Customer Reviews for U-Haul Moving & Storage of Uptown Charlotte

6203 comentarios

1224 N Tryon St   Charlotte, NC 28206
(@ 16th St)

(704) 379-1414

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(704) 379-1414

1224 N Tryon St
Charlotte, NC 28206
(@ 16th St)

Services at this Location:

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

El cliente no dejó un comentario.

FRANK D. 
Clasificación:
5.0

I was respected and given all costumes support that I needed . I will come back as soon as possible. Thanks you very much for your help you give me

Swaleho S. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS A. 
Clasificación:
5.0

Gracias

KATIANA E. 
Clasificación:
4.0

El cliente no dejó un comentario.

KENYA L. 
Clasificación:
4.0

Overall the experience was very good, however, it could have been excellent. There was one major problem with the Counter Representative, Briana Putney. I have never experienced this level of unprofessionalism. From the minute I entered this location, I could tell she did not want to be at work and there was no effort to provide ANY level of customer service. She made little to no eye contact and spent the majority of the time I was at the counter, holding her head down with both hands on her head like I was and interruption. Clearly, she did not represent UHaul in a favorable manner. She was terrible!! That said, the others I encountered provided superb customer service. While I didn't get the names of both, one gentleman was Kendrick Neely. He was personable, warm and went above and beyond to inform me of the available services.

DAVID I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lanika S. 
Clasificación:
2.0

I was given a truck that was already low on gas. I was charged 30 dollars for refueling a truck that was already mostly empty. I feel ripped off. The service person did not give me an introdiction to the vehicle-- just silently led me to my vehicle, left me, and let me figure it out. There is NOT enough parking. Even worse: there is not enough space to return all of the U-Hauls-- trucks trickled over into the street because 4 vehicles attempted to return themselves at the same time. Overall, I would consider using a different location, if not a different service, in the future.

Amanda R. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom R. 
Clasificación:
5.0

El cliente no dejó un comentario.

NAY M. 
Clasificación:
5.0

Tahim was excellent.

Errol W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Racquel F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Holly E. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES S. 
Clasificación:
5.0

Nothing because this location has the best staff and clean equipment

Karrie G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Brandon E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chandler D. 
Clasificación:
4.0

Staff at this location is GREAT. Entry & exit is quite difficult and parking is very limited...this is a big safety issue.

CLINTON R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Denise J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven P. 
Clasificación:
5.0

El cliente no dejó un comentario.

NAOMI J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Evan W. 
Clasificación:
4.0

A bit inconvenient due to current construction but the staff was extremely helpful. I'm sure once construction is done I'd be able to rate it as excellent.

CHARLES T. 
Clasificación:
5.0

El cliente no dejó un comentario.

kirby D. 
Clasificación:
5.0

El cliente no dejó un comentario.

LINDA G. 
Clasificación:
1.0

Overcharged, discrepancy on pricing and still overcharged after I could prove the discrepancy

Griffin P. 
Clasificación:
5.0

El cliente no dejó un comentario.

EMMETT S. 
Clasificación:
4.0

Picked up on what looked like a busy morning. The crew was pretty fast and got me out of there. Parking was a bit of a mess but I think that was caused by some construction nearby.

Ryne B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randall S. 
Clasificación:
5.0

Customer Service Was Excellent

CAROL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MEGAN D. 
Clasificación:
3.0

El cliente no dejó un comentario.

PETER J. 
Clasificación:
5.0

El cliente no dejó un comentario.

SOEMANTRIE A. 
Clasificación:
4.0

Truck was very clean and smelled clean.

Filippo S. 
Clasificación:
3.0

The gentleman at the pick-up location was efficient but not very friendly. Getting into, and out of the parking lot was a nightmare due to traffic and the cramped facility.

CALEB S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stacie W. 
Clasificación:
5.0

Very friendly reception and very helpful.

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle M. 
Clasificación:
5.0

The employees at this location were competent, friendly and very helpful.

RICHARD J. 
Clasificación:
4.0

El cliente no dejó un comentario.

EDWANDA R. 
Clasificación:
4.0

El cliente no dejó un comentario.

