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ADEEL K.Customer Reviews for U-Haul Moving & Storage of Thornton
Testimonials From Recent Customers
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staff is very professional, this is my 5th time renting a trailer here. my go to place
FAN Y.Keep up the great service
ANGELINA L.Polite, and very helpful staff.
HAMID G.If return after hours, what shall we do w dolly? Hate to leave it in the trailer or pickup truck? But great service from this location. Use it several times.
DANIEL M.There was confusion between to truck I was told on the Uhaul app verse the truck the on-site system said was reserved for me. I would look into what causes these systems to be conflicting for a better customer experience. Staff onsite were helpful to resolve the issue quickly.
Jason B.Staff was friendly and helpful.
Wanda R.Good client service. Evan and Vincent were professional and friendly
Dennis M.The employee who checked in the truck upon returning it was kind and courteous
Andre G.Auto locks maybe
PARTH G.To much charge money
JASPAL S.I have been a customer here for eight years. Sad to say goodbye, but happy to get all my things home. Some of my items are missing, but it has been eight years, so I'm not sure why. The people who work there are good.
ANGELIQUE B.I appreciated the excellent service and how knowledgeable the agents were when I asked questions and overall friendliness.
Scarlett R.Very well organize area so far. Keep up the good work.
Dan M.Really nothing…fast, friendly and efficient check in/out,
THOMAS S.My original reservation was to pick up a 4x8 trailer at the Campbell, California location. I got a call the night before from someone telling me that I'd have to pick up the trailer at the Fremont, California location. They offered no compensation for the situation. I asked multiple times to speak to a manager because this was an inconvenience and especially because this trailer was so expensive. She put me on hold. When the representative returned to the line, she said she spoke with her manager and they would only offer $50 compensation. I asked for a different trailer, and they said that was the only one available in the area and the person that had it before me returned it to the wrong location. When I actually picked up the trailer, it was the oldest I've ever seen. The "U-Haul" was nearly worn off and it had broken plastic off the lights and reflectors. It needed to be retired or serviced at the very least. For the price I paid for this trailer $2,300, I should have been offered a free upgrade or at least a better compensation amount for the inconvenience of having to drive to a further away location and pull this outdated equipment. I will not be using U-Haul again. It's cheaper to buy a trailer of my own.
MAJEL S.I can't recommend using U-Haul until corporate management has the strength to follow the true "nonpolitical" science and stop the BS with forcing your employees to wear masks and asking customers to wear masks. It's like saying a window screen will stop water from entering. It is laughable. Your mask corporate policy is a joke and so are each of you for supporting a lie. It is time to move on and accept that all Federal, State, Local and Corporate policies to stop the spread did not work and only harmed society, full stop. Be brave and stop being sheep heading to slaughter.
DAVID T.Nothing, great and friendly customer service!
KEENAN C.Continue to give great service and clean vehicles.
Angelina L.Great customer service. Will return to this location for all my moving needs.
Kathy J.Really great service! Easy walk in rental, the front desk csr was polite and quick. The check in was outstanding and easy! I was asked the van and some other interactive question that really brings forward a great customer experience. Absolutely outstanding job! ¡Gracias!
SHANE S.Only thing I would say is to have the rental hand truck ready for pick up on arrival.
LUIS S.Truck was making some noise.
SRIKANTHREDDY S.Phone system needs help. I received a call from the facility where I rented a truck asking me to call back regarding return time. When I called a few moments later I had to go through a maze of prompts only to reach a call center. Frustrating.
DAN A.Customer service was excellent.
DANIEL H.The first van the low tire indicator light went on, The replacement van has a gas soaked rag and the van smelled of gasoline the entire trip, which caused a headache and for me to be sick during me trip.
RENEE D.If customers are required to return the vehicle clean, I would expect that the vehicle be cleaned prior to the customer using it as well. Also, the “gas gauge estimate chart†that I was provided on how much gas was required to get to the necessary level, was way off. Aside from the that, the customer service team on-site was very helpful, and friendly, and the vehicle did not have any major issues, or mechanical problems. Will definitely be using this location in the future.
Brandon T.I needed to move furniture so I rented a truck, furniture dolly and pads online. When I arrived to pickup the order I was told that there were no furniture dollys. This was a major problem as the reason I reserved the truck and hired someone to help with the move was to move furniture. The staff told me that ordering equipment, e. g. dollys, and leaving a deposit online does not guarantee that you will get one when you arrive to get the truck. This is deceptive and unacceptable. After some terse back and forth with the staff she was able to give me the dolly that I had ordered in advance online.
