Customer Reviews for U-Haul Moving & Storage of Uptown Charlotte

Clasificación:

5.0

Was not informed until I picked up van that the UHaul lot was closed for the evening and I would have to make arrangements to return van the next morning at 8 am. That was moderately inconvenient. Had to find overnight parking arrangements and get up and out to return van by 8 am. Also I was to have a dolly in the van to use. It was not in van when I picked it up. When I returned van I informed employee that I did not receive dolly and was told that it would not appear on my bill. I was billed for dolly

Clasificación:

5.0

Fix the trucks. This was the raggy truck I have ever rented.

Clasificación:

3.0

I was charged twice

Clasificación:

3.0

The indication was that this location was open 24/7. Following the app directions, I tried to return the vehicle at 7pm. The lot was claimed closed and locked, so I had to return it the following day, making another trip. Very frustrating. I'm increasingly realizing uh as U-Haul corporate, as well as many locations, is a very poorly run business.

Clasificación:

3.0

None of the communication on the website indicates that equipment CANNOT be returned to this location after 5pm. Nor did the facility call, text, or email me in advance to inform me of this. The gates to this facility close at 5pm, which means you cannot retrieve your vehicle after 5pm either. Since I was not told this, I had to park my car at a nearby gas station, which is completely unsafe, and have someone bring me back to pick up my car later that evening, while I still had the Uhaul, to take it back to my home for safekeeping. This meant, I needed someone else to help me get home from the Uhaul facility after returning the truck. It was a huge inconvenience that could have been avoided. If this was explicit on the site regarding this location, I would have chosen a different location to pick up and return the truck that was more convenient to my situation.

Clasificación:

1.0

I dropped the truck off with the tank at 50% and I was charged $77 for refueling upon dropping the truck off i get a statement saying the tank was at 1/8th. This is disrespectful and fraudulent.

Clasificación:

5.0

Its a massive gravel parking lot with shipping containers for office space. It works I guess

Clasificación:

3.0

Good experience and within 4 miles of my unloading destination.

Clasificación:

3.0

no comment

Clasificación:

2.0

I still did not receive my receipt after the return and I'm worried I might be charged extra. I would love to have my return receipt once I return the rental

Clasificación:

2.0

Was told to drop off my uhaul at 8 am got there at 8 and had to wait a whole hour for the gate to be unlocked to return the truck at 9 am which should hav been the time that I was told in the beginning. Asked if I could be reimbursed for over filling the gas tank in the truck and was told no after another associate told me that they would.

Clasificación:

1.0

Staff at the location took receipts for Auto Hauler tire and wheel that had to be replaced at a small town in Wyoming. They said they would handle submission and reimbursement for the expense. Many calls have been made to corporate and the location to no avail. To date (October), no reimbursement has been made. (Fortunately, I have copies of the receipts)

Clasificación:

2.0

Most of the equipment I ordered was not available when it was time for pick up. I was not told this until I got there for pickup. The furniture pads and dolly provided to me were of poor quality and dirty.

Clasificación:

1.0

This service made our moving day awful. When we arrived, the truck of 15” that we rented was not available so they had to give us a 10” meaning a smaller one instead. This caused our moving to be more complicated and we had to make two trips instead of one. That's not all, the equipment that we rented was also not Available. My husband had to drive 25 minutes away to a Home Depot to rent the things we needed. Overall, very bad experience. They should give me my money back just because of all th inconvenience we went though. And the excuse of the counter guy was “customer service overbooked us” I didn't know if to laugh or to cry.

Clasificación:

1.0

AC in truck stopped working during the beginning of the drive. When I explained this to the attendant upon my return, she stated I should have stopped and called roadside assistance and waited for them to come fix it. We were on a tight schedule and did not have time to do that. Made for a pretty poor trip and worse customer service upon return.

Clasificación:

5.0

The staff were friendly and helpful. I was in and out quickly. By far the best uhaul experience I've ever had.

Clasificación:

5.0

Very friendly and efficient

Clasificación:

5.0

I don't appreciate the non-transparent charges. I thought it was $19.95 to rent a van for the day. It came out to $39+ and I just don't get it.

Clasificación:

2.0

Facility opened 5 min late (should have been 8am); 4 customers were waiting outside the gate. Rental agent was rude--never smiled, no greeting, bossy. Hooked up trailer for me, but never checked tailights except for brakes. Found out later my right turn signal bulb was out. My negative experience was a people issue not equipment.

Clasificación:

1.0

They lied to me and overcharged me for pads I did not order, get or use. The building bathroom was out of service. So I wouldn't exactly call the place well maintained.

