Comentarios de los clientes para U-Haul Moving & Storage of Ukiah

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Ukiah

Clasificación general:

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James S.
Clasificación:

All your staff are top shelf ! Very helpful and attended to business quickly and professionally .One young lady also helped me with local information as I'm from Redding ,Ca ..That really helped save me time and energy .I shall refer all friends and associates to your outlet .Thank you !

Marc G.
Clasificación:

Your website doesn't work The location took over one hour to check me out The equipment rented to me did not have a spare tire and when I returned it they accuse me of stealing the spare tire even though they noted that it was missing when I rented the truck Frankly speaking the staff are kind of dumb

Inez L.
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El cliente no dejó un comentario.

amanda c. | Overall Experience |
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El cliente no dejó un comentario.

AMY G.
Clasificación:

I returned my pick up truck and a car hauler on Feb 13th. I pulled up to the return area and no one was there. Had to wait a bit when finally two people showed up, jumped in to the two vehicles ahead of us to make room for the truck and car hauler I had. When they approached me, the guy comes at me aggressively, what did you haul on the trailer. I said a car. Rolls his eyes says what kind of car. I told him an Altima. She says I got a call that an armada was seen being unloaded and the pick up truck went off the ground. How unprofessional! I dropped my car off at auto repair shop. The girl looking over the truck yells out YOU HAVE DAMAGE TO THE TRUCK HERE. it wasn't damage to the truck, literally the $19.99 a day sticker somehow got a scratch mark on it, but still very much able to read what it said. She says do you want to use the card on file and I answered yes she immediately charged it when I was talking to her about the miles that I already paid for and feel as ifI was being double charged for. It was really inconvenient having to bring the truck back to Ukiah which was 200 miles away from where I was staying and there is literally a UHAUL office less than 5 miles away.

Trent J.
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Everything went as one could hope for. No improvements are seen as necessary

David K.
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El cliente no dejó un comentario.

Vincent K.
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El cliente no dejó un comentario.

Kevin C.
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Friendly and professional staff and the rental equipment worked as needed!

Glen D.
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your staff is grate to work with and vary help full Glen Dye

JESUS L.
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The truck I rented was not washed, the windshield was full of bugs, and the truck did not seem very well maintained. It worked for what I needed it for, but I expected something a lot nicer. It was "beat up" to say the least. I will think twice before I rent from U-Haul again.

Dylan K.
Clasificación:

Took 3 phone numbers to rent a uhaul. Who the heck has 3 phone numbers...

GEORGE P.
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Although the location was busy, the lone employee was friendly and helpful—he was really hustling!

BARBARA R.
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Great customer service

Kathy R.
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El cliente no dejó un comentario.

Cory M.
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Customer service was great. Over all, great

William B.
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The staff at uhaul ukiah are the best. I rent from them almost weekly and David the manager is always friendly, personable and helpful.

Vernon B.
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El cliente no dejó un comentario.

Stephen S.
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El cliente no dejó un comentario.

Matt W.
Clasificación:

Terrible customer service and they ripped me off 100 bucks. Never using uhaul again

Bryan B.
Clasificación:

Your team in Ukiah is great. They are professional and polite and they deliver. Thank you Uhaul. Through many ups and downs we still can say we love you. And thank you again for your service.

thomas L.
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Trailer shakes like a willow tree when unloaded and the tailgate latches are almost worn through, clean though.

David W.
Clasificación:

quick and easy...will use again

Michael F.
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El cliente no dejó un comentario.

jim S.
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El cliente no dejó un comentario.

Judith M.
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El cliente no dejó un comentario.

Bobby B.
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David was fantastic!

Jason H. | Overall Experience |
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El cliente no dejó un comentario.

Anthony T.
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El cliente no dejó un comentario.

PERRY B.
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El cliente no dejó un comentario.

BILL C.
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El cliente no dejó un comentario.

Ramon P.
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El cliente no dejó un comentario.

ryan G.
Clasificación:

The cab of the truck had an odor. I need to mention that this location was over 80 miles one way further then the location I selected. I also only had 1/2 tank of gas. I expected a full tank.

Jonah C.
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El cliente no dejó un comentario.

Vanessa J.
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El cliente no dejó un comentario.

MARIA V.
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You guys have great service and very helpful people. Exelent customer service

Lisa M.
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El cliente no dejó un comentario.

David J.
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El cliente no dejó un comentario.

