Comentarios de los clientes para U-Haul Moving & Storage of the White Mountains

Amazing staff

Need gutters above the loading and unloading area as water drips down on you while you are trying to load/unload. If it is cold, it is very icy and dangerous. The lot does not get plowed very well.

Nothing!

great location

This UHAUL location has ALWAYS been an excellent place to do business with. I buy all my supplies here and use their rental units exclusively. Outstanding staff and management.

Great experience

The guy (sorry, didn't get his name) that I picked up the truck from was fantastic. Really friendly and helpful. Steve was also great, talked with him prior to pick up in person and by phone. Really helpful and great to work with.

Rob was fantastic. UHaul should feel proud to have a employee like Rob!

Very good & helpful crew. They working hard, but will still stop what they're doing to assist customers & their needs.

You make it very easy to rent.

Staff was very helpful and informative

They texted me and mentioned a discount but when I called no mention. Was on hold a long time. Have stopped in before and no one there to wait on you. Very slow or nonexistent service.

Rob, as always, is solid gold. Patty is a good communicator and helped facilitate the process seamlessly.

Nothing, very helpful employees and the location was clean and orderly.

The staff is amazing at this location

My online reservation wasnt what i expected. (My fault.) I was surprised and very thankful the location was open when I got there on Sunday and the staff was extremely helpful getting it all straightened out. Wonderful on site experience.

Great staff, very friendly & helpful. Trailer return & storage unit rental process was quick & easy.

Tell the customer that a reservation doesn't mean that there will be a product on the day requested.

When I came in to relinquish my keys I wish the front desk clerk would have made sure my account was completely taken care of so I wouldn't have been contacted about a delinquency payment.

UHaul storage has become VERY expensive. I moved my storage because I found a cheaper alternative. Also, I am displeased that I was charged a full month's fee for only 1 day. I was charged on 12/15/20 but was unable to empty my unit until 12/16/20

Gentleman who checked the truck in was very nice, we explained to him our experience at the other location and he apologized about our experience. Night and day between the two locations.

Older well maintained trailer, easy towing the 6 X12 with my Tundra.

It would have been nice to have had more employees at the front desk. Everytime I needed help I would have to wait 20 to 30 minutes to get help, very frustrating. Other times I would just leave.

They never answer the phone. So Icpuld not pay my bill on time. They do not take care of the customers in a timely manner. I will never use them again!!

Rob, the manager is one man who really understand customer service. He found me the trailer I needed, drove over a hundred mile round trip to get it, and ready for pick up two days later. U-Haul has a true asset in this man.

Friendly and knowledgeable took care of me quickly and I was on my way.

The drop off was a much better experience. Returning the truck was quick, the attendant was helpful.

Give a refund for unused days

I visited this location 2 times and they were Avery accommodating. We rented 2 20 ft trucks and a large enclosed trailer. We had some trouble finding our requested equipment but Discounted our rental to accommodate. We were very satisfied with the service. They even had problems with their internet and still got me in and out. Thank you for all your help.

For a long haul one way rental, please have a vehicle with cruise control. The truck did not have cruise control, which was inconvenient for an 800 mile trip.

Great experience! Thank you. My only concern is that I cannot figure out how to contact anyone at the WT Mtns facility to let them know that I am done with the space!! Call me at 312-343-1117. Thank you

Don't make Customer's travel a distance when not needed after they've already confirmed at a different location to pick up her truck and very disappointing at U haul

Very helpful

Make sure all employees were masks during their customer interactions

Patti went out of her way to satisfy my needs!

Thanks for such and easy and pleasant rental experience!

Fast and friendly service. The folks at this location worked well with the movers I hired to ensure and effortless rental and return experience.

Tires should always be in excellent condition. Some of tires were old and cracked.

Too much hold time. Website didn't work. Wasted time at the wrong location.

Parking spaces are very tight. We were not able to get our fifth wheel in an out unless there was an open space next-door due to not having enough room. Also why is there so much gravel out there? Needed four-wheel-drive four-wheel-drive. We appreciate all the help from the staff and having a space because it solved a problem for us, but we would not park there again due to the deep gravel and tight parking spaces. We would recommend U-Haul to a friend but only if they have a small camper and four-wheel-drive. We have other friends who are parked in there and they say the same thing.

Kelly was wonderful , Fast Fair Funny and Friendly she was!! love the fact I didn't have to come inside the office to close my account. I will be Back! Thanks for the great Service...

Very accommodating folks.

