Customer Reviews for U-Haul Moving & Storage of Tustin

10,644 comentarios

1431 El Camino Real   Tustin, CA 92780
(On El Camino Real and Red Hill right next to Shell station -LIMITED PARKING)

(714) 731-1901

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(714) 731-1901

1431 El Camino Real
Tustin, CA 92780
(On El Camino Real and Red Hill right next to Shell station -LIMITED PARKING)

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • habla español

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Wayne H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Molly B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dongkun K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kurt R. 
Clasificación:
5.0

Thank you! The staff was very proffesional. We can definitely advise this location!

Viktoriya L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Doreen W. 
Clasificación:
5.0

Keep up the good work

Gopal M. 
Clasificación:
5.0

Was really easy to pick up the truck. Staff was very nice and efficient.

Brandon L. 
Clasificación:
5.0

El cliente no dejó un comentario.

GINA Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Valerie P. 
Clasificación:
5.0

Personnel were very friendly and knowledgeable. Would recommend this to location to others.

Alexander D. 
Clasificación:
5.0

El cliente no dejó un comentario.

jil L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ye Z. 
Clasificación:
5.0

Great customer service and friendly staffs

Narin I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Curt C. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jean Lawrence S. 
Clasificación:
3.0

It's been 10 years + since renting a trailer for me. Here goes. I was disappointed to find how dirty the trailer was when I was told "it's ready'. The fenders, and most of the unit had dried mud, dirt, small grvel and debris hardened on it. You can't disconnect it because there is no tongue jack. I took pictures of the dirt etc, so I wasn't accused of the Filth. It had a Kansas license plate, so I'm sure it's collected debris from near and far. Clerks frantically nice. This pick up was on a Saturday morning so you can imagine how busy it was. Upon return it was smooth. I returned the 6x12 trailer 2 hrs late and charged an additional $50.00 +. Really! I but it sits in the lot until Saturday. This is why I commonly rent from Ryder or Penhall rental. At least the employes nice. I'll continue renting from the others

kurtis L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darrell S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan S. 
Clasificación:
5.0

Joycelyn is Amazing!!!!!!

CAYLER C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan S. 
Clasificación:
1.0

Stop charging for fuel when the van is returned with more fuel thank what was given!!!

ANSHULA S. 
Clasificación:
3.0

The access into the property is a one way so if someone is doing a return, you are blocked in or have to turn around to get out.

Porshe S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bruce W. 
Clasificación:
4.0

El cliente no dejó un comentario.

William W. 
Clasificación:
5.0

the employes were great. especially the lady on the counter..so friendly and helpful

Hakan G. 
Clasificación:
5.0

Trailer was poorly maintained, the buckle strap to hold down the tires was difficult to crank as the equipment was rusted and in desperate need of WD40.

wendi S. 
Clasificación:
5.0

I like very much. They are friendly and horner.

aree T. 
Clasificación:
5.0

Great experience.

james S. 
Clasificación:
2.0

Double charged me for a rental overdrawing my bank account causing me to have to leave late for a out of state move. Didn't reach my destination until 3:30am. Charged me for an extra day when I couldn't get it unloaded in time in the snow. Horrible move...

Ronald J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edgar C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary R. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tobias K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wendy G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Matthew D. 
Clasificación:
5.0

Flawless!!! Great experience. Perfect from start to finish.

John B. 
Clasificación:
5.0

Nice helpful people worked there 👍🏼

David L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Syed Mohammad O. 
Clasificación:
5.0

Gas tank was only 1/4 full. No really a big deal but would have liked at least half tank full. Overall, great rental experience! Staff was very friendly!

Jerry L. 
Clasificación:
5.0

The staffs were very kind. And the work process was very fast and accurate. Futhermore, Rental fee was reasonable.

Eun K. 
Clasificación:
5.0

Customer service was so fast and amazing! Great crew and location! Super clean!

Anthony L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ralph E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcos E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert C. 
Clasificación:
5.0

Employee was polite and professional

Franck R. 
Clasificación:
5.0

called the same day that I needed a moving van. process was quick and easy.

Omar D. 
Clasificación:
4.0

So this is the second location I had to go to in order to pick up my rental. The first place Uhaul sent me to was closed and I wasn't able to virtually rent since you need more than once piece of identification and that wasn't communicated. It was actually a very frustrating, tiring and expensive (as I am Ubering all over town) to pick up my rental.

Shane K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick K. 
Clasificación:
5.0

Quick and easy customer service. They knew I experience in towing their product and treated me with respect and speedy service. Special thanks to the rep. that assisted me on Saturday, 17 between 5-6p, from check-in to hook up.

