Customer Reviews for U-Haul Moving & Storage of Timberlake

3,387 comentarios

7401 Timberlake Rd   Lynchburg, VA 24502
(Old Lowe's Building)

(434) 333-7603

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(434) 333-7603

7401 Timberlake Rd
Lynchburg, VA 24502
(Old Lowe's Building)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • Almacenamiento de bote

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

Staff never answered the phone and was not particularly helpful

Kristopher R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Marissa J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Wanda S.  |  Overall Experience 
Clasificación:
5.0

The staff at the Timberlake Office in Lynchburg, VA, we're very helpful, professional, and informative.

Steve A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian F.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

WANDAJEAN C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan V.  |  Overall Experience 
Clasificación:
1.0

I needed a large unit for storing things for 3 months. There were none to be had. I have rented a 10x10, and an 8x10. I seriously STILL need more space to store 2 beds, end tables, large kitchen table and 12 chairs and kitchen things. Is there any compensation for having to rent another 2 more small units instead of a large 10x30 that I really need??? I don't want my belongings stored at 3 to 4 different Companies. Can you help?

Dianne F.  |  Online Move In 
Clasificación:
3.0

It rained inside my storage bin and my furniture got molded. Nobody helped otr tried to help.

Shanna W.  |  Overall Experience 
Clasificación:
5.0

There were no issues

Kelly T.  |  Overall Experience 
Clasificación:
5.0

All employees were helpful and kind. Made one less stress in my life feel like it's going be okay. Thank you all !

RACHAELANN H.  |  First Impressions 
Clasificación:
5.0

Everyone really was very nice and helpful during my move I have a filiated myself with them three or four times and it's a good experience. Even in the worst of times everyone was really great thank you for your services.

VICKI J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Damein F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH D.  |  Overall Experience 
Clasificación:
3.0

To expensive

Joseph T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL BYRON F.  |  First Impressions 
Clasificación:
5.0

Very convenient for me

William A A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Harry W.  |  Online Move In 
Clasificación:
5.0

Well kept facility and knowledgeable staff. Probably the cleanest facility that I have used in 69 years of life. Pricing is a bit high, but I guess you get what you pay for in a positive way.

Alexandria S.  |  First Impressions 
Clasificación:
5.0

My experience was great. It was one of the last places in the area with the size I needed. The staff was wonderful and friendly and answered all my questions.

Michael C.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Patrick C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly H.  |  First Impressions 
Clasificación:
5.0

Would definitely recommend U-Haul storage to anyone. The facility was super clean and Ty called to let me know our unit was ready.

Nicole L.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Gina J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY R.  |  First Impressions 
Clasificación:
4.0

I did not move in. There was not a storage unit...I was told there would be a smaller unit later this week. I am furious. I had a reservation for over a week, and then showed up early on 8-1 to find out which unit so I could move in, only to be told they did not have that size and would not have that size. This should not be allowed, and you all need to do something about it.

Susan B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

C'Celia V.  |  First Impressions 
Clasificación:
5.0

Even though they rented me a storage box that was already rented, everything was handled in a timely manner, well done !!!!

Russell G.  |  First Impressions 
Clasificación:
5.0

I am very impressed with the indoor storage facilities, there are very clean and have carts available. I was also in need of a climate-controlled unit and they had one available, considering at this time of year it is very hard to find available units in town

Samantha N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BRANDI RENEE J.  |  First Impressions 
Clasificación:
4.0

The gentleman that helped me at the storage facility was quick, helpful, and jus customer service was excellent.

Marvina J.  |  First Impressions 
Clasificación:
5.0

essentially heroic staff!

David T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew M.  |  First Impressions 
Clasificación:
2.0

I contracted (via the website) for a 10 X 10 unit. When I arrived with my stuff, "my" unit had a lock on it. The guy on duty did all he could to help me, but I ended up keeping the trailer for two more days while they figured out the situation. Finally, they gave me a 10 X 15 unit and I unloaded my stuff. On a subsequent visit, I learned that I was to be charged $40/mo. more than I contracted (because I had a bigger unit). I now have to go move my stuff AGAIN into a 10 X 10 unit, or pay $40 more than I budgeted. NOT A GOOD EXPERIENCE.

Norman N.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

james c.  |  Online Move In 
Clasificación:
5.0

I've been with the Timberlake facility for a while and anytime I've made an inquiry, needed their help or their advice, these representatives have always gone beyond just the "customer service" usual response's. Their "above and beyond" mindset gives me the knowledge of what they are truly all about. I appreciate and am grateful for their commitment.

susan p.  |  First Impressions 
Clasificación:
5.0

Gregory is very professional and helpful. He knows how provide solutions to the clients ASAP. The experience with him is excellent. He is the best I got in touch from U-Haul.

Miriam V.  |  First Impressions 
Clasificación:
5.0

Your cashier you was amazing! Very pleasant, we shared some laughs. It was a delight! Moving is stressful! Moving to another city in a pandemic has taken the cake. I'm surprised I still have hair, but at least, at least this was the ONE thing that went smoothly! ¡Gracias!

Ashley P.  |  Online Move In 
Clasificación:
5.0

The manger as well as the staff were simply amazing!! They were accommodating to my unique situation and went above and beyond, just an overall great team at this location!!

Britteny C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

David D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ian B.  |  First Impressions 
Clasificación:
5.0

Excellent Management Staff

kayla t.  |  First Impressions 
Clasificación:
5.0

Great experience. The manager was extremely helpful and professional.

Cynthia M.  |  First Impressions 
Clasificación:
5.0

Very thankful for Gregory Martin and his help in securing a quality storage unit — speedy, kind service.

Christopher B.  |  First Impressions 
Clasificación:
5.0

All around excellent presentation & follow thru.

STEPHEN W.  |  First Impressions 
Clasificación:
1.0

Your staff needs a lot of work. 1st off you don't have enough to serve your customers I waited for 45 mins and then had to deal with a very rude lady behind the counter for another 45 mins. I was hoping this was going to be a quick in and out process. 2nd your large truck sounds like death. The check oil light was on, when it runs it bangs and clanks, when it stops it jerks and pulls like your not going to stop. This could use work. I came to you for a clean, friendly, fast, reliable service. While the truck was clean, and the facilities are super clean, the staff is not friendly, reliable or fast. This is not our first issue. We reserved a UHaul UBox from this facility, I called to confirm all was well, when my husband when to pick it up, he couldn't because that facility didn't have the equipment. Instead of offering to correct it they said sorry nothing we can do and we left: I called 2 additional facilities and finally was able to get in touch with a phone rep who actually helped fix the mistake. I think if you had more friendly staff members you would be able to avoid a lot of headaches

Tiffanee T.  |  First Impressions 
Clasificación:
5.0

Great people to work with. Looking forward to a long business relationship with the team at U Haul. Very Thankful for the Center @ Timberlake. Kevin Winters

Kevin W.  |  First Impressions 
Clasificación:
4.0

Would suggest having the truck gas tanks filled to the top to get an accurate charge for return.

Tracy S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Bill A.  |  First Impressions 
Clasificación:
5.0

I have used Uhaul for years, but never needed storage until we moved to Lynchburg. Everyone was accommodating and professional.

John W.  |  First Impressions 
Clasificación:
2.0

It was stated by employee that the rented storage unit would be cleaned on the afternoon of the request. Upon arrival the next day the unit needed cleaning. Poor delivery on a promise.

James M.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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