Customer Reviews for U-Haul Moving & Storage of Troy

9,857 comentarios

1250 W Maple Rd   Troy, MI 48084
(East of Crooks)

(248) 362-0303

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(248) 362-0303

1250 W Maple Rd
Troy, MI 48084
(East of Crooks)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Alice S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

JEFFREY JOSEPH D. 
Clasificación:
2.0

Overall ok, the 2 workers (one on the computer and the other guy that was just standing there) could have acknowledged me while I was standing in front of the line for like 3 minutes. At return, it took about 5 minutes for someone to check the truck in.

KELVIN LEWIS M. 
Clasificación:
5.0

ALL of the employees we encountered were more than friendly, happy to help and professional. Smooth transaction coming and going, very clean and tidy store. KEEP UP THE GOOD WORK!

DEBORAH LYNN R. 
Clasificación:
2.0

I can't rate the location because my issue was with the scheduling and according to the pickup location, they have no control over that. I schedule my truck a month in advance for pickup at 10am. The night before my move date, they email my confirmation with a 11:30am pickup. I called the location, and they said the truck was being dropped off at 11 and would be available for me at 11:30 and there was nothing they could do. When I went to pick it up, it wasn't there and I was told to come back in an hour. When I contacted customer service, they pulled my reservation causing it to cancel at the original pickup location and scheduled it at another with a pickup time of 4pm. We did get the 4pm vehicle, but by the time we loaded and drove to our location, it was 8pm and had to unload the following day. Needless to say, I will never use UHaul again. What to do to improve for next customer; don't double book your vehicles and when you have a scheduled reservation, make sure that truck is available for that day at the schedule time!!!

DAWN ELAINE Z. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT ANTHONY Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER ROY N. 
Clasificación:
5.0

Very nice and customer friendly.

ANDREA SUE R. 
Clasificación:
5.0

Nothing to improve - just keep the great people you have. They were great, and really cared about the customer.

MICHAEL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

John B. 
Clasificación:
4.0

El cliente no dejó un comentario.

BEHTASH T. 
Clasificación:
4.0

El cliente no dejó un comentario.

PETER JAMES M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diana P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Yuvaraj R. 
Clasificación:
5.0

Service person was nice and friendly

ANTHONY ULYSSES M. 
Clasificación:
4.0

It was clean, but driver side rear turn signal wasn't working. Returned to location and was quickly given another van.

Jolene R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey I.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CAMERON DANIEL E. 
Clasificación:
5.0

Excellent service, love uhaul! Comment about the truck though, I forgot to mention on return. It is tired. 140k mikes and does not feel safe driving loaded. Steering control does not tighten with acceleration and it is a very low control, shaky and unnerving driving experience. I have rented many trucks, this one is ready for the pasture. Local only moves or something, perhaps.

STEFANIE R. 
Clasificación:
5.0

¡Gracias!

Ruslan D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sam H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERICH F. 
Clasificación:
2.0

Our general sense was that these employees did not like their jobs and really weren't that excited to see customers. Since we saw and spoke to several different people it must be noted that the female at the counter was the one exception to this observation. Did they get the work completed? Sure. Is it good work? Not sure yet as we have to try out the hitch.

Dan A. 
Clasificación:
1.0

I made a reservation a week in advance for a simple trailer. You guys changed the reservation twice - for your convenience. Both times the reservation was change it was screwed up - incorrect and wrong. you guys need to get better management at the ground level.

Jill T. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD JOSEPH R. 
Clasificación:
5.0

24 hr Access

Donald M. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILBER YOBANI N. 
Clasificación:
3.0

El cliente no dejó un comentario.

Heather H. 
Clasificación:
5.0

¡Gracias por elegirnos!

RUSLAN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS NINJA P. 
Clasificación:
3.0

Notify customer ahead of time if parts aren't in on time.

SHANE R. 
Clasificación:
3.0

The truck leaked and my stuff got wet. Vehicle has a lot of miles. Brakes were very soft and front suspension was very loose.

MARK ALAN B. 
Clasificación:
4.0

I was charged an extra $20. I would like a reimbursement or explanation before I recommend U Haul for anything in the future

Timothy M. 
Clasificación:
5.0

During these times, when we are short staff every where, it was a breath of fresh air to interact with your employee. She was kind and very helpful. We had to wait a bit but talking with her made the wait unnoticeable. The way U haul runs things is very clear and easy to follow. Don't change a thing.

