Customer Reviews for U-Haul Moving & Storage of Uptown Charlotte

6261 comentarios

1224 N Tryon St   Charlotte, NC 28206
(@ 16th St)

(704) 379-1414

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(704) 379-1414

1224 N Tryon St
Charlotte, NC 28206
(@ 16th St)

Services at this Location:

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

DEBORAH G. 
Clasificación:
5.0

Vehicle abd service was SAF, RELIABLE and service was professional and courteous THANKS U-HAUL

EUGENE P. 
Clasificación:
4.0

Great service

SAINT S. 
Clasificación:
5.0

Always a good experience at this location.

Phillip B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lindsay H. 
Clasificación:
5.0

El cliente no dejó un comentario.

WALTER M. 
Clasificación:
5.0

The gentleman who checked in the truck was very professional. Too bad the pick-uo location was not.

PAUL U. 
Clasificación:
5.0

The two gentlemen who helped us out with getting and returning the truck were awesome. Super friendly and helpful. Would recommend this location to anyone looking to rent a truck.

Carson G. 
Clasificación:
5.0

Top of the line customer service and equipment

LARRY P. 
Clasificación:
4.0

Parking was the only issue.

CHELSEA B. 
Clasificación:
5.0

Nothing. They were all very friendly and helpful, especially the gentleman who help hook up the trailer to my truck. Very pleasant experience.

RICHARD H. 
Clasificación:
5.0

El cliente no dejó un comentario.

viola J. 
Clasificación:
5.0

I reserved this truck at one location and they changed it to another location then the morning of had to change it to a further location. This caused my movers to charge me an extra hour. Not happy.

MICHELLE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew M. 
Clasificación:
3.0

Did not receive dolly that I paid in advance for

Savannah P. 
Clasificación:
5.0

N/a

SHARON B. 
Clasificación:
3.0

El cliente no dejó un comentario.

DARLENE S. 
Clasificación:
4.0

the mobile app is terrible, it's just a wrapped website and is very slow and glitchy. Also the mobile checkin process needs to be improved, standing in a hot parking lot for 15 minutes "waiting on approval" is not an ideal experience.

Aaron R. 
Clasificación:
2.0

When you offer to check in the truck don't lie about how much gas was left. I will never use this location again and look forward to directing other people in the area to utilize Penske instead.

Keegan E. 
Clasificación:
1.0

El cliente no dejó un comentario.

Kathy C. 
Clasificación:
5.0

Very helpful and professional

Deshanda M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSICA S. 
Clasificación:
3.0

I left my card in the van and cannot get a hold of anyone at the store to grab it and stick into safe.... I've been able to get a hold of someone at corporate twice though. But they cannot help me.

Kathryn B. 
Clasificación:
5.0

Everything was well in order you can low the price

JAMES M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christian B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan A. 
Clasificación:
1.0

The mileage on our truck was off by several hundred miles when we got it, the app wasn't working when I went to change it so the rep assured me he would note it in our file. When we returned it a different rep said we had driven several hundred miles and I explained that we had not and the mileage was off, and the previous rep had not noted it in our file as he said he would. He assured me he then would note it and we wouldn't be charged. The second rep also did not fix it and we were charged an additional $180 for the mileage. Thankfully we were refunded our difference but it's ridiculous that two different reps had assured us the issue would be resolved and NEITHER of them did anything, which resulted in us being charged almost three times our rental cost. Would recommend more accountability in making sure this doesn't happen, we said when we pulled out that we knew we would have to deal with this later and sure enough we did. It shouldn't be that way.

JONATHAN P. 
Clasificación:
1.0

Gas tank was not on full when received the truck 10” also waited in line for 45min when i got to the uhaul place at 1224 N Tryon also

BRIANNA S. 
Clasificación:
5.0

Staff was very friendly and welcoming. They made the drop off as easy as possible even though they were very busy. Gave extra effort!

Steven L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christian M. 
Clasificación:
5.0

Gentleman got me in and out in less than 60 seconds, to include an emailed receipt.

Reginald S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cassandra N. 
Clasificación:
4.0

Need extra staffing.

LOTHARIO S. 
Clasificación:
5.0

People and equipment were excellent. Jay was excellent on the return of the trailer.

