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FRANK D.Customer Reviews for U-Haul Moving & Storage of Uptown Charlotte
Testimonials From Recent Customers
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I was respected and given all costumes support that I needed . I will come back as soon as possible. Thanks you very much for your help you give me
Swaleho S.Gracias
KATIANA E.Overall the experience was very good, however, it could have been excellent. There was one major problem with the Counter Representative, Briana Putney. I have never experienced this level of unprofessionalism. From the minute I entered this location, I could tell she did not want to be at work and there was no effort to provide ANY level of customer service. She made little to no eye contact and spent the majority of the time I was at the counter, holding her head down with both hands on her head like I was and interruption. Clearly, she did not represent UHaul in a favorable manner. She was terrible!! That said, the others I encountered provided superb customer service. While I didn't get the names of both, one gentleman was Kendrick Neely. He was personable, warm and went above and beyond to inform me of the available services.
DAVID I.I was given a truck that was already low on gas. I was charged 30 dollars for refueling a truck that was already mostly empty. I feel ripped off. The service person did not give me an introdiction to the vehicle-- just silently led me to my vehicle, left me, and let me figure it out. There is NOT enough parking. Even worse: there is not enough space to return all of the U-Hauls-- trucks trickled over into the street because 4 vehicles attempted to return themselves at the same time. Overall, I would consider using a different location, if not a different service, in the future.
Amanda R.Tahim was excellent.
Errol W.Nothing because this location has the best staff and clean equipment
Karrie G.Staff at this location is GREAT. Entry & exit is quite difficult and parking is very limited...this is a big safety issue.
CLINTON R.A bit inconvenient due to current construction but the staff was extremely helpful. I'm sure once construction is done I'd be able to rate it as excellent.
CHARLES T.Overcharged, discrepancy on pricing and still overcharged after I could prove the discrepancy
Griffin P.Picked up on what looked like a busy morning. The crew was pretty fast and got me out of there. Parking was a bit of a mess but I think that was caused by some construction nearby.
Ryne B.Customer Service Was Excellent
CAROL C.Truck was very clean and smelled clean.
Filippo S.The gentleman at the pick-up location was efficient but not very friendly. Getting into, and out of the parking lot was a nightmare due to traffic and the cramped facility.
CALEB S.Very friendly reception and very helpful.
Michael M.The employees at this location were competent, friendly and very helpful.
RICHARD J.Erika was fantastic. After several troubling calls with a few "Do not care" corporate folks, she saved the day. Says a lot about local franchisees vs the corporate behemoths that need training in good old fashion customer service.
Andrew S.Was told you didn't do one way trips. Had to drive an he back to return uhaul after move. Horrible staff.
WILLIAM N.The only thing that I would say would be to make sure that any equipment that is extra that the customer orders to rent is on the truck before they leave with the truck
Shaketha B.After I have paid all rental fees ,dropped off the truck and have them inspected and said everything was fine. All rental fees paid,they tried charging my card several times (many attempts )trying to take money out. Ridiculous and lack of honesty. Please pay them cash to avoid this fraud
ESPERANT K.I was charged me for two days even tho I returned the item within 8 hours and on the same calendar day. When I called they said they wouldn't refund it. And then put me on hold and never got back to me.
Jason T.As the pick up store was beyond unhelpful, and gave us a minimal discount following the major disruption in our move, we dropped off at the Charlotte location and explained the story. The employee was accommodating and understanding. The check in process was smooth and the employee did his best to compensate us for the burden at the pickup location.
DANIELFIDELIS H.Employees were very helpful & friendly.
alma H.Staff at location were extremely friendly and helpful.
CASEY S.Unfortunately the radio in the truck I rented today didn't work
Christopher L.The customer service was fine.
ARTIS H.I dropped off the truck using the on-line app. I was troubled by having an additional charge for cleaning as I would have thought that was part of the rental rate. I never had to pay that before. The question was “is the truck clean and ready to be used by another family.†I just drove from Seekonk, Ma to Charlotte, NC and it was raining at times on the way. The truck was clean inside, but I would think U-Haul would want the exterior washed before renting to another renter, which is why I checked no.
ALAN A.time wasted at counter for service
MORRIS A.Nice truck ! Got stuff done that day . Very good truck will do business again
Shanae' D.Customer sales representatives very professional.
hampton F.Friendly and very helpful staff.
roberet W.Better customer service! The experience was horrible.
TANISHA F.Excellent work guys communication was on point I always recommend U haul... D. Bradshaw
doris B.if the drop off was earlier than originally planned having a refund would be nice.
Amanda V.Customer service needs to be more helpful and act like they care.
Kyna A.I visited the uhaul location on N. Tryon in Charlotte just outside of uptown and the agent who assisted me was The Best (sorry i don't remember his name). I went a few days before my move to reserve a truck and buy some boxes. I explained what i needed to move and he recommended the perfect size truck and boxes and even carried them to my car for me. On the day off my move they were a bit busy, but once it was my turn the same agent took me out to the truck to ensure it was clean, in good condition and that i understood everything about my rental. If i need to move again anytime soon I'll definitely be back and i will be recommending them to friends. Great experience overall.
maleah H.Parking space is an issue. Nothing else at this location in my opinion is wrong.
LINDA L.Very happy
MICHAEL M.I would feel that it's a rip off. Why would you charge 2 gallons just for just 8 miles plus a convenience fee. I thought I wasn't going to get charged. This is a big scam.
SANJAY U.The facility was overall dirty and not safe. Surrounding streets were full of homeless. Storage rooms were poorly constructed and hard to access with anything bigger than a moving box. The inside staff was helpful. Outside staff was very unhelpful and looked to be high. Wouldn't recommend.
