El cliente no dejó un comentario.Cheryl D. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of Trotwood
Trotwood, OH 45426
(Across from Lowes on Salem Ave)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 7/4/2022: 7:00 a. m. - 5:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Nothing. It was a great experience.Randy W.
El cliente no dejó un comentario.MELINDA T.
This was one of the nicest U-Haul locations I have used in all my years of renting from U-Haul.Randy W.
El cliente no dejó un comentario.Vickie C.
We were given a very old (damaged) trailer. Took it to Oklahoma from Ohio and on arrival we couldn't get door open and door collapsed. We had to have it towed from VRBO driveway in OK and go pick up a new one. Welding came out of trailer and we were lucky it didn't collapse on the road. Check trailers thoroughly before renting. When returning the trailer back to location in Ohio, the General manager took 3 days rental off our bill for all of our hassle. Great customer service in the endGreg D.
El cliente no dejó un comentario.Jeffrey M.
Online app not user friendly. When ask to inspect truck was shown different pictures the actual truck. Tire pressure light on but told false reading.Donna C.
Give the staff you have at these locations retention bonuses because they are amazingRHONDA G.
Everyone was friendly and helpful!Sharon A.
El cliente no dejó un comentario.Michael W.
El cliente no dejó un comentario.Mydejah B.
El cliente no dejó un comentario.Teresa M.
El cliente no dejó un comentario.Emily M.
El cliente no dejó un comentario.Candice W.
wait times in store, online chat and phone. after hour drop offs for trailers.Kara M.
El cliente no dejó un comentario.Zachary R.
El cliente no dejó un comentario.Lindsay H.
El cliente no dejó un comentario.Leila D. | Overall Experience
El cliente no dejó un comentario.Brian C.
El cliente no dejó un comentario.John K.
El cliente no dejó un comentario.RoseMarie H.
They were apologetic for the stress and inconvenienceJosephine T.
El cliente no dejó un comentario.ANITA C. | Overall Experience
I rented a van for an upcoming event. The van I originally contracted for had a broken side view mirror. At first I didn't notice it, however, it became evident it was broken. I immediately return the van and was issued another one. When I checked the gas usage it was a little less than a tank full. Since the employees were very busy waiting on customers I decided not to go back into U-haul to say that fuel tank wasn't full. When I pulled into the gas station to replace that gas, I paid a little over $29.00 for gas for only going 10 miles. I understand the gas issue is partly my fault. The customer service was good. The question is: How you can improve: More help is needed.Rosemary R.
El cliente no dejó un comentario.David H.
When removing my items there was water on the bottom of my storage containers. Thankfully my containers were water proof. However, prices were reasonable compared to other storage units.Robin B. | Overall Experience
The customer service at the end was ridiculous. We pulled up right at 6:59 and parked where designated, but instead of checking us out quickly the guy came to the door and locked it so we could not enter; we were the only customers. I then had to go through phone to log out and had trouble finding the bar code because I thought it was located on building not a wooden box, so I'm going back and forth for about ten minutes looking and neither worker came out to help. Finally, the one white guy with no teeth brought the key back to us, from the drop box, and asked if we could turn the truck around the opposite way and my brother did. In the mean time I'm attempting to ask him where the bar code is and he keeps walking and never turns around to answer or acknowledge me in any way. I keep saying sir, excuse me and he continues to walk back in building like he don't hear me. I was literally out there 30 minutes trying to figure out how to return the truck. Finally, he comes back out a little before and gets in his truck like he was leaving, but instead comes back around in a fork lift to do other work I guess which shows he was not off the clock. Either way what the hell kind of Customer Service is that and yes you can believe I told him he was rude, had no teeth or good Customer Service; who treats people like that for no reason. This dude was still on his job and treated us like crap and I want you to know. This is a large part of the problem today that people don't value their jobs, have customer service skills, or respect other people. There are already a lack of businesses in Trotwood but that definitely makes me not want to use that location again.tresea G.
Great service, friendly atmosphere.Kevin A.
Pave the parking lot, too many potholes.Steven Y.
The truck I rented seem like the alignment was off which made me really nervous to drive on the highway. That was my only concern.Adair R.
El cliente no dejó un comentario.Vickie W.
Quality staff, real good people, quick and efficient.Logan G.
El cliente no dejó un comentario.William O.
Smooth transaction and the trailer worked great!Shawn H.
El cliente no dejó un comentario.Joshua B.
