Customer Reviews for U-Haul Moving & Storage of Towne East

2,847 comentarios

5213 E Pawnee St   Wichita, KS 67218
(Northwest of McConnell Air Force Base)

(316) 684-5283

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(316) 684-5283

5213 E Pawnee St
Wichita, KS 67218
(Northwest of McConnell Air Force Base)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Wendy K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey H. 
Clasificación:
5.0

The truck was great and drove very well. However, the seal around the drivers door did not fit tight which caused a roar as I drove down the interstate.

Robert H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carolyn C. 
Clasificación:
5.0

The utility trailer with a ramp is a little misleading. It boasts a 6 foot width but you lose about 2 feet of it with the two lips beside the ramp. Unless you see it in person first this is not apparent online. I rented it to move a small tractor that is 5 feet wide at its widest part and was unable to use the trailer. I basically wasted my money on it. The location and employees were very good though, would recommend them.

Jacob S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ted A. 
Clasificación:
5.0

El cliente no dejó un comentario.

BARRY T. 
Clasificación:
5.0

Very helpful, thanks so much!

Mindy T. 
Clasificación:
4.0

the truck needs front end work. the alignment is off and you can feel knocking as the truck goes over bumps. i suspect some worn parts either in the steering or the suspension.

Stephen C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH P. 
Clasificación:
5.0

Nada

Thomas P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brooke M.  |  Overall Experience 
Clasificación:
3.0

Please check your trucks! You have got to 70 mile when I got to my location the engine was making noise in the oil was checked and there was no oil in the engine at all. I had a purchase oil to put in it I was reimbursed for it but the value of the truck if the engine would've of locked up could of been crazy expensive and I'm glad I had insurance. Just Maintenance your trucks that was ridiculous

Julie D. 
Clasificación:
3.0

Truck needed a bit of work to the steering system. Told location when I dropped it off.

John A. 
Clasificación:
3.0

The gentleman explained to me that he could not help me with my issues with, what happened to me and suggested that I contact the company and they would help me better and the only thing that they helped me with is $50, amazing.

Perry Y. 
Clasificación:
1.0

High more people to move around your equipment and make it more convenient for your customers. I should not have had to drive one hour and 30 minute to pick up my truck. U haul should personal to move around there equipment. NOT THE CUSTOMER WHO IS PAYING THEM OVER A THOUSAND DOLLARS TO USE THERE VEHICLES ðŸ¤"

Terry Y. 
Clasificación:
3.0

El cliente no dejó un comentario.

Toney T. 
Clasificación:
5.0

Excellent Customer Service!!! Can't think of any improvements!

Tiffany S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sabrina D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
5.0

Great equipment for my need.

Willie C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald H. 
Clasificación:
5.0

Not aware of any improvements that can be done Except continue to employ Sean and the other Gentleman working with him on Oct. 31st. I apologize for not remembering his name, but in my 30 plus years of being in the customer service industry these Young Men are an asset to your business.

Donald H. 
Clasificación:
5.0

Great equipment and excellent, polite, professional customer service.

Harry M. 
Clasificación:
5.0

The online check in can be confusing. After we figured that out, nothing else was an issue

KOY MICHAEL W. 
Clasificación:
5.0

I made reservations over the phone. When I showed up, they were prepared and the transaction went very smoothly. When I returned the van, the associate was knowledgeable and I was on my way very quickly.

Darold R. 
Clasificación:
5.0

Great help hooking up and returning!

Hannah V. 
Clasificación:
4.0

The truck had an oil leak (poorly tightened oil filter) and a “bad” front passenger side tire

Bruce T. 
Clasificación:
5.0

El cliente no dejó un comentario.

George G. 
Clasificación:
5.0

When I returned the vehicle after hours (9:30 last night) I did not receive a confirmation email stating it was returned. Makes me worry if my online return went through properly. I could not get location service in the parking lot. I had to stand right next to front door to get service.

Clark A. 
Clasificación:
4.0

Have more appliance dollys available

Sharon W. 
Clasificación:
3.0

Just did their job and nothing more.

ROBERT W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK S. 
Clasificación:
4.0

El cliente no dejó un comentario.

THOMASEVAN W. 
Clasificación:
4.0

Be able to extend rental without charge when there are emergencies that cause delays that are out of renters control. My father in-law had a medical emergency the day of our move and we had no good options with the local manager.

Clarence Z. 
Clasificación:
5.0

I think the people and equipment are great but I have a million issues with U-Haul as a larger company. But, as they are the main market for moving, it's hard to seek business elsewhere on really short notice

Parker W. 
Clasificación:
5.0

Whole process, from pick-up in Wichita to drop-off in Palm Springs went smoothly. 4×8 trailer was in great shape with new-ish tire and tracked well behind our vehicle.

William C. 
Clasificación:
5.0

Staff at checkout and again at checkin was very personable and engaging!

KENDAL N. 
Clasificación:
5.0

We have used this location multiple times. We keep using them bc they're quick, knowledgeable and helpful.

Joey B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kenneth P. 
Clasificación:
2.0

There was trash left in the van from the last two users including their contracts, a used toothbrush, and a used facemask. These were all in obvious places in the cabin itself; not in the cargo area. When I pointed it out to employees, the attitude was “oh well“. There was no sorry or anything else, the employee just wanted to get the bill closed and me out of there. I suppose I should've acted like it a jerk instead of being nice about it. Maybe then I would've got some reasonable response such as an apology or even an offer of a discount.

ROBERT D. 
Clasificación:
4.0

Would have liked getting notifications before payment is due. Other than that a fantastic experience.

