Customer Reviews for U-Haul Moving & Storage of Troy

10,679 comentarios

1250 W Maple Rd   Troy, MI 48084
(East of Crooks)

(248) 362-0303

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(248) 362-0303

1250 W Maple Rd
Troy, MI 48084
(East of Crooks)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Samantha S. 
Rating:
1.0

About 2 weeks prior to desired appointment for installation I Pre-ordered hitch and scheduled installation via online. Could not be scheduled for the 2 stores closer to my home so accepted a store of greater distance. Spent one hour on the phone to manage this appointment then was transferred to a second rep for 15 plus minutes on the phone. Arrived timely and the store check in related no hitch to the order was on-site with a call to my cell when I was half way home, advised I could go to a store 20 miles away and see if the hutch he saw on the inventory might still be available . I contacted online order # while heading back to retrieve my vehicle and go elsewhere. Online corrected the error and claimed job would be completed. Called to confirm… Desk person down graded Manager and stated the mechanic working on my car was inept thus the delay. The 4:30 pm pick up lead to my sit in the lobby for Neil after 7 pm close. The mechanic was a solid kid explaining his work when he saw me examining my vehicle. This was my second purchase from Uhaul for a hitch in recent years. I had no idea your quality of staff so declined … first run no issues.

Jackie R. 
Rating:
5.0

Customer did not leave a comment.

Tina Z. 
Rating:
5.0

Customer did not leave a comment.

Chyia P. 
Rating:
4.0

Customer did not leave a comment.

Phyllis D. 
Rating:
5.0

Customer did not leave a comment.

Ian B. 
Rating:
3.0

The ignition was incredibly hard to turn and the key had to be slightly retracted. Very frustrating. It took 2 employees to sort it out. Also, the return process via the website is miserable

Peter M. 
Rating:
5.0

Customer did not leave a comment.

Francis P. 
Rating:
5.0

Customer did not leave a comment.

Janice W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linson I. 
Rating:
3.0

Customer did not leave a comment.

DOUG T. 
Rating:
5.0

The u-Haul team at Maple and crooks in Troy Michigan, does an excellent job. Prime Energy has been a repeat customer there for more than five years and never received anything but excellent service. Sincerely, Bill koetting owner of prime energy contact services

WILLIAM K. 
Rating:
5.0

Concerned about billing for month of October for containers cleared out September 20th

Helen M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles O. 
Rating:
5.0

Customer did not leave a comment.

Renee P. 
Rating:
5.0

Thank you.

Wendy G. 
Rating:
5.0

Customer did not leave a comment.

Kyle A. 
Rating:
4.0

Customer did not leave a comment.

Bharat V. 
Rating:
5.0

The experience was excellent. People are friendly, helpful, and got us hitched and on our way.

Thomas J. 
Rating:
5.0

The two customer service reps who helped at pickup and drop off were great to work with.

John R. 
Rating:
5.0

great support from Chris

Stuart I. 
Rating:
5.0

I feel like I can never say enough good things about U-Haul and this Troy location in particular. Every darn time I end up happy. It's a very capable and very nice crew.

stefanie R. 
Rating:
5.0

Vehicle was shaky at 70? Not sure if there is something wrong

Teresa J. 
Rating:
4.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

Everything was top notch

Chad M. 
Rating:
4.0

Need to have signs telling others that are returning rentals afterhours to pull all the way forward. the area where rentals were to be returned was backed up all the way to Maple rd. I needed to enter through the exit and park the rental in the lot. Other than that the 24/7 online return app was easy to use.

John N. 
Rating:
3.0

The process was fairly straight forward. Billing was unclear, and I feel I may have been over charged.

Ruba K. 
Rating:
5.0

Very professional all around

Mark S. 
Rating:
1.0

Need more workers and more friendly people. Not a great experience

Rachelle P. 
Rating:
3.0

The following morning after dropping the truck off afterhours I received my receipt stating a cleaning fee of $25 hours. When I inquired I was told the cargo area was real dirty. I had taken it home and sweep it out before returning it. In the future I'll be taking pictures to counter any bogus claims by UHaul such as the one described.

Maurits W. 
Rating:
5.0

Customer did not leave a comment.

Helen M. 
Rating:
5.0

They were quick to amend a few issues there were.... very happy overall!

Lorreta C. 
Rating:
5.0

It was fantastic.

HaGeun R. 
Rating:
4.0

Colleen was very nice and helpful.

Angela R.  |  First Impressions 
Rating:
5.0

No, everything was perfect

David K. 
Rating:
5.0

Customer did not leave a comment.

