Customer Reviews for U-Haul Moving & Storage of Towne East

2,811 comentarios

5213 E Pawnee St   Wichita, KS 67218
(Northwest of McConnell Air Force Base)

(316) 684-5283

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(316) 684-5283

5213 E Pawnee St
Wichita, KS 67218
(Northwest of McConnell Air Force Base)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

I think the people and equipment are great but I have a million issues with U-Haul as a larger company. But, as they are the main market for moving, it's hard to seek business elsewhere on really short notice

Parker W. 
Clasificación:
5.0

Whole process, from pick-up in Wichita to drop-off in Palm Springs went smoothly. 4×8 trailer was in great shape with new-ish tire and tracked well behind our vehicle.

William C. 
Clasificación:
5.0

Staff at checkout and again at checkin was very personable and engaging!

KENDAL N. 
Clasificación:
5.0

We have used this location multiple times. We keep using them bc they're quick, knowledgeable and helpful.

Joey B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kenneth P. 
Clasificación:
2.0

There was trash left in the van from the last two users including their contracts, a used toothbrush, and a used facemask. These were all in obvious places in the cabin itself; not in the cargo area. When I pointed it out to employees, the attitude was “oh well“. There was no sorry or anything else, the employee just wanted to get the bill closed and me out of there. I suppose I should've acted like it a jerk instead of being nice about it. Maybe then I would've got some reasonable response such as an apology or even an offer of a discount.

ROBERT D. 
Clasificación:
4.0

Would have liked getting notifications before payment is due. Other than that a fantastic experience.

JEFFREY H.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Christopher R. 
Clasificación:
5.0

Ninguno

Kandi H. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN W. 
Clasificación:
5.0

All the employees there were amazing. Kind, courteous, knew their job very well! Made the experience efficient and awesome. Definitely the quickest I've been in and out during both the pickup and return. And I appreciate that! Thank you to those guys for the excellent service!

Michael C. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRY A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathan G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Hunter T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rachel B. 
Clasificación:
5.0

This has nothing to do with the location as I have used them numerous times over the last few decades. The Mobile App fails to meet my expectations. I was unable to take a picture of my dash to show the mileage and gas as it would not accept any picture I took. There is a green checkmark that appears to be an OK but there is nothing to continue and accept the picture. Any option I tried with the checkmark or X failed and I was unable to continue. Being unable to continue after ten attempts, I gave up, which means the app fails and degrades the customer experience. Apparently from the staff at the site, this happens on a regular basis.

Lance K. 
Clasificación:
5.0

very helpful agent very good service.

ELWYN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL E. 
Clasificación:
2.0

Charged for furniture pads I did not receive. Did not get notified that the dollies I reserved we're not available when I called the store asking about them I had to drive clear across town to another location to pick up my dollies which put me behind on my schedule.

CHELSEY G. 
Clasificación:
5.0

Extraordinario servicio al cliente

Tony D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheldan G. 
Clasificación:
4.0

They need more parking room. And have signs that say ONE WAY in their parking lot and and ENTER AND EXIT SIGN. Too many people don't pay attention then block others from getting because of going the wrong way.

Lori G. 
Clasificación:
1.0

Charged me 3 times 500 dollars

BENNY T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel D. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD F. 
Clasificación:
1.0

I had to call the customer service department to get anything done

Christina D.  |  Overall Experience 
Clasificación:
5.0

Have always used this location and with 100% satisfaction!

Michael C. 
Clasificación:
1.0

Stop charging cleaning fees for clean trucks. 😠

MICHAEL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lee S. 
Clasificación:
5.0

Promote or give a raise to the two gentlemen working here so they don't leave. It is only because of them that you got my business. They saved me after several other locations were rude and disappointing.

Robert C. 
Clasificación:
2.0

Have the truck ready and not parked behind two other trucks. Engine light was on the whole trip. Told the origin attendant before I left and he said don't worry about it.

Fred S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
5.0

Nothing @ this time 🤩

Sharon G. 
Clasificación:
1.0

Was told one price but charged another even though I never went over my mileage and only had the UHaul 90 min, also with a full tank of gas.

Vineus N. 
Clasificación:
5.0

Nada

Elisha L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph T. 
Clasificación:
5.0

Nothing at all

KATHERINE C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tommy P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carmen P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Naim A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

VINCENT B. 
Clasificación:
2.0

El cliente no dejó un comentario.

Aaron L. 
Clasificación:
2.0

Went to pick up and the lady in front of me and myself waited for at least 10 minutes. No one in the store to help us.

Abbie M. 
Clasificación:
2.0

Truck pax door was broken, headliner broken, cigarette burns on driver door, arm rest broken, alignment problems, overall poor condition. The store did not have the appliance dolly I reserved. What is the point of a reservation? I scheduled pickup by mobile device. The truck I was directed to was not on the lot. No trucks of the size I reserved were accessible on the lot. If I want to do contactless mobile pickup, my truck with all the reserved equipment should be staged and ready for pickup by the close of business the day before pickup. Upon return, the technician was screaming at another customer and I had my 7yr old son with me. This location needs a lot of improvement.

