Comentarios de los clientes para U-Haul Moving & Storage of Troy

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Troy

Clasificación general:

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Charles H.
Clasificación:

El cliente no dejó un comentario.

Cecil B.
Clasificación:

El cliente no dejó un comentario.

Mike G.
Clasificación:

El cliente no dejó un comentario.

Ann Marie M.
Clasificación:

While the Van itself was clean, it really stunk from cigarette smoke. Your team was professional, but this location is extremely short-staffed. I have been here several times over the past 19 years and it is always a long wait. COVID just seemed to add to it. The app process is tedious, but I guess I will go that route in the future. I also registered online...also very tedious. No one ever answers the phone here either.

bill l. | First Impressions |
Clasificación:

I can not express enough my disappointment in Uhaul. You failed at every level. I called to make a reservation at your customer service number. I was looking to store outdoor furniture that includes 126” table. After discussing this with you advisor I was advised a 10 by 15’ unit was best. I also ordered a 26’ truck. The reservation was made weeks in advance. I consequently made plans for friends to help load out truck on move day. When I showed up Saturday I was given three adjacent, but separate 5 by 10’ units. I told the GM this would not fit the table that I had discussed with the Uhaul agent at the time of reservation. The store GM told me that I did not reserve a 10 by 15 room, rather 10 by 15 in space and he did not have a 10 by 15 room. When I described the call. He told me he had nothing, customer Service agents don’t know what they are talking about. He also told me that how could he be sure I even told the agent I had a long table. I hope you have video with audio of my in person experience. It was awful. I won’t write all of the remaining failures other that to say It took four later calls over two hours to customer service to finally learn Uhaul could not help me and instead screwed me over. The first two calls were with helpful people that put my on hold. BOTH agents in an effort to help had to place me back on hold. When they did BOTH resulted in me being put back into the Uhaul call service que to get to start over with a new person. The third person was helpful but was unable to find a first floor separate location and sent me to customer service. At customer service I was told the substitute unit given by the GM was actually a split level unit and too short for my table. I was now told Uhaul could not find a unit anywhere within 30 minutes. At this point our friends who were helping load the truck had to leave. It was a sunny Saturday when we would have finished. I had to find another facility and find people to help me Sunday. It snowed on Sunday. To top off the fun, when on Sunday I returned the truck it turns out the 14 foot substitute unit was actually 14 and the customer service person who said it wa a half that size was wrong This is who failed. The GM at Troy, MI on many levels. The person who built the customer service system that threw me back in que. Management that did not give the person any authority. The customer service person at the end, while nice, she gave bad information on the size of the unit. Mostly Uhaul upper management for leading a horrible company. By contrast I ended up renting at Public Storage. When I called them I had no wait time. They were helpful, organized and professional. On m aside about Uhauls culture is the Please Note comments below. The comments are the opposite of customer service. They set rules. Why ask for feedback and then direct orders. Terrible.

ALEXANDRAJOAN P. | Online Move In |
Clasificación:

El cliente no dejó un comentario.

JoAnn P.
Clasificación:

El cliente no dejó un comentario.

Terrence C.
Clasificación:

El cliente no dejó un comentario.

Brian R.
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El cliente no dejó un comentario.

William M.
Clasificación:

Professional friendly staff. Very efficient and helpful.

Sandeep M.
Clasificación:

I used the truck for 28 miles and I filled the Gas and returned with more than the gas level it was at the time of pickup, yet I was charged $6 for gas. This is cheap business cheating customers. Because of Covid issue , i didn't pay much attention to the final bill. Shame on looting the customers.

SCOTT EDWARD M.
Clasificación:

El cliente no dejó un comentario.

Michael G.
Clasificación:

While the person who took care of me was fantastic in everyway, the poor guy was the only person there. Management needs to get their s#$t together

Marta G.
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El cliente no dejó un comentario.

Steven M.
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El cliente no dejó un comentario.

Cynthia B.
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El cliente no dejó un comentario.

Julio D.
Clasificación:

Waited 1 hour to get my trailer. Location is insufficiency staffed. Watched customers walk out because of long wait.