Bobby T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHAN F. 
Clasificación:
1.0

Ya'll need to do something about fixing ya'lls computers because I had half a tank of gas when I picked the truck up and I brought it back with half a tank of gas then ya'll said it was 3 quarters of a tank which was a lie then I got 71 miles one way and ya'll said I went 96 miles and I only went 56 miles so I'm not happy with uhaul right now

JEFFREY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JANET M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Amanda M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES P. 
Clasificación:
3.0

Put the items that I asked for in the uhaul

Nicholas R. 
Clasificación:
5.0

Staff always friendly and efficient

MARK D. 
Clasificación:
5.0

I was charged 9 more dollars! I was trying to figure from what?

ANTOINE M. 
Clasificación:
5.0

Front Desk was professional and proficient. The person hooking up the 6x12 trailer was outstanding - explaining without being condescending. Finally, when I was a few hours late - they gave me a few hours grace. Thank You.

Marc F. 
Clasificación:
5.0

I have rented from this location many times in the past year and Taheem provides great customer service.

John S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Timothy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

HENRY T. 
Clasificación:
4.0

El cliente no dejó un comentario.

PATRICIAANN B. 
Clasificación:
5.0

The guy who checked is in was awesome! I didn't get his name but he made sure to address everyone in the office and very kindly made sure that unmasked people put a mask on. Everything went very smoothly and the man who checked us out who doesn't typically work on weekends was terrific! Overall so smooth and friendly team! :)

Morgan R. 
Clasificación:
5.0

I asked for different drop off. Did not get it. Called 800#. No answer. Poor service on this aspect

RAYMOND G. 
Clasificación:
5.0

Staff was very helpful

John K. 
Clasificación:
1.0

Was charged for furniture pads that I did not receive. Disputed the charge, but was not refunded.

Alex P. 
Clasificación:
5.0

El cliente no dejó un comentario.

RALPH H. 
Clasificación:
5.0

Wish the gas tank would be full at pickup

ROBERT D. 
Clasificación:
3.0

El cliente no dejó un comentario.

JAMES W. 
Clasificación:
5.0

El cliente no dejó un comentario.

TISHA S. 
Clasificación:
5.0

The staff has been really good this past week. Everyone was nice and fun and on top of it. I used this location multiple times at the end of last year, and it was severely understaffed and took forever.

mehra A. 
Clasificación:
5.0

Consistent experience

SCOTT C. 
Clasificación:
3.0

El cliente no dejó un comentario.

FRANK D. 
Clasificación:
5.0

I was respected and given all costumes support that I needed . I will come back as soon as possible. Thanks you very much for your help you give me

Swaleho S. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS A. 
Clasificación:
5.0

Gracias

KATIANA E. 
Clasificación:
4.0

El cliente no dejó un comentario.

KENYA L. 
Clasificación:
4.0

Overall the experience was very good, however, it could have been excellent. There was one major problem with the Counter Representative, Briana Putney. I have never experienced this level of unprofessionalism. From the minute I entered this location, I could tell she did not want to be at work and there was no effort to provide ANY level of customer service. She made little to no eye contact and spent the majority of the time I was at the counter, holding her head down with both hands on her head like I was and interruption. Clearly, she did not represent UHaul in a favorable manner. She was terrible!! That said, the others I encountered provided superb customer service. While I didn't get the names of both, one gentleman was Kendrick Neely. He was personable, warm and went above and beyond to inform me of the available services.

DAVID I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lanika S. 
Clasificación:
2.0

I was given a truck that was already low on gas. I was charged 30 dollars for refueling a truck that was already mostly empty. I feel ripped off. The service person did not give me an introdiction to the vehicle-- just silently led me to my vehicle, left me, and let me figure it out. There is NOT enough parking. Even worse: there is not enough space to return all of the U-Hauls-- trucks trickled over into the street because 4 vehicles attempted to return themselves at the same time. Overall, I would consider using a different location, if not a different service, in the future.

Amanda R. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom R. 
Clasificación:
5.0

El cliente no dejó un comentario.

NAY M. 
Clasificación:
5.0

Tahim was excellent.

Errol W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Racquel F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Holly E. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES S. 
Clasificación:
5.0

Nothing because this location has the best staff and clean equipment

Karrie G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Brandon E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chandler D. 
Clasificación:
4.0

Staff at this location is GREAT. Entry & exit is quite difficult and parking is very limited...this is a big safety issue.

CLINTON R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Denise J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven P. 
Clasificación:
5.0

El cliente no dejó un comentario.

