Customer Reviews for U-Haul Moving & Storage of University

3,680 reviews

237 Fountain St   Akron, OH 44304
(Exchange St / Annadale street)

(330) 535-3250

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(330) 535-3250

237 Fountain St
Akron, OH 44304
(Exchange St / Annadale street)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

You are extremely good, already Thank you

Jovanka Lozanovic 
Rating:
4.0

The website was good but it would not let me a nocontact pickup

Paul Weekley 
Rating:
5.0

Customer did not leave a comment.

Corrine Fleming 
Rating:
5.0

Customer did not leave a comment.

Chyann Guthrie  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Faun Ketchum 
Rating:
3.0

Make sure that the miles is right make sure that the tires are good and make sure it's cleaned out

Robert Horak 
Rating:
5.0

The staff at this location are always friendly and helpful! I enjoy working with them.

EDWARD PATALON 
Rating:
5.0

Keep it up

Ali Alsanosei 
Rating:
1.0

Customer did not leave a comment.

Joemari Fox 
Rating:
5.0

The uhaul app made it such a hassle to check in and receive my equipment. When I called Uhaul customer service for help, they ended up walking me through the process on my phones mobile browser. If the answer to the app not working properly is to simply do it online, I don't understand what the point of the app is besides adding to customer frustration. I'm 8 months pregnant and sat outside the location for 40 minutes because the uhaul app would not let me move forward in the process to pick up my uhaul. I was frustrated because I couldn't get the app to do what Uhaul says it will (make the checkout and check in process easier) AND I had to use the bathroom very badly. I ended up crying in my car because I just couldn't get the app to work. It's really sad that your own employees know the app is unreliable to the point that it's best to just use the online web browser version. Making the uhaul app a pointless time waster. Thank goodness for your employees who helped a frustrated pregnant lady out! The bathroom at the uhaul location I picked my keys up from was so clean and it smelled good!

ARIS REEVES PENNY 
Rating:
5.0

Customer did not leave a comment.

Delonda Glover 
Rating:
5.0

Customer did not leave a comment.

KELSIE PIERSON 
Rating:
5.0

Customer did not leave a comment.

Joseph Mitchell 
Rating:
5.0

Customer did not leave a comment.

amber jarvis 
Rating:
3.0

Customer did not leave a comment.

Patrice Page 
Rating:
5.0

Cayla was awesome. Professional and direct. The guy that checked me back in was more than helpful. Greeted me with a wonderful smile. Can’t remember his name, but he was there at 4:00 pm on 02/10/2024. Great experience !!

Kurt Gearhart 
Rating:
4.0

Customer did not leave a comment.

SANDRA WILLIAMS 
Rating:
5.0

Customer did not leave a comment.

Lisa Ducksworth 
Rating:
3.0

The vehicle smelled like cigarettes and urine. We tried to clean it out, but couldn’t get the smell to go away. I called the location to let them know and all they said was they would add a note so I wouldn’t get in trouble for it.

Natalie Anderson 
Rating:
1.0

The lady got my order wrong I want to book a U-Haul for two days but she only book me for one day and now ima getting charge for the day I thought I booked already

Damiya Senter 
Rating:
1.0

Contract was incorrect. Contract stated that truck had 1/2 a tank of gas when it was closer to 1/4. Person behind counter was on a personal phone call the entire time I was trying to get my rental and was reading my personal phone number out loud while on the phone.

Matthew Doubt 
Rating:
4.0

Customer did not leave a comment.

SANDRA FREEMAN 
Rating:
5.0

Customer did not leave a comment.

MICHAEL REEVES 
Rating:
5.0

Only issue I did not like was that the dolly was a pre-fill on your online order system. I did not see that and was charged for something I did not need. Hats of to the staff, they removed the charge when I asked about it. Overall—great staff at this location

kent kinzer 
Rating:
3.0

The truck I drove was in pretty bad shape as far as the exterior. The ride was also very rough as if the truck could have used a lot of maintenance. U-haul had always been my go to and while I may still use for local trips, I would opt for a better trucking experience for my longer hauls

shaquita crawford 
Rating:
5.0

No improvements your organization is very clean and your employees are awesome!!!

marquaela cousart 
Rating:
5.0

On my personal experience u guys were fantastic and customer service was great

Darlene Skrabec 
Rating:
5.0

Customer did not leave a comment.