Carlo O. 
Clasificación:
5.0

Great job to the team. They do a fantastic job every single time.

ANTHONY G. 
Clasificación:
5.0

They were super fast and made the drop off process smooth!

Daniel C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hamid R. 
Clasificación:
5.0

Everybody was an excellent

Ena Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jalal J. 
Clasificación:
4.0

El cliente no dejó un comentario.

TUONG N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brad K. 
Clasificación:
5.0

Jocelyne made this experience more than great. She provided such a personal band caring experience that I would easily recommend this location and service to all of my family and friends. Appreciate you and your team especially during these more stressful times of moving. : )

Timothy S. 
Clasificación:
5.0

Perfection has been achieved at this location.

RODNEY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gykia W. 
Clasificación:
4.0

El cliente no dejó un comentario.

DOUGLAS W. 
Clasificación:
5.0

El cliente no dejó un comentario.

tony L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher L. 
Clasificación:
1.0

The truck was dirty and had torn seats. Also the gas tank was below 7/8th of at tank (3/4 of a tank to be exact). I returned the vehicle with the amount of fuel that I picked it up with and the inspector did not take my word for it and demanded that I provide a picture as proof and looked at me as if I was a liar. I WILL NEVER rent for UHAUL again!

Shalonda I. 
Clasificación:
5.0

I luv the U! Thank you!

Christian D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Fernando S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Neil T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sophal L. 
Clasificación:
5.0

Kaylee is the best she went above and beyond to help us.

Felipe R. 
Clasificación:
5.0

Not much. Got the truck. Got it done. Got back. The one employee with the messy hair got a A+ in my book.

Irwin L. 
Clasificación:
4.0

the trailer had an overwhelming odor of pot. All of the children's furniture smelled after the trip and had pot ash on it. We had to wash and air out everything when we got to our destination. VERY disappointed especially with the amount of money we spent renting.

Terese P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Catherine T. 
Clasificación:
5.0

Great customer service, arrival and return. Thank you keep up the great work!!

Chris P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew G. 
Clasificación:
5.0

Lower your per mile costs. $1.39 a mile is outrageous. It shouldn't even be half that.

Robert H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael D. 
Clasificación:
2.0

I did not like the person I worked with, he was very rude, he was the only male working on Sunday at 4 pm, not a nice person, rude to customer as well, he needs training on how to be nice

michelle M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAQIB J. 
Clasificación:
1.0

If there was a next time maybe don't have the employees be so apathetic and rude. Didn't go through the disclosures or walkthrough for the truck before walking off. Floored the vehicle and slammed the doors before letting me inspect vehicle. Actual vehicle was missing a mirror and was rickety poorly maintained. Gave rude service from the get go. Never returning to this location again.

Jonathan J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradley P. 
Clasificación:
5.0

El cliente no dejó un comentario.

marlon C. 
Clasificación:
4.0

Don't rent a Truck with a bad steering.

Raymond G. 
Clasificación:
5.0

El cliente no dejó un comentario.

CAYLER C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cory H. 
Clasificación:
4.0

Cleaning could be better. I abserved no disinfecting or sanitizing of vehicle when cleaning or washing

Donald S. 
Clasificación:
5.0

The staff at Tustin was awesome.

Donald E. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUAN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

BENJAMIN O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
5.0

The selector for the AC, heat, defrost did not work. I didn't have air circulation except for rolling down the window. The driver side mirror did not adjust so I had to lean forward to see the traffic in my left side. Usually I get great vehicles from this location, but this time I did not have a great experience with the rental.

Patrick T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Antonio S. 
Clasificación:
5.0

Nothing that I can recommend

Charles H. 
Clasificación:
5.0

It is very good

Cornell C. 
Clasificación:
5.0

El cliente no dejó un comentario.

kevin H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lisa E. 
Clasificación:
5.0

Easy in and out Helpful employees

Ben S. 
Clasificación:
5.0

Five stars!

Jeremy D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Omid R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CARY B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jorge B.  |  Overall Experience 
Clasificación:
3.0

I moved out because ONE of your Employees, tried to ILLEGALLY charge me for Non Authorized services. Who ever this was SHOULD be FIRED !!!

pedro s.  |  Overall Experience 
Clasificación:
4.0

They helped me figure out exactly what I needed.

shante g.  |  First Impressions 
Clasificación:
3.0

I moved out on 03/09/2022. The management on duty was not in for that week a schedule change so it reflects that I have a balance due 03/10/2022. I already vacated the unit. My Unit was Closed out a week late spoke to Kaylee at Tustin 714-804-3023 . I should have no balance or nothing showing owed. Left unit wide open and cleaned out on 03/09/2022

Mistina M.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Francisco V.  |  Overall Experience 
Clasificación:
5.0

uhauls infrastructure and available tools/ facility made our move so much easier. Moving is already stressful so we really appreciate how easy uhaul made the rental process for the trailer and the storage facililty. We would 10/10 recommend uhaul to our friends and family for future moves.