HEATHER M. 
Clasificación:
5.0

Erika was fantastic. After several troubling calls with a few "Do not care" corporate folks, she saved the day. Says a lot about local franchisees vs the corporate behemoths that need training in good old fashion customer service.

Andrew S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean D. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUZANNE M. 
Clasificación:
4.0

El cliente no dejó un comentario.

William W. 
Clasificación:
1.0

Was told you didn't do one way trips. Had to drive an he back to return uhaul after move. Horrible staff.

WILLIAM N. 
Clasificación:
5.0

The only thing that I would say would be to make sure that any equipment that is extra that the customer orders to rent is on the truck before they leave with the truck

Shaketha B. 
Clasificación:
1.0

After I have paid all rental fees ,dropped off the truck and have them inspected and said everything was fine. All rental fees paid,they tried charging my card several times (many attempts )trying to take money out. Ridiculous and lack of honesty. Please pay them cash to avoid this fraud

ESPERANT K. 
Clasificación:
3.0

El cliente no dejó un comentario.

GERARD W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gregory M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeff K. 
Clasificación:
4.0

El cliente no dejó un comentario.

JENOHN A. 
Clasificación:
3.0

El cliente no dejó un comentario.

angela P. 
Clasificación:
4.0

El cliente no dejó un comentario.

DENZELMARTIN G. 
Clasificación:
1.0

I was charged me for two days even tho I returned the item within 8 hours and on the same calendar day. When I called they said they wouldn't refund it. And then put me on hold and never got back to me.

Jason T. 
Clasificación:
3.0

El cliente no dejó un comentario.

jessica H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ONESIPHORUS W. 
Clasificación:
5.0

As the pick up store was beyond unhelpful, and gave us a minimal discount following the major disruption in our move, we dropped off at the Charlotte location and explained the story. The employee was accommodating and understanding. The check in process was smooth and the employee did his best to compensate us for the burden at the pickup location.

DANIELFIDELIS H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jessie M. 
Clasificación:
3.0

Employees were very helpful & friendly.

alma H. 
Clasificación:
5.0

Staff at location were extremely friendly and helpful.

CASEY S. 
Clasificación:
5.0

Unfortunately the radio in the truck I rented today didn't work

Christopher L. 
Clasificación:
4.0

The customer service was fine.

ARTIS H. 
Clasificación:
5.0

I dropped off the truck using the on-line app. I was troubled by having an additional charge for cleaning as I would have thought that was part of the rental rate. I never had to pay that before. The question was “is the truck clean and ready to be used by another family.” I just drove from Seekonk, Ma to Charlotte, NC and it was raining at times on the way. The truck was clean inside, but I would think U-Haul would want the exterior washed before renting to another renter, which is why I checked no.

ALAN A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Maurice C. 
Clasificación:
3.0

El cliente no dejó un comentario.

VIDAL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH P. 
Clasificación:
2.0

time wasted at counter for service

MORRIS A. 
Clasificación:
5.0

Nice truck ! Got stuff done that day . Very good truck will do business again

Shanae' D. 
Clasificación:
5.0

Customer sales representatives very professional.

hampton F. 
Clasificación:
4.0

El cliente no dejó un comentario.

travis C. 
Clasificación:
4.0

El cliente no dejó un comentario.

jerry P. 
Clasificación:
4.0

Friendly and very helpful staff.

roberet W. 
Clasificación:
1.0

Better customer service! The experience was horrible.

TANISHA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JARVIS B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ray C. 
Clasificación:
3.0

El cliente no dejó un comentario.

GERARD P. 
Clasificación:
3.0

El cliente no dejó un comentario.

GREGORY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carletta L. 
Clasificación:
5.0

Excellent work guys communication was on point I always recommend U haul... D. Bradshaw

doris B. 
Clasificación:
4.0

El cliente no dejó un comentario.

LILIANA K. 
Clasificación:
5.0

if the drop off was earlier than originally planned having a refund would be nice.

Amanda V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edison C. 
Clasificación:
4.0

El cliente no dejó un comentario.

NIKIKALAVRITINOS W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Erol E. 
Clasificación:
3.0

Customer service needs to be more helpful and act like they care.