Marquaela Cousart  |  First Impressions 
Rating:
5.0

Customer service was great at this location

Desean Carmichael 
Rating:
5.0

Customer did not leave a comment.

Dale Booth 
Rating:
5.0

Customer did not leave a comment.

Teresa Gay-Williams 
Rating:
5.0

Customer did not leave a comment.

ERIC IVAN PENDELJ 
Rating:
3.0

The truck was filthy. I was in a hurry so took pictures and mentioned it when I returned it. They did not even come out and look at the truck. I have come here for multiple moves- never again.

Clare Panek 
Rating:
5.0

Excellent customer service. Appreciate the dolly being taken in for me by an employee with a smile!!!

Kendra McKaig 
Rating:
1.0

The truck had on the check engine light and they did not inform us before hand. The muffler sounded as if it was going to fall off when driving and when the truck was just parked it sounded like the engine could just die at any moment. I did not feel safe at all driving but due to them already closing I had no choice

Kajshmere Williams 
Rating:
5.0

Customer did not leave a comment.

Mashona Cannon  |  Overall Experience 
Rating:
3.0

Title: Unacceptable Condition of U-Haul Van - Refund Requested I recently rented a van from U-Haul and was extremely disappointed with the condition of the vehicle. Upon picking up the van, I was greeted with a filthy interior. The floor was covered in dirt, and candy wrappers were scattered throughout. Shockingly, there were even bits of marijuana in the cup holders. Additionally, the van reeked of smoke, making the driving experience very unpleasant. This level of uncleanliness is not only unacceptable but also raises serious concerns about the maintenance and hygiene standards of U-Haul vehicles. I expected a clean and well-maintained van for my rental. Instead, I received a vehicle that was clearly not inspected or cleaned prior to my use. Given the unacceptable state of the van, I am requesting a full refund. It is imperative that U-Haul addresses these cleanliness issues immediately to prevent future customers from having a similar experience.

Gary Innes 
Rating:
1.0

Customer did not leave a comment.

Geoffrey Wagner 
Rating:
3.0

We could not find a dropbox, so it would be good and helpful if they will put a dropbox out for everyone to see

Shundria Thrasher-Johnson 
Rating:
3.0

I didn't receive my deposit back from truck l rented been waiting over 24 hours. Not good.

Michael Martin 
Rating:
3.0

It took a few minutes to be helped at register

Mashona Cannon  |  First Impressions 
Rating:
5.0

Yeah, the service people is friendly always have a good attitude Is what the most important component on any business, how service people treat the customers, which is the way the money comes in, and these Location people seems to have very good attitude

HENRY ESCOBAR 
Rating:
5.0

Customer did not leave a comment.

Imani Curtis 
Rating:
3.0

The truck was terrible, not suitable to drive. It was loud and had brake issues. When hitting the gas, it’s hard to push forward.

Weesam Halibah 
Rating:
4.0

Customer did not leave a comment.

Woodye Johnson 
Rating:
5.0

Customer did not leave a comment.

Jermarious Jackson 
Rating:
1.0

My trailer broke down with the wheels locking up and a tire went flat. I called roadside assistance. They sent someone to fix the flat and ignored the entire "locked up". Anyways, after it wasn't resolved, U-Haul sent a second tow truck who loaded it and took it to Akron for some reason for repairs. Now, this location charged me $190.24 for dropping it off at the wrong location.

Gary Best 
Rating:
5.0

Customer did not leave a comment.

Aliyah Brown  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Jennifer Sibert 
Rating:
5.0

Customer did not leave a comment.

nicole were 
Rating:
3.0

Customer did not leave a comment.

Erica Hammond  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott Hacker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle Gaskins 
Rating:
5.0

Service always excellent

Gaile Hobdy 
Rating:
5.0

Customer did not leave a comment.

HEIDI GEORGE 
Rating:
5.0

Customer did not leave a comment.

Debra Oliver  |  Overall Experience 
Rating:
5.0

Staff was friendly and committed. Great customer experience.