SARA ELIZABETH P. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROSETTA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY JOHN C. 
Clasificación:
3.0

My Credit Card was charged an additional charge after I had turned it in.

Gregory S. 
Clasificación:
2.0

The U-Box team has done a very poor job of delivering the UBox on time and when I called them for the update on where the Ubox is they even don't have any idea.

Sudhir Kumar K. 
Clasificación:
5.0

I ordered a dolly and a dozen blankets. I forgot to ask, but your rental pickup process, I already checked in on line, was lengthy and had no built in step for representative to double check if I had received dolly and blankets. I forgot to ask, partly because the process for renting in terms of taking pictures of licenses, clicking on all these screens was done at too fast of a speed by the representative. I was the only one there, but made to feel like a macinie with his rapid fire commands. Luckily I was going to a location a few miles from the UHAUL Store so it was not too much hassle to go back and get stuff. Bottom line: Need to.slow down, smile at people and not shoot off questions super fast with a totally apathetic voice, and fix this complicated check out process so the REPRESENTATIVE reviews the rented supplies and guarantees they are given to the customer.

PHILLIP D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bashar K. 
Clasificación:
3.0

I've rented here numerous times in the last two years. The latest experience I definitely noticed longer wait times in both pick up and drop off. Both times I waited over 20 min.

JOHN ROBERT L. 
Clasificación:
3.0

The guy whom checked in my vehicle was rude. So better customer service when returning a vehicle.

Kimberly L. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH S. 
Clasificación:
5.0

Nothing. Very pleased.

SCOTT R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jill K. 
Clasificación:
2.0

Your staff was rude. Staff members weren't wearing u-haul attire but asking customers for keys to check in vehicles, how do we know if they work their. Person registering vehicle had horrible ppl skills and was rude.

BRIAN EARL C. 
Clasificación:
2.0

The back tires on the truck were bald. I got stuck and never was able to put my enclosed trailer where I need it in my back yard. I spent a lot of money to get that trailer where I needed it. The bald tires prevented this. Also I was told I would have to pay for tow if I couldn't get them pictures of tires. So wrong

DEANE MARIE C. 
Clasificación:
5.0

The gentleman who helped me I didn't ask for his name but he's a younger man with dark hair was so professional and helpful he treated me well and I appreciate a good customer service so ty for everyone at the troy location you guys rock

Angela D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael R. 
Clasificación:
2.0

Not enough workers. Waiting in line for over 25 Min to get my truck was not a good use of my time

Phillip H. 
Clasificación:
5.0

El cliente no dejó un comentario.

NONE S. 
Clasificación:
4.0

El cliente no dejó un comentario.

PATRICIA MIRIAM B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dana B. 
Clasificación:
3.0

I was charged 150. 00 damage fee when I hadn't been in an accident. Please fix.

ERNEST MILTON I. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANCIS d.  |  Overall Experience 
Clasificación:
1.0

They said they wouldn't charge me for this trash rental but it looks like I'll have to litigate. The vehicle was dirty at pick up, we loaded it 2 miles away only for the vehicle to not run after it was fully loaded… waste of time, energy and money

RODNEY DUANE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JARED FRANKLIN M. 
Clasificación:
4.0

The truck I rented had a full tank of gas, and was clean. The transmission was sticking/racing, and I reported it upon return.

Patricia W. 
Clasificación:
1.0

The customer service was abysmal. Every single person I talked to have me new and incorrect information. The next person would tell me the other person was wrong. It was super frustrating. And they all made it seem like they do not care about my concerns and act as of there is literally nothing they can do. I will NEVER use UHaul again in my entire life! It was the worst service I ever had. All my belongings arrived 8 days late!!!! UHaul is very unprofessional and rude. No one was helpful. I called every single day for two weeks to confirm my box would arrive on time. It was a super stressful process working with UHaul for my move. I would not recommend this to anyone. You are better off using a private moving company and spend way more money to ensure you get the proper care and treatment during your move.

Humaira N. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GERALD J. 
Clasificación:
5.0

The staff went above and beyond!

Rochelle R.  |  Overall Experience 
Clasificación:
3.0

Can do better as to hospitality

ANDREW SAM Q. 
Clasificación:
5.0

Dropped off after hours but looked like it was well organized, clean and had about anything you would need.