Krystoff H. | First ImpressionsThe staff was great, very accommodating in helping me get a larger unit than my initial reservation called for. This facility was maintained fine but it is located too close to a homeless encampment and I'm worried about the security of my belongings. Once again not the staffs fault, more of a fault of the city allowing this to happen. I will be moving storage facilities soon as a result of this issue
Branden S. | First ImpressionsThis is a great facility with kind, helpful staff. You just need to be aware that the immediate neighborhood is rather challenged by poverty.
Ellen I. | Overall ExperienceThe manager Taheem was very Pleasant and helpful
michael w. | Overall ExperienceThere were dead bugs, no ramp to unload on, the staff was unprofessional and rude, and the walls of the storage unit looked like a murder had taken place. I would never store anything here and canceled immediately after seeing the storage space.
Jamison F. | Overall ExperienceThe staff was very professional and helpful. I would recommend this place for all storage and moving needs. I would give UHAUL A 5 STAR RATING.
darrin a. | Overall ExperienceTaheem, Taheem!!! and his staff were amazingggg. This manager knows what he is doing...he really cares about the place and takes care of customers like they should be. He made a stressful move much better. This is the best service I have witnessed in years. Thank you Taheem!! I would choose your facility over any other.
TASHEENA L. | Overall ExperienceFacility did not seem to be in a safe area, but the customer service and experience was excellent.
Kate C. | Overall ExperienceThank you!!
Summer B. | Overall ExperienceGreat owner/ staff! Very helpful. Lots of trucks.Would not access facility at night- the property has a lot of foot traffic since it is not gated- but has key card access to inside storage.
ELIZABETH G. | Overall ExperienceCongratulations; as the facility is a facility in the minutes of Post 9/11 Recovery Initiative(s) & 3rd Industrial Revolution. Adonai Elohim! .amen.
Kwame B. | Overall ExperienceThe place isn't 24-hour. But that wasn't specified on the website, so when we got there I had 1 hr to unload a massive trailer. I get the girls wanted to go home and thanks 4 stayn. But we didn't know
carson w. | First ImpressionsThey were terrible. Some stuff was damage and missing.
jean f. | Overall ExperienceI really enjoy renting from u - Haul the general manager is awesome person
aric w. | Overall ExperienceMy services received at this U-Haul storage location was above average. When I wasn't satisfied with my previous unit they over and beyond to provide me with the space I needed. Thanks U-Haul Team
Melissa W. | First Impressionsthe unit i reserved was not available. had to find another storage facility...extremely frustrated.
charles p. | First ImpressionsApparently reserving a storage bin of a specific size, doesn't mean that you get that size. Was told it's a "first come, first served". Extremely frustrated, had to find another storage company.
charles p. | Overall ExperienceStacey was an enormous help w selecting our units & getting us in even though it was close to closing. We appreciate her going the extra mile.
Ellen I. | First ImpressionsThe building was not clean, nor was the unit itself. Smelled like old urine. There were a lot of dead roaches. I removed my personal items in less than 30 days as a result.
John A. | Overall ExperienceUHAUL did not have my rental available to pick up upon the scheduled date, which was ridiculous. That alone is why this will be my last time using UHAUL for anything.
JORDAN M. | Overall ExperienceStaff was rude, I was charged a rate higher than advertised. They didn't have the unit that I reserved. Overall terrible experience, which seems to be typical of Uhaul.
Michael H. | Overall ExperienceI was pleased with the service..
Leroy H. | Overall ExperienceDisrespect by staff more the 1 time
Keith N. | Overall ExperienceStorage unit was advertised as 5x10x10 and was actually 5x10x8.5. Reservation was canceled (I did not cancel it). I was charged more than advertised price. Assistant manager was extremely rude.
Michael H. | First ImpressionsManager on duty at the time was super professional
Marcus E. | First ImpressionsNice job guys!On North Tryon...
Barbara A. | Overall Experiencenone
Billy C. | First ImpressionsNo problems whatsoever!!!
Franke M. | First ImpressionsStaff was customer oriented and a pleasure to work with.
Andrea P. | Overall ExperienceFacility isn't in the best part of town, but I had no problems on several trips here. Staff was helpful.
Donna H. | Overall ExperienceThanks Again Vincent for Your Patience and "God" Bless!!
LONNELL B. | Overall ExperienceI arrived at the store around 5:30 pm on Nov. 26 and there appeared to be only person assisting customers at the front desk. There were 5 customers in front of me so I had to leave and come back.
Ashley R. | ReservaciónOn multiple occasions while visiting the unit homeless people would come up and hassle me. One time there was one drinking. On another occasion one tried to fight me.
Jonathan S. | Overall ExperienceThe manager, Vincent, and his team were great. Very knowledgeable and friendly.
Jan W. | Overall ExperienceVery helpful!!
Tara O. | ReservaciónUnfortunately this facility was always under staffed. Long waits in line. A u haul was always parked in front of our unit making it difficult to get to. We consistently had to ask and wait
Angela S. | Overall ExperienceI did not use storage for full month I moved out early and there was no refund for the time I did not use will never use again
Ashley H. | Overall ExperienceOnly one rental agent available at the time, on a busy Saturday seems a bit understaffed - long wait times.
Christopher T. | Overall ExperienceStaff did not go out of their way EVER. Clean, but not friendly.
Rebekah L. | Overall ExperienceThere were homeless people hanging out on the premises and we had an altercation with one and had to call the police, apparently they get units and live there.
Denise N. | Overall Experience