El cliente no dejó un comentario.BRENDAN R.
Customer Reviews for U-Haul Moving & Storage of Uptown Charlotte
Charlotte, NC 28206
(@ 16th St)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Loved both ladies that helped me with the check out and check in process. You can improve by offering them a bonus!!!Shahad S.
Before I start, let me clarify that Erika was great. It is not her fault that the site was understaffed and poorly managed. I overheard her say that it was supposed to be her day off and she came in voluntarily. What I am irritated by is that I had to wait in line for over an hour to pick up my rental vehicle. It appears only Erika & 1 other employee were working that day (and the other employee wasn't even running the check-in counter).SPENCER S.
I have not used u-hual in a long time this location was outstanding keep up the good workREGINALD H.
The store was fine. However, the manager was very rude to the employees and to the customers.AKILAH S.
El cliente no dejó un comentario.EDDIE M. | First Impressions
El cliente no dejó un comentario.THOMAS K.
Was told I could not be helped because her shift was ending. Was not walked yo the vehicle or told which vehicle I was taking. Was not informed about the gas requirements and was charged because of it. Overall terrible experience and will not use this location againSEPTEMBER M.
Truck was basically on empty upon pickup, I was charged for a utility cart that was not in the truck, and the oil light was on in the truck.Aaron O.
El cliente no dejó un comentario.RONALD B.
I'm not sure whose fault it was, but I was at the location for an hour this morning, waiting for a truck. From what I understand. returns and reservations were all messed up. I was told originally assigned truck. was already given to someone else But the manager did everything she could to assist the customers.JAMES A.
El cliente no dejó un comentario.Zakiyyah H.
El cliente no dejó un comentario.Dylan W.
El cliente no dejó un comentario.Abhilash K.
The skip the counter process was not as simple and intuitive as I thought it should be. I had to go back in to get a copy of the rental contract which stated the mileage and the gas in the vehicle. I don't think I ever received that in an email. Which took extra time.david B.
When I went to pick up an auto transport, unit # AT6692R, the fold down fender was bent. The agent tried to kick it into place and that's when I told him I wanted another one. He then issued me another auto transport that was in good condition. I asked him if the trailer numbers were going to be changed when I get to the drop off location and he told me it would be handled. He then hooked the trailer to my truck and I left the yard. Upon arrival at the location where I was picking up the car that I was hauling, I noticed that the agent had not tightened down the trailer to my hitch. AT ALL! I tightened it down and drove to my drop off point successfully. This is poor customer service as well as poor service for U-Haul in general!ROBERT B.
Great customer service!JACQUELIN M.
El cliente no dejó un comentario.rachel H.
Customers should be given a receipt at the time of dropoff , I was told that I will be unable to get a receipt and would have to wait for an email to see what I was charged.TERRENCE D.
El cliente no dejó un comentario.Jerry H.
Every one was super polite and professional, especially the young man that handled hooking up my auto transport and made a custom hitch.arthur O.
Get some better workers. I was treated very poorly and got nothing but an attitude and rude remarksRICHARD W.
El cliente no dejó un comentario.Matthew S.
the truck was clean when I received if, and drive ok, but it has some issues: the truck leaked oil on my new drive way when I parked it overnight, passenger side window opener is broken. sometimes the speedometer doesn't move while driving.Ali C.
El cliente no dejó un comentario.Keara A.
They didn't have my hitch that U-Haul ordered and couldn't install it. U-Haul ordered parts that didn't exist and couldn't be installed.PETERANTHONY D.
For some reason my account linked with another person's information and then wouldn't find my order so I had a very difficult time returning the truck. This is a huge privacy issue and needs to NOT happen. I am very concerned about this.William F.
El cliente no dejó un comentario.REUBEN B.
I was traveling from Charlotte, NC to Houston Texas with a trailer. Along my trip I was being flagged down my other drivers trying to tell me something about the trailer. To find out the chains had come off and they were sparking as they hit the ground and was smoking bad. This location didn't put the chains on correctly. This delayed my trip. I tried to call uhaul roadside assistance and they were not available. I'm not happy with this experience.JERONA W.
