El cliente no dejó un comentario.VINCENT H. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of Uptown Charlotte
Charlotte, NC 28206
(@ 16th St)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 7/4/2022: 7:00 a. m. - 5:00 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Everything was good till the end they didn't notify me that they was moving other than that everything was greatBETTY A. | Overall Experience
El cliente no dejó un comentario.Ryan L.
El cliente no dejó un comentario.Allen J. | Overall Experience
Customer service needs to communicate effectively to customers about everything. No one told me about having to clean the truck before returning it. Also there was no broom or cleaning equipment in the truck.geoffrey L.
El cliente no dejó un comentario.Iris B. | Overall Experience
Although I lost my belongings, the the staff was very friendly and understanding. To them I will forever be grateful. Tonya Shropshire SmithTonya S. | Overall Experience
Keep up the good work!!!Tyrone W. | Overall Experience
El cliente no dejó un comentario.James w. | Overall Experience
El cliente no dejó un comentario.Carter L.
El cliente no dejó un comentario.Nicholas F.
I thank you so much for your kind and courteous service especially in these times. All of your staff is very courteous and kind. Thank you Sheila MainorSheila M.
El cliente no dejó un comentario.David D.
I was given a faulty truck (the breaks gave out while approaching an intersection, and was almost hit by a semi truck. Called customer service and they sent a towe truck. Got the receipt and saw they tacked on about 350 miles and charged me $380. I've called twice requesting a refund and explanation for the absurd amount of mileage added (we only drove within a 7 mile radius) and still have not received a refund.allison P.
El cliente no dejó un comentario.Quan N.
drop off was easy and friendly. appreciate the quick serviceEDWARD R.
El cliente no dejó un comentario.Tmothy W.
El cliente no dejó un comentario.KATRINA W.
El cliente no dejó un comentario.Gerald C.
El cliente no dejó un comentario.Donald p. | Overall Experience
I got the truck on empty. I returned it with the same amount of gas (still very close to empty because that is how I received it). Got charged TONS extra. Never using again.Emily P.
El cliente no dejó un comentario.TIMOTHY H.
El cliente no dejó un comentario.Jassmine H.
My only frustration with uhaul was trying to call and get help. The website would not let me cancel the moving supplies I ordered and I still am owed a credit. I talked to someone and they said it was cancelled but the charge is still on my card, Calling uhaul is a pain and not helpful.Roy Jack H.
Super easy! Pulled up, and was able to leave the truck and go.neal H.
El cliente no dejó un comentario.Dawn S.
El cliente no dejó un comentario.Austin C.
El cliente no dejó un comentario.KENNETH G.
1. The lady at the counter simply walked away during the middle my check-in/transaction with no explanation, went to the restroom, then returned several minutes later. At that point I reminded her that the transaction had not been completed. She also did not explain how to get shipping blankets I reserved. 2. This same lady completed a transaction for a person that was in line in front of me. After the transaction, the customer asked how to get the bins she had just paid for, and the lady at the counter said "sorry we do not have any". The entire check-in process was very unorganized and unprofessional. 3. My truck broke down between my loading and unloading locations. I was stuck on the side of the interstate for several hours waiting for roadside assistance. The call-in process for roadside assistance is very poor, and the automated system actually says "for faster service, submit a request online". Like I have a computer and internet in the cab of the truck with me?! After that huge delay, I did not receive any discount or compensation for the time I lost due to equipment malfunction. It seems like the rental should have been free after this issue. 4. I have rented Uhaul many times, including moves across the country 4 times. This location has been the worst experience of all.Brandon S.
I was promised a 20' truck on my reservation, but I was told there's non available when I went to pickup the truck. Had to rent a 15' truck instead, which was not big enough for my move.Mike Y.
El cliente no dejó un comentario.TRACY H.
Very understaffed. Waited over 30 mins in line just to pick up a previously booked reservation.Brett B.
George the manager and the beautiful lady working with him were above and beyond I must say, if words could describe their performance I would keep them short And simple with just two words... Thee BesttT!!!Tahir W.
Close this location. This way undoubtedly the worst customer service experience of my entire life.Gary C.
My drop off location was switched at the last moment. I called U-Haul reservations to make this change but they were not accommodating. I even received confirmation from the location itself, and informed reservation but still they refused. Unsure why I received so much attitude, when I only wanted a location near by to me.Usman R.
Everyone was friendly and make the experience perfect! Thank you for all you doceddaja M.
Narrow sides of building were blocked for 45 minutes with other trucks. Need better flow of traffic and people picking up need to get out of the way. Ended up taking an extra hour just to get out of the parking lot.Nevin H.