The trapdoor was missing half its rivets so every time someone accidentally stepped there they about fell through it. Also, the truck we reserved and was available at the time of booking at our specified location somehow came unavailable. So they moved us to another location 10 miles further so that was extra miles we hadn't planned on. Just overall not a good experience. We just moved 1200 miles in March and put our stuff in storage until we bought our house. That whole big trip the uhaul experience was perfect. But this little one to get stuff from storage to our house, our experience was horrible and I'm not sure we'll ever be using Uhaul again.Joshua E.
Redirection to other location in Chelan Washington for what uhaul corporate said would handle at the Trotwood locationbrian B.
El cliente no dejó un comentario.Tom B.
I was told that I don't need to know the exact delivery address and instead simply choose an approximate zip code where the container will be shipped to. However, I had to wait until the container arrived to the approximate zip code before choosing the exact delivery address. This caused the container to arrive a couple of days late. I suggest that in the future, the address can be specified while the container is being shipped. Also, no one could inform me of the progress of the shipping. It would be better if I can have access to information related to the container's location. Finally, I was told that the container will be delivered between 10 am and noon. I wanted to make sure that I was there during the delivery. However, it arrived at 3 pm. They should have contacted me somehow to let me know they will be running late. At least, I won't be sitting and waiting for 2 hours. Communication during the delivery day is important.Adil M.
El cliente no dejó un comentario.Gregory S.
El cliente no dejó un comentario.Dougashia E.
El cliente no dejó un comentario.CHRISTOPHER R.
El cliente no dejó un comentario.Barabra D.
Imagine yourself drenched in sweat, covered in dust, crying in a corner with U-Haul boxes surrounding you - but then you remember the Earth-shattering experience you had hours before at the U-Haul store signing your name in blood to rent a literal warehouse on wheels. Are you CDL certified? Who gives a shit! Go ahead, drive this behemoth into the sunset, here's the keys. This feeling of power invigorates you to keep moving like a cracked out kangaroo at an Australian barbi. The sun might be coming up but damnit you don't want to pay the man for a two day rental... The team was great, 11/10 would rent again.Grant D.
El cliente no dejó un comentario.Diane H.
El cliente no dejó un comentario.Edwin M.
I can't think of anything more you can do. I found the service very satisfactory.Filous B.
El cliente no dejó un comentario.NATHAN H.
The only problem I had is that I didn't look at the paperwork that stared the truck had half a tank of gas in it. When I returned he truck I had to et them know that there was no way the truck had half a tank, because as soon as I got to Sidney Ohio the gas light came on. And I had to put gas in it. I looked at the tank before I left and it was on the fist notch passed E. So for me to have to put $40 more in the tank I believe was a rip off. I was not pleased with this at all. And when I returned the truck, your employees were eating pizza at the register --I thought that was sooooo unprofessional.....jacqueline M.
El cliente no dejó un comentario.Cody K.
The staff was quick and knowledgeable. Got me in and out on a timely matter, then I was met in the Parking lot when I returnedMiriam P.
Still have not received my refund for the appliance dolly, the rep said he took it off the order but have not seen the refund. Also the mileage that was given in the quote was not enough and we were charged for 8 additional miles.Marilyn N.
El cliente no dejó un comentario.Sandra D.
I had a problem with the return process, it took 4 tries to get thru it, it never accepted the pict I took of the inside and charge me for a cleaning fee. It looked the same as when I picked it up. Not happy about the bogus cleaning fee.Timothy G.
Same problem as Oshkosh under staffedBruce H.
I am old school, I prefer an employee walk around the truck with me and make sure everything is good rather than an appRandall B.
My box was delivered 20 days late I was supposed to be given 50 per day past promise date and the still owe me for that. It was not properly calculated.Rondalee A.
Bonnie and her assistant in Dayton were amazing. Al in Apex, delivering the containers was also amazing. Both drivers really knew their stuff and rescued the experience, which was not as smooth with "Bridget" answering the Wake Forest after hours line. She may need additional training in the customer experience.Linda L.
El cliente no dejó un comentario.PAUL N.
Customer service was not goodMUHAMMAD M.
El cliente no dejó un comentario.Robert W.
El cliente no dejó un comentario.Don R.
No improvements. I really appreciated the guy who handled my visit. He was in pain, I could tell but he was very pleasant and patient.Holly G.
short staffed every time I go in. Untrained staff questionable business practices. Staff is polite.Marianne P.
El cliente no dejó un comentario.Eleah S.