ROBERT Reffner 
Rating:
5.0

At least my hometown U Haul was a pleasant experience!

Malicka Gulley 
Rating:
2.0

Check the gas level because I put the same amount my a little more it had quarter tank and I put the same amount back it and you guys are charging me 35 dollars more for gas in coming in the morning to talk to you all

William Seese 
Rating:
5.0

Customer did not leave a comment.

Yvette Ramos  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yvette Ramos  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

thomas kwanisha  |  Overall Experience 
Rating:
4.0

Nothing! It was a quick and easy process and the lady that cashed me out was amazing

Alana CLEAVER 
Rating:
5.0

Customer did not leave a comment.

lisa ducksworth 
Rating:
4.0

The trailer had human feces on the wheel and side of trailer. Husband ended up putting his hand in it to move a piece of wood. The employee had him go into the office and wash his hands; he was very apologetic.

Janet Miller 
Rating:
4.0

I fell ill with heart failure and couldn't afford the storage rental. I have to pay for my medications. I feel bad about it... I lost everything I had in storage.

David Clark  |  Overall Experience 
Rating:
3.0

Miscommunication on schedule, no one showed up until 7:15 am and she had no clue about the computer.The gentleman who was supposed to be there thought he was closing but did show up around 730.VERY STRESSFUL because of time and I gave myself extra time and I just made my appointment because I was 45 minutes later than I thought . Glad I did not do the online check-in because two ladies reserved it for 6:00 and couldn't get into the U-Haul because there was a lock on the rear door and didn't have a key so they had to wait till the store opened at 7:30 and they needed it at 6 am nobody was there even at 7:00 so they had to cancel their plans because it was already an hour and a half past the pickup time.

Ronald Clay 
Rating:
4.0

Good service and staff. Always has what I need.

Mandrell Holloman 
Rating:
5.0

Customer did not leave a comment.

Byron Martin  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Moubassirou Fofana 
Rating:
3.0

Customer did not leave a comment.

Angel Marks 
Rating:
3.0

Customer did not leave a comment.

Ruben Avila 
Rating:
3.0

Construction nightmare.

Lucia Guillen 
Rating:
5.0

Very polite and respectful. Both the front desk and young man who met me at my drop off! Thank you. Just waiting for my return of unused funds. Have a nice day!

Valerie Huerta 
Rating:
5.0

Customer did not leave a comment.

GeAnna Traylor  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephanie Brown   |  First Impressions 
Rating:
3.0

The road is closed. Getting here was a bear. Needs to be a pop up on website w directions, and better signage

Kristine Dziurzynski 
Rating:
5.0

Everything was great, but the windshield could have used a good cleaning. Still had bugs from the last use! Staff was very efficient and friendly. Kind of a nightmare getting around the construction to find the entrance! Always good service here!!!

Patricia Beals 
Rating:
5.0

Customer did not leave a comment.

GEORGE CAMILLETTI 
Rating:
5.0

Customer did not leave a comment.

Kaitlyn Clark 
Rating:
5.0

Customer did not leave a comment.

Sara Molnar 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE THOMAS 
Rating:
5.0

Customer did not leave a comment.

Alexander Stine 
Rating:
5.0

Customer did not leave a comment.

Kevin Stansak 
Rating:
5.0

The staff was extremely helpful and friendly.

Michael Welch  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

thomas kwanisha  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Welch 
Rating:
1.0

I will buy a trailer before i ever need to rent a Uhaul again. The entire experience has been absolutely miserable, and they let someone pick up my trailer and change my reservation without telling me.

Kaitlyn Whipkey 
Rating:
5.0

Customer did not leave a comment.

Kendrick Woods 
Rating:
5.0

Customer did not leave a comment.

Dana Mitchell 
Rating:
5.0

Customer did not leave a comment.

Jennifer Tanner 
Rating:
5.0

Excellent staff member

jaquetta mason 
Rating:
5.0

Customer did not leave a comment.

Barbara Ford 
Rating:
5.0

Customer did not leave a comment.

Scott Herlein 
Rating:
4.0

The desk staff was very friendly and helpful. There were two 26 feet trucks on the lot. The first truck given to us had a check engine light on. Fortunately, we were able to switch to the second truck which was satisfactory. It was a challenge getting to the place due to road closes. The only available entrance was the back gate.

