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DEBORAH G.Customer Reviews for U-Haul Moving & Storage of Uptown Charlotte
Testimonials From Recent Customers
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Vehicle abd service was SAF, RELIABLE and service was professional and courteous THANKS U-HAUL
EUGENE P.Great service
SAINT S.Always a good experience at this location.
Phillip B.The gentleman who checked in the truck was very professional. Too bad the pick-uo location was not.
PAUL U.The two gentlemen who helped us out with getting and returning the truck were awesome. Super friendly and helpful. Would recommend this location to anyone looking to rent a truck.
Carson G.Top of the line customer service and equipment
LARRY P.Parking was the only issue.
CHELSEA B.Nothing. They were all very friendly and helpful, especially the gentleman who help hook up the trailer to my truck. Very pleasant experience.
RICHARD H.I reserved this truck at one location and they changed it to another location then the morning of had to change it to a further location. This caused my movers to charge me an extra hour. Not happy.
MICHELLE M.Did not receive dolly that I paid in advance for
Savannah P.N/a
SHARON B.the mobile app is terrible, it's just a wrapped website and is very slow and glitchy. Also the mobile checkin process needs to be improved, standing in a hot parking lot for 15 minutes "waiting on approval" is not an ideal experience.
Aaron R.When you offer to check in the truck don't lie about how much gas was left. I will never use this location again and look forward to directing other people in the area to utilize Penske instead.
Keegan E.Very helpful and professional
Deshanda M.I left my card in the van and cannot get a hold of anyone at the store to grab it and stick into safe.... I've been able to get a hold of someone at corporate twice though. But they cannot help me.
Kathryn B.Everything was well in order you can low the price
JAMES M.The mileage on our truck was off by several hundred miles when we got it, the app wasn't working when I went to change it so the rep assured me he would note it in our file. When we returned it a different rep said we had driven several hundred miles and I explained that we had not and the mileage was off, and the previous rep had not noted it in our file as he said he would. He assured me he then would note it and we wouldn't be charged. The second rep also did not fix it and we were charged an additional $180 for the mileage. Thankfully we were refunded our difference but it's ridiculous that two different reps had assured us the issue would be resolved and NEITHER of them did anything, which resulted in us being charged almost three times our rental cost. Would recommend more accountability in making sure this doesn't happen, we said when we pulled out that we knew we would have to deal with this later and sure enough we did. It shouldn't be that way.
JONATHAN P.Gas tank was not on full when received the truck 10†also waited in line for 45min when i got to the uhaul place at 1224 N Tryon also
BRIANNA S.Staff was very friendly and welcoming. They made the drop off as easy as possible even though they were very busy. Gave extra effort!
Steven L.Gentleman got me in and out in less than 60 seconds, to include an emailed receipt.
Reginald S.Need extra staffing.
LOTHARIO S.People and equipment were excellent. Jay was excellent on the return of the trailer.
Bobby T.Ya'll need to do something about fixing ya'lls computers because I had half a tank of gas when I picked the truck up and I brought it back with half a tank of gas then ya'll said it was 3 quarters of a tank which was a lie then I got 71 miles one way and ya'll said I went 96 miles and I only went 56 miles so I'm not happy with uhaul right now
JEFFREY S.Put the items that I asked for in the uhaul
Nicholas R.Staff always friendly and efficient
MARK D.I was charged 9 more dollars! I was trying to figure from what?
ANTOINE M.Front Desk was professional and proficient. The person hooking up the 6x12 trailer was outstanding - explaining without being condescending. Finally, when I was a few hours late - they gave me a few hours grace. Thank You.
Marc F.I have rented from this location many times in the past year and Taheem provides great customer service.
John S.The guy who checked is in was awesome! I didn't get his name but he made sure to address everyone in the office and very kindly made sure that unmasked people put a mask on. Everything went very smoothly and the man who checked us out who doesn't typically work on weekends was terrific! Overall so smooth and friendly team! :)
Morgan R.I asked for different drop off. Did not get it. Called 800#. No answer. Poor service on this aspect
RAYMOND G.Staff was very helpful
John K.Was charged for furniture pads that I did not receive. Disputed the charge, but was not refunded.
