Comentarios del cliente para U-Haul Moving & Storage of Uptown Charlotte

Horrible customer service. Extremely slow. First truck we got the battery was dead.

The reservations number I called to reserve this trailer as well as the team at this location are a joke. The reservations person lied to me and told me I had to pre-pay for 2 weeks on the trailer or I would be charged penalty fees, even though I made it clear to them I was unsure if I needed it for 1 week or 2 weeks. They told me the additional money I pay would be refunded if returned early. This was not true and I have now contacted UHAUL 7 times and still have not received my refund, even though thye told me I would by now. I will never use UHAUL again and the reservations team member should be fired for lying to their customers (I assume they did this so they can get higher commission). I also work closely with a job training program where we move people across the country to fill positions across out company. I will make sure those dozens of peers also do not use UHAUl and use Penske instead. At this point I want a full refund because of this terrible service and how long it has taken for me to get my $200 refund from the additional charges

Customer Service Rep in Charlotte was fantastic! Personable and Efficient. I believe his name was Taheem (apologies if I spelled it incorrectly!) Thank you very much!

The guy was very professional and pleasant. Nice job

Great plastic tubs . Made moving so much easier than trying to collect boxes . Very reasonably priced .

I know it’s not anything that can be totally controlled but emphasizing the “no smoking” rule. The smell lingers and is very potent. Aside from that, the truck got the job done and everything went smoothly.

excellent

Not sure. Keep doing what you are currently doing, my experience was great!

Helpful staff

Checked in via mobile app. really convenient.

A person shouldn’t get charged an after hours fee if they return the vehicle and place the keys in the drop box during the agreed upon time. A customer shouldn’t be charged an after hours fee if they check in the vehicle on the app. My advice to everyone would be to say they don’t have a cell phone to use uhauls buggy app.

Great customer service and conversation! Positive attitudes!

the check in process was smooth but the rental itself was very expensive

I dropped off after hours and the spaces filled up quickly. However, there was plenty of more space ahead of the front trucks that could have been pulled up further to accommodate more trucks behind.

Everyone was helpful and patient.

It's very convenient but they need more parking. Because it's a busy location it is very hard to find a spot to park. Also, we never received a receipt from the location we were originally charged for a 2 day rental incorrectly but only used 1 day and didn't receive any info on a refund for the time we didn't use.

I was met by the owner who was friendly and professional. Checking in the truck was painless. I would definitely use this location for rental needs in the future. Thank you!

Horrible experience, avoid going here at any cost. They were rude, short and unhelpful. Didn’t have the truck cleaned out so after they had asked me to get in it, they had me get back out to wipe it down. The cab smelled so horrible of smoke I almost got sick. Then they asked us to pull around back to hook the dolly up which we did ourselves because we didn’t see the worker coming, when she did finally come to help us, she had a cigarette hanging out of her mouth and wasn’t even completely sure how to show us how to hook it up. Then we drive 26hours from Charlotte to Minnesota, go to return the equipment and turns out they didn’t even have checked out to us the tow dolly so had we gotta pulled over on our trip we would have been in trouble for stolen equipment. Thankfully the girl in Minnesota caught what was going on. Absolute worst experience with the Charlotte location DO NOT GO THERE. This is a review I left absolutely AWFUL ridiculous I even had to pay for what I was provided....

Ordered throw blankets in online order. Blankets were not included when vehicle was picked up. On-site attendant confirmed charge would not be included on final bill; charge was included on final bill for items that were never received.

The Agent that helped me in the morning was GREAT.

It’s on a busy road and a small parking area that was very packed

Everything was really good thank you

The staff was very friendly and knowledgeable. I really can't think of anything more they could do to make the renting easier.

All of the representatives that I interacted with at the N Tryon location were great!

I had a good experience with pick up, but HORRIBLE with drop off. See below...

Taheem was super friendly, professional, and accommodating - overall great experience.

The price was right, the service was great. But, when you look in the Van, it was so clean. U hauled it! I drove it. Thank you.

Make accurate gas level amount! I took a pic of the gas level in the vehicle ,1/4 tank , at drop off the Charlotte location had written 3/8 tank so at drop off Washington pa location tried to charge me $74 for an 1/8 th tank of fuel .I suggest when your mgmt reads fuel they also take a pic with date /TIME FOR ACCURACY. But I'm sure you'll read this comment and nothing will be addressed, because you really dont care now that our business interaction is complete.

I like how clean the truck was and how helpful the staff was to meet my needs.

the equipment I paid to rent was not on the truck I rented nor was I told to grab the equipment so needless to say I end up having to pay for extra gas and mileage that was uhaul fault

Thank you!!

This was some BULLSHIT..EXCESSIVE CHARGES.. I only had your truck one hour.. I picked it up at 1:27 I drove 23 miles put $10 worth of gas in and bought the truck back at 2:45... And was charged $92.. I bought it back the way I picked it up... Can you charge me almost $50 for fuel charge.. I ask about a receipt before I left... you told me that my credit card was on file don't worry about it I'll check the Truck in Later and I see a charge of $92 for something that should a cost no more than $50..

