Poor management, key drop not described as picture shows. Treated poorly. Will be going to another company as well as a few friends who are moving.Carlos D.
Customer Reviews for U-Haul Moving & Storage of University
Akron, OH 44304
(Rt 8 Univ Exit)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 11/25/2021: 7:00 a. m. - 3:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
They keep attempting to charge my card for dolly so do not have. My reservation was about 2 weeks ago and they are still attempting to charge me after processing refunds.Samuel J.
El cliente no dejó un comentario.HIRANGI V.
El cliente no dejó un comentario.Jacob C. | Overall Experience
More modern locks on back of truck (when you do mobile pick up).Katriana W.
Do not have people wait so long to get their truck checked in when returning. There are plenty of monitors by the counter to look up and see people are waiting and probably have things to do. Nobody wants to go wait in a long line to have an employee follow them out to check in a vehicle after waiting in a long line to get the vehicle in the first place.Neal B.
The truck I used was unsafe for the road the drivers side window jump track when I tried to seal it the window was so lose it could of fell out on the highway the suspension is totally trashed and the truck was making noise in wheels. Junk for the price. I'm sure the state would like to here from me.Jeffrey V.
El cliente no dejó un comentario.Rachel B.
Everything was fast and easy. The only thing that slowed down the process was the credit card terminal's screen was not working. That was annoying. Otherwise, I couldn't have asked for an easier or smoother process.BRIAN L.
Very bad attitude and does not represent the company. Does not believe in customer service. Would not listen to what we had to say.Ronald B.
Fast service... I was in and out fast, both when picking up and dropping off the truck.CHRISTINE F.
El cliente no dejó un comentario.Michael Louie L.
Ordered a Appliance dolly and was on order. One was there when I arrived, but was rented out while I waited in line. Had to rent one from Home depot. I was very disappointed.Scott B.
El cliente no dejó un comentario.Antonette B.
Check the straps on the equipment before giving to a customer and warn them of afterhours chargesJOHN J.
El cliente no dejó un comentario.Doug H.
El cliente no dejó un comentario.BARRY M.
Great experience renting a van. thanks!JULIA G.
El cliente no dejó un comentario.Douglas H.
Fast serviceLeah W.
Truck was dirty and old, problems with the transmission, trailer was deleted from our reservation by the check in ladyJoseph H.
Truck was extremely noisy while driving. windshield wipers were old so during rainstorm windshield was streakyLILLIAN H.
El cliente no dejó un comentario.DAVID M.
Everyone I spoke to during pick up and dropping off was very nice and polite. And everything was explained well. Thank you very much.Wade A.
El cliente no dejó un comentario.Caitlin M.
Clean the trucks inside and out before renting themRonald H.
The individual person who rented me the unit did not tell me it had a lock on it.. I had to go back to the truck get the information who customer service to find out the number to the lock that was on the back of the truck that I used. I lost precious hours of man help.Andre E. | First Impressions
El cliente no dejó un comentario.Sonya B. | Overall Experience
El cliente no dejó un comentario.ASHLEY N.
El cliente no dejó un comentario.JOSEPH G.
El cliente no dejó un comentario.Jason S.
I love the mobile pick up and drop off option; I first uaed this feature a few years ago in Wooster, OH. What I didn't like was when I pulled up 3hrs early (return not due til 7 or 730) to the designated drop spot I was startled by the female employee. I greeted her with a warm hello, but it was not returned; not even a smile. I had notified I was not ready and needed to pull my car up to truck due to having a heavy item and me having a medical support boot on left foot (my car was about 4 car lengths away). When I pulled up beside the truck she was already in the cab of truck with my belongings inside; including confidential personal and/or professional (medical, legal, HIPAA) documents, work items and laptop. She kept asking for the key to the truck, I replied I told you I wasn't ready; meanwhile a potential customer walked up and asked if I was the worker I said and nd point to the wom in the truck. The worker appeared annoyed that I needed her to move so that I could retrieve items from behind the driver's seat. I then began to look for my phone to see my next step for the check in process and she is continuing to ask for the key. I explained to her had she not interrupted me getting out, getting me flustered and spiking my anxiety I would be able answer her question, but first I need my phone. She continued to sit in the truck appearing annoyed and not helping the gentleman. I also stated although she interrupted me that I was glas she was being thorough and the person who inspected the truck in before I got it should learn that because I found water and soda bottles behind the seat; had I not needed to put my laptop baxk there I never would have seen it and could have been responsible; her reply was "is that right?" Finally I retrieved all of my belongings, found my phone with the key. Then she was doing her process on mobile device checking miles and fuel. She then rudely stated about it not being on the 1/2; it was slightly before it. I explained the line at gas station was too long I didn't have time to wait due to needing to be somewhere at 5pm and that I've rented uhaul trucks many times and known that it will charge my card accordingly. As I started walking away she gave me the total I would be charged. I said thank you, got in my car, and left. The worst interaction I've ever had with someone that works for or is affiliated in any capacity with U-Haul.Danielle O.
