Customer Reviews for U-Haul Moving & Storage of Twin Creek

520 comentarios

1507 Martin Luther King Jr Blvd   Killeen, TX 76543

(254) 532-3001

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(254) 532-3001

1507 Martin Luther King Jr Blvd
Killeen, TX 76543

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

DENZEL G. 
Rating:
1.0

The Rental keys got locked inside the rental vehicle, the employee didn't provide me any support, I was stuck with my family for over 4 hours until I had to use my own personnel insurance (USAA) who was able to support and take care of my family, instead of the U- Haul staff who didn't make any effort to help me.

JOHN R. 
Rating:
5.0

The mangers were very helpful and very courteous

KAREN M. 
Rating:
5.0

Customer did not leave a comment.

cierra c.  |  Overall Experience 
Rating:
5.0

Jannell and Shannon and the whole staff was excellent

pamela b.  |  Overall Experience 
Rating:
5.0

The service I received was beyond exceptional. The service agent was kind and well informed in all aspects of the experience and she upgraded me to the next size truck since the truck I ordered was still in use. Great experience. Thank you.

JACQUELINE V. 
Rating:
5.0

Customer did not leave a comment.

DARRELL T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tangulia M.  |  Overall Experience 
Rating:
5.0

Smooth rental. Thanks for all the helpful ideas of what size truck I needed.

JAMES R. 
Rating:
5.0

Clerk was amazing

Roberta S. 
Rating:
5.0

Excellent service from location attendant! Availability of vehicle was very easy. Vehicle performed very well. I was very satisfied with overall experience. Thank you very much.

VICTOR MANN G. 
Rating:
5.0

2 thumbs up !

JERRY S. 
Rating:
3.0

Customer did not leave a comment.

Lashonda G.  |  Overall Experience 
Rating:
5.0

The staff were amazing! They made sure the unit was secure at all times! Even it wasn’t they called and let me know.

Charlescia T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JASMINE B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAMIEN K. 
Rating:
5.0

Customer did not leave a comment.

Krissie M.  |  First Impressions 
Rating:
5.0

The staff at this location were extremely pleasant and helpful.

stacey a.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

DEBRA W.  |  Overall Experience 
Rating:
1.0

Horrible, would never give them a penny. Customer service was horrid.

Chasity H.  |  Overall Experience 
Rating:
5.0

Ensure prices on contract are what you're actually charging the customer. I was told once price, but was charged more every month. Great people, friendly environment. Lorraine is great!

CHASITY H. 
Rating:
5.0

Customer did not leave a comment.

RANDY M. 
Rating:
4.0

Customer did not leave a comment.

Brandon G.  |  First Impressions 
Rating:
3.0

I would expect a refund for the days I did not use the storage. My bill was due on October 13th and I moved out on October 7th so those remaining days I would of thought I'd get credit back but didn't.

Latoya H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mike T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ricky v.  |  First Impressions 
Rating:
5.0

Shannon and her team were phenomenal. They educated us on processes and procedures of the establishment. She was very courteous and went out of her way to ensure we had what we needed to be successful.

kevin A.  |  Overall Experience 
Rating:
5.0

Wonderful group of guys over there very well spoken easy to work with Makeing things simple for customer

EARLY R.  |  First Impressions 
Rating:
5.0

Thier service is excellent, and the facility is clean. Staff is very helpful and professional.

Yong N.  |  Overall Experience 
Rating:
3.0

So far it's good.

JAMES LYNN R.  |  First Impressions 
Rating:
5.0

Nothing, all good 👍

ROGER H. 
Rating:
5.0

Everything was great!

Davante J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Xavier G.  |  Overall Experience 
Rating:
5.0

Great place 👌

Toniva T.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

SANTANNIA G. 
Rating:
5.0

Customer did not leave a comment.

Lori D.  |  First Impressions 
Rating:
4.0

The van had a terrible odor like a farm but I picked it up at 11:30pm so there's no one physically there to help me. I guess I just have to work with what was assigned to me.

Satui T. 
Rating:
5.0

The owner aasisted me in getting my reservation changed to her location, despite being extremely busy with customers in the store and the phone literally ringing off the hook.

DANIEL C. 
Rating:
5.0

Customer did not leave a comment.

Pamela M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JASMINE B. 
Rating:
5.0

The staff is wonderful and enjoy to be with if I ever would need another storage I would use them again.

Sharmon V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary V.  |  First Impressions 
Rating:
5.0

Shannon was very professional and very helpful during the process to make sure I was comfortable with the rental process and make I was taken care of properly

Stefan B. 
Rating:
5.0

Mr. Jay was one of the best u-haul managers I have ever worked with. He explained everything! Great job Jay.

