Customer Reviews for U-Haul Moving & Storage of University City

5,130 comentarios

7270 Olive Blvd   University City, MO 63130
(@ Midland Blvd)

(314) 862-4433

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(314) 862-4433

7270 Olive Blvd
University City, MO 63130
(@ Midland Blvd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Great customer service and fast. I've used this location multiple times and will always refer friends and family to this location.

TAMIKO M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Fuyi L. 
Clasificación:
5.0

The driving experience of the truck was not all that great… steering of the truck was horrible, I had to really sit up and pay attention to the driving and steering for fear that I may have traveled over into the next lane, I literally had to drive with two hands to keep the truck in my lane. that was not a good experience for me and I have driven vehicles that size before and never had to drive like that, but other than that the experience with the clerk was GREAT and he was very patient with me

TRAYCE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew R. 
Clasificación:
5.0

El cliente no dejó un comentario.

KINNER A. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIMBERLY G. 
Clasificación:
5.0

This time I met a very refined professional person behind the counter and he was fast efficient and very attentive to the details. Usually it has not been the case during prior rentals. Having good, courteous and knowledgeable staff really helps. It was an excellent experience this time.

sukhdev S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUDITH G. 
Clasificación:
5.0

The employee who assisted us was incredibly efficient and very friendly. He made us feel like valued customers, and we certainly would return to this location due to his customer service.

Steven C. 
Clasificación:
5.0

El cliente no dejó un comentario.

chris C. 
Clasificación:
5.0

My visit was great the staff was friendly and helpful

Mauriell L. 
Clasificación:
5.0

The whole process was simple and easy, and everyone was helpful and friendly. Would definitely use again.

Melody B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diedre P. 
Clasificación:
5.0

El cliente no dejó un comentario.

FLOYD W. 
Clasificación:
5.0

Great customer service very helpful and the truck handled well.

ROBERT M. 
Clasificación:
2.0

The truck we picked up needed alignment or something it's far as the whole drive we were in a hurry to pick up the items on a time schedule and did not have time to take it back to get another one it was horrible pulling to the left pulling to the right driving slow the truck needs maintenance and on top of that we put extra gas in the truck and we were charged $23 and some change for gas and I had to call back and see what was going on they say I'm supposed to get a refund I thought that was horrible I was very insulted

CORNELIA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Neil Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Halie W. 
Clasificación:
5.0

The Guy who helped me his name starts with an "M", I called him Marcus but it was something like Marvis. Well, he was very helpful and friendly. I am definitely only recommending this place because of him.

FELICIA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNIFER H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricky C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean M. 
Clasificación:
5.0

El cliente no dejó un comentario.

LaToya C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ben L. 
Clasificación:
5.0

Pleasant and quick

STEPHEN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHERITA T. 
Clasificación:
5.0

The gentleman at this location was friendly, helpful, and made sure I was aware of everything I needed to do. He helped with everything and made it a good experience.

RICHARD C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin W. 
Clasificación:
5.0

Make sure online inventory is up to date -- 5x8 covered trailer said in stock online but was not instore

Dan H. 
Clasificación:
4.0

El cliente no dejó un comentario.

HANNAH L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexander K. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven D. 
Clasificación:
4.0

El cliente no dejó un comentario.

SHAWANNA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN L. 
Clasificación:
2.0

extremely slow check-in (only one person on-site) agent had to try three different ways to find reservation even though I had a printed copy with the reservation number on it this was not a convenient location, but when I made the reservation, your system showed that it had the equipment I wanted…but it turned out the location did NOT have the desired equipment so I had to take a different kind of equipment

James O and C. 
Clasificación:
5.0

El cliente no dejó un comentario.

YULANDA B. 
Clasificación:
3.0

we rented last minute was told they did not have the unit we wanted but at last minute they did we were renting for sat and sunday, we had rented a 10 foot truck the last 2 weeks prior and a stoeage unit from uhaul we are cleaning out a pole barn . they called us sunday afyernoon wanting the truck back right away, said it was suppose to be back thay morning ,we had thought it was 0am monday so we had to jump up and skurry around ,enpty it , clean it did not have time to fill the gas up the week before we overfilled the gas, no credit for that this time charged extra for gas. the week before our charge was $212 this weej $268 we drove te same distance

Kirk R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JIMMIE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Everett J.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Shakira S. 
Clasificación:
5.0

Everyone gave excellent service

Erina S. 
Clasificación:
5.0

The team working was awesome. Pick up and drop off was fast and efficient.

Brent B. 
Clasificación:
5.0

The website wouldn't load on checkout. So I just dropped the key in the lockbox. Other than that everything went great.

DAVID J. 
Clasificación:
5.0

I only dropped off here - picked up somewhere else. 1) As soon as I parked and stepped around the back of the truck to head to the counter, the guy was out the door already. 2) Checked me in promptly and and checked the mileage and gas level right away. Notified me of the charge adjustment since the drive was a few miles over the original estimate. 3) No muss, no fuss. 4) Also, a few weeks before I rented, I stopped by to check out the trucks in order to determine which size. The (same) guy showed me a couple of models and answered my questions. Very helpful.