Ricky Woo 
Rating:
3.0

The cup holder was dirty. Other than that it was fine.

Madylon Rivas 
Rating:
4.0

Customer did not leave a comment.

Kimora Blevins 
Rating:
3.0

When I received the uhaul truck, the back of the truck was dirty, and the gas tank was on empty. I took pictures through the inspection of tje email that was sent to me of both, and when I tried to explain that the truck was dirty, and that the gas tank was on empty to the male associate there he was really unprofessional, and rude.

Odie Strickland 
Rating:
5.0

The customer service at this location was excellent.

Dominique Lindsay 
Rating:
4.0

Customer did not leave a comment.

Nikita Tidwell  |  Overall Experience 
Rating:
5.0

Hard to find this location currently due to construction/road closures, but not their fault.

THOMAS SPROCKETT 
Rating:
5.0

Nothing that i can think of, the employees went above and beyond to get in a truck since our original truck was vandalized

Angel Thomas 
Rating:
5.0

Customer did not leave a comment.

ashley morgan 
Rating:
5.0

N/a

MICHAEL WELCH 
Rating:
1.0

Poor customer service dirty truck called regional manger no luck emailed pictures of dirty van still no luck no refund or discount horrible and very poor customer support and customer service

DEMARIO Cook 
Rating:
1.0

The manager needs to follow through on their promise to put out better signage and directions. There was no notice or indication that the entrance at the address provided was closed due to the road being torn up. We had to circle the block several times trying to figure out where to go until we noticed the generic "Business Entrance" sign provided by ODOT. It did not tell us that the U-Haul location was through there. I tried calling to ask for better directions and was immediately put on hold. Notice needs to be given when someone drops off from out of town if the whole road is torn up!

Sean Powers 
Rating:
5.0

Customer service was great. Explained everything that was going to be done. I appreciated the great service.

Robert Gager 
Rating:
4.0

Customer did not leave a comment.

Anthony Zuccaro  |  Online Move In 
Rating:
3.0

The service I received was excellent, my hitch was installed in a timely manner and the technician was courteous and answered all my questions. However, finding the location of the u-haul address was challenging due to the road being closed and GPS kept rerouting me for a 1/2 hour. The Fountain Ave entrance was blocked off due to the construction and the road was all torn up.

Amanda Bach 
Rating:
1.0

The sign said wait until someone comes to you during normal hours, I did and nobody came-I went inside after 10 minutes. I traveled 135 miles and put 13 gallons of gas in taking the gauge to 3/4 and I still was charged for 4 more gallons.

Martin Wilkinson 
Rating:
5.0

My order in Stow was cancelled due to mechanical problem. U-Haul rep worked with me to find me another vehicle at a nearby location. I appreciate everyone’s effort to secure me a vehicle under the circumstances.

James Glynn 
Rating:
5.0

Very friendly and competent team.

John Ballard 
Rating:
3.0

The guy that helped us was a prick asking info that did not have a thing to do with the rental now when we returned the van the gentlemen that helped us super awesome

James McCoy 
Rating:
5.0

Customer did not leave a comment.

Kendrick Woods 
Rating:
5.0

Customer did not leave a comment.

KRISTINE VAUGHAN 
Rating:
4.0

Customer did not leave a comment.

Peggy Agner 
Rating:
5.0

everyone waqs very helpful except the return person he was on his phone to much

Charles Simpson 
Rating:
4.0

Customer did not leave a comment.

Curtis Burt 
Rating:
5.0

Always a pleasant experience at Fountain St Akron Uhaul, excellent customer service, fast, knowledgeable staff. I will always keep my business here at this location.

Nicholas Rigby 
Rating:
5.0

Customer did not leave a comment.

Michael Welch  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carlee Livaich  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela Woodall Caine  |  First Impressions 
Rating:
1.0

There should never be storage upstairs, never without an elevator,..the worst thing ever, never again will I get a storage that has an upstairs,..very bad and dumb idea!!!