Shantanu J. 
Rating:
5.0

Customer did not leave a comment.

Wendy L. 
Rating:
5.0

Truck was in immaculate condition. Everything was well maintained.

BRIAN D. 
Rating:
5.0

Colleen was super helpful!!

Jennifer B. 
Rating:
4.0

Colleen was very pleasant and helpful. The other employee seemed distracted and not focused on the customer.

PAUL K. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL EDWARD R. 
Rating:
5.0

Customer did not leave a comment.

Irma B. 
Rating:
5.0

We got a brand new utility trailer! Was spotless

Cindy T. 
Rating:
4.0

Check in was a bit slow due to many customers and only 1 service clerk available.

Paula R. 
Rating:
3.0

Customer did not leave a comment.

Leah O. 
Rating:
5.0

I'm very unhappy about the Notice of Recent Security Incident for which affected my personal information.

David L. 
Rating:
5.0

Fast and great service.

Mujib A. 
Rating:
1.0

It took over 40+ mins of waiting in line in order for me to pickup my rental, which I had previously reserved online. Employees were rude, I wasn't greeted, I wasn't thanked for my patience, etc. Worst uhaul experience I have ever had.

Frank P. 
Rating:
3.0

Customer did not leave a comment.

Michael T.  |  First Impressions 
Rating:
4.0

Better parking directions for customers ‘ vehicles. Hard to tell where to check in.

Lou D. 
Rating:
5.0

Customer did not leave a comment.

Daniel H. 
Rating:
5.0

Customer did not leave a comment.

Ed W. 
Rating:
4.0

Customer did not leave a comment.

jennifer F. 
Rating:
5.0

Customer did not leave a comment.

Julie D. 
Rating:
5.0

Customer did not leave a comment.

Cornelia B. 
Rating:
5.0

Customer did not leave a comment.

Cherie K. 
Rating:
5.0

Have the reservation dept. give correct information so that you are not disappointed when you go to pick up your rental trailer and that you have the correct equipment on your vehicle. As it was they missed this step causing me to argue and finally run late to my appointment..

Timothy P. 
Rating:
5.0

The experience was seamless. Extending our reservation was easy and the people at the Uhaul location were very pleasant to deal with.

Robert T. 
Rating:
5.0

Nothing

Raymond W. 
Rating:
4.0

Customer did not leave a comment.

Beth G. 
Rating:
5.0

Customer did not leave a comment.

Nathan M. 
Rating:
5.0

Customer did not leave a comment.

Greg B. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

Your return web site for after hours is stupid. Just gives verification code but doesn't say return completed. I better not get charged $20

Jeffrey G. 
Rating:
5.0

Customer did not leave a comment.

Rick S. 
Rating:
5.0

Customer did not leave a comment.

stanley S. 
Rating:
4.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Transaction was smooth and seamless. Staff was very courteous and there was no long wait. Vehicle was clean and ready to go without any issues!

BRIAN D. 
Rating:
5.0

Customer did not leave a comment.

Norman T. 
Rating:
5.0

The service I received was the best I have every received from Uhaul. This should be a model store for other stores to learn from. Everyone was extremely friendly and helpful. 10/5 stars!

Eric W. 
Rating:
4.0

I rented a unit online. However, A103 was too small per my friend who physically moved me in. I was unable to amend the reservation online nor was allowed to make any changes over the phone. So my belongings were stored in L241 under my friend's name and I was not in agreement with that. If can make a reservation online with payment why not at least accommodate me over the phone? My ID is in your system from the truck rental or I could have sent a copy via email. I didn't want my things in another person's name. I visited the office today and Rob was able to take care of my needs to my satisfaction and he also confirmed that Larry initiated my refund from A103. I'm happy now. Thank you.

Tiffany S.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Christian B. 
Rating:
5.0

Customer did not leave a comment.

Alicia T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alicia T. 
Rating:
5.0

Thank you!

Tonya L. 
Rating:
5.0

Customer did not leave a comment.

Lotoya M. 
Rating:
4.0

Fix the air conditioning in the truck. This is the second time renting a truck and the air conditioner is blowing warm air. And one of the clerks was arguing with me about how it's not fixed because of covid. Well that's an old excuse. I want my truck rental fee back. Since the truck was not I. Working order.

Brian C. 
Rating:
4.0

Customer did not leave a comment.

Rebi V. 
Rating:
4.0

Customer did not leave a comment.

Wendy C.  |  Overall Experience 
Rating:
5.0

Dude behind the counter was chill as hell

Jesse A. 
Rating:
5.0

Go there alot. Help is good.