Clasificación:

2.0

Encourage the staff to be more friendly and willing to assist/correct mistakes.

Clasificación:

3.0

We accepted the recommendation of the agent about purchasing a lock which did not fit the mechanism. We had to return to exchange it.

Clasificación:

5.0

Nothing.

Clasificación:

5.0

Phenomenal service!!

Clasificación:

4.0

Location did not have a furniture dolly available. The location also closed at 5 pm. My reservation was until 6 and online the location says it closes at 6. Im sure this causes alot of frustration when people expect to return the truck at 6 and the gate is locked. A simple printed sign in the office would fix this!!!!

Clasificación:

1.0

I had a verbal altercation with the customer behind me (he and his friend were standing TOO CLOSE to me). The customers that were standing behind me were aggressive since they entered the store (their accent was Bosnian/Russian of some sort). They were loud from the beginning and was asking everyone in the line if "there was a line," in which, a person from the line answered "there was." They seem impatient and stood right behind me and seem to be annoyed they had to stand behind me (Note: I was last in the line). They were standing way too close to me like I wasn't there as if I was "in their way." Throughout the line, I kept looking over to them and giving them side eyes to show that I wasn't comfortable with their distance to me as I'm not a direct person to speak up. They seem to notice, and in which, they encroached my personal space even more. When I reached the counter, they were standing right behind my butt at that point, in which I had no room to move around (I was cornered) and I busted out in anger saying, "Can you guys fucking move back up, you're in my fucking asshole!" One of the guys answered jokingly, "Yeah, you seem like an asshole." In which, I answered "I am." And the guy told me to "Get the fuck out of this place." Which got me even angrier since I was trying to ignore them. The front desk lady “Morgan Harrill” was in their side telling me to quiet down and asking the other 2 gentleman to take a step back from me. While I was checking out with “Morgan Harrill” they were laughing and taunting me from the back. Near the end of my checkout, I turned out and went off on those two. At this point, “Morgan Harrill” tried to kick me off of the store and threaten to cancel my transaction saying that “These two gentlemen have been quiet and I specifically told everyone to zip it.” I was in the verge of crying because I was trying to contain my anger through the whole ordeal... I told Morgan that I really needed the rental and tried to explain the situation from my side… She told me that she would HAVE to cancel the transaction because I was being problematic and that I need to LEAVE THE STORE, in which, I told her that is fine then I will contact corporate. Suddenly she changed her mind and decided to process my order… I have never been so humiliated and angered in my life. I understand me cussing at the two customers weren't the right thing, but the fact that I was considered the “problematic customer” when I was trying to contain my anger through the whole situation when the two customers were taunting me is unbelievable. I guess people who “lash out” are the ones who are problematic. I tried to be logical, but when faced with injustice I get very flustered. Please follow-up in this case for me (616) 401-8039.

Clasificación:

2.0

First truck we were given had a big cut on the side, all the way down to the belt. This location is listed as 24 hour pickup but it turned out not to be available and this was almost a big problem. The staff called at 10 minutes until six and said they were closing at six and we could not get the rental if we were not there by then. Fortunately we were only about five minutes away after driving seven hours to get there. When we did get there they were clearly only interested in getting out on time and not on good customer service. Your website needs to be updated to show that after hours pickup is not currently available at this location. Overall a negative experience.

Clasificación:

5.0

Tremendous customer service from both the CLT and Myrtle locations. Couldn't have had a better experience. The truck was clean and the staff made this the easiest move I've ever had.

Clasificación:

3.0

There was a hole in the roof of the truck...the staff at the location when zi went to return the truck ..which was truthfully 8 minutes late..6:08 were very unprofessional because when I got to the gates which were closed all they said was We"re Closed...even when zI asked another question ..same response.

Clasificación:

1.0

Very rude and unprofessional staff. My equipment was not at reservation location, had to drive additional 10 miles to pick up auto transport from another store.

Clasificación:

1.0

Crappy equipment, crappy online system, close Dan hour before the scheduled time. The female employee at this location was extremely rude and abrasive. Completely messed up my reservation and called asking that the equipment be returned a full 24 hrs before I was required to have it back, then told me it was not their problem when I said that I really needed the equipment for the full rental time that I booked it for. Will never rent from this location again.

Clasificación:

5.0

Answer the damn phone at the actual location. That's it. Great experience. Thanks again. B. Hodge 拾

Clasificación:

4.0

Because of the recent move, the online check-in process does not work. The website's GPS thinks you're still located on 16th St and will not allow for check-in to continue.

