Customer Reviews for U-Haul Moving & Storage of Twin Falls

2,755 comentarios

1757 Kimberly Rd   Twin Falls, ID 83301
(About 1/2 mile east of Blue Lakes Blvd)

(208) 735-0075

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(208) 735-0075

1757 Kimberly Rd
Twin Falls, ID 83301
(About 1/2 mile east of Blue Lakes Blvd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

MISTY M. 
Clasificación:
5.0

I rented an excellent 10 foot truck. This truck is perfect for a small move. The suspension on this truck was so good that none of my furniture was the least bit damaged This truck was easy to drive. Everything on the truck worked perfectly

Thomas K. 
Clasificación:
2.0

It took us over an hour to get our truck that we pre-ordered online. It put back our move. Also, they charged us 45 more dollars than it said we would be charged online.

Jamie B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly G. 
Clasificación:
5.0

That's for all the help and pride you take in your job!

Carlos G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT H. 
Clasificación:
2.0

Delayed 1 he b/c E-Alert bs, for no reason . Then returned trailer 30 min late after keeping it an extra day…I was charged 3 days. R U proud of ur rape & run business?

WILLIAM T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryan H. 
Clasificación:
4.0

Prompt and professional services! Thank you!

Mark D. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAWN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jody F. 
Clasificación:
3.0

El cliente no dejó un comentario.

ADAM E. 
Clasificación:
5.0

The trailer we rented worked well the whole trip and was easily returned to the one way location drop off store. Thankful for the use of the Uhaul trailer.

Roberta D. 
Clasificación:
5.0

Everyone was kind and in a hurry to get me out the door when they first open.

Jennifer T. 
Clasificación:
5.0

Great service. They explained all the expenses and even saved me money on the wiring harness install. Got my vehicle back earlier than expected. Very happy i chose them to install my hitch.

Vlatko H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leslie P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randall J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew S. 
Clasificación:
4.0

The drivers side mirror on the truck we rented wouldn't stay in position... It kept vibrating down as we drove causing it to be near impossible to use the mirrors to drive safely. Was also charged over $100 more than the initial quote. NOT HAPPY!!!

Kimberly O. 
Clasificación:
2.0

When I arrived to pick up my truck and trailer the man (Nick?) was less than friendly. No friendly greeting. I came in a a joyful and even asked how he was doing and I got "what do you need" with food in his mouth and whatever he was still eating in his hand. I consider this very unprofessional. It was just awkward. I asked for his name and tried to confirm it with another employee and all I got was shrug of his shoulders. I then asked "so you don't know your fellow co-workers name?" Then this man said "what's wrong with you"..."you've been on one since you got here." Of course he wasn't present for the first exchanges between Nick? and I. I spent over $3000 and got a very less than friendly experience. They also forgot to give me my ID back so I had to make another trip back.

Jeremy G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joyce S. 
Clasificación:
5.0

My personal vehicle broke down. The guys set me up with a great truck and made extra effort to help me get back on the road quickly!

Peter H. 
Clasificación:
1.0

The sign said to wait in the truck. No one came out. I went in and 3 people were sitting there eating. I was asked my name, if it was a 1 way and then told to leave the key in the door. No one ever stood up. Nothing was checked. Laziest group of workers I have ever seen.

Shannon A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lorene S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roseann B. 
Clasificación:
5.0

Very helpful and nice. Thank you

Glenda R. 
Clasificación:
3.0

Give better direction regarding verifying condition of vehicle.

Barry B. 
Clasificación:
5.0

Wash windows and mirrors. Very dirty.

Clifford H. 
Clasificación:
5.0

The one who assisted me with the truck was very nice, professional and personable! Good customer service! ¡Gracias!

Ramona S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lloyd M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lou M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary G. 
Clasificación:
2.0

Employee tried to blame me for a failing sidewall on a tire. It was plain as day the sidewall was cracking and clearly hadn't been rubbed against any curb

Ryan D. 
Clasificación:
4.0

It would have been easier to pick up the truck full and return it full.

