Comentarios de los clientes para U-Haul Moving & Storage of Uptown Charlotte

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Uptown Charlotte

Clasificación general:

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Donald B.
Clasificación:

El cliente no dejó un comentario.

Chemapiwa C.
Clasificación:

El cliente no dejó un comentario.

SANJAY U.
Clasificación:

I would feel that it's a rip off. Why would you charge 2 gallons just for just 8 miles plus a convenience fee. I thought I wasn't going to get charged. This is a big scam.

JAMES G.
Clasificación:

El cliente no dejó un comentario.

Blaine W.
Clasificación:

El cliente no dejó un comentario.

Eric S.
Clasificación:

I had to walk to the very back of the place to find a truck to walk all the way back to the office to get a key. Not a great process.

GARY A.
Clasificación:

El cliente no dejó un comentario.

april G.
Clasificación:

Be more nicer to people,when bringing back the truck.The lady in the evening had a bad attitude. My son brought the key inside, she was nasty to him.

David R.
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El cliente no dejó un comentario.

Brooke R.
Clasificación:

El cliente no dejó un comentario.

Cureston B.
Clasificación:

Thanks for everything!!

Dennis M.
Clasificación:

All the items were not in the truck, I ordered a flat furniture dolly and 2 packs of furniture pads. As I picked up the truck before the location opened, I had to make do without them.

Abu T.
Clasificación:

If we had gotten it earlier than 10 am

DEMARA W.
Clasificación:

The staff at the Uptown Charlotte location was very helpful. They took the time to help me with all my needs especially with the dropoff process. Thank the staff forr a great experience.

DONNIE L.
Clasificación:

El cliente no dejó un comentario.

Donald B.
Clasificación:

El cliente no dejó un comentario.

AMORY B.
Clasificación:

There are no clear signs as to where to line up for service as you enter the store.

Anna M.
Clasificación:

El cliente no dejó un comentario.

NEIKO H.
Clasificación:

This store was the best UHAUL store I have ever visited. They were friendly, courteous, and made sure I had everything I needed. The trucks were super clean and it was just an overall great experience

WANDA M.
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El cliente no dejó un comentario.

SHARON M.
Clasificación:

El cliente no dejó un comentario.

SHERRIE Y.
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El cliente no dejó un comentario.

ANTOINE M.
Clasificación:

This is the second incident with uhaul and I'm very disappointed in the representation that was displayed through the Teton street store.

Sean J.
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El cliente no dejó un comentario.

JAMES S.
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All good! Very busy but got us in and out quickly!

Marley S.
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El cliente no dejó un comentario.

ALAN W.
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El cliente no dejó un comentario.

Joseph C.
Clasificación:

El cliente no dejó un comentario.

Jacqueline W.
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El cliente no dejó un comentario.

CHERISH J.
Clasificación:

Very great customer service!!!

ALLAN W.
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One concern is the physical location: the customer parking lot is too small and the building is too small as well. It felt like we were sardines packed in that tight space. However your staff was very professional, friendly and courteous. Your staff deserves 5 🌟 ⭐ 🌟 ⭐ 🌟 's.

Zachary B.
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El cliente no dejó un comentario.

Jeffrey W.
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Great people and service. All the folks have a great attitude here!

Mary O.
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El cliente no dejó un comentario.

Ashley H.
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My wife and I had a very unpleasant experience with one of your competitors and decided to go to UHaul. The gentlemen that answered immediately made us feel better about our situation. He was so nice and happy to help us rent a truck. The entire experience was A+ and you all gained customers because of your staff. Thank you!

ARTANZIA R.
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El cliente no dejó un comentario.

Katherine F.
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The people were extremely nice, helpful, and smiling. A true pleasure with whom to work...

Deborah C.
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El cliente no dejó un comentario.

Deborah C.
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El cliente no dejó un comentario.

Caroline S.
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Staff was super friendly and made the process very easy!

Thomas C.
Clasificación:

The gentleman who helped me hitch the trailer and load my car treated with respect and kindness. Harrison understood that I did not know what I was doing. He made sure I had the correct trailer. I really appreciate the time and effort he gave to me.

ROBERT P.
Clasificación:

The customer service from staff is amazing, super friendly and funny.

TYLER E.
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El cliente no dejó un comentario.

DEQUINDRE M.
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El cliente no dejó un comentario.

Donald B.
Clasificación:

El cliente no dejó un comentario.

LUCILLE P. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

MICHAEL R.
Clasificación:

El cliente no dejó un comentario.

