Customer Reviews for U-Haul Moving & Storage of Totowa

1506 comentarios

990 Riverview Dr   Totowa, NJ 07512

(973) 256-2606

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 7 a. m. - 6 p. m.

Services at this Location:

Contáctanos

(973) 256-2606

990 Riverview Dr
Totowa, NJ 07512

Services at this Location:

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 7 a. m. - 6 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Real easy to rent and return. Great customer service. Thanks.

Hany L. 
Clasificación:
5.0

Location/facility was fine. Interior Vehicle noise was excessive and annoyingly loud.

Edward C. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEONEL N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ALBERT C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel R. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANCISCO C.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Lee F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Albert C.  |  First Impressions 
Clasificación:
4.0

My only complaint was that the systems were down and I had to go in very early the next day to get access to the unit. Since the truck needed to be returned. Overall your staff, especially Devonte, was beyond helpful and accommodating.

martha v.  |  First Impressions 
Clasificación:
5.0

The manager Justin was incredibly helpful, professional and friendly!

Nicole D. 
Clasificación:
5.0

The Totowa U haul was great! I called ahead and the gentleman who answered was clear and told me to come on down to drop my trailer off. When I arrived, he even helped me back up the trailer. ¡Gracias!

EDWARD R. 
Clasificación:
4.0

the sign says $ 20 and they end up charging you more than $ 100.

John P. 
Clasificación:
5.0

Staff is great and a pleasure to deal with

Tim C.  |  First Impressions 
Clasificación:
5.0

Drop off couldn't have been easier.

Richard M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Caridad C. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD O. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIZABETH M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yvette H. 
Clasificación:
5.0

Just keep doing what you do.. it is always a pleasure to deal with you all..

TIMOTHY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHELLYANN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matilda A.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Harry T. 
Clasificación:
4.0

I need my receipt so I can submit to my company for reimbursement. I don't think I was ever sent a receipt

Gregory L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Donald J. 
Clasificación:
5.0

Just continue to do what your doing, great experience. Gracias

MICHAEL M. 
Clasificación:
5.0

The staff was phenomenal! So nice. So helpful. It was my first time ever renting a uhaul and they made the experience smooth.

Keysha C. 
Clasificación:
5.0

Great customer service!!!

John C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel D. 
Clasificación:
5.0

El cliente no dejó un comentario.

YESENIA G.  |  Online Move In 
Clasificación:
5.0

This is my favorite uhaul location. They are all courteous and helpful. I have rented from here previously and will continue to do so.

Rhonda S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANEUDY G. 
Clasificación:
4.0

Your website says that 1 7/8 hitch balls are ok. They said i needed a 2 inch ball and sold me one. I'd like to not be charged!

ADAM S. 
Clasificación:
5.0

Representative was professional!!! Courteous!!! Efficient!!!! Friendly!!!!! A definite asset to the company!!! Because of him I would highly recommend this uhaul location!!!!!!

Tracey H. 
Clasificación:
5.0

More information to return the truck

Juan B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Annamarie K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas J. 
Clasificación:
4.0

plenty of vehicles, plenty of moving supplies , customer service average. highly recommend this establishment..

EFRAIN V. 
Clasificación:
5.0

El cliente no dejó un comentario.

young O. 
Clasificación:
5.0

Uhaul rental process was very smooth, easy and quick. It would have been excellent customer service experience of the staffs on site were little friendlier. I would recommend uhaul to everyone .

Umesh S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paraskeva P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELA V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stuart L. 
Clasificación:
5.0

Couldn't be better!

Rosemary R. 
Clasificación:
5.0

El cliente no dejó un comentario.

David K. 
Clasificación:
5.0

Staff was very helpful, accommodating and profesional

Ivan A. 
Clasificación:
5.0

The service was great. The guy who set me up with a trailer was very helpful and knowledgeable. All around it was a great experience. Gracias

Joseph M. 
Clasificación:
5.0

Staff was quick courteous and helpful

Michael B. 
Clasificación:
5.0

Manager was very helpful

sara o.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise J. 
Clasificación:
5.0

I brought it back with a extra 20$ in gas' can you credit my card?

WILLIAM P. 
Clasificación:
5.0

It's very inconvenient to only be able to rent for a 24 hr period and having to travel to different locations for the same size truck. I'm a regular customer and this just seems pretty crazy to me.

Ezequiel C. 
Clasificación:
5.0

Everything is great so far

Enzo C. 
Clasificación:
5.0

Easy peasy!

Aladdin K. 
Clasificación:
1.0

The truck was horrible. I'm surprised it didn't break down on our move. The transmission was having problems (it was slipping gears and got stuck in gear twice) which caused our trip to take twice as long. Obviously they don't maintain the vehicles at that location.

Crstoph Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian T. 
Clasificación:
5.0

Not a thing!!

