Customer Reviews for U-Haul Moving & Storage of Tustin

10,466 comentarios

1431 El Camino Real   Tustin, CA 92780
(On El Camino Real and Red Hill right next to Shell station -LIMITED PARKING)

(714) 731-1901

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(714) 731-1901

1431 El Camino Real
Tustin, CA 92780
(On El Camino Real and Red Hill right next to Shell station -LIMITED PARKING)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • habla español

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Sean K. 
Clasificación:
5.0

All ok.

Vincent J. 
Clasificación:
5.0

El cliente no dejó un comentario.

John K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ian Gerome G. 
Clasificación:
5.0

I ve had the opportunity to use Tustin Uhaul for my moving needs. My Experience with Absolutely Wonderful. Staff always helpful, friendly & knowledgeable& professional. Eddie explained information on storage units when I was in search of units. Staff always assisted me to car when I purchased boxes, bubble wrap & various supplies I am very Satisfied Customer & Highly Recommend Uhaul. Great prices & Excellent Customer Service. Thank You So Much

Cynthia W. 
Clasificación:
5.0

El cliente no dejó un comentario.

feng S. 
Clasificación:
4.0

The van was extremely dirty on the outside, very dusty in the front panel area, the AC was extremely loud, and no USB connectors, nor the ability to connect my phone wirelessly. ONLY FM, not even AM.

Seigried K. 
Clasificación:
5.0

El cliente no dejó un comentario.

fadi A. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARY B.  |  Overall Experience 
Clasificación:
3.0

Entered The store and there was absolutely no one behind the counter, No one offering services for like 15 minutes, store completely abandoned, need more staff at this location

RENZO L. 
Clasificación:
3.0

The staff member was rude and busy talking with his friend while I was waiting for him to finish.

Saba A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phil K. 
Clasificación:
5.0

Nothing, everything was great! I was in and out of there within 10-15 minutes tops, during pick up and drop off. Keep up the great service!

Leslie L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lori M. 
Clasificación:
1.0

Terrible customer service. Both employees that I dealt with were rude unfortunately. I was the one that had to greet them when I came in to get acknowledged. Never going to this location ever again. But hey, misery loves company so I understand where they are the way they are. Leaving a similar review on google and yelp. Keep treating people the way you are now and soon you'll be renting your vehicles to nobody.

Amr A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Glenn M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tonya O. 
Clasificación:
4.0

It was expensive. Vote republican.

robert D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chirag P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Roberto P. 
Clasificación:
5.0

It was a great experience. The manager Eddie was very helpful . I recommend this location to everyone. The service is excellent.

GUILLERMO A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jonnie A. 
Clasificación:
2.0

Service overall was mediocre.

nasir H. 
Clasificación:
5.0

Nothing,. Joselyn is the best.

Ignacio A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Edward A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kirill B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Edward D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christian R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua D. 
Clasificación:
5.0

El cliente no dejó un comentario.

John S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen S. 
Clasificación:
3.0

It is better to add a Big U haul sign to the green “ equipment return” sign. Since it is located at the intersection and easy to miss the return aisle after turning left.

jack C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nene O. 
Clasificación:
1.0

this location assessed late charge without permission

SEAN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alen K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Frank T. 
Clasificación:
4.0

Vehicle was not clean on collection . On return of the truck , there was nobody to received the unit , eventually after having to wait , I honk the horn and josh came out to receive the truck . That man has the worst customer service I have ever encountered . Absolutely disgusting

Darren W. 
Clasificación:
5.0

I was pleasantly surprised. Cleanest truck I ever rented from Uhaul and the service was excellent too.

JOHN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ignacio A. 
Clasificación:
1.0

They made me drive to another location to pick up my money deposit and the guys have me the wrong address after I put $70 in the gas tank. Screw them

Asmaa M. 
Clasificación:
5.0

The staff is phenomenal! So helpful and very very kind. Ten out of ten for excellent service!

Tracy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rafat A. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICARDO R. 
Clasificación:
5.0

Everything was excellent

Edward R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacqueline L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Xufeng A. 
Clasificación:
5.0

The vehicle was clean but sounded like it has an exhaust leak, very little power too. But it got us where we needed to go. The staff at this location is SUPERB!

Lois W. 
Clasificación:
4.0

Wish check in was a little faster. I spent a lot of time waiting in line. I did even did the online check in and it still took way to long to check in.

Antonia G. 
Clasificación:
3.0

Huge disconnect between the U-Haul national program and this particular location. U-Haul promotes a program which supposedly saves time for frequent users that isn't implemented at certain locations, which in turn causes frequent customers to waste time on the programs and then do everything again that they've already completed more than once. Basically, the entity as a whole needs to know which locations support certain promotional programs BEFORE they push them on a frequent customer. That is, unless U-Haul does not want customers coming back to them for their needs.