Clasificación:

3.0

Funds some of my money back

Clasificación:

1.0

Door to back of uhaul was open, rain from the night before was in the back of the truck. System malfunctions caused me me to be 40 minutes late when picking up equipment, self check in was not available and the local system being down cause me to wait as well.

Clasificación:

4.0

Everything ran smoothly, the vehicle was great!! Clean, well maintained. Worked perfectly. Everyone from pick up to return was easy to work with and professional. For a ‘temporary' location while the other one is being renovated, it was superb!

Clasificación:

1.0

Make sure that the gas is correct on the right vehicle. I was charged for gas that wasn't in the vehicle

Clasificación:

2.0

Convenient location, friendly personnel, but it is just an empty lot with a couple of containers/trailers as "office" space. Served its purpose but hard to give it a better rating.

Clasificación:

5.0

Excelente

Clasificación:

5.0

Drop off was a breeze. Really liked the efficiency of the two ladies handling the drop off. Pleasant and no nonsense.

Clasificación:

4.0

Quick and easy. Thanks

Clasificación:

5.0

Dalton Ave - people were nice, turned out to be wrong return location despite a call and text sending me there, must have been scheduling office mix up.

Clasificación:

5.0

Thank you so much for all you do! We appreciate you and your business services!

Clasificación:

3.0

Had to rent from this location as they had the only trailer in the greater Charlotte area that I needed. Ended up costing me an extra $50 in mileage

Clasificación:

2.0

This location had faulty equipment that put the person driving the truck at risk. I cannot recommend this location to anyone.

Clasificación:

4.0

Being threatened with auto theft when you have done a lot of business with this location leaves me uneasy. To be threatened with being under arrest for having a truck a couple days when I have over 200 contracts with Uhaul is crazy. Lying saying my card was declined when it was not even ran. Please do not text someone threatening there freedom for a misunderstanding.

Clasificación:

4.0

Friendly knowledgeable attendant. Clean location. Great experience

Clasificación:

5.0

Excellent customer service! Every employee was friendly and accommodating.

Clasificación:

5.0

I would like to thank George Davis, the gentleman who took care of our reservation of a 9' U-Haul van for his patience, his cooperation, and his support. I had scheduled a morning flight out of DC to be sure that I would arrive in plenty of time to pick up - and return! - the van that we needed for my son's move within Charlotte. My flight into CLT was delayed several times, and I was concerned about the timing and the fact that the following day was Labor Day, a holiday when some locations might close. Mr. Davis very graciously worked with us and generously extended the original reservation. I breathed an enormous sigh of relief and was able to focus completely on the move itself before returning the van. I could NOT have been happier with the van itself which proved to be versatile and quite practical for city driving, but more than that, I am very thankful to Mr. Davis for his kindness, his patience, and his very cooperative nature. If I need to rent a van in the future while in Charlotte, I would without hesitation return to the Dalton Avenue U-Haul and do business with George Davis again! THANK YOU!

Clasificación:

5.0

Assistant Manager was fantastic! She was efficient, knowledgeable and quick while checking me in and very friendly. Location office is a small trailer but very clean and orderly. A five star experience.

Clasificación:

1.0

Directions on MapQuest were confusing. I was told I had arrived and it was a different building and address. But the rental agents were friendly and pleasant.

Clasificación:

5.0

Everything was professional and a overall great experience

Clasificación:

5.0

You people scammed me!! Call me ASAP!! 336-340-1688

Clasificación:

5.0

The staff at the location was great, but the truck broke down for an in-town move driven less than 30 miles.

Clasificación:

3.0

The car didnt have AC

Clasificación:

5.0

Everyone was very nice and courteous. My only concern was that original rental was from the freedom mall location so when they changed my pickup location, it added 15 miles to my trip which was equal to $15

Clasificación:

2.0

I was charged for an extra day without being given notice. Also I was charged for fuel where they could have told me being as I had more time and the there was a fuel station less than 200ft from the new drop off location ( N. Brevard). Very unscrupulous business practices.

Clasificación:

2.0

I have been a loyal member for over two years with unit 813, and I never received any written notice that the facility was going to be demolished. I called about an inquiry for my bill, and then after dozens of attempts to reach out to them and never got a response, I then find out that I had two weeks to clear my unit. I no longer live in Charlotte so I had to spend over $600 to book a flight and a U-Haul to get all of my belongings when all of this could've been avoided if I had more of a notice. I will never use U-Haul again after this experience.

Clasificación:

5.0

Although I never got a certified letter I still appreciate George for working with me to clean out my storage unit. Thanks again.. Mary Graham..