Kyna A. 
Clasificación:
4.0

I visited the uhaul location on N. Tryon in Charlotte just outside of uptown and the agent who assisted me was The Best (sorry i don't remember his name). I went a few days before my move to reserve a truck and buy some boxes. I explained what i needed to move and he recommended the perfect size truck and boxes and even carried them to my car for me. On the day off my move they were a bit busy, but once it was my turn the same agent took me out to the truck to ensure it was clean, in good condition and that i understood everything about my rental. If i need to move again anytime soon I'll definitely be back and i will be recommending them to friends. Great experience overall.

maleah H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Charles W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALDRICH C. 
Clasificación:
4.0

Parking space is an issue. Nothing else at this location in my opinion is wrong.

LINDA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen G. 
Clasificación:
5.0

Very happy

MICHAEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Chemapiwa C. 
Clasificación:
1.0

I would feel that it's a rip off. Why would you charge 2 gallons just for just 8 miles plus a convenience fee. I thought I wasn't going to get charged. This is a big scam.

SANJAY U. 
Clasificación:
3.0

El cliente no dejó un comentario.

LUCILLE P.  |  Overall Experience 
Clasificación:
1.0

The facility was overall dirty and not safe. Surrounding streets were full of homeless. Storage rooms were poorly constructed and hard to access with anything bigger than a moving box. The inside staff was helpful. Outside staff was very unhelpful and looked to be high. Wouldn't recommend.

Krystoff H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Maurice S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Taylor B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Spenser J.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Sarah P.  |  Overall Experience 
Clasificación:
3.0

The staff was great, very accommodating in helping me get a larger unit than my initial reservation called for. This facility was maintained fine but it is located too close to a homeless encampment and I'm worried about the security of my belongings. Once again not the staffs fault, more of a fault of the city allowing this to happen. I will be moving storage facilities soon as a result of this issue

Branden S.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

william R.  |  Overall Experience 
Clasificación:
4.0

This is a great facility with kind, helpful staff. You just need to be aware that the immediate neighborhood is rather challenged by poverty.

Ellen I.  |  Overall Experience 
Clasificación:
5.0

The manager Taheem was very Pleasant and helpful

michael w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah P.  |  First Impressions 
Clasificación:
1.0

There were dead bugs, no ramp to unload on, the staff was unprofessional and rude, and the walls of the storage unit looked like a murder had taken place. I would never store anything here and canceled immediately after seeing the storage space.

Jamison F.  |  Overall Experience 
Clasificación:
5.0

The staff was very professional and helpful. I would recommend this place for all storage and moving needs. I would give UHAUL A 5 STAR RATING.

darrin a.  |  Overall Experience 
Clasificación:
5.0

Taheem, Taheem!!! and his staff were amazingggg. This manager knows what he is doing...he really cares about the place and takes care of customers like they should be. He made a stressful move much better. This is the best service I have witnessed in years. Thank you Taheem!! I would choose your facility over any other.

TASHEENA L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Bruce H.  |  Overall Experience 
Clasificación:
5.0

Facility did not seem to be in a safe area, but the customer service and experience was excellent.

Kate C.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Sheylea B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

James B.  |  Overall Experience 
Clasificación:
5.0

Thank you!!

Summer B.  |  Overall Experience 
Clasificación:
4.0

Great owner/ staff! Very helpful. Lots of trucks.Would not access facility at night- the property has a lot of foot traffic since it is not gated- but has key card access to inside storage.

ELIZABETH G.  |  Overall Experience 
Clasificación:
5.0

Congratulations; as the facility is a facility in the minutes of Post 9/11 Recovery Initiative(s) & 3rd Industrial Revolution. Adonai Elohim! .amen.