NAOMI J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Evan W. 
Clasificación:
4.0

A bit inconvenient due to current construction but the staff was extremely helpful. I'm sure once construction is done I'd be able to rate it as excellent.

CHARLES T. 
Clasificación:
5.0

El cliente no dejó un comentario.

kirby D. 
Clasificación:
5.0

El cliente no dejó un comentario.

LINDA G. 
Clasificación:
1.0

Overcharged, discrepancy on pricing and still overcharged after I could prove the discrepancy

Griffin P. 
Clasificación:
5.0

El cliente no dejó un comentario.

EMMETT S. 
Clasificación:
4.0

Picked up on what looked like a busy morning. The crew was pretty fast and got me out of there. Parking was a bit of a mess but I think that was caused by some construction nearby.

Ryne B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randall S. 
Clasificación:
5.0

Customer Service Was Excellent

CAROL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MEGAN D. 
Clasificación:
3.0

El cliente no dejó un comentario.

PETER J. 
Clasificación:
5.0

El cliente no dejó un comentario.

SOEMANTRIE A. 
Clasificación:
4.0

Truck was very clean and smelled clean.

Filippo S. 
Clasificación:
3.0

The gentleman at the pick-up location was efficient but not very friendly. Getting into, and out of the parking lot was a nightmare due to traffic and the cramped facility.

CALEB S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stacie W. 
Clasificación:
5.0

Very friendly reception and very helpful.

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle M. 
Clasificación:
5.0

The employees at this location were competent, friendly and very helpful.

RICHARD J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd D.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

LUCILLE P.  |  Overall Experience 
Clasificación:
1.0

The facility was overall dirty and not safe. Surrounding streets were full of homeless. Storage rooms were poorly constructed and hard to access with anything bigger than a moving box. The inside staff was helpful. Outside staff was very unhelpful and looked to be high. Wouldn't recommend.

Krystoff H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Maurice S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Taylor B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Spenser J.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Sarah P.  |  Overall Experience 
Clasificación:
3.0

The staff was great, very accommodating in helping me get a larger unit than my initial reservation called for. This facility was maintained fine but it is located too close to a homeless encampment and I'm worried about the security of my belongings. Once again not the staffs fault, more of a fault of the city allowing this to happen. I will be moving storage facilities soon as a result of this issue

Branden S.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

william R.  |  Overall Experience 
Clasificación:
4.0

This is a great facility with kind, helpful staff. You just need to be aware that the immediate neighborhood is rather challenged by poverty.

Ellen I.  |  Overall Experience 
Clasificación:
5.0

The manager Taheem was very Pleasant and helpful

michael w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah P.  |  First Impressions 
Clasificación:
1.0

There were dead bugs, no ramp to unload on, the staff was unprofessional and rude, and the walls of the storage unit looked like a murder had taken place. I would never store anything here and canceled immediately after seeing the storage space.

Jamison F.  |  Overall Experience 
Clasificación:
5.0

The staff was very professional and helpful. I would recommend this place for all storage and moving needs. I would give UHAUL A 5 STAR RATING.

darrin a.  |  Overall Experience 
Clasificación:
5.0

Taheem, Taheem!!! and his staff were amazingggg. This manager knows what he is doing...he really cares about the place and takes care of customers like they should be. He made a stressful move much better. This is the best service I have witnessed in years. Thank you Taheem!! I would choose your facility over any other.

TASHEENA L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Bruce H.  |  Overall Experience 
Clasificación:
5.0

Facility did not seem to be in a safe area, but the customer service and experience was excellent.

Kate C.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Sheylea B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

James B.  |  Overall Experience 
Clasificación:
5.0

Thank you!!

Summer B.  |  Overall Experience 
Clasificación:
4.0

Great owner/ staff! Very helpful. Lots of trucks.Would not access facility at night- the property has a lot of foot traffic since it is not gated- but has key card access to inside storage.

ELIZABETH G.  |  Overall Experience 
Clasificación:
5.0

Congratulations; as the facility is a facility in the minutes of Post 9/11 Recovery Initiative(s) & 3rd Industrial Revolution. Adonai Elohim! .amen.

