El cliente no dejó un comentario.Glenn L.
Customer Reviews for U-Haul Moving & Storage of Thornton
Fremont, CA 94536
(Off Hwy 880)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Roland K.
Excellent customer serviceDORIS K.
El cliente no dejó un comentario.tammie L.
El cliente no dejó un comentario.Mario O.
Super easy process and top tier equipment!Jeff C.
Lower prices LolNOEL G.
good service and fastLeo M.
Samir was courteous, helpful and thorough.Ken H.
improve your customer service.DORIE M.
El cliente no dejó un comentario.Zia S.
El cliente no dejó un comentario.Ryan S.
Very nice people here they help set it all up But in total U-Haul customer service SUCKSDouglas D.
El cliente no dejó un comentario.George A.
El cliente no dejó un comentario.Jose C.
El cliente no dejó un comentario.Andrew S.
El cliente no dejó un comentario.Joshua S.
Evan was great to help on appointment as well as actual hitch installation.kaichuan C.
El cliente no dejó un comentario.padmanabhan K.
El cliente no dejó un comentario.Jerilyn L.
El cliente no dejó un comentario.ANGELA F.
El cliente no dejó un comentario.ANTHONY M.
More employees to minimize wait time to b helped & the long lines. All the employees have been professional, friendly. & helpful. Terrific staff should b acknowledged w/pizza or gift cards from company.sandra S.
Everything is perfect.ALFREDO T.
Keep up the great serviceAngelina L.
Hi , i left my headphones in the truckADILAZEEM M.
I was charged $17 for packing equipment, clerk assured me that everything was there, only to find out it was not. I'm not going to lose sleep over $17, but that is quite annoying. We purchased packing wrap, a sofa cover, and mattress cover and never received those items.David A.
El cliente no dejó un comentario.Paul A.
When I went to pick it the Gas Was QUARTER FULL, but the rep noted it as HALF FULL. I did not check it at the pick up time, but only after a mile I noted it and immediately took a picture of it. U HAUL tried to cheat meJagannath G.
El cliente no dejó un comentario.BRIAN F.
Had a problem doing the after hours return. Kept getting an error online mid way. Had to call to speak to a rep. Was disconnected after explaining my issue. The rep had verified my phone number at the beginning, yet didn't bother to call me back when she disconnected. I had to call back again. Thankfully, I got a very helpful and friendly rep the 2nd time around. Took about 20 minutes for this process so that was a but frustrating.Larue G.
El cliente no dejó un comentario.Herb D.
El cliente no dejó un comentario.donald G.
Very quick checked in and out. The staffs were so helpful. Gracias.phu H.
Will not recommend, when I reserved the truck online and paid for it showed mileage chargers would be $1.59 per mile, only to find out that I was charged $1.89 per mile on the day I returned the truck and when questioned I was told to provide proof of $1.59. Seriously? This is considered Bait & Switch tactics and should be reported to the CA DA's office.Tony K.
Staff were helpful. The person who helped us close out our vehicle provided great customer service and accommodation by processing our moving vehicle when we had questions/decided not to use the website to return our vehicle.In Sok K.
Keep up the great workAngelina L.
El cliente no dejó un comentario.RENE B.
El cliente no dejó un comentario.LEON K.
Not enough light. Made booking at different location and they rebooked to the next day without checking with me.Easwar S.
El cliente no dejó un comentario.NIRVER S.
Good rentalTim H.
Very good customer service, except had to wait for 30 minutes to check out due to computer issueAndrew L.
El cliente no dejó un comentario.Jahid M.
El cliente no dejó un comentario.xin L.
El cliente no dejó un comentario.JORGEN L.
Greatly appreciated staff! Kudo's+RONALD L.
El cliente no dejó un comentario.Alexandria C.
Keep up the great workAngelina L.
El cliente no dejó un comentario.Eugene L.
Make sure the trucks ride smoothly (i.e. suspension) and are not so bumpy. Does not feel safe when the truck is old and has a lot of mileage, like it's barely hanging on.Holly B.
El cliente no dejó un comentario.George O.
Coffee in the waiting areaTom S.
Fix your AppRoland F.
I had great customer service, Thank you Angel (I believe, sorry mom brain..lol.. )Stacie H.
El cliente no dejó un comentario.Ronald G.
Sameer helped me with renting and returning equipment and I was satisfied with this service.Abhishek P.
Keep up the great workAngelina L.
El cliente no dejó un comentario.geoffrey S.
El cliente no dejó un comentario.Samantha G.
El cliente no dejó un comentario.TERRANCE B.
El cliente no dejó un comentario.Wenshen L.
El cliente no dejó un comentario.Melisa R.
El cliente no dejó un comentario.JAHID M.
I recommend all U-Haul to my friend. Best company of rent truck.Ihar V.