Angela P. 
Clasificación:
4.0

Location is the only reason it don't get 5 stars. When it busy it difficult to maneuver in the parking lot.

Mario U. 
Clasificación:
4.0

unknown

JOHN RUSSEL R. 
Clasificación:
2.0

The employee that check me in obviously hates his job. Not only was he grouchy but when the right side brake and directional lights did not work on the trailer he blamed the issue on my truck ( a 2021 Ram with 2,000 miles). He had no interest in verifying this, just sent me on my way. I got home, disconnected the trailer and attached it to my Yukon and got the same result...trailer issue, not a truck issue. So for 6 days I had a trailer with only running lights on the right side. When I returned the trailer, the man who check me back in was quick, professional, and upbeat. What a difference.

Richard P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian F. 
Clasificación:
5.0

This store knows their product! Constantly working and gets people taken care of.

Cherie V. 
Clasificación:
2.0

El cliente no dejó un comentario.

Melissa J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bruce L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kevin C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Roseann B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry H. 
Clasificación:
3.0

Gas tank should be full for new customer, and not 1/4 empty. Space in cargo box should not be taken up with hand truck and blankets I'm not going to rent.

Stephen J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shane H. 
Clasificación:
5.0

I loved using this location.

Tyson E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Megan F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephanie F. 
Clasificación:
3.0

It's not really the location that is the issue, rather it's your process. I reserved a 26' truck, but apparently that not actually a reservation, rather a request for equipment to be assigned 2 days prior to the reservation date. That left me without the equipment I reserved and scrambling to figure out how it would all fit. Frankly, it was a terrible customer experience. What's the point of reserving equipment online if it doesn't really get you what you are reserving...

BENJAMIN C. 
Clasificación:
5.0

Very friendly and helpful they explained everything in detail.

Faron W. 
Clasificación:
4.0

El cliente no dejó un comentario.

CONRAD M. 
Clasificación:
4.0

Friendlier attitude from the employees. Didn't act like they wanted to be there. Helpful, but indifferent. And I think the price to rent a trailer is outrageous.

steve N. 
Clasificación:
2.0

I feel the staffs presence and Aptitudec pop ups be better, except for the navy vet, he's a cool guy always solid.

David G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary J. 
Clasificación:
4.0

El cliente no dejó un comentario.

alfred H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christy T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Carlos S. 
Clasificación:
5.0

I was disappointed that one of the legs on one of the two containers had been damaged causing the forklift at my destination to not be able to move it to a proper spot. Also, the doors were not closing tightly and therefore much of my items were full of sand and road dirt. I was extremely unhappy because in spite of having things covered, the sand and dirt debris got up underneath the blankets which only further scratched my items. That did not happen when I used your boxes before on another trip. Therefore I am 100% positive that this box was faulty and caused this damage. Again, it did not happen before. ☹️ I am not leaving an unfavorable review because of the diligence and professionalism of your employees. From the 2 gentlemen at the U-Haul store in Twin Falls, to the woman who delivered the boxes to pack in Idaho, to the woman (Becky) who delivered the boxes here at my final destination in Connecticut - they were ALL EXCELLENT EMPLOYEES. It is not their fault that the (1) UBOX was substandard. Please check the overall integrity of your U-Boxes prior to delivering them to be filled.

Cheryl M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT P. 
Clasificación:
4.0

Quit lying to customers and charging for fuel, when you don't actually fill the tanks after returning. Every time I get a truck, it has a different amount of fuel. Yet every time I get one, I'm told there will be a refill charge. Obviously they are not being refueled.

William S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juli A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jimmy M. 
Clasificación:
5.0

the people and equipmment were super

dilley N. 
Clasificación:
2.0

Have the trailer at the right location. Put the furniture blankets in the trailer. They forgot.

Franklin T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christina L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffery H. 
Clasificación:
5.0

they were wonderful.

