Customer Reviews for U-Haul Moving & Storage of University City

5,130 comentarios

7270 Olive Blvd   University City, MO 63130
(@ Midland Blvd)

(314) 862-4433

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(314) 862-4433

7270 Olive Blvd
University City, MO 63130
(@ Midland Blvd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Great customer service and fast. I've used this location multiple times and will always refer friends and family to this location.

TAMIKO M. 
Rating:
4.0

Customer did not leave a comment.

Fuyi L. 
Rating:
5.0

The driving experience of the truck was not all that great… steering of the truck was horrible, I had to really sit up and pay attention to the driving and steering for fear that I may have traveled over into the next lane, I literally had to drive with two hands to keep the truck in my lane. that was not a good experience for me and I have driven vehicles that size before and never had to drive like that, but other than that the experience with the clerk was GREAT and he was very patient with me

TRAYCE M. 
Rating:
5.0

Customer did not leave a comment.

Matthew R. 
Rating:
5.0

Customer did not leave a comment.

KINNER A. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY G. 
Rating:
5.0

This time I met a very refined professional person behind the counter and he was fast efficient and very attentive to the details. Usually it has not been the case during prior rentals. Having good, courteous and knowledgeable staff really helps. It was an excellent experience this time.

sukhdev S. 
Rating:
5.0

Customer did not leave a comment.

JUDITH G. 
Rating:
5.0

The employee who assisted us was incredibly efficient and very friendly. He made us feel like valued customers, and we certainly would return to this location due to his customer service.

Steven C. 
Rating:
5.0

Customer did not leave a comment.

chris C. 
Rating:
5.0

My visit was great the staff was friendly and helpful

Mauriell L. 
Rating:
5.0

The whole process was simple and easy, and everyone was helpful and friendly. Would definitely use again.

Melody B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrew Y. 
Rating:
5.0

Customer did not leave a comment.

Diedre P. 
Rating:
5.0

Customer did not leave a comment.

FLOYD W. 
Rating:
5.0

Great customer service very helpful and the truck handled well.

ROBERT M. 
Rating:
2.0

The truck we picked up needed alignment or something it's far as the whole drive we were in a hurry to pick up the items on a time schedule and did not have time to take it back to get another one it was horrible pulling to the left pulling to the right driving slow the truck needs maintenance and on top of that we put extra gas in the truck and we were charged $23 and some change for gas and I had to call back and see what was going on they say I'm supposed to get a refund I thought that was horrible I was very insulted

CORNELIA J. 
Rating:
5.0

Customer did not leave a comment.

Neil Z. 
Rating:
5.0

Customer did not leave a comment.

Halie W. 
Rating:
5.0

The Guy who helped me his name starts with an "M", I called him Marcus but it was something like Marvis. Well, he was very helpful and friendly. I am definitely only recommending this place because of him.

FELICIA M. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER H. 
Rating:
5.0

Customer did not leave a comment.

Ricky C. 
Rating:
5.0

Customer did not leave a comment.

Sean M. 
Rating:
5.0

Customer did not leave a comment.

LaToya C. 
Rating:
5.0

Customer did not leave a comment.

Ben L. 
Rating:
5.0

Pleasant and quick

STEPHEN R. 
Rating:
5.0

Customer did not leave a comment.

SHERITA T. 
Rating:
5.0

The gentleman at this location was friendly, helpful, and made sure I was aware of everything I needed to do. He helped with everything and made it a good experience.

RICHARD C. 
Rating:
5.0

Customer did not leave a comment.

Kevin W. 
Rating:
5.0

Make sure online inventory is up to date -- 5x8 covered trailer said in stock online but was not instore

Dan H. 
Rating:
4.0

Customer did not leave a comment.

HANNAH L. 
Rating:
5.0

Customer did not leave a comment.

Alexander K. 
Rating:
5.0

Customer did not leave a comment.

KENNETH S. 
Rating:
5.0

Customer did not leave a comment.

Steven D. 
Rating:
4.0

Customer did not leave a comment.