LEE B. 
Rating:
2.0

I will never rent from that site again the truck was given to me with no gas and it was dirty

Russell W. 
Rating:
5.0

The manager Jay was very good and did a great thorough job of briefing me and helping me prepare for my move.

Robert H.  |  First Impressions 
Rating:
5.0

The air conditioner in the truck turned off whenever you gave the vehicle gas. The steering was very loose in the vehicle in and the brakes were very Spongy. The location was wonderful and the girl working there was great. I just feel like this vehicle has served its purpose or needs a lot of maintenance upgrades. Thank you

BRIAN J. 
Rating:
5.0

Customer did not leave a comment.

Junius F.  |  First Impressions 
Rating:
1.0

They changed everything on me without even notifying me and then I wanted to pay him where he had about it

ALBERT D. 
Rating:
5.0

Owner was very helpful and informative, other than for the extreme heat while moving in; overall experience was great. Thanks again.

Wayne O.  |  First Impressions 
Rating:
5.0

Excellent customer service!

FELISHA L.  |  First Impressions 
Rating:
5.0

They were friendly and polite and made us feel welcome

Damian J.  |  First Impressions 
Rating:
4.0

N/A

Sheila C.  |  Online Move In 
Rating:
5.0

Both the agent when I picked up and dropped off were the nicest uhaul agents I have ever met. Wow I will only be using this location from here forward. Cargo van I rented was perfect for what I needed

LEXI H. 
Rating:
5.0

Although we had an check in mixup over my online checkin the facility took care of me . Excellent service.

Robert M.  |  Online Move In 
Rating:
5.0

Very nice couple greet us very well and friendly

Toniva T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nefi L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tiffany W.  |  First Impressions 
Rating:
3.0

Was a Little Late returning truck and I was automatically falsely accused of motor vehicle theft and threatened with the law. Not really sure that's what Uhaul's first step in dealing with its clients should be.

JOSHUA T. 
Rating:
4.0

I've appreciated the fact that Uhaul hasn't raised its prices dramatically over the years!

LINDA P.  |  First Impressions 
Rating:
5.0

Great service! Shannon and Jay were professional and very considerate in helping me with obtaining a storage unit. They followed through with phone calls. Second time renting from this location. Price is reasonable. Area is pretty decent!

Francine A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carla K.  |  First Impressions 
Rating:
5.0

None-All was well.

RONNIE S. 
Rating:
5.0

Customer did not leave a comment.

Tangulia M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LARRY T. 
Rating:
5.0

Customer did not leave a comment.

Stephen S.  |  First Impressions 
Rating:
3.0

Speed up the pickup process. Literally waited 45min for the customer service rep to help one person in front of me. I was needing to move on a tight deadline and ended up missing my appointment to drop off some furniture as the place was closed because I couldn't get my u-haul in time.

WENDY SUE W. 
Rating:
5.0

Customer did not leave a comment.

JORI Z. 
Rating:
5.0

Did a excellent job helping me located the unit, even if it was in another town. I returned the unit in Killeen since I live in Killeen. Will definitely use them again if I have the need for a rental.

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

Avery H. 
Rating:
5.0

Customer did not leave a comment.

THERESA W. 
Rating:
1.0

This was the worst experience. I reserved a 10 foot trailer for Temple Pick up. I get a call the day before pick asking me to drive 30 minutes away to pick it up. Then I was promised a 15 foot truck and the extra mileage at no additional charge. I got there and it was only the 10 foot truck. The estimate did not include taxes so there was an extra fee that I was not prepared for. Then the lock box for the keys wouldn't open. Plus the tank was only half full. All in all NOT a pleasant experience. I have another move on June 5th that I was planning on using Uhaul for but I am seriously thinking of using someone else.

Amy C. 
Rating:
5.0

Awesome intro, friendly staff and clean facility

Mechelle L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GEORGE O. 
Rating:
5.0

Awesome and courteous service. Thank you for the service.

JOLENE M. 
Rating:
5.0

Customer did not leave a comment.

Mark J.  |  First Impressions 
Rating:
5.0

We had the best experience renting our storage unit. So quick and easy! We will definitely let anyone we know looking for storage about Shanon and Jay and the amazing service they gave!

Kari M.  |  First Impressions 
Rating:
5.0

Awesome customer service!

ESSENCE C. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY R. 
Rating:
1.0

The U-Haul was filthy. The windshield and windows were filthy. They inside was filthy. The windshield wipers didn't work properly, and it POURED both days. The arm rest was broken on the driver's seat. It was not an enjoyable experience. But it got the job done.

RICHARD S. 
Rating:
4.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Timothy B. 
Rating:
5.0

Amazing so friendly, helpful, accommodating, extremely professional and understanding.

