Customer Reviews for U-Haul Moving & Storage of Uptown Charlotte

Clasificación:

5.0

The staff at the front were so amazing. Made the experience very pleasant! Best customer service experience I've had in a long time!

Rating:

4.0

I did not receive a final invoice to see if I was charged a cleaning fee. I returned it cleaner than when I picked it up as I had to blow some dirt out before we put our bedroom set in it. Thanks.

Rating:

5.0

there were some folks just hanging out in the front, as this is a transient area, but this is my second time renting from here, the staff is amazing, the trucks are in good order, and I get in and out fast. Great service!!!

Rating:

5.0

Nothing , this is the second time I have dealt with them , always helpful and encouraging

Rating:

4.0

Truck had a lot of miles; however I did not have any issues with pick-up or return.

Rating:

5.0

See recipes larger

Rating:

4.0

I spoke with the manager about the mileage/gas was incorrect as well as the younglady who wrote the correction on my receipt. Just wanted to make sure the situation has gotten rectified

Rating:

5.0

The staff and team were great!!! Made my move easier!! Thank you!!

Rating:

5.0

the girl who checked us was in was very efficient and helpful. she was managing a lot that was going on very well. I would come back to this location because of her.

Rating:

3.0

I try to get 10 truck for last minute and I find out storage are full 5/10 wait few hours I have to get storage different locations cost me more money for one day

Rating:

5.0

Staff was wonderful and very helpful.

Rating:

2.0

No review of the passenger airbag function- at trip end noticed it wasn't on for the entire trip for my wife. This should be demonstrated at pick-up

Rating:

1.0

You have an extremely poor employee at this location who processed my rental pick up. He stated he hated his job, made disparaging remarks about President Biden and the management of U-Haul as a company. It was so over the top and bad I asked my wife to wait outside the store in the car while dealing with this person. This was really counter to my overall experience- I found your box pricing and truck rental great. Have used U-Haul several times over the years but this experience will make me consider Penske or Enterprise in the future. Hard to explain how unusual this employee - customer experience was and I cannot believe U-Haul as an organization knows about this employee's behavior - unbelievable and a story so weird it will be shared with family and friends.

Rating:

5.0

My Original PickUp location was changed, which was an inconvenience.

Rating:

2.0

The truck was handed to me 1/2 tank full. I handed the truck back with a full tank. No refund, not even a word of thank. If this is the company rules, I will never use U-Haul again. I hope someone read it and pay me back 1/2 tank of gas.

Rating:

1.0

They told me which truck to take. Gave me the keys to that truck. Then, three days later, after I had already turned the truck in at the Victor NY location, I got a call at home from the Charlotte location asking me where the truck was, who was Antonio Wilson (no idea) and what was the “number” of the truck I drove (again no idea). They gave me the wrong truck.

Rating:

5.0

The employees were very patient while I backed the trailer into it's parking spot.

Rating:

2.0

app said 1/4 tank of gas, but the gas light was on and the needle was on E. The milage was off by 69 miles.

Rating:

5.0

Everything was great!!

Rating:

1.0

The staff at this location were extremely unprofessional and completely and knowledgeable. The woman at the counter repeatedly tried to cancel my prepaid order via the app, told me wrong items to purchase, and was extremely hard to work with. If I had not pre-purchased all of the services via the U-Haul app I would have left and gone to another business immediately. She and the Man with the his arm in a cast turned away other customers due to the same problems when I was trying to process my order.

Rating:

4.0

Toya handled my check-out and was great. She noticed an issue with my first truck and immediately swapped it out for a different vehicle. She was helpful and funny. i got the equipment that I asked for at the price I was quoted. Thank you.

Rating:

5.0

The inside of the storage carriage smelled like urine. When we arrive at our place we had to mop, and the smell was still there. I hope that there is more cleaning inside the box of the truck.