El cliente no dejó un comentario.gerald M.
Fast and convenient.Neil D.
I chose a specific location for my moving, upon arrival I was told they didn't have any trucks and I was sent elsewhere, I was never notified of the change until it was time to pick it up. Very inconvenient and costs me more money in miles and gas. The new location didn't have the equipment I reserved which made moving very difficult. I was given keys to the truck but was not given keys to unlock the back gate so I had to go back and get them. Was offered a $24 gas credit if I brought truck back with 1/4 tank when it was on 1/8th. Which cost more than $24 to get to that point. Very bad experience with customer service. Truck was fine.Eric F.
Provide what the customer orders.Daniel W.
The contract agreement was never adjusted based on Miles used and days used, which were less than the estimated. They had no problem charging me for 9 gallons of gas and that needless charge. All and all a disappointing ending which will have me thinking twice about booking Uhaul again.James D.
Great people. Location about to be upgraded. Radio didn't work.Marc M.
El cliente no dejó un comentario.Hunter B.
El cliente no dejó un comentario.Robert S.
Truck bed was freshly painted not only did is smells it was still tacky and boxes were sticking.Rachel M.
El cliente no dejó un comentario.shelton B.
Even while in the process of closing, N Tryon branch came through again.KEVIN P.
I was here twice over the weekend. My first experience on Friday morning, May 20th was amazing. The 2 women that helped me were kind, efficient and informational. The way customer service should be. They actually made my day. And I let them know that. However when I went back on Monday morning (May 23rd) the woman at the front was rude, unpleasant and even confrontational. It was night and day in comparison and quite a shame given how wonderful my Friday experience was. She gave me the worst customer experience I've had in a long time. I wrote that this place is excellent because of how great the first experience was. But this woman on Monday should not be responsible for customer satisfaction. She was horrible! Given that uhaul is the #1 truck rental for self moving they should make sure that all their employees take care with how they treat customers. Moving yourself is already stressful and having a surly representative makes that all the more stressful. Thank you again to the 2 women on Friday (wish I had caught their names) and shame on the woman from Monday.CHRISTA C.
Again, both locations weren't bad, but my experience with U-Haul, and specifically their â€œhelp hotlineâ€ was a joke.Abigail D.
This office and the nice lady working there were great. U-Haul overall sucked and this nice woman was the only good thing about my experience.Abigail D.
No workers outside to give guidance.Josh R.
El cliente no dejó un comentario.Nicholas H.
El cliente no dejó un comentario.Klaudia W.
El cliente no dejó un comentario.david J.
Staff was very disrespectful and unwilling to do there job except the guy who hooked it up he was very professional. Women at desk need new jobsIVAN N.
El cliente no dejó un comentario.Anil S.
The staff at the front were so amazing. Made the experience very pleasant! Best customer service experience I've had in a long time!CHRISTA C.
I did not receive a final invoice to see if I was charged a cleaning fee. I returned it cleaner than when I picked it up as I had to blow some dirt out before we put our bedroom set in it. Thanks.Gary B.
El cliente no dejó un comentario.DERRICK C.
there were some folks just hanging out in the front, as this is a transient area, but this is my second time renting from here, the staff is amazing, the trucks are in good order, and I get in and out fast. Great service!!!Keli S.
El cliente no dejó un comentario.Philip B.
Nothing , this is the second time I have dealt with them , always helpful and encouragingMichael K.
El cliente no dejó un comentario.Rafael V.
Truck had a lot of miles; however I did not have any issues with pick-up or return.Nicholas H.
El cliente no dejó un comentario.SHANE W.
See recipes largerPatricia A.
El cliente no dejó un comentario.Alan L.
I spoke with the manager about the mileage/gas was incorrect as well as the younglady who wrote the correction on my receipt. Just wanted to make sure the situation has gotten rectifiederest S.
El cliente no dejó un comentario.Tori T.
El cliente no dejó un comentario.martha L.
El cliente no dejó un comentario.Leslee S.
El cliente no dejó un comentario.David T.
The staff and team were great!!! Made my move easier!! Thank you!!Jason J.
El cliente no dejó un comentario.Chandler C.
the girl who checked us was in was very efficient and helpful. she was managing a lot that was going on very well. I would come back to this location because of her.troy S.
I try to get 10 truck for last minute and I find out storage are full 5/10 wait few hours I have to get storage different locations cost me more money for one dayTamecia B.
Staff was wonderful and very helpful.DECARLOS B.
No review of the passenger airbag function- at trip end noticed it wasn't on for the entire trip for my wife. This should be demonstrated at pick-upWilliam P.
