Excellent assistance. ThanksMichael B.
Customer Reviews for U-Haul Moving & Storage of Totowa
Totowa, NJ 07512
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 7 a. m. - 6 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
A little increase in the staff numbers may be needed. I guess this will come with the full opening up off activities statewide.OBINNA O.
El cliente no dejó un comentario.Eileen K.
El cliente no dejó un comentario.Mario B.
El cliente no dejó un comentario.Kristen R.
El cliente no dejó un comentario.ALEN P.
El cliente no dejó un comentario.Ken K. | First Impressions
There was only a single employee who spent about 15-20 minutes helping the customer in front of us. It wasn't his fault, but the presence of a second employee really would've sped things along and improved the experience.MATTHEW M.
the phone reps were very helpful and I always prefer to speak to someone rather than doing requests on-line.ELISA C.
El cliente no dejó un comentario.Olivia R. | First Impressions
El cliente no dejó un comentario.Olivia R.
El cliente no dejó un comentario.Patrick A.
El cliente no dejó un comentario.Todd M.
This is my preferred location to rent from. Justin & his whole team are great!!! Very professional, & the customer service is top notch. I always recommend this U-haul location to all of my family members & friends. ¡Gracias de nuevo!William G.
The vehicle was well maintained and i really appreciated that..James L.
El cliente no dejó un comentario.James B.
El cliente no dejó un comentario.Allan T. | First Impressions
Everything was good no complaintsSharonda R.
El cliente no dejó un comentario.Allan T.
El cliente no dejó un comentario.THOMAS V.
El cliente no dejó un comentario.IRWIN H.
Our moving company commented that Totowa was the cleanest Uhaul self storage he has ever seenDonald M.
El cliente no dejó un comentario.NICHOLASV JR D.
El cliente no dejó un comentario.JAMAL M.
El cliente no dejó un comentario.Peter K.
Able to pick up closer since I need every weekEddie T.
El cliente no dejó un comentario.Kevin S.
El cliente no dejó un comentario.Martin L.
Very easy process. We were pleasedDOMINICK F.
El cliente no dejó un comentario.Christoph H.
El cliente no dejó un comentario.Kevin J.
El cliente no dejó un comentario.Zlatko C.
Nothing service was great and easyTalal L.
Great staff and customer service. Friendly and knowledgeable!!!Leena B. | First Impressions
Good jobDOMINIC S.
El cliente no dejó un comentario.JOANNE K.
El cliente no dejó un comentario.Robert C.
Mr Browne change the drop off location for me for location that didn't accept out of state equipment, was also closed that day, and because of that I had to drivefor over thirty minutes back to NJ from PA, also because the U-haul rep couldn't give me a closer to me drop off locationMaksym N.
All employees was friendly in both locations. Thank you allXenia M. | First Impressions
I don't think you can possibly improve the service at this location. Justin and his crew are exceptional. I've already recommended him to 2 friends. If, you need any other information from me regarding the quality of the service at this location, please contact me, it would be my pleasurewilliam D.
El cliente no dejó un comentario.REX G.
El cliente no dejó un comentario.Suresh S.
Nothing! Loved how seamless the experience was. Employees were all helpfulCraig S.
El cliente no dejó un comentario.SHAWN M.
El cliente no dejó un comentario.Maher L.
El cliente no dejó un comentario.Lazar G.
El cliente no dejó un comentario.Michael H.
El cliente no dejó un comentario.kasim B.
Best uhaul rent placeSadik K.
Excellent location and teamNICHOLAS S.
El cliente no dejó un comentario.Keith O.
El cliente no dejó un comentario.Mary G.
The whole team was expedient, courteous and very helpful. I will definitely be returning.Matthew B.
El cliente no dejó un comentario.Henri F.
El cliente no dejó un comentario.Denise K.
El cliente no dejó un comentario.RAQUEL A.
El cliente no dejó un comentario.WILLIAM J.
El cliente no dejó un comentario.Daniel P.
El cliente no dejó un comentario.Joseph W.
El cliente no dejó un comentario.MICHAEL M.
El cliente no dejó un comentario.JOHN A. | Overall Experience
I would like to thank Justin & Ambrose for providing me with excellent customer service that I've never experience before. They are very professional, and I definitely would highly recommend this U-haul to all of my family members, friends and co-workers. Thank You for a â€œGreat Experience â€œWilliam G.
You rented a uhaul to a random stranger using my email and phone number. I called to asked about it after I got the text and email the person on the phone say they would look into it and call me back. That was a lie. I did not rent a uhaulZubayer M.
El cliente no dejó un comentario.Dave B.
El cliente no dejó un comentario.CATHERINE N.
El cliente no dejó un comentario.John A.
El cliente no dejó un comentario.STUART L.
Made my reservation online & completed my check-in online. Opted for in store pickup. After answering a couple of quick questions I had the key & was out the door. The young man at the counter carried out a load of boxes for me, had me verify the truck condition & the gas. The entire check-out process was completed inside of 10 minutes. Returning the equipment was just as smooth.Susan P.
he was quick, knowledgeable and got me out quick polite as well, different dropping off at new location not expecting a relationship just help dropping off with no surprises, good directions for getting back on I-80James H.