El cliente no dejó un comentario.James R.
I pulled in and they were ready! Did not get young lady's name but best service for my return! Very efficient and clean!Van H.
Terrible truck. It stopped on me. I really would like a refund. Horrible and dangerousEric N.
The truck was full of grease on the floors and walls of the truck. we were slipping in it. Someone could have gotten hurt! Also we had to cover the entire floor so not to damage our newly cleaned furniture. we were lucky it didn't smell like petroleum. Really disappointed with the lack of cleanliness of that truck!DANIEL G.
El cliente no dejó un comentario.Corrine G. | Online Move In
El cliente no dejó un comentario.Jamie S. | Overall Experience
The ladies who helped me were very efficient, but they also were fun to deal with. Excellent customer service.Richard F.
El cliente no dejó un comentario.Daisha D.
El cliente no dejó un comentario.PATRICIA P.
The person inside had no customer service skills and act like he was doing me a favor renting me a trailer I was not impressed also there was a marker light out on the trailer I pointed it out to him he said yeah they knew about it if there's a light on a trailer DOT regulations say it should be working and it was not in the gave me the trailer anyhow not impressedMichael T.
The particular truck I received had a huge dent in the top by the passenger door that caused a crack into the storage area of the truck. I drove they rain and when I got to my destination my belongings were wet.Laura W.
El cliente no dejó un comentario.Kali J.
We were moved from two other locations to this one.. Seemed like it was tough for everyone to know where the trucks really are..Jeffrey G.
El cliente no dejó un comentario.Samuel B. | Overall Experience
After figuring out how to do the check in on my phone it was easyMarlene K.
employee was less than friendly but he got the job doneMichael R.
El cliente no dejó un comentario.Robert S.
Poor customer service. I thought I reserved a truck for 10 hours, but I was told I reserved it for 6 hour. The employee told us about the consequences if the truck wasn't turn back at one o'clock. It was just the way he said it. I pointed out that he wasn't finished with handing me the keys until 7:15. Which means if I brought it back at one, it would be 5.75 hours. He said we still had to have it back at one. He should have opened the door at 7 am. He was a minute or two late in opening the door.Gail R.
No Covid-19 precautions, Uhaul is not cleaned prior or after use, service light was on please do betterPrecious S.
El cliente no dejó un comentario.Robert K.
Quit overcharging customers. The computer said the Uhaul I rented was at 3/4 a tank and it wasn't Then yall tried to overcharge me for the fuel. And I left the tank with 3/8 tank full. Over 1/4. I don't appreciate that. And I am dissatisfied.Yalonda G.
El cliente no dejó un comentario.MICHAEL R.
El cliente no dejó un comentario.Gene G.
El cliente no dejó un comentario.Erik K.
El cliente no dejó un comentario.Cristiana E. | Overall Experience
This rental was a nightmare from start to finish. Went to pick up the rental at 1130am and was told my reservation was for pm. No explanation except that I was told it was my fault. However, the rep sent me to a different store and gave me a bigger truck for the same price. Of course that meant more gas on the tail end but that was just a minor thing compared to the rest. Checking in, I struggled with the lock. The guy at the desk wouldn't help, just told me to push down on the handle while I was doing it. It took both me and my husband together (and about 20 minutes in the heat) to get it opened. Next I attempted to review and update damages. I took pictures of scratches, dings, etc but the app wouldn't upload them. Back into the office where I was told to just take the pictures and hold onto them in case there was an issue. Since I couldn't go any further with the self check-in, he printed off my contract where it stated there was 5/8 of a tank of gas when there was less than half. I took a picture of the gauge and went back into the office where he (Austin?) labeled it half a tank. By this time I had been trying to get my rental for almost 2 hours. I returned the vehicle after hours so attempted to so the online return. I had filled it to half, but the return still showed it should have been 5/8, and when I attempted to take the requisite picture of the gauge and mileage, the online system kept kicking me back out to take another picture. After 6 failed attempts, I called customer service. Kendra was a beacon of light in an otherwise dismal experience. She helped, and when it still didn't work online she got the information from me and checked me in herself. The truck itself ran rough and should be sent for maintenance (I now know why it was labeled a local only vehicle, according to the office) along with a thorough cleaning. In this age of COVID it was disheartening to find bottle caps and other bits of garbage on the floor and under the seat. All in all, it was a terrible experience that left me disgusted with that location and UHaul both...except Kendra. Thank you Kendra.Cinda B.
