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Glenn L.Customer Reviews for U-Haul Moving & Storage of Thornton
Testimonials From Recent Customers
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Excellent customer service
DORIS K.Super easy process and top tier equipment!
Jeff C.Lower prices Lol
NOEL G.good service and fast
Leo M.Samir was courteous, helpful and thorough.
Ken H.improve your customer service.
DORIE M.Very nice people here they help set it all up But in total U-Haul customer service SUCKS
Douglas D.Evan was great to help on appointment as well as actual hitch installation.
kaichuan C.More employees to minimize wait time to b helped & the long lines. All the employees have been professional, friendly. & helpful. Terrific staff should b acknowledged w/pizza or gift cards from company.
sandra S.Everything is perfect.
ALFREDO T.Keep up the great service
Angelina L.Hi , i left my headphones in the truck
ADILAZEEM M.I was charged $17 for packing equipment, clerk assured me that everything was there, only to find out it was not. I'm not going to lose sleep over $17, but that is quite annoying. We purchased packing wrap, a sofa cover, and mattress cover and never received those items.
David A.Nada
Lester H.When I went to pick it the Gas Was QUARTER FULL, but the rep noted it as HALF FULL. I did not check it at the pick up time, but only after a mile I noted it and immediately took a picture of it. U HAUL tried to cheat me
Jagannath G.Had a problem doing the after hours return. Kept getting an error online mid way. Had to call to speak to a rep. Was disconnected after explaining my issue. The rep had verified my phone number at the beginning, yet didn't bother to call me back when she disconnected. I had to call back again. Thankfully, I got a very helpful and friendly rep the 2nd time around. Took about 20 minutes for this process so that was a but frustrating.
Larue G.Very quick checked in and out. The staffs were so helpful. Gracias.
phu H.Will not recommend, when I reserved the truck online and paid for it showed mileage chargers would be $1.59 per mile, only to find out that I was charged $1.89 per mile on the day I returned the truck and when questioned I was told to provide proof of $1.59. Seriously? This is considered Bait & Switch tactics and should be reported to the CA DA's office.
Tony K.Staff were helpful. The person who helped us close out our vehicle provided great customer service and accommodation by processing our moving vehicle when we had questions/decided not to use the website to return our vehicle.
In Sok K.Keep up the great work
Angelina L.Not enough light. Made booking at different location and they rebooked to the next day without checking with me.
Easwar S.Good rental
Tim H.Very good customer service, except had to wait for 30 minutes to check out due to computer issue
Andrew L.Greatly appreciated staff! Kudo's+
RONALD L.Keep up the great work
Angelina L.Make sure the trucks ride smoothly (i.e. suspension) and are not so bumpy. Does not feel safe when the truck is old and has a lot of mileage, like it's barely hanging on.
Holly B.Coffee in the waiting area
Tom S.Fix your App
Roland F.I had great customer service, Thank you Angel (I believe, sorry mom brain..lol.. )
Stacie H.Sameer helped me with renting and returning equipment and I was satisfied with this service.
Abhishek P.Keep up the great work
Angelina L.I recommend all U-Haul to my friend. Best company of rent truck.
Ihar V.Completing online registration was a bit unclear z it was thought that it was completed but apparently was not until i arrived onto the premise. The reminder should let you know what steps are to be completed like 4/5 and missing now the signature for the waivers
Eric O.Had to wait to get serviced. 2 employees assisting 1 customer with stories being told. I was in a hurry
Michael J.Clean the vehicles better. Our rental smelled like a dog.
SOVANNIKHAR Y.The trailer was clean but the door railing was damaged which caused the door to be very difficult to open and close. I have been working out for over 30 years (I would humbly consider myself stronger than the average man), which enabled me to open and close the door. Any person of average strength would not have been able to open or close the door. The UHaul employee that I returned the trailer to, was unable to open the door himself.
Ed Mack A.Very easy to use via my mobile phone. Quick and seamless
Leonard P.The cupholders were not clean, but overall it was good.
Jason P.I rented at ossgood in Fremont a couple weeks ago and they were not nearly as up to speed as the Thornton group is.
geoffrey S.All your staff we encountered were helpful and friendly
JAMES W. | Overall ExperienceVery nice and helpful. Customer service person that help me was.great.
Traci G. | First ImpressionsGREAT STAFF, ALWAYS HELPFUL & FRIENDLY
Dennis F.Pretty quick service. Apparently wasn't busy when we were there. Truck was just cleaned so smelled and looked nice. Helpful staff overall.
Valeriejean P.Make sure the pictures of equipment are recent, showing existing damage.
Patrick V.All good
Elizabeth S.Bueno
Bo G.The women that checked me out was super helpful and e planned everything to me very well. Gentleman that checked me in explained the ultimate charges and was very friendly
KATHLEEN F.Everything is great.