El cliente no dejó un comentario.Veronica C.
El cliente no dejó un comentario.Satyen S.
El cliente no dejó un comentario.DAWN J.
Completing online registration was a bit unclear z it was thought that it was completed but apparently was not until i arrived onto the premise. The reminder should let you know what steps are to be completed like 4/5 and missing now the signature for the waiversEric O.
El cliente no dejó un comentario.Scott E.
El cliente no dejó un comentario.Marisela M.
Had to wait to get serviced. 2 employees assisting 1 customer with stories being told. I was in a hurryMichael J.
Clean the vehicles better. Our rental smelled like a dog.SOVANNIKHAR Y.
El cliente no dejó un comentario.Afaque M.
The trailer was clean but the door railing was damaged which caused the door to be very difficult to open and close. I have been working out for over 30 years (I would humbly consider myself stronger than the average man), which enabled me to open and close the door. Any person of average strength would not have been able to open or close the door. The UHaul employee that I returned the trailer to, was unable to open the door himself.Ed Mack A.
El cliente no dejó un comentario.jim L.
El cliente no dejó un comentario.Carmen E.
El cliente no dejó un comentario.sandra S.
El cliente no dejó un comentario.Andrew S.
El cliente no dejó un comentario.Matt L.
Very easy to use via my mobile phone. Quick and seamlessLeonard P.
El cliente no dejó un comentario.Ely G.
The cupholders were not clean, but overall it was good.Jason P.
El cliente no dejó un comentario.Elizabeth S.
El cliente no dejó un comentario.shkayb T.
I rented at ossgood in Fremont a couple weeks ago and they were not nearly as up to speed as the Thornton group is.geoffrey S.
El cliente no dejó un comentario.robert Z.
El cliente no dejó un comentario.joe C.
All your staff we encountered were helpful and friendlyJAMES W. | Overall Experience
Very nice and helpful. Customer service person that help me was.great.Traci G. | First Impressions
El cliente no dejó un comentario.DALIAH L.
El cliente no dejó un comentario.Am K.
GREAT STAFF, ALWAYS HELPFUL & FRIENDLYDennis F.
El cliente no dejó un comentario.Paul R.
Pretty quick service. Apparently wasn't busy when we were there. Truck was just cleaned so smelled and looked nice. Helpful staff overall.Valeriejean P.
Make sure the pictures of equipment are recent, showing existing damage.Patrick V.
El cliente no dejó un comentario.ELIZABETH D.
All goodElizabeth S.
The women that checked me out was super helpful and e planned everything to me very well. Gentleman that checked me in explained the ultimate charges and was very friendlyKATHLEEN F.
Everything is great.Malvin C.
El cliente no dejó un comentario.WILLIAM S. | Overall Experience
El cliente no dejó un comentario.Samuele A. | Overall Experience
El cliente no dejó un comentario.Shaojun Z. | Overall Experience
Recomendado 100/1000Maria R. | Overall Experience
El cliente no dejó un comentario.DAVID M. | Overall Experience
I think you should rethink about the storage units on the second floor. No elevate?ANTHONY P. | Overall Experience
El cliente no dejó un comentario.Jackie B. | Overall Experience
The staff was Very professional and helpful!! The manager Evan is AWESOME!!MELVA Y. | First Impressions
Love this unit as they were open for 24 7 access however some staff weren't aware of this and were rude. But I would definitely rent here again if the location was convenientAmberlynn M. | Overall Experience
El cliente no dejó un comentario.Chapel T. | Overall Experience
El cliente no dejó un comentario.Yingke T. | Overall Experience
Rented out a unit I had reserved to someone else, gave me a smaller unit, struggled to find it when trying to show me where to go.Joseph H. | First Impressions
El cliente no dejó un comentario.VAIBHAV K. | Overall Experience
easy to sign up on line and good customer service at the check in desk!Colleen d. | First Impressions
Well Deserved Accolades to Uhaul....I have been working with you for years...this was my first time using your storage service...what a pleasant experience....Thank You...EMILY S. | Overall Experience
The storage access hours does not reflect the correct timing. I saw the access hours and had a truck loaded with my stuff ready to unload and the building gate is locked. The office hours are done so couldn't contact them and the customer service wasn't helpful on call. Had to end up paying a lot more for the movers to come back and unload, very unpleasant experience.Forum K. | First Impressions
El cliente no dejó un comentario.Yingke T. | First Impressions
BuenoJOSHUA C. | First Impressions
El cliente no dejó un comentario.chris w. | Overall Experience
The employees who work at this location are well informed and very friendly and easy to work with - would definitely recommend.Roberta P. | Overall Experience
Very nice crew at their place, however a lack of having a lift to the 2nd floor and very narrow isles made it very difficult to move my itemsJohannes H. | First Impressions
El cliente no dejó un comentario.Hardial A. | Overall Experience
El cliente no dejó un comentario.Angel A. | First Impressions