Michael B. 
Clasificación:
5.0

is perfect

CarlosAlberto L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Miguel S. 
Clasificación:
5.0

Staff was great. Gentleman in the back who helped me load and unload is awesome. Juan I believe.

Tom H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Donald C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sam S. 
Clasificación:
5.0

just one complain the cup holder was not clean and the unit was all bit up no camera all employees were very attentive

Laura B. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHIH CHIH C. 
Clasificación:
4.0

El cliente no dejó un comentario.

MELVYN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve M. 
Clasificación:
3.0

Better customer service is highly recommend, staff didn't walk around the equipment, only directed where the truck was parked. I hope this will help achieve meeting goals.

Noorul F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jasmine F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Simon C. 
Clasificación:
5.0

Nice friendly guy.

Petr B. 
Clasificación:
4.0

El cliente no dejó un comentario.

David K. 
Clasificación:
5.0

The employees were so helpful! I had to pick up a auto transport trailer from the Tustin location because they didn't have it at the Anaheim location I picked up the huge truck from. I ended up getting the huge truck stuck in the little parking lot up from for "cars" & the guys were so nice helping me get it out & hooked up my trailer for me. They didn't make me feel like the idiot I felt like!! Great customer service!

Jeffrey B. 
Clasificación:
5.0

The truck hadn't been washed when I got it. You couldn't see through the windshield when the sun shined in it, There was mud splattered on the sides. It had not been washed. The truck had about a quarter of a tank of gas when I picked it up. You should send out trucks with a full tank and have people fill them up before returning them. It's a pain in the butt to try to figure out how much gas was used otherwise.

Gary C. 
Clasificación:
5.0

We Received Excellent Fast Friendly Service. My Uhaul Rental was in Excellent Condition. Staff was Awesome. Looking forward to our next Rental in September.

Cynthia W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Johnny K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristin C. 
Clasificación:
5.0

Great location, great service from the Staff, Business Hours are convenient.

Patrick M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL D. 
Clasificación:
3.0

El cliente no dejó un comentario.

rosa L. 
Clasificación:
5.0

El cliente no dejó un comentario.

LINDA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis S. 
Clasificación:
5.0

Highly recommend , staff professional, trucks clean/ new. Considering rental storage space…

kirt K. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLAS H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Art G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shaoxiong Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristin P. 
Clasificación:
5.0

Check all equipment (doily) make sure it's secured right before leaving .

KIRT K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle S. 
Clasificación:
5.0

Service was great, they always do a good job

Chris R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamie P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darrell P. 
Clasificación:
5.0

I don't know the mane of the worker, but I pulled into the “Equipment Return” area, parked and went inside and waited for some one to wait on me. A few minutes later a guy came in and called my name, and let me know he had already unhitched the tow dolly and had checked me out. He printed my receipt and I was good to go! Very good service at the end of my trip also!

thomas C. 
Clasificación:
5.0

Very smooth transaction in and out

Bill M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jaime L. 
Clasificación:
5.0

El cliente no dejó un comentario.

David P. 
Clasificación:
5.0

Eddie and his staff were helpful and friendly and had things ready to go without any delay. Thanks. -John

John B. 
Clasificación:
5.0

Speedy and Easy!!!

Rachael M. 
Clasificación:
5.0

I loved using Uboxes! I will never drive a Uhaul truck again! I will ALWAYS use the Uboxes! Both at my arrival in the Bay Area AND in Irvine, I was greatly impressed by how the Ubox arrived on the day I ordered & it was removed on the date promised! Moving is ALWAYS so much work, but I feel that using Uboxes it made the entire experience that much easier! Thank you Uhaul!

Jamie S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nolan V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Constantin D. 
Clasificación:
5.0

Excellent Customer service and will definitely rent again

Desiree R. 
Clasificación:
3.0

The person at the counter made mistake and did not apologize. His communication skills need to be improved.

Young L. 
Clasificación:
5.0

Everyone was great. I recommend that drivers be given slow and thorough instructions on how to hitch and unhitch the trailers. Especially with those not familiar with the process.