Site was under construction. Difficult to comment (small area to maneuver around)Merrill A.
Keep up the good workCrystal C.
El cliente no dejó un comentario.MAURICE F. | First Impressions
Upon arrival for my 4:30 pickup (which I had confirmation for and was supposed to be contactless, but the app then requested I speak inside to a representative) I was greeted by a 5 minute wait inside alone while the customer service agent finished up their personal phone call outside. Once the employee was gracious enough to put their call on hold and check mr in for a rental. I was informed â€œwe ain't got none of thoseâ€ to the cargo van I had requested and confirmed hours earlier. To which, the employee then stated â€œwe'll put you in somethingâ€ no problem, I'm understanding and I only needed to make one trip to the storage unit, a total of about 4 miles. The agent then resumes her personal call and states: â€œI'll finish with you after I go to the bathroomâ€. Again, no problem, I feel I'm being reasonable. But then the employee takes 10 minutes and finally graces me back with their presence (all while continuing this personal call, which by all means didn't sound to consist of more than general chit chat with a friend). Mind you, it is by now 40 minutes after my scheduled pickup time, and I had a pretty tight schedule to keep in my day/evening. I was finally sent on my way outside to acquire a U-Haul box truck that was filthy and reeked of smoke and sweat, but was â€œsanitizedâ€ in front of me. Whatever, I'm here now and might as well finish the task at hand, I'm to far now. So I then take the unit, complete the hour task I needed to be done and returned the vehicle to the location with little fanfare. Task done. All in all, the location is filthy and over run with homeless who pester for money while having the most â€œI don't give a sh*tâ€ staff ever to exist.AARON S.
I don't write reviews usually, but this interaction was absolutely ridiculous so I'm gonna share. I showed up at the location at 10:45, 15 minutes before my reservation. The line on this Saturday morning was out the door. Apparently from what i could hear between the employees yelling at one another is that someone took a 10' truck and didn't return it? I was there for a 10' truck, and so were 3 others in line, i knew this from the associate asking over everyone "Who's here for a pickup? and what are you getting". When everyone said they wanted a 10' truck, the associate shook their head and looked back at the computer. I was called up, long story short, i was given a 15' truck at a discounted rate. No other information was given to me, they didn't tell me i was getting a 15' truck, they didn't say where it was in the lot, they said "here's the key, go find it in the back it has a number up top." Note there was nothing said about check in or anything about receiving, i just uploaded a photo of my license, that is it. Then i left. On my invoice I had a dolly, which they said "there's one sitting in the road right there, you can get that one." I had no clue where "the road right there was" so I never got it. I also ordered pads, those weren't in the truck, because as soon as i got the key - the associate was onto the next person. I took a photo of the dash that had how much gas / mileage was on it at 11:30am before I left. I called at 3:30 that day and asked to extend my reservation, that was simple, that was the easiest part. The next day when I returned the truck, I walked in and the place was dead empty, when i got here, someone said "someone will be with you soon" i waited like 10-15 minutes, when someone came to the counter, a person walked up and said "can i get a truck" - there were hand written signs everywhere that said "No walk-in's on the weekend." I slid the key over to the clerk, she said "we will send you a receipt in the email." I proceeded to say, this piece of paper says the gas tank was full, but when i left the lot (i have a picture from 11:30 when i left) the gas tank was half full. I dont want to pay for the gas I didn't use, also I didn't get a dolly, or the pads that I originally had. i'd like to not have to pay for those ither." They said "There's nothing i can do about the gas." i said "I have picture evidence that it's different." I asked, how much is the gas, they said something along the lines of 4.30 a gallon or whatever, I said, can i just take the truck back and go full it up for 2.70 accorss the street? She slid they key back to me. (The truck was blocked in by others drop off so I couldn't move it now.) - She stared at me blankly as i said, "Im not trying to be difficult i'm just tyring to not pay for stuff i didn't use. - I said, can you just give me af inal invoice of how much evreything will be - she said "take the key outside and the gentlemen there can help you." When i took they key outside, the "gentlemen" said can i help you ( dude didn't look like he worked there.) I said i guess im giving this key to someone to give me an invoice?" he said oh I'll take it im in a hurry we will email you the receipt. I just gave him the key and said blankly "i'm probably just going to call coporate on this one, because this is ridiculous" he raised his voice and said "Woah! do you have a problem" - and i genuinely thought that he wanted to help me, I said "yeah i do" and he yelled louder - "No i mean do you have a problem with me? because I didn't do anything." - i said trying to calm him down because the dude was ready to scrap, I just said "no not you, i gotta go." Thats my fucking uhaul story.WILLIAM S.