Alex P.Wish the gas tank would be full at pickup
ROBERT D.The staff has been really good this past week. Everyone was nice and fun and on top of it. I used this location multiple times at the end of last year, and it was severely understaffed and took forever.
mehra A.Consistent experience
SCOTT C.I was respected and given all costumes support that I needed . I will come back as soon as possible. Thanks you very much for your help you give me
Swaleho S.Gracias
KATIANA E.Overall the experience was very good, however, it could have been excellent. There was one major problem with the Counter Representative, Briana Putney. I have never experienced this level of unprofessionalism. From the minute I entered this location, I could tell she did not want to be at work and there was no effort to provide ANY level of customer service. She made little to no eye contact and spent the majority of the time I was at the counter, holding her head down with both hands on her head like I was and interruption. Clearly, she did not represent UHaul in a favorable manner. She was terrible!! That said, the others I encountered provided superb customer service. While I didn't get the names of both, one gentleman was Kendrick Neely. He was personable, warm and went above and beyond to inform me of the available services.
DAVID I.I was given a truck that was already low on gas. I was charged 30 dollars for refueling a truck that was already mostly empty. I feel ripped off. The service person did not give me an introdiction to the vehicle-- just silently led me to my vehicle, left me, and let me figure it out. There is NOT enough parking. Even worse: there is not enough space to return all of the U-Hauls-- trucks trickled over into the street because 4 vehicles attempted to return themselves at the same time. Overall, I would consider using a different location, if not a different service, in the future.
Amanda R.Tahim was excellent.
Errol W.Nothing because this location has the best staff and clean equipment
Karrie G.Staff at this location is GREAT. Entry & exit is quite difficult and parking is very limited...this is a big safety issue.
CLINTON R.A bit inconvenient due to current construction but the staff was extremely helpful. I'm sure once construction is done I'd be able to rate it as excellent.
CHARLES T.Overcharged, discrepancy on pricing and still overcharged after I could prove the discrepancy
Griffin P.Picked up on what looked like a busy morning. The crew was pretty fast and got me out of there. Parking was a bit of a mess but I think that was caused by some construction nearby.
Ryne B.Customer Service Was Excellent
CAROL C.Truck was very clean and smelled clean.
Filippo S.The gentleman at the pick-up location was efficient but not very friendly. Getting into, and out of the parking lot was a nightmare due to traffic and the cramped facility.
CALEB S.Very friendly reception and very helpful.
Michael M.The employees at this location were competent, friendly and very helpful.
RICHARD J.The facility was overall dirty and not safe. Surrounding streets were full of homeless. Storage rooms were poorly constructed and hard to access with anything bigger than a moving box. The inside staff was helpful. Outside staff was very unhelpful and looked to be high. Wouldn't recommend.
Krystoff H. | First ImpressionsThe staff was great, very accommodating in helping me get a larger unit than my initial reservation called for. This facility was maintained fine but it is located too close to a homeless encampment and I'm worried about the security of my belongings. Once again not the staffs fault, more of a fault of the city allowing this to happen. I will be moving storage facilities soon as a result of this issue
Branden S. | First ImpressionsThis is a great facility with kind, helpful staff. You just need to be aware that the immediate neighborhood is rather challenged by poverty.
Ellen I. | Overall ExperienceThe manager Taheem was very Pleasant and helpful
michael w. | Overall ExperienceThere were dead bugs, no ramp to unload on, the staff was unprofessional and rude, and the walls of the storage unit looked like a murder had taken place. I would never store anything here and canceled immediately after seeing the storage space.
Jamison F. | Overall ExperienceThe staff was very professional and helpful. I would recommend this place for all storage and moving needs. I would give UHAUL A 5 STAR RATING.
darrin a. | Overall ExperienceTaheem, Taheem!!! and his staff were amazingggg. This manager knows what he is doing...he really cares about the place and takes care of customers like they should be. He made a stressful move much better. This is the best service I have witnessed in years. Thank you Taheem!! I would choose your facility over any other.
TASHEENA L. | Overall ExperienceFacility did not seem to be in a safe area, but the customer service and experience was excellent.