Vanessa L.  |  Online Move In 
Clasificación:
5.0

Great storage facility. All employees are very friendly and helpful.

Berenis R.  |  Overall Experience 
Clasificación:
5.0

The staff there were very helpful and friendly,answering all my concerns,and catering to my needs.i would rate this location on a scale of 1-10. A high 10.

shavon s.  |  First Impressions 
Clasificación:
3.0

There is a Homeless guys leaving right in front of unit 254. I didn't feel safe at all leaving the door open and unlock while I was moving out. Also, there is others storage rental properties that would make your life easier having elevators with a lower cost per rental. In regards the Homeless guy I think he lives in the unit.

Ricardo M.  |  Overall Experience 
Clasificación:
1.0

Items were stolen from my storage unit, specifically, my personal documents including all of my identity information as well as my children's. The customer deserves some type of recompensation, this property is under 24/7 surveillance this is unacceptable.

brittany A.  |  Overall Experience 
Clasificación:
1.0

You suck

Ron H.  |  Overall Experience 
Clasificación:
1.0

We had trouble inputting our access code since there were three keypads. We didn't which one to use. So we ask the guy (an employee?) inside and he said storage hours is closed despite the website saying it closes at 10PM; we were there at 9PM. I managed to figure out which keypad and gained access to the storage facility; we started moving my stuff into my storage unit. Soon after, he called the cops for burglary. We had to explain to the cops everything. Bottom-line is, the person inside the facility did not even know when the storage hours of operation are and was rude/extremely unprofessional. I hope this doesn't happen to anyone else moving in late at night.

Wyza n.  |  Online Move In 
Clasificación:
5.0

The manager Eddie was a great help to me and I'm very happy with the experience. My only concern was that there was no room to unload storage items because the parking lot was full of the Uhaul trucks and trailers. It's seemed as if the company doesn't care much about the storage part but more of the trucks and trailer rentals. If there can be a better way to load and unload storage I believe you'll get better Buisness. ¡Gracias!

tony o.  |  Overall Experience 
Clasificación:
2.0

Even thought we had reserved a unit three months in advanced, when we arrived, not only was there not a unit of our size available, there was no unit available for us to rent at all. We had to find a location with an available unit and then come back to return the truck. The staff member who worked with us was very apologetic, and she was very helpful in directing us to an alternative location, but it was still inconvenient for our reservation to have been over-looked.

Shawn R.  |  Overall Experience 
Clasificación:
1.0

Needs friendlier workers!!

luis g.  |  Overall Experience 
Clasificación:
5.0

Great service

Javier A.  |  Overall Experience 
Clasificación:
5.0

I commend the staff for always being friendly and helpful. I appreciate you guys! My experience was nothing but pleasant each time I had to access my storage.

Christine O.  |  Overall Experience 
Clasificación:
4.0

The parking lot is too crowded the office staff specifically Francisco are incredibly friendly but some yard staff are just jerks. It's very difficult to get your car back to the loading dock to load stuff out of your storage and Been more difficult to return U-Haul trucks. staff Ordered me to move a very large U-Haul truck in that incredibly tight crowded parking lot I asked them to do it because it was so tight but Christian refused to help and navigating that area is incredibly difficult

Christine L.  |  Overall Experience 
Clasificación:
3.0

I would have loved to have had a larger storage space. The ones available were kind of small. I had a very tough time with my unit latch. It wasn't until my daughter noticed a line on the wall and lined it up with the mark that I was able to apply the lock. I don't think anyone should have to go through that. Had she not noticed I would have gave up and reported in broken. There's no way everyone will recognize that marking.

Christine O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lewis C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas S.  |  Overall Experience 
Clasificación:
4.0

The parking is always full but staff was always accommodating letting me park temporarily close to get stuff out of my storage.