El cliente no dejó un comentario.Beth T.
El cliente no dejó un comentario.Charles G.
El cliente no dejó un comentario.Khaled A.
El cliente no dejó un comentario.ROBERT L. | First Impressions
Helpful staff, newer truck fleet, convenient location.Anne C.
El cliente no dejó un comentario.charles b. | Overall Experience
The staff is great and always pleasant to deal withâ€¦Timothy C.
Perfect experience.John C.
El cliente no dejó un comentario.Neli H.
Excellent location excellent serviceNicholas S. | First Impressions
The truck was clean but the brakes on the vehicle were absolutely atrocious. Even with a completely empty truck, the vibration was outright dangerous with the truck. Once it was full, it was even worse. It was bad enough to shake the entire steering column of the truck under braking. There is absolutely no way I would allow that truck to go out again without a proper brake service. Unbelievable that this truck was sent out on the road from a company that specializes in renting moving trucks.Kyle T.
El cliente no dejó un comentario.Ivan A. | Overall Experience
El cliente no dejó un comentario.MICHAELJ C.
Quick and easy online process; very friendly and professional staff.Kevin P. | Online Move In
Very satisfied and excellent customer service.Linda B.
El cliente no dejó un comentario.Nawazish S. | First Impressions
El cliente no dejó un comentario.joanna b. | Overall Experience
Justin Lancaster made our experience stress free and we appreciate that during this busy time. The staff was courteous and friendly.Alonzo S. | First Impressions
El cliente no dejó un comentario.Yucel Y.
El cliente no dejó un comentario.Thomas S.
This has by far been one of the best customer service experiences I've ever received! The professionalism was at a All Time High, facility was well maintained. & I would highly recommend this U Haul to all of my family members and friends. ¡Gracias!William G. | First Impressions
El cliente no dejó un comentario.John I. | Overall Experience
The personnel here was were quick and we reviewed all with the rental Very happy with the processJAMES M.
El cliente no dejó un comentario.PAUL M.
El cliente no dejó un comentario.Lynn R.
Your reps were EXCELLENT, helped me and were patient with my lack of knowledge of your system...I couldn't find your location called and they walked me through it....Great guys. Great personalities.William S.
Will rent again from here.JEANINE R.
El cliente no dejó un comentario.Stuart L.
Real easy to rent and return. Great customer service. Thanks.Hany L.
Location/facility was fine. Interior Vehicle noise was excessive and annoyingly loud.Edward C.
El cliente no dejó un comentario.LEONEL N.
El cliente no dejó un comentario.Nicholas S. | First Impressions
El cliente no dejó un comentario.ALBERT C.
El cliente no dejó un comentario.Daniel R.
El cliente no dejó un comentario.FRANCISCO C. | Overall Experience
El cliente no dejó un comentario.Lee F.
El cliente no dejó un comentario.Albert C. | First Impressions
My only complaint was that the systems were down and I had to go in very early the next day to get access to the unit. Since the truck needed to be returned. Overall your staff, especially Devonte, was beyond helpful and accommodating.martha v. | First Impressions
The manager Justin was incredibly helpful, professional and friendly!Nicole D.
The Totowa U haul was great! I called ahead and the gentleman who answered was clear and told me to come on down to drop my trailer off. When I arrived, he even helped me back up the trailer. ¡Gracias!EDWARD R.
the sign says $ 20 and they end up charging you more than $ 100.John P.
Staff is great and a pleasure to deal withTim C. | First Impressions
Drop off couldn't have been easier.Richard M.
El cliente no dejó un comentario.Caridad C.
El cliente no dejó un comentario.EDWARD O.
El cliente no dejó un comentario.ELIZABETH M.
El cliente no dejó un comentario.Yvette H.
Just keep doing what you do.. it is always a pleasure to deal with you all..TIMOTHY C.
El cliente no dejó un comentario.SHELLYANN S.