Kwame B.  |  Overall Experience 
Clasificación:
2.0

The place isn't 24-hour. But that wasn't specified on the website, so when we got there I had 1 hr to unload a massive trailer. I get the girls wanted to go home and thanks 4 stayn. But we didn't know

carson w.  |  First Impressions 
Clasificación:
2.0

They were terrible. Some stuff was damage and missing.

jean f.  |  Overall Experience 
Clasificación:
5.0

I really enjoy renting from u - Haul the general manager is awesome person

aric w.  |  Overall Experience 
Clasificación:
4.0

My services received at this U-Haul storage location was above average. When I wasn't satisfied with my previous unit they over and beyond to provide me with the space I needed. Thanks U-Haul Team

Melissa W.  |  First Impressions 
Clasificación:
2.0

the unit i reserved was not available. had to find another storage facility...extremely frustrated.

charles p.  |  First Impressions 
Clasificación:
2.0

Apparently reserving a storage bin of a specific size, doesn't mean that you get that size. Was told it's a "first come, first served". Extremely frustrated, had to find another storage company.

charles p.  |  Overall Experience 
Clasificación:
5.0

Stacey was an enormous help w selecting our units & getting us in even though it was close to closing. We appreciate her going the extra mile.

Ellen I.  |  First Impressions 
Clasificación:
2.0

The building was not clean, nor was the unit itself. Smelled like old urine. There were a lot of dead roaches. I removed my personal items in less than 30 days as a result.

John A.  |  Overall Experience 
Clasificación:
2.0

UHAUL did not have my rental available to pick up upon the scheduled date, which was ridiculous. That alone is why this will be my last time using UHAUL for anything.

JORDAN M.  |  Overall Experience 
Clasificación:
1.0

Staff was rude, I was charged a rate higher than advertised. They didn't have the unit that I reserved. Overall terrible experience, which seems to be typical of Uhaul.

Michael H.  |  Overall Experience 
Clasificación:
4.0

I was pleased with the service..

Leroy H.  |  Overall Experience 
Clasificación:
4.0

Disrespect by staff more the 1 time

Keith N.  |  Overall Experience 
Clasificación:
1.0

Storage unit was advertised as 5x10x10 and was actually 5x10x8.5. Reservation was canceled (I did not cancel it). I was charged more than advertised price. Assistant manager was extremely rude.

Michael H.  |  First Impressions 
Clasificación:
5.0

Manager on duty at the time was super professional

Marcus E.  |  First Impressions 
Clasificación:
5.0

Nice job guys!On North Tryon...

Barbara A.  |  Overall Experience 
Clasificación:
2.0

none

Billy C.  |  First Impressions 
Clasificación:
5.0

No problems whatsoever!!!

Franke M.  |  First Impressions 
Clasificación:
5.0

Staff was customer oriented and a pleasure to work with.

Andrea P.  |  Overall Experience 
Clasificación:
4.0

Facility isn't in the best part of town, but I had no problems on several trips here. Staff was helpful.

Donna H.  |  Overall Experience 
Clasificación:
4.0

Thanks Again Vincent for Your Patience and "God" Bless!!

LONNELL B.  |  Overall Experience 
Clasificación:
4.0

I arrived at the store around 5:30 pm on Nov. 26 and there appeared to be only person assisting customers at the front desk. There were 5 customers in front of me so I had to leave and come back.

Ashley R. | Reservación
Clasificación:
2.0

On multiple occasions while visiting the unit homeless people would come up and hassle me. One time there was one drinking. On another occasion one tried to fight me.

Jonathan S.  |  Overall Experience 
Clasificación:
5.0

The manager, Vincent, and his team were great. Very knowledgeable and friendly.

Jan W.  |  Overall Experience 
Clasificación:
5.0

Very helpful!!

Tara O. | Reservación
Clasificación:
2.0

Unfortunately this facility was always under staffed. Long waits in line. A u haul was always parked in front of our unit making it difficult to get to. We consistently had to ask and wait

Angela S.  |  Overall Experience 
Clasificación:
3.0

I did not use storage for full month I moved out early and there was no refund for the time I did not use will never use again

Ashley H.  |  Overall Experience 
Clasificación:
3.0

Only one rental agent available at the time, on a busy Saturday seems a bit understaffed - long wait times.

Christopher T.  |  Overall Experience 
Clasificación:
3.0

Staff did not go out of their way EVER. Clean, but not friendly.

Rebekah L.  |  Overall Experience 
Clasificación:
3.0

There were homeless people hanging out on the premises and we had an altercation with one and had to call the police, apparently they get units and live there.

Denise N.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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