Comentarios de los clientes para U-Haul Moving & Storage of Uptown Charlotte

Absolutely exceptional service and attitude of all employees (4) interacted with. Manager in particular was stellar. Great experience.

The facility was overall dirty and not safe. Surrounding streets were full of homeless. Storage rooms were poorly constructed and hard to access with anything bigger than a moving box. The inside staff was helpful. Outside staff was very unhelpful and looked to be high. Wouldn't recommend.

There is a disconnect between the online experience and the stores and the online was broken. I was finally given a truck but the odometer was wrong and had to stand in line for another 20 min and get it resolved, so took over an hour to get a 10 ft truck, and there were no lay flat wardrobe boxes so i had to spend an extra $10 for a short box and the fuel guage was recorded incorrectly and was charged and extra $14 for gas so really the excellent attitude the woman helping me had is the only reason I rated you so high

We rented the trailer for 24 hours due back at noon. At 9:30am we were aware that we would be late. So we called uhaul and spoke with someone to let them know. Her name was Alicia and she said it was perfectly fine if we were back by 2pm there was no reservations after us. 12:11 roles around and we get a call from the lady at the store we rented from. She immediately gets an attitude about the trailer not being returned yet. Says there are customers there waiting for it. I tell her we spoke with Alicia and got an extension of return hours. She continues more rude than before and exclaims she doesn't know who that is and wants to know how quickly I can get it back there. I tell her for a second time when we can have it back by. Before I can even finish my sentence she hangs up on me. I was honestly shocked. It was incredibly unprofessional. When we get back to the store to drop off the trailer the guy checking us in (was very nice) radios the lady at the front desk to see how much he needed to refund us for the moving blankets we rented that we never received, which we also called about a day prior. The lady radios back in what can only be described as a hostile/passive aggressive tone “it's on the website!” as if she in no way wanted to assist him with our drop off. I will continue to use uhaul as I always have. I will never be back to that location while she is there.

Very quick efficient and had me out in less than 5 minutes.

Very friendly. Excellent service.

EVERYTHING WAS EXCELLENT.

Taheem was the man! He is a great asset. Extremely helpful, friendly, and knows his stuff. All staff was great and courteous but he stands out. He is the vital key to the success of this location.

There was a longer trailer that was parked in the back that I almost hit it Up still don't know how I didn't but I backed in and it was on my left kind of bad n my blind spot. That was something that could be parked on the side road for trailer trailer not the back. Very narrow and totally not necessary for it to be that way. It could of been a bad way for me my new car and my trip. One more thing the clean out area for returns had debris that could cause a flat because I had to end up driving through the area. There was no parking but yet the woman there was rude about us parking where we could and the wait was long what do you expect!

Comfortable seats

Wonderful customer service at front desk; however, parking is limited and often difficult at this location. Recommend based on convenience of location and friendly service.

The customer service was excellent from the clerk to the yard person who hooked up trailer to my truck.

The drop off was a little freaky.

Very knowledgeable and helpful staff. We were knew to renting a truck and they made the process comfortable and easy for us. Thank you, UHaul!!

Continue to take care of your customers needs and the company will take care of it self. Merry Christmas and Happy Nrw Year.

Make sure all equipment is in the truck before customer leaves. Dolley was left off truck and we had to come back to get it.

Attending Customer Service gentlemen was EXCELLENT. Articulate and Friendly. After inspecting the returned truck he asked us if the hanging cable was like that when we picked it up. We informed it that it was. He then told us that should have noticed by Attendant at Pickup location as that could have been a problem. It was then I realized it was the cable wire such as you have on your home garage and yes that it could have been a major problem. Any way he was going to make sure it was repaired before sending out again. He was our 5 STAR employee of the day!!

You have already did it God bless all of you and wish all a blessed holiday and New years

The Uhual smelled like cigarette. The computer check-in didn't work. The check engine light was on the whole time.

Pretty smooth overall

I ordered the truck, dolly and pads ahead of time on line. When my husband picked up the truck it was short by a dozen pads. It was pouring rain, terrible moving weather. It was stressful enough to be moving in the rain and I had to drive back for the missing dozen pads. What's the point of ordering on line if the order isn't fulfilled??