You sent the survey before confirming close out of the unit. I assume you found all was in order.Michael F. | Overall Experience
El cliente no dejó un comentario.Yvonne F. | Overall Experience
The upstairs indoor units could have wider doorways. We had a lot of trouble getting a sectional couch which breaks down into 5 or 6 individual large reclining chairs into it because of the sizeMARGARET S. | First Impressions
Access to unit is very difficult when moving without elevatorTHOMAS T. | First Impressions
Moving is very stressful; it is frustrating that there isnt someone at the return area because they are busy elsewhere. You set it up giving the impression its like returning a rental car - but its doesnt work as well.Michael F. | First Impressions
El cliente no dejó un comentario.Nicholas S. | Online Move In
El cliente no dejó un comentario.Joshua F. | Overall Experience
Would have liked somethhing that could move stuff up stairs, but the process was smoothChristopher T. | Online Move In
El cliente no dejó un comentario.Rebecca M. | Overall Experience
Es excelente el lugar y el servicio personal 👌👍🏼Sara D. | Overall Experience
Very convenient options to access the storage unit. Getting in out of the location was a breeze.Samar R. | Overall Experience
It’s better to have elevator or tools to help carry heavy objects upstairs if the storage unit on 2 nd floorEmi O. | Online Move In
Been with this location for a few years. Never a problem. Easy access and conveniently located off 880. Friendly staff. Rented trucks here too. Definitely would store my belongings here again!monica m. | Overall Experience
There was always respect & professionalism between staff & I and staff to staff. Thank you guys for your help.val d. | Overall Experience
The Thornton Avenue store and storage has been excellent - honestly the staff is friendly and knowledgeable and the storage area is clean and appears safe.Roberta P. | First Impressions
El cliente no dejó un comentario.Leshae V. | Overall Experience
El cliente no dejó un comentario.Michael B. | First Impressions
El cliente no dejó un comentario.Amanda G. | First Impressions
El cliente no dejó un comentario.karriem b. | Overall Experience
El cliente no dejó un comentario.David F. | First Impressions
El cliente no dejó un comentario.Farhad R. | First Impressions
El cliente no dejó un comentario.Curtis P. | Overall Experience
El cliente no dejó un comentario.John M. | Overall Experience
Fuimos muy bien atendidos. GraciasJulio R. | First Impressions
El cliente no dejó un comentario.Balaji S. | Overall Experience
Just below customer service margins.Robert P. | Overall Experience
El cliente no dejó un comentario.Wesley P. | Overall Experience
Overall your fees are too high. No bang for the buck. Many other storage facilities are as good and less expensive. I spent over $2000 for a year. Sadly, next time I may shop around for a better dealSteven B. | Overall Experience
I am pleased with the service. However, when I brought an unsafe and damaging incident being performed by another tenant to the attention of one desk clerk, it was ignored.Claud Etta I. | First Impressions
El cliente no dejó un comentario.Linda L. | Overall Experience
Not enough access hours for indoor storageMayra G. | First Impressions
Great professional serviceChad W. | First Impressions
El cliente no dejó un comentario.Karren or leonardo j. | First Impressions
El cliente no dejó un comentario.Shelly E. | First Impressions
Well informed and willing to show the units at all times for visual inspections great prices and great customer service.juan l. | First Impressions
Building wasn't always unlocked near the beginning of access hours. Automatic lights go off too quickly i.e. when doing work in the storage unit. This requires waving out in the hall to turn it back on but it's still a bit of a challenge because it can get down to near total darkness. If there were a dial timer to keep the lights on this would be a lot easier.Demitri M. | Overall Experience
Appreciated the cleanliness and help from all staff members.NADINE V. | Overall Experience
Diego was very pleasant and helpful!Lian R. | First Impressions
Excellent. But I never received a confirmation that I moved. I was paid up to 6-18-2020 & moved out on 6-1-2020. I should have received a refund but didn't Laurie G. | Overall Experience
El cliente no dejó un comentario.Alisha O. | Overall Experience
friendly staffJackie B. | First Impressions
El cliente no dejó un comentario.Janie E. | Online Move In
El cliente no dejó un comentario.Alisha O. | First Impressions
Had the same staff person checking in for a unit and checking out. He was slow moving and glum. Other staff didn't seem any better, as I was observing while waiting. The storeroom area smelled strongly of pesticides and ?marijuana. People looking for day jobs were wandering in the back area as they could walk in the security gate when open. 30 days was free, but no desire to renew!Georgene M. | Overall Experience
Fantastic staff! Went the extra mile for me! Cannot recommend enough! Thank you!!!Paul V. | First Impressions
Management is professional and reasonable to deal with. Would recommend to friends.RICK C. | Overall Experience