Have the ordered equipmentSTEVEN K.
I had major problems with my 24/7 pick-up, vehicle not there, then couldn't find keys, had to wait for final approval on the phone - took an extra 30 minutes. Luckily the staff inside the UHaul were amazing and jumped right in to hel find keys, new vehicle and extended the time.Carylin W.
El cliente no dejó un comentario.NICHOLASDAVID M.
I will never use Uhaul again, the storage unit staff was awful and very unhelpful, I wish it would’ve been more clear about the size, why would I want a storage closetPaige L. | Online Move In
The sales associates was extremely rude and disrespectful. She has told me, and the customer before, that we were getting on her nerves. I'll probably go to another company because uhaul doesn't train employees on emotional intelligence.HECTOR H.
El cliente no dejó un comentario.Sean S.
El cliente no dejó un comentario.CHARLENE C.
Van was dirty upon pick up. Had ants all over the inside and trash left from the previous driver.CAITLYN B.
This was, in my opinion, a terrible experience from start to finish. I reserved a truck well in advance to pick up at 8 a.m. on a Sunday at a location reasonably close to my house. I even called customer service to confirm the reservation as well as the logistics and the timing. On Saturday, I received an email saying that my pick-up location was not at the one closest to my house, but instead was at a different location on the other side of the city. On Sunday, the day I was supposed to pick up the truck, I arrived at the designated location at 8 a.m. expecting the keys to be in the lock-box, but the keys were not in the lock-box. (Another family that was supposed to pick up a truck that morning at 6:30 had the same problem and was there waiting when I arrived.) I called customer service and, after being on hold for several minutes, I was told to wait until the Uhaul store opened at 9 a.m. An employee of the store did not arrive to open the store until 9:22. By this point there was a fairly long line of people outside waiting to get in. Once I got inside and talked to the employee who opened the store, she said that Uhaul had not assigned me a pick-up location for the truck -- even though I had received an email designating that location as the pick-up location. I asked why this had happened, and she said, "I don't know why they do that. It happens all the time." She finally had to cancel my original reservation and make another reservation for me. It was close to 10 a.m. before I was handed the keys to the truck. (I had movers scheduled to appear on both ends of the move who I now had to call and reschedule.) When I went outside the Uhaul store to retrieve the truck, it was parked between two other 20-foot trucks in such a way that it was impossible to get out. Another gentleman trying to retrieve his rental truck had the same problem. We therefore had to locate another Uhaul employee who eventually (and seemingly with great reluctance) moved one of the trucks and made it possible for us to get out. It was an extraordinarily inefficient and disappointing process.PHILLIP L.
got there at 9--- the parking lot was completely packed--- no room to park the uhaul... there were about 10 people waiting for assistance-- we stayed there till 9:30 and still no employee on site( was supposed to open at 9:00) several angry and upset customers waiting. So finally at 9:30 we managed to squeeze the uhaul in the parking lot and checked out online-- very horrible experience here!Timothy C.
Nothing. The staff was courteous and helpful. Harrison was great. The equipment was clean and well maintained.GINA P.
Keep trucks cleanedTanya B.
El cliente no dejó un comentario.DENNIS K.
El cliente no dejó un comentario.WILLIAM C.
El cliente no dejó un comentario.Nolan B.
Maybe have more employees at the registers.Shaun S.
The location was about 10 miles away ,but there was a location less than 1 mile away . Ask customer if there is a location within a mile from them. I was in line for a hour .only to be told my truck was in a accident .No truck .I reapplied ,and received a truck at night on phone.Not a good experience,Franklin G.