ANTHONY P.
Clasificación:

David was exceptionally cool under pressure I was miffed to begin with that my pick up was changed the day before my move Which amounted to an additional 50 Miles. David went through a series of questions that Irritated me further Such as; a second and third Contact number- In order for me to rent the uhaul I repeatedly asked him why this was necessary And while he wouldn't / couldn't explain He did keep his poise And remained professional during our transaction Thanks David A Palma

john m. | Overall Experience |
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El cliente no dejó un comentario.

ROBERT N.
Clasificación:

Get the marijuana smell out of the truck. It is nauseating and caused me to get stopped because the officer could smell marijuana emanating from the back. This is not acceptable.

Nicolealexandra H. | Overall Experience |
Clasificación:

There were no large units available and the second floor units are difficult to access with only stairs when moving large amounts of items. Staff was great.

scott M.
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not enough help or info on pickup or hookup. I had to "do all of the work"

David R.
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El cliente no dejó un comentario.

Joel C.
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Bad customer service not helpful at all

David S.
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The truck smelled of marijuana. The longer we had it in the sun closed up with our belongings in it the worse it got. My movers thought I had a weed farm. My furniture smells. Glad we didn't get pulled over by the police.

Wulf P.
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El cliente no dejó un comentario.

Colin N.
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El cliente no dejó un comentario.

Eric S.
Clasificación:

Trailer should have had a running light fixed and a rivet replaced, but supply in CA was so short I was happy to drive 60 miles over the mountains to pick it up and get my hands on it as soon as possible. However p, trailer performed great on a coast to coast move.

Frederick C.
Clasificación:

El cliente no dejó un comentario.

ROBIN W.
Clasificación:

Have the truck we ordered.

MONIQUE A.
Clasificación:

When I was went to return the truck I rented the guy saw me walking up to the door, he looked at me locked the door and turned off the lights. When I knocked on the door he was rude and refused to let me return the truck, he rudely told me to use the drop box. I told him sir you just saw us pull up and walk to the doors and you locked us out. He said use the drop box we are closed. He refused to give me his name. 4 days prayer I went to the same location and purchased a bundle of boxes and the same guy refused to help me out with them to my vehicle, another customer helped me with the box bundle I'm 54 and have medical issues and couldn't carry the box bundle, again he refused to give his name. I am extremely unhappy with my u-haul experience. The location of this u-haul is Ukiah California

Chris B.
Clasificación:

Both of the gentlemen that helped with pick up and return were extremely helpful.

AARON N.
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El cliente no dejó un comentario.

FELIX T.
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El cliente no dejó un comentario.

WULF P.
Clasificación:

Great staff! Thanks

Mitzie H.
Clasificación:

great service and quick kick up and drop off

ICIE H.
Clasificación:

El cliente no dejó un comentario.

ruth ann G.
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El cliente no dejó un comentario.

Alice G.
Clasificación:

Uhaul smelled like cigarette and vomit. Drivers side mirror was broken making driving dangerous. Steering wheel was very loose and I had to constantly correct during driving. My trailer was to be picked over 2 hour drive from van and I called and was assured I did not have to pick up in two locations. The move.com movers from the uhaul site I booked to help load never contacted me. These issues are not a result of the actions of the Tacoma uhaul but Ukiah California uhaul. This whole move was made extremely stressful due to my unfortunate choice of using uhaul!

Jerry G.
Clasificación:

I do not think that the attendant was honest in handling our final billing, but it was minor compared with what we have gong on in life.

APRIL P.
Clasificación:

Excellent Service great U-haul !

KEVIN G.
Clasificación:

I had a great experience. The employee, JD (I think that's his name) was very helpful when I returned the trailer. He assisted with taking the trailer off my truck and helped with the paperwork. He was polite and professional.

JEFFREY K.
Clasificación:

El cliente no dejó un comentario.

Monica C.
Clasificación:

The manager is very professional and helpful. The uhaul reservations system is an outright lie. I reserved a truck and drove two hours round trip. No one was at the rental location. My daughter reserved a truck a week in advance no call, they just cancelled her reservation after she called them the day before she moved to verify pick up. I WILL NEVER RECOMMEND UHAUL TO ANYONE- EVER. The manager at the Ukiah Uhaul did his best but he and his staff said they have been experiencing this issue with the online system for months. Why isn't anyone fixing this?! It's crazy to offer reservations on trucks etc when you don't have them.