Drew Scruggs  |  First Impressions 
Rating:
5.0

Staff was professional and friendly

Byron Brown  |  First Impressions 
Rating:
1.0

I am concerned that my things that were left in my storage unit was thrown away without someone contacting me. I gave you a call and was told that it looked like trash so you had it thrown away. I need answers.

Sherry Meddley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kelly gaines  |  Overall Experience 
Rating:
4.0

No lighting in my unit and damage to ceiling g

TAKISHA GREEN  |  Overall Experience 
Rating:
2.0

Mice damaged a lot of my items, although there was a trap in there it didn’t serve its purpose. My son checked the trap and there was nothing in it to trap them. Other than that the staff were great!

MARCELLA GIBBS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carlee Livaich  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tamia Bell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shawne Denison-Klun  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dorothy Williams  |  First Impressions 
Rating:
4.0

The back gate was never secured and mostly just falling down. I'm aware that the front gate was always left open anyway but the back gate being left broken in the back, invites trouble especially in that neighborhood. Other than that everything was great. The young man at the desk was always nice.

Molly Ramirez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victor Oliver  |  First Impressions 
Rating:
2.0

Terrible customer service even from the manager

Daisha Dominic  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nieshia lumpkins  |  First Impressions 
Rating:
5.0

Again I just want to say they are agreat team on Fountain St and the service manager is so wonderful very kind and most of all very polite That’s a great team I would go no where but to Fountain St Thank You Fountain St team members

Gaile Hobdy  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

William Graham  |  Overall Experience 
Rating:
3.0

Very convenient

LISA STEVENS  |  Overall Experience 
Rating:
1.0

My debit card was charged several times without notification or permission. I will never use U-Haul again.

Richetta Burno  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Wisener  |  Overall Experience 
Rating:
1.0

No comment it could be better

Debben Miley  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Everett Whitfield  |  Overall Experience 
Rating:
5.0

Storage facility are very clean, Ms Jennifer is so wonderful and helpful, matter of fact the whole team over there is just great.

Gaile Hobdy  |  First Impressions 
Rating:
5.0

The General Manager was very kind and helpful. He went out of his way to help me out. I really appreciate that. Thank You

James Cox  |  Overall Experience 
Rating:
5.0

Your staff was kind it was straight to the point didn't take too much time at all to rent the storage unit. . The pricing is very fair great deal for monthly storage. I appreciate your professionalism and kindness of all of your staff. I will definitely recommend to my friends and family..

David Clark  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TANAJAH HURT  |  Overall Experience 
Rating:
5.0

The Staff was extremely helpful and the facilities were clean and maintained. Storage unit was climate controlled which was a benefit also.

Michael Welch  |  Overall Experience 
Rating:
1.0

Sold my contents after 2.5 months.... had open heart surgery and i NEVER RECEIVED 1 PHONE CALL, EMAIL OR ANYTHING!.... VERY U PROFESSIONAL!....$4000 AND PRICELESS IRREPLACEABLE THINGS SOLD FOR $60!!.... ONLY TIME I WAS NOTIFIED WAS TO TELL ME THINGS WERE SOLD AND I OWED THEM A BALANCE!.... THERE'S NO WAY IN HELLL I'M PAYING YOU GUYS

David Benson  |  Overall Experience 
Rating:
5.0

N/A

Emily Warthman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

charles nesby  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marcus Anderson  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

dana weems  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary Rager  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica Bordner  |  Overall Experience 
Rating:
5.0

The staff that was there the day I checked in went above and beyond the jobs. I am going thru a really difficult time and these ladies were a blessing to me. Thank you to the ladies that helped me. I dont know their names but I call them angels. God bless

Maxine Cunningham  |  First Impressions 
Rating:
5.0

Thank you for excellent service.

DOMINIQUE MONROE  |  Overall Experience 
Rating:
5.0

Thank you for providing a much needed service.

DOMINIQUE MONROE  |  First Impressions 
Rating:
5.0

Sunday 2/27/2022 Everyone was very friendly and helpful. Thanks to everyone that worked that day.