SHAWANNA M. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN L. 
Rating:
2.0

extremely slow check-in (only one person on-site) agent had to try three different ways to find reservation even though I had a printed copy with the reservation number on it this was not a convenient location, but when I made the reservation, your system showed that it had the equipment I wanted…but it turned out the location did NOT have the desired equipment so I had to take a different kind of equipment

James O and C. 
Rating:
5.0

Customer did not leave a comment.

YULANDA B. 
Rating:
3.0

we rented last minute was told they did not have the unit we wanted but at last minute they did we were renting for sat and sunday, we had rented a 10 foot truck the last 2 weeks prior and a stoeage unit from uhaul we are cleaning out a pole barn . they called us sunday afyernoon wanting the truck back right away, said it was suppose to be back thay morning ,we had thought it was 0am monday so we had to jump up and skurry around ,enpty it , clean it did not have time to fill the gas up the week before we overfilled the gas, no credit for that this time charged extra for gas. the week before our charge was $212 this weej $268 we drove te same distance

Kirk R. 
Rating:
5.0

Customer did not leave a comment.

Anthony P. 
Rating:
5.0

Customer did not leave a comment.

JIMMIE C. 
Rating:
5.0

Customer did not leave a comment.

Everett J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shakira S. 
Rating:
5.0

Everyone gave excellent service

Erina S. 
Rating:
5.0

The team working was awesome. Pick up and drop off was fast and efficient.

Brent B. 
Rating:
5.0

The website wouldn't load on checkout. So I just dropped the key in the lockbox. Other than that everything went great.

DAVID J. 
Rating:
5.0

I only dropped off here - picked up somewhere else. 1) As soon as I parked and stepped around the back of the truck to head to the counter, the guy was out the door already. 2) Checked me in promptly and and checked the mileage and gas level right away. Notified me of the charge adjustment since the drive was a few miles over the original estimate. 3) No muss, no fuss. 4) Also, a few weeks before I rented, I stopped by to check out the trucks in order to determine which size. The (same) guy showed me a couple of models and answered my questions. Very helpful.

MARK R. 
Rating:
4.0

Good experience. The mobile pickup and drop off service is very convenient. Especially the drop off

Bryan E. 
Rating:
5.0

This location has been consistently good to me for years.

TRAVIS C. 
Rating:
5.0

Service is amazing very polite staff

SHARON W. 
Rating:
5.0

Excellent service.

Christopher T. 
Rating:
5.0

Customer did not leave a comment.

CARL B. 
Rating:
5.0

Customer did not leave a comment.

TERESE G. 
Rating:
4.0

Customer did not leave a comment.

SAMUEL S. 
Rating:
5.0

Customer did not leave a comment.

Yuan Y. 
Rating:
3.0

This "verification" process is new and something that should have been made clear. It was difficult for me to get someone to take a call verifying WHATEVER it was you needed them to verify about me before I could pick up my truck. U-Haul needs to tell people ahead of time that this NEW step has been included. Also, the person at the location was rude when I explained to him that I wasn't aware of this requirement and didn't have anyone available to call.

Christopher H. 
Rating:
5.0

Customer did not leave a comment.

BONITA K. 
Rating:
5.0

Customer did not leave a comment.

DONNA G. 
Rating:
5.0

Customer did not leave a comment.

FLOYD W. 
Rating:
4.0

Had bit of a wait to start then everything went smoothly. Great customer service by the man who processed our rental and checked which adapter I needed for the 4 pin connection to the trailer wiring. Same gentleman checked the trailer back in with great customer service agan.

ANDREW JASON L. 
Rating:
5.0

Customer did not leave a comment.

Qiana P. 
Rating:
3.0

Customer did not leave a comment.

Juan N. 
Rating:
5.0

Customer did not leave a comment.

Joe S. 
Rating:
5.0

nothing the services was good

DAVIS A. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY D. 
Rating:
5.0

The gentleman that checked me in was very informative!

Ellen H. 
Rating:
4.0

Customer did not leave a comment.

Harlan H. 
Rating:
5.0

Customer did not leave a comment.

