not helpful

Rating:

5.0

I think it would be a little more fair if U-haul began allowing/offering "first ten (10) miles free". This would at-least allow most renters to get the truck to the "location of first use" before being charged. In my case [almost always] the location with the vehicle availability they I need, is never the location nearest me. Therfore, I end up driving about 10 miles back to storage/warehouse, etc. before I even put the truck to use. You should really make it happen. Thank you.

Rating:

4.0

The employees were nice, but the location was a little difficult to get into due to construction. It also wasn't the cleanest location.

Rating:

2.0

Tried to charge me a gas fee ; when filled up tank

Rating:

2.0

Would have been excellent except they charged me for gas to fill up the uhaul full instead of to half way which is how i received it. Was charged 90 dollars + for full 20 gallon tank but only received it with 9 gallons in it. Very disappointing, only needed to be filled up 1 more quarter $13 to make it to what i received it at instead it was filled Full.

Rating:

5.0

Something very important is to tell the customers about certain new tools show on the dashboard and engine conditions.

Rating:

5.0

Representative was very respectful & helpful. The other employee was as helpful. They both were very nice & helped me make the right decision

Rating:

5.0

Customer service was great

Rating:

3.0

Have equipment on site that is promised. Make more accommodations when this happens.

Rating:

3.0

Was told if i turned it in early i would get a refund for remaining days, still waiting for my 200.00

Rating:

1.0

The worst service I have ever experienced with uhaul. Please ensure that the customer is not overcharged for you mishandling and system failures.

Rating:

5.0

Great customer service. Had to pick up online order staff was very helpful.

Rating:

5.0

Staff was really helpful. Thank you.

Rating:

5.0

This location was great

Rating:

5.0

They were busy, but worked efficiently.

Rating:

5.0

To give a credit to a customer who often comes all the time.

Rating:

1.0

Absolutely terrible experience all around.

Rating:

1.0

By far the WORST experience I have ever had at any UHAUL location. Please contact me via phone at your earliest convenience.

Rating:

5.0

Everything was good the lady's behind the desk were very nice and accommodating.

Rating:

1.0

Reps aren't attentive, acknowledging …truck reservation wasn't there until someone dropped off, unacceptable

Rating:

4.0

I wish the key retrieval for a self check-in had been more obvious/apparent. I waited in a 6-person line for 30 min, only to be handed a key right before I got to the check-out.

Rating:

4.0

I had a nice experience with the uhaul storage facility but a nightmare with renting the truck in Georgia to which I reserved a month prior to my move and had lots of issues when it came to the day of rental. I would really like to speak to someone with regards to that. If possible or let me know who I can call please. Thank you.

Rating:

2.0

Staff was nice but I was giving units that belonged to other people three times, and have extra charges on my account

Rating:

2.0

When we got there we set out on the outside while the camera was viewing us trying to get in we could not get in and then had to go back to the office and wait about 15 minutes and for someone to come to take a lock that was on the unit it was hot

Rating:

1.0

The facility was overall dirty and not safe. Surrounding streets were full of homeless. Storage rooms were poorly constructed and hard to access with anything bigger than a moving box. The inside staff was helpful. Outside staff was very unhelpful and looked to be high. Wouldn't recommend.