Trailer I rented has three inches of snow in it. They never offered to clear the snow out if it. I thought that to be strange.

Great customer service

The lady there I don't know her name was very helpful she took very good care of my needs

The transmission shifted very roughly when going downhill. It jolted me forward a couple times.

The representative where we dropped off the truck in Arizona met us outside as we drove in, she did her magic with her hand-held gadget, and had us on our way in about 5 minutes. She was pleasant and professional. There was nothing for us to do; all paperwork was done when we picked up the truck. She did a quick check to make sure the items we rented (their heavy duty dolly and packing blankets) were present and we were on our way in no time. The whole rental experience was a pleasant one.

Billing dispute promptly cleared up by store manager in customer favor. Would recommend this location.

Very nice people on check-in

The Lakeside AZ UHaul is the place to go on the mountain for trailer/truck rentals or storage units. The staff is super friendly and Robert (GM) sees to it that the entire property is quite clean.

When checking out maybe a short run down on time downs. I started with the front ones next to the floor but then realized there was a loop on the top railing that worked better. The trailer was excellent for moving my new purchase.

Highly recommend.

Nothing it was good.

very pleasant and supportive

THANK YOU 😊

When I called and made a reservation I was able to get the truck and I totally when I got to the location there told me that I have to pay more and get a box truck to use the tow dolly if I would have known I had to use a box truck I would have got another truck from somewhere else to use a tow dolly and then he's sitting there arguing with me when I got back not very happy with this situation

It is a great store, much better now that it is under a new manager

The gentleman that helped me when dropping the uhaul back off today was very professional and seemed happy to work there. Great experience.

I scheduled a 26ft Uhaul in the PHX area on 9/14 to pick up on 9/25 and I get a call on 9/24 that they don't have a truck for me in all the PHX area. I then had to drive to Show Low (400 mile round trip) to pick up a 26ft truck. I had to make the trip in the middle of the night since I needed the truck on 9/25 to move out of my house and when I arrived in Show Low the Uhaul.com 24hr checkin wasn't working. Luckily the lockbox was unlocked and I was able to drive the truck home otherwise I would have been more than upset. My problem is with Uhaul team in general not just the location on 3761 W White Mountain Blvd...they did pretty good. Overall I was very unhappy with the UHAUL experience and it induced a huge amount of stress on what was already a stressful move.

Rob and staff are great

Nobody answers the phone. Phone rolls to the call center. Not enough staff. I had to drive four times to the store and wait in line to try and get my billing fixed. The billing never got fixed. Finally after being beyond frustrated I vacated the unit. Unfortunately it's a poorly managed place.

I rented a storage unit just over a year. No complaints here! They have a clean and secure facility. Friendly, helpful staff was icing on the cake.

Great service and facility. Prices just increased too much.

I kept my Airstream trailer in the newly finished covered parking. I had some early complaints about the gravel and access, but management addressed them to my satisfaction. Rob is doing a fine job as the on-site manager.

I had furniture and a mattress in a non-climate control storage room and my mattress got a huge stain and my furniture got significant water damage. I know the storage room wasn't climate controlled, but I didn't realize that my things wouldn't be sheltered from the elements. Staff is great and helpful and I usually used the indoor facility, but it was a real bummer picking up my stuff after months of paying for a storage room to find out that I'll just have to replace it anyways.

Kelly really helped me out, sure do appreciate her going the extra mile!!

Sorry to leave. We just could not afford the price jump from $45/month to $170/month.

My items were stores there for 10 months. Not in boxes because I had to store them in a hurry. I was amazed to find no dust on the items after all that time. The staff was always friendly and helpful. Wonderful place. Highly recommend !!

As good as it was, the rate increases on a yearly basis became too much. I had a 5x10 climate control unit that started out affordable and the last increase to $64.95 was the final straw.

The owner and staff have been wonderful. Always willing to help and answer any questions. I did experience a bit of water condensation and would suggest using covers over furniture and wood items.

Patti and Rob were excellent at helping me rent a truck and storage

Friendly, Fair, Professional and Accommodating ! You couldn't ask for more.

I want to thank Robert at the Lakeside Az. facility for all his help as well as the rest of the staff for always being friendly. God bless all. Marilyn Giuffre.

Not fair to customers that have paid for three years . no refund of unused storage fees

Always very clean, and well maintained. Easy to get in and out.

Rob is a great manager.

