Comentarios del cliente para U-Haul Moving & Storage of U-City

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of U-City

Grado total:

Los comentarios sin texto están actualmente ocultos. Mostrarlos mostrados. Desea ocultarlos

Harry H. en

Grado:

El cliente no dejó un comentario.

Mitchell O. en

Grado:

Always easy and quality vans.

Jenna S. en

Grado:

El cliente no dejó un comentario.

Donald N. en

Grado:

Not a thing. Everything went really well.

Dona S. en

Grado:

El cliente no dejó un comentario.

dale h. en

Grado:

El cliente no dejó un comentario.

Sylvia F. en

Grado:

El cliente no dejó un comentario.

Julian C. en

Grado:

El cliente no dejó un comentario.

Rob S. en

Grado:

Showed up at 5:03pm (for a 5pm return time) while the workers were just closing down. I had stopped to sweep out and clean the unit. Was told I would probably be charged a late fee as they didn’t want to close me out 3 minutes past closing. I was charged and there was no explanation as to why the workers wouldn’t have taken the time while they were still there to simply click “returned”. I understand I was 3 minutes late, but the lack of customer service to try and help was what really bothered me.

Paddy M. en

Grado:

El cliente no dejó un comentario.

Stanley F. en

Grado:

El cliente no dejó un comentario.

Rose L. en

Grado:

El cliente no dejó un comentario.

Joseph C. en

Grado:

El cliente no dejó un comentario.

Douglas F. en

Grado:

El cliente no dejó un comentario.

David G. en

Grado:

the trailer was clean and ready to go other than the axle alignment was not good the trailer didn't track very good at all which made it weave back and forth glad i wasnt going cross country

Ronnie V. en

Grado:

Both gentleman working that day, did an awesome job and very friendly

Daniel H. en

Grado:

El cliente no dejó un comentario.

Jennifer W. en

Grado:

El cliente no dejó un comentario.

royce s. en

Grado:

El cliente no dejó un comentario.

Gary Z. en

Grado:

El cliente no dejó un comentario.

Scott C. en

Grado:

The general manager was really unfriendly and didnt listen to the customers needs. Was not a good experience at all.

Katherine C. en

Grado:

I had zero information the day I was supposed to start loading my U-Box container. When I called the 1-800 # I got transferred 3 times because she each person couldn’t answer my questions. I was told I should’ve received a call from the location, but that never happened. When I arrived at the location the only helpful person was the guy working outside on the forklift moving the U-Box containers. He is the only reason I was able to give a positive review above. When my U-Box was delivered to the new location the same thing happened. I was supposed to get a call, which never happened, and then when I arrived to unload my U-Box container it was not set out and ready for me when I arrived when I even “scheduled” what time I would be there to unload it. At the new location the general manager was very helpful and awesome to work with! She would be the only reason I give that location a decent review as well. Only a total of 2 U-Haul employees made this experience worthwhile and pleasant (& I talked to at least 10 different employees during this entire experience).

Patrick K. en

Grado:

As always, quick and friendly service. I love the inexpensive rate when a last-minute emergency came up. Your 9 foot trailer was perfect for the job and towed very well. Your two guys at the u-city location, we’re great.

Philip W. en

Grado:

El cliente no dejó un comentario.

Jennifer S. en

Grado:

Employee damaged my car bumper when removing trailer from hitch.

Robert F. en

Grado:

My commercial stand mxer arrived with a broken collar, it needs to be replaced. My arrival was supposed to be around 1:00 pm, didn't show until 6:30, the unloading company, credit to them. Called and said that uhaul wasn't allowing them until 4:30. Hopefully the $25 insurance will cover the $400 cost of a stand mixer

Tami H. en

Grado:

Location didn’t have the truck I reserved so they gave me a larger truck. This truck smelled like smoke when I got in and after it was all loaded we noticed that the back driver side tire was so bald it wasn’t even street legal and there was no spare. Is this normal? The staff at the store was helpful and friendly but seemed a little lost regarding my rental.

Julie A. en

Grado:

El cliente no dejó un comentario.

JEFF D. en

Grado:

All went well.

john k. en

Grado:

We were impressed with the lady drivers that helped us with the u-pack pods. We have two very difficult access driveways and they did a very skilled job in managing the pods for us. THANKS!

Kyra B. en

Grado:

I actually used the Coeur d’Alene Idaho location! The Ubox I rented was a life saver! I have told everyone about it!

ronessha b. en

Grado:

My things were not at this facility.

Danielle F. en

Grado:

Pods were late. But staff was friendly and helpful.

Courtney S. en

Grado:

when we first got the uhaul, they didn’t have one available for us to pick up and the man was not helpful. When they dropped it off it was hours late and they didn’t know where it was. Terrible!!!

jim b. en

Grado:

I am Happy

Oleg L. en

Grado:

Thank you for your excellent service!

JEREMY H. en

Grado:

Great job

Natasha B. en

Grado:

could have more people be versed in different areas.

Daniel S. en

Grado:

U-box crates are a bit flimsy and poorly constructed

Kyle J. en

Grado:

The actual delivery of my box was great. The delivery person was friendly and on time. My customer service experience with calling to get confirmation from this location was not good and confusing.

Lawrence S. en

Grado:

Communications are TERRIBLE. Your people LIE. You have NEVER called back on anything. Will NEVER use you again if I can help it. PERIOD!!!

Tamir B. en

Grado:

Delivered U-Boxes with hinges open, locks broken, and door still bolted. Booked a truck reservation instead of moving help. Prepped trailer 3+ hours late. Steve on the phone helpful, but overall: bad.

Eden P. en

Grado:

They damaged and lost our stuff

Eden P. en

Grado:

Worst moving company ever

Eden P. en

Grado:

Horrible experience

Eden P. en

Grado:

Choosing UHaul got our move was a terrible experience. Nothing was done correctly. We were blackmailed with another $2000!for them to release our stuff.

minseob k. en

Grado:

Need to replace outside key drop box. The opening slit is too small to drop thick keys.

Lyle K. en

Grado:

Very helpful and friendly staff. Easy to work with.

philip k. en

Grado:

Very helpful and friendly