If a customer has a problem, the customer service center should have them call the manager at the respective U-Haul location. The manager at the N. Tryon St location in Charlotte went out of his way to be very helpful.

I was overcharged

Bunch of sketchy homeless dudes outside at night. Was not comfortable getting out of the truck.

Great owner/ staff! Very helpful. Lots of trucks.Would not access facility at night- the property has a lot of foot traffic since it is not gated- but has key card access to inside storage.

Have tools on hand in case the trailer hitch spinner gets stuck when a trailer comes in to be uninstalled

Sign said wait outside to by equipment to turn it in. I had to go inside and a staff member had to tell somebody to come out side to get the equipment. Once the process started the staff member was "ok".

Truck was fine but I don't recommend a 10 ft truck if driving far. I wish the Vans were available for one way rental.

Double charged me and I’m waiting on correct bill

I had to do multiple walks around the building to find the truck because it wasn’t where it was listed, after the third attempt the employee finally went and got me a different truck. After we drove 10 miles to our storage unit we opened the back and the entire back of the truck had puddles of water and was soaked like it was just cleaned and not dryed. We had to waste miles driving to the store to get towels to dry up the back so our furniture wouldn’t get soaked.

Did not have the equipment that I reserved and no prior notification that item wasn’t available until I showed up for reservation. Employee provided miss information regarding charges upon check out. Had to void my first reservation due to employee error. Was supposed to hear from the GM but she/he never responded to my compliant.

Great all round

The only problem we encountered was the latch to the back part of the truck was locked with a padlock we did not have a key for and had to force open. Could have caused problems for us had we not been able to do that, but otherwise everything went smoothly and the staff was very friendly and helpful.

Was told a total different rate on phone was charged ridiculous

I don't recall their names, so I can't mention them specifically, but every employee I interacted with was very friendly and helpful. Would absolutely rent from this location again.

Customer service needs work. Long lines and wait.

The staff at the North Tryon Street location was beyond excellent. They were incredibly friendly, highly efficient, and detail oriented. The pickup process was the fastest I have EVER experienced at a U-haul location, as was the dropoff. On top of that, about ten minutes after leaving the facility I got a phone call from them telling me I had left my notebook in the van and they held it for me until I could come back. A fantastic experience. Please give the whole staff my regards- I'll be back.

Your manager was the best manager ever deal with people

Congratulations; as the facility is a facility in the minutes of Post 9/11 Recovery Initiative(s) & 3rd Industrial Revolution. Adonai Elohim! .amen.

The place isn’t 24-hour. But that wasn’t specified on the website, so when we got there I had 1 hr to unload a massive trailer. I get the girls wanted to go home and thanks 4 stayn. But we didn’t know

They were terrible. Some stuff was damage and missing.

I really enjoy renting from u - Haul the general manager is awesome person

My services received at this U-Haul storage location was above average. When I wasn't satisfied with my previous unit they over and beyond to provide me with the space I needed. Thanks U-Haul Team

the unit i reserved was not available. had to find another storage facility...extremely frustrated.

Apparently reserving a storage bin of a specific size, doesn't mean that you get that size. Was told it's a "first come, first served". Extremely frustrated, had to find another storage company.

Stacey was an enormous help w selecting our units & getting us in even though it was close to closing. We appreciate her going the extra mile.

The building was not clean, nor was the unit itself. Smelled like old urine. There were a lot of dead roaches. I removed my personal items in less than 30 days as a result.

UHAUL did not have my rental available to pick up upon the scheduled date, which was ridiculous. That alone is why this will be my last time using UHAUL for anything.

Staff was rude, I was charged a rate higher than advertised. They didn’t have the unit that I reserved. Overall terrible experience, which seems to be typical of Uhaul.

I was pleased with the service..

Disrespect by staff more the 1 time

Storage unit was advertised as 5x10x10 and was actually 5x10x8.5. Reservation was canceled (I did not cancel it). I was charged more than advertised price. Assistant manager was extremely rude.

Manager on duty at the time was super professional

Nice job guys!On North Tryon...

none

No problems whatsoever!!!

Staff was customer oriented and a pleasure to work with.

Facility isn't in the best part of town, but I had no problems on several trips here. Staff was helpful.

Thanks Again Vincent for Your Patience and "God" Bless!!

I arrived at the store around 5:30 pm on Nov. 26 and there appeared to be only person assisting customers at the front desk. There were 5 customers in front of me so I had to leave and come back.

On multiple occasions while visiting the unit homeless people would come up and hassle me. One time there was one drinking. On another occasion one tried to fight me.

The manager, Vincent, and his team were great. Very knowledgeable and friendly.

Very helpful!!

Unfortunately this facility was always under staffed. Long waits in line. A u haul was always parked in front of our unit making it difficult to get to. We consistently had to ask and wait

I did not use storage for full month I moved out early and there was no refund for the time I did not use will never use again

Only one rental agent available at the time, on a busy Saturday seems a bit understaffed - long wait times.

Staff did not go out of their way EVER. Clean, but not friendly.

There were homeless people hanging out on the premises and we had an altercation with one and had to call the police, apparently they get units and live there.