Rating:

1.0

Chaos inside the store. No structure. No manager was present. Used the online check in function and still was a strenuous tedious experience. Store initially could not find keys to truck. Probably 10 or so people in the store and everyone was frustrated. Not a professional experience. Will no longer be issuing U Haul for moves, need to find alternate service. Never easy with U Haul

Rating:

4.0

easy-pezzy....only I have as yet to receive my final invoice. Can this happen soon?

Rating:

4.0

Have an extra person at the register.

Rating:

1.0

Night and day difference between the location I picked up at. Staff at the drop off location didn't care and were not helpful whatsoever. I was waiting for 2 hours for a situation that should have only been 30 minutes max. It was not an understaffing issue it was an effort issue. I am never one to write a review but this was that bad

Rating:

2.0

They cut my 24 hours reservation hour because i been there late for pick up , and then they charge me for a second days because i bring the truck 30 minutes late , no sense , my reservation was 3:30 pm i pick the truck 5 pm and i bring it back 5:30 pm next day , why they charge me 2 days rent + $20 after service , they drop some tabaco trash on cup place and they charge me $25 cleaning for that , i don't smoke and didn't see tabaco trash in the truck , and i did my best to clean the truck before to return it , it just the new way to make extra money or they don't know what they are doing ?

Rating:

5.0

Thank you for your very Good service

Rating:

2.0

Fix the auto transport straps. When I mentioned my concerns to the representative on site, they fell on deaf ears.

Rating:

4.0

Not a lot of space for the drop off of equipment. Was very late in the day but staff was quick to respond and helpful.

Rating:

5.0

Nothing at all it was so nice and enjoyable

Rating:

5.0

Very professional

Rating:

5.0

The first rental i was given was dirty and not cared for by the previous renter, I assume. The team quickly and efficiently swapped me out and the team was waiting for my return. Friendly and efficient.

Rating:

5.0

Finding the truck was a bit difficult, just a bit more help locating instead of wandering around on the lot.

Rating:

4.0

Prices

Rating:

4.0

Sun visor on driver's side was broken and kept falling in my view and the truck engine needed some serious work

Rating:

3.0

Very busy parking lot

Rating:

3.0

I chose to do mobile check in so I could be in and out. I showed up right before 3, was told to go inside to get my keys. Long story short, I ended up being there until 3:45. And I don't believe it was the lady's fault who was taking care of me. It was whoever was on shift prior to her. She said that my truck was never checked in and she would have to find me another one. After changing around however many reservations she had to in order to set it all straight, she nicely upgraded me. She was great but I do believe the branch manager needs to speak to whomever was on shift before her and left her with an awful mess and because of it there were a lot of people waiting in line. I felt very bad for her!!

Rating:

5.0

Quick and efficient check-in. Only recommendation would be to increase size of area to pull in from the street. Maybe move the checkin bay further back into the lot

Rating:

5.0

Everyone at the Charlotte location was great.

Rating:

5.0

Awesome place to go and rent a van, workers were very helpful.

Rating:

4.0

Was unable to complete check out with the app, specifically with taking and uploading photos. I had to call a representative to help complete the process.

Rating:

5.0

Very easy drop off and a long day of moving.

Rating:

3.0

My experience from the get go was horrible. Initially, the representative on the phone spelled my email wrong, delaying my confirmation and instructional emails. The original U-Haul location did not leave keys for me in the lock box, delaying my move an hour. I was then transferred to Tryon location to finally get a truck. The truck smelled horrible of smoke and the truck bed was very dirty.

Rating:

3.0

I had the truck for less than an hour and drove it four miles and returned it when we noticed movers already had their own truck. The truck was not loaded with any of the items and just drove to the apartment and back to the uhaul place but I still ended up paying 60? When I originally reserved a 20' but they didn't have it available so gave me a 26' and charged me. I shouldn't be charged at all seeing as how the truck was just driven 4 miles and not used at all and taken back within an hour when we noticed we didn't need it. I would like a refund. If not I will take this up wi to my bank.