JODY LYNN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN THOMAS L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deepak Vitthal S. 
Clasificación:
5.0

El cliente no dejó un comentario.

David B. 
Clasificación:
5.0

Listened to a different customer being a smart-ass - the employee handled the situation very well - customer turned in to happy customer. This location has always been great!

Thomas D. 
Clasificación:
1.0

I was charged for 2 days when I returned it the same day. I will be demanding a refund. I was told via website Uhaul would contact me. Instead I was charged with no contact. This is not customer service. You've lost a customer.

Sebastian S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diana P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Diana P. 
Clasificación:
2.0

El cliente no dejó un comentario.

SHAUNTRICE NAKIA C. 
Clasificación:
2.0

The 15' truck I had was long overdue for a wheel alignment. The truck stunk like no one had cleaned it out in months. Also I was having troubles locking the back, because the latch wouldn't stay closed. I'd hope not all uhaul trucks are in this condition.

Kayla R. 
Clasificación:
5.0

The staff was great. The equipment was great. The whole experience went very smoothly.

Brian K. 
Clasificación:
3.0

The online onboarding does not work. There's too much bureacracy.

zhu X. 
Clasificación:
4.0

El cliente no dejó un comentario.

Donald P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jack C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas S. 
Clasificación:
5.0

El cliente no dejó un comentario.

LISA ANN B. 
Clasificación:
5.0

Great service! Thank you!

Ruslan D. 
Clasificación:
3.0

This location is very busy, it takes to long to get things accomplished. I have waited in lines to buy moving boxes for 30 minutes. Which is way to long. When I went in yesterday to return my truck there wasn't an associate in the store. I think there should be someone at the desk or in the building at all times. Also customer service is extremely poor for this location the associates are very rude and unfriendly. The manager however if extremely accommodating.

Lisa K. 
Clasificación:
5.0

great service

Jasmine G. 
Clasificación:
1.0

We were set up for 24/7 pickup since the location did not open until 9. We got there at 7:30 to pick up our U-Haul and spent 45 minutes on the phone only to be told we have to wait until 9.

Andrew D. 
Clasificación:
5.0

Excellent management at location.

WALKER S.  |  Overall Experience 
Clasificación:
3.0

Had to wait over 40 minutes just to pickup my reserved trailer. The employees were great there just wasn't enough staff to help everyone so it took forever.

DUSTIN NICHOLAS B. 
Clasificación:
5.0

I was very pleased with my experience and the Staff at U- Haul was always professional and courteous. I will consider U-Haul first for any future storage needs.

Donna P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeffrey B. 
Clasificación:
5.0

El cliente no dejó un comentario.

BAILEY MARIO W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark G. 
Clasificación:
5.0

Keep up the good work

Kerry J. 
Clasificación:
4.0

Great service!

Patricia W. 
Clasificación:
5.0

El cliente no dejó un comentario.

William T. 
Clasificación:
5.0

Keep up the hard work. Let the customer know to relax it will be good no rush unfortunately there usually is a rush but what can you say what help nowadays

Joseph B. 
Clasificación:
1.0

I paid $89.64 to rent a $19.00 dollar pick up truck and a trailer for an hour for an in town job that took under 1 hour and less then 10 miles round trip. This is unarmed robbery.

NICHOLAS CHRISTO M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian L. 
Clasificación:
5.0

The last two trucks that I have rented both leaked water on the passenger side of the trailer. It showed by running along the floor at the wall. Anyone packing valuables or vulnerable furniture might have had a problem. For example, I moved a box of old books and an antique typewriter. The books were dampened and so was the typewriter. One gets damaged the other just needed to be wiped down. While I would recommend U-Haul to a friend, I would have to warn them about the wet floors and leaking so that they could pack accordingly.

Michael S. 
Clasificación:
5.0

We love this location. Always use them for our trailer needs. Normally fast and easy, every once in awhile there's a long line but other than that the staff are great and always helpful!

Kelsey B. 
Clasificación:
5.0

El cliente no dejó un comentario.

William K. 
Clasificación:
3.0

Understaffed. Long wait times - not good enough. A 5 minute job to check in (after completing check in details online and beforehand) took 25-30 mins. Same with return, a 5 minute task took 20 minutes because there was only one staff member at the desk and the guy in front of me was a ‘walk-in', then they couldn't find the keys to the truck so his check-in needed to be re-done…..Apart from this issue a perfect experience….