There was some confusion when I returned the vehicle on how to return it. When I tried to pick up using the "virtual" app it would not work so I went inside and the representative helped. When I returned it the person outside collecting the vehicle said " leave the keys you are good" but that was not the case and I should have closed out in the app. Part my fault, part theirs. Overall good experience.Timothy R.
El cliente no dejó un comentario.Jennifer H.
This was a truck that had been in a major accident and had a ton of body work done to it. The photos shown before rental were of a brand new truck that had just had all the decal work done. Photos and conditions need to be updated for this truck. Also when I picked up the truck the tire pressure in the rear passenger tire was 26psi and should have been between 34 and 36. I did not see a way to fill air there nor was there anyone around outdoors to assist so I had to get air elsewhere. All rentals should be ready to safely drive off the lot.Jennifer H.
Shaquana at the front is awesome. She was running two lines by herself and making it look easy. Working with the public is fun and stressful, she had both under control. Truck was clean. Transaction went smoothly. Not sure if they are super busy in Sundays or if it's everyday. Everyone there was very helpful. The only improvement would be a bigger parking lot!KATHY C.
The online checkin app took 45 minutes and that was way too king. The location seemed under staffed as no one could help us. The online checkin should've made it quick and easy, that was definitely not the case!Jerald K.
My experience on 8/14 was good, but they were understaffed. Unfortunately, it seems to be all to common for businesses these days. I had a small wait at pickup and an uncomfortable situation at drop off. At drop off the attendant recommended I leave the truck and an email receipt would follow. I went inside to see if I could check out only to find a long, long line with one register open. I didn't have time to wait that long so I took off. The email receipt did follow. Just left me a little uneasy leaving the vehicle without being released from further liability, etc.JEFFREY T.
El cliente no dejó un comentario.Luis P.
As with most places nowadays, this Uhaul location was understaffed and the manager was pulled in a number of directions when we arrived to pick up the moving truck. Definitely recommend using the online portal to reserve and pick-up the keys next time.Thomas T.
El cliente no dejó un comentario.MICHELLE H.
El cliente no dejó un comentario.FREDDIE V. | Overall Experience
El cliente no dejó un comentario.Destine J.
El cliente no dejó un comentario.JULIA F.
NEEDS A BETTER SYSTEM FOR ROAD SIDE SERVICE OTHER THAN INTERNET COMMUNICATION. EVERY ONE DOESN'T HAVE INTERNET ON THEIR CELL PHONE. NEEDS A PHONE NUMBER WHERE THEY CAN ACTUALLY TALK TO SOMONE.TERRY W.
Great experience, great service! I would go back to this location and rent from them!Cassandra S.
El cliente no dejó un comentario.ROY F.
My reservation location got changed to a way farther store without offering any compensation for the 40 miles extra travel. Not happy with this change.POOYA S.
El cliente no dejó un comentario.Gordon H.
El cliente no dejó un comentario.Rudra N.
The employees were nice and ultimately helpful. However it took three different contracts/Trailers to get one that was accessible and in working order. The result was a pickup that was much longer than should be required for employees and customers.DAVID G.
The equipment requested and paid for was not includedErin T.
Make sure ac unit is working in truck. Fix damages that affect safety of truck for customer. The bumper had significant damage, which most likely damaged the rebar. It was not fixed.Jacqueline E.
El cliente no dejó un comentario.FLOYD G.
The young man who took care of my reservation was a delight! Very prompt and helpful. Good attitude and made my day very easy!COLLEEN COX M.
Truck would not start when I tried to fill with gas. Took over an hour to get in touch with roadside assistance and 3 hours in the heat of the day to get service. Then the driver just left. Took truck. Back a day early. Agent said there would be no charge for the gas or the extra day. Instead I was charged extra so am disputing charges on my card. I had to buy a lock since the lock on the truck had been drilled. Trucks at this location have had problems with past rentals. Agents are pleasant. Location understaffed. Used to be a great office UHaul service overall has declined significantly over the past several years.ROBERT D.
El cliente no dejó un comentario.JOHN B.