JEFFREY H.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Christopher R. 
Clasificación:
5.0

Ninguno

Kandi H. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN W. 
Clasificación:
5.0

All the employees there were amazing. Kind, courteous, knew their job very well! Made the experience efficient and awesome. Definitely the quickest I've been in and out during both the pickup and return. And I appreciate that! Thank you to those guys for the excellent service!

Michael C. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRY A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathan G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Hunter T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rachel B. 
Clasificación:
5.0

This has nothing to do with the location as I have used them numerous times over the last few decades. The Mobile App fails to meet my expectations. I was unable to take a picture of my dash to show the mileage and gas as it would not accept any picture I took. There is a green checkmark that appears to be an OK but there is nothing to continue and accept the picture. Any option I tried with the checkmark or X failed and I was unable to continue. Being unable to continue after ten attempts, I gave up, which means the app fails and degrades the customer experience. Apparently from the staff at the site, this happens on a regular basis.

Lance K. 
Clasificación:
5.0

very helpful agent very good service.

ELWYN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL E. 
Clasificación:
2.0

Charged for furniture pads I did not receive. Did not get notified that the dollies I reserved we're not available when I called the store asking about them I had to drive clear across town to another location to pick up my dollies which put me behind on my schedule.

CHELSEY G. 
Clasificación:
5.0

Extraordinario servicio al cliente

Tony D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheldan G. 
Clasificación:
4.0

They need more parking room. And have signs that say ONE WAY in their parking lot and and ENTER AND EXIT SIGN. Too many people don't pay attention then block others from getting because of going the wrong way.

Lori G. 
Clasificación:
1.0

Charged me 3 times 500 dollars

BENNY T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel D. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD F. 
Clasificación:
1.0

I had to call the customer service department to get anything done

Christina D.  |  Overall Experience 
Clasificación:
5.0

Have always used this location and with 100% satisfaction!

Michael C. 
Clasificación:
1.0

Stop charging cleaning fees for clean trucks. 😠

MICHAEL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lee S. 
Clasificación:
5.0

Promote or give a raise to the two gentlemen working here so they don't leave. It is only because of them that you got my business. They saved me after several other locations were rude and disappointing.

Robert C. 
Clasificación:
2.0

Have the truck ready and not parked behind two other trucks. Engine light was on the whole trip. Told the origin attendant before I left and he said don't worry about it.

Fred S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
5.0

Nothing @ this time 🤩

Sharon G. 
Clasificación:
1.0

Was told one price but charged another even though I never went over my mileage and only had the UHaul 90 min, also with a full tank of gas.

Vineus N. 
Clasificación:
5.0

Nada

Elisha L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph T. 
Clasificación:
5.0

Nothing at all

KATHERINE C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tommy P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carmen P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Naim A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

VINCENT B. 
Clasificación:
2.0

El cliente no dejó un comentario.

Aaron L. 
Clasificación:
2.0

Went to pick up and the lady in front of me and myself waited for at least 10 minutes. No one in the store to help us.

Abbie M. 
Clasificación:
2.0

Truck pax door was broken, headliner broken, cigarette burns on driver door, arm rest broken, alignment problems, overall poor condition. The store did not have the appliance dolly I reserved. What is the point of a reservation? I scheduled pickup by mobile device. The truck I was directed to was not on the lot. No trucks of the size I reserved were accessible on the lot. If I want to do contactless mobile pickup, my truck with all the reserved equipment should be staged and ready for pickup by the close of business the day before pickup. Upon return, the technician was screaming at another customer and I had my 7yr old son with me. This location needs a lot of improvement.

JAMES M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Thomas D. 
Clasificación:
5.0

Keep up the good work!!! You guys were awesome!!!

GINO R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Connie B. 
Clasificación:
5.0

Limited 24-hour duration rental was a pain. We preferred a 48-hour rental, but we're told it was not available, that we would have to call corporate office to see if any were available in the area. Added more stress to an already stressful move. We opted to make the 24 hour rental work.

Kerry H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julia F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arielle C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig T. 
Clasificación:
3.0

Truck door wouldn't close!, Front tires were almost bald! Gas mileage was terrible went 93 miles on 20.00 worth of gas! Items in store were reasonably priced, and staff was friendly!

Roger B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Courtney B. 
Clasificación:
5.0

El cliente no dejó un comentario.

STARLA E. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC M. 
Clasificación:
4.0

El cliente no dejó un comentario.

SANDRA B. 
Clasificación:
5.0

The young man who helped me was very good at his job. He provided excellent customer service and was very easy to talk to.

JONATHAN C. 
Clasificación:
4.0

When I returned the uhaul after hours, I was unable to enter the requested information on-line after scanning the barcode. It was frustrating. I think there were extra charges due to not being able to complete the return on-line.

Kathy N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Frances B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Rene A. 
Clasificación:
1.0

numerous extra fees and charges

Dean M. 
Clasificación:
5.0

The uhual was freshly painted in the back drove great The ac in the uhual was great will be going there again if we need to move again. We rented the 10ft truck

Jason F. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHRISTOPHER C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tanner B. 
Clasificación:
5.0

Very helpful staff! Thank you!

SAMUEL D. 
Clasificación:
5.0

Drop off process extremely efficient. Staff very pleasant & quick to assess truck. Less than 15 minutes and we were on our way. Highly recommend this location.

Donna R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Debra S.  |  First Impressions 
Clasificación:
4.0

Ninguno

Linda J.  |  First Impressions 
Clasificación:
5.0

excellent facility, excellent staff

SHARON G.  |  First Impressions 
Clasificación:
4.0

Very attentive staff and clean facility.

Brooke M.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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