CHRISTEN T.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

luis g.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

elio g.  |  Overall Experience 
Clasificación:
1.0

Zero help, the lock they provided me with boke on the 3rd use was told too busy to help me come back in 3-4 hours. I just paid storage unit for the month and had to vacate due to not big enough and was provided zero proration, witch every other facilities I contacted do provide, I suggest using them for truck rental and use others for storage

Gary A.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Alania W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Margie R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Austin F.  |  Overall Experience 
Clasificación:
5.0

Everyone was friendly . Frankie was exceptional . True gem guy

RAM S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RAM S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RANDY C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeffery M.  |  Overall Experience 
Clasificación:
5.0

The customer service reps were great.

chanda p.  |  First Impressions 
Clasificación:
5.0

I want to give Sarah at this location a mention because she saved the day for us! We received incorrect information from another rep and based our reservation on it. When we called to confirm Sarah was able to fix the issue and went above and beyond to get us moved in! We thought we were going to have to park our truck full of belongings somewhere once we arrived and hope they weren't stolen but Sarah got us all set up with a unit and even after leaving the office she sent us information to get us all set up for after hours move in. She deserves a huge kudos and a raise!

Ngozi N.  |  First Impressions 
Clasificación:
5.0

Andrew was particularly helpful and accommodating during the Covid crisis. Excellent work. Amazing job. Unique manager.

MARIA N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RANDY C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

John B.  |  Overall Experience 
Clasificación:
2.0

People in the office are wack especially management

Anna J.  |  Overall Experience 
Clasificación:
3.0

The office was difficult to contact, long wait times in person, long phone hold times, then was disconnected. let them know we had moved out then got an email a week later asking where our payment was

Diane C.  |  Overall Experience 
Clasificación:
1.0

Horrible, I was provide a upstairs storage after been told it was down stairs, the rep. had me deliver my furniture in Tustin, than made me drive the truck all the way to Garden Grove. horrible!

MELISSA G.  |  First Impressions 
Clasificación:
2.0

facility was ok, the customer service could be better and the manager could pay more attention, gave up my unit was paid in full and i was still charger 259.95 which overdrafted my bank account.

Armando N.  |  Overall Experience 
Clasificación:
1.0

Horrible customer service. They key to my lock mysteriously didn't work and they didn't have an answer as to why (even tho it worked in the past). Had to pay $50 to cut a lock that wasn't even mine.

Joshua H.  |  Overall Experience 
Clasificación:
4.0

Service and storage good

Arthur V.  |  Overall Experience 
Clasificación:
5.0

Good job.

elio g.  |  First Impressions 
Clasificación:
5.0

Responsible. Professional. Great value

Carlos N.  |  First Impressions 
Clasificación:
1.0

The people working at this location must hate their job so much because they were extremely rude. This location also has the worst parking and storage loading area I've ever been in.

ZACHARY T.  |  Overall Experience 
Clasificación:
5.0

The staff are competent and friendly.

Sam M.  |  Overall Experience 
Clasificación:
5.0

They we're very nice and helpful!

Bethany P.  |  Overall Experience 
Clasificación:
1.0

CUSTOMER SERVICE IS TERRIBLE AND YOUR C.S. REPS HAVE NO CLUE WHAT THEY ARE DOING. HOW CAN YOU RENT A STORAGE TO A CUSTOMER AND NOT TELL THEM THERE ARE NO ELEVATORS TO MOVE THEIR FURNITURE??????

vivian s. | Reservación
Clasificación:
5.0

In fact, I did not come to this facility and didn't know its storage condition. The persons I contacted with were very nice dealing with delivering my 3 U-box to my apartment. Nice job for them.

Zhiqian D.  |  Overall Experience 
Clasificación:
5.0

I had two uboxes delivered. Everything went smoothly. The staff were professional and friendly.

Charles L.  |  Overall Experience 
Clasificación:
4.0

Aa

Ed R.  |  Overall Experience 
Clasificación:
3.0

Not enough parking available

Crystal C.  |  Overall Experience 
Clasificación:
3.0

2nd floor with no elevator, no AC, etc.

Ed R. | Reservación
Clasificación:
3.0

We had issues with our Uboxes, and was told that I had to bring my own truck and there was no truck available at the site.

Yushu Z.  |  Overall Experience 
Clasificación:
1.0

Andrew the general manager in's Tustin is very unprofessional and impatient to customers. And uhaul make it very confusing for pick up ubox or delivery it. the door is sealed and didn't notice earlie.

Bo H.  |  Overall Experience 
Clasificación:
3.0

Poor customer service . Not very helpful and staff seemed very lazy

susana h. | Reservación
Clasificación:
4.0

Never had a problem.

Ronald N.  |  Overall Experience 
Clasificación:
1.0

Andrew and staff were completely and utterly unaccommodating and unprofessional. The units are not the actual size they advertise. Customer service was at an all time low.

Wallace O.  |  Overall Experience 
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