MICHELLE C.
Clasificación:

Please let customers know that the truck has no ramp. That one thing stopped me from giving this location an excellent rating. We're moving after all so a ramp is really necessary.

Don C.
Clasificación:

The second i gave Uhaul my cell phone number I started getting spam calls from India.

CHARLES H.
Clasificación:

Initially I tried to rent an 8-foot truck from U-Haul on State Street in Ukiah, and I got a confirmation number but on my way there this morning I got a call what I can't answer my phone when I'm driving stating that they didn't have one and I'm just about halfway to Ukiah and they told me to go to Sebastopol so unfortunately then they booked me for two vehicles at Sebastopol I couldn't get the vehicle I wanted in Ukiah so I ended up getting a 10 foot box truck but unfortunately as soon as they had switched reservation to Sebastopol I missed out on getting the money saved by renting the box truck for the same price as a pick up which causing me to spend more money that I needed to I'm not happy with that

roger I.
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Nothing. Tony at location was awesome.

Trent J.
Clasificación:

Great employees and manager. Polite, sincere, consistent qualified service.

Cynthia N.
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El cliente no dejó un comentario.

Brenda B.
Clasificación:

Inside cab clean. Enclosed box walls dirty and everytime I open the truck door I was bowled over by a cannabis smell so powerful that it made me sick. I didn't know about the smell until I had gotten back home. I told the store people at the address where I rented the truck and all I got was sorry. I had the truck from Wednesday to Monday. So not happy with the fact I was not told about the smell when I rented it as the back door was open and being aired out. I even told the store clerk I was using it to deliver pastries for the week. He still said nothing. Would not recommend moving your households in it. That smell will be attached.

Jose H.
Clasificación:

Ustedes nesecitan jente que ayude y tega paciensia con personas que no hablan ingles. tube la experiencia con su trabajador en ukiah yo hablo poco ingles y el lo sabia y no tubo paciensia se reia cuando pregunte por una taila es una persona muy despota . van a perder clientes con el .si no le dicen que tenga paciencia .

Brian J.
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El cliente no dejó un comentario.

JEREMY G.
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El cliente no dejó un comentario.

Romeo C.
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I was not informed that I have limited mileage to used. I have to pay extra when I returned the truck. I thought it's flat rate.

Kathryn R.
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This service was excellent. It makes up for all the poor U-Haul experiences I've had in the past.

Bacchus V.
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El cliente no dejó un comentario.

Ellen G.
Clasificación:

We were contacted less than one day before our contracted pick up time and notified that a trailer was not available at our specified location. We were told to pick up at a location 90 miles away instead. This change added so much time to our trip that we had to travel for an extra day and change our plans, including losing money on a hotel we had to cancel for the first night of travel. Our drop off location did not accept our trailer and we again had to add significant unplanned mileage to our trip to solve this problem. When the customer reserves online they should not have the option to reserve a service that is unavailable for the requested time and location.

Michael G.
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El cliente no dejó un comentario.

Christopher C.
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El cliente no dejó un comentario.

STEVEN D.
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Outstanding service and help from U-Haul at pick up and final destinations.

Kyle C.
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the employee was knowledgeable/efficient/friendly/thorough/accommodating...you want to do what it takes to hold on to him

ESTEBAN H.
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El cliente no dejó un comentario.

Marc L.
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Friendly, polite, and efficient. Vehicle was clean and well maintained. Would definitely do it again.

Charles H.
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El cliente no dejó un comentario.

GERALD I.
Clasificación:

Excellent service. My truck was ready and waiting when I arrived early. When I scheduled my truck the person helped me determine exactly what I needed and they were correct. I was able to complete my moving project efficiently and return the truck. It was a very good experience overall from scheduling to completion.

VIOLET M.
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El cliente no dejó un comentario.

Kathy H.
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El cliente no dejó un comentario.

Richard T.
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El cliente no dejó un comentario.

david M.
Clasificación:

I was over charged for moving blankets. We rented 12 and was charged for 18. Over charged $10. I noticed after I let the facility.

Christine F.
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There was dirt / heavy dust in the back of the van, which got on all my furniture. I should have hosed it down first.