I waited at the counter for 20 minutes before the lady acknowledged my presence long enough to tell me she didn't have my reservation. Then she told me she couldn't help me and pointed to a counter mat to have me call the 1-800 number. They found a truck for me and I rushed over to the new location to pick it up. The employees at the new location were rude and did not help me gather the items I had purchased/rented or show me which truck was mine. They had me gather and drag two bags of moving blankets and the appliance dolly out of the store on my own and wander around the lot for 15 minutes trying to find my truck. I finally discovered it 200 feet away, parked at the tip of the hill off the property. By time I got the truck and was on the road I was already late to meet the movers and had wasted $100 of my reserved time with them.Heather T.
El cliente no dejó un comentario.Tanisha F. | First Impressions
El cliente no dejó un comentario.John C.
My only complaint occurred during my return. All of the signage at the drop off location said to wait with the equipment and someone would come out to return it. I waited for quite a while and then went into the store and was helped immediately. Either change the signs or be more responsive to customers arriving to drop off their rentals.Paul F.
El cliente no dejó un comentario.Charity R.
I didn't get a email receiptLauren P.
The clerk was asking to many personal questions like the address of where I was going and what I was Using the pick up truck for and then told me I had till 4 o'clock to return it and then after I left I got a text saying I had to have it back by noonStoney Lawrence W.
Still waiting to get my receipt sent to my e-mail. Got a request for comments from you first.Brian J.
Trailer was a little dirty on the inside and rear door could have been washed but we were very happy with Uhaul that trailer was available as requested at a not too far locationSteven H.
El cliente no dejó un comentario.India D. | Overall Experience
El cliente no dejó un comentario.Jonathan R.
El cliente no dejó un comentario.Jodilyn H.
El cliente no dejó un comentario.Michael M.
El cliente no dejó un comentario.Samuel A.
El cliente no dejó un comentario.PATRICK O.
El cliente no dejó un comentario.Henry T.
El cliente no dejó un comentario.Robert C.
El cliente no dejó un comentario.Solomon W.
First, the employees were asking the customers for help and suggestions. I was left alone in the store multiple times and had to wait an hour to pickup my truck. Also, my dolly was sort of broken? It worked fine, but two of the bars were detached.Michael V.
El cliente no dejó un comentario.Lawrence S.
El cliente no dejó un comentario.JAEDIN B.
Felt like there was no sympathy for the time back up of getting the truck that I had reservations for at 1:30 could have offered some compensation and felt even worse for another party that was waiting for their truck in the same situation as myselfDAVONTE J.
El cliente no dejó un comentario.Maranda C.
El cliente no dejó un comentario.David H.
El cliente no dejó un comentario.Solomon W.
El cliente no dejó un comentario.Suesette W.
The GM Ethan is rude , and not professionalâ€¦ I will never rent for this location or tell anyone to rent from this locationâ€¦ called to put a complaint in and got out on the do not rent list . That's just BS !!!!REGINALD S.
El cliente no dejó un comentario.Joseph G.
The fuel charge was a shock when I returned the van as I was assessed a fee of over $40 for using the van for less than 5 hrs. and driving less than 75 miles. Outrageous charge...classic buyer beware.Raymond J.
Nothing really at all you guys did a great job.Christopher B.
El cliente no dejó un comentario.David C.
El cliente no dejó un comentario.CRAIG P.
Service was extremely rude and kept talking over us as we tried to ask questions. The truck cabin was a mess and had someone's ash tray remains all over the seats. Had to deep clean it ourselves prior to hitting the road. Take your business elsewhere.Jacob S.
El cliente no dejó un comentario.Ebunoluwa A.