Linda C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Slobodan M. 
Clasificación:
5.0

Although your storage location was very helpful and driven by customer satisfaction, I wish it can say the same about the truck rental location in toledo, ohio. Unfortunately the employee whom attended us during pick up was not representative of Uhaul customer satisfaction protocols and values. Jessica Anderson was that employee whom attended me, a Moving Center General Manager. She was aggressive, rude, not very cordial, poor listener, confrontational and disregarded my information and feedback pertaining to my reservation. Her understanding of the reservation and contract did not coincide with mine understanding. While i continued to debate with Ms Anderson my son contacted your location and was able to confirm my understanding of the contract which Jessica was not understanding and acknowledging. To finish, thanks again for your service while storing our property.

Ivan A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE C. 
Clasificación:
5.0

keep up the great work

Bill S. 
Clasificación:
5.0

Justin is a True Professional

John A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY H. 
Clasificación:
3.0

El cliente no dejó un comentario.

SIOMARLIS T. 
Clasificación:
5.0

El cliente no dejó un comentario.

John S. 
Clasificación:
3.0

Justin and crew were really great. But the truck had cigarette butts in the ash tray, the cab wreaked of smoke, and had to switch out the trucks because I was given the keys to the wrong one.

Brian E. 
Clasificación:
4.0

Too expensive

Tahlianna A. 
Clasificación:
5.0

The very best moving and storage experience that we ever had. Everyone was. Very courteous and helpful.

Vincent L. 
Clasificación:
5.0

As usual Justin and his crew go above and beyond. Extremely courteous and professional.

Michael F. 
Clasificación:
5.0

Everything is excellent keep up the good work and keep bean helpful and proactive when it comes to customer service . Gracias

Enzo C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Meiry T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph R. 
Clasificación:
5.0

El cliente no dejó un comentario.

RODRIGO G. 
Clasificación:
5.0

Maybe bigger flat carts. Everything was excellent

DONNA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

Everything was perfect

Christoph F. 
Clasificación:
5.0

I have been renting from the centre for couple years now. Justin is one the best representatives and the most helpful.

Michael F. 
Clasificación:
1.0

Worst experience ever. Rented a 10x15 space on the 3rd floor when I got there the elevator was not working waited 2 hours for the maintenance to fix it, they never showed up they told me to come back when I got back shop was closed and I had no choice but to leave all my personal belongings out in the hallway cause I already had returned the truck I rented from them. No one ever called me back that night.

Neraida M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sebastian C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan S. 
Clasificación:
5.0

Manager is awesome. I rented twice and he a true professional. A pleasure to deal with.

TODD P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

ZORAIDA T. 
Clasificación:
5.0

Courteous and professional

Rafael N. 
Clasificación:
4.0

Front desk employee was excellent.

FARZAD S. 
Clasificación:
5.0

The guys were easy to work with and I was able to get into the truck and drive out without any hassle. Everyone was nice and respectable.

Robert P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mazen A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARDIT K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen S. 
Clasificación:
3.0

El cliente no dejó un comentario.

SEAN O. 
Clasificación:
5.0

super

Vasyl B. 
Clasificación:
4.0

Nada

STEVE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Noel K. 
Clasificación:
5.0

Very professional and courteous. Went out of his way to help during a complicated situation. Great service, definitely recommend!

ROBERT L. 
Clasificación:
5.0

Very courteous and professional. Great facility! Definitely recommend.

Robert L.  |  First Impressions 
Clasificación:
1.0

I rented a 10.truck ,online I get the confirmation number l went to pick up the truck 30 minutes later then ,they said no trucks 🛻 available,what a place to rental is this.I never rental here no more.

Luis F. 
Clasificación:
5.0

Everything was easy and was as expected, the tech that took care of me was a pleasure to deal with when picking up the truck and also when returning it.. Overall i was extremely pleased and will do business again with them.. Equipment was Top rate..

Timothy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Giuseppe I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank P. 
Clasificación:
5.0

The windows were filthy & difficult to see out of.

Ronald B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL O. 
Clasificación:
5.0

Nothing. Everything was great and your employees are super nice and helpful

LEONARD M. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY J. 
Clasificación:
4.0

Courtesy and friendly Staff. Building has a certain air quality which needs to be improved, unappealing when you walk in

Michael B. 
Clasificación:
5.0

Very good

Jose P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID C. 
Clasificación:
5.0

Justin is amazing!!! They go above and beyond for everyone. This is a great storage place!

Morgan S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexis C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hassan A. 
Clasificación:
5.0

The staff were so helpful and made my first storage unit experience fantastic!

Kelley H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANCISCO C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alvaro M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Raffi D.  |  First Impressions 
Clasificación:
5.0

thank you for helping me in the storage

bela S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

charles b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel R.  |  Overall Experience 
Clasificación:
5.0

Overall experience from start to finish very professional, helpful and customer service-oriented. Would use Uhaul (particularly the Totowa facility) again without hesitation.