Janice T.
Clasificación:

U-Haul has got to find a better system to insure a truck rental is locally available as per the reservation made. I read other reviews so shouldn't have been surprised when the Saturday evening prior to Monday morning pick-up, I was notified that I had an even larger truck to drive (i really should have gotten a 10-15 ft truck but was forced to drive a 20 ft.) that had to be picked up an 1.5 hours north of me, (driving toward fires btw). U-Haul also changed the pick-up time from 9 am to 2:30. All of this made me have to push back my plans for a day later, not to mention calling the movers on both ends to see if they could accommodate the change as well. Thank God, each could. It was my first time ever driving this large of equipment and towing, but after I got more comfortable, I have to say I'm pretty proud of myself-- the truck and auto trailer worked great. A little side note: Do NOT try to adjust the driver's side mirror.

jim W.
Clasificación:

El cliente no dejó un comentario.

JESSE M.
Clasificación:

This summer my family and I moved between towns. When moving out I reserved a truck a week in advance, was assured it would be there, and the day before I was to pick it up I had to drive 40 miles out of my way to get it because it was no longer at the location I've been promised. Now, a couple months later when we were moving into our newly purchased home, I tried to reserve movers and a truck through your service. I had two sets of movers cancel on me and, yet again the truck I ordered was not available. In this case I was able to pick it up at the agreed upon location but had to drive an additional three hours to return it rather than being able to drop it off at my destination as I had originally reserved. I will never be working with you Paul again. Whatever costs cutting measures you've implemented that have led to a 100% failure rate for me should immediately be reversed.

Valerie C.
Clasificación:

Wonderful experience!

BENJAMIN N. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Corinne J.
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El cliente no dejó un comentario.

Clinton R.
Clasificación:

No problems. Excellent in all ways.

Maria V.
Clasificación:

Quick and easy service.

Jared H.
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El cliente no dejó un comentario.

Thomas F.
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El cliente no dejó un comentario.

Justin C.
Clasificación:

Nothing the gal there was great!

LANA I.
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El cliente no dejó un comentario.

Winat S.
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El cliente no dejó un comentario.

VALERIE W. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

BENJAMIN N. | First Impressions |
Clasificación:

david hoffart at ukiah uhaul storage was friendly and helpful.

Tammy K. | Overall Experience |
Clasificación:

My access code never worked. One time my lock was on a different storage unit. Nobody could tell me how that happened. When I moved out and wanted my money back for my months that were prepaid they told my that I couldn't get it back. It wasn't until I had my boyfriend come in to help me that they "called" someone and figured it out. I would not recommend anyone to this place.

Rebecca T. | Overall Experience |
Clasificación:

Excellent customer service!

gloria g. | Overall Experience |
Clasificación:

During the time I used the storage I never had a problem. I felt my items were safe. Thanks for everything.

Dee P. | Overall Experience |
Clasificación:

Temperature not always where it should be. Appreciate the recent paint/clean up.

James H. | First Impressions |
Clasificación:

Pick up was relatively quick. There was a problem with the storage unit, but the destination Uhaul in Ukiah was very accommodating and worked with me on my timeline.

Susan A. | Overall Experience |
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The Uhaul in Ukiah CA. Storage actually smells like rats.. And they close at 7 so i get off work at 6 dnt have much time... Other than that love the staff.. Very kind and helpful

loni n. | First Impressions |
Clasificación:

Staff truly understands how to deliver EXCELLENT customer service.

Thomas S. | Overall Experience |
Clasificación:

Thanks!

Susan O. | Overall Experience |
Clasificación:

My best to Jen and David... They have such wonderful personalities that r experience there was so awesome... One thing i didnt care for was how cold it was inside... Made it hard for me to sort throug

SARAH T. | Overall Experience |
Clasificación:

Every time I’d call corporate about the filthy units and the rats in my things they’d raise my rent and still do absolutely nothing. I want my $10/ month insurance fee back!

steven d. | Overall Experience |
Clasificación:

only one person staffing this location - they NEVER answer the phone.

Christine A. | Overall Experience |
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Had UBox shipped from Colorado. UHaul chose Ukiah. Couldn't deliver and couldn't provide a solution. Go to UBox and it had been broken into. No one notified me and no one helped me with next steps.

Thomas S. | Reservation |
Clasificación:

Very helpful in getting me set up with a new storage unit, and helping resolve problems from the rental.

Maria S. | Overall Experience |
Clasificación:

My pod was broken into and they did not call. They never answer their phone and are not helpful. I made a reservation to have the pod on a trailer to take it empty it and it was not ready when we arri

Terese B. | Overall Experience |
Clasificación:

Great service!

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