Clasificación:

5.0

Xoxoxo

Clasificación:

3.0

Worker at facility was not helpful and didn't want to be there

Clasificación:

1.0

This facility gave me a lien notice on a unit I moved out from even after giving notice a month prior. I submitted my move out request online which I have confirmation of. On site during my move out I explained I was moving out, met with the on-site manager, and even had the movers be introduced. I am unsure what more I needed to do and if there was a missing piece it should have been comminuted by a manager. I do have an email that management switched over which caused the issues but that should not be my issue. You are charging me for a fully vacant unit which is completely unfair and could have been easily mitigated.

Clasificación:

2.0

They never had a full staff working always one person dealing with customers it sad it always excuses wit short staff and they often put they lock on storages when it paid then they act like they did not. It not good when customers come after the place close to get in they unit and they have they lock on it that needs a major work on

Clasificación:

3.0

I have a lot of very important stuff store and I love that it's air conditioning inside the storage bin

Clasificación:

5.0

Super helpful staff.

Clasificación:

5.0

Everything was good till the end they didn't notify me that they was moving other than that everything was great

Clasificación:

5.0

Although I lost my belongings, the the staff was very friendly and understanding. To them I will forever be grateful. Tonya Shropshire Smith

Clasificación:

5.0

Keep up the good work!!!

Clasificación:

5.0

The online service was amazing the only thing that might need to change is if it is a locker that online its explained if its an upper or lower locker. This was not explained to me and when I went to get my keys the lady was nice enough to help me get a lower locker since it wasn't explained. Other than that it was simple and convenient.

Clasificación:

1.0

Absolutely terrible experience all around.

Clasificación:

4.0

I had a nice experience with the uhaul storage facility but a nightmare with renting the truck in Georgia to which I reserved a month prior to my move and had lots of issues when it came to the day of rental. I would really like to speak to someone with regards to that. If possible or let me know who I can call please. Gracias.

Clasificación:

2.0

Staff was nice but I was giving units that belonged to other people three times, and have extra charges on my account

Clasificación:

3.0

The service here was awesome til i fell into hardship. And you actioned my stuff off for less then $300 after i was a customer for 3 years .... Thank you for taking what was left of my father... Have a Blessed day

Clasificación:

5.0

Great people to work with you and any problem you have while you are there at the site.

Clasificación:

3.0

Staff was great but my uhaul had spiders and hornets all over in the inside.

Clasificación:

1.0

I will never use Uhaul again, the storage unit staff was awful and very unhelpful, I wish it would’ve been more clear about the size, why would I want a storage closet

Clasificación:

5.0

The staff was very helpful especially a black young female

Clasificación:

3.0

This location had a problem with the location itself - can't get in and out because of returning u-haul trucks blocking access to storage unit. Staff was not concerned and did nothing to try to eliminate this major problem considering parking was an issue too.

Clasificación:

4.0

Place was secure but no lights in my unit at all very dark. But my stuff was safe the entire time

Clasificación:

2.0

When we got there we set out on the outside while the camera was viewing us trying to get in we could not get in and then had to go back to the office and wait about 15 minutes and for someone to come to take a lock that was on the unit it was hot

Clasificación:

5.0

Was able to get in and out quickly. I had wonderful service and the lady was friendly and very helpful! Will definitely be coming here again.

Clasificación:

5.0

The manager at this facility was extremely helpful and very accommodating. I can tell his facility is popular because of all the activity going on. His staff acted as a well-oiled machine working together to get trucks turned in. I also appreciated the manager enforced masks in the main lobby of the facility.

Clasificación:

5.0

The trucks gas level did not match the documentation. Harrison, one of the employees there, was very attentive and assisted with moving the truck.

Clasificación:

5.0

Staff was very helpful and courteous!

Clasificación:

4.0

All U-HAUL Representatives, who provided assistance to and me and my Aunt, provided excellent Customer Service. Thank you all very much.

Clasificación:

1.0

The facility was overall dirty and not safe. Surrounding streets were full of homeless. Storage rooms were poorly constructed and hard to access with anything bigger than a moving box. The inside staff was helpful. Outside staff was very unhelpful and looked to be high. Wouldn't recommend.

Clasificación:

3.0

The staff was great, very accommodating in helping me get a larger unit than my initial reservation called for. This facility was maintained fine but it is located too close to a homeless encampment and I'm worried about the security of my belongings. Once again not the staffs fault, more of a fault of the city allowing this to happen. I will be moving storage facilities soon as a result of this issue

Clasificación:

4.0

This is a great facility with kind, helpful staff. You just need to be aware that the immediate neighborhood is rather challenged by poverty.