James Cox  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Dalene Young  |  Overall Experience 
Rating:
4.0

Ethan was amazing and very helpful, I greatly appreciate all of the recent staff that I have dealt with. I did have mouse droppings within the unit and some of my belongings but that was the least of my concerns. Thank you!

tanisha davis  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Samuel Tolbert  |  Online Move In 
Rating:
5.0

The only inconvenience was having to go down a set of stairs to get to storage space

Shawne Denison-Klun  |  First Impressions 
Rating:
5.0

I NEED ROAD SIDE ASSISTANCE TO RETURN

Chanel McAlister  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Erik Korvne  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

BILLY BAKER   |  Overall Experience 
Rating:
2.0

I just feel like, when asked for them to work with me on my storage it didn’t happen. I explained to them that I was going through a difficult time and that I just ask for a little more time. When calling them to see if they could work with me to catch up on it. I always got told something different from different people, all the way up until I lost it. I lost everything in that storage. The reason why I got behind was because I lost my husband and I didn’t have any help doing that time.

Erica Brown  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Leon Jones  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Audrey Fury  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LA CRYSTAL BOWERS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TREVIS OWENS  |  First Impressions 
Rating:
2.0

While loading the leftover stuff that didn't fit into the 1 way rental, that staff went into my storage unit and told me that I could not put certain things into the unit which was very concerning to me. He was rude & said I should have reviewed the contract but if certain things weren't allowed I would have that they would have asked or even mentioned it. My things were there 2 weeks, won't ever use or recommend them to anyone!

SUSAN PATTERSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Billie Jarvis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacob Cox  |  Overall Experience 
Rating:
3.0

The individual person who rented me the unit did not tell me it had a lock on it.. I had to go back to the truck get the information who customer service to find out the number to the lock that was on the back of the truck that I used. I lost precious hours of man help.

Andre Elton  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sonya Brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Corrine Griffin  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jamie Savercool  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Samuel Brown  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Cristiana Elower  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Tanisha Foster  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

India Dawson  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Emmaline Thompson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Antoinette Mason  |  Overall Experience 
Rating:
1.0

I opened the door to my unit and it was covered in mouse feces and dead bugs. A mouse trap is in the corner. It is incredibly disgusting. There was a hole in wall at base board level that probably lets the vermin and insects in.

Hannah Crawford  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Maxine Pink  |  First Impressions 
Rating:
4.0

The staff is just plain not very friendly. There’s just no way around it. From set up with the storage unit, stopping in to be by boxes and other supplies, to finally closing out the unit when I was done. They’re just not the slightest bit friendly. Not greeted when I walk up, no “thank you”, and simply nothing but the bare minimum in any interaction. It fascinated me every time just how unfriendly they were. I’ve used other facilities in the area and did not have the same experience, so it’s definitely unique to this one.

Kyle Smith  |  Overall Experience 
Rating:
1.0

The customer service was absolutely terrible. Also found dead mice in the storage unit after moving out. Would not recommend to anyone.

Laymon Carter  |  Overall Experience 
Rating:
2.0

I cancelled my unit and they person on staff did not document this information costing me additional money

janelle McCants  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Billie Jarvis  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Chelsie McNickles  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darrin Mills  |  Overall Experience 
Rating:
1.0

I wrote a pretty scathing google review of this place recently. I’ll defer to that. Staff that won’t greet customers. I went in there yesterday and the office was empty of employees for ten whole minutes. Probably the worst customer service I’ve ever had. Was told like a week ago that mold on my stuff I’d had in storage for a year was my problem. Offered no assistance. Told me to call RepWest and the employee didn’t even know what it was. Completely inarticulate when it came to specifics of their job.

James Bergsten  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

rosalyn robinson  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

India Dawson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wyatt Schwartz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Ballard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Catherine Michna  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nancy Mosher  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark Rimer  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ahlaya Adams  |  Overall Experience 
Rating:
5.0

Thank the management at the fountain st. U-haul for me

gregory graves  |  Overall Experience 
Rating:
5.0

Everything about my rental experience was great. Staff at the location were helpful. The website was easy to navigate. Checkout/move out was simple.

Lori Pesci  |  Overall Experience 
Rating:
3.0

The swipe card never works, I opened my unit and went to my car. Came back to go in and the door locked and the swipe card then said no access. Had to leave my unit open until the next day.

jada lane  |  First Impressions 
Rating:
4.0

Even though it took a long time to finally confirm my room and the room was a bit dirty, I would recommend to other friends.