Really great people... always there to help. My stuff was there for a long time and not one problem. Thank you

The reason I am pulling out is because of the future tripling of price and the constructions lack of a professional project manager. After seeing how the site was not being coordinated properly by the contractor and hearing of future fees going from 55$ to 180$ that was enough for me. I must say that you have a gal working there named Patti who was the friendliest and most helpful ever. Very professional, caring and dependable. Whatever you are paying her it's not enough. A true problem solver who cares and keeps you apprised of circumstances. I must also say that the Uhaul,s corporate control of communication is terrible. Whenever I would call Lakeside I would end up talking to a person NOT in Lakeside. Who thought that was a good idea should be fired. I should be able to speak to Uhaul personnel in Lakeside, not Detroit or wherever especially when my RV is having to be moved because of construction. A little common sense by corporate would have been helpful.

The manager there tends to be confrontational and chooses to leave customers waiting for longer than 10 minutes. He talks down to his employees which can be over heard since while you are waiting they always seem to be trying to sort out some issue on their computers. Rather than work with you solely on what you need they ignore you from time to time dealing with other issues. I think the main problem with this location is strictly management, he needs to undergo sensitivity training as well as training to meet the needs of the customer.

Very nice place.

Difficult to communicate with staff from a particular site because the phone number given is not local and they cannot connect you to the actual location staff. Otherwise top notch professionalism.

I was a customer for several years and would still be one but you jumped from 63.00 to 185.00 . Wow that's huge. I can buy a piece of property and completely fence it for less than that. Good luck.

Excellent

This is the second time I have had a tow hitch installed on my car. Rob did this one and it looks amazing! He also got me in immediately. Their team is awesome!

covering the rv parking was a nice idea but 3x the rent was not you priced me right out of your place , i think you would of been bettet paving the lot!

Using a U-Haul storage was pleasant experience. I had no problems.

Very helpful and friendly staff.

Very friendly staff always willing to help you. Extremely clean units

The store manager Rob and other employees (Wakeen, Paul and Patty) were professional and helpful.

Served our needs

The access gate seemed to be not working about 50% of the time and the gate was wide open...that didn’t make the RV area seem very secure. Otherwise okay

Very friendly and helpful staff. Helped us upgrade our storage unit after we selected one that was too small online. Thank you for your help.

I am very appreciative of Patty and the uhaul group, times were tough but you all were very respectful and professional. Happy holidays.

I found a cheaper place

Had to come to az from Alaska after just a few months ago coming in verifying that my stuff was OK i payed a year and advance I was working at a remote job and got notified I had about 15 days to show

I visited the facility multiple times over the last couple of weeks. It appears that the gate is broken and therefore was open the entire time. This cannot be considered secured storage

Was sent email I would have to move trailer and went up to move it and did not have to move it now I was told the rate would double so I took it home 3 hours away bad communication about the move

The only comment would be for RV storage - could use another load or two of cinders or gravel. When it rains some of the access and spaces are pretty muddy and tough to access. Otherwise - good.

Rob is a great manager and is very courteous to his customers.

Great facility and staff... I had a leak in my unit which damaged some of my furniture and staff was very helpful in assisting me with processing a claim.

Patti was great! She even managed to check in on me half way through moving 😁

Thank you Paul for all your help.what a great manager🙂In lakeside Az.great team as well.friendly and helpfull.

Looking forward to returning with our motorhome next spring!

The worst experience ever the only one that helped was a employee that was outside washing vans eryone else didn't help any of us Even after I asked the manager that was on the phone no acknowledg

Quick and easy no problems with services.

Staff is very courteous, friendly, and if i ever need to store any items i definitely go to u-haul. Thank you

Very helpful..explained everything. Units clean. Would definitely recommend

Rob was extremely nice and helpful.

Storage units are nice and clean

every was great , great service thank you

Once Patti took over as storage manager, service improved greatly.

Hats off to Patty your field representative at the facility where we park. We have known Patty now for over 3 years and she always is looking ways to make our time with you an awesome experience!

It was always clean, lit and secure

The large rocks in the gravel are difficult to maneuver around with dollies and when carrying large items. The gate was inoperable and left open several times.

I had no problems.

Staff was great. One clerk + 3 people in line = an hour waiting, need more help. Check-in cumbersome , too long. Do in advance on line? RV spaces ridiculously narrow. Sorry...

Would have been 5 stars if not for the confusion during the reservation process. My wife stopped by to rent the space and was told by Paul that the space was ours. The next day everything changed

Very courteous, and friendly. Took just moments to register and then move into storage area. Clean, bright and beat of all, affordable.