MITZI P.  |  First Impressions 
Rating:
5.0

Very friendly staff, professional and pleasant to work with

Tammy O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Xavier G.  |  First Impressions 
Rating:
5.0

Stay sweet and keep doing you don't change anything

SHARMON V. 
Rating:
5.0

Quick and efficient.

ERNEST DELMAR W. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA LUCIA W. 
Rating:
5.0

The gentleman man that’ took care of me was awesome! He was great! Well mannered charming and he was sure to go over everything I needed to know. I happy I went to his location. This establishment represent what I know about Uhaul I stopped at the one off the expressway in Killeen and the man was very rude and obnoxious

HILARY W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RONALD C. 
Rating:
5.0

Customer did not leave a comment.

Colin H.  |  Online Move In 
Rating:
4.0

The owner was every nice you don’t see that to much thank you

Loretta F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

delilah t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MATTHEW D. 
Rating:
5.0

Very friendly and accommodating

Girard H.  |  First Impressions 
Rating:
5.0

This location is always come through for me, the people are friendly and very professional.

RONALD B. 
Rating:
3.0

Customer did not leave a comment.

PAMELA V. 
Rating:
5.0

Thank you!

TEKILA D. 
Rating:
3.0

Customer did not leave a comment.

Rainelle T.  |  First Impressions 
Rating:
5.0

Thank you so much for all your help during this process! The site manager is amazing!

Jasmine S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kenneth C.  |  First Impressions 
Rating:
5.0

Give more info on how to do mobile check in prior to the check in process I feel this would expedite the process because the customer could of been prepared prior to check in.

MARIE S. 
Rating:
5.0

Customer did not leave a comment.

kettely d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lashonda G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

QUINYATTA A. 
Rating:
5.0

Customer did not leave a comment.

Taneka P. 
Rating:
5.0

N/A

enrique C. 
Rating:
5.0

I had a great experience and excellent customer service, thanks.

VIRGIL A. 
Rating:
5.0

Customer did not leave a comment.

Nicole T. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
5.0

Take out the dolly and the big bag of blankets I guess that were in it. It took up about 2 feet by 3 feet and up to the top of the truck. We were counting on the whole truck and forcing someone to use your hand truck and blankets is very bad business. We needed that space and it caused us to have to re arrange the truck because everything would not fit in it. I am very disappointed in that part of this experience because by re arranging and that spot not usable it caused several boxes to rearrange themselves causing them to fall and breaking some of the contents. If I had know that hand truck was in there I would have gone to another uhaul that did not have that in it the first time I rented the 15ft truck. Next time I will look at it to make sure there is no hand truck when you order an item you expect to get the whole item not just part. I know you probably think its silly but I needed that space.

JASON B. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
2.0

Excellent service. The guy there thoroughly cleaned/disinfected the cab of the truck before giving me the keys.

JAMESJOSEPH F. 
Rating:
3.0

Customer did not leave a comment.

yolanda V. 
Rating:
5.0

Trucks could be cleaner. Tires had mud on them before I got the truck. Inside could be cleaner. Also the chat room staff should advise customers if trucks don't come with a rail like the 10' truck. Thank goodness for the in store staff letting me know before hand. I think you all should have a lost of what you can and cannot put in your uhaul vehicles.

Kindra L. 
Rating:
5.0

Daniel was fantastic. Definitely went above and beyond. This is the place to go if you need storage or any of the other services they offer. Keep up the great work. First to fight.

DAVID J. 
Rating:
4.0

Jay was really friendly and helpful getting us everything we needed for our drive to AZ!

Krista C. 
Rating:
5.0

Customer did not leave a comment.

Allen P. 
Rating:
5.0

Customer did not leave a comment.

Johnnie W. 
Rating:
3.0

Customer did not leave a comment.

JOHN H. 
Rating:
5.0

The agent was still pretty new to the system. There was a miscommunication between rental. However, I believe the main uHaul got the billing straightened out. Refund show show up in 3-5 business days. So other than billing everything was great and will definitely use this site again when renting a trailer.

JUDY B. 
Rating:
1.0

Lot is too small for the size of vehicles needing to maneuver to inside or around it. Horrible layout and design for an equipment pick up and drop off location

Robert E. 
Rating:
5.0

Customer did not leave a comment.

Zachary H. 
Rating:
5.0

Customer did not leave a comment.

Shane P. 
Rating:
5.0

Customer did not leave a comment.

Esteban E. 
Rating:
5.0

Jay Alexander was very helpful to me in getting the truck. Thanks

EVERETT R. 
Rating:
5.0

Customer did not leave a comment.

Rocky L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bailey B. 
Rating:
5.0

Very professional store. They took very good care of me.

CHAD H. 
Rating:
5.0

Customer did not leave a comment.