You have an extremely poor employee at this location who processed my rental pick up. He stated he hated his job, made disparaging remarks about President Biden and the management of U-Haul as a company. It was so over the top and bad I asked my wife to wait outside the store in the car while dealing with this person. This was really counter to my overall experience- I found your box pricing and truck rental great. Have used U-Haul several times over the years but this experience will make me consider Penske or Enterprise in the future. Hard to explain how unusual this employee - customer experience was and I cannot believe U-Haul as an organization knows about this employee's behavior - unbelievable and a story so weird it will be shared with family and friends.Henry M.
El cliente no dejó un comentario.Jennifer R.
El cliente no dejó un comentario.mike L.
My Original PickUp location was changed, which was an inconvenience.Daniell B.
El cliente no dejó un comentario.LONDELL Y.
El cliente no dejó un comentario.Robert F.
The truck was handed to me 1/2 tank full. I handed the truck back with a full tank. No refund, not even a word of thank. If this is the company rules, I will never use U-Haul again. I hope someone read it and pay me back 1/2 tank of gas.LuisClaudio B.
El cliente no dejó un comentario.Richard E.
They told me which truck to take. Gave me the keys to that truck. Then, three days later, after I had already turned the truck in at the Victor NY location, I got a call at home from the Charlotte location asking me where the truck was, who was Antonio Wilson (no idea) and what was the â€œnumberâ€ of the truck I drove (again no idea). They gave me the wrong truck.Brian W.
El cliente no dejó un comentario.Michael R.
El cliente no dejó un comentario.RONALD J.
El cliente no dejó un comentario.Nicholas S.
El cliente no dejó un comentario.Rob B.
The employees were very patient while I backed the trailer into it's parking spot.Amy P.
El cliente no dejó un comentario.Melanie B.
app said 1/4 tank of gas, but the gas light was on and the needle was on E. The milage was off by 69 miles.THOMAS S.
El cliente no dejó un comentario.Candace S.
El cliente no dejó un comentario.Jovita W.
El cliente no dejó un comentario.Michael M.
Everything was great!!Alexandra M.
El cliente no dejó un comentario.Yalin C.
The staff at this location were extremely unprofessional and completely and knowledgeable. The woman at the counter repeatedly tried to cancel my prepaid order via the app, told me wrong items to purchase, and was extremely hard to work with. If I had not pre-purchased all of the services via the U-Haul app I would have left and gone to another business immediately. She and the Man with the his arm in a cast turned away other customers due to the same problems when I was trying to process my order.Ivan G.
El cliente no dejó un comentario.Terry J.
Toya handled my check-out and was great. She noticed an issue with my first truck and immediately swapped it out for a different vehicle. She was helpful and funny. i got the equipment that I asked for at the price I was quoted. Gracias.Michael C.
El cliente no dejó un comentario.Sonya M.
The inside of the storage carriage smelled like urine. When we arrive at our place we had to mop, and the smell was still there. I hope that there is more cleaning inside the box of the truck.Mariana N.
El cliente no dejó un comentario.KATRINA C.
Chaos inside the store. No structure. No manager was present. Used the online check in function and still was a strenuous tedious experience. Store initially could not find keys to truck. Probably 10 or so people in the store and everyone was frustrated. Not a professional experience. Will no longer be issuing U Haul for moves, need to find alternate service. Never easy with U HaulSamuel Y.
El cliente no dejó un comentario.Winston L.