I reserved a 4'X8' LOW Utility Trailer and had to take a 5'X8' TALL Trailer, I didn't have to pay for an â€œUPGRADEâ€ which really wasn't what I reserved Months before. The 5'X8' TALL Trailer was to big and somewhat of an inconvenience. I have two more reservations for the rest of the summer and HOPE to receive what I reserved.Robert W.
The receipt provided should include the rental total, not just zeroes for what I wasn't charged. I have no idea what rental actually was. I was quoted one price, when i.picked up the equipment t I was charged a different price (less) but the credit was dropped so it looks like I was charged the original quoted price even though I have a receipt that says I was charged the lesser price. The receipt on turn in just says 0's for everything.Richard B.
El cliente no dejó un comentario.Utkarsh P.
The 26ft gmc box truck I rented in need of repair. The check engine light is on and the steering wheel is way off center , under load the front of the truck starts bouncing around 45mph at times. Also when applying the braked there is a noticeable air leak or vacuum leak. I am a experienced driver so I was able to operate it but I strongly suggest the truck to be put into service for repairJohn K.
El cliente no dejó un comentario.Emmaline T. | First Impressions
Great service.David Y.
The original 20' truck was not available and so they wanted me to use 26' which would it fit in my neighborhood They did find me a smaller truck, but after hauling 1 load 9 miles the door stuck and there was no other truck available I spent $60 for using the truck 9 miles, made my move quite hard that day Not sure you should offer reservations if you don't have the trucks that were reserved I've been a long time customer but this has me thinking about trying someone else next time I need a truckJames C.
El cliente no dejó un comentario.Antoinette M. | Overall Experience
El cliente no dejó un comentario.Christopher B.
El cliente no dejó un comentario.Shawn H.
El cliente no dejó un comentario.Adam B.
Let the person know it has to be refilled with gas. I was given the truck with it under a quarter of a tankâ€¦ I traveled 22 miles total and I was charged $30 for you to refill the tank. Just think that's a little stupid.Angela R.
The truck it self was a piece of junk there was so much play in the steering and drove really roughSandra J.
El cliente no dejó un comentario.Angela H.
El cliente no dejó un comentario.Errol P.
Can't imagine improving.Marilyn K.
I opened the door to my unit and it was covered in mouse feces and dead bugs. A mouse trap is in the corner. It is incredibly disgusting. There was a hole in wall at base board level that probably lets the vermin and insects in.Hannah C. | Online Move In
You charged me for gas that I put in.Gi'Andrea M.
I was very upset that they charged me extraâ€¦. But then made it right.. so I'm good. Do a better job of explaining to customers that they Will be charged if they don't phone in reporting that they returned the U-Haul early.Tyrone R.
El cliente no dejó un comentario.Shenese W.
El cliente no dejó un comentario.Maxine P. | First Impressions
The staff is just plain not very friendly. There's just no way around it. From set up with the storage unit, stopping in to be by boxes and other supplies, to finally closing out the unit when I was done. They're just not the slightest bit friendly. Not greeted when I walk up, no "thank you", and simply nothing but the bare minimum in any interaction. It fascinated me every time just how unfriendly they were. I've used other facilities in the area and did not have the same experience, so it's definitely unique to this one.Kyle S. | Overall Experience
The customer service was absolutely terrible. Also found dead mice in the storage unit after moving out. Would not recommend to anyone.Laymon C. | Overall Experience
I cancelled my unit and they person on staff did not document this information costing me additional moneyjanelle M. | Overall Experience
El cliente no dejó un comentario.Billie J. | First Impressions
El cliente no dejó un comentario.Chelsie M. | Overall Experience
El cliente no dejó un comentario.rosalyn r. | First Impressions
El cliente no dejó un comentario.India D. | First Impressions
El cliente no dejó un comentario.Mark R. | First Impressions
Even though it took a long time to finally confirm my room and the room was a bit dirty, I would recommend to other friends.Cristiana E. | First Impressions
It was a good moving experience and very quick .the young lady was very awesome at the counter.Sonya B. | First Impressions
i WAS TOLD SEVERAL MISLEADING THINGS BY ONE OF THE EMPLOYEES AND THEN WAS TOLD SOMETHING COMPLETELY DIFFERENT FROM ONE OF THE OTHER EMPLOYEES. Actions were taken regarding my truck rental that I didnVince M. | First Impressions
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