Daphne J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nohe N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dylan A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracy F. 
Clasificación:
5.0

Unlike the Moscow location these employees were extremely helpful and quick to check out our equipment

Kevin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas V. 
Clasificación:
1.0

The person checking in the equipment was extremely rude

TIMOTHY G. 
Clasificación:
5.0

The staff is friendly and the new manager is awesome

Daniel A. 
Clasificación:
5.0

El cliente no dejó un comentario.

William M. 
Clasificación:
3.0

I scheduled the uhaul for 9am pick up and did not get it until 2 did not get to our location until 10 did not get unloaded until midnight

Kevin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Coleton J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Madison D. 
Clasificación:
2.0

I paid the same amount for 45min as I would have paid for the whole day. The truck was filthy, and the gas was not at full.

Dartanion L. 
Clasificación:
3.0

Checking in was great, however when I was dont the guy helping me was extremely rude. I wish I wouldn't have interacted with him at all.

Mya L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lesa M. 
Clasificación:
5.0

Fast and efficient! There was a line of people and we were all being helped quickly and with professionalism.

Cherie V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry D. 
Clasificación:
5.0

Everytime I have rented trailers, had my receiver hitch installed by you. You're the best. One time it seemed my lights weren't working, you fixed the issue. Would recommended to all my friends and family

Melody W. 
Clasificación:
5.0

Just keep doing the same thing. The employees were friendly and the requested unit was available for the time requested.

Daryl R. 
Clasificación:
5.0

Outstanding service at this location in twin falls idaho.

Anders U. 
Clasificación:
5.0

El cliente no dejó un comentario.

David C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Duane S. 
Clasificación:
5.0

Mike & his co-worker were a fantastic help! I cannot recommend the incredible service enough. Thank you so much!

Jonathan V. 
Clasificación:
5.0

El cliente no dejó un comentario.

John H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Charleen T. 
Clasificación:
2.0

El cliente no dejó un comentario.

GLORIA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Renee R. 
Clasificación:
4.0

Truck pulls right … front tires worn and feathered on outside edge … needs alignment…

Doyle W. 
Clasificación:
2.0

Not be pricks, be more hospitable. Do not really appreciate being demanded to come to a counter to give you business. I did not find any of your employees to be hospitable. When I walked in to turn equipment in 3 employees at the counter seemed annoyed that I was bringing anything back, the one just stood up and walked towards the door I came in saying, "They don't need the paperwork." Nothing about I can help you were there any issues. So no I would highly recommend some other places that deal with rental trucks and trailers. Overall I do not see the positive side of this business location. Owner with his boonie hat and poor attitude to the reflection of the few employees, super sad that the owner is a Navy vet and treats any American with such negative attitude.

Quinn T. 
Clasificación:
5.0

Only thing was the horrendous stockyard smell on Thursday each week. U-haul not responsible for the smell.

DeAnna P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry C.  |  First Impressions 
Clasificación:
3.0

I had a unit at the Twin Falls location for 11 years, always paid on time if not early. When I moved out of the facility I was 4 days into a new month which I had prepaid for and was denied a refund of the Month. Not only did they not give me the refund but the clerk was not at all competent and just stood there shrugging when I asked why she wasn't giving me a refund. Upon speaking to the manager he was just rude and stated that I hadn't pre-paid. Worst experience I have ever had with U-Haul

DEBBIE D.  |  Overall Experience 
Clasificación:
5.0

Very friendly and helpful staff. Thank you!

DeAnna P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTONIO G.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Rolando A.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Jordyn J.  |  Overall Experience 
Clasificación:
5.0

Great storage facility. The staff are very helpful and friendly. The manager is a credit to U Haul. Respect to the company.

andrew w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ebed S.  |  First Impressions 
Clasificación:
5.0

The help and support I received was phenomenal. Everyone was so helpful!! Thank you so much!!!

Mike C.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

Volver
arriba