JAMES M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Thomas D. 
Clasificación:
5.0

Keep up the good work!!! You guys were awesome!!!

GINO R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Connie B. 
Clasificación:
5.0

Limited 24-hour duration rental was a pain. We preferred a 48-hour rental, but we're told it was not available, that we would have to call corporate office to see if any were available in the area. Added more stress to an already stressful move. We opted to make the 24 hour rental work.

Kerry H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julia F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arielle C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig T. 
Clasificación:
3.0

Truck door wouldn't close!, Front tires were almost bald! Gas mileage was terrible went 93 miles on 20.00 worth of gas! Items in store were reasonably priced, and staff was friendly!

Roger B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Courtney B. 
Clasificación:
5.0

El cliente no dejó un comentario.

STARLA E. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC M. 
Clasificación:
4.0

El cliente no dejó un comentario.

SANDRA B. 
Clasificación:
5.0

The young man who helped me was very good at his job. He provided excellent customer service and was very easy to talk to.

JONATHAN C. 
Clasificación:
4.0

When I returned the uhaul after hours, I was unable to enter the requested information on-line after scanning the barcode. It was frustrating. I think there were extra charges due to not being able to complete the return on-line.

Kathy N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Frances B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Rene A. 
Clasificación:
1.0

numerous extra fees and charges

Dean M. 
Clasificación:
5.0

The uhual was freshly painted in the back drove great The ac in the uhual was great will be going there again if we need to move again. We rented the 10ft truck

Jason F. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHRISTOPHER C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tanner B. 
Clasificación:
5.0

Very helpful staff! Thank you!

SAMUEL D. 
Clasificación:
5.0

Drop off process extremely efficient. Staff very pleasant & quick to assess truck. Less than 15 minutes and we were on our way. Highly recommend this location.

Donna R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zeb S. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAMCHARLES D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Catherine B. 
Clasificación:
5.0

The truck had so many Xs it looked like the Army had rented for use in Iraq

Roy J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janith S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hannah C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Moses G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Debra S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

JORDAN R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jordan R. 
Clasificación:
4.0

El cliente no dejó un comentario.

JEAN L. 
Clasificación:
3.0

El cliente no dejó un comentario.

DAVID A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tonya R. 
Clasificación:
5.0

The pawnee store did a excellent job helping me after the store on West kelloge failed at even doing they job

Ebony K. 
Clasificación:
4.0

Ninguno

Linda J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard N. 
Clasificación:
5.0

Courteous staff that addressed all my concerns quickly. Wait time when calling to ask for an extension was a little long. Still they handled everything very professionally.

JESS H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marie A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brett S. 
Clasificación:
5.0

I had a problem with my wiring they got on it fixed it right away! I would recommend this place to anyone!

Edwin K. 
Clasificación:
5.0

Very good customer service.

SHERI W. 
Clasificación:
5.0

Really nothing. The staff was really great and loved the evening guy.

Melinda V. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICHOLAS G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott P. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD W. 
Clasificación:
3.0

It was all good helpful friendly service I've used that location before just hate all the construction right now

Paula K. 
Clasificación:
5.0

Nothing needs fixing. I would like to commend the rental agent who helped me. In the middle of filling out my contract, A rather rude person butted in and said "I would like to just ask a quick question" He tried to badger the rental clerk Preston Leftwich. Preston was very diplomatic and calmed the guy down. He is an asset to your organization.

GLEN S. 
Clasificación:
5.0

This is a very busy location for Uhaul...... They do a great job of taking care of each customer. I had a short wait, they checked out the lights and then un-hooked the trailer and I was on my way. Great job guys!!!

JOHN S. 
Clasificación:
4.0

The employee said I could report the condition or damage to the trailer on a phone app. When I opened the app 10 minutes later it said, "time expired" so I can't report the condition of the trailer. The same thing happened 2 weeks ago when I rented a truck at the 1050 E MacArthur location. 5 minutes later it said, "time expired". Uhaul - Please have IT fix this problem.

Darrell H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick L. 
Clasificación:
5.0

Courteous and professional staff.

KURT S. 
Clasificación:
5.0

Great staff. Need more space, though.