Kate C. | Overall ExperienceThank you!!
Summer B. | Overall ExperienceGreat owner/ staff! Very helpful. Lots of trucks.Would not access facility at night- the property has a lot of foot traffic since it is not gated- but has key card access to inside storage.
ELIZABETH G. | Overall ExperienceCongratulations; as the facility is a facility in the minutes of Post 9/11 Recovery Initiative(s) & 3rd Industrial Revolution. Adonai Elohim! .amen.
Kwame B. | Overall ExperienceThe place isn't 24-hour. But that wasn't specified on the website, so when we got there I had 1 hr to unload a massive trailer. I get the girls wanted to go home and thanks 4 stayn. But we didn't know
carson w. | First ImpressionsThey were terrible. Some stuff was damage and missing.
jean f. | Overall ExperienceI really enjoy renting from u - Haul the general manager is awesome person
aric w. | Overall ExperienceMy services received at this U-Haul storage location was above average. When I wasn't satisfied with my previous unit they over and beyond to provide me with the space I needed. Thanks U-Haul Team
Melissa W. | First Impressionsthe unit i reserved was not available. had to find another storage facility...extremely frustrated.
charles p. | First ImpressionsApparently reserving a storage bin of a specific size, doesn't mean that you get that size. Was told it's a "first come, first served". Extremely frustrated, had to find another storage company.
charles p. | Overall ExperienceStacey was an enormous help w selecting our units & getting us in even though it was close to closing. We appreciate her going the extra mile.
Ellen I. | First ImpressionsThe building was not clean, nor was the unit itself. Smelled like old urine. There were a lot of dead roaches. I removed my personal items in less than 30 days as a result.
John A. | Overall ExperienceUHAUL did not have my rental available to pick up upon the scheduled date, which was ridiculous. That alone is why this will be my last time using UHAUL for anything.
JORDAN M. | Overall ExperienceStaff was rude, I was charged a rate higher than advertised. They didn't have the unit that I reserved. Overall terrible experience, which seems to be typical of Uhaul.
Michael H. | Overall ExperienceI was pleased with the service..
Leroy H. | Overall ExperienceDisrespect by staff more the 1 time
Keith N. | Overall ExperienceStorage unit was advertised as 5x10x10 and was actually 5x10x8.5. Reservation was canceled (I did not cancel it). I was charged more than advertised price. Assistant manager was extremely rude.
Michael H. | First ImpressionsManager on duty at the time was super professional
Marcus E. | First ImpressionsNice job guys!On North Tryon...
Barbara A. | Overall Experiencenone
Billy C. | First ImpressionsNo problems whatsoever!!!
Franke M. | First ImpressionsStaff was customer oriented and a pleasure to work with.
Andrea P. | Overall ExperienceFacility isn't in the best part of town, but I had no problems on several trips here. Staff was helpful.
Donna H. | Overall ExperienceThanks Again Vincent for Your Patience and "God" Bless!!
LONNELL B. | Overall ExperienceI arrived at the store around 5:30 pm on Nov. 26 and there appeared to be only person assisting customers at the front desk. There were 5 customers in front of me so I had to leave and come back.
Ashley R. | ReservaciónOn multiple occasions while visiting the unit homeless people would come up and hassle me. One time there was one drinking. On another occasion one tried to fight me.
Jonathan S. | Overall ExperienceThe manager, Vincent, and his team were great. Very knowledgeable and friendly.
Jan W. | Overall ExperienceVery helpful!!
Tara O. | ReservaciónUnfortunately this facility was always under staffed. Long waits in line. A u haul was always parked in front of our unit making it difficult to get to. We consistently had to ask and wait
Angela S. | Overall ExperienceI did not use storage for full month I moved out early and there was no refund for the time I did not use will never use again
Ashley H. | Overall ExperienceOnly one rental agent available at the time, on a busy Saturday seems a bit understaffed - long wait times.
Christopher T. | Overall ExperienceStaff did not go out of their way EVER. Clean, but not friendly.
Rebekah L. | Overall ExperienceThere were homeless people hanging out on the premises and we had an altercation with one and had to call the police, apparently they get units and live there.
Denise N. | Overall Experience