KENNETH B. 
Rating:
5.0

Clean, quick, and good customer service. Very affordable.

William G.  |  First Impressions 
Rating:
1.0

Shannon Alexander was aweful she had an attitude when I asked her to explain current charges. She even got in a argument with me and called me dumb. Uhaul has poor leadership.

ERICA H. 
Rating:
5.0

Customer did not leave a comment.

JAMES DANIEL B. 
Rating:
5.0

Customer did not leave a comment.

Benjamin G. 
Rating:
3.0

Customer did not leave a comment.

KATHY H. 
Rating:
5.0

I had an overall positive experience from beginning to end. The gentleman who assisted me was friendly and professional. He explained everything thoroughly and answered all questions. I would definitely use this location again!

Donna B. 
Rating:
5.0

Loved the customer service that I received when I picked up my appliance dolly.

Dominick W. 
Rating:
5.0

Customer did not leave a comment.

NILESVAN F. 
Rating:
5.0

Informative and friendly service

Enoc A. 
Rating:
5.0

Evreyone at the u haul are wonderful they all go way out of their to help you understand the process and the rules and regulations and they are just wonderful and beautiful people inside and out

Sharmon V. 
Rating:
5.0

Customer did not leave a comment.

Micheal D. 
Rating:
5.0

I highly recommend doing business with Jay and Shannon. My experience returning my trailer and renting a storage unit on-site was second to none. When moving into a new town to start a new job, it can be a very busy and stressful time but it is really comforting to arrive at their location and feel welcomed and appreciated, and assisted with a friendly and helpful attitude. Overall Grade: A+++ | Six Stars ******

JoeyJames G. 
Rating:
5.0

Jay needs to go train the Fort Worth location. He projects customer service at it's best. I saw him training a new employee and if I didn't already have a great job I would have applied because of him.

Malik W. 
Rating:
5.0

Always friendly and caring i have a storage unit there for a while and will never rent from any one else. Shannon ,Jay and Catherine are very wonderful .

Sharmon V. 
Rating:
5.0

Customer did not leave a comment.

Alexander K. 
Rating:
5.0

I have used this location many of times due to the kindness and understanding of the staff/ employees. I will continue to refer others to this location and be a patron of this U haul locations as long as I remain in Killeen Texas.

Robin T. 
Rating:
5.0

Customer did not leave a comment.

Jenneice H. 
Rating:
5.0

Customer did not leave a comment.

James A. 
Rating:
5.0

Mr Hunter was very nice. I plan to do business there again

Terre D. 
Rating:
5.0

Customer did not leave a comment.

Kendrick L. 
Rating:
5.0

Customer did not leave a comment.

Lakisha R. 
Rating:
5.0

Customer did not leave a comment.

Darius C. 
Rating:
3.0

Very unhappy!!! The inside of the truck had a leak from the ceiling that soaked our mattress! We were only told that that insurance covered the truck and not our personal items so we didn't take the insurance out. Jay at that location that I felt with discounted the rental fee but it doesn't help the fact that our bed will probably end up molding and we will have to purchase another one! I've rented with uhaul several times and never had a problem. When I told him that the lady who did the rental never told us insulting was for personal items as well he blamed it on social distancing and said the form that they usually go over was by the desk and we didn't see it. (Come to find out she was his wife) so of course he stuck up for that. Very very dissatisfied!

Wytosky C. 
Rating:
5.0

Friendly staff

Christopher W. 
Rating:
5.0

Mrs. Cat Is the best, she made the process to transfer me to a bigger unit seamless and easy. Mrs. Cat is like talking to a family member that you haven't seen in a long time, but glad you came to visit. I'm so glad I picked this storage facility. Thank you so much, Rhonda :-)

Rhonda H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeremy T. 
Rating:
5.0

Second time I've rented from there. Have no intention of going any place else.

Todd T. 
Rating:
5.0

N/A

Angela B. 
Rating:
5.0

Thanks Shannon for the reminder call and thanks to Jay for your excellent customer service. Also Ms.White awesome job at check in

Sabra E. 
Rating:
5.0

Customer did not leave a comment.

Rex T.  |  First Impressions 
Rating:
3.0

The customer service at this location was bad, but maybe she was just having a bad day. 🤔. Good luck 👍!

anthony b.  |  First Impressions 
Rating:
5.0

Great Service; I was contacted by phone from the staff and completed the paperwork the same evening.

Willie S.  |  First Impressions 
Rating:
5.0

Dave was a very professional Representative for Uhaul Storage at Twin Peak. His briefing on dos and don't was very clear, and he assisted me with no delay or misleading information. Super Job!!

Randy M.  |  First Impressions 
Rating:
5.0

Very kind.

Ashley P.  |  Reservation 
No reviews have been submitted for this location.

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