Customer Reviews for U-Haul Moving & Storage of Truman Corners

3434 comentarios

11827 Blue Ridge Blvd   Kansas City, MO 64134
(Grandview Triangle)

(816) 763-1886

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(816) 763-1886

11827 Blue Ridge Blvd
Kansas City, MO 64134
(Grandview Triangle)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Phillip O. 
Rating:
5.0

I was very upset that the location i requested pick up at was changed. I had to drive 40 mi out of the way to get the truck and they didn't have any of the pads I requested. You shouldn't take a order if u can't fill the order

Penny B. 
Rating:
5.0

Customer did not leave a comment.

Lamar L. 
Rating:
5.0

The staff that i interacted with were all friendly and helpful. There were a lot of customer but everyone worked as quickly as possible. Thank you for your help.

Adam K. 
Rating:
5.0

Get them some additional help.

Monica H. 
Rating:
2.0

Answer the dam phone

Elescia T. 
Rating:
1.0

Very very slow somewhat disappointing Took 45 min to return a trailer Will be my last option to rent in future Trailer was dirty

jerry M. 
Rating:
5.0

Maybe extra staff on Saturdays. My experience was good, but I noticed they were very busy and could've used the help. They were handling it though

Lisa M. 
Rating:
2.0

I was overcharged. Don't over charge people

Alfred B. 
Rating:
5.0

Drop off was an excellent experience.

TRUDY C. 
Rating:
5.0

The crew that works here is amazing!! ❤️

KRISTIN L. 
Rating:
5.0

Customer did not leave a comment.

MARTHA B. 
Rating:
4.0

I hadn't rented a truck in years. Overall, I was very impressed with how this worked. The one snag is using mobile pickup, it says "Skip the line and get your keys." It seemed like a new concept to the personnel at the office. There were 2 customers in the store in line and 3 employees, none of who would look at me. I finally asked a guy who was walking around and he said "I should be walking through that door to help someone else" but acted annoyed and got my keys. Everyone was busy and working hard, no complaints there, but if you're going to say "Skip the line", you need to actually train personnel to cheerfully accommodate it as part of the expected customer experience, not treat them like they're trying to cut in line. I was sensitive about the situation as a customer - one of the 2 people in line was holding a baby, so I FELT like I was cutting in line.

James D. 
Rating:
5.0

They went out of there way to help me unload my trailer and give me onto my next project.

SALVATORE M. 
Rating:
4.0

Customer did not leave a comment.

JAMELLE B. 
Rating:
5.0

Let the customers know about the hidden fees. And tell the truth about the rates.

WILLETTA S. 
Rating:
5.0

Customer did not leave a comment.

teri M. 
Rating:
3.0

The assisting individual talked way too fast for me to take in everything. The store owner just laughed as he acknowledged it to be true. I therefore missed the part of the hours i had to get the storage unit across town. This caused another days rental for truck and finding another storage eliminating the ability for special of $1 ! Month storage.

Terri B. 
Rating:
5.0

Customer did not leave a comment.

TYRONE G. 
Rating:
3.0

Please fix it. Do not let other customers rent that truck. It's dangerous

MICHAEL D. 
Rating:
4.0

Needs to have more staffing. I waited for 30 minutes just to be helped. Also, we left our house key on the key ring of the UHAUL (our bad) but someone should check those things before sending the keys back out to someone else. The people were nice and I like the location.

KIELY S. 
Rating:
5.0

Customer did not leave a comment.

HEATHER S. 
Rating:
1.0

Bad customer service. Employees drive trucks like crazy people.

eric B. 
Rating:
5.0

dropping off the truck was very fast, thank you

Andrew B. 
Rating:
5.0

Customer did not leave a comment.

Mike R. 
Rating:
5.0

Customer did not leave a comment.

Jaedon W. 
Rating:
5.0

Nothing

Bill C. 
Rating:
4.0

I had no problems at all, everything went smoothly..same day service...great customer service. Thank you U-haul.

SAUNDRA T. 
Rating:
5.0

Customer did not leave a comment.

Martin H. 
Rating:
5.0

Customer did not leave a comment.

Norman B. 
Rating:
5.0

Customer did not leave a comment.

Rating:
3.0

Customer did not leave a comment.

Schiantel B. 
Rating:
5.0

Customer did not leave a comment.