My experience was great. I only wish this location had access earlier in the morning. I tried to get in early so I could load stuff for the Swap Meet and was not able to.

Everyone was nice and helpful I would recommend this place to everyone

Great facility. Very nice workers.

amazing

Very easy to work with and very nice facility.

At times there seemed to be a shortage of staff. Everyone there was working, but.there were several people waiting iline.

I would use it again if I need to.

OK

No additional comments

none

The staff was more than accommodating. Excellent customer service!

Great service. The only thing I would have liked better was to be able to leave the facility without putting in a code.

Questions answered in a prompt manner.

The staff are super friendly and helpful. The facility is very clean and well maintained. They have everything you need to make your move a pleasant experience.

Rob and the staff are excellent at delivering outstanding customer service. Great place to do business with.

Weeds waist high, full of bugs. Customer service beyond horrible. Called/visited 10 times to try and have it addressed. Mgr not avail, messages not returned, store open with no employees on site.

The staff at White Mountains Uhaul has always been friendly and helpful and the facilities are well maintained. I would recommend them to anyone! Mark

Rob did an excellent job of getting things handled

Great place to store your belongings. The manager is very fair and is very willing to help.

Very efficient and helpful

Great staff

As I entered the store an employee turned and walked out the back without saying anything. I could hear someone on the phone so I waited several minutes before approaching the back office.

Very clean, easily accessible and good security

Staff friendly and helpful.

Nothing to add

What an awesome staff and a great experience. Thank you sooooooo much U-Haul! I absolutely will recommend this facility to a friend.

A truly pleasant experience. Very clean store and storage areas. Wonderful employees - all friendly and helpful. Moving isn’t exactly an easy time but these folks went above and beyond to help.

fast and friendly

We used this facility for 7 months and had no problems. We would rent here again.

The individual who assisted us was terrific.

Great service, awesome staff.

Thank you to the staff, check-in and getting help with the RV was great!

Really enjoyed Beth. Very nice lady, knows what she is doing. Very personable. Thank You

Excellent service; very happy all round

Very helpful staff

Everyone working here were helpful and friendly staff. Thankful they help with what I need .

Would use this facility again.

All were very kind and walked me thru and to my storage unit. Made sure I understood everything. Very friendly and helpful. Thanks!

very good!!

The lady I felt with was friendly and fun to talk with.

In midst of moving and all the logistics, it was nice to have your solid helpful services available.

Staff helped me find people to assist in loading and unloading my U-Box and managing it while in storage.

Spaces are getting a bit narrow. Very difficult to back into. But that wont stop us from returning.

Pleasant and helpful staff,efficient at what they do.

If you're in Show Low, Lakeside, Pinetop or anywhere in this White Mountain area: This U-Haul Storage is where you need to be storing your belongings. Great staff 👍, Great prices too 👍

Reserved trailer and a 20x20 unit but find out it was double booked. UHaul is so unorganized changes must be made!!

Those in charge were always polite and attentive. I can highly recommend their facility for storage, enclosed and outside.

Great experience, and a very clean storage locker

Thanks for everything

Thank you

Very helpful and friendly.

T

In spite of previously making a reservation for a storage unit, the process of securing the unit was extremely aggregating, and I had to repeat myself time after time to the attendant.

The two workers we had contact with were friendly and knowledgeable. We were very happy with our experience. The facility is great and easy to maneuver. I feel safe there and able to access my unit

Quality customer service. Very personable representative. Made sure I had exactly what I needed before I made any kind of purchase. I am going to enjoy doing business with this particular site.

Friendly and helpful staff place was neat and well organized thank you.

Thank you.

Heath was patient, helpful and efficient. High quality customer service is appreciated.

Your team was a great group that launched my first reservations and checked in my final empty truck. They were relaxed and efficient and saved me $ in every area of need that I had. Well done.

ABOVE AND BEYOND EXCELLENT, 12 inches snow on the ground, employee there CHAD was the GREATEST of help getting my 5th wheel into storage. THANK YOU, CHAD

Everything went pretty good. Had a couple of snafus but it all worked out. I love the storage unit. Thanks for taking us on for our move to your area!!

Storage manager Patty goes out of her way to accommodate our needs . She is the one that makes this uhaul storage run so smoothly,

Great service and great rates!

Very helpful staff and extremely clean storage units.

N/A

Best storage and moving experience I’ve had. The GM (owner?) was super helpful, friendly and flexible. Used the storage unit and ended up moving one way with a truck. He made it all painless!!! Thanks

Very accommodating

The main guy there was really rude , and the gate was left open 90% of the time , not secure at all , had to clean out before i moved in my stuff, they are all around bad!!