Super friendly and helpful staff but needs a larger room/area for all the supplies they have to sell; space is way too tight.

All of staff —excellent and courteous

There is nothing more that you can do to improve. Everything was spot on, from the lady in the front office to the gentleman who got us the truck and went over everything. Excellent experience!!

Tehseen searched through 40 locations to help me find a winston-salem location to pick up from. VERY helpful.

Fuel wasn't at level it said. Refilled fuel to what it was. Still charged extra for fuel level.

Everyone was very professional and courteous. Also, made the experience enjoyable. I felt appreciated as a customer. Thank you!

Ericka was very helpful! I'm a young a fairly clueless first time mover and she had answers for all my questions expertly! Ericka treated me like my time was valuable and was a joy to work with. Moving is often stressful but my U-haul experience was the least of my concerns after talking with Ericka. If you're moving I can't recommend her enough!

Erica and Jana were excellent. When I got to the first location I had no dolly I had no extra blankets so they made sure that I got credited for the items that I did not have. Not only was the truck dirty, it was on E!. I was very nervous about getting to the gas station and I was hoping that I wouldn't run out of gas. I returned the U-Haul with a half tank of gas. I have rented U-Haul‘s numerous time and never had this experience. They definitely made right and restored my faith in the U-Haul brand. Please make sure these employees know that they were mentioned. Their service was exemplary and they really worked hard to keep me as a customer. I will recommend this location to everyone I know in a moving or need for a truck situation.

The staff was great, very accommodating in helping me get a larger unit than my initial reservation called for. This facility was maintained fine but it is located too close to a homeless encampment and I’m worried about the security of my belongings. Once again not the staffs fault, more of a fault of the city allowing this to happen. I will be moving storage facilities soon as a result of this issue

Not the greatest location but great service and they were very efficient. It was still the closest location from the apartment I was moving out of so it still worked out well for me.

I reserved a 20' unit and was given a 15' unit. I drove 8 hours with a specific plan to move equipment for a 20' unit. I'M STILL NOT DONE. I HAVE TO DO THIS MOVE AGAIN.

I rented 20 U-haul bins and they were not cleaned at all before I picked them up. I had to clean them myself. Also, there was no ramp to wheel the bins down on a dolly so I had to carry them little by little to my car. They could keep them in a better area for easier access.

Great staff. Excellent experience!

only problem had to go back after not finding follow and furniture.pads wad not on the trick But other than that all other service was good

Perfect. I arrived and no issue with paper work or vehicle. Great staff welcome me and made check out very smooth. Handed me the blankets in clean bag. Less than 10 minutes on yard. PERFECT. thank you

Customer service was excellent!

The staff were courteous and friendly.

Re pave the parking lot. It was a series of potholes and bumps

The you who assisted me help find piece of equipment help me toll my car..the other u-haul don't check..I thank her for that ...customer service excellence!!

The staff was very rude

Only thing that was a little askew was that, I went to one location in Charlotte to pick up the truck and auto transport and they sent me to another location. I should have gotten some notification email or call stating that the location was changed.

The people at this UHaul center were outstanding. I originally had a reservation at Budget, but when I showed up there were no trucks! A quick search found that UHaul had trucks available. With no reservation the folks there had me driving away in less than 20 minutes. Wow, thanks again! You saved the day - I had one day to move my daughters furniture from a rental into her new house. Score: Budget zero, UHaul 100%!!!

Felt disrespected,humiliated and will never use uhaul again in life

The front desk was very rude and unprofessional

nothing everything was good!

This is a great facility with kind, helpful staff. You just need to be aware that the immediate neighborhood is rather challenged by poverty.

We had a real bad experience originating with Albemarle Rd. Location & ending at Tryon. Reserving a truck ahead of time made no difference. Had to change locations last minute. Move delayed and didnt get the truck needed.

I always use this location when it comes to my rental needs. The store is always clean and the staff friendly and helpful,but most of all very professional.