ASHLEE H. 
Rating:
5.0

Always friendly and help customers quickly.

ANDREW D. 
Rating:
3.0

Customer did not leave a comment.

MARGARITA S. 
Rating:
4.0

Customer did not leave a comment.

SEAN S. 
Rating:
5.0

I had to endure (I guess her name was Izzy) supposedly she is a manager candidate. She was rude and used racist remarks

paul S. 
Rating:
5.0

Every person i talked with was very helpful.

Stephen R. 
Rating:
4.0

Customer did not leave a comment.

SHARVIS S. 
Rating:
1.0

Shame! We reserved a 10" truck from 10 am to 2 pm. The woman with the lip piercings and blue hair was rude start to finish. No hello, no smile, and had an all around bad attitude. My suggestion is if you are so unhappy in your job, get a new job. She spent 30 minutes trying to get the internet to work costing us 30 minutes on an already tight schedule. She refused to prorate our time for the lost 30 mins and insisted we could not keep the truck to 2:30. Equipment failure on your part should not negatively impact the customer. Period. Finally get out the door with just a little over a quarter of a tank of gas, no dolly that we requested ( had to hire a separate mover to get the items we couldn't move as a result). We busted our tails to replace the gas (tank was fuller when we returned than when we received it.). The latch on the back of the truck was defective. It unlatched itself causing our items on the back to get wet in the rain. Luckily, nothing fell out the back of the truck. Got to the shop @ 2 pm to find NO employees. Another gentleman and I stood in the store for nearly 15 mins before what seemed every employee the place came through the back door all at once. One gal took the keys from me and asked if I wanted a receipt. I said yes and she then walked away and never came back. Had to hang around for another 5 mins to get my receipt from a different employee. The unprofessionism of this establishment not only cost us the $115 for the uhaul rental but an additional $205 to hire movers when we shouldn't have had to.

Teresa Z. 
Rating:
5.0

Tags were expired in 2017. Tires dry rotted And having tires that limit to 55mph is a safety hazard now days with speeds upwards of 70mph Corp should do better at This

Roger K. 
Rating:
5.0

Customer did not leave a comment.

Jennifer D. 
Rating:
3.0

Customer did not leave a comment.

Kyle B. 
Rating:
5.0

All was outstanding!

Renee D. 
Rating:
4.0

Customer did not leave a comment.

Kayode S. 
Rating:
1.0

Shea the apparent manager in training actively discriminated against me. I have never been treated like this ever. Absolutely rude. You need to have non racist employees.

paul S. 
Rating:
5.0

I felt very taken care of. And the little young guy was very helpful, I was very much satisfied.

Gary F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANDREW D. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Job well done!

GERALD G. 
Rating:
5.0

N/A

Monica H. 
Rating:
4.0

Customer did not leave a comment.

EMANUEL W. 
Rating:
4.0

Customer did not leave a comment.

ray R. 
Rating:
5.0

Employees were very helpful and friendly.

STEVEN W. 
Rating:
5.0

Customer did not leave a comment.

ALLISON J. 
Rating:
5.0

Very nice people

Dylan S. 
Rating:
5.0

Customer did not leave a comment.

Timothy C. 
Rating:
5.0

Not Applicable

Christina L. 
Rating:
3.0

Customer did not leave a comment.

charles b.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ramyia S. 
Rating:
5.0

Customer did not leave a comment.

Nicholas B. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN R. 
Rating:
5.0

Customer did not leave a comment.

JIM E. 
Rating:
5.0

Customer did not leave a comment.

Angela R. 
Rating:
4.0

resurface the parking lot to fill pot-holes, paint parking spaces

SHANNON D. 
Rating:
5.0

The rep did a great job. He was the only one there and he was extremely busy! He Stayed calm and took his time to answer customers questions .Im giving him *****

Vickie M. 
Rating:
3.0

Customer did not leave a comment.

Christina H. 
Rating:
4.0

Customer did not leave a comment.

GLENN K. 
Rating:
4.0

I made a reservation for a pick up truck, but when I got there the truck wasn't there. The U-Haul agent went out of his way to get me another vehicle and a reduced price which worked out well.

Jacquelyn T. 
Rating:
5.0

Nothing I was treated with respect and this mad me very happy and my move as smooth as possible

LATOSHIA P. 
Rating:
5.0

A little bit bigger trailer would be great

KENNETH S. 
Rating:
5.0

Person helping me recommended if I brought equipment back to same location, it would save me money, which I appreciated.