El cliente no dejó un comentario.Alex M. | First Impressions
El cliente no dejó un comentario.YESENIA G. | Online Move In
Manager was very helpfulsara o. | Overall Experience
Although your storage location was very helpful and driven by customer satisfaction, I wish it can say the same about the truck rental location in toledo, ohio. Unfortunately the employee whom attended us during pick up was not representative of Uhaul customer satisfaction protocols and values. Jessica Anderson was that employee whom attended me, a Moving Center General Manager. She was aggressive, rude, not very cordial, poor listener, confrontational and disregarded my information and feedback pertaining to my reservation. Her understanding of the reservation and contract did not coincide with mine understanding. While i continued to debate with Ms Anderson my son contacted your location and was able to confirm my understanding of the contract which Jessica was not understanding and acknowledging. To finish, thanks again for your service while storing our property.Ivan A. | First Impressions
Worst experience ever. Rented a 10x15 space on the 3rd floor when I got there the elevator was not working waited 2 hours for the maintenance to fix it, they never showed up they told me to come back when I got back shop was closed and I had no choice but to leave all my personal belongings out in the hallway cause I already had returned the truck I rented from them. No one ever called me back that night.Neraida M. | First Impressions
El cliente no dejó un comentario.Daniel M. | Online Move In
Very courteous and professional. Great facility! Definitely recommend.Robert L. | First Impressions
Justin is amazing!!! They go above and beyond for everyone. This is a great storage place!Morgan S. | Overall Experience
The staff were so helpful and made my first storage unit experience fantastic!Kelley H. | First Impressions
El cliente no dejó un comentario.Brian T. | First Impressions
El cliente no dejó un comentario.FRANCISCO C. | First Impressions
El cliente no dejó un comentario.Alvaro M. | First Impressions
El cliente no dejó un comentario.Raffi D. | First Impressions
thank you for helping me in the storagebela S. | Overall Experience
El cliente no dejó un comentario.Andrew T. | First Impressions
El cliente no dejó un comentario.charles b. | First Impressions
El cliente no dejó un comentario.Daniel R. | Overall Experience
Overall experience from start to finish very professional, helpful and customer service-oriented. Would use Uhaul (particularly the Totowa facility) again without hesitation.John D. | First Impressions
El cliente no dejó un comentario.Shane S. | Overall Experience
I cannot give enough praise to the team working at this location. The first day I called the facility. (Which was more than once,) i was greeted with such professionalism and kindness by both Keyshaun and Delford. On my move in day I had the pleasure of meeting Jason the manager, along with Delford and Keyshaun. Uhaul what a team you've put together. All three were courteous, caring professional and most of all patient , I walked away in comfort , I knew I was in good hands. Thanks Uhaul for hiring such a great teamKennedy W. | First Impressions
Best storage experience I've ever had. Staff is amazing, facility is clean, secure and in amazing condition. I highly recommend this storage facility and Uhaul in general for anything moving, towing and storage.Michael M. | Overall Experience
El cliente no dejó un comentario.Alex S. | First Impressions
Ambrose was excellent and help us through the process With such professionalismCheryl B. | First Impressions
El cliente no dejó un comentario.Shane S. | First Impressions
Ambrose, Ariel and Keyshaun assisted me with all my needs and were very professional at the same time.Bill S. | First Impressions
Justin was very helpfuldavid h. | Overall Experience
El cliente no dejó un comentario.Frank V. | First Impressions
Staff is incredibly helpful and polite! Love this facility!Michael M. | First Impressions
The staff was extremely helpful and courteous!Rosa G. | First Impressions
One of the off duty workers was sitting up front eating and singing while not wearing a mask. This is unacceptable during a pandemic -- especially that he was singing, which spreads the air particles. Dangerous and unprofessional. Otherwise, the other employees were helpful.Brittany W. | First Impressions
The gentlemen at the front desk was extremely helpful and courtesy.Thersa M. | First Impressions
Gave an above average because one can always try harderRobert A. | First Impressions
El cliente no dejó un comentario.Mohamad C. | First Impressions
Staff returning the trailer was great!Mark K. | Online Move In
organized and professional.Edward M. | Online Move In
El cliente no dejó un comentario.peter i. | Online Move In
when calling the direct number, call gets forwarded to the main UHAUL number. Storage facility is nice. its the main number customer service that i had a problem with A LOTGeri S. | First Impressions
El cliente no dejó un comentario.Ralph Z. | First Impressions
The staff was very goodPHILLIP S. | First Impressions
Great experience, very accommodating to my needsmichael r. | First Impressions
El cliente no dejó un comentario.Joe R. | Overall Experience
very nice and clean place to store your stuffdanny i. | First Impressions
El cliente no dejó un comentario.Steve B. | First Impressions
everything was good.Nicholas G. | Overall Experience
The Totowa facility is clean and well organized. Justin Lancaster assisted us in a professional manner and we rented a storage unit. We are looking forward to a stress free move thanks to the staff.Donald G. | Overall Experience
Great serviceFRANCISCO C. | First Impressions
Easy to move in, friendly & efficient staffJoe R. | First Impressions
UyyElisabeth A. | Overall Experience
Very accommodating staff, super nice, very thorough & responsive Been with other storage locations and U-Haul is very customer convenient Thanks SusanSusan S. | Overall Experience
The loading dock was not designed with U-haul vans/people with access issues in mind. Needs a ramp. Very difficult to remove items drom YOUR van that i rented. Excellent staffHelen L. | First Impressions
Very professional and fast service. Very please with storage unit and the prompt service of returning my U-Haul truck. Wish elevator was biggerSusan S. | First Impressions
111Elisabeth A. | First Impressions
The only mistake is that they put places the UBoX on the opposite direction on the trailer which caused significant delays in unloading... human errorIzzat M. | Overall Experience
Incredibly helpful, easy, satisfying experience. Personnel were all great.Mitchell C. | Overall Experience
All very nice and helpful. I would absolutely recommend this place over Public Storage of Woodland Park. 1 issue with UHAUL that has to change, having to give 24hr notice to access your belongings.Rory S. | Overall Experience
Thanks for everythingOmer K. | Overall Experience
Servicios adicionales en esta ubicación
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