Sherryl B. 
Rating:
5.0

Customer did not leave a comment.

luis S. 
Rating:
5.0

Fast, easy. I like your new phone based damage photo thing for documenting the before condition.

David R. 
Rating:
4.0

Customer did not leave a comment.

John C. 
Rating:
4.0

Customer did not leave a comment.

Susan F. 
Rating:
5.0

Customer did not leave a comment.

Allison L. 
Rating:
4.0

Customer did not leave a comment.

Steve C. 
Rating:
5.0

The app didn't work for after hours pick up Van stunk of smoke

Barry M. 
Rating:
3.0

First truck had a nearly flat tire and gas on empty. Second truck had tire indicator light on but tires were ok.

Laurie G. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

Matthew I. 
Rating:
5.0

Customer did not leave a comment.

Judith K. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
3.0

Need more counter personal in the morning while it is busy.

Mike P. 
Rating:
5.0

Everything went well- much appreciated. 👍👍👍

Christian G. 
Rating:
5.0

Customer did not leave a comment.

Mary B. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
4.0

Customer did not leave a comment.

Joseph P. 
Rating:
4.0

Customer did not leave a comment.

Alaris W. 
Rating:
5.0

Customer did not leave a comment.

Alexander G.  |  Overall Experience 
Rating:
5.0

Easy check out and even easier check in.

Dale K. 
Rating:
4.0

There were no furniture pads in the U-box container. I did not really check on it as there was minimal furniture and mostly boxes. It was a good experience. I would surely use this service in future and also recommend friends to do the same.

Ravi L. 
Rating:
5.0

Good service from the manager.

Michelle P. 
Rating:
5.0

I did an after hours turn in on my phone with the app and it was great. I was surprised at how easy it was.

Myra M. 
Rating:
5.0

Customer did not leave a comment.

joel D. 
Rating:
4.0

This location was good. Was supposed to pick up at Highland and Cass Lk. Rd. In Waterford @10:30 am and you guys sent a text @ 10:13 am something to the effect that the location has been changed. Not seeing the text until I went to original location to find out no trailer and the box trailer in Troy was only till 5 pm.......I had it reserved for 24 hrs originally. Troy staff was helpful and professional. You guys really messed this one up. Oh And Stephen Covey the owner at the Waterford store was not helpful at all and needs customer service help..... he's an eye roller and not professional at all. When asked if he was the owner his response was "something like that". This cost me time and money with your lack of organization and professionalism. What a great experience moving my daughter to college....NOT! WE will be yelping and leaving reviews on other sites what a terrible experience. And 800 customer service was no help.........shrug their shoulders and said nothing they can do. Thanks U Haul. Matt McCulloch

Matt M. 
Rating:
5.0

Customer did not leave a comment.

Leo V. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Customer did not leave a comment.

anthony w.  |  Overall Experience 
Rating:
5.0

Thank you

Lolita M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

john d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sabrina H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

YEHUDA R.  |  Overall Experience 
Rating:
5.0

Staff at Troy mi UHAUL want above and beyond to assist me

Linda J.  |  First Impressions 
Rating:
1.0

I couldn’t get my couch through the hallway into the storage unit because of the small width of the hallway. You’d think the hallways at a storage unit facility would be wide enough to ensure normal sized sofas can get in and out of units without struggle. Because of this, I had to drive my couch all the way to a family members house to store which in turn lead me to go over my total mileage allowed for the rental and cost me $56 extra dollars. Very disappointed in this uhaul experience.

Amanda M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

AARON RASHAD K.  |  Overall Experience 
Rating:
5.0

I really want to give kudos to Chris and Ron for being AMAZING! They were super helpful with all my questions and went above and beyond to help me during this moving process. They both helped on different days with bringing the high stress levels that come with moving down for me. I can't thank them enough!!

Alicia T.  |  First Impressions 
Rating:
5.0

Chris went above and beyond to help me with all the supplies, right size truck, and right size storage unit. Very helpful, and respectful.

Cheryl M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Annette A.  |  Online Move In 
Rating:
5.0

great facility very clean well lit secure

daryl r.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Husna A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Brian S.  |  First Impressions 
Rating:
4.0

Little pricey but good product.

Daniel C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

James L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

harlianne w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrea C.  |  First Impressions 
Rating:
5.0

Never had a bad experience with this location and will always think of Uhaul 1st.