Clasificación:

5.0

The manager Taheem was very Pleasant and helpful

Clasificación:

1.0

There were dead bugs, no ramp to unload on, the staff was unprofessional and rude, and the walls of the storage unit looked like a murder had taken place. I would never store anything here and canceled immediately after seeing the storage space.

Clasificación:

5.0

The staff was very professional and helpful. I would recommend this place for all storage and moving needs. I would give UHAUL A 5 STAR RATING.

Clasificación:

5.0

Taheem, Taheem!!! and his staff were amazingggg. This manager knows what he is doing...he really cares about the place and takes care of customers like they should be. He made a stressful move much better. This is the best service I have witnessed in years. Thank you Taheem!! I would choose your facility over any other.

Clasificación:

5.0

Facility did not seem to be in a safe area, but the customer service and experience was excellent.

Clasificación:

5.0

Thank you!!

Clasificación:

4.0

Great owner/ staff! Very helpful. Lots of trucks.Would not access facility at night- the property has a lot of foot traffic since it is not gated- but has key card access to inside storage.

Clasificación:

5.0

Congratulations; as the facility is a facility in the minutes of Post 9/11 Recovery Initiative(s) & 3rd Industrial Revolution. Adonai Elohim! .amen.

Clasificación:

2.0

The place isn't 24-hour. But that wasn't specified on the website, so when we got there I had 1 hr to unload a massive trailer. I get the girls wanted to go home and thanks 4 stayn. But we didn't know

Clasificación:

2.0

They were terrible. Some stuff was damage and missing.

Clasificación:

5.0

I really enjoy renting from u - Haul the general manager is awesome person

Clasificación:

4.0

My services received at this U-Haul storage location was above average. When I wasn't satisfied with my previous unit they over and beyond to provide me with the space I needed. Thanks U-Haul Team

Clasificación:

2.0

the unit i reserved was not available. had to find another storage facility...extremely frustrated.

Clasificación:

2.0

Apparently reserving a storage bin of a specific size, doesn't mean that you get that size. Was told it's a "first come, first served". Extremely frustrated, had to find another storage company.

Clasificación:

5.0

Stacey was an enormous help w selecting our units & getting us in even though it was close to closing. We appreciate her going the extra mile.

Clasificación:

2.0

The building was not clean, nor was the unit itself. Smelled like old urine. There were a lot of dead roaches. I removed my personal items in less than 30 days as a result.

Clasificación:

2.0

UHAUL did not have my rental available to pick up upon the scheduled date, which was ridiculous. That alone is why this will be my last time using UHAUL for anything.

Clasificación:

1.0

Staff was rude, I was charged a rate higher than advertised. They didn't have the unit that I reserved. Overall terrible experience, which seems to be typical of Uhaul.

Clasificación:

4.0

I was pleased with the service..

Clasificación:

4.0

Disrespect by staff more the 1 time

Clasificación:

1.0

Storage unit was advertised as 5x10x10 and was actually 5x10x8.5. Reservation was canceled (I did not cancel it). I was charged more than advertised price. Assistant manager was extremely rude.

Clasificación:

5.0

Manager on duty at the time was super professional

Clasificación:

5.0

Nice job guys!On North Tryon...

Clasificación:

2.0

none

Clasificación:

5.0

No problems whatsoever!!!

Clasificación:

5.0

Staff was customer oriented and a pleasure to work with.

Clasificación:

4.0

Facility isn't in the best part of town, but I had no problems on several trips here. Staff was helpful.

Clasificación:

4.0

Thanks Again Vincent for Your Patience and "God" Bless!!

Clasificación:

4.0

I arrived at the store around 5:30 pm on Nov. 26 and there appeared to be only person assisting customers at the front desk. There were 5 customers in front of me so I had to leave and come back.

Clasificación:

2.0

On multiple occasions while visiting the unit homeless people would come up and hassle me. One time there was one drinking. On another occasion one tried to fight me.

Clasificación:

5.0

The manager, Vincent, and his team were great. Very knowledgeable and friendly.

Clasificación:

5.0

Very helpful!!

Clasificación:

2.0

Unfortunately this facility was always under staffed. Long waits in line. A u haul was always parked in front of our unit making it difficult to get to. We consistently had to ask and wait

Clasificación:

3.0

I did not use storage for full month I moved out early and there was no refund for the time I did not use will never use again

Clasificación:

3.0

Only one rental agent available at the time, on a busy Saturday seems a bit understaffed - long wait times.

Clasificación:

3.0

Staff did not go out of their way EVER. Clean, but not friendly.