GENESE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jorge B.  |  Overall Experience 
Clasificación:
3.0

I moved out because ONE of your Employees, tried to ILLEGALLY charge me for Non Authorized services. Who ever this was SHOULD be FIRED !!!

pedro s.  |  Overall Experience 
Clasificación:
4.0

They helped me figure out exactly what I needed.

shante g.  |  First Impressions 
Clasificación:
3.0

I moved out on 03/09/2022. The management on duty was not in for that week a schedule change so it reflects that I have a balance due 03/10/2022. I already vacated the unit. My Unit was Closed out a week late spoke to Kaylee at Tustin 714-804-3023 . I should have no balance or nothing showing owed. Left unit wide open and cleaned out on 03/09/2022

Mistina M.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Francisco V.  |  Overall Experience 
Clasificación:
5.0

uhauls infrastructure and available tools/ facility made our move so much easier. Moving is already stressful so we really appreciate how easy uhaul made the rental process for the trailer and the storage facililty. We would 10/10 recommend uhaul to our friends and family for future moves.

Vanessa L.  |  Online Move In 
Clasificación:
5.0

Great storage facility. All employees are very friendly and helpful.

Berenis R.  |  Overall Experience 
Clasificación:
5.0

The staff there were very helpful and friendly,answering all my concerns,and catering to my needs.i would rate this location on a scale of 1-10. A high 10.

shavon s.  |  First Impressions 
Clasificación:
3.0

There is a Homeless guys leaving right in front of unit 254. I didn't feel safe at all leaving the door open and unlock while I was moving out. Also, there is others storage rental properties that would make your life easier having elevators with a lower cost per rental. In regards the Homeless guy I think he lives in the unit.

Ricardo M.  |  Overall Experience 
Clasificación:
1.0

Items were stolen from my storage unit, specifically, my personal documents including all of my identity information as well as my children's. The customer deserves some type of recompensation, this property is under 24/7 surveillance this is unacceptable.

brittany A.  |  Overall Experience 
Clasificación:
1.0

You suck

Ron H.  |  Overall Experience 
Clasificación:
1.0

We had trouble inputting our access code since there were three keypads. We didn't which one to use. So we ask the guy (an employee?) inside and he said storage hours is closed despite the website saying it closes at 10PM; we were there at 9PM. I managed to figure out which keypad and gained access to the storage facility; we started moving my stuff into my storage unit. Soon after, he called the cops for burglary. We had to explain to the cops everything. Bottom-line is, the person inside the facility did not even know when the storage hours of operation are and was rude/extremely unprofessional. I hope this doesn't happen to anyone else moving in late at night.

Wyza n.  |  Online Move In 
Clasificación:
5.0

The manager Eddie was a great help to me and I'm very happy with the experience. My only concern was that there was no room to unload storage items because the parking lot was full of the Uhaul trucks and trailers. It's seemed as if the company doesn't care much about the storage part but more of the trucks and trailer rentals. If there can be a better way to load and unload storage I believe you'll get better Buisness. ¡Gracias!

tony o.  |  Overall Experience 
Clasificación:
2.0

Even thought we had reserved a unit three months in advanced, when we arrived, not only was there not a unit of our size available, there was no unit available for us to rent at all. We had to find a location with an available unit and then come back to return the truck. The staff member who worked with us was very apologetic, and she was very helpful in directing us to an alternative location, but it was still inconvenient for our reservation to have been over-looked.

Shawn R.  |  Overall Experience 
Clasificación:
1.0

Needs friendlier workers!!

luis g.  |  Overall Experience 
Clasificación:
5.0

Great service

Javier A.  |  Overall Experience 
Clasificación:
5.0

I commend the staff for always being friendly and helpful. I appreciate you guys! My experience was nothing but pleasant each time I had to access my storage.

Christine O.  |  Overall Experience 
Clasificación:
4.0

The parking lot is too crowded the office staff specifically Francisco are incredibly friendly but some yard staff are just jerks. It's very difficult to get your car back to the loading dock to load stuff out of your storage and Been more difficult to return U-Haul trucks. staff Ordered me to move a very large U-Haul truck in that incredibly tight crowded parking lot I asked them to do it because it was so tight but Christian refused to help and navigating that area is incredibly difficult

Christine L.  |  Overall Experience 
Clasificación:
3.0

I would have loved to have had a larger storage space. The ones available were kind of small. I had a very tough time with my unit latch. It wasn't until my daughter noticed a line on the wall and lined it up with the mark that I was able to apply the lock. I don't think anyone should have to go through that. Had she not noticed I would have gave up and reported in broken. There's no way everyone will recognize that marking.

Christine O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lewis C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas S.  |  Overall Experience 
Clasificación:
4.0

The parking is always full but staff was always accommodating letting me park temporarily close to get stuff out of my storage.