Cristiana Elower  |  First Impressions 
Rating:
5.0

It was a good moving experience and very quick .the young lady was very awesome at the counter.

Sonya Brown  |  First Impressions 
Rating:
3.0

While I understand that this is a challenge for this type of facility anywhere, it is nonetheless disconcerting to open a storage locker and find everything covered in mouse droppings and a dead mouse

Stephen Bruce  |  Overall Experience 
Rating:
5.0

Very helpful employees. Would highly recommend!

Bridget Ellsworth  |  Overall Experience 
Rating:
4.0

Pretty good deal for what you get and how close to campus it is. I felt safe and well taken care of despite the high volume of customers.

Audrey Nolte  |  Overall Experience 
Rating:
4.0

The crew did an awesome job and had everything loaded and unloaded in exactly 2 hours; however, my charge was for 3 hours. Please explain the travel time policy?

kelly babcock  |  First Impressions 
Rating:
5.0

Quick service

Wyatt Schwartz  |  First Impressions 
Rating:
5.0

Christina V. was amazing. She helped us cancel a strg. unit at another facility and rebook us at hers instead. She was very friendly and helpful with van rental as well. Would HIGHLY recommend!

Bridget Ellsworth  |  First Impressions 
Rating:
1.0

i WAS TOLD SEVERAL MISLEADING THINGS BY ONE OF THE EMPLOYEES AND THEN WAS TOLD SOMETHING COMPLETELY DIFFERENT FROM ONE OF THE OTHER EMPLOYEES. Actions were taken regarding my truck rental that I didn

Vince Morvatz  |  First Impressions 
Rating:
2.0

Got my items out of storage and there was mice feces Everywhere in my things smh

adam harouff  |  Overall Experience 
Rating:
5.0

Staff was nice... Storage was clean.. only reason I wouldn't recommend is because it's outside.. for the same price I could b inside.. fo figure right?.... But very convenient

Dionzha Lewis  |  Overall Experience 
Rating:
1.0

It was the worst experience I’ve had ever from a merchant providing a service ever in my life.... I Will not do business with UHaul ever again.... !!

jataria tucker  |  Overall Experience 
Rating:
3.0

Nice staff, always clean & well lit. I had a few issues. I was never able to pay my contract online from home or while onsite The office always seemed understaffed, always a 10-15 min wait for help.

Alexis Shuler  |  Overall Experience 
Rating:
1.0

Worst storage company and the rudest staff 've ever dealt with. I'm going to spread all over social media TO AVOID USING UHAUL STORAGE AT UNIVERSITY OF AKRON AT ALL COST. Grade = F

rodger overfield  |  Overall Experience 
Rating:
5.0

I had a very easy and prompt visit. She was very helpful.

Robert null  |  Overall Experience 
Rating:
4.0

Na

Marisa Keller  |  Reservation 
Rating:
1.0

Everything went downhill when the old manager left. New manager is hard to get a hold of and the new staff has no clue and are rude. I should have moved out months ago.

MELODY ashley  |  Overall Experience 
Rating:
4.0

I had a nice experience. However, I think it would be great if you guys can install little lights in the rooms. It will make move in and out a lot easier.

Alonbra Lopez  |  Overall Experience 
Rating:
5.0

We were very pleased with our unit and the friendly staff. Never had any issues while renting the unit, they really keep the lot VERY CLEAN. Professional staff and always smiles. Definitely Great.

Rebecca Broxton Borries  |  Overall Experience 
Rating:
5.0

great

ROBERT REICH  |  Overall Experience 
Rating:
1.0

I reserved a storage unit and Uhaul canceled it the same day and claimed to not know why. I was left with no storage space except a more expensive unit in another location. Can never reach them.

REBECCA GREENE  |  Reservation 
Rating:
2.0

Kept sending late notice letters even after I moved out of the facility.

dirassa samake  |  Overall Experience 
Rating:
4.0

No problems

Annette West  |  Overall Experience 
Rating:
5.0

Secure yes. No light. Great access hours and people.

Charles Benford  |  Overall Experience 
No reviews have been submitted for this location.

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