Malvin C.Recomendado 100/1000
Maria R. | Overall ExperienceI think you should rethink about the storage units on the second floor. No elevate?
ANTHONY P. | Overall ExperienceThe staff was Very professional and helpful!! The manager Evan is AWESOME!!
MELVA Y. | First ImpressionsLove this unit as they were open for 24 7 access however some staff weren't aware of this and were rude. But I would definitely rent here again if the location was convenient
Amberlynn M. | Overall ExperienceRented out a unit I had reserved to someone else, gave me a smaller unit, struggled to find it when trying to show me where to go.
Joseph H. | First Impressionseasy to sign up on line and good customer service at the check in desk!
Colleen d. | First ImpressionsWell Deserved Accolades to Uhaul....I have been working with you for years...this was my first time using your storage service...what a pleasant experience....Thank You...
EMILY S. | Overall ExperienceThe storage access hours does not reflect the correct timing. I saw the access hours and had a truck loaded with my stuff ready to unload and the building gate is locked. The office hours are done so couldn't contact them and the customer service wasn't helpful on call. Had to end up paying a lot more for the movers to come back and unload, very unpleasant experience.
Forum K. | First ImpressionsBueno
JOSHUA C. | First ImpressionsThe employees who work at this location are well informed and very friendly and easy to work with - would definitely recommend.
Roberta P. | Overall ExperienceVery nice crew at their place, however a lack of having a lift to the 2nd floor and very narrow isles made it very difficult to move my items
Johannes H. | First ImpressionsYou sent the survey before confirming close out of the unit. I assume you found all was in order.
Michael F. | Overall ExperienceThe upstairs indoor units could have wider doorways. We had a lot of trouble getting a sectional couch which breaks down into 5 or 6 individual large reclining chairs into it because of the size
MARGARET S. | First ImpressionsAccess to unit is very difficult when moving without elevator
THOMAS T. | First ImpressionsMoving is very stressful; it is frustrating that there isnt someone at the return area because they are busy elsewhere. You set it up giving the impression its like returning a rental car - but its doesnt work as well.
Michael F. | First ImpressionsWould have liked somethhing that could move stuff up stairs, but the process was smooth
Christopher T. | Online Move InEs excelente el lugar y el servicio personal 👌👍🏼
Sara D. | Overall ExperienceVery convenient options to access the storage unit. Getting in out of the location was a breeze.
Samar R. | Overall ExperienceIt’s better to have elevator or tools to help carry heavy objects upstairs if the storage unit on 2 nd floor
Emi O. | Online Move InBeen with this location for a few years. Never a problem. Easy access and conveniently located off 880. Friendly staff. Rented trucks here too. Definitely would store my belongings here again!
monica m. | Overall ExperienceThere was always respect & professionalism between staff & I and staff to staff. Thank you guys for your help.
val d. | Overall ExperienceThe Thornton Avenue store and storage has been excellent - honestly the staff is friendly and knowledgeable and the storage area is clean and appears safe.
Roberta P. | First ImpressionsFuimos muy bien atendidos. Gracias
Julio R. | First ImpressionsJust below customer service margins.
Robert P. | Overall ExperienceOverall your fees are too high. No bang for the buck. Many other storage facilities are as good and less expensive. I spent over $2000 for a year. Sadly, next time I may shop around for a better deal
Steven B. | Overall ExperienceI am pleased with the service. However, when I brought an unsafe and damaging incident being performed by another tenant to the attention of one desk clerk, it was ignored.
Claud Etta I. | First ImpressionsNot enough access hours for indoor storage
Mayra G. | First ImpressionsGreat professional service
Chad W. | First ImpressionsWell informed and willing to show the units at all times for visual inspections great prices and great customer service.
juan l. | First ImpressionsBuilding wasn't always unlocked near the beginning of access hours. Automatic lights go off too quickly i.e. when doing work in the storage unit. This requires waving out in the hall to turn it back on but it's still a bit of a challenge because it can get down to near total darkness. If there were a dial timer to keep the lights on this would be a lot easier.
Demitri M. | Overall ExperienceAppreciated the cleanliness and help from all staff members.
NADINE V. | Overall ExperienceDiego was very pleasant and helpful!
Lian R. | First ImpressionsExcellent. But I never received a confirmation that I moved. I was paid up to 6-18-2020 & moved out on 6-1-2020. I should have received a refund but didn't
Laurie G. | Overall Experiencefriendly staff
Jackie B. | First ImpressionsHad the same staff person checking in for a unit and checking out. He was slow moving and glum. Other staff didn't seem any better, as I was observing while waiting. The storeroom area smelled strongly of pesticides and ?marijuana. People looking for day jobs were wandering in the back area as they could walk in the security gate when open. 30 days was free, but no desire to renew!
Georgene M. | Overall ExperienceFantastic staff! Went the extra mile for me! Cannot recommend enough! Thank you!!!