The ceiling in the Uhaul store was leaking (which the manager was trying to tend to and a store full of customers) ; the amount of gas that was in the rental was incorrectly documented (the manager corrected that issue for me); the rental wasn't clean (there was old mail, sandwich bags, and crumbs all over the back of the rental); every link that was sent to me (from scanning my driver's license to receiving my receipt) directed me to an authorized page I couldn't access; and when I returned the rental (the store was so busy and understaffed) no one had to time to let me know the total amount of my purchase and they seemed too overwhelmed to care or even look into it for me. I rented a Uhaul to make moving my ill elderly father easier for me; but instead all these issued made my experience with Uhaul time consuming, stressful and inconvenient. I spent more time dealing with these issues from Uhaul than I did using the actual rental.EUNIQUE H.
I was so nervous before going on this trip. The great customer service while checking out was excellent, fast and easy. It got me to relax and build up the confidence. Drop off was fast and easy, no hassle. I would recommend this location to anyone and I will be a returning customerDARWIN M.
El cliente no dejó un comentario.Alexia W.
I was driving around in the city because the UHaul locations were closed. On google it shows that they are open and when you get there even the sign is gone. Fix that! Speed up your people, to rent from you guys is always a lengthy process, now imagine a slow person at the cashier and 9 other people in front of you in line. Horrible experience.Botond R.
Lower price for regular usersClinton P.
El cliente no dejó un comentario.UBONG S.
El cliente no dejó un comentario.DUSTIN S.
El cliente no dejó un comentario.CHAREE P. | Overall Experience
El cliente no dejó un comentario.REESE M.
My truck was not there or provided despite my reservation being confirmed and guaranteed by phone and email prior to pickup. I arrived on time and waited over an hour to speak to someone at the desk due to not being able to perform the online check in for the 24/7 truck share despite being present and the online account showing my truck was there and ready. By the time I got to the desk the truck had been cancelled online and my reservation was gone, but had not been cancelled by me. I waited another hour on the phone with customer service who was shocked to hear about my truck being cancelled and stated they did not know why or how this happened. I ended up receiving a 10' truck at 12:45pm despite having a 20' truck reserved at 10am and waiting over 2 hours. This was the most dysfunctional and frustrating truck rental I have ever experienced.Eli C.
El cliente no dejó un comentario.ANTHONY P.
Hectic and tight parking lot but the equipment was good and the staff were friendly.PETERA B.
Unfortunately, your system was down when I went to pick up my van. It took approximately an hour, but the woman who was working with me was fantastic and the interactions that I saw her maintain composure through, were unreal. She was great and saved my experience!RACHAEL T.
The vehicle that a customer is to pick up needs to be located prior to the customer's arrive and the office should know where the keys are for the truck.EUGENE J.
My reservation was changed without my knowledge or approval, was only told when I went to the initial agreed upon pick up. I left the required 1/4 tank and was still charged $47 for fuel which I will be filing a claim for. Very poor service.YANAL M.
Tight lot with limited space for moving trucksKelli E.
Not sure how to answer... The drop off we went to would not accept the trailer stating he was full. We had to go find another one to drop this.tristan T.
I waited in line for over an hour just to speak to get my rental when I had already made an appointment online. The staff was nice, but this location is not efficient.Audrey S.
El cliente no dejó un comentario.OBEEN N.
El cliente no dejó un comentario.Kalyn A. | Overall Experience
El cliente no dejó un comentario.CHERYL S.
El cliente no dejó un comentario.Christopher S.
The owner Erica has the has the perfect customer serviceChristopher L.
Please put in some chairs for the customers and make handicap accessible.SHARDAY B.
The service was good and agents are nice.Kossi A.
Awful experience. The first girl made us wait 30 min for the second girl. That girl walked in with an attitude and told us she gave our truck away. We booked it for after 1 and it was 2:30. After going home and finding out our truck actually was there we went back. The first girl was checking people in (even though she told us she couldn't). The second girl went outside to smoke. A guy came in and helped us get our truck. Because of the delay we spent an extra hour in traffic. Awful customer service.JASON V.
Half of my equipment was not available. My contract was split and the original card I used was refunded without consent m. The staff person was not welcoming which caused a less than pleasant customer experience.TAKEEM D.