KURT S. 
Clasificación:
3.0

The staff were busy and seemed overwhelmed at this location, but were doing best they could given how busy it was. One issue, I had reserved an appliance dolly in advance. Despite reserving the item in advance, it was not available at time of pick up. The counter agent, offered to search for one at another location but this would mean driving rented uhaul truck out of the way at $1.09/ mile to go get dolly. (My other vehicle is convertible, no way was appliance dolly gonna fit in my car). I had to leave without appliance dolly I had counted on. No discount other than rental charge for item I reserved to be taken off and an appology. Yes, I could have rented a regular dolly there but I already owned one and regular dolly not moving multiple appliances up/down stairs like what the appliance dolly would have!! Also, my initial reservation was made for Neitzel Hardware Uhaul location off of Lewis ST. This location was reverved in advance, confirmed and supposed to be my pick up and drop off location. This Neitzel location was very close to my home and the new location I was moving, the forcible change to new Uhual towns east location, put additional miles at $1,09/ mile on my move. I trusted Neitzel, I have done business with Neitzels Hardware for over 15 years. Lastly, the most important factor which the owners of Towne east Uhaul could do is put up better signage of where to enter and exit thier parking/ retail/ return areas. Each time we went to the location for pick up and drop offs. Multiple customers were dropping off tow trailers in areas they should not be dropped off. One tow trailer was dropped off and abandoned in front of retail area blocking traffic circle outside of retail store. You could not see the this blockage from the Pawnee entrances since Uhauls are parked for display between the traffic circle and circle drive. Once you turned off pawnee and in the entrance, it was to late. You were going to have to back up and by this time cars or trucks were contining to enter blocking you in on both sides. Still a second tow trailer was in process of having car driven off of tow trailer which was still attached to the 20' Uhual truck and a 3rd tow trailer had been dropped off in other parking lot location and left unattended blocking entrance marked returns. No one wants to back up a 20' Uhaul down a one way circle drive, but that is what we faced from the free for all in the parking/ return areas. Yes, it was busy weekend in August, but the amount of people with no place to go and bottlenecks caused by people having dropped off equipment in places other than back areas of rental returns and no worker seeing to proper equipent removal made things worse. Entrances were not marked clearly. It was a cluster of a mess in surface lots. This is something which could be improved. Currently there is road construction outside of this location on pawnee, shutting down a full lane of traffic infront of this location which is likely making the lack of marked entrances even worse. The Uhual truck was relatively new, it was clean and in good condition. The rented furniture pads were also clean. I was frustrated that I was unable to rent from 1st choice location, I was later told by Neizel hardware that a switch had to be made. That the initial 20' truck had a converter stolen from out of the truck and this is only other location where I could still rent the 20' truck, The customer service person at the Uhauls 800$ said despite it adding additional miles on my local move they would not move truck location of discount based on their switch it was, "take it or leave it'" Since my move was only two days away. I had to take it and additional milage expense I had not planned on. At least Neitzel Hardware explained reason for unexpected loss of truck when I later called them direct. Overall, the move went fair. I expected some hiccups, it's not my 1st move in busy summer season. I wasnt gonna be a Karen about it. Wanted to say, just be prepared because you too may be faced multiple times with, "take it or leave it" even when you have reserved in advance, you gotta have plan B.

April L. 
Clasificación:
5.0

No appliance dolly's but everything else checked out fine

Jeffrey H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan H. 
Clasificación:
2.0

The guy I originally spoke to earlier in the day never mentioned returning it and using mobile to check trailer in after 11 and when I returned later in day to pick it up and spoke to a woman who helped me she also never mentioned losing my deposit for not checking trailer in after 11pm or even mentioned checking it in on my phone whatsoever I complained about this when returning and was told I owe $3 this is ridiculous was for Uhaul to make extra money and keep deposits I returned it around midnight they should be happy I didn't keep it 24 hours like I could have so they could rent it again to someone else but instead I get punished for doing so and lose my deposit I won't ever be using Uhaul again unless they make this right

Joseph C. 
Clasificación:
2.0

I have been to alot of Uhaul centers. This one I would rank the THE lowest in terms of ease of use. The staff have to make due with what built, not their fault. I ONY came to this 1 due to convivence of location. The parking is slim, 6 of the spots close to door is so you can advertise trucks, WHY? DUH I was located on the 2nd floor, a lift of some type would be handy instead of ALL stairs. People have stuff to move and it hurts your back taking those stairs multiple times. AGIAN the most inconvenient set up and layout of a Uhaul center I have ever entered. DEF will not recommend nor ever use again. I rather drive an extra 4 miles out of my way to a better center

GREGORY S.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Hailey N.  |  Overall Experience 
Clasificación:
5.0

The workers were professional and friendly.

Peggy W.  |  Overall Experience 
Clasificación:
5.0

The unit I rented wasn't big enough. Family members were unloading the truck and I was still in MA. The service guy rented me a second unit over the phone. Worked great.

Debra J N.  |  Online Move In 
Clasificación:
3.0

Wish you had longer hours for your storage.

ledora p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Billie F.  |  Overall Experience 
Clasificación:
5.0

Safe and secure storage, office hours appropriate and overall a good experience with my friends at u-Haul

Giovanni Q.  |  Overall Experience 
Clasificación:
5.0

excellent facility, excellent staff

SHARON G.  |  First Impressions 
Clasificación:
4.0

Very attentive staff and clean facility.

Brooke M.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

Volver
arriba