Daniel B.
Clasificación:

El cliente no dejó un comentario.

Susan S.
Clasificación:

The customer service was EXCELLENT especially since there was “ONLY ONE” person working and servicing ALL the customers on Saturday Nov 7. When I picked up the vehicle there were 5 people in line. When I returned the vehicle there were 7 people in line and some people were complaining- not realizing the location was short staffed (one person- bare minimum service available)... he was running the complete office!!! He needs a Recognition and a raise!!!

Jacob T.
Clasificación:

El cliente no dejó un comentario.

Lori P.
Clasificación:

El cliente no dejó un comentario.

BRADKEITH L.
Clasificación:

The person waiting on me was not friendly. He did his job ok but seemed incredibly unhappy well doing so.

Nasser B.
Clasificación:

I am a big fan of UHaul and love the chance to use your products. However, I used the Maple rd in Troy location for the first time and was quite disappointed. #1 nobody wore masks. No employee had a mask near them. It's not like they were just wearing them poorly, they were not wearing them at all. Unacceptable #2 my truck reeked of body odor, I don't think anyone had cleaned it. It was honestly filthy which is not what I am used to receiving with U-Haul Anyway, hope this is helpful. I'll not be returning to that location

Stephend K.
Clasificación:

El cliente no dejó un comentario.

Gabrielle B.
Clasificación:

I waited 30 minutes behind a customer who showed up later than his pickup time and struggled to find a truck to rent. Plus another customer insisted on waiting for her email receipt despite lag time. Either need more employees or more assertive staff.

WILLIAMJOHN U.
Clasificación:

El cliente no dejó un comentario.

Jason F.
Clasificación:

Clean out the cup holders

James C.
Clasificación:

El cliente no dejó un comentario.

CHIMAOBI O.
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El cliente no dejó un comentario.

Kenneth K.
Clasificación:

Nothing to improve upon. Everything was smooth and quick.

matt S.
Clasificación:

El cliente no dejó un comentario.

Philip W.
Clasificación:

I received a call as soon as I submit the request. The rep told me the location to pick up the equipment would be in Warren. I arrived at Warren and they told me it was moved to Troy. I got to Troy and they gave me the Auto Transport trailer, but I selected the "Tractor" option in my online request. After it was obvious to me my riding mower wouldn't fit to an AT trailer they set me up with a smaller trailer with ramp. The equipment was great, no issue there. It seems there's a procedural issue in knowing where equipment is -- if it is moved, not confirming the location with the customer, and what does the Tractor option mean with asking for a trailer? What should be selected for a riding mower?

Craig M.
Clasificación:

The cargo van I reserved was there and ready to go, but they need more than one person working the desk first thing in the morning. Wait time was unacceptable.

Melanie L.
Clasificación:

I've utilized this location before and This is a great U-Haul location. Mobile check in and check out was flawless. When I got the key from inside, everyone was very pleasant and helpful. Exceptional cleanliness and safety practices. Thank you again y'all!

Daniel I.
Clasificación:

El cliente no dejó un comentario.

GARYLEE M.
Clasificación:

El cliente no dejó un comentario.

Juliemarie S.
Clasificación:

El cliente no dejó un comentario.

Robert C.
Clasificación:

El cliente no dejó un comentario.

Joseph C.
Clasificación:

Having 2 lines for pick up would be great. I made a reservation, did the on line check in - still took an hour to pick up. The line was long and full of people who didn't make a reservation (their choice) - but I think those who did should not be punished Also - after the hour inside - it took 15 mins to get the trailer due to people buying propane. Understand it is another stream of revenue - but again - some sort of taking turns would be appreciated

Kendrasue M.
Clasificación:

Picking up was a disaster. First, I waited in line for almost 40 minutes with only 4-5 people ahead of me. Then, when I met with an employee, it took another 5-10 minutes. I had an online reservation so there was no reason it should have taken more time than to check my ID and credit card. There should have been more employees helping and the computer systems need updated so they are easier to use!!

Marguerite D.
Clasificación:

Flat bed pick up truck had dirt and gravel in the bed. Had to clean it before we could use it to move furniture. There should be more than one person at the truck pick up desk on a busy Saturday morning. Staff should be wearing masks to protect customers during Covid; all the customers were wearing them.