Donald M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raymond T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James J.  |  Overall Experience 
Rating:
5.0

Move in was seamless

Paul N.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Shanita H.  |  Online Move In 
Rating:
5.0

Staff always helpful and pleasant! Best experience ....thank you!

renee p.  |  Overall Experience 
Rating:
5.0

The manager was great! I was pretty upset when I realized I had rented a unit with stairs. It wasn't clear to me from the ad and I was quite surprised and disappointed to find that there were a few stairs to go up. I wrote an email to the manager explaining why I was upset and that it had really inconvenienced me, as I had not planned for moving things up a set of stairs. He was very understanding and immediately helped to fix the problem. Each time I visited the employees were nice and they were very helpful.

Tyler W.  |  Overall Experience 
Rating:
5.0

Great service and friendly helpful staff!

Selenia S.  |  Overall Experience 
Rating:
4.0

Only deducted one star because the location seemed to be understaffed.

CARYN W.  |  Overall Experience 
Rating:
5.0

Christopher was very helpful no matter how many questions I had or what the question was...so good to work with!!

renee p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donovon H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

darshan s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBIN B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelley L.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Micah C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tina A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alice S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diana P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffrey I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FRANCIS d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID B.  |  Overall Experience 
Rating:
5.0

The staff went above and beyond!

Rochelle R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diana P.  |  First Impressions 
Rating:
5.0

Excellent management at location.

WALKER S.  |  Overall Experience 
Rating:
5.0

I was very pleased with my experience and the Staff at U- Haul was always professional and courteous. I will consider U-Haul first for any future storage needs.

Donna P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

John O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexis S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Christiana B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeff H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JUNE T.  |  Overall Experience 
Rating:
4.0

No matter how overwhelmed and shorthanded the staff may be, they still maintains a helpful, friendly, patient demeanor. They also are still are efficient and get the job done completely!!! Thank you

Deonne g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ezra v.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

James G.  |  Overall Experience 
Rating:
5.0

I’ve never felt so special being shown around a clean and neat u haul Facility in all the 30 plus Years traveling with u haul The floors so clean and shiny , beautiful just clean, you Mr. Clarence Vicent Thanks for making my move to Michagan a lot easier.

Marylou D.  |  First Impressions 
Rating:
4.0

I seen it was a 24 hr accessible and I went at 11 Pm at night to put stuff in storage and the drive way was blocked with uhaul trucks and I tried to use the pin code I got and it said I was denied and that the unit was closed so if your not a 24hr storage why put it in on the paper when we get the unit and why advertise it on the website and the lock thing on the door needs to be adjusted on unit E-156

Natashia C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kim B.  |  First Impressions 
Rating:
5.0

Was treated with respect and the staff was most helpful with my trailer return and storage needs. And they provide a complimentary lock.

Teresa H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Andrea M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dominique M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GERMAINE H.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

daniel m.  |  First Impressions 
Rating:
4.0

The guys were nice and helpful. Just short staffed. Only 2 guys and the wait was long.

jenna P.  |  Overall Experience 
Rating:
5.0

Very clean facility. Very respectful and nice service. Recommended this facility to my friends moving here to Michigan from Illinois.

lakeisha w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

maj d.  |  First Impressions 
Rating:
5.0

The staff at this particular location were very helpful and knowledgeable. Thank you again, to these gentleman.

Morgan B.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Nancy C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Doreen D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Denise P.  |  First Impressions 
Rating:
4.0

Everything was fine until we emptied the unit. When we got the unit there were 2 wooden pallets in our unit. We assumed they were from uhaul and for our use. We used them and when we removed our items we left the pallets as we found them. I received a call from Alex telling me it wasn’t his job to be my trash remover due to us leaving the pallets. I explained the situation to Alex. He wasn’t happy and didn’t seem to believe me. I had no reason to lie. We made our payments on time, cleaned out the unit and had nothing but good interactions with the staff previous to this phone call.

Deborah E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

margaret v.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KOJAK S.  |  First Impressions 
Rating:
5.0

Ben Craft did an excellent job providing customer service. I watched him run to each new customer and offer service as quickly and pleasantly as possible. Ben is an excellent employee. Thanks Wayne

wayne B.  |  First Impressions 
Rating:
5.0

organized and friendly

Nancy C.  |  First Impressions 
Rating:
5.0

This location has excellent, patient, and efficient staff!

Deonne g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tanisha G.  |  First Impressions 
Rating:
5.0

Extremely professional and helpful

Bradley F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CHARLOTTE FREDERICA F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Graham S.  |  First Impressions 
Rating:
5.0

Great customer service every time.