Kwame B.  |  Overall Experience 
Clasificación:
2.0

The place isn't 24-hour. But that wasn't specified on the website, so when we got there I had 1 hr to unload a massive trailer. I get the girls wanted to go home and thanks 4 stayn. But we didn't know

carson w.  |  First Impressions 
Clasificación:
2.0

They were terrible. Some stuff was damage and missing.

jean f.  |  Overall Experience 
Clasificación:
5.0

I really enjoy renting from u - Haul the general manager is awesome person

aric w.  |  Overall Experience 
Clasificación:
4.0

My services received at this U-Haul storage location was above average. When I wasn't satisfied with my previous unit they over and beyond to provide me with the space I needed. Thanks U-Haul Team

Melissa W.  |  First Impressions 
Clasificación:
2.0

the unit i reserved was not available. had to find another storage facility...extremely frustrated.

charles p.  |  First Impressions 
Clasificación:
2.0

Apparently reserving a storage bin of a specific size, doesn't mean that you get that size. Was told it's a "first come, first served". Extremely frustrated, had to find another storage company.

charles p.  |  Overall Experience 
Clasificación:
5.0

Stacey was an enormous help w selecting our units & getting us in even though it was close to closing. We appreciate her going the extra mile.

Ellen I.  |  First Impressions 
Clasificación:
2.0

The building was not clean, nor was the unit itself. Smelled like old urine. There were a lot of dead roaches. I removed my personal items in less than 30 days as a result.

John A.  |  Overall Experience 
Clasificación:
2.0

UHAUL did not have my rental available to pick up upon the scheduled date, which was ridiculous. That alone is why this will be my last time using UHAUL for anything.

JORDAN M.  |  Overall Experience 
Clasificación:
1.0

Staff was rude, I was charged a rate higher than advertised. They didn't have the unit that I reserved. Overall terrible experience, which seems to be typical of Uhaul.

Michael H.  |  Overall Experience 
Clasificación:
4.0

I was pleased with the service..

Leroy H.  |  Overall Experience 
Clasificación:
4.0

Disrespect by staff more the 1 time

Keith N.  |  Overall Experience 
Clasificación:
1.0

Storage unit was advertised as 5x10x10 and was actually 5x10x8.5. Reservation was canceled (I did not cancel it). I was charged more than advertised price. Assistant manager was extremely rude.

Michael H.  |  First Impressions 
Clasificación:
5.0

Manager on duty at the time was super professional

Marcus E.  |  First Impressions 
Clasificación:
5.0

Nice job guys!On North Tryon...

Barbara A.  |  Overall Experience 
Clasificación:
2.0

none

Billy C.  |  First Impressions 
Clasificación:
5.0

No problems whatsoever!!!

Franke M.  |  First Impressions 
Clasificación:
5.0

Staff was customer oriented and a pleasure to work with.

Andrea P.  |  Overall Experience 
Clasificación:
4.0

Facility isn't in the best part of town, but I had no problems on several trips here. Staff was helpful.

Donna H.  |  Overall Experience 
Clasificación:
4.0

Thanks Again Vincent for Your Patience and "God" Bless!!

LONNELL B.  |  Overall Experience 
Clasificación:
4.0

I arrived at the store around 5:30 pm on Nov. 26 and there appeared to be only person assisting customers at the front desk. There were 5 customers in front of me so I had to leave and come back.

Ashley R. | Reservación
Clasificación:
2.0

On multiple occasions while visiting the unit homeless people would come up and hassle me. One time there was one drinking. On another occasion one tried to fight me.

Jonathan S.  |  Overall Experience 
Clasificación:
5.0

The manager, Vincent, and his team were great. Very knowledgeable and friendly.

Jan W.  |  Overall Experience 
Clasificación:
5.0

Very helpful!!

Tara O. | Reservación
Clasificación:
2.0

Unfortunately this facility was always under staffed. Long waits in line. A u haul was always parked in front of our unit making it difficult to get to. We consistently had to ask and wait

Angela S.  |  Overall Experience 
Clasificación:
3.0

I did not use storage for full month I moved out early and there was no refund for the time I did not use will never use again

Ashley H.  |  Overall Experience 
Clasificación:
3.0

Only one rental agent available at the time, on a busy Saturday seems a bit understaffed - long wait times.

Christopher T.  |  Overall Experience 
Clasificación:
3.0

Staff did not go out of their way EVER. Clean, but not friendly.

Rebekah L.  |  Overall Experience 
Clasificación:
3.0

There were homeless people hanging out on the premises and we had an altercation with one and had to call the police, apparently they get units and live there.

Denise N.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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