El cliente no dejó un comentario.Keith S. | First Impressions
The online service was amazing the only thing that might need to change is if it is a locker that online its explained if its an upper or lower locker. This was not explained to me and when I went to get my keys the lady was nice enough to help me get a lower locker since it wasn't explained. Other than that it was simple and convenient.Kimberly M. | Online Move In
El cliente no dejó un comentario.Thomas B. | Overall Experience
El cliente no dejó un comentario.William C. | Online Move In
El cliente no dejó un comentario.GLENDA B. | First Impressions
Absolutely terrible experience all around.Jenna B. | Overall Experience
I had a nice experience with the uhaul storage facility but a nightmare with renting the truck in Georgia to which I reserved a month prior to my move and had lots of issues when it came to the day of rental. I would really like to speak to someone with regards to that. If possible or let me know who I can call please. Gracias.jessica m. | First Impressions
El cliente no dejó un comentario.Takeim C. | First Impressions
El cliente no dejó un comentario.M W C. | First Impressions
Staff was nice but I was giving units that belonged to other people three times, and have extra charges on my accountTORIAN K. | First Impressions
El cliente no dejó un comentario.Lakisha W. | Overall Experience
El cliente no dejó un comentario.Deshannon D. | Overall Experience
El cliente no dejó un comentario.Cedric A. | Online Move In
El cliente no dejó un comentario.TYERRA MONIQUE B. | First Impressions
The service here was awesome til i fell into hardship. And you actioned my stuff off for less then $300 after i was a customer for 3 years .... Thank you for taking what was left of my father... Have a Blessed dayBarbara M. | Overall Experience
Great people to work with you and any problem you have while you are there at the site.Linda j. | Overall Experience
Staff was great but my uhaul had spiders and hornets all over in the inside.Isaiah H. | Overall Experience
El cliente no dejó un comentario.EDDIE M. | First Impressions
El cliente no dejó un comentario.MAURICE F. | First Impressions
I will never use Uhaul again, the storage unit staff was awful and very unhelpful, I wish it would’ve been more clear about the size, why would I want a storage closetPaige L. | Online Move In
El cliente no dejó un comentario.FREDDIE V. | Overall Experience
El cliente no dejó un comentario.CHAREE P. | Overall Experience
El cliente no dejó un comentario.Kalyn A. | Overall Experience
The staff was very helpful especially a black young femalebarbara G. | Overall Experience
El cliente no dejó un comentario.Kerria B. | First Impressions
This location had a problem with the location itself - can't get in and out because of returning u-haul trucks blocking access to storage unit. Staff was not concerned and did nothing to try to eliminate this major problem considering parking was an issue too.Brenda L. | Overall Experience
El cliente no dejó un comentario.WILLIAM N. | Overall Experience
Place was secure but no lights in my unit at all very dark. But my stuff was safe the entire timeJohn S. | Overall Experience
When we got there we set out on the outside while the camera was viewing us trying to get in we could not get in and then had to go back to the office and wait about 15 minutes and for someone to come to take a lock that was on the unit it was hotTongla B. | First Impressions
Was able to get in and out quickly. I had wonderful service and the lady was friendly and very helpful! Will definitely be coming here again.Kalyn A. | First Impressions
The manager at this facility was extremely helpful and very accommodating. I can tell his facility is popular because of all the activity going on. His staff acted as a well-oiled machine working together to get trucks turned in. I also appreciated the manager enforced masks in the main lobby of the facility.KAREN L. | First Impressions
El cliente no dejó un comentario.yvonne w. | Overall Experience
The trucks gas level did not match the documentation. Harrison, one of the employees there, was very attentive and assisted with moving the truck.rudy l. | Overall Experience
Staff was very helpful and courteous!Lakisha W. | First Impressions
El cliente no dejó un comentario.Jackie W. | Overall Experience
El cliente no dejó un comentario.rudy l. | First Impressions
All U-HAUL Representatives, who provided assistance to and me and my Aunt, provided excellent Customer Service. Thank you all very much.William B. | Overall Experience
El cliente no dejó un comentario.Todd D. | Overall Experience
El cliente no dejó un comentario.LUCILLE P. | Overall Experience
The facility was overall dirty and not safe. Surrounding streets were full of homeless. Storage rooms were poorly constructed and hard to access with anything bigger than a moving box. The inside staff was helpful. Outside staff was very unhelpful and looked to be high. Wouldn't recommend.Krystoff H. | First Impressions
El cliente no dejó un comentario.Maurice S. | Overall Experience
El cliente no dejó un comentario.Taylor B. | Overall Experience
El cliente no dejó un comentario.Spenser J. | Overall Experience
El cliente no dejó un comentario.Sarah P. | Overall Experience
The staff was great, very accommodating in helping me get a larger unit than my initial reservation called for. This facility was maintained fine but it is located too close to a homeless encampment and I'm worried about the security of my belongings. Once again not the staffs fault, more of a fault of the city allowing this to happen. I will be moving storage facilities soon as a result of this issueBranden S. | First Impressions
El cliente no dejó un comentario.william R. | Overall Experience
This is a great facility with kind, helpful staff. You just need to be aware that the immediate neighborhood is rather challenged by poverty.Ellen I. | Overall Experience