SHAWN D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathleen P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amanda E.  |  Online Move In 
Rating:
4.0

Clean, easy access, alarms were annoying sometimes

Benny R.  |  Overall Experience 
Rating:
4.0

Very nice and helpful staff, clean facilities. Wish I had seen unit before rental access through hallway was too narrow to store my couch and living room chair

Gregg C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ralph k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary L.  |  Overall Experience 
Rating:
5.0

Nice job. Young lady walked me to unit and made sure I understood how it all worked. Very good

Jeff H.  |  First Impressions 
Rating:
4.0

- Appreciated simplicity of storage unit reservation and payment. For ending rental, I had to go into office because website was unclear if request to end rental had been made for both units or only one. - Checking out van, through website and in office, was fairly easy. One suggestion: allow condition photos to be uploaded from Gallery, as is allowed for storage unit. - Alarms in storage unit facility went off frequently despite seemingly no one coming in/out, leaving a door open, and us being checked into unit. Annoying, and not effective as I never saw anyone from uhaul respond as if there were an actual problem.

ALEX W.  |  Overall Experience 
Rating:
5.0

Excellent service and storage facility

Bobby L.  |  Overall Experience 
Rating:
1.0

I can not express enough my disappointment in Uhaul. You failed at every level. I called to make a reservation at your customer service number. I was looking to store outdoor furniture that includes 126” table. After discussing this with you advisor I was advised a 10 by 15’ unit was best. I also ordered a 26’ truck. The reservation was made weeks in advance. I consequently made plans for friends to help load out truck on move day. When I showed up Saturday I was given three adjacent, but separate 5 by 10’ units. I told the GM this would not fit the table that I had discussed with the Uhaul agent at the time of reservation. The store GM told me that I did not reserve a 10 by 15 room, rather 10 by 15 in space and he did not have a 10 by 15 room. When I described the call. He told me he had nothing, customer Service agents don’t know what they are talking about. He also told me that how could he be sure I even told the agent I had a long table. I hope you have video with audio of my in person experience. It was awful. I won’t write all of the remaining failures other that to say It took four later calls over two hours to customer service to finally learn Uhaul could not help me and instead screwed me over. The first two calls were with helpful people that put my on hold. BOTH agents in an effort to help had to place me back on hold. When they did BOTH resulted in me being put back into the Uhaul call service que to get to start over with a new person. The third person was helpful but was unable to find a first floor separate location and sent me to customer service. At customer service I was told the substitute unit given by the GM was actually a split level unit and too short for my table. I was now told Uhaul could not find a unit anywhere within 30 minutes. At this point our friends who were helping load the truck had to leave. It was a sunny Saturday when we would have finished. I had to find another facility and find people to help me Sunday. It snowed on Sunday. To top off the fun, when on Sunday I returned the truck it turns out the 14 foot substitute unit was actually 14 and the customer service person who said it wa a half that size was wrong This is who failed. The GM at Troy, MI on many levels. The person who built the customer service system that threw me back in que. Management that did not give the person any authority. The customer service person at the end, while nice, she gave bad information on the size of the unit. Mostly Uhaul upper management for leading a horrible company. By contrast I ended up renting at Public Storage. When I called them I had no wait time. They were helpful, organized and professional. On m aside about Uhauls culture is the Please Note comments below. The comments are the opposite of customer service. They set rules. Why ask for feedback and then direct orders. Terrible.

bill l.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ALEXANDRAJOAN P.  |  Online Move In 
Rating:
5.0

Thanks everyone at this location for making a difficult transition and move happen with far more ease.

THOMAS K.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

alaida a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEVE F.  |  First Impressions 
Rating:
2.0

Your office was consistently understaffed, creating long waits. I was vey put off by one of the young female office staff, not customer friendly, and down right rude. This was at your Troy Michigan office. Also, I reserved a trailer 5 days in advance but then it was not honored and had to travel to another city to get a much smaller one. This created a major headache for moving. I will go somewhere else for my future needs.

KAREN O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT CHARLES D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephanie G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John O.  |  First Impressions 
Rating:
2.0

Service was absolutely terrible. Both times I went in, it took forever to even speak with someone.

hannah m.  |  Overall Experience 
Rating:
5.0

Everybody was very nice

Denise M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Benny R.  |  First Impressions 
Rating:
5.0

Easy access and very secure. Easy to use carts for loading and unloading

Michael D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicole C.  |  Overall Experience 
Rating:
5.0

Christopher was friendly, professional and very accommodating with our crisp space needs verses my guess in space size needed. He was able to switch on a dime and provide the proper space my family needed. Thank you Christopher.

Laurie Anne S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kirk t.  |  Overall Experience 
Rating:
5.0

My experiece here was awesome longer than I expected but the staff fantastic I waill not hesitate to reach out to you all if I need future service...thank you!.

jermaine s.  |  Overall Experience