Rating:

1.0

My experience was terrible the front desk customer service associates were arguing with one another being sarcastic with me and disrespectful not helpful at all the worst experience ever unfortunately

Rating:

4.0

after hours dropoff. Liked the process. Self explanatory on the app and worked...I hope. Have not heard otherwise.

Rating:

5.0

The online service was amazing the only thing that might need to change is if it is a locker that online its explained if its an upper or lower locker. This was not explained to me and when I went to get my keys the lady was nice enough to help me get a lower locker since it wasn't explained. Other than that it was simple and convenient.

Rating:

1.0

Absolutely terrible experience all around.

Rating:

4.0

I had a nice experience with the uhaul storage facility but a nightmare with renting the truck in Georgia to which I reserved a month prior to my move and had lots of issues when it came to the day of rental. I would really like to speak to someone with regards to that. If possible or let me know who I can call please. Thank you.

Rating:

2.0

Staff was nice but I was giving units that belonged to other people three times, and have extra charges on my account

Rating:

3.0

The service here was awesome til i fell into hardship. And you actioned my stuff off for less then $300 after i was a customer for 3 years .... Thank you for taking what was left of my father... Have a Blessed day

Rating:

5.0

Great people to work with you and any problem you have while you are there at the site.

Rating:

3.0

Staff was great but my uhaul had spiders and hornets all over in the inside.

Rating:

1.0

I will never use Uhaul again, the storage unit staff was awful and very unhelpful, I wish it would’ve been more clear about the size, why would I want a storage closet

Rating:

5.0

The staff was very helpful especially a black young female

Rating:

3.0

This location had a problem with the location itself - can't get in and out because of returning u-haul trucks blocking access to storage unit. Staff was not concerned and did nothing to try to eliminate this major problem considering parking was an issue too.

Rating:

4.0

Place was secure but no lights in my unit at all very dark. But my stuff was safe the entire time

Rating:

2.0

When we got there we set out on the outside while the camera was viewing us trying to get in we could not get in and then had to go back to the office and wait about 15 minutes and for someone to come to take a lock that was on the unit it was hot

Rating:

5.0

Was able to get in and out quickly. I had wonderful service and the lady was friendly and very helpful! Will definitely be coming here again.

Rating:

5.0

The manager at this facility was extremely helpful and very accommodating. I can tell his facility is popular because of all the activity going on. His staff acted as a well-oiled machine working together to get trucks turned in. I also appreciated the manager enforced masks in the main lobby of the facility.

Rating:

5.0

The trucks gas level did not match the documentation. Harrison, one of the employees there, was very attentive and assisted with moving the truck.

Rating:

5.0

Staff was very helpful and courteous!

Rating:

4.0

All U-HAUL Representatives, who provided assistance to and me and my Aunt, provided excellent Customer Service. Thank you all very much.

Rating:

1.0

The facility was overall dirty and not safe. Surrounding streets were full of homeless. Storage rooms were poorly constructed and hard to access with anything bigger than a moving box. The inside staff was helpful. Outside staff was very unhelpful and looked to be high. Wouldn't recommend.

Rating:

3.0

The staff was great, very accommodating in helping me get a larger unit than my initial reservation called for. This facility was maintained fine but it is located too close to a homeless encampment and I’m worried about the security of my belongings. Once again not the staffs fault, more of a fault of the city allowing this to happen. I will be moving storage facilities soon as a result of this issue

Rating:

4.0

This is a great facility with kind, helpful staff. You just need to be aware that the immediate neighborhood is rather challenged by poverty.

Rating:

5.0

The manager Taheem was very Pleasant and helpful

Rating:

1.0

There were dead bugs, no ramp to unload on, the staff was unprofessional and rude, and the walls of the storage unit looked like a murder had taken place. I would never store anything here and canceled immediately after seeing the storage space.

Rating:

5.0

The staff was very professional and helpful. I would recommend this place for all storage and moving needs. I would give UHAUL A 5 STAR RATING.