The manager Taheem was very Pleasant and helpfulmichael w. | Overall Experience
El cliente no dejó un comentario.Sarah P. | First Impressions
There were dead bugs, no ramp to unload on, the staff was unprofessional and rude, and the walls of the storage unit looked like a murder had taken place. I would never store anything here and canceled immediately after seeing the storage space.Jamison F. | Overall Experience
The staff was very professional and helpful. I would recommend this place for all storage and moving needs. I would give UHAUL A 5 STAR RATING.darrin a. | Overall Experience
Taheem, Taheem!!! and his staff were amazingggg. This manager knows what he is doing...he really cares about the place and takes care of customers like they should be. He made a stressful move much better. This is the best service I have witnessed in years. Thank you Taheem!! I would choose your facility over any other.TASHEENA L. | Overall Experience
El cliente no dejó un comentario.James w. | First Impressions
El cliente no dejó un comentario.Bruce H. | Overall Experience
Facility did not seem to be in a safe area, but the customer service and experience was excellent.Kate C. | Overall Experience
El cliente no dejó un comentario.Sheylea B. | Overall Experience
El cliente no dejó un comentario.James B. | Overall Experience
Thank you!!Summer B. | Overall Experience
Great owner/ staff! Very helpful. Lots of trucks.Would not access facility at night- the property has a lot of foot traffic since it is not gated- but has key card access to inside storage.ELIZABETH G. | Overall Experience
Congratulations; as the facility is a facility in the minutes of Post 9/11 Recovery Initiative(s) & 3rd Industrial Revolution. Adonai Elohim! .amen.Kwame B. | Overall Experience
The place isn't 24-hour. But that wasn't specified on the website, so when we got there I had 1 hr to unload a massive trailer. I get the girls wanted to go home and thanks 4 stayn. But we didn't knowcarson w. | First Impressions
They were terrible. Some stuff was damage and missing.jean f. | Overall Experience
I really enjoy renting from u - Haul the general manager is awesome personaric w. | Overall Experience
My services received at this U-Haul storage location was above average. When I wasn't satisfied with my previous unit they over and beyond to provide me with the space I needed. Thanks U-Haul TeamMelissa W. | First Impressions
the unit i reserved was not available. had to find another storage facility...extremely frustrated.charles p. | First Impressions
Apparently reserving a storage bin of a specific size, doesn't mean that you get that size. Was told it's a "first come, first served". Extremely frustrated, had to find another storage company.charles p. | Overall Experience
Stacey was an enormous help w selecting our units & getting us in even though it was close to closing. We appreciate her going the extra mile.Ellen I. | First Impressions
The building was not clean, nor was the unit itself. Smelled like old urine. There were a lot of dead roaches. I removed my personal items in less than 30 days as a result.John A. | Overall Experience
UHAUL did not have my rental available to pick up upon the scheduled date, which was ridiculous. That alone is why this will be my last time using UHAUL for anything.JORDAN M. | Overall Experience
Staff was rude, I was charged a rate higher than advertised. They didn't have the unit that I reserved. Overall terrible experience, which seems to be typical of Uhaul.Michael H. | Overall Experience
I was pleased with the service..Leroy H. | Overall Experience
Disrespect by staff more the 1 timeKeith N. | Overall Experience
Storage unit was advertised as 5x10x10 and was actually 5x10x8.5. Reservation was canceled (I did not cancel it). I was charged more than advertised price. Assistant manager was extremely rude.Michael H. | First Impressions
Manager on duty at the time was super professionalMarcus E. | First Impressions
Nice job guys!On North Tryon...Barbara A. | Overall Experience
noneBilly C. | First Impressions
No problems whatsoever!!!Franke M. | First Impressions
Staff was customer oriented and a pleasure to work with.Andrea P. | Overall Experience
Facility isn't in the best part of town, but I had no problems on several trips here. Staff was helpful.Donna H. | Overall Experience
Thanks Again Vincent for Your Patience and "God" Bless!!LONNELL B. | Overall Experience
I arrived at the store around 5:30 pm on Nov. 26 and there appeared to be only person assisting customers at the front desk. There were 5 customers in front of me so I had to leave and come back.Ashley R. | Reservación
On multiple occasions while visiting the unit homeless people would come up and hassle me. One time there was one drinking. On another occasion one tried to fight me.Jonathan S. | Overall Experience
The manager, Vincent, and his team were great. Very knowledgeable and friendly.Jan W. | Overall Experience
Very helpful!!Tara O. | Reservación
Unfortunately this facility was always under staffed. Long waits in line. A u haul was always parked in front of our unit making it difficult to get to. We consistently had to ask and waitAngela S. | Overall Experience
I did not use storage for full month I moved out early and there was no refund for the time I did not use will never use againAshley H. | Overall Experience
Only one rental agent available at the time, on a busy Saturday seems a bit understaffed - long wait times.Christopher T. | Overall Experience
Staff did not go out of their way EVER. Clean, but not friendly.Rebekah L. | Overall Experience
There were homeless people hanging out on the premises and we had an altercation with one and had to call the police, apparently they get units and live there.Denise N. | Overall Experience
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