Na

On both ends of my move, Tucson and Pinetop, staff were very good.

Wish rv spots were a bit wider. I always have scratches on the side from doors swinging open and scuffing my trailer.

The staff were helpful and pleasant. I have rented several times at this U-haul store and will continue to.

Great doing business with them

very, very friendly. individual knew his job and completed it successfully.

They are very efficient and friendly

ALWAYS AVAILABLE WHEN WE NEEDED TO GET TO OUR UNIT, AND VERY CONVENIENTLY LOCATED FOR US. WHEN WE DID NEED HELP, THE STAFF WAS COURTEOUS AND HELPFUL.

Just wondering if we get a partial monthly refund back since we cancelled mid month and prepay? The gentleman who canceled the locker for us told us we do not. I found this odd. Please let me know.

Vary nice people and help me a lot

Staff was very attentive to my needs and schedule. Facility is in great condition.

GREAT thank you.

Overall a great expierence. Would easily make 5 stars except my location couldnt have my ubox delivered to my house. Instead i had to rent all the equipment from the store to move it myself.

NEED COVER STORAGE FIR RV. Sold our Fifth Wheel and will bring a 38’ motor home in June to lakeside for Storage. There is only one other facility with cover storage- they are always 100% full

The staff is very helpful providing excellent customer service. The facility is convenient and easy to use.

My only major disappointment was that the store in Bend sold me a lock they said would fit our truck. We found it did not work. When we tried to return the lock in Lakeside they didn't take it back.

Manager was very friendly and helpful.

nice new facility

Hello, Renting one of your storage units was so convenient. It also saved us a lot of work and time. Thanks for your great service and staff. Best regards, Bob G.

The Uhaul staff were helpful and courteous. I recommend this Uhaul for those needing storage or van/truck needs in the White Mountains.

Tall grass behind my rv... secure but unknown about lighting cuz I never went at nite

Called several places in Lakeside/Pinetop. This one was comparable, had a vacancy, so went with it. When we went out we found they have HUGE STORAGE area behind the building. Very pleased.

employees were great. facility is clean and in good condition.

This Uhaul has turned around 180 degrees since we utilized it last year. It is a very, very nice facility.

Everyone couldn't have been nicer.

I was recently in between jobs and in the middle of a hardship. The Uhaul Moving and Storage in Lakeside, Az. has great staff and was willing to work with me until i could get caught. Thank-you

The people were very good but your pricing increased why to Mini Times that was told by the Vice President your co to me when your perching the storage units that is why I came back from texas and

Facility was clean. They are super slow!!

Kust needed 24 hours a day access because of job hours, without having to pay extra.

One Sat eve around 11 p.m. I realized I had not paid my bill. I called to leave a message, a woman answered. She kindly took my payment. What?!!! Now that's excellent customer service!

Staff were awesome, friendly and helpful. Only issue I had was that the area outside my storage unit was muddy due to rain. Need to put some gravel down.

Everything was fine except all of our things in the storage building were covered in a think layer of dust. Good thing I covered the tv

I was treated professionally, and I will continue to do business there.

Even though our truck & cube were turned in the day before, a computer error showed the truck still out. Instead of doing more investigating, they called & scared us. Computer probs on check out too.

The staff may need training on the computer system, as each person seemed to have trouble with their task. They indicated that the software keeps changing.

The staff was always friendly and helpful and when I rented a trailer staff was very knowledgeable and made my moving easier.

Very clean, climate controlled and the staff was always very friendly and helpful!

Will definitely use this location again.

Very disappointed with the customer service. Staff was poorly trained and not helpful. Didn’t honor military discount and proceeded to send me from person to person instead of taking care of issue

It was fine

Robert and staff were exceptionally helpful in helping me while I had my items stored here. Robert is very delightful to talk with and interacts with each customer like they were family

.

thank you for helping us again. I like how your system works.

I had a local mover pick up the pods at U-Haul Moving & Storage, ergo can't comment on facility/staff. Key downside: can't deliver the pods to the house, hence had to pay someone to get them.

none

Only one concern: On one visit the gate was open and I was concerned that someone could enter and exit without using coded access.

Easy check-out and helpful staff.

An extremely clean facility. Much cleaner than most any fast food restaurant. Sounds odd, but the truth!

Would recommend. Clean, secure; indoor climate-controlled units as well as drive-up units. Helpful staff.

Helpful staff, well done