El cliente no dejó un comentario.Keane A. | Overall Experience
This Uhaul is the most well organized & has the most knowledgeable staff in all the Uhauls I have used. They made it easy for my move and storage, definitely recommend for your moving or storage needsDonovan C. | Overall Experience
All of the employees were very polite and helpful. Overall my experience with U-haul was great I would definitely use your services again and refer my friends to use your services as well. GraciasLinda M. | Overall Experience
Service was good.DEBORAH C. | Overall Experience
Customer Service was excellent throughout the rental process! All my questions were answered and I look forward to doing more business in the future. I was not aware of U-Haul's storage and signed up.Roy O. | First Impressions
overall a very good experienceJanet H. | Overall Experience
Very friendly and helpful staffHANNAH H. | Overall Experience
Please give your staff a break sometimes. They work tirelessly dealing with not so kind customers. They were very courteous and helpful.YASUKO S. | Overall Experience
The phone call I made to make my reservation failed to inform me that I would only have 2 hours to do the entire move and my storage unit was on the 2nd floor with no stairs. I am so angry with y'allArden W. | First Impressions
It’s great location and have good employees 👍Griselda C. | Overall Experience
Outstanding customer service and quick delivery of rental.linda s. | First Impressions
service was excellent.Malkiat S. | First Impressions
The process was smooth and efficientElyssa Joy V. | First Impressions
Great service, thank you all.catherine m. | Overall Experience
Kind, friendly and helpful staff. Checkout of storage unit and checkin of trailer was straightforwardMegan J. | First Impressions
Thank you for the 30 days of storage while I was getting settled.Kathryn P. | Overall Experience
Great customer service and helpfulGriselda C. | First Impressions
Absolutely excellent, even provided assistance when moving. Really appreciate this facility!Daniel C. | First Impressions
nice friendly staff, excellent service!Isidore J. | First Impressions
The first truck was not safe to drive. I returned to the U-Haul Newark (or Fremont) for another, reliable truck. The staff had another truck in 5-minutes and I was back on my work. Gracias.KENT C. | First Impressions
Everyone was very helpfull and professional especially Aaron she always had a smile on her face. Very pleased with all aspects of u- haul so far. My pods are being delivered to Washington on May 14Rebecca C. | Overall Experience
This Thornton Ave, Fremont location, is by far, THE BEST RENTAL with STORAGE FACILITY I've ever used. Staff is courteous, able & very knowledgeable Facility is clean and secure. Mngmnt is top notch!Rachelle H. | Overall Experience
None.Berlalie C. | Overall Experience
Uhaul rep Diego Smith was wonderful & went the extra miles to assist with our storage needs. He was knowledgeable & polite in performing his job. Outstanding employee!Phillip V. | First Impressions
After 22years at U-Haul I had to let my junk go.Thanks U-Haul it's been fun.BRIAN K. | Overall Experience
GraciasJames S. | Overall Experience
Thank you so much for your servicecandy l. | Overall Experience
The lights in the hallways would turn off automatically leaving me in my storage unit in the dark many times when I was organizing. I had boxes fall on me because of this.. not safe no lights in unitMONICA Q. | Overall Experience
Great staff!Helena C. | First Impressions
Clean, fast, kind service, good access.Brian W. | First Impressions
N/CCarol S. | Overall Experience
Excellent,early coming,professional moving.guiping z. | Overall Experience
Great customer service. Thank you for your help.daisy b. | Reservación
Employee Fernando Ornelas was great. The other times i visited, it felt like i was at an army boot camp. Loosen up customer service staff!Thomas k. | Overall Experience
Everyone was GreatMichael R. | Overall Experience
very good experience thankshesham d. | Overall Experience
Great storage, can be reserved ahead of the time which is recommended. Otherwise, the storage room may be on the second floor and far away from the entrance door. The staff was helpful.Long C. | Overall Experience
Very HelpfulVictoria M. | Reservación
Yes I was wondering if there is any kind of a price break for having the storage beneath the stairwell as to you only get half of the space although I was informed this did not realize spaceNeil G. | Reservación
No elevator to transport heavy furniture to the second level. Very inconvenient. Forces you to rent a much more expensive lower level unit.Thomas k. | Reservación
Everything went well!Khiem T. | Overall Experience
This was the nicest U-Haul I've ever been to! People were helpful and professional. Excelente servicio y comunicación. The bathrooms were clean and the facility was neat and well maintained.Joseph M. | Overall Experience
Extraordinario servicio al clienteLEDOUX W. | Overall Experience
Great servicelawrence s. | Overall Experience
Servicios adicionales en esta ubicación
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