Wesley F. 
Clasificación:
4.0

El cliente no dejó un comentario.

CORY ANNE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric D. 
Clasificación:
5.0

Very organized, expedient and a fair rate! 5 stars!!

jeffrey J. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER BRAD M. 
Clasificación:
5.0

Very professional and well organized. I would recommend this location.

Jeffrey M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KELLY JAMES T. 
Clasificación:
5.0

El cliente no dejó un comentario.

timothy W. 
Clasificación:
4.0

El cliente no dejó un comentario.

John O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexis S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Christiana B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JUNE T.  |  Overall Experience 
Clasificación:
4.0

No matter how overwhelmed and shorthanded the staff may be, they still maintains a helpful, friendly, patient demeanor. They also are still are efficient and get the job done completely!!! Gracias

Deonne g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ezra v.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

James G.  |  Overall Experience 
Clasificación:
5.0

I’ve never felt so special being shown around a clean and neat u haul Facility in all the 30 plus Years traveling with u haul The floors so clean and shiny , beautiful just clean, you Mr. Clarence Vicent Thanks for making my move to Michagan a lot easier.

Marylou D.  |  First Impressions 
Clasificación:
4.0

I seen it was a 24 hr accessible and I went at 11 Pm at night to put stuff in storage and the drive way was blocked with uhaul trucks and I tried to use the pin code I got and it said I was denied and that the unit was closed so if your not a 24hr storage why put it in on the paper when we get the unit and why advertise it on the website and the lock thing on the door needs to be adjusted on unit E-156

Natashia C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim B.  |  First Impressions 
Clasificación:
5.0

Was treated with respect and the staff was most helpful with my trailer return and storage needs. And they provide a complimentary lock.

Teresa H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Andrea M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dominique M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GERMAINE H.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

daniel m.  |  First Impressions 
Clasificación:
4.0

The guys were nice and helpful. Just short staffed. Only 2 guys and the wait was long.

jenna P.  |  Overall Experience 
Clasificación:
5.0

Very clean facility. Very respectful and nice service. Recommended this facility to my friends moving here to Michigan from Illinois.

Kijohnna L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

maj d.  |  First Impressions 
Clasificación:
5.0

The staff at this particular location were very helpful and knowledgeable. Thank you again, to these gentleman.

Morgan B.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Nancy C.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Doreen D.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise P.  |  First Impressions 
Clasificación:
4.0

Everything was fine until we emptied the unit. When we got the unit there were 2 wooden pallets in our unit. We assumed they were from uhaul and for our use. We used them and when we removed our items we left the pallets as we found them. I received a call from Alex telling me it wasn't his job to be my trash remover due to us leaving the pallets. I explained the situation to Alex. He wasn't happy and didn't seem to believe me. I had no reason to lie. We made our payments on time, cleaned out the unit and had nothing but good interactions with the staff previous to this phone call.

Deborah E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

margaret v.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KOJAK S.  |  First Impressions 
Clasificación:
5.0

Ben Craft did an excellent job providing customer service. I watched him run to each new customer and offer service as quickly and pleasantly as possible. Ben is an excellent employee. Thanks Wayne

wayne B.  |  First Impressions 
Clasificación:
5.0

organized and friendly

Nancy C.  |  First Impressions 
Clasificación:
5.0

This location has excellent, patient, and efficient staff!

Deonne g.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tanisha G.  |  First Impressions 
Clasificación:
5.0

Extremely professional and helpful

Nick F.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

CHARLOTTE FREDERICA F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Graham S.  |  First Impressions 
Clasificación:
5.0

Great customer service every time.

SHAWN D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathleen P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

john d.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda E.  |  Online Move In 
Clasificación:
4.0

Clean, easy access, alarms were annoying sometimes

Benny R.  |  Overall Experience 
Clasificación:
4.0

Very nice and helpful staff, clean facilities. Wish I had seen unit before rental access through hallway was too narrow to store my couch and living room chair

Gregg C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

ralph k.  |  First Impressions 
Clasificación:
5.0

Nice job. Young lady walked me to unit and made sure I understood how it all worked. Very good

Jeff H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

ALEXANDRAJOAN P.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Benny R.  |  First Impressions 
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