THOMAS W.
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El cliente no dejó un comentario.

JESSIE B.
Clasificación:

Staff was nice and the younger guy who helped me out back was really cool and friendly. Thank you guys for the help, you'll see me again when I pick up the next project car or sale one I have haha.

Andrew S.
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El cliente no dejó un comentario.

Amber E.
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El cliente no dejó un comentario.

Brittany M.
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El cliente no dejó un comentario.

Hunter B.
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El cliente no dejó un comentario.

Michael H.
Clasificación:

The truck was not full of gas. Was pointed out before I left lot. Was told to bring it back with same amount of gas which I did. Was charged for additional gas what was not in the vehicle and was part of my original paperwork. Would not select this location again. Renters beware!

os S.
Clasificación:

El cliente no dejó un comentario.

JAMES L.
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Ensure quality control checks on outgoing equipment. The experience could have been avoided altogether entirely. I am also still waiting for my total refund.

JAMES F.
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The gentleman who helped me - whose name I forget unfortunately - was excellent. Really great customer service.

Donald B.
Clasificación:

El cliente no dejó un comentario.

WILLIAM C.
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took a little longer than expected - they were busy ...had a 1:45 appointment didn't get out until 2:35

Sable T.
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It took a little long to get the vehicle even though I reserved it online.

Jarice C.
Clasificación:

very easy process!

Maureen G.
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El cliente no dejó un comentario.

Brian B.
Clasificación:

Absolutely exceptional service and attitude of all employees (4) interacted with. Manager in particular was stellar. Great experience.

Krystoff H. | First Impressions |
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The facility was overall dirty and not safe. Surrounding streets were full of homeless. Storage rooms were poorly constructed and hard to access with anything bigger than a moving box. The inside staff was helpful. Outside staff was very unhelpful and looked to be high. Wouldn't recommend.

Thomas D.
Clasificación:

El cliente no dejó un comentario.

Ashley S.
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There is a disconnect between the online experience and the stores and the online was broken. I was finally given a truck but the odometer was wrong and had to stand in line for another 20 min and get it resolved, so took over an hour to get a 10 ft truck, and there were no lay flat wardrobe boxes so i had to spend an extra $10 for a short box and the fuel guage was recorded incorrectly and was charged and extra $14 for gas so really the excellent attitude the woman helping me had is the only reason I rated you so high

Andrew I.
Clasificación:

We rented the trailer for 24 hours due back at noon. At 9:30am we were aware that we would be late. So we called uhaul and spoke with someone to let them know. Her name was Alicia and she said it was perfectly fine if we were back by 2pm there was no reservations after us. 12:11 roles around and we get a call from the lady at the store we rented from. She immediately gets an attitude about the trailer not being returned yet. Says there are customers there waiting for it. I tell her we spoke with Alicia and got an extension of return hours. She continues more rude than before and exclaims she doesn't know who that is and wants to know how quickly I can get it back there. I tell her for a second time when we can have it back by. Before I can even finish my sentence she hangs up on me. I was honestly shocked. It was incredibly unprofessional. When we get back to the store to drop off the trailer the guy checking us in (was very nice) radios the lady at the front desk to see how much he needed to refund us for the moving blankets we rented that we never received, which we also called about a day prior. The lady radios back in what can only be described as a hostile/passive aggressive tone “it's on the website!” as if she in no way wanted to assist him with our drop off. I will continue to use uhaul as I always have. I will never be back to that location while she is there.

Henry H.
Clasificación:

Very quick efficient and had me out in less than 5 minutes.

MICHAEL W.
Clasificación:

El cliente no dejó un comentario.

jill G.
Clasificación:

Very friendly. Excellent service.

Jackie F.
Clasificación:

El cliente no dejó un comentario.

Michael A.
Clasificación:

El cliente no dejó un comentario.

ERNEST B.
Clasificación:

EVERYTHING WAS EXCELLENT.

MARCEL D.
Clasificación:

Taheem was the man! He is a great asset. Extremely helpful, friendly, and knows his stuff. All staff was great and courteous but he stands out. He is the vital key to the success of this location.

DANIEL R.
Clasificación:

El cliente no dejó un comentario.

Brunilda T.
Clasificación:

El cliente no dejó un comentario.

Donald B.
Clasificación:

El cliente no dejó un comentario.

Brunilda T.
Clasificación:

El cliente no dejó un comentario.

Malinda M.
Clasificación:

El cliente no dejó un comentario.