Giridhar A.
Clasificación:

El cliente no dejó un comentario.

Kristen C.
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El cliente no dejó un comentario.

Allen I.
Clasificación:

Try and not promote a low price and then charge a whole different price once there done using the trucks

Mark G.
Clasificación:

This was the third location I had to go to get an auto transport that day.. First location was a guaranteed reservation made online by myself for 48 hours with the $50 guarantee. They did not have a trailer on site. The agent credited my card for $50 then made a reservation for me at a location 6 miles away and sent me there. They had a trailer but it was not available as she had entered only 6 hours. The agent there called a third location and verified the auto transport was available and sent me there. That was about 20 miles away but they had it. I was originally set to pick up at 11:30 AM but didn't get hooked up until 1 PM. I have had issues with your reservation system in th past and never count on anything bein g accurate with it. I normally go to a closer location by me and try to call and speak with them but after a few rings the call transfer to youjr call center and they do nothing but use your online system that doesn't relly mean anything. if iIhad another option I would not use U Haul

James H.
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El cliente no dejó un comentario.

Matthew B.
Clasificación:

They were not wearing masks inside and it made us feel u comfortable. They were not very friendly either.

john L.
Clasificación:

This store is amazing. Always great service. High integrity. Great staff.

David L.
Clasificación:

El cliente no dejó un comentario.

Mackenzie H.
Clasificación:

Employee in the morning of 10/29/20 was walking around the store with no mask on. Definitely not one to pass judgement, but during a pandemic I wouldn't be walking around without a mask on. He seemed like he didn't want to be there and seemed genuinely irritated customers were there.

THOMAS K.
Clasificación:

Great experience. I have been using this location for years with little or no problems. Thanks Ron and your team!

THOMAS K. | Overall Experience |
Clasificación:

Thanks everyone at this location for making a difficult transition and move happen with far more ease.

Leon H.
Clasificación:

El cliente no dejó un comentario.

theresa L.
Clasificación:

El cliente no dejó un comentario.

Barbara D.
Clasificación:

Nothing. Service was excellent.

G Tyler G.
Clasificación:

Staff should be wearing masks consistent with health and safety guidelines. Plastic shields aren't sufficient.

john K.
Clasificación:

The location was good but a few hours into the drive and during a rain storm one of the wipers flew off the truck. Drove the rest of the trip with one wiper.

Brandt E.
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El cliente no dejó un comentario.

MARK LYNELL H.
Clasificación:

El cliente no dejó un comentario.

YAXING Z.
Clasificación:

El cliente no dejó un comentario.

john D.
Clasificación:

El cliente no dejó un comentario.

MARTIN Z N.
Clasificación:

This location is phenomenal. The staff is great, the facility is clean, I have 2 storage units here and rent equipment once every few weeks. Love this place.

Mary F.
Clasificación:

The young lady was excellent

Douglas F.
Clasificación:

Nothing I can think of - my experience has been great!

ERIC MICHAEL S.
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El cliente no dejó un comentario.

JAMES MICHAEL B.
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Vehicle is in need of oil change. Thank you for your service.

alaida a. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Michael M.
Clasificación:

It went about as smoothly as I could hope. Thanks.

Daniel B.
Clasificación:

All around professional service

RONALD ARTHUR S.
Clasificación:

El cliente no dejó un comentario.

Perry P.
Clasificación:

El cliente no dejó un comentario.

Zhifeng K.
Clasificación:

People there do not wear mask. It is irresponsible for their customers. When I asked them, they seemed being offended. I will not use uhaul service anymore.

Terri T.
Clasificación:

El cliente no dejó un comentario.

Melissa A.
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El cliente no dejó un comentario.

Vladimir K.
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El cliente no dejó un comentario.

Martha P.
Clasificación:

El cliente no dejó un comentario.

Brenda M.
Clasificación:

El cliente no dejó un comentario.