CHRISTEN T.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

luis g.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

elio g.  |  Overall Experience 
Clasificación:
1.0

Zero help, the lock they provided me with boke on the 3rd use was told too busy to help me come back in 3-4 hours. I just paid storage unit for the month and had to vacate due to not big enough and was provided zero proration, witch every other facilities I contacted do provide, I suggest using them for truck rental and use others for storage

Gary A.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Alania W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Margie R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Austin F.  |  Overall Experience 
Clasificación:
5.0

Everyone was friendly . Frankie was exceptional . True gem guy

RAM S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RAM S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RANDY C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeffery M.  |  Overall Experience 
Clasificación:
5.0

The customer service reps were great.

chanda p.  |  First Impressions 
Clasificación:
5.0

I want to give Sarah at this location a mention because she saved the day for us! We received incorrect information from another rep and based our reservation on it. When we called to confirm Sarah was able to fix the issue and went above and beyond to get us moved in! We thought we were going to have to park our truck full of belongings somewhere once we arrived and hope they weren't stolen but Sarah got us all set up with a unit and even after leaving the office she sent us information to get us all set up for after hours move in. She deserves a huge kudos and a raise!

Ngozi N.  |  First Impressions 
Clasificación:
5.0

Andrew was particularly helpful and accommodating during the Covid crisis. Excellent work. Amazing job. Unique manager.

MARIA N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RANDY C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

John B.  |  Overall Experience 
Clasificación:
2.0

People in the office are wack especially management

Anna J.  |  Overall Experience 
Clasificación:
3.0

The office was difficult to contact, long wait times in person, long phone hold times, then was disconnected. let them know we had moved out then got an email a week later asking where our payment was

Diane C.  |  Overall Experience 
Clasificación:
1.0

Horrible, I was provide a upstairs storage after been told it was down stairs, the rep. had me deliver my furniture in Tustin, than made me drive the truck all the way to Garden Grove. horrible!

MELISSA G.  |  First Impressions 
Clasificación:
2.0

facility was ok, the customer service could be better and the manager could pay more attention, gave up my unit was paid in full and i was still charger 259.95 which overdrafted my bank account.

Armando N.  |  Overall Experience 
Clasificación:
1.0

Horrible customer service. They key to my lock mysteriously didn't work and they didn't have an answer as to why (even tho it worked in the past). Had to pay $50 to cut a lock that wasn't even mine.

Joshua H.  |  Overall Experience 
Clasificación:
4.0

Service and storage good

Arthur V.  |  Overall Experience 
Clasificación:
5.0

Good job.

elio g.  |  First Impressions 
Clasificación:
5.0

Responsible. Professional. Great value

Carlos N.  |  First Impressions 
Clasificación:
1.0

The people working at this location must hate their job so much because they were extremely rude. This location also has the worst parking and storage loading area I've ever been in.

ZACHARY T.  |  Overall Experience 
Clasificación:
5.0

The staff are competent and friendly.

Sam M.  |  Overall Experience 
Clasificación:
5.0

They we're very nice and helpful!

Bethany P.  |  Overall Experience 
Clasificación:
1.0

CUSTOMER SERVICE IS TERRIBLE AND YOUR C.S. REPS HAVE NO CLUE WHAT THEY ARE DOING. HOW CAN YOU RENT A STORAGE TO A CUSTOMER AND NOT TELL THEM THERE ARE NO ELEVATORS TO MOVE THEIR FURNITURE??????

vivian s. | Reservación
Clasificación:
5.0

In fact, I did not come to this facility and didn't know its storage condition. The persons I contacted with were very nice dealing with delivering my 3 U-box to my apartment. Nice job for them.

Zhiqian D.  |  Overall Experience 
Clasificación:
5.0

I had two uboxes delivered. Everything went smoothly. The staff were professional and friendly.

Charles L.  |  Overall Experience 
Clasificación:
4.0

Aa

Ed R.  |  Overall Experience 
Clasificación:
3.0

Not enough parking available

Crystal C.  |  Overall Experience 
Clasificación:
3.0

2nd floor with no elevator, no AC, etc.

Ed R. | Reservación
Clasificación:
3.0

We had issues with our Uboxes, and was told that I had to bring my own truck and there was no truck available at the site.

Yushu Z.  |  Overall Experience 
Clasificación:
1.0

Andrew the general manager in's Tustin is very unprofessional and impatient to customers. And uhaul make it very confusing for pick up ubox or delivery it. the door is sealed and didn't notice earlie.

Bo H.  |  Overall Experience 
Clasificación:
3.0

Poor customer service . Not very helpful and staff seemed very lazy

susana h. | Reservación
Clasificación:
4.0

Never had a problem.

Ronald N.  |  Overall Experience 
Clasificación:
1.0

Andrew and staff were completely and utterly unaccommodating and unprofessional. The units are not the actual size they advertise. Customer service was at an all time low.

Wallace O.  |  Overall Experience 
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