Nothing. Love the nice and friendly customer. Very excellent customer service. Keep up the good job.Vonda F.
El cliente no dejó un comentario.michael B.
El cliente no dejó un comentario.Jean D.
El cliente no dejó un comentario.Zachary H.
Everything seem to be fine the people were nice and informative and took care of me right away and when I came back they took care of my rental with no problem so I feel they are all really good people good jobRICHARD G.
need to do a better job of documenting existing damage to vehicles.alfred P.
El cliente no dejó un comentario.Richard P.
El cliente no dejó un comentario.James S.
Employee was very clear on all details and instructions. Also both gentlemen were customer friendly. Great experiencepatricaia A O.
Unfortunately the UHaul Truck was leaking oil and now I have to power wash both driveways due to oil leakage.Dex C.
El cliente no dejó un comentario.Gregg P.
Employees were nonchalant, were in no rush at all, more concerned with chatting among there selves.Jasmine H.
El cliente no dejó un comentario.shelly B.
El cliente no dejó un comentario.Chibaramobi I.
El cliente no dejó un comentario.Joseph W.
Everything was very good..I really like this location very friendly and professional..Thank you so muchAundrea B.
El cliente no dejó un comentario.Derek S.
El cliente no dejó un comentario.Arthur C. | Overall Experience
Thank you for your genuine caring and compassion for the situation my family was in. I always enjoy using this location.Kevin R.
Was a very well run & willing to help costumers make right decision on right equipment they would need.ALBERT F.
Steve was great. He helped me forget about the worries of moving and where I would store my things I needed to at the last minute.Klarissa D. | First Impressions
El cliente no dejó un comentario.Klarissa A.
Staff was very helpful, knowledgeable, and friendly. Will gladly return for any moving van needs in the future. Kudos to Samantha (I think!) and Matt!Matthew K.
Servicio al cliente de excelencia.Adrielle L.
El cliente no dejó un comentario.Karl V.
El cliente no dejó un comentario.ROD J.
El cliente no dejó un comentario.Ojazanae P.
El cliente no dejó un comentario.Jennifer L. | First Impressions
El cliente no dejó un comentario.Carletta B.
Matthew Barnhill sucks one of the rudest sales representatives I have ever came across. We had multiple problems with him his attitude and lack of knowledge also willingness to help. Full review left on GooglePattie T.
Staff was nice and friendlyCarletta B. | First Impressions
El cliente no dejó un comentario.Patricia P. | First Impressions
El cliente no dejó un comentario.Nate J.
El cliente no dejó un comentario.Christine T.
El cliente no dejó un comentario.Navisa C.
El cliente no dejó un comentario.AUSTIN W. | Overall Experience
Matt (Trotwood store manager) and Bonnie (driver) were great! Great customer service...answered my questions promptly and thoroughly. After my bad experience with the Cincinnati location, it was refreshing to finally get people who care about their customers. My case was an exception and Bonnie drove to Middletown, OH to pick up my boxes and deliver them to my home in Englewood, OH. She also went the extra mile to check into my VIP credit that was promised by the Cincinnati location. I can't thank her enough!JENNIFER M.
El cliente no dejó un comentario.Dionne T. | First Impressions
The kiosk to get in that you swipe is not to my satisfaction because my card did not work on several occasions and I do not like to have to go to the office the convenience of having the car to get in is what's most important that needs to be addressed in a way that's what you're paying for you have access to again that's very importantKatheleen H. | First Impressions
N ATheresa H. | Overall Experience
El cliente no dejó un comentario.Maggie T.
El cliente no dejó un comentario.RICHARD S.
Only issue, gas tank just over 1/2 tank.Richard P.
very helpful and expedited process.david R.
El cliente no dejó un comentario.Roderick B.