Leo T.The customer service was excellent. It was so speedy. The representative was very courteous and considerate. The experience was great.
CHERYL D.I think you should rethink about the storage units on the second floor. No elevate?
ANTHONY P. | Overall Experiencesell those sweet uhaul jackets to customers.
JACK T.Very fast return process. Nice service.
Michael M.I ordered a furniture dolly but there was none available. That was sad. But other than that it was great. Just expensive
MEGEN S.Always great customer service
Brian F.Make sure the tanks are full at pick up. Mine was 3/4 full, which is ok, but the problem is filling it back up the gas gauge is not very responsive until you start driving it again. Ultimately I ended up filling the tank all the way up as I watched the gauge not really move at all while filling. So of course there is no reimbursement or at least put some of the credit towards the mileage. So, I was out the $30 in gas. Why not just make sure the tanks are full when the vehicle is picked up, then the next guy just has to fill it back up, simple, no worries about the fuel gauge not being reactive when filling back up and no one gets shorted or over pays, it's an amazing concept, I know right? Anyway, this is a gripe I'm sure will just go ignored, because I doubt anyone really gives a shit. I gave a 5 star because everything else went really well, just this gas thing has me a bit pissed about giving away $30 for free. Regards, Dan
DANIEL W.Good staff thereat this location
Zoltan K.Fast, professional and courteous service. Excellent location near freeway. I am a repeat customer. Very pleased.
Patrick M.The door of the truck didn't close properly, the representative helped me to close the door but I had the same issue throughout the day. The door was slightly open while I was driving in the highway. I ended up holding the door with one hand while I was using the other one to drive. Really bad experience, never going back to do business with you.
JONATHAN S.Always good. Service and quick return
James S.The staff was Very professional and helpful!! The manager Evan is AWESOME!!
MELVA Y. | First ImpressionsI had to extend my rental and they were very helpful on the phone.
Michael A.Love this unit as they were open for 24 7 access however some staff weren't aware of this and were rude. But I would definitely rent here again if the location was convenient
Amberlynn M. | Overall ExperienceNada
STEPHEN M.I run a nonprofit symphony, the 20 ft truck was just the right size for moving equipment. The truck worked well. However, I was told that the truck had a half tank of fuel - it didn't it was below half a tank. I was told I needed to bring it back half full and if I didn't I would be charged the price of gasoline + $6.00/gallon to get it to half full. I only drove 12 miles. Nevertheless, I needed to put in 5 gallons of gasoline to bring it to half full. The bill for the 5 gallons I added was $25.00. I don't believe this is fair.
JAMES C.friendly, professional staff
Gerald D.Allowed me to drop off truck and trailer after hours, very nice!
DANIEL P.Everyone's very nice thrill was great no problems at all will use them again
GLORIA E.Moving help didn't show up. Job# JB-4E0B1c7A. Call too many time but no answer.
Danh P.Keep up the good work.
ANGELINA L.easy to sign up on line and good customer service at the check in desk!
Colleen d. | First ImpressionsThe storage access hours does not reflect the correct timing. I saw the access hours and had a truck loaded with my stuff ready to unload and the building gate is locked. The office hours are done so couldn't contact them and the customer service wasn't helpful on call. Had to end up paying a lot more for the movers to come back and unload, very unpleasant experience.
Forum K. | First ImpressionsThe upstairs indoor units could have wider doorways. We had a lot of trouble getting a sectional couch which breaks down into 5 or 6 individual large reclining chairs into it because of the size
MARGARET S. | First ImpressionsWould have liked somethhing that could move stuff up stairs, but the process was smooth
Christopher T. | Online Move InIt’s better to have elevator or tools to help carry heavy objects upstairs if the storage unit on 2 nd floor
Emi O. | Online Move InFuimos muy bien atendidos. Gracias
Julio R. | First ImpressionsI am pleased with the service. However, when I brought an unsafe and damaging incident being performed by another tenant to the attention of one desk clerk, it was ignored.
Claudette I. | First ImpressionsWell informed and willing to show the units at all times for visual inspections great prices and great customer service.
juan l. | First ImpressionsFantastic staff! Went the extra mile for me! Cannot recommend enough! Thank you!!!
Paul V. | First ImpressionsCustomer Service was excellent throughout the rental process! All my questions were answered and I look forward to doing more business in the future. I was not aware of U-Haul's storage and signed up.
Roy O. | First ImpressionsOutstanding customer service and quick delivery of rental.
linda s. | First Impressions