John D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Shane S.  |  Overall Experience 
Clasificación:
5.0

I cannot give enough praise to the team working at this location. The first day I called the facility. (Which was more than once,) i was greeted with such professionalism and kindness by both Keyshaun and Delford. On my move in day I had the pleasure of meeting Jason the manager, along with Delford and Keyshaun. Uhaul what a team you've put together. All three were courteous, caring professional and most of all patient , I walked away in comfort , I knew I was in good hands. Thanks Uhaul for hiring such a great team

Kennedy W.  |  First Impressions 
Clasificación:
5.0

Best storage experience I've ever had. Staff is amazing, facility is clean, secure and in amazing condition. I highly recommend this storage facility and Uhaul in general for anything moving, towing and storage.

Michael M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alex S.  |  First Impressions 
Clasificación:
5.0

Ambrose was excellent and help us through the process With such professionalism

Cheryl B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Shane S.  |  First Impressions 
Clasificación:
5.0

Ambrose, Ariel and Keyshaun assisted me with all my needs and were very professional at the same time.

Bill S.  |  First Impressions 
Clasificación:
5.0

Justin was very helpful

david h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank V.  |  First Impressions 
Clasificación:
5.0

Staff is incredibly helpful and polite! Love this facility!

Michael M.  |  First Impressions 
Clasificación:
4.0

The staff was extremely helpful and courteous!

Rosa G.  |  First Impressions 
Clasificación:
4.0

One of the off duty workers was sitting up front eating and singing while not wearing a mask. This is unacceptable during a pandemic -- especially that he was singing, which spreads the air particles. Dangerous and unprofessional. Otherwise, the other employees were helpful.

Brittany W.  |  First Impressions 
Clasificación:
5.0

The gentlemen at the front desk was extremely helpful and courtesy.

Thersa M.  |  First Impressions 
Clasificación:
4.0

Gave an above average because one can always try harder

Robert A.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Mohamad C.  |  First Impressions 
Clasificación:
5.0

Staff returning the trailer was great!

Mark K.  |  Online Move In 
Clasificación:
4.0

organized and professional.

Edward M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

peter i.  |  Online Move In 
Clasificación:
3.0

when calling the direct number, call gets forwarded to the main UHAUL number. Storage facility is nice. its the main number customer service that i had a problem with A LOT

Geri S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ralph Z.  |  First Impressions 
Clasificación:
5.0

The staff was very good

PHILLIP S.  |  First Impressions 
Clasificación:
5.0

Great experience, very accommodating to my needs

michael r.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe R.  |  Overall Experience 
Clasificación:
5.0

very nice and clean place to store your stuff

danny i.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve B.  |  First Impressions 
Clasificación:
5.0

everything was good.

Nicholas G.  |  Overall Experience 
Clasificación:
5.0

The Totowa facility is clean and well organized. Justin Lancaster assisted us in a professional manner and we rented a storage unit. We are looking forward to a stress free move thanks to the staff.

Donald G.  |  Overall Experience 
Clasificación:
5.0

Great service

FRANCISCO C.  |  First Impressions 
Clasificación:
5.0

Easy to move in, friendly & efficient staff

Joe R.  |  First Impressions 
Clasificación:
5.0

Uyy

Elisabeth A.  |  Overall Experience 
Clasificación:
5.0

Very accommodating staff, super nice, very thorough & responsive Been with other storage locations and U-Haul is very customer convenient Thanks Susan

Susan S.  |  Overall Experience 
Clasificación:
4.0

The loading dock was not designed with U-haul vans/people with access issues in mind. Needs a ramp. Very difficult to remove items drom YOUR van that i rented. Excellent staff

Helen L.  |  First Impressions 
Clasificación:
5.0

Very professional and fast service. Very please with storage unit and the prompt service of returning my U-Haul truck. Wish elevator was bigger

Susan S.  |  First Impressions 
Clasificación:
5.0

111

Elisabeth A.  |  First Impressions 
Clasificación:
5.0

The only mistake is that they put places the UBoX on the opposite direction on the trailer which caused significant delays in unloading... human error

Izzat M.  |  Overall Experience 
Clasificación:
5.0

Incredibly helpful, easy, satisfying experience. Personnel were all great.

Mitchell C.  |  Overall Experience 
Clasificación:
4.0

All very nice and helpful. I would absolutely recommend this place over Public Storage of Woodland Park. 1 issue with UHAUL that has to change, having to give 24hr notice to access your belongings.

Rory S.  |  Overall Experience 
Clasificación:
5.0

Thanks for everything

Omer K.  |  Overall Experience 
Clasificación:
5.0

Justin was wonderful to work with. He was thoughtful and understanding at a difficult time.

Yvonne W.  |  Overall Experience 
Clasificación:
5.0

Excellent Service! Sean and Justin could not have been more accommodating, they went above and beyond.

Valerie W.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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