Linda G. 
Rating:
5.0

Customer did not leave a comment.

Hughdell G. 
Rating:
5.0

Always great and Pleasant!

Sean R.  |  First Impressions 
Rating:
5.0

I had no problems and I can't say that there is a need for improvement, it went great for me. Keep that friendly atmosphere that I experience on my visit. Thank you

May H. 
Rating:
3.0

I was charged about $50 more than the estimate. I did not go over the estimated miles, but was charged for about 10 miles more, and the GM helped me check in but did not explain the $30 gas fee. When I returned the truck, the attendant was nice and courteous and explained this so I was ok paying, but wish I had known about this policy before I was charged. I would have opted to get gas.

Sierra M. 
Rating:
2.0

No one said the insurance would be charged daily... I thought it was a 1 time fee.

Brianna G. 
Rating:
2.0

Neither the manager nor his assistant could tell me why I had to repeat all the information i had already typed into the "Advance check in" online. I ended up repeating everything. i asked them why, if advance check in was supposed to save time, were they repeating the same process. neither one of them knew the answer. neither one of them referred me to Uhaul corporate offices or offered to find out for me. The assistant - white female, probably in her early twenties, glasses, wearing a black knit cap and at least one arm covered in a sleeve of tattoes. When she brought the truck up for me did not say one word to me. She simply left the truck running. i was waiting for her to tell me it was ready for me and i could drive off. She never did. I figured it out after about 5 minutes when she did not come back. This same person came out the door when I returned and when she saw it was me, turned around and went back inside. After awhile, someone else working on the lot came over and checked me in. The manager (the guy who checked me in thought his name was Tony) refused to tell me his name or his assistant's name, saying that their personal privacy did not require them to give me their names. I have had better experiences at other nearby Uhaul operations. Don't go to this one.

Sean C. 
Rating:
4.0

Customer did not leave a comment.

SARAH M. 
Rating:
5.0

Everything worked well for us. Quick pick up and easy return.

AMY B. 
Rating:
5.0

Customer did not leave a comment.

THOMAS M. 
Rating:
4.0

Everything went very smooth. The staff was friendly and knowledgeable. The whole process was easy and quick. The only negative is that they don't answer their phone.

Greg A. 
Rating:
5.0

Customer did not leave a comment.

Jamie P. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
1.0

This uhaul experience was the worst ever in all my years on earth ..,?Staff are not only rude but are not customer helping. I wouldn't recommend this establishment to anyone. Nor will I recommend Uhaul to anyone trying to move. I would suggest they try other companies or find another resource. I am personally done foii ok bf business with this company

NIANI P. 
Rating:
4.0

It was pricey.

Regina B. 
Rating:
4.0

Customer did not leave a comment.

Kari T. 
Rating:
1.0

I turned the truck back on time after hours and was charged a gas fee even though I put gas in the car. The truck wasn't on full when I rented it but I was charged

ELISHA H. 
Rating:
1.0

Very rude, impatient, issued me the wrong u haul to start and had already charged me. Got double charged because of it and now I have to wait 3-5 days for my refund. I tried to call the location directly and gentlemen interrupted me the whole time I was trying to explain what happened then demanded I hold on and put me on hold for 20 minutes for no one to come onto the phone. Ended up having to sit on hold for an hour with the 1-800 number.

Jessica S. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
4.0

Nice experience

Troy W. 
Rating:
4.0

The truck needs a serious alignment job. It was almost impossible to keep the steering wheel straight to drive and stay in lane

Daryl M. 
Rating:
2.0

Customer did not leave a comment.

ERIC T. 
Rating:
5.0

Pay the guys more they are great

Dalton G. 
Rating:
5.0

Customer did not leave a comment.

DANIEL J. 
Rating:
5.0

keep doing what you are doing. this location has greatly improved in customer service and vehicles.

kathleen B. 
Rating:
4.0

The auto transport was at a different location than the truck. Then that trailer had a broken crank stand, so I was diverted to another location which scheduled me to drop off the trailer at a location 15 miles from the truck. Reaching someone to fix that was difficult.