GLORIA S. 
Rating:
4.0

:)

NICOLE P. 
Rating:
5.0

Customer did not leave a comment.

robert B. 
Rating:
5.0

Customer did not leave a comment.

SERGIY Y. 
Rating:
5.0

Customer did not leave a comment.

SHENA H. 
Rating:
5.0

Customer did not leave a comment.

SOPHIA S. 
Rating:
1.0

Truck was not at location I booked on line. The truck had a large area of dried tar. On the floor by the door. Charge and switched account to driver not my account. Didn't use my credit card on file. Huge mess , only 2 people working at opening. Waited over 30 min to get the reserved truck. So if you have alot of opening reservations, put more people on. Disappointed customer

JOSHUA S. 
Rating:
5.0

Customer did not leave a comment.

Daniel H. 
Rating:
5.0

Customer did not leave a comment.

GREGORY R. 
Rating:
5.0

The gentleman that assisted me was great. I don't know his name but he was pleasant and Professional.

PETER M. 
Rating:
5.0

Customer did not leave a comment.

NICOLE P. 
Rating:
4.0

make customers aware of all the rates and miscellaneous charges.at initial pickup.

DERRICK H. 
Rating:
5.0

Customer did not leave a comment.

ROSS M. 
Rating:
5.0

Customer did not leave a comment.

Cornelius M. 
Rating:
5.0

Be using the company for years when moving always great services.

DENISE C. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE T. 
Rating:
5.0

Customer did not leave a comment.

RICHARD W. 
Rating:
5.0

Truck smelled

ZINA D. 
Rating:
5.0

Customer did not leave a comment.

TANTISHA R. 
Rating:
5.0

Customer did not leave a comment.

MELISSA K. 
Rating:
5.0

There is nothing that needs improving. Wes Sykes was amazing and made sure everything went smoothly. Corporate needs to send him to the Hyde Park location in Chicago. He can train them on how to treat customers.

PARIS S. 
Rating:
5.0

Customer did not leave a comment.

Jack F. 
Rating:
5.0

I have been used U-Haul on Olive since I moved to St Louis. The facility under West's Management is always the best services.

NELLA P. 
Rating:
1.0

Be better

Ben A. 
Rating:
4.0

Customer did not leave a comment.

CLAIRITA G. 
Rating:
4.0

Customer did not leave a comment.

Harry J. 
Rating:
1.0

Screwed up my order

Sara B. 
Rating:
5.0

Customer did not leave a comment.

KALA J. 
Rating:
5.0

Don't change anything. This location is top notch. The staff is always friendly and helpful.

DAVID W. 
Rating:
5.0

Customer did not leave a comment.

Rease M. 
Rating:
4.0

Customer did not leave a comment.

Kristyn D. 
Rating:
1.0

Not change the drop of location without properly communicating with the customer

Carl H. 
Rating:
4.0

Truck inside is quite clean and easy load rail was very useful to moving with furniture dolly but if they provide the bending rope or bending supplies together, it was easy to fix the one or two package loading. I purchase the additional rope for this. and oil price is so high I only used the 14 miles (3 mile distance) but they charged around 50 dollars... so high and painful to me.. so be sure when you return your truck make it over level than you received level, or they paid even there no differences.

Jong Hee S. 
Rating:
5.0

Customer did not leave a comment.

MILLICENT D. 
Rating:
5.0

The young man who helped me (Cladis? - the one with the nose ring) was extremely polite and professional. He immediately acknowledged me when I came in and he was still helping another customer and apologized for my wait. He looked for and found an option when I was not satisfied with the 1st option,. He made sure that I understood everything and even held the door for me. He is to be commended!!!!

Twinda M.  |  First Impressions 
Rating:
5.0

Very Helpful Young Men

Alva P.  |  Online Move In 
Rating:
5.0

The young man, who chked me out was helpful. He answered my questions. He was knowledgeable and friendly

YVONNE J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Juan M.  |  First Impressions 
Rating:
5.0

PROFESSIONAL, FRIENDLY, COMPETENT MARVIS AND WES

Leonard W.  |  First Impressions 
No reviews have been submitted for this location.

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