Maurice S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

MARIO A.
Clasificación:

There was a longer trailer that was parked in the back that I almost hit it Up still don't know how I didn't but I backed in and it was on my left kind of bad n my blind spot. That was something that could be parked on the side road for trailer trailer not the back. Very narrow and totally not necessary for it to be that way. It could of been a bad way for me my new car and my trip. One more thing the clean out area for returns had debris that could cause a flat because I had to end up driving through the area. There was no parking but yet the woman there was rude about us parking where we could and the wait was long what do you expect!

HUGHIE D.
Clasificación:

Comfortable seats

Maghan K.
Clasificación:

Wonderful customer service at front desk; however, parking is limited and often difficult at this location. Recommend based on convenience of location and friendly service.

LEONARD C.
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El cliente no dejó un comentario.

JOHN A.
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The customer service was excellent from the clerk to the yard person who hooked up trailer to my truck.

BETTY E.
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The drop off was a little freaky.

MINESH P.
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El cliente no dejó un comentario.

Cecelia W.
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Very knowledgeable and helpful staff. We were knew to renting a truck and they made the process comfortable and easy for us. Thank you, UHaul!!

Elizabeth J.
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El cliente no dejó un comentario.

AUGUST L.
Clasificación:

El cliente no dejó un comentario.

Edgar M.
Clasificación:

El cliente no dejó un comentario.

Charles M.
Clasificación:

El cliente no dejó un comentario.

John C.
Clasificación:

El cliente no dejó un comentario.

WILLIE S.
Clasificación:

Continue to take care of your customers needs and the company will take care of it self. Merry Christmas and Happy Nrw Year.

LEIGH C.
Clasificación:

Make sure all equipment is in the truck before customer leaves. Dolley was left off truck and we had to come back to get it.

Felipe B.
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El cliente no dejó un comentario.

Brittany F.
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El cliente no dejó un comentario.

WEYNI S.
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El cliente no dejó un comentario.

javier C.
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El cliente no dejó un comentario.

SHIRLEY G.
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El cliente no dejó un comentario.

JOSEPH C.
Clasificación:

Attending Customer Service gentlemen was EXCELLENT. Articulate and Friendly. After inspecting the returned truck he asked us if the hanging cable was like that when we picked it up. We informed it that it was. He then told us that should have noticed by Attendant at Pickup location as that could have been a problem. It was then I realized it was the cable wire such as you have on your home garage and yes that it could have been a major problem. Any way he was going to make sure it was repaired before sending out again. He was our 5 STAR employee of the day!!

JERRELL B.
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El cliente no dejó un comentario.

Rena H.
Clasificación:

You have already did it God bless all of you and wish all a blessed holiday and New years

Taylor B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Spenser J. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Sarah P. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Branden S. | First Impressions |
Clasificación:

The staff was great, very accommodating in helping me get a larger unit than my initial reservation called for. This facility was maintained fine but it is located too close to a homeless encampment and I’m worried about the security of my belongings. Once again not the staffs fault, more of a fault of the city allowing this to happen. I will be moving storage facilities soon as a result of this issue

william R. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Ellen I. | Overall Experience |
Clasificación:

This is a great facility with kind, helpful staff. You just need to be aware that the immediate neighborhood is rather challenged by poverty.

michael w. | Overall Experience |
Clasificación:

The manager Taheem was very Pleasant and helpful

Sarah P. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Jamison F. | Overall Experience |
Clasificación:

There were dead bugs, no ramp to unload on, the staff was unprofessional and rude, and the walls of the storage unit looked like a murder had taken place. I would never store anything here and canceled immediately after seeing the storage space.

darrin a. | Overall Experience |
Clasificación:

The staff was very professional and helpful. I would recommend this place for all storage and moving needs. I would give UHAUL A 5 STAR RATING.

TASHEENA L. | Overall Experience |
Clasificación:

Taheem, Taheem!!! and his staff were amazingggg. This manager knows what he is doing...he really cares about the place and takes care of customers like they should be. He made a stressful move much better. This is the best service I have witnessed in years. Thank you Taheem!! I would choose your facility over any other.

James W. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Bruce H. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Kate C. | Overall Experience |
Clasificación:

Facility did not seem to be in a safe area, but the customer service and experience was excellent.

Sheylea B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

James B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Summer B. | Overall Experience |
Clasificación:

Thank you!!

ELIZABETH G. | Overall Experience |
Clasificación:

Great owner/ staff! Very helpful. Lots of trucks.Would not access facility at night- the property has a lot of foot traffic since it is not gated- but has key card access to inside storage.