MARK R. 
Clasificación:
4.0

Good experience. The mobile pickup and drop off service is very convenient. Especially the drop off

Bryan E. 
Clasificación:
5.0

This location has been consistently good to me for years.

TRAVIS C. 
Clasificación:
5.0

Service is amazing very polite staff

SHARON W. 
Clasificación:
5.0

Excellent service.

Christopher T. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERESE G. 
Clasificación:
4.0

El cliente no dejó un comentario.

SAMUEL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yuan Y. 
Clasificación:
3.0

This "verification" process is new and something that should have been made clear. It was difficult for me to get someone to take a call verifying WHATEVER it was you needed them to verify about me before I could pick up my truck. U-Haul needs to tell people ahead of time that this NEW step has been included. Also, the person at the location was rude when I explained to him that I wasn't aware of this requirement and didn't have anyone available to call.

Christopher H. 
Clasificación:
5.0

El cliente no dejó un comentario.

BONITA K. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONNA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

FLOYD W. 
Clasificación:
4.0

Had bit of a wait to start then everything went smoothly. Great customer service by the man who processed our rental and checked which adapter I needed for the 4 pin connection to the trailer wiring. Same gentleman checked the trailer back in with great customer service agan.

ANDREW JASON L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Qiana P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Juan N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe S. 
Clasificación:
5.0

nothing the services was good

DAVIS A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY D. 
Clasificación:
5.0

The gentleman that checked me in was very informative!

Ellen H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Harlan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

GLORIA S. 
Clasificación:
4.0

:)

NICOLE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

robert B. 
Clasificación:
5.0

El cliente no dejó un comentario.

SERGIY Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHENA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

SOPHIA S. 
Clasificación:
1.0

Truck was not at location I booked on line. The truck had a large area of dried tar. On the floor by the door. Charge and switched account to driver not my account. Didn't use my credit card on file. Huge mess , only 2 people working at opening. Waited over 30 min to get the reserved truck. So if you have alot of opening reservations, put more people on. Disappointed customer

JOSHUA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel H. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY R. 
Clasificación:
5.0

The gentleman that assisted me was great. I don't know his name but he was pleasant and Professional.

PETER M. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICOLE P. 
Clasificación:
4.0

make customers aware of all the rates and miscellaneous charges.at initial pickup.

DERRICK H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROSS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cornelius M. 
Clasificación:
5.0

Be using the company for years when moving always great services.

DENISE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELLE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD W. 
Clasificación:
5.0

Truck smelled

ZINA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

TANTISHA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MELISSA K. 
Clasificación:
5.0

There is nothing that needs improving. Wes Sykes was amazing and made sure everything went smoothly. Corporate needs to send him to the Hyde Park location in Chicago. He can train them on how to treat customers.

PARIS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jack F. 
Clasificación:
5.0

I have been used U-Haul on Olive since I moved to St Louis. The facility under West's Management is always the best services.

NELLA P. 
Clasificación:
1.0

Be better

Ben A. 
Clasificación:
4.0

El cliente no dejó un comentario.

CLAIRITA G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Harry J. 
Clasificación:
1.0

Screwed up my order

Sara B. 
Clasificación:
5.0

El cliente no dejó un comentario.

KALA J. 
Clasificación:
5.0

Don't change anything. This location is top notch. The staff is always friendly and helpful.

DAVID W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rease M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kristyn D. 
Clasificación:
1.0

Not change the drop of location without properly communicating with the customer

Carl H. 
Clasificación:
4.0

Truck inside is quite clean and easy load rail was very useful to moving with furniture dolly but if they provide the bending rope or bending supplies together, it was easy to fix the one or two package loading. I purchase the additional rope for this. and oil price is so high I only used the 14 miles (3 mile distance) but they charged around 50 dollars... so high and painful to me.. so be sure when you return your truck make it over level than you received level, or they paid even there no differences.

Jong Hee S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MILLICENT D. 
Clasificación:
5.0

The young man who helped me (Cladis? - the one with the nose ring) was extremely polite and professional. He immediately acknowledged me when I came in and he was still helping another customer and apologized for my wait. He looked for and found an option when I was not satisfied with the 1st option,. He made sure that I understood everything and even held the door for me. He is to be commended!!!!

Twinda M.  |  First Impressions 
Clasificación:
5.0

Very Helpful Young Men

Alva P.  |  Online Move In 
Clasificación:
5.0

The young man, who chked me out was helpful. He answered my questions. He was knowledgeable and friendly

YVONNE J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan M.  |  First Impressions 
Clasificación:
5.0

PROFESSIONAL, FRIENDLY, COMPETENT MARVIS AND WES

Leonard W.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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