Location has an undersized parking lot. Outdated pricing on the signage inside the store. Truck was very unsafe to drive. Lots of play in the steering and the airbag light was on.

Bad area of Charlotte... staff were nice and helpful, just not a great location. Sorry...

I was treated very well from the time I made my first call, to picking up the truck, leading me to also rent a trailer the next day, the return was phenomenal and courteous from your staff member receiving the trailer back in. I would certainly recommend you guys to all my friends and co-workers in the area. Alex.

The manager Taheem was very Pleasant and helpful

There were dead bugs, no ramp to unload on, the staff was unprofessional and rude, and the walls of the storage unit looked like a murder had taken place. I would never store anything here and canceled immediately after seeing the storage space.

The staff was very professional and helpful. I would recommend this place for all storage and moving needs. I would give UHAUL A 5 STAR RATING.

Taheem, Taheem!!! and his staff were amazingggg. This manager knows what he is doing...he really cares about the place and takes care of customers like they should be. He made a stressful move much better. This is the best service I have witnessed in years. Thank you Taheem!! I would choose your facility over any other.

Facility did not seem to be in a safe area, but the customer service and experience was excellent.

Thank you!!

Great owner/ staff! Very helpful. Lots of trucks.Would not access facility at night- the property has a lot of foot traffic since it is not gated- but has key card access to inside storage.

Congratulations; as the facility is a facility in the minutes of Post 9/11 Recovery Initiative(s) & 3rd Industrial Revolution. Adonai Elohim! .amen.

The place isn’t 24-hour. But that wasn’t specified on the website, so when we got there I had 1 hr to unload a massive trailer. I get the girls wanted to go home and thanks 4 stayn. But we didn’t know

They were terrible. Some stuff was damage and missing.

I really enjoy renting from u - Haul the general manager is awesome person

My services received at this U-Haul storage location was above average. When I wasn't satisfied with my previous unit they over and beyond to provide me with the space I needed. Thanks U-Haul Team

the unit i reserved was not available. had to find another storage facility...extremely frustrated.

Apparently reserving a storage bin of a specific size, doesn't mean that you get that size. Was told it's a "first come, first served". Extremely frustrated, had to find another storage company.

Stacey was an enormous help w selecting our units & getting us in even though it was close to closing. We appreciate her going the extra mile.

The building was not clean, nor was the unit itself. Smelled like old urine. There were a lot of dead roaches. I removed my personal items in less than 30 days as a result.

UHAUL did not have my rental available to pick up upon the scheduled date, which was ridiculous. That alone is why this will be my last time using UHAUL for anything.

Staff was rude, I was charged a rate higher than advertised. They didn’t have the unit that I reserved. Overall terrible experience, which seems to be typical of Uhaul.

I was pleased with the service..

Disrespect by staff more the 1 time

Storage unit was advertised as 5x10x10 and was actually 5x10x8.5. Reservation was canceled (I did not cancel it). I was charged more than advertised price. Assistant manager was extremely rude.

Manager on duty at the time was super professional

Nice job guys!On North Tryon...

none

No problems whatsoever!!!

Staff was customer oriented and a pleasure to work with.

Facility isn't in the best part of town, but I had no problems on several trips here. Staff was helpful.

Thanks Again Vincent for Your Patience and "God" Bless!!

I arrived at the store around 5:30 pm on Nov. 26 and there appeared to be only person assisting customers at the front desk. There were 5 customers in front of me so I had to leave and come back.

On multiple occasions while visiting the unit homeless people would come up and hassle me. One time there was one drinking. On another occasion one tried to fight me.

The manager, Vincent, and his team were great. Very knowledgeable and friendly.

Very helpful!!

Unfortunately this facility was always under staffed. Long waits in line. A u haul was always parked in front of our unit making it difficult to get to. We consistently had to ask and wait

I did not use storage for full month I moved out early and there was no refund for the time I did not use will never use again

Only one rental agent available at the time, on a busy Saturday seems a bit understaffed - long wait times.

Staff did not go out of their way EVER. Clean, but not friendly.

There were homeless people hanging out on the premises and we had an altercation with one and had to call the police, apparently they get units and live there.