Rating:

5.0

Taheem, Taheem!!! and his staff were amazingggg. This manager knows what he is doing...he really cares about the place and takes care of customers like they should be. He made a stressful move much better. This is the best service I have witnessed in years. Thank you Taheem!! I would choose your facility over any other.

Rating:

5.0

Facility did not seem to be in a safe area, but the customer service and experience was excellent.

Rating:

5.0

Thank you!!

Rating:

4.0

Great owner/ staff! Very helpful. Lots of trucks.Would not access facility at night- the property has a lot of foot traffic since it is not gated- but has key card access to inside storage.

Rating:

5.0

Congratulations; as the facility is a facility in the minutes of Post 9/11 Recovery Initiative(s) & 3rd Industrial Revolution. Adonai Elohim! .amen.

Rating:

2.0

The place isn’t 24-hour. But that wasn’t specified on the website, so when we got there I had 1 hr to unload a massive trailer. I get the girls wanted to go home and thanks 4 stayn. But we didn’t know

Rating:

2.0

They were terrible. Some stuff was damage and missing.

Rating:

5.0

I really enjoy renting from u - Haul the general manager is awesome person

Rating:

4.0

My services received at this U-Haul storage location was above average. When I wasn't satisfied with my previous unit they over and beyond to provide me with the space I needed. Thanks U-Haul Team

Rating:

2.0

the unit i reserved was not available. had to find another storage facility...extremely frustrated.

Rating:

2.0

Apparently reserving a storage bin of a specific size, doesn't mean that you get that size. Was told it's a "first come, first served". Extremely frustrated, had to find another storage company.

Rating:

5.0

Stacey was an enormous help w selecting our units & getting us in even though it was close to closing. We appreciate her going the extra mile.

Rating:

2.0

The building was not clean, nor was the unit itself. Smelled like old urine. There were a lot of dead roaches. I removed my personal items in less than 30 days as a result.

Rating:

2.0

UHAUL did not have my rental available to pick up upon the scheduled date, which was ridiculous. That alone is why this will be my last time using UHAUL for anything.

Rating:

1.0

Staff was rude, I was charged a rate higher than advertised. They didn’t have the unit that I reserved. Overall terrible experience, which seems to be typical of Uhaul.

Rating:

4.0

I was pleased with the service..

Rating:

4.0

Disrespect by staff more the 1 time

Rating:

1.0

Storage unit was advertised as 5x10x10 and was actually 5x10x8.5. Reservation was canceled (I did not cancel it). I was charged more than advertised price. Assistant manager was extremely rude.

Rating:

5.0

Manager on duty at the time was super professional

Rating:

5.0

Nice job guys!On North Tryon...

Rating:

2.0

none

Rating:

5.0

No problems whatsoever!!!

Rating:

5.0

Staff was customer oriented and a pleasure to work with.

Rating:

4.0

Facility isn't in the best part of town, but I had no problems on several trips here. Staff was helpful.

Rating:

4.0

Thanks Again Vincent for Your Patience and "God" Bless!!

Rating:

4.0

I arrived at the store around 5:30 pm on Nov. 26 and there appeared to be only person assisting customers at the front desk. There were 5 customers in front of me so I had to leave and come back.

Rating:

2.0

On multiple occasions while visiting the unit homeless people would come up and hassle me. One time there was one drinking. On another occasion one tried to fight me.

Rating:

5.0

The manager, Vincent, and his team were great. Very knowledgeable and friendly.

Rating:

5.0

Very helpful!!

Rating:

2.0

Unfortunately this facility was always under staffed. Long waits in line. A u haul was always parked in front of our unit making it difficult to get to. We consistently had to ask and wait

Rating:

3.0

I did not use storage for full month I moved out early and there was no refund for the time I did not use will never use again

Rating:

3.0

Only one rental agent available at the time, on a busy Saturday seems a bit understaffed - long wait times.

Rating:

3.0

Staff did not go out of their way EVER. Clean, but not friendly.