El cliente no dejó un comentario.Ivy W. | Overall Experience
El cliente no dejó un comentario.Carla P. | First Impressions
El cliente no dejó un comentario.Aaron F. | Overall Experience
El cliente no dejó un comentario.ZAKIYAH L. | First Impressions
I walked in to rent a unit and was treated exceptionally well, even though I didn't have an appointment.LISA B. | First Impressions
El cliente no dejó un comentario.Richard H. | Overall Experience
The management and staff were excellent very helpful and made the whole experience worthwhiledon F. | Overall Experience
El cliente no dejó un comentario.Marques N. | First Impressions
We were happy with our storage experience and will be back to rent trucks and storage in the future. The black gentleman who always seemed to be there was so helpful and friendly.Paul C. | Overall Experience
El cliente no dejó un comentario.Bryant W. | First Impressions
The guy who processed my order (sorry I don't know his name) was very professional and efficient. He handled my order in an excellent way.Marcia P. | First Impressions
El cliente no dejó un comentario.Richard H. | First Impressions
El cliente no dejó un comentario.Ritasha W. | Overall Experience
El cliente no dejó un comentario.William A. | Overall Experience
El cliente no dejó un comentario.Diamond W. | Overall Experience
El cliente no dejó un comentario.Scott M. | Overall Experience
The bathroom was very dirty and the indoor area where we unloaded was full of trash. When using the intercom system no one responded. This could be a very bad situation if there was a medical emergency in the storage area.MARIO P. | First Impressions
El cliente no dejó un comentario.James T. | First Impressions
El cliente no dejó un comentario.PRISCILLA M. | First Impressions
El cliente no dejó un comentario.MISTY B. | Overall Experience
El cliente no dejó un comentario.Terry M. | Overall Experience
El cliente no dejó un comentario.brandy r. | Overall Experience
THE GAS WAS NOT WERE THE PAPER SAID JUST LETTING YOU KNOW THEY NEED TO COME OUT AND CHECK GAS BEFORE SOMEONE TAKES THE TRUCK AND THE HEAT DIDNT WORK IN THE TRUCKTonya H. | First Impressions
El cliente no dejó un comentario.Germaine B. | Overall Experience
El cliente no dejó un comentario.TERRY G. | Overall Experience
El cliente no dejó un comentario.Terry M. | First Impressions
El cliente no dejó un comentario.Dwayne C. | First Impressions
The staff on duty was very helpful and knowledgeable and most of all honest in answering our questions. Customer service was great as well!!!Kathy S. | First Impressions
El cliente no dejó un comentario.KEITH C. | Overall Experience
I would recommend this facility to friends.shirley p. | Overall Experience
El cliente no dejó un comentario.Catherine L. | Overall Experience
Your facility is very clean and well lit.Daphne L. | Online Move In
When I rented the unit I set up auto pay with Bret And gave my credit card information Yet I was charged a late fee. When I called I was told by the calling service that it was nothing they could do. That I would have to get with the local place. I was in Florida and couldn't get there When I did get there they said they couldn't do any thing Very poormichael l. | Overall Experience
El cliente no dejó un comentario.KRISTA G. | Overall Experience
El cliente no dejó un comentario.Rggie C. | Overall Experience
Bathroom Toilet was backed up and full. It Needed Serviced. Other than that everyone was nice & helpful.Barry D. | First Impressions
Everyone was nice and professional thank you.Chelsa W. | First Impressions
Everyone was very helpful & courteous and very friendly! I will Forever use this location for moving needs.Diamond W. | First Impressions
El cliente no dejó un comentario.CBE I. | First Impressions
El cliente no dejó un comentario.Charles D. | First Impressions
El cliente no dejó un comentario.ANGEL M. | Overall Experience
El cliente no dejó un comentario.duane j. | Overall Experience
El cliente no dejó un comentario.Alundria B. | First Impressions
El cliente no dejó un comentario.Ralph C. | Overall Experience
El cliente no dejó un comentario.LASHAWNDA L. | First Impressions
The storage facility was very nice but as far as uhaul equipment (truck, trailer) I will never use uhaul as a moving option EVER AGAIN!!Shanna L. | First Impressions
noTheresa H. | First Impressions
Very niceJanice K. | First Impressions
El cliente no dejó un comentario.Craig D. | First Impressions
El cliente no dejó un comentario.Laquata T. | Overall Experience
El cliente no dejó un comentario.Ritasha W. | First Impressions
El cliente no dejó un comentario.Amarah L. | Overall Experience
El cliente no dejó un comentario.Christy J. | Overall Experience
El cliente no dejó un comentario.Montion P. | Overall Experience
El cliente no dejó un comentario.Cheryl W. | First Impressions
Most helpful and professional staff! Could not have been any more helpful or courteous! Went above & beyond what was expected!Cassaundra S. | First Impressions
Will most definitely use againDeon T. | Overall Experience
El cliente no dejó un comentario.Alendre M. | Online Move In
El cliente no dejó un comentario.danicte t. | First Impressions