Dennis K.
Clasificación:

Oil light came on and delayed my move. Roadside service was very responsive and had to add 2 quarts of oil. This could have been prevented if the oil level was checked prior to rental. Everyone involved was very good to work with, but frustrating it happened at all

Robert F.
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El cliente no dejó un comentario.

deborah O.
Clasificación:

please make sure your employees do a walk around inspection before and after rental.

Keith M.
Clasificación:

El cliente no dejó un comentario.

Wilber N.
Clasificación:

El cliente no dejó un comentario.

Lisa B.
Clasificación:

Staff was extremely helpful and accommodating.

Nicholas B.
Clasificación:

The drive to turn in and return vehicles was more narrow and crowded than the exit drive. This seemed counterintuitive. We turned in the wrong way because we weren't confident the truck (26') would make the turn into the entrance. I would suggest moving some of those parking spots to make for an easier in/out.

FRANK E.
Clasificación:

Excellent equipment Excellent customer service.

joann B.
Clasificación:

The staff were excellent and efficient. They deserve a raise and a bonus for their service. I hope you consider doing it. They are the face of uhaul who makes it happen!

George T.
Clasificación:

Be clear on true inside dimensions of trailer. I needed 5' minimum and a 5' trailer is less than that. I made it work but another situation may not have worked out.

robert P.
Clasificación:

Nothing that I can think of.

quentin D.
Clasificación:

El cliente no dejó un comentario.

JOHN CHARLES D.
Clasificación:

El cliente no dejó un comentario.

Marsela G.
Clasificación:

El cliente no dejó un comentario.

Stephen L.
Clasificación:

El cliente no dejó un comentario.

Kenneth K.
Clasificación:

Spacious, early to late hours of operation. Trailer was in good condition.

Thomas Y.
Clasificación:

El cliente no dejó un comentario.

DONALDJOHN S.
Clasificación:

Staff the store so the service is not SLOW. Clean the interior of truck. It was filthy, and we're in a pandemic!

Stacie S.
Clasificación:

Only one desk clerk working on a Saturday morning. Stood in line for 1-1/2 hours just to pick up my reserved truck. Truck was not road-worthy. Electrical issues: no turn signals, hazard lights, or dash lights. TERRIBLE experience!!

Sridhar G.
Clasificación:

El cliente no dejó un comentario.

Braden B.
Clasificación:

Make sure the trailer does not fall off the car less than a mile away from the store like it did for me!

MICHAEL JOSEPH S.
Clasificación:

Sometimes the wait time to get equipment is longer than I would like - seems like it takes awhile to check out each person with a lot of paperwork.

Keith W.
Clasificación:

When I arrived at 7:40am for my 8:00am pick up, there was just one employee working. He had another customer. I was the next person in line. Additional customers kept arriving. By 8:15, when a second employee finally showed up, there were seven customers in line waiting. I finally was waited on at 8:20. I rented a cargo van and had done all the pre rental forms on line. When the employee was done with my rental, she said where the van was and where to pick up my furniture dolly and blankets. No help was offered or given. I am a senior citizen. The van was NOT where she said it would be. It had not been prepared for my rental. It was dirty and the $19.95 cardboard was still in the window. I'm sure the was no COVID cleaning ever done. This UHaul location is terrible and I will never rent from there again. I would urge everyone else to stay away and rent from anywhere else unless you like waiting around for bad service.

Lawrence N.
Clasificación:

El cliente no dejó un comentario.

Alexandra Z.
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El cliente no dejó un comentario.

Emil A.
Clasificación:

El cliente no dejó un comentario.

Paras D.
Clasificación:

El cliente no dejó un comentario.

STEVE F. | First Impressions |
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El cliente no dejó un comentario.

KAREN O. | Overall Experience |
Clasificación:

Your office was consistently understaffed, creating long waits. I was vey put off by one of the young female office staff, not customer friendly, and down right rude. This was at your Troy Michigan office. Also, I reserved a trailer 5 days in advance but then it was not honored and had to travel to another city to get a much smaller one. This created a major headache for moving. I will go somewhere else for my future needs.

ROBERT CHARLES D. | First Impressions |
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El cliente no dejó un comentario.

Stephanie G. | First Impressions |
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El cliente no dejó un comentario.