Train staff to properly strap cars on the tow dollie.THERESA N.
The staff was very helpful especially a black young femalebarbara G. | Overall Experience
El cliente no dejó un comentario.Kerria B. | First Impressions
This location had a problem with the location itself - can't get in and out because of returning u-haul trucks blocking access to storage unit. Staff was not concerned and did nothing to try to eliminate this major problem considering parking was an issue too.Brenda L. | Overall Experience
El cliente no dejó un comentario.WILLIAM N. | Overall Experience
Place was secure but no lights in my unit at all very dark. But my stuff was safe the entire timeJohn S. | Overall Experience
When we got there we set out on the outside while the camera was viewing us trying to get in we could not get in and then had to go back to the office and wait about 15 minutes and for someone to come to take a lock that was on the unit it was hotTongla B. | First Impressions
Was able to get in and out quickly. I had wonderful service and the lady was friendly and very helpful! Will definitely be coming here again.Kalyn A. | First Impressions
The manager at this facility was extremely helpful and very accommodating. I can tell his facility is popular because of all the activity going on. His staff acted as a well-oiled machine working together to get trucks turned in. I also appreciated the manager enforced masks in the main lobby of the facility.KAREN L. | First Impressions
El cliente no dejó un comentario.yvonne w. | Overall Experience
The trucks gas level did not match the documentation. Harrison, one of the employees there, was very attentive and assisted with moving the truck.rudy l. | Overall Experience
Staff was very helpful and courteous!Lakisha W. | First Impressions
El cliente no dejó un comentario.Jackie W. | Overall Experience
El cliente no dejó un comentario.rudy l. | First Impressions
All U-HAUL Representatives, who provided assistance to and me and my Aunt, provided excellent Customer Service. Thank you all very much.William B. | Overall Experience
El cliente no dejó un comentario.Todd D. | Overall Experience
El cliente no dejó un comentario.LUCILLE P. | Overall Experience
The facility was overall dirty and not safe. Surrounding streets were full of homeless. Storage rooms were poorly constructed and hard to access with anything bigger than a moving box. The inside staff was helpful. Outside staff was very unhelpful and looked to be high. Wouldn't recommend.Krystoff H. | First Impressions
El cliente no dejó un comentario.Maurice S. | Overall Experience
El cliente no dejó un comentario.Taylor B. | Overall Experience
El cliente no dejó un comentario.Spenser J. | Overall Experience
El cliente no dejó un comentario.Sarah P. | Overall Experience
The staff was great, very accommodating in helping me get a larger unit than my initial reservation called for. This facility was maintained fine but it is located too close to a homeless encampment and I'm worried about the security of my belongings. Once again not the staffs fault, more of a fault of the city allowing this to happen. I will be moving storage facilities soon as a result of this issueBranden S. | First Impressions
El cliente no dejó un comentario.william R. | Overall Experience
This is a great facility with kind, helpful staff. You just need to be aware that the immediate neighborhood is rather challenged by poverty.Ellen I. | Overall Experience
The manager Taheem was very Pleasant and helpfulmichael w. | Overall Experience
El cliente no dejó un comentario.Sarah P. | First Impressions
There were dead bugs, no ramp to unload on, the staff was unprofessional and rude, and the walls of the storage unit looked like a murder had taken place. I would never store anything here and canceled immediately after seeing the storage space.Jamison F. | Overall Experience
The staff was very professional and helpful. I would recommend this place for all storage and moving needs. I would give UHAUL A 5 STAR RATING.darrin a. | Overall Experience
Taheem, Taheem!!! and his staff were amazingggg. This manager knows what he is doing...he really cares about the place and takes care of customers like they should be. He made a stressful move much better. This is the best service I have witnessed in years. Thank you Taheem!! I would choose your facility over any other.TASHEENA L. | Overall Experience
El cliente no dejó un comentario.James W. | First Impressions
Stacey was an enormous help w selecting our units & getting us in even though it was close to closing. We appreciate her going the extra mile.Ellen I. | First Impressions
No problems whatsoever!!!Franke M. | First Impressions
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