Rowan M.
El cliente no dejó un comentario.
Comentarios de los clientes para U-Haul Moving & Storage of Thornton
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Testimonios de clientes recientes de U-Haul Moving & Storage of Thornton
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Robert P.
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Overall Experience
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Just below customer service margins.
Steven B.
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Overall Experience
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Overall your fees are too high. No bang for the buck. Many other storage facilities are as good and less expensive. I spent over $2000 for a year. Sadly, next time I may shop around for a better deal
Claudette I.
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First Impressions
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I am pleased with the service. However, when I brought an unsafe and damaging incident being performed by another tenant to the attention of one desk clerk, it was ignored.
Mayra G.
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First Impressions
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Not enough access hours for indoor storage
Chad W.
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First Impressions
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Great professional service
juan l.
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First Impressions
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Well informed and willing to show the units at all times for visual inspections great prices and great customer service.
Demitri M.
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Overall Experience
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Building wasn't always unlocked near the beginning of access hours. Automatic lights go off too quickly i.e. when doing work in the storage unit. This requires waving out in the hall to turn it back on but it's still a bit of a challenge because it can get down to near total darkness. If there were a dial timer to keep the lights on this would be a lot easier.
NADINE V.
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Overall Experience
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Appreciated the cleanliness and help from all staff members.
Lian R.
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First Impressions
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Diego was very pleasant and helpful!
Laurie G.
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Overall Experience
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Excellent. But I never received a confirmation that I moved. I was paid up to 6-18-2020 & moved out on 6-1-2020. I should have received a refund but didn’t 😟
Jackie B.
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First Impressions
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friendly staff
Georgene M.
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Overall Experience
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Had the same staff person checking in for a unit and checking out. He was slow moving and glum. Other staff didn't seem any better, as I was observing while waiting. The storeroom area smelled strongly of pesticides and ?marijuana. People looking for day jobs were wandering in the back area as they could walk in the security gate when open. 30 days was free, but no desire to renew!
Paul V.
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First Impressions
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Fantastic staff! Went the extra mile for me! Cannot recommend enough! Thank you!!!
RICK C.
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Overall Experience
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Management is professional and reasonable to deal with. Would recommend to friends.
Donovan C.
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Overall Experience
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This Uhaul is the most well organized & has the most knowledgeable staff in all the Uhauls I have used. They made it easy for my move and storage, definitely recommend for your moving or storage needs
Linda M.
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Overall Experience
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All of the employees were very polite and helpful. Overall my experience with U-haul was great I would definitely use your services again and refer my friends to use your services as well. Thanks
DEBORAH C.
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Overall Experience
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Service was good.
Roy O.
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First Impressions
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Customer Service was excellent throughout the rental process! All my questions were answered and I look forward to doing more business in the future. I was not aware of U-Haul's storage and signed up.
Janet H.
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Overall Experience
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overall a very good experience
HANNAH H.
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Overall Experience
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Very friendly and helpful staff
YASUKO S.
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Overall Experience
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Please give your staff a break sometimes. They work tirelessly dealing with not so kind customers. They were very courteous and helpful.
Arden W.
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First Impressions
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The phone call I made to make my reservation failed to inform me that I would only have 2 hours to do the entire move and my storage unit was on the 2nd floor with no stairs. I am so angry with y'all
Griselda C.
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Overall Experience
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It’s great location and have good employees 👍
linda s.
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First Impressions
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Outstanding customer service and quick delivery of rental.
Malkiat S.
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First Impressions
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service was excellent.
Elyssa Joy V.
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First Impressions
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The process was smooth and efficient
catherine m.
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Overall Experience
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Great service, thank you all.
Megan J.
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First Impressions
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Kind, friendly and helpful staff. Checkout of storage unit and checkin of trailer was straightforward
Kathryn P.
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Overall Experience
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Thank you for the 30 days of storage while I was getting settled.
Griselda C.
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First Impressions
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Great customer service and helpful
Daniel C.
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First Impressions
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Absolutely excellent, even provided assistance when moving. Really appreciate this facility!
Isidore J.
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First Impressions
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nice friendly staff, excellent service!
KENT C.
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First Impressions
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The first truck was not safe to drive. I returned to the U-Haul Newark (or Fremont) for another, reliable truck. The staff had another truck in 5-minutes and I was back on my work. Thank you.
Rebecca C.
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Overall Experience
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Everyone was very helpfull and professional especially Aaron she always had a smile on her face. Very pleased with all aspects of u- haul so far. My pods are being delivered to Washington on May 14
Rachelle H.
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Overall Experience
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This Thornton Ave, Fremont location, is by far, THE BEST RENTAL with STORAGE FACILITY I’ve ever used. Staff is courteous, able & very knowledgeable Facility is clean and secure. Mngmnt is top notch!
Berlalie C.
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Overall Experience
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None.
Phillip V.
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First Impressions
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Uhaul rep Diego Smith was wonderful & went the extra miles to assist with our storage needs. He was knowledgeable & polite in performing his job. Outstanding employee!
BRIAN K.
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Overall Experience
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After 22years at U-Haul I had to let my junk go.Thanks U-Haul it's been fun.
James S.
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Overall Experience
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Thank you
candy l.
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Overall Experience
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Thank you so much for your service
MONICA Q.
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Overall Experience
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The lights in the hallways would turn off automatically leaving me in my storage unit in the dark many times when I was organizing. I had boxes fall on me because of this.. not safe no lights in unit
Helena C.
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First Impressions
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Great staff!
Brian W.
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First Impressions
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Clean, fast, kind service, good access.
Carol S.
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Overall Experience
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N/A
guiping z.
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Overall Experience
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Excellent,early coming,professional moving.
daisy b.
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Reservation
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Great customer service. Thank you for your help.
Thomas k.
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Overall Experience
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Employee Fernando Ornelas was great. The other times i visited, it felt like i was at an army boot camp. Loosen up customer service staff!
Michael R.
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Overall Experience
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Everyone was Great
hesham d.
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Overall Experience
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very good experience thanks
Long C.
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Overall Experience
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Great storage, can be reserved ahead of the time which is recommended. Otherwise, the storage room may be on the second floor and far away from the entrance door. The staff was helpful.
Victoria M.
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Reservation
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Very Helpful
Neil G.
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Reservation
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Yes I was wondering if there is any kind of a price break for having the storage beneath the stairwell as to you only get half of the space although I was informed this did not realize space
Thomas k.
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Reservation
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No elevator to transport heavy furniture to the second level. Very inconvenient. Forces you to rent a much more expensive lower level unit.
Khiem T.
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Overall Experience
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Everything went well!
Joseph M.
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Overall Experience
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This was the nicest U-Haul I've ever been to! People were helpful and professional. Great communication and service. The bathrooms were clean and the facility was neat and well maintained.
LEDOUX W.
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Overall Experience
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Great customer service
lawrence s.
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Overall Experience
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Great service
arriba