Brian M. | Overall Experience |
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El cliente no dejó un comentario.

John O. | First Impressions |
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El cliente no dejó un comentario.

hannah m. | Overall Experience |
Clasificación:

Service was absolutely terrible. Both times I went in, it took forever to even speak with someone.

Denise M. | Overall Experience |
Clasificación:

Everybody was very nice

Benny R. | First Impressions |
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El cliente no dejó un comentario.

Michael D. | Overall Experience |
Clasificación:

Easy access and very secure. Easy to use carts for loading and unloading

Nicole C. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Laurie Anne S. | First Impressions |
Clasificación:

Christopher was friendly, professional and very accommodating with our crisp space needs verses my guess in space size needed. He was able to switch on a dime and provide the proper space my family needed. Thank you Christopher.

kirk t. | Overall Experience |
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El cliente no dejó un comentario.

jermaine s. | Overall Experience |
Clasificación:

My experiece here was awesome longer than I expected but the staff fantastic I waill not hesitate to reach out to you all if I need future service...thank you!.

David M. | Overall Experience |
Clasificación:

Gold standard for climate controlled storage

Charles G. | Overall Experience |
Clasificación:

Superb facility - clean, lit, temperature controlled, safe. I really enjoyed the covered loading docks, which made it soooooo easy to load right into my pickup, to stay out of the rain, and to not worry when making multiple trips to my storage locker.

Nelly A. | Overall Experience |
Clasificación:

Thanks to U-Haul for the first free month for students during the pandemic. This was a huge help for me in this season and gave me peace of mind at a time when the world felt utterly chaotic.

terry w. | Overall Experience |
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El cliente no dejó un comentario.

Theresa L. | Overall Experience |
Clasificación:

My storage decision was made to turn living room into hospital room for my husband who was terminally ill. The staff was helpful, my items were safe and in perfect condition when I picked them up. I would use this location again! and would recommend.

Nelly A. | First Impressions |
Clasificación:

Very grateful for the first month of free storage during this period of displacement from my academic studio space + routine. Loved the staff and cleanliness of this facility and feel my belongings are safe and secure here.

Alex B. | Overall Experience |
Clasificación:

The young man Alex was very helpful finding a cart for me to use ,. Great dude many thanks. Best...

terry w. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

LINDA C. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Kevin M. | Overall Experience |
Clasificación:

U-Haul helped streamline my relocation. Great service, fleet and storage facility.

derry b. | Overall Experience |
Clasificación:

The manager, Rachel, is extremely professional, competent and personable... and so is EVERY member of the UHAUL staff. Moving is extremely stressful and it was a relief to store my items worry free.

lidia s. | Overall Experience |
Clasificación:

Happy experience!!

Jacob M. | Overall Experience |
Clasificación:

Very great experience

Youkhanna I. | Overall Experience |
Clasificación:

Excellent service excellent job nice people good staff merry Christmas and happy New year.

CHRIS G. | Overall Experience |
Clasificación:

The friendliest staff i have ever worked with. I Will be back to the location for my next rental.

Kenneth P. | Overall Experience |
Clasificación:

Employee's were extremely helpful.

Min H. | Overall Experience |
Clasificación:

very secure, access hours convenient.

Youkhanna I. | First Impressions |
Clasificación:

Thank you so much Your business and office staff all employees Excellent service thank you so much.

Alex T. | First Impressions |
Clasificación:

Rachel answered all of my questions and more! The process was simplified; I’m glad I chose UHAUL’s storage unit. Thank you!

Teresa J. | Overall Experience |
Clasificación:

Super employees - knowledgeable, friendly and helpful. I would definitely use this facility again and recommend to others.

Nicole C. | Overall Experience |
Clasificación:

Although I was experiencing a hardship they worked with me. Thanks to all the staff for their professionalism and kindness.

lidia s. | First Impressions |
Clasificación:

Excellent service

tatiane k. | Overall Experience |
Clasificación:

The stuff was very helpful in the whole process with storage and truck rental.

brandon r. | Overall Experience |
Clasificación:

24hr 7day access to the unit would have been preferred.