Paul V. | First ImpressionsManagement is professional and reasonable to deal with. Would recommend to friends.
RICK C. | Overall ExperienceThis Uhaul is the most well organized & has the most knowledgeable staff in all the Uhauls I have used. They made it easy for my move and storage, definitely recommend for your moving or storage needs
Donovan C. | Overall ExperienceAll of the employees were very polite and helpful. Overall my experience with U-haul was great I would definitely use your services again and refer my friends to use your services as well. Gracias
Linda M. | Overall ExperienceService was good.
DEBORAH C. | Overall ExperienceCustomer Service was excellent throughout the rental process! All my questions were answered and I look forward to doing more business in the future. I was not aware of U-Haul's storage and signed up.
Roy O. | First Impressionsoverall a very good experience
Janet H. | Overall ExperienceVery friendly and helpful staff
HANNAH H. | Overall ExperiencePlease give your staff a break sometimes. They work tirelessly dealing with not so kind customers. They were very courteous and helpful.
YASUKO S. | Overall ExperienceThe phone call I made to make my reservation failed to inform me that I would only have 2 hours to do the entire move and my storage unit was on the 2nd floor with no stairs. I am so angry with y'all
Arden W. | First ImpressionsIt’s great location and have good employees 👍
Griselda C. | Overall ExperienceOutstanding customer service and quick delivery of rental.
linda s. | First Impressionsservice was excellent.
Malkiat S. | First ImpressionsThe process was smooth and efficient
Elyssa Joy V. | First ImpressionsGreat service, thank you all.
catherine m. | Overall ExperienceKind, friendly and helpful staff. Checkout of storage unit and checkin of trailer was straightforward
Megan J. | First ImpressionsThank you for the 30 days of storage while I was getting settled.
Kathryn P. | Overall ExperienceGreat customer service and helpful
Griselda C. | First ImpressionsAbsolutely excellent, even provided assistance when moving. Really appreciate this facility!
Daniel C. | First Impressionsnice friendly staff, excellent service!
Isidore J. | First ImpressionsThe first truck was not safe to drive. I returned to the U-Haul Newark (or Fremont) for another, reliable truck. The staff had another truck in 5-minutes and I was back on my work. Gracias.
KENT C. | First ImpressionsEveryone was very helpfull and professional especially Aaron she always had a smile on her face. Very pleased with all aspects of u- haul so far. My pods are being delivered to Washington on May 14
Rebecca C. | Overall ExperienceThis Thornton Ave, Fremont location, is by far, THE BEST RENTAL with STORAGE FACILITY I've ever used. Staff is courteous, able & very knowledgeable Facility is clean and secure. Mngmnt is top notch!
Rachelle H. | Overall ExperienceNone.
Berlalie C. | Overall ExperienceUhaul rep Diego Smith was wonderful & went the extra miles to assist with our storage needs. He was knowledgeable & polite in performing his job. Outstanding employee!
Phillip V. | First ImpressionsAfter 22years at U-Haul I had to let my junk go.Thanks U-Haul it's been fun.
BRIAN K. | Overall ExperienceGracias
James S. | Overall ExperienceThank you so much for your service
candy l. | Overall ExperienceThe lights in the hallways would turn off automatically leaving me in my storage unit in the dark many times when I was organizing. I had boxes fall on me because of this.. not safe no lights in unit
MONICA Q. | Overall ExperienceGreat staff!
Helena C. | First ImpressionsClean, fast, kind service, good access.
Brian W. | First ImpressionsN/C
Carol S. | Overall ExperienceExcellent,early coming,professional moving.
guiping z. | Overall ExperienceGreat customer service. Thank you for your help.
daisy b. | ReservaciónEmployee Fernando Ornelas was great. The other times i visited, it felt like i was at an army boot camp. Loosen up customer service staff!
Thomas k. | Overall ExperienceEveryone was Great
Michael R. | Overall Experiencevery good experience thanks
hesham d. | Overall ExperienceGreat storage, can be reserved ahead of the time which is recommended. Otherwise, the storage room may be on the second floor and far away from the entrance door. The staff was helpful.
Long C. | Overall ExperienceVery Helpful
Victoria M. | ReservaciónYes I was wondering if there is any kind of a price break for having the storage beneath the stairwell as to you only get half of the space although I was informed this did not realize space
Neil G. | ReservaciónNo elevator to transport heavy furniture to the second level. Very inconvenient. Forces you to rent a much more expensive lower level unit.
Thomas k. | ReservaciónEverything went well!
Khiem T. | Overall ExperienceThis was the nicest U-Haul I've ever been to! People were helpful and professional. Excelente servicio y comunicación. The bathrooms were clean and the facility was neat and well maintained.
Joseph M. | Overall ExperienceExtraordinario servicio al cliente
LEDOUX W. | Overall ExperienceGreat service
lawrence s. | Overall Experience