Kwame B. | Overall Experience |
Clasificación:

Congratulations; as the facility is a facility in the minutes of Post 9/11 Recovery Initiative(s) & 3rd Industrial Revolution. Adonai Elohim! .amen.

carson w. | First Impressions |
Clasificación:

The place isn’t 24-hour. But that wasn’t specified on the website, so when we got there I had 1 hr to unload a massive trailer. I get the girls wanted to go home and thanks 4 stayn. But we didn’t know

jean f. | Overall Experience |
Clasificación:

They were terrible. Some stuff was damage and missing.

aric w. | Overall Experience |
Clasificación:

I really enjoy renting from u - Haul the general manager is awesome person

Melissa W. | First Impressions |
Clasificación:

My services received at this U-Haul storage location was above average. When I wasn't satisfied with my previous unit they over and beyond to provide me with the space I needed. Thanks U-Haul Team

charles p. | First Impressions |
Clasificación:

the unit i reserved was not available. had to find another storage facility...extremely frustrated.

charles p. | Overall Experience |
Clasificación:

Apparently reserving a storage bin of a specific size, doesn't mean that you get that size. Was told it's a "first come, first served". Extremely frustrated, had to find another storage company.

Ellen I. | First Impressions |
Clasificación:

Stacey was an enormous help w selecting our units & getting us in even though it was close to closing. We appreciate her going the extra mile.

John A. | Overall Experience |
Clasificación:

The building was not clean, nor was the unit itself. Smelled like old urine. There were a lot of dead roaches. I removed my personal items in less than 30 days as a result.

JORDAN M. | Overall Experience |
Clasificación:

UHAUL did not have my rental available to pick up upon the scheduled date, which was ridiculous. That alone is why this will be my last time using UHAUL for anything.

Michael H. | Overall Experience |
Clasificación:

Staff was rude, I was charged a rate higher than advertised. They didn’t have the unit that I reserved. Overall terrible experience, which seems to be typical of Uhaul.

Leroy H. | Overall Experience |
Clasificación:

I was pleased with the service..

Keith N. | Overall Experience |
Clasificación:

Disrespect by staff more the 1 time

Michael H. | First Impressions |
Clasificación:

Storage unit was advertised as 5x10x10 and was actually 5x10x8.5. Reservation was canceled (I did not cancel it). I was charged more than advertised price. Assistant manager was extremely rude.

Marcus E. | First Impressions |
Clasificación:

Manager on duty at the time was super professional

Barbara A. | Overall Experience |
Clasificación:

Nice job guys!On North Tryon...

Billy C. | First Impressions |
Clasificación:

none

Franke M. | First Impressions |
Clasificación:

No problems whatsoever!!!

Andrea P. | Overall Experience |
Clasificación:

Staff was customer oriented and a pleasure to work with.

Donna H. | Overall Experience |
Clasificación:

Facility isn't in the best part of town, but I had no problems on several trips here. Staff was helpful.

LONNELL B. | Overall Experience |
Clasificación:

Thanks Again Vincent for Your Patience and "God" Bless!!

Ashley R. | Reservation |
Clasificación:

I arrived at the store around 5:30 pm on Nov. 26 and there appeared to be only person assisting customers at the front desk. There were 5 customers in front of me so I had to leave and come back.

Jonathan S. | Overall Experience |
Clasificación:

On multiple occasions while visiting the unit homeless people would come up and hassle me. One time there was one drinking. On another occasion one tried to fight me.

Jan W. | Overall Experience |
Clasificación:

The manager, Vincent, and his team were great. Very knowledgeable and friendly.

Tara O. | Reservation |
Clasificación:

Very helpful!!

Angela S. | Overall Experience |
Clasificación:

Unfortunately this facility was always under staffed. Long waits in line. A u haul was always parked in front of our unit making it difficult to get to. We consistently had to ask and wait

Ashley H. | Overall Experience |
Clasificación:

I did not use storage for full month I moved out early and there was no refund for the time I did not use will never use again

Christopher T. | Overall Experience |
Clasificación:

Only one rental agent available at the time, on a busy Saturday seems a bit understaffed - long wait times.

Rebekah L. | Overall Experience |
Clasificación:

Staff did not go out of their way EVER. Clean, but not friendly.

Denise N. | Overall Experience |
Clasificación:

There were homeless people hanging out on the premises and we had an altercation with one and had to call the police, apparently they get units and live there.

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