Tyray B. | First Impressions |
Clasificación:

Staff was very helpful and quick

jonathan b. | First Impressions |
Clasificación:

Great job

matt m. | Overall Experience |
Clasificación:

Never had any issues with Uhaul storage unit

Debron M. | First Impressions |
Clasificación:

Everyone I dealt with was professional and friendly. Thank you for all for your help

SHARON H. | Overall Experience |
Clasificación:

I highly recommend this facility. I used their storage facility and was very satisfied w/ their customer service. I also dropped off trailers multiple times and again was very happy w/ the customer

Rita A. | Overall Experience |
Clasificación:

Thank you

ariadni l. | Overall Experience |
Clasificación:

I was checked out of my unit on Sunday & was still charged $159.99 on "autopay" on my credit card for the next month! NIGHTMARE of hours on the phone trying to get the charges removed! Dont autopay!!!

Naomi M. | First Impressions |
Clasificación:

Wonderful staff. Very courteous and helpful. Clean facility.

Melissa A. | Overall Experience |
Clasificación:

Really helpful staff!

julie c. | Overall Experience |
Clasificación:

Thank you! The storage facility in Troy is excellent.

Isiah H. | Overall Experience |
Clasificación:

top notch facility!

NAZIH I. | Overall Experience |
Clasificación:

access card was not working, no light in unit, a lot of other issues.

johnny d. | First Impressions |
Clasificación:

For a young crew twice ive came here and twice with class professional handeled Johnny and his co-workers i think the other was Corey but omg amazing fast safe covered they did it to perfection

lisa s. | Overall Experience |
Clasificación:

Excellent, all around good service!

Wendell s. | Overall Experience |
Clasificación:

The in Troy was helpful and friendly, I would use them again when needs arise.

SHARON H. | Reservation |
Clasificación:

Malik (sp?) was great! Very helpful signing me up for storage unit, answering my questions.

jan c. | Overall Experience |
Clasificación:

Check-in process needs to be simplified. De'Andre Brown was very helpful.

robert p. | Overall Experience |
Clasificación:

Everyone at the store is always courteous and nice. The only issue I have is that sometimes you have to wait in line for a while to get service. The handling of walk-in business can sometimes be slow.

Jeffrey B. | Overall Experience |
Clasificación:

Exactly what we needed when we needed it for as long as we needed it.

Andew R. | Overall Experience |
Clasificación:

Great Management and Staff

Nathan K. | Overall Experience |
Clasificación:

It was easy and quick to do things here.

Kevin M. | Reservation |
Clasificación:

Our family moved to the Troy area from out of State. This was our first experience using U-Haul and the operation greatly exceeded our expectation. Deandre went above and beyond service for us.

Min H. | Reservation |
Clasificación:

price is reasonable. staff was kindness.

Kenneth P. | Reservation |
Clasificación:

Very friendly and efficient!!

Lori A. | Overall Experience |
Clasificación:

Staff is not trained. Call center is poor: long wait time, did not I.d. Staff Alex Rice, mgr?

Charles H. | Reservation |
Clasificación:

Staff at center was very helpful. Thanks!!!

John C. | Reservation |
Clasificación:

Rachael was great Got us set up in a couple of units, Fast easy check out Johnny was great also.

michelle k. | Overall Experience |
Clasificación:

Any issues got resolved which was so appreciated. I will continue to use Uhaul for my future needs. Thank you.

CELESTINE J. | Overall Experience |
Clasificación:

Thank you

Steve H. | Overall Experience |
Clasificación:

Five star facility. Very clean. Big elevator. Everything was new and in great shape. Easy loading and unloading because of well designed dock and interior access. Provided carts very helpful.

Ruchir P. | Overall Experience |
Clasificación:

Never will recommend to anyone never answer the call on time charge us twice and wen we email them for refund no response

Yugundhar M. | Overall Experience |
Clasificación:

Box came a week late to home Destination uhaul doesn’t provide service to deliver box. They said to ask another uhaul, when i call them they said to call back where the box is (Its like blame game)

KAREN C. | Overall Experience |
Clasificación:

Overall, this was a positive experience. Thank you!

Cory E. | Overall Experience |
Clasificación:

Great staff

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