El cliente no dejó un comentario.Jamie M. | First Impressions
El cliente no dejó un comentario.toni m. | First Impressions
El cliente no dejó un comentario.Sarai S. | First Impressions
El cliente no dejó un comentario.latisha w. | Overall Experience
El cliente no dejó un comentario.Joann H. | Overall Experience
BuenoDonna C. | Overall Experience
My storage unit had a leak and I had chase the manager for a week just for him to do an inspection. Once I moved all my stuff out and took my lock off the put a zip tie on my unit before I could cancel. So I was paying but didn't have access to the unit.Carlesse w. | Overall Experience
The owner was very rude. We moved out of our unit so I came in to cancel the unit most things that you don't use a full month for companies prorate that he failed to mention any event to me went out to check the unit came back in then I ask him about the prorating since they just drafted my account on the ninth and the move out date was the 18th he said sorry we don't prorate anything so I proceeded to tell him not to cancel it then I wasn't gonna lose $100That we would keep it until the following month he pulled a paper out of the printer laid it on the desk and said sorry I've already checked you out that's pretty crappy of a business that you can't Prorate something that someone is not usingCasey E. | Overall Experience
El cliente no dejó un comentario.Tim A. | First Impressions
El cliente no dejó un comentario.DAN A. | First Impressions
El cliente no dejó un comentario.Catherine C. | Overall Experience
El cliente no dejó un comentario.Sharron N. | First Impressions
El cliente no dejó un comentario.Octavius L. | First Impressions
I literally drive 30 minutes out of my way to do business with Matt. This is an excellent store ran by excellent people and I will come back again and again to this place in future years.Damon Y. | Overall Experience
El cliente no dejó un comentario.Theresa M. | First Impressions
El cliente no dejó un comentario.Charles D. | Overall Experience
Thanks for clearing up the misunderstanding!JERMAINE R. | First Impressions
I will say trying to get someone on the phone is very hard... I waited for almost an hour to speak with someone it's like someone would pick up and then put me back on hold without saying anything.Leah E. | Overall Experience
El cliente no dejó un comentario.Coett J. | First Impressions
I didn't know my move out date was yesterday. I didn't receive a phone call of this notice.JERMAINE R. | Overall Experience
El cliente no dejó un comentario.CARMELA S. | Overall Experience
El cliente no dejó un comentario.Kenneth M. | Overall Experience
Got me in an out without a hassleRendell M. | First Impressions
Mike and his team went above and beyond great customer service…. I had a very bad move and they were the highlight of it Mike and his team put a smile on my face I will only go to Uhual Trotwood Ohio thanks from a very satisfied customer Diane S SandersDiane S. | First Impressions
El cliente no dejó un comentario.DALE S. | First Impressions
El cliente no dejó un comentario.Dedra B. | Overall Experience
Nice workZorana B. | First Impressions
El cliente no dejó un comentario.Dianne L. | First Impressions
El cliente no dejó un comentario.DARRIN C. | First Impressions
Great Experience! Thank you!.Vicki w. | First Impressions
El cliente no dejó un comentario.DEBORAH W. | First Impressions
El cliente no dejó un comentario.laneisha g. | First Impressions
I payed for my storage by automatic payment 1 week before my move to my new house. When I requested a credit back they said no. I also rented a uhaul so I can clear my storage locker, I was given a broken vehicle. If "I was not persuaded to buy the 14 dollar vehicle coverage I would have had to pay for someone else damages on the vehicle. With my own eyes I saw uhaul charge a lady two times for storage yesterday. It is not right to steal and uhaul stole, that's why I will not recommend this to anyone.ARJUN A. | Overall Experience
El cliente no dejó un comentario.angela m. | Overall Experience
The staff were very professional and patient with my request.Roselyn W. | First Impressions
El cliente no dejó un comentario.denise D. | First Impressions
The representative was very courteous and knowledgeable. Didn't have to wait for customer service.Shirley H. | First Impressions
El cliente no dejó un comentario.Steven C. | First Impressions
El cliente no dejó un comentario.RUBY C. | First Impressions
El cliente no dejó un comentario.angela m. | First Impressions
El cliente no dejó un comentario.Lance M. | First Impressions
My first month was Supposed to be free. Been waiting for someone to call me back or I can get a refund on my first month free. No one has called me back yetPrecious D. | Online Move In
El cliente no dejó un comentario.Wayne C. | First Impressions
A very good place to store all your things with 24 hour access and it’s a clean and friendly environment.Tavon F. | Overall Experience
El cliente no dejó un comentario.Toni M. | First Impressions
The facility never answered calls to store, called 10-15 times so was forced to complete online check-in and have additional questions answered in store.Monique W. | Online Move In