GREGORY B. 
Rating:
5.0

I had a very pleasant experience..Thank you

IRMA P. 
Rating:
1.0

I am not happy at all. It's no wonder this location has 1.5 stars online. I was guaranteed a reservation and yet when I get there, they tell me there are no trucks available with absolutely no explanation or apologies. I had to take a van instead which luckily fit what I was picking up. I also had tried to call several times before picking up because I had a question and they did not answer the phone. It just rang and rang until it finally hung up on me. Never again.

Hannah M. 
Rating:
5.0

Customer did not leave a comment.

Ernestine J. 
Rating:
2.0

Waited 45 minutes to get trailer while they took care people who had rented trucks

Richard O. 
Rating:
5.0

Customer did not leave a comment.

Roger E. 
Rating:
4.0

The price to refill is beyond ridiculous It cost me 8 dollars to fill. And uahul wanted to charge me 65 dollars. This is so terrible and should be illegal. That more than 100% markup. I also was unaware that I ordered two packages of blankets. Didn't use one at all and uahul refused to rerun it period. I didn't even use the whole pack of the other one just two blankets 2!!! I can't say it enough first and last time I'm ever moving myself again

MICHELLTON E. 
Rating:
5.0

Customer did not leave a comment.

dereka g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dereka g.  |  First Impressions 
Rating:
1.0

Worst experience ever! Lost my business over decade of utilizing for business! I’ll choose Penske from this time forward!

Lori B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Animashawn W.  |  First Impressions 
Rating:
1.0

Staff were rude. I was overcharged and still dealing with getting a refund.

Rakeisha C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

diane w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Douglas S.  |  First Impressions 
Rating:
1.0

Rats got into my storage and ate through brand new couches and sofas. Also my clothing inventory. I have lost hundreds of merchandise due to this.

maurice w.  |  Overall Experience 
Rating:
5.0

Keep up the good work

Raven B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Torkel R.  |  Overall Experience 
Rating:
5.0

I am trying to get a hold of manager, or whomever to let them know that I am staying next door at the American Inn, and I will be returning the uhaul truck by 3-5-2030. Thank you for being understanding, and helpful.

Faith N.  |  First Impressions 
Rating:
5.0

they was very helpful

nikouma w.  |  First Impressions 
Rating:
5.0

Can always count on uhaul to help out in a pinch. Needed truck to move daughter and also needed storage. I got a free storage unit for a month w truck rental! Thanks Billy and team!

david s.  |  First Impressions 
Rating:
5.0

The staff was very helpful from the beginning to the end. We will use this location again if needed, thank you all.

Richard W.  |  Overall Experience 
Rating:
1.0

One of the employees were very rude and very dismissive. I will not recommend this location at all.

Victoria H.  |  Overall Experience 
Rating:
4.0

I liked the alarm system

Harry B.  |  Overall Experience 
Rating:
3.0

No comment

keela h.  |  Overall Experience 
Rating:
5.0

Clean and friendly

Harry B.  |  First Impressions 
Rating:
4.0

great service

bonnie e.  |  Overall Experience 
Rating:
5.0

Clean, easy access, very nice employees

Charles B.  |  Overall Experience 
Rating:
1.0

My card was charged $155 dollars but I was informed transaction only for $78

Jasmine R.  |  First Impressions 
Rating:
5.0

Dropped off, however no check in to verify. Do online? Please advise. Martin Able 574-551-4656

MARTIN S.  |  Overall Experience 
Rating:
5.0

Great

Timothy H.  |  First Impressions 
Rating:
5.0

Really appreciated the professionalism and attention to detail the Uhaul staff and sites provided. Salute

MARTIN S.  |  First Impressions 
Rating:
5.0

Very good customer service with Steven as associate

DEBRA V.  |  First Impressions 
Rating:
4.0

My interaction with customer service whether on the phone or in the store was very pleasant. I rented a 17' truck and found it to be easy to drive and clean.

ramona r.  |  Overall Experience 
Rating:
4.0

U haul was very professional. I appreciated your service. Thank you you.

elmer h.  |  Reservation 
Rating:
5.0

I use the facility for four years and never had a problem

CRYSTAL H.  |  Overall Experience 
Rating:
5.0

The staff was very nice and accommodating when we realized we needed a larger storage space than originally expected. It was also refreshing to work with a human instead of the confusing